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Attention Sales Leaders... What Are You Doing To Help Your Sales Team Have A Gigantic Q4?

"Discipline is the bridge between goals and accomplishment"
Jim Rohn

In a few short months, the holiday season will be upon us and before you know it, we will all be talking about the year 2020. For many of you, Q4 becomes the craziest time of the year. You and your sales team will be heads down, fast at work, doing all you can to meet budgets and close out the year strong.

Many on your team will find themselves striving to reach their annual sales goals, but some will be unsure about how to successfully close deals with all the year-sales pressure you place on them.

Why does it have to be this way?

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Are you helping or placing undo pressure on your sales team? Are you chasing numbers? Are you creating chaos? Are you leading the way and showing the way? Are you guiding, coaching and nurturing?

SOUL SEARCHING QUESTIONS

  • What proactive steps will I take to insure my sales teams' success in Q4?
  • What will I commit to do in order to insure their success?
  • What is my tolerance level for getting uncomfortable?
  • What will this mean to me and to my team?
  • Where will my team be at the end of 2019?
  • What do I personally need to do in order to ensure each one on my sales team reaches their goals?
"A close mind is a death sentence for sales reps"
Selling from the Heart

GLORY DAYS OR DOOMSDAY?

This got me thinking of a rock-n-roll icon, Bruce Springsteen

Think I'm going down to the well tonight

And I'm going to drink till I get my fill

And I hope when I get old I don't sit around thinking about it

But I probably will

Yeah, just sitting back trying to recapture

A little of the glory of, well time slips away

And leaves you with nothing mister but

Boring stories of... GLORY DAYS

What will you commit to do in order to ensure your sales team has the best Q4 ever?

As you look into Q4, your success and your defining moments, will be won or lost based on one key factor: YOU!

You hold the keys to your teams' year-end success. The competition isn't winning because their offerings are more impressive. They're winning because they're delivering a more superior sales experience. 

"You must keep it simple and get back to the basics"

GET HYPERFOCUSED ON GOALS

I encourage you to go back to those business plans you had your sales team prepare, blow the dust off them, review them, reflect upon them and compare it to where everyone is at right now. I would be curious to know what you uncovered and what you learned? How well are your salespeople on track?

A few tips that may help you with your team:

  • Plan and prepare the night before, create a daily Q4 action plan
  • Hold your sales team accountable every day to do the most difficult things first, such as prospecting
  • Coach them in how to eliminate all distractions and time wasters
  • Every single day you must self-reflect on what needs to be done to ensure your sales teams success
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As you implement these tips... Look at where you're at now against the team plan. What do you personally need to do in order to have your entire team achieve their year- end sales goals?

Think about creating an addendum to your plan and it doesn't have to be overly complicated. It's a strategic and tactical plan for acquiring new business and growing existing business within the next 90 days.

Inside this team addendum think about...

  • New business strategies
  • New business tactics
  • Current client growth strategies
  • Current client growth tactics

Then I encourage you to list three ways you will hold yourself personally accountable over the final 90 days of 2019 to ensure your team hits their plan.

GET REACQUAINTED WITH YOUR CURRENT CLIENTS

Often overlooked and one of the best sources of sales growth - retaining and growing your current client base. It’s less expensive and more effective to retain current clients than it is to acquire new ones.

Spend the next 30 days and task every single sales rep (even the top reps) to uncover their client's year-end initiatives. Then, put a plan together with your team as to how you can help your clients achieve their goals. Just think about the relationships you strengthen and the opportunities uncovered. Together, you help each other win by building relationship bridges not tearing down walls.

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Dig in, dive in and become obsessed with this over the next 90 days.

Have each one on your team target their top clients and personally visit with them. I encourage you to have them ask this one question, "How can I help you do better business over the next 90 days?"

I'm here to tell you the key to your sales growth in Q4 lies in the hands of your current clients.

LEVERAGE SOCIAL

Fuel business growth over the next 90 days by integrating social into your sales teams daily plan. Your clients use social and so do your prospects, quite frankly; social has become deeply woven into our everyday way of life.

The core elements of integrating social into your Q4 growth plan can be accomplished by:

  • Enhancing and building upon your teams social presence - have them establish credibility and help them to create visibility within the marketplace
  • Listening and research - have them gain an understanding of what your clients and prospects are talking about... What's important? What's top of mind?
  • Engaging in conversations - they must join in and start conversations moving them from online to offline. They must engage, educate and excite people into conversations.

Smashing your Q4 targets means integrating social into all aspects of prospecting while building better relationships with your current clients.

Take Massive Action

Are you going to let the last 90 days of 2019 slip by? I encourage you to take massive action. You must take the necessary steps and do something NOW in order to achieve the results you desire by the end of the year.

Success never falls from the sky. It is not like you'll wake up tomorrow and BOOM your team is at plan.

Success is not by accident, it is by design. Work your reengineered plan hard the next 90 days.

Start with your vision and self-reflect on it daily. Create the plan now and work relentlessly toward your goal, I know you can do it!

ATTENTION TO ALL SALES LEADERS...

Would you like to stoke the fires of success to help your team crush it in Q4? Let’s do a virtual sales meeting. I’ll fire up your team. I’ll also include copies of Selling From the Heart to rejuvenate and inspire your reps. Interested? Message me for details.

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I understand, I get where you all are coming from. Every day, I walk in your shoes. I am fully committed to helping your sales team integrate social aspects and modern strategies into your current sales process to grow new business. I want you to get results. This is why I am passionate about doing this the right way, the genuine way, the authentic way! It's about understanding value before visibility.

Selling From the Heart is making a difference! I poured my heart into every page of this book and I think you're going to love it. You can find it on Amazon in paperback and Kindle. You can click on the book image below and this will take you to Amazon.

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You can find more material inside Selling From The Heart.

In a world full of empty suits, I'm passionate about helping sales reps succeed by getting valuable before they get visible. I help sales teams understand the true value they bring to the market. 

I appreciate getting the opportunity to share my stories. Integrating the use of social and sharing my story on LinkedIn was my “game-changer” in the highly competitive office technology world. With great pride I transform, challenge, coach and inspire sales teams to grow new business by helping them share their story and how they communicate it out by integrating the use of social inside the sales process. You can follow me on LinkedInTwitter and on my podcast by clicking on Selling from the Heart.

 

MSP & MSSP Industry Notes for September 14th, 2019

September 14th 2019

MSP & MSSP Industry Notes



Accenture Acquires Pragsis Bidoop, Boosting AI Capabilities, Big Data Portfolio and Talent

  • Pragis Bidoop founded in 2004 in Spain, operates in big data and AI markets. Offers innovation data solutions
  • Accenture is a global professional services company, servers 6,000 clients in 102 countries. Employees 482,000 worldwide and two hundred offices in 52 countries


Bespin Global Receives 'Google Cloud Platform Managed Services Provider' partner status

  • Bespin Global Corporation headquartered in Soul, South Korea, global cloud management company
  • Holds over 100 plus Google Cloud certifications in Korea and China
  • First Asian Pacific headquartered partner to achieve Premier Partner and Managed Services Provider with Google Cloud
  • Bespin Global is an end-to-end cloud IT company dually head-quartered in Beijing and Seoul.


Cisco Awards Carousel Industries the Highest Certification Level in its Customer Experience

  • Carousel located in Exeter, Rhode Island, national IT provider with managed services and cloud provider
  • Carousel is one of only a small number of Cisco partners nationwide to receive Customer Experience Certification
  • Achievement of the Advanced Level Specialization Certification in Cisco’s Customer Experience Specialization Program
  • Employees 1,300

 

Vaco Continues Exponential Growth with Expansion into Montréal

  • Vaco headquartered in Nashville, TN. Founded in 2002, has 1,000 employees
  • Prvides “boutique” level of service with global reach for executive search permanent placement and strategic staffing
  • Markest include accounting, finance, technology, healthcare IT, operations, admin and international managed services


Vision33 Completes Acquisition of SAP Gold Partner, B1 Systems

  • Vision 33 located in London, England. Global IT professional services consultancy
  • Privately owned with more than 65,000 clients
  • Offers SAP Business One
  • Runs on the SAP HANA platform. SAP Business One used in over 150 countries, deployed on Premise
  • "This acquisition brings a host of talent to Vision33 in the UK, supporting our goal  to transform businesses and ensure they experience value from having the right technology, implemented the right way.” States Neil Feingold, Managing Director of Vision 33


TierPoint Introduces 'Connect Point' Resource

  • TierPoint located in Saint Louis, MO. Provider of secure, connected data center and cloud solutions
  • Launches Connect Point which is a online resource that facilitates multi-dimensional searches for capabilities and connectivity options across TierPoint’s footprint of 40 plus edge date centers
  • Has over 40 world-class data centersin 20 U.S. markets and 8 multi-tenant cloud pods, connected by a coast-to-coast network.


Hargray To Acquire Infinity Network Solutions

  • Hargay Communications located in Hilton Head, South Carolina.
  • Founded in 1949, regional telecommunications that provides advanced communications and entertainment services in southeastern United States
  • "By partnering with Hargray, we strengthen Infinity's place as the premier IT services company in the communities we serve while also pursuing a better future for our clients, partners and staff.” Brian Betzel, President of Infinity
  • Infinity to keep operations in Macon and Covington
  • Infinity offers information technology and solutions to small to mid-size businesses throughout the state of Georgia


NEXVORTEX INTRODUCES MANAGED CONNECT: IMPROVING GROUND-TO-CLOUD CONNECTIVITY

  • NEXVORTEX located in Herndon, Virginia. Offers cloud communications along with SIP Trunking and Hosted Voice
  • Introduces new service Manage Connect (Connect), a purpose-built SD-WAN solution for small to medium business market place
  • Uses patent-pending QAV technology to improve cloud experience
  • Wes Rogers COO and Founder states: “mConnect and the underlying technology is very exciting, very cool. It addresses a pain point that many small business owners have today and moves nexVortex into a central role in the user’s operations.”


TMC Names TPx a 2019 Communications Solutions Product of the Year Award Winner

  • TPx located in Los Angeles, California. Provides managed IT services and managed connectivity to approximately 30,000 clients
  • TMC is a global integrated media company that offers education, industry news, live events and social influence to global buyers
  • “We’re honored to be recognized by TMC as a 2019 Communications Solutions Product of the Year,” said David Zahn, Senior VP Marketing at TPx
  • TPx complete provides bundle managed IT services
    • UCx Hosted Unified Communications as a Service
    • Virtual Fax
    • MSx Managed SD-WAN
    • Managed 4G LTE Failover
    • MSx Managed Firewall
    • MSx Managed Endpoints


Wipro Positioned as Global Market Leader in Digital Workplace Services by ISG

  • Global information technology company located in New Brunswick, NJ and Bangalore, India
  • Recognized as Market Leader in Digital Workplace Services by ISG
  • Wipro employees more then 175,000 employees across six continents
  • Kiran Desai, Senior Vice President and Global Head, Cloud and Infrastructure Services, Wipro Limited said, “We are excited to be positioned as a ‘Leader’ in ISG’s report. It is a testament to our workplace consulting capabilities, our industry leading offerings such as LiVE Workspace™ and VirtuaDesk™, our investments in next generation workplace automation platforms like Wipro HOLMES™ and our strong partner eco system.


SES to Deliver Cloud-enabled Solutions



Small and Medium Sized Businesses Prefer Cloud-First Print Management with Edge Computing

  • Y Soft Corporation releases data from global independent survey for cloud and cloud-based print management for small and medium sized businesses
  • Y Soft develops intelligent Digital Transformation office solutions for enterprise, SMB and Education that empower employees to be more productive and creative.
  • Founded in 2000, the company is headquartered in Brno, Czech Republic, with offices in North and Latin America, Europe and Middle East/Africa (EMEA) and the Asia Pacific region (APAC).
    • Public cloud application use is ubiquitous – 93% of SMBs use public cloud applications, typically Microsoft® Office 365 or similar
    • 50% of SMBs have a cloud-first preference and 10% will only use cloud applications
    • Security is a concern for SMBs across all applications; 52% cited security as a top concern whereas 61% cited it as a top concern for cloud-based print management
    • S.-based companies and companies with more than 50 printers, are the most bullish on cloud-based print management. Over all respondents, 29% are planning to purchase cloud-based print management services within the next 12 months.
    • 35% of SMBs already use edge computing and 56% prefer cloud print management services used with an edge device in place.
  • The edge device as described in the survey would enable print jobs to be processed locally on the company’s network.
  • Considering SMB’s concern for cloud-based print management security, (61%), this indicates that the additional security peace of mind that comes with edge computing and its other benefits are desired.


PDF document is attached!

-=Good Selling=-

 

BTA Grand Slam NYC Notes for Day One

I thought that keynote speaker Chris Messina (technologist and inventor of the hashtag) was awesome!  I guess I’m a technology geek at heart and his talk track about the past, the present and the future of user interface technology coupled with AI was enlightening.  I posted a few of those talk tracks on Linkedin earlier and since I’m using my iPad tonight it won’t be as easy as I thought to capture and post them tonight.

According to Chris user interfaces change almost every ten years and the next great enlightening is voice recognition with the likes of smart speakers (Alexa & Google). According to a new report from Canalys the global smart speaker market grew 55.4 percent in the second quarter of this year.  More and more users will be interact with AI to buy products and services in the next 10 years.  It could be as simple as, “Alexa order me some batteries”.  I’m sure at some point in the near future businesses will be able to order products and services the same way.  My first thought and I expressed to Mike Stramaglio (President/CEO at MWA Intelligence) was where does that leave copier dealers. Will I be able say to Alexa, “order an MFP for with two paper trays, a cabinet and a stapler”. My next thought was how do I get a piece of that action?  In my eyes I thought Chris was one of the best keynote speakers I’ve had the chance to listen to because he was able to give a picture of the not to distant future.  

Another interface that is being worked on today is one where the human brain will interface with a computer. In other words you’ll be able to “plug in” and let your brain act as the interface.  I had heard of this technology before and the reinforcement of that technology provided another question.  Could someone hack my brain or even worse could I be subject to ransomeware attack. Ya, it’s some crazy stuff but the future is coming sooner than later and faster than we might think.

I had the chance to visit and support Print4Pay Hotel sponsors also. Spent some time with Polek & Polek, Arlington, NEXERA and Muratec.  Over the next few days we’ll be posting some video’s of those sponsors from tomorrow.

There was one educational track today with tips about acquiring net new business and that was hosted by Darrell Amy.  I found the subject pretty darn good and was on point for most of the panel discussion.

The evening ended with a social time with beverages and food.  As I write this many were heading out to the attend those fantastic restaurants in New York.  Hope you all enjoyed this and I’ll be posting pics and possibly another blog over the weekend.

-=Good Selling=-

Five Reasons I Love the New Ricoh MP 430f!

It's been awhile since I had some extra time to write about some of the latest and greatest MFP's from Ricoh.

Just this year Ricoh dropped the old naming convention of MP and replaced it with IM. The IM stands for Intelligent MFP. These new intelligent devices operate with the RICOH Smart Integration platform (RSI).

RSI Remote In

For those of us who have been in the industry for sometime, we can remember having to walk clients through settings on the user screen interface and or helping the client resolve and issue with the copier. I can still remember saying to the client, "Okay, I'm blind and you are my eyes" as I was speaking to them on the phone. Sometimes it worked and sometimes it didn't.  When it didn't meant that it was time to dispatch or tech or I would have to go on-site if it was a user issue.

All of that has now changed the awesome features of RSI.  RSI allows service engineers to connect remotely to the copier, control the operator panel and guide clients in real time!  That's a fantastic feature because the client can have the same type of support for copiers as they have with PC's. Let's remote in baby!

RSI Firmware

Another kick butt feature with RSI is that the copier can check for and download firmware updates Once the download is complete the copier will then start the update process with the latest firmware update.  You may ask what's the benefit to the client?  First there's no need for a tech to be on-site to update the copier(s) which incurs downtime.  Secondly, it facilitates a better client experience. 

Features I Like

Convenience Stapler:  I think I can make the statement that in my almost 40 years in the copier business I've never been able to offer a convenience stapler as an option. In fact I've never been able to offer a convenience stapler standard either other than buying an electric stapler and Velcro the stapler to the copier.

The convenience stapler is offered as an option and has the capability of stapling 20 sheets of paper. We can do a traditional top left hand corner staple or the ability to put two parallel staples at the left margin.  Pretty neat because it creates a document that will open like a book.

Paper Mismatch:  We've all experienced it and we've all hated the experience.  That's when you send legal size print job to the letter size paper tray.  The result is one big pain the butt! I can remember clearing the mis-feed, closing the covers and the same thing happens because the print job is still in the copier.  Thus there was another mis-feed. Eventually we learned to pull out the paper tray before we closed the covers to reset the copier.

Thus this new features will sense the mis-match, feed the sheet out of the copier and then alert the user to change the paper in the tray.

Google Cloud Print Ready: This means that the device is ready to be shared on the web using your Google account.   Once the device is registered on the cloud print platform, users are able to print from any internet connected device. Great feature for a company that has a mobile workforce.

Scanning:  Yay! Single Pass Document Feeder and it couldn't have happened at a better time. Why mention print speeds anymore, most don't care about print or copy speeds.  Especially copy speeds because no one copies anymore!  Letter size will scan at 40 images plus per minute at 200DPI and 80 images per minute at 200DPI.  Note that 200 DPI is fine for scanning text type documents, higher resolution is only needed with very small print or fine lines.  I've always wondered why the scan speed is referred to images and not pages. I'm thinking because one sheet of paper can hold two images one on the front and one on the back.  Someone please correct me if I'm wrong about that.

Built in LED cleaning:  For those not familiar with the term LED it stands for Light Emitting Diodes. For years Oki used LED print technology for their print devices rather than laser.  It's said the LED print technology offers better print resolution. For the life of me I don't see a difference,  however I will take the experts word.  Right, so every time a cover is opened on the MP 430f there's a built-in brush that will clean the LED. Something different and something most reps won't speak about.  Just the reason why you need to mention it.

-=Good Selling=-

Private Equity, The Imaging Channel, The Silence in the Storm

It Sure Is Quiet Out There! It almost seems as though the Imaging Channel has no hardship. It appears that everything is just fine. Who could have ever imagined that some of the mighty could fail? Who could have ever imagined that Private Equity would evacuate ahead of schedule? Who could have ever imagined that the glory of Managed Print Services would not be so glorious after all?

Just because things are quiet doesn't mean all is good. As the weather teaches us, there is the calm before the storm, and the storm is on the horizon. Over the next year as realities set in. The Imaging Channel will witness causes which hopefully will alarm its complacency. I am pretty sure most of the channel's leaders are logical and realize the feeding frenzy on the bull market of buying growth in a declining deliverable had to come to bear sooner than later.

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Soon the need for scrutiny to the realities of the market will reach the ears, the minds and the hearts of Private Equity, venture capital, and yes even the independent dealer's banker. I recently went back and read some articles regarding the reasons why Private Equity decided to invest in a declining market. It seems a few bought into the hype of the expected growth of Managed Print Services. As these investors are now discovering every printer in the world will continue to print less. So, regardless of the number of devices the devices out-put will, in fact, continue declining.

Will more Private Equity look to exit ahead of schedule?  

As Private Equity exits the value for those remaining will continue falling and of course, the more evacuating at the same time, the faster the falling of value. Private Equity really needs to evaluate what its end game is. I believe five or six years ago things were less clarified then they are today. Those grand visions of an industry as presented in 2015 of what 2020 would be. Are not aligning as thought and the realities of the actual market are now concerning Private Equity, and many of the industry's actors.

Who will buy from Private Equity? It seems that most of the Private Equity roll-ups are intending to sell to another Private Equity Firm. Will manufactures buy these roll-ups? As Ricoh clearly showed they have no intention of buying dealer distribution. Our friends at Sharp are currently buying dealers they obviously know a strategy Ricoh missed. Xerox is cleaning up their distribution, I don't see Xerox buying more distribution outside of something very strategic. Oh, HP well, they will more than likely buy Xerox not a dealer roll-up. Maybe it's a DEX Imaging strategy in their sale to Staples Private Equity hopes for.

So, this game of Private Equity musical chairs could prove fatal. As we are all currently witnessing, a couple of organizations in the industry struggling to sell and buried in debt. Their outcomes could be a pretty good barometer of what the future might bear

Somewhat troublesome is when we listen to some of the visions of today describing 2025, they still see more of the same. My friends, the industry must replace their memories with their imaginations as they look toward the future. The industry must have the ability to think and respond to how the market realities are affecting the current circumstances of the print equipment and services deliverable. Those who can do this will, prosper. 

The struggle will be building a sales engine which aligns with the realities of the value propositions of its customers. Today there is a massive percentage of customers whom I believe are misunderstood and out of alignment with today's sales strategies; strategies which, for the most part, have not changed in decades. The Imaging Channel must modernize its approach to the market. Since the industry's birth, they continue to sell, communicate, and service for the most part as they always have. All while the customers they sell, communicate to, and service have changed and in some cases drastically in their appreciation of the print equipment and services deliverable.

As the world prints, less the resellers must diversify, and if not, they must without a doubt have a plan to cut cost dramatically and deliver equipment and its services through an innovative approach. The industry must take the A4 opportunities seriously and develop a strategic A4 deliverable. The industry must respond to the data and stop insisting that their past can continue uninterrupted. The obsessions of A3 over the realities of A4 will be costly to those unresponsive to this shift in equipment realities. 

It's time to shift shift the thinking and align with realities 

Is it now time for the industry to stop getting in debt to buy growth which is declining? Yes, Instead, the industry should invest in the ability to deliver and service in a disruptive means. Invest in leadership executives from outside the industry who can inject unbiased innovation, invest in e-commerce, and updated technologies more in line with today's commerce realities. Many in the Imaging Channel are still using ERP systems-built decades ago which are useless to innovation, and many are not using data to clearly define the facts of not only their external customers their internal customers as well. 

My friends' none of this will be easy. However, if the industry works together and works toward progress, all things possible become probable. No industry or its leaders want to face the wrath of progress. Instead, they strive to be the wrath of progress to those competitors who ignored market realities or misinterpreted the silence in the storm.  

 One thing we all know is this.

 "Status Quo is the killer of all that will be invented."

Ray Stasieczko, Send an invite if you wish to connect also I welcome you to subscribe to my YouTube Channel here's the link. https://www.youtube.com/channe...A?view_as=subscriber

This Week in the Copier Industry 10 Years Ago (Second Week of September 2014)

Sorry for be late with these. Up half the night, figured I would do an auto post in the AM.

Enjoy these awesome threads from ten years ago this week!

Weekend Industry Notes from 09/13/09

·
running jobs. Canon now shipping the imagePRESS CR Server A7000, which is a relabeled Creo print controller for its imagePRESS C7000VP system. RJ Young Company, a Canon copier dealer in Tennessee, bought Photocopy Supply Company, a dealer in Nashville that carries Savin and Panasonic product lines, with 20 employees and $2.5 annual revenues. RJ Young now has acquired 8 companies, giving it 16 total locations and has annual revenues of $68 million. Ricoh announced, that through its InfoPrint division
Topic

Weekend Industry Notes from 09/06/09

·
a bid to provide document management using Xerox DocuShare ECM to Western Forest Products of British Columbia. Xerox claims it is saving the company over $20,000 per month. Xerox announced it has sold Xerox 700 Digital Color Press production color systems to: - Coast Litho, a printshop in Oakland, CA - Harold’s Photo Centers Inc. with 8 locations in South Dakota and Iowa - Ink Well print shop in Cleveland, OH - Magnet Harlequin printshop in England - Dvoglad printshop in Croatia Toshiba
Topic

Konica Minolta Offers High-Quality Prints and Finishing Variety with bizhub PRO 1200

. Once installed, commercial printers, print-for-pay environments and large CRDs will benefit from new screening technologies and monthly duty cycles of up to 3 million pages. “With the new bizhub PRO 1200 Series of digital presses, we are raising the bar in production print to meet the evolving needs and expectations of customers and allow them create a wide variety of premium print products,” said Kevin Kern, Vice President, Marketing, Konica Minolta Business Solutions U.S.A. Inc. “Delivering
Topic

A & A Office Systems Now Offering Esteemed Konica Minolta Product Line

Middletown, CT and Ramsey, NJ (Vocus/PRWEB ) September 9, 2009 -- John Sullivan, President & CEO of A&A Office Systems (A&A) and Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta), a leading provider of advanced imaging and networking technologies for the desktop to the print shop, today announced A&A will now carry the full Konica Minolta product line alongside the Savin product line that they have prospered with for the past 25 years. A&A will become a certified vendor for the
Topic

Advanced Fiery Technology Now Available on Konica Minolta Color Digital Presses

Award-winning bizhub PRO C6501/C5501 Series Raises the Bar for Digital Print Productivity and Quality as First in Marketplace to be Driven by New Fiery System 9 Architecture Witness the bizhub PRO C6501/5501 Series in action at PRINT 2009 September 11-16, McCormick Place, Chicago CHICAGO--(Business Wire)-- Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta), a leading provider of advanced imaging and networking technologies for the desktop to the print shop, and EFI (Nasdaq:EFII), a
Topic

EFI to Display Recession-Busting Products and Showcase Record Number of New Solutions

in booth 2500 (Sept. 11-16th, Chicago`s McCormick Place) and in partner booths, including Canon U.S.A., Konica Minolta Business Solutions U.S.A., Ricoh Americas Corporation, Xerox Corporation and others. The newest versions of EFI solutions will be highlighted, including the next-generation Fiery digital print server; EFI VUTEk superwide digital inkjet printers; EFI Rastek UV wide format printers; EFI Jetrion industrial inkjet printing systems; and print management, web-to-print, proofing and
Topic

Konica Minolta Named Supplier of the Year by NAQP

competitiveness of the quick and small commercial printer. “Our association with the NAQP has grown considerably in recent years, as has our relationship with its member companies of franchise, quick and small commercial printers”, said Fred Winckler, Director, Key Accounts – Franchise Print for Konica Minolta Business Solutions U.S.A., Inc. “The NAQP charter is to enhance the success of its member companies and their specific industry segment. From our experience, we know that they fulfill that
Topic

Konica Minolta Renews Title Sponsorship of the Face-Off Classic

410-261-RAVE or go online to www.ticketmaster.com . Fans can also go online to Faceoffclassic.com to download a ticket order form and find out the latest information regarding the 2009 Konica Minolta Face-Off Classic. Visit www.KMBSsports.com to enter for your chance to win The Konica Minolta Ultimate Sports Experience. About Konica Minolta Konica Minolta Business Solutions U.S.A., Inc. is a leader in advanced imaging and networking technologies for the desktop to the print shop. In
Topic

Konica Minolta Selected as Supplier of the Year by Allegra Network

Ramsey, N.J. and Northville, MI. (Vocus/PRWEB ) September 9, 2009 -– Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta), a leading provider of advanced imaging and networking technologies for the desktop to the print shop, today announced that it has received the 2009 Supplier of the Year award from Allegra Network, the franchisor for the Allegra Print & Imaging, American Speedy Printing, Insty-Prints, Zippy Print and Speedy Printing print brands. The award was presented during
Topic

Konica Minolta’s bizhub PRO C65hc Receives Acclaimed “Pantone-licensed” Certification

Ramsey, NJ (Vocus/PRWEB ) September 9, 2009 -- Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta), a leading provider of advanced imaging and networking technologies for the desktop to the print shop, today announced that Konica Minolta’s award-winning bizhub PRO® C65hc with supporting technology from both CREO (IC-304 Plus Print Controller) and EFI (Fiery® IC-305 v3.0 server) has acquired PANTONE® Color approval and licensing thanks to its consistent color reproducibility
Topic

KYOCERA Develops World's Fastest Inkjet Printhead

150 million dots per second. Kyocera's previous inkjet printhead offered the world's fastest print speed when it was introduced in 2008 - 150 meters per minute at 600×600dpi resolution, using a drive frequency of 30kHz. The newly developed printhead sets new records for high resolution, full-color inkjet printing, offering the world's fastest print speeds in any of three resolutions: 600×360dpi (330m/min. at 40kHz), 600×600dpi (200m/min at 40kHz), and 1200×1200dpi (150m/min at 60kHz). Recent
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Sharp UK launches major new release of its Printer Administration Utility

Sharp UK launches major new release of its Printer Administration Utility Thursday September 10th 2009, 8:28 am This post was published in our Document Systems , Sharp Electronics UK category. Making life easier for network administrators: new features offer remote operation, grouping and central management of printers and MFPs London, 10 September 2009 – Sharp Electronics has announced the 5th version of its popular Printer Administration Utility (PAU), with several new features designed
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RICOH ANNOUNCES UPDATED ENHANCED LOCKED PRINT NX AND ADDITION OF FLEXRELEASE SERVER O

and retrieve their locked print jobs. FlexRelease Server can scale from a single device to thousands of MFPs and printers across an enterprise. FlexRelease Server supports Windows 2008 Server, Windows 2003 R2 Standard/Enterprise server, and Windows 2000/XP/Vista operating systems. ELP-NX v1.3 is offered as a stand-alone product, as well as an option for Ricoh’s Card Authentication Package (CAP). CAP simplifies the user experience by eliminating the need to enter a user ID and password on the
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MWA Intelligence Signs on as Gold Sponsor for European MPS Conference

plethora of educational content geared to the specific needs of MPS professionals, channel partners, vendors and decision makers. The agenda includes case studies, panels, exhibitions and interactive sessions that highlight successful approaches and practical lessons from actual MPS engagements. The speaker line up includes MPS experts from Canon, DirectPointe, PrintFleet, PulsarTec, Canon, Konica Minolta, LRS Europe, Newfield IT, and SolutionsWorx. The conference also includes a pre-conference
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Re: Another Ricoh Dealer Takes on Konica Minolta

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Who will be next? ++++++++++++++++++++++++++++++++++++++++++++ A & A Office Systems Now Offering Esteemed Konica Minolta Product Line 9/9/2009 New England-based Company to Offer Award-Winning Lines of Konica Minolta MFPs, Production Print Systems, Printers, and Software Solutions Middletown, CT and Ramsey, NJ – September 9, 2009 – John Sullivan, President & CEO of A&A Office Systems (A&A) and Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta), a leading provider of advanced imaging
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Canon U.S.A. Showcases imagePRESS Printing Solution for Healthcare Professionals at A

LAS VEGAS–(BUSINESS WIRE)– Making it easier and more affordable for healthcare professionals to produce high-quality prints, Canon U.S.A., Inc., a leader in digital imaging technologies, will showcase the Canon imagePRESS C1+ color printing solution with Virtual Imaging’s Cypher DICOM Print Solution1 at the American Healthcare Radiology Administrators (AHRA) 2009 Annual Meeting and Exposition at the Mandalay Bay Convention Center in Las Vegas (August 10th – 12th, booth #409). The imagePRESS C
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Inside Xerox Booth at Print 09

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Xerox Adds to Industry-Leading Line of Nuvera Production Printers; Strengthens Leader

* Two new tandem-engine MICR products securely print documents * New finishing options designed for entire Xerox Nuvera line maximize productivity * Enhancements to Xerox Nuvera EA systems improve uptime CHICAGO--(Business Wire)-- Xerox Corporation (NYSE: XRX) has strengthened its position as the leader in digital black-and-white production printing with the introduction of the Xerox Nuvera® 200 and 288 MX Perfecting Production Systems. These MICR (Magnetic Ink Character Recognition) products
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PRINT 09: Xerox, XMPie Capture 21 Awards

The companies garnered a total of eight honors in the annual “Must See ‘ems” award program. In addition, Xerox earned 13 Gold Ink awards for excellence in digital printing technology in commercial print and graphic arts environments. “Must See ‘ems” award wins The “Must See ‘ems” awards, sponsored by PrintCom Consulting Group, are given to the most unique, innovative and compelling products and services on display at Print 09. Products and services are recognized based on an independent
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Print09 Xerox MythBusters

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Ricoh Aficio MP 161SPF (Savin 816MF) scanning problem with Vista

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Does anyone know if the 161SPF (Savin 816MF) has a problem scanning to a folder in Vista? My customer switched over to a new PC with Vista and now we cannot get it to scan to a folder. Have set the correct IP and have shared out a folder with permissions and still no luck. It just fails from the 816 right away. I have teh path in teh 816 set with the Ip address\\scans where teh scans folder in on the C:\ drive. There is some kind of virus software he uses but it is not flagging anything with
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Canon Business Solutions Announces New Support Tools to Help Drive In-Plant/CRD Busin

that we had an opportunity to help our customers be successful in sustaining and growing their operations.” For more information about this program contact Aaron Hale, Commercial Print Industry Marketing Specialist at 516.327.8498 or by email at ahale@solutions.canon.com. About Canon Business Solutions, Inc. From small/medium businesses to large corporate enterprises, Canon Business Solutions, Inc., a wholly owned subsidiary of Canon U.S.A., Inc., serves a broad range of organizations with a
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Canon Business Solutions Reaches Milestone with the Installation of Its 500th imagePR

demand," added Knapp. The Canon imagePRESS line represents the largest single-engine R&D investment in Canon's history. Capable of printing images up to 1200 x 1200 dots-per-inch (dpi) resolution with an exceptional level of quality, the imagePRESS C7000VP prints at 70 letter-sized pages per minute (ppm), including media up to 110lb cover stock. The imagePRESS C7000VP reflects Canon`s commitment to enabling businesses of all sizes to capitalize on years of intensive R&D in digital color imaging
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Canon Set to Release ImageRUNNER ADVANCE Series

take multifunction printing and copying to advanced levels and provide the easy workflow integration necessary for organisations to reduce print costs and implement a successful, secure and more environmentally friendly print strategy. So far no other information has been released by Canon, but be sure to keep checking back to http://www.canoncopiers.co.uk/photocopier-news for all the most up to date information about these devices, we will be sure to post new information as soon as we get it.
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Top 8 MFP Copier Sales Tips "Be Prepared"

There's a saying that you can't teach an old dog new tricks! I don't believe it! Here's a few tips that you must have before going to any appointment. Lease Documents: Yup, have a few handy, and a few credit apps, never know when you're going to make a mistake and need another. Sales Orders: Have them preprinted and all filled out with the pricing, so if you get into a closing situation you can sign the docs right on the spot. I can't tell you how many times I didn't have any, either I forget
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Toshiba announces strategic agreement with HP

customer. In addition, access to HP's line of laser jet products allows dealers to strengthen their Managed Print Services (MPS) program offerings for customers who already have HP as their single-function printer provider. Toshiba America Business Solutions is an independent operating company of electronics company Toshiba Corporation.
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Xerox Unveils Coated Paper Made from Sustainable Sources for Marketing Brochures, Dir

coated side and the second side can serve as a canvas for the vehicle specifications. In addition to print jobs that require the highest level of image quality and color matching, the affordability of the paper makes it useful for more basic presentations and marketing pieces. Xerox Digital C1S paper can be used on Xerox's entire cut-sheet, laser digital printing portfolio. The stock has an exclusive three-ply construction for a smooth front-side and back-side. Special coating chemistry provides
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New Xerox 7002 pricing

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Just saw this on a site for production print: Xerox 7002 pricing revealed. -------------------------------------------------------------------------------- Hi all, We're very close to buying a Canon 6000 over here (Instead of a X700). The Xerox people panicked and came out with an offer today on the brand spanking new X7002. 66 Month Lease Machine (No extras): $ 1019.99 EX8002LG EFI Server: $1277.19 Color: .0486 B&W: .0144 It's very aggressively priced, I'll give them that much, but it's
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DOBSON — The Surry County Board of Education

In other business, the board approved looking into a lease option with COECO for printers. The lease would provide printers for all of the schools in the district and would provide a more efficient and cost-saving service. It would provide every classroom with a black and white Kyocera printer and teachers would have access to a color printer. A version of this lease was tested at Meadowview Middle School last year and was deemed a success. “If they can print in the classrooms at a better
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Re: Print Control/Mgmt

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. What it comes down to is you. At Print Audit, we know that your recommendation is what causes sales for us. If you trust that PCS Director is a great product and that we will take care of your customer then suggest it and make some money. Sometimes your customer will buy something cheaper but most of the time they will take your recommendation. Please continue the conversation. Also, please feel free to contact me directly: John MacInnes President Print Audit 403 685-4932 By the way, P4P Hotel
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Canon & HP "Two MFP GIANTS for an Alliance"

Monday, September 14, 2009 Canon & HP "Two MFP GIANTS for an Alliance" One of the Print4Pay Hotels predictions for 2009 came full circle today. In a press release dated today, Canon announced that that HP will now resell Canon branded MPF's! The terms of the deal were not disclosed however it was noted that HP will sell the Canon brand now and in the future the model and name will shift to HP. Many questions will need to be answered such as: Canon & HP "Two MFP GIANTS for an Alliance"
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RISO Introduces High-Speed Inkjet Accessories for Envelope and MICR Check Printing

RISO, Inc., a leader in digital printing technology, today announced that it has entered into an exclusive partnership with Kirk-Rudy to market a high-speed, full-color inline MICR check printing solution called MICR-Mate®. MICR-Mate works specifically with RISO`s inkjet printers to produce up to 120 checks per minute. Checks are printed in monochrome or color and with MICR (Magnetic Ink Character Recognition) images. The MICR-Mate inkjet solution simplifies short-run check printing with
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TWIR "This Week in Ricoh"

TWIR "This Week in Ricoh"! Gathered from Print4Pay Hotel Members from around the world and a few moles in very good places! Industry authors claim that Ron Potesky, former Senior VP of Marketing for Ricoh, will be taking a job as President of Pantone Corp. Ricoh’s InfoPrint division launched a new controller (not based on Fiery), for when it installs a relabeled Ricoh Pro C900 TWIR "This Week in Ricoh"
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TWIX "This Week in Xerox" 9/09/09

TWIX "This Week in Xerox" 9/09/09 Gathered from Print4Pay Hotel Members from around the world and a few moles in very good places! Xerox’s business in New Zealand, which operates under name of Fuji Xerox, reported a loss of $15.6 million during the last fiscal year. After a complaint was filed by Fishers Document Systems Inc., the Meridian School District of Boise, Idaho announced it would recant its copier bid award to Xerox. The district will now send out another request for proposals for its
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Solid Long-Term Growth for Color Laser Printers and MFPs in EMEA

macroeconomic situation and longer-term industry trends such as the transition from monochrome to color, increasing levels of print consolidation, and the shift from single function printers to MFPs in both the home and office environments. The overall EMEA HCP market will continue to struggle to deliver little more than modest growth. Total HCP shipments in EMEA are expected to achieve 2.0% CAGR over the five-year forecast period. A number of high volume technology segments are expected to
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New Xerox product debuting this week

Xerox Corp. is putting out a new iGen4 product — the iGen4 220 Perfecting Press. The Connecticut-based printing and imaging company manufactures its iGen4 line of high-end color digital printing presses in Webster. The 220, which also will be made in Webster, is two iGen4 110 print engines working in tandem. According to Xerox, it can handle volumes of up to 7 million images a month but takes up less space than two iGen4 110 printers standing side by side. Xerox is debuting the machine this
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Randall dumps Toshiba copier in lease

this country.” Gehring’s opinion stems from an incident in 1987, when Toshiba Machine, a subsidiary of Toshiba, was accused of illegally selling machinery used to produce quiet submarine propellers to the Soviet Union, which was allegedly in violation of an international embargo. The Toshiba-Kongsberg scandal also involved the Norwegian company Kongsberg Vaapenfabrik, strained relations with Japan, and resulted in the arrest and prosecution of two senior executives. Top government officials
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Randall dumps Toshiba copier in lease

incident in 1987, when Toshiba Machine, a subsidiary of Toshiba, was accused of illegally selling machinery used to produce quiet submarine propellers to the Soviet Union, which was allegedly in violation of an international embargo. The Toshiba-Kongsberg scandal also involved the Norwegian company Kongsberg Vaapenfabrik, strained relations with Japan, and resulted in the arrest and prosecution of two senior executives. Top government officials contended that providing technology to make the USSR’s
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"Creaser" Finisher Inquiry

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I'm looking a a booklet "creaser" from Xerox that provides a score and a staple to pages and then delivers the stack to the output tray. The option does not automatically fold the stack into a booklet. I believed this to be unique to Xerox but have heard that this might be available in production systems from Konica Minolta or other MFRs. Do you know of this option being offered with production systems from any other MFRs. I've seen plenty of booklet makers etc, but none that fit this exact
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Re: Ron Potesky & Ricoh

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Sounds as if Steve Burger will take over for Ron Potesky, thus remaining at Ricoh. However, that is only if no IKON executive is placed in the position that Ron Potesky vacated. Ironically, one of Ron's first assignments at Pantone will be to help promote the fact that the Konica Minolta 65hc has become Pantone certified!
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Re: Canon & HP "Two MFP GIANTS for an Alliance"

their premises and make it a more predictable budget item. The unit is expanding services offered by HP in the Middle East, Africa, Mexico, Brazil, Canada and Europe. One customer of the MES unit's managed print services is PT Unilever Indonesia. Dannarjaya Sri, head of its business systems, said it had dropped the number of printers it owns from 550 to 220 and decreased paper consumption by 50%. The two reductions led to a 30% savings in printing costs overall, he said in the announcement. The
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Re: Test Your Knowledge of the Copier Industry

Minolta! 5. Toaster Type Heat unit woould be the correct answer! 6. It was Minolta and not Canon. 7. Tony Randall did Minolta commericals 8. Jack Klugman did Canon commericals, ah the Odd Couple! 9. 1947 10. Copyflo, however 63% voted for the CopyMaster. 11. 3 Trillion is correct, I thought it would have been more also! Thanx for playing and if someone has any good copier quiz questions, email them to me and we'll get another quiz going! art@p4photel.com
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Canon imagePRESS 1135

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HP & Canon Poll "Your Thoughts"!

," (frm,resultslink) var/script P4P Hotel Poll Canon & HP "Your Thoughts on The New Alliance" It's not going to affect us at all and we are not concerned We're a Canon Dealer and we are concerned We're a Canon Dealer and not concerned We're an HP Dealer and we are concerned View Results

Attention Executive Leaders... How Well Are Your Salespeople Listening To Their Clients?

"I remind myself every morning: Nothing I say this day will teach me anything. So if I'm going to learn, I must do it by listening."
Larry King

Face to face and human to human interactions are typically viewed as one of the most valuable activities for salespeople. However, opening the door and gaining a seat at the business table is tough.

"How does a sales professional in a highly connected, digital business world capture the attention of an executive decision maker?"

One primary differentiator with salespeople is their ability to prospect. Sales professionals know they must be strengthening their client relationships and open up new conversations with their clients on a consistent basis.

How well are your salespeople regularly connecting with new people inside their client base?

Simple stuff here... If you want your sales team to have a healthy sales funnel then they need to build a healthy relationship funnel. This means they must connect with new people, reconnect with your current clients and open up new relationships every single day, no excuses, nonnegotiable.

Overpaying your salespeople to babysit your clients doesn't cut it! You're creating crybaby salespeople!
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MINDSET SHIFT

Today's business world is fast paced with highly connected networks. Technology is everywhere. Digital has transformed not only our personal lives but our business lives.

"If you operate in a digital society then why are your sales reps prospecting with an analog mindset?"

Habits have changed so must your team's sales strategies. As leaders, I encourage you to take a step back, take a deep breath and ask yourself...

  • How well am I doing in providing the necessary tools, the guidance and inspiration to help my team grow our business within our client base?
  • How well is my team listening to the voice of our clients?

LISTEN TO YOUR CLIENTS

How important is listening when it comes to the voice of your clients? It's massively important and I think all of you will agree. The question to all you executives...

How well is your team socially listening to your clients?

I'm concerned that many in leadership have their sales team focused on listening to channels their clients stopped consistently communicating on years ago.

I was recently with a team who was bound by security and regulatory restrictions for conversing on certain social platforms.

I'm no expert when it comes to security and regulatory can and can't do's but I did pose these series of questions back to them...

  • What prevents you from listening in on what your clients are communicating about on social? A resounding response of "nothing."
  • What are you doing about it? A resounding response of, "I see where you're going with this."

Let's not overcomplicate this stuff my friends but failing to socially listening to your clients via the channels they communicate on may be hazardous to your business health.

ENHANCE LISTENING SKILLS

The path to clients’ hearts lies through your teams' ears and social eyes. I encourage all leaders to get a grip with how social listening, at the bare minimum, can open up more effective outbound communication.

Think for a moment the learning opportunities your team can uncover about your current clients. Whether that be Facebook, LinkedIn, Twitter or Instagram let's not use excuses as to why they can't listen, acknowledge and then pick up the phone to engage in conversation.

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We all agree, business times are different. When you don’t pay attention to what your audience is saying, your current clients; you’re basically giving key information to your competitors.

  • What are your client's pain points?
  • What do they love about you, your service experience and your company?
  • What might they be saying if they unfortunately have a bad experience with your company?

Foster the environment and encourage your sales team, to leverage social platforms to monitor, track and uncover information which allows them to open up and engage in a more meaningful conversation with your clients.

Think of what they can uncover to enhance the experience with your company. Think of the relationships that could be strengthened. Think of the new business opportunities that can be uncovered. Think of referrals that could happen.

DIAL UP LISTENING

Mad props to Kenny Madden and his witty humor as he has brought to life the social phone - "A smashing together with absolute discipline the very best of email, Inmail, Voicemail, offline/online, LinkedIn, Twitter, Facebook, Instagram into one beautiful integrated approach - 'the social phone' ”.

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Social Window + Social Phone = Enhanced Relationship Funnel

The social phone allows you to listen and communicate with the voice of your clients. By engaging and enhancing client conversations through social networks, your team creates the opportunities to further build relationships and grow their business. Isn't this what it's all about?

The more intimate, authentic, genuine relationships your salespeople can establish, the more loudly you’ll hear their voice.

LISTENING WITH HEART, SETS YOUR TEAM APART

You and your sales team operate in a fast-paced business world. New ways of communication and personal interaction can greatly enhance how they build relationships with your clients.

When your team listens with intent via social and takes it to heart, this simply means giving their full attention to what matters most and this is the voice of your clients. Allowing the message to be expressed, provides the opportunity for it to be acknowledged, heard and understood.

You must love on your clients or someone else will. Is your sales team listening with intent as to what your clients are sharing on social?

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Your clients are communicating on social because they want to be heard. How well are you listening to them?

Listening with heart is the only way to have fulfilling and meaningful relationship with your clients. How fast are you getting to their heart?

 According to a recent Harvard Business Review series, “The new source of competitive advantage is customer centricity: deeply understanding your customers’ needs and fulfilling them better than anyone else.”

Imagine the business growth that could occur from everyone on your sales if they got to the heart of what matters?

I ask all of you to think for a moment...

Can listening with heart become your sales teams' key differentiator in a sales world full of empty suits and broken promises?
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I understand, I get where you all are coming from. Every day, I walk in your shoes. I am fully committed to helping your sales team integrate social aspects and modern strategies into your current sales process to grow new business. I want you to get results. This is why I am passionate about doing this the right way, the genuine way, the authentic way! It's about understanding value before visibility.

Selling From the Heart is making a difference! I poured my heart into every page of this book and I think you're going to love it. You can find it on Amazon in paperback and Kindle. You can click on the book image below and this will take you to Amazon.

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You can find more material inside Selling From The Heart.

In a world full of empty suits, I'm passionate about helping sales reps succeed by getting valuable before they get visible. I help sales teams understand the true value they bring to the market. 

I appreciate getting the opportunity to share my stories. Integrating the use of social and sharing my story on LinkedIn was my “game-changer” in the highly competitive office technology world. With great pride I transform, challenge, coach and inspire sales teams to grow new business by helping them share their story and how they communicate it out by integrating the use of social inside the sales process. You can follow me on LinkedInTwitter and on my podcast by clicking on Selling from the Heart.

 

MSP & MSSP Industry Notes for September 7th, 2019

MSP & MSSP Industry Notes

September 7th 2019

Spectrotel awarded 2019 Visionary Spotlight Award for Managed Services

  • Spectrotel based in Neptune, NJ provides national integrated solutions and managed services for enterprise businesses
  • ChannelVision Magazine awarded Spectrotel
  • Ross Artale, President & COO, “We are honored to be recognized by ChannelVision for offering one of the most comprehensive end-to-end soluitions”.


Red River Acquires CWPS

  • Red River located in Claremont, N.H. technology transformation company
  • CWPS located in Washington, D.C., specializes in managed services network, collaboration, data center, cloud management and security
  • Rick Bolduc, CEO and Chairman with Red River, “The need for managed services platforms that can scale to meet the dynamic requirements of government, military and commercial organization is high.


eQuorum Announces Release of ImageSite 10.3

  • Based in Atlanta, Georgia, eQuorum is the developer of the ImageSite suite of products, including Engine-Box.com cloud solution, an enterprise-wide workflow and content management software with departmental level pricing
  • Major new features in Version 10.3 of ImageSite
  • ImageSite is flagship workflow and document management solution
  • ImageSite geared towards manufacturing, architects, engineers, utilities, universities and government


DataBank Enhances Data Protection Services with Turn-key Disaster Recovery as a Service Offering

  • DataBank located Dallas, Texas. Provider of enterprise-class data center, connectivity and managed services
  • Announces enhancements of its data protection services and the addition of Disaster Recover as a Service (DRaaS)
  • DRaaS allow workloads, applications and systems to be recovered in minutes rather than hours or days
  • Geo-diverse replication options to 19 data centers across 9 key markets
  • Replication to any hypervisor/host to secondary and/or tertiary data centers
  • Disaster Recovery solutions available for a full range of compliant systems (PCI-DSS, SSAE 16/18, HIPAA HITECH, FISMA, and FedRAMP)
  • Encryption in transit rest assures the security of enterprise data
  • Flexible RTO and RPO service plans
  • 24x7x365 management and monitoring ensures system and business continuity


Docupace Now Integrates with RIA in a Box's MyRIACompliance Software to Offer Single Sign-On

  • Docupace headquarters in Los Angeles, California. Technology provider for wealth management firms
  • RIA in a Bx LLC, located in Cleveland, Ohio. Provider of compliance software for the ealth management software
  • The Docupace storage add-on, advisors using MyRIACompliance can upload sensitive client documents to a secure cloud that is SEC-compliant.
  • "Secure, digital storage of sensitive documents and information is paramount and one of the highest priority issues facing many advisors today," said Richard Thoeny, VP of Product Management for Docupace.


CloudJumper Appoints IT Leader & Enterprise Architect Richard Helms as Director of Managed Workspaces

  • CloudJumper located in Garner, North Carolina
  • Provides software and services in the Cloud Workspace and RDS enablement markets
  • Announces appointment of Richard Helms to Director of Managed Workspaces
  • Before CloudJumper Richard served as Data Center Operation for Attain, LLC
  • “The global virtual desktop market is touted to touch USD $5 billion at a notable 9% CAGR over the predicted years through 2022,” noted a 2019 report by Market Research Future (MRFR)


RDX announces new CEO, other executives

  • RDX based in Pittsburgh, PA provides IT infrastructure, cloud and database administration managed services
  • Mark Clayman appointed to CEO
  • Mark Clayman former President and CEO of TriCore Solutions
  • Gina Murphy appointed to President and COO
  • Murphy levels up form former position of Senior Vice President and General Manager of Rackspace
  • Art Green appointed to Chief Financial Officers also formerly with TriCore


Martello Partner and Early Adopter 4Sight Communications Improves Remote Fix Rate with Mitel Performance Analytics

  • Martello Technologies based headquartered in Ottawa, Canada with offices in Montreal, Paris, Amsterdam, Dallas and New York. Provide complex IT infrastructures
  • 4Sight Communications provides business telecommunications and managed services for public sector and private businesses in the United Kingdom
  • Announced 4Sight Communications, a Mitel Gold Solutions Partner in the United Kingdom says it has improved its remote fix rate to 98% after standardizing on Mitel Performance Analytics (MPA).
  • 4Sight began working with Martello in 2013, recognizing the importance of proactively monitoring and managing Mitel communications platforms, and today more than 800 devices are under management by Mitel Performance Analytics


Tequity Inc.'s Client, intellinet Technologies Inc., Has Been Acquired by Coreio Inc.

  • intelliNet provides computer, network products and professional technical & managed services to many innovative and institutions in Canada
  • Coreio based in Toronto, Canada offers IT services, infrastructure and operation solutions for enterprise-scale companies across North America
  • Tequity is an M&A advisory firm with core expertise in Enterprise Software and IT Services companies. Strategic mergers, exits, and carve-outs for technology companies are our exclusive focus.
  • "The acquisition of intelliNet Technologies enables Coreio to enhance our Managed Services offering and expand our reach to smaller enterprise and corporate clients, which is an extremely exciting development for us" said David Naiman, President and CEO of Coreio.


Options Announces New Cloud Connectivity Services With Equinix Cloud Exchange (ECX) Fabric™

  • Options technology provides cloud-enablement managed services for the global financial services sector
  • New services will combine Options’ hybrid cloud offering with Equinix Cloud Exchange (ECX) Fabric
  • Provides businesses with one streamlined and secure platform to quickly deploy hybrid digital infrastructure anywhere in the world.
  • “We are excited to welcome Options to the growing number of cloud service providers who have joined the Equinix Cloud Exchange.” Stated John Knuff, Vice President, Financial Ecosystems, Equinix


Versiant Designated Among Top Third of World's Premier Managed Services Providers in 2019 Channel Futures MSP 501 List

  • From Charlotte, North Carolina, Versiant is an international provider of managed, professional, software and support services for enterprise IT infrastructure
  • "The 2019 MSP 501 winners are the most elite, innovative and strategic IT service providers on the planet, and they stand as a model of excellence in the industry," says Kris Blackmon, Content Director of Channel Partners and Channel Futures

 

CGI Acquires Sunflower Systems - Leading Provider of Asset Management and Services

  • Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world.
  • CGI provides end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions.
  • Annams Systems Corporation d/b/a Sunflower Systems, a leading provider of asset management software solutions and services, based in San Ramon, California with offices in Arlington, Virginia.

 

see attached pdf format

This Week in the Copier Industry 5 Years Ago (Second Week of September 2014)

Wow, what a week?  A couple of weeks ago I realized my funnel was sucking wind for September.  With August ending on the 23rd by the time Labor Day was finished I'm already 28% into my month. In addition this coming Monday I have a charity golf event then Thursday and Friday of this coming I'll be in the Big Apple for the BTA East event.

What's a sales guy to do?  One is to prospect your ass off and the other is to try and make up some days. Thus everyday this week I was in the office by 6:15AM. Today was the banner day, I didn't close any deals this week but I was able to add $40K to my funnel for September. It did lift my spirits since I'm now halfway through the month. Monday morning back up and working by 6AM, I can get another 4 hours of prospecting in before I need to leave.

Enjoy these awesome threads from 5 years ago this week!



Konica Minolta Invites Graphics Professionals to Join the Winners Circle at Graph Expo 14

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profitability by simplifying processes, and EngageIT XMedia, a cloud-based, automated marketing platform, among the solutions targeting automation, file sharing, IT services, marketing, MIS, variable data and workflow. "The Winner's Circle" will also showcase new alliances with leading technology companies. Under a partnership with 3D Systems , Konica Minolta is the first original equipment manufacturer to sell, support and service 3D Systems' 3D printing product portfolio through its U.S. channels
Topic

Xerox Promotes Profitable Growth for Channel Partners with New Managed Print Services Tool, Free Printer Program

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MPS industry knowledge to increase their revenue pipeline. Sales tools, marketing materials and pricing models come with a dedicated PageConnect support staff and a streamlined training program. Free color printer opens up new channel growth The new Xerox Small Office Savings Plan is an innovative way for service providers to differentiate themselves and grow their base. The plan is simple: partners offer their customers a free Xerox color printer; and in turn, customers agree to pay a
Blog Post

My Top Ten Copy Machines of All Time #2

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Authorized Dealer that resold copy machines to non-authorized dealers. The quality of the prints were awesome, in fact when we demonstrated copy quality (we don't do that anymore), I would tell the DM to look at the a's, e's o's in the copy, do you see any fill in the small spaces? The answer was no, and I would then state "that's excellent copy quality, right"? The heart of the Minolta 450Z was the ability to reduce or enlarge documents to one tenth of one percent! Come to think of it, I don't even
Blog Post

This Week in the Copier/Office Equipment Industry 10 Years Ago Second Week of September 2004

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AC204...Who makes this one? 9/9/04 12:01 PM Reply by Darren .... Basic feature for feature comparable models ... Ricoh seems to be keeping their own control panel to match their product family ... other than that, I believe they are the same. Ricoh 1160L = Samsung SF-555P Ricoh 1170L = Samsung SF-565P Ricoh 2210L RE: Need help with Xerox 8830 9/9/04 1:53 PM Reply by dfrazier Hey p4p hotel. I just wanted to thank you for your website. I had a deal signed on the 240W and was waiting
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Japan’s Ricoh Throws Hat in Ring To Develop, Distribute 3D Printers

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get their feet wet in the 3D printer market, Ricoh will start offering prototyping services, and will be importing and selling 3D printers from global leader Stratasys , a manufacturer of 3D printers and 3D production systems for office-based rapid prototyping and direct digital manufacturing solutions. read more here
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Xerox Named a Leader of Managed Print Services by IDC MarketScape

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robust infrastructures and methodologies among all the vendors evaluated. · Migrating customers to higher levels of print and document management maturity, including converting paper-based workflows to digital and re-engineering processes for greater efficiencies. · Offering an impressive set of capabilities to support both its direct and indirect sales forces. In addition to being identified as a leader by the IDC MarketScape, Xerox was: · named the worldwide market leader in MPS for the fifth
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Savin MPC2003 printer offline

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I have a weird situation where a customer had a Savin C9120 from us and upgraded to the MPC2003. Not long after install they began having issues where the computers were saying the printer was offline and they could not print. Restarting the print spooler seemed to resolve the issue. Mostly Windows 8 machines but they were printing fine to the other model in the past. I called the hotline and they told me to uncheck SNMP status enabled in the TCP/IP port configuration on the computers. Since
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National Healthcare Group Purchasing Organization Chooses Konica Minolta

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.Konica Minolta, Inc. has also been named to the Dow Jones Sustainability World Index for two years in a row.For more information, please visit www.CountOnKonicaMinolta.com and follow Konica Minolta on Facebook , YouTube , and Twitter . The following files are available for download: PDF Contact Information Karen Harris Konica Minolta Business Solutions U.S.A., Inc. 1 201-818-3231 kharris@kmbs.konicaminolta.us
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Canon Announces imageFORMULA DR-M1060 Office Document Scanner

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MELVILLE, N.Y.--( BUSINESS WIRE )--Canon U.S.A., a leader in digital imaging solutions, today introducedthe imageFORMULA DR-M1060, a new ledger-sized document scanner.Featuring a versatile, space-saving design and capable of handling largeolumes of paperwork, this scanner helps improve the efficiency ofinformation management and streamlines workflows in multiple industries,including professional and technical services, legal services, financialservices, healthcare, and construction. “Speed of
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Canon Solutions America Delivers Inkjet Design Guide

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Canon Solutions America's initiatives centered on boosting customers' profitability. "At Canon Solutions America, we're committed to developing industry-leading resources that help ensure the success of our customers and our customers' clients," said Francis A. McMahon, vice president, Marketing, Production Print Solutions division of Canon Solutions America. "'The Designers' Guide for Inkjet' will help create a more seamless workflow between an agency or in-house designer and a printer, thus
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SAMSUNG Showcases Smart Printing Solutions with New B2B Product Launch Campaign

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Ridgefield Park, NJ – September 10, 2014 – Samsung Electronics America, Inc. today launched a new global marketing campaign designed to showcase the company’s latest innovations in printing solutions that help businesses work smarter. The campaign showcases Samsung’s newest lineup of multifunction printers, including the world’s first and only printer with the Android platform built in, to showcase how they provide the flexibility needed to make everything a business does smarter. “Our
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Toshiba Becomes Official Multifunction Product Provider to Pittsburgh Steelers

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Pittsburgh Steelers are proud of our relationship with with Toshiba as their product line and service level fits very well with our objectives," said Ryan Huzjak , director of partnerships and sales with the Pittsburgh Steelers. "We know we can count on Toshiba to deliver championship quality service at any time." At Heinz Field, Steelers employees are utilizing Toshiba multifunction printers in the marketing department, ticket office and in the press box to print such game day information as player
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New imagePRESS Servers Drive New Sales

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Increase Sales with Innovative New Fiery FS150 Pro Features for the Canon imagePRESS C800/C700 Digital Press The imagePRESS Server F200/G100 for the Canon ® imagePRESS ® Color Digital Presses are the first to ship with the new Fiery FS150 Pro software and hardware. This latest Fiery technology gives you a competitive edge with new features your customers will want and helps them: Maximize Productivity. Fiery Command WorkStation ® 5.5 lets users take advantage of server-based automated
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Re: Samsung Announces the World’s 1st Printer Powered by Android™

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I would absolutely disagree. Whether or not a machine is easy-to-use is a huge factor for most customers, at least ones that listen to input from their users and don't just go with whatever is the fastest cheapest. I've sold a lot of Ricoh equipment to displace Xerox or Konica Minolta systems that customers thought was too hard to use. If a UI is flashy but difficult to navigate for users, it offers no redeeming value, but if it has sizzle, intuitive makes user interaction simple, it's a huge
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Global Market for 3d Printing Materials to Reach $650 Million in 2019; Thermoplastics Segment Moving at 20% CAGR

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/20140805/700528 ) Three-dimensional (3D) printing uses additives such as photopolymers and thermoplastics to form solid 3D objects of virtually any shape from a digital model. After a period of slow growth in the 1980s due to high costs and limited applications, recent technological advances such as the introduction of 3D inkjet printers have brought costs down low enough to position the 3D market for rapid growth across a range of industries. The photopolymers category is the largest segment of this market
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NVBOTS Launches New Version of World's First Fully Automated 3D Printer

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curricula to help make their jobs even easier, while they create inspiring learning environments." The NVBOTS 3D printing solution allows users to easily share and operate their NVPrinters 24x7, from any device and includes: The world's first fully-automated 3D printer, enabling users to safely print unlimited parts, without ever having to fully engage the printer A cloud-based interface that dramatically simplifies the 3D printing process, allowing users to submit a file, easily tailor the job
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Ricoh mindSHIFT

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This was a big acquisition, but I've barely heard a peep from Ricoh about its plans and activities for mindSHIFT. Any chatter from Ricoh about IT Services or mindSHIFT through dealer channels? Thanks! - Jake
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EFI Hosts First DirectSmile Cross-Media User Conference

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around the world a unique educational opportunity to make their businesses more efficient, profitable and competitive. Going forward EFI plans to merge the EFI DirectSmile conference into Connect, which in addition to partner exhibits, includes EFI's most-advanced technologies, such as EFI Wide-Format and VUTEk® printers, EFI Fiery® print workflow products and EFI Productivity Software MIS/ERP, web to print and eCommerce software. Connect 2015 will take place at the Wynn Hotel, Las Vegas
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EFI’s 11 MUST SEE ’EMS Awards Set a New, All-time Record

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” technology. One of the very first EFI customers to operate this new printer, Gregg Kruse, owner of the FASTSIGNS franchise in Gladstone, Mo., can print backlit displays and full-color aluminum composite street signs more efficiently because the printer does not require swapping out inks to run jobs that require white. “ The EFI H1625 is faster than our last hybrid printer and it prints more accurately ,” Kruse said. “ I know other businesses that have white ink capabilities on their printers

Prospecting, Why You Can't Ever Stop Doing It!

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the month, the quarter or the year when we need to leave no stone unturned. The more we prospect, the more sales we'll sign. When it comes to price, I think in this day and age there are some deals where we'llbe able to hold margin and other deals that we won't or can't. Identifying which deals we can and can't will help you close more deals. -=Good Selling=-
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Re: Samsung Announces the World’s 1st Printer Powered by Android™

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Originally Posted by SalesServiceGuy: The obvious question is can it print to an iOS device? I get many more requests to print from an iPhone/iPad than an Android device x50. That will change soon, Samsung is making more and more headway into the B2B market.
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Re: Prospecting, Why You Can't Ever Stop Doing It!

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Profound truism !! Tom Kilrain Guide Book Publishing Account Executive, with specialty as Marketing/Advertising Consultant Mobile: 317.946.1547 Kilraint@msn.com 7668 Burns Drive Brownsburg, IN 46112 On Sep 14, 2014, at 10:13 PM, "Print4Pay Hotel" alerts@hoop.la wrote:
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Cintas Chooses Appcelerator Platform to Build and Manage Mobile App Portfolio

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for the enterprise, and will also integrate and improve pre-existing corporate apps. "Our Sales Service Representatives depend on mobile devices to deliver the best customer service and ensure that every order is fulfilled accurately and efficiently," said Tom Moore, director of enterprise architecture, Cintas. "With Appcelerator, we will build on our existing infrastructure and mobile investments while creating new apps to enable our team to be even more effective. The Appcelerator Platform
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EFI Recognizes Quality and Innovation in First-Ever Jetrion Label Contest

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NEWS -- FOR IMMEDIATE RELEASE EFI Recognizes Quality and Innovation in First-Ever Jetrion Label Contest ROSEMONT, IL -- September 10, 2014 – This morning, during a special reception at the Labelexpo Americas trade show, EFI™ announced winners in its first label printing contest for EFI Jetrion® inkjet narrow web press users. Four companies have been recognized in EFI’s first-ever Jetrion Label Awards contest, a competition that recognizes the highest-quality and most innovative print uses
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Marco Purchases Northeast Photocopy Company, Inc.; Expands in Wisconsin

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September 8, 2014 Marco, Inc., a leading technology services provider in the United States, announced today that it has purchased Northeast Photocopy Company, Inc. (NEP), a copier and printer company located in Appleton and Green Bay, Wisconsin. The 38 employees from NEP have joined the Marco team. Marco currently has offices in Eau Claire, La Crosse and Madison and has over 800 employees throughout their 35 locations nationally. This purchase allows Marco to expand its technical expertise and
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Queensland Dealer Launches New Website

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Queensland DealerLaunches New Website Berwicks Office Technology proudly announces the launch of their new website, www.berwicksoffice.com.au . Located in Brisbane, Berwicks provides office equipment, managed print services and document solutions to companies across Queensland. "We wanted a web presence that positioned our dealership as a value-added provider," said Warren Redhead, Managing Director of Berwicks. "The new website gives visitors a picture of everything we can do for them

Step 1 - Discover your Strengths and Weaknesses to Help Drive Success

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might be surprised about what you learn from them. John MacInnes runs several businesses, including Print Audit . The newest one is Payroll by Credit Card where they help business owners pay their payroll on their credit card and collect tons of loyalty reward points for themselves.
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In Focus: Two Latest Major Data Breaches

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Protected Trust. Protected Trust is a sponsor of the Print4Pay Hotel. I urge members and readers to visit their site to see their full line of products and services. More and more we need to provide well rounded strategic solutions for our customers. Protected Trust offers some unique solutions that can help us in our day to day efforts. Check them out here .
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Re: New Products

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The only feature Iam disappointed with, is the low speed they have kept. Max 35ppm for colour A3 and 53ppm for B/W A. I was expecting speeds of around 70pp. As for Samsung technology I can say their previous models were already advanced. I come from a 15 years’ experience with Ricoh and found the Samsung machines very interesting and easy to setup with a wide range of options for the users. I look forward to the new models capabilities on which I should be receiving training in about a month or
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Re: Need HELP with Fax Solution!!!

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I prefer RightFax. OpenText has an embedded connector that works with Ricoh MFPs.
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Re: Samsung Announces the World’s 1st Printer Powered by Android™

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There is a Samsung Mobile Printing app in the iTunes AppStore that would allow users to do this. Most manufacturers have their own apps for both iOS Andriod at this point. It doesn't look like these new models are AirPrint compatible yet, but I'm sure Samsung is working on it with Apple since they have a number of previous models that do work with AirPrint.
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Re: Samsung Announces the World’s 1st Printer Powered by Android™

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There is a Samsung Mobile Printing app in the iTunes AppStore that would allow users to do this. Most manufacturers have their own apps for both iOS Andriod at this point. It doesn't look like these new models are AirPrint compatible yet, but I'm sure Samsung is working on it with Apple since they have a number of previous models that do work with AirPrint.
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Re: W3601 pricing

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My pricing is roughly $100 less than that, so your pricing doesn't seem to be outrageous. Ricoh screwed the pooch by requiring PlotWorks.
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Re: Samsung Announces the World’s 1st Printer Powered by Android™

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In the end, we are talking about another copier vendor trying to make a splash with a new User Interface (UI) similar to what Sharp did two years ago. The fact that Samsung has attached one of their 10" Android tablets to the front of a copier is unique but the LCD size is not. There are many factors that go through a buyers head when they buy a copier. Generally, the UI is not at the top of the list.
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Re: Savin MPC2003 printer offline

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Sorry, I forgot to mention, I have updated Engine, System and Printer firmware.
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Re: Savin MPC2003 printer offline

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right, I have same issue with a small wireless brother printer at my home office. I'm sure it's a windows 8.1 thing, but I haven't been able to get my printer back on line yet
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Re: New Products

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Does anyone know what Ricoh will have at the GraphExpo?
-=Good Selling=-

Prosecting Hacks "Part One"

In between appointments today I had made a short list of three net new suspects that I wanted to cold call.  All three of those cold calls turned up a fat ZERO. I'm okay with that because I'll be following up in the near future with phone call and email.  Sooner or later I'll get an appointment but hoping it doesn't take 10 or more years like some of the ones I've had. At my age 10 years is not going to cut it.

In Between Drives

About mid-day I pulled into a park so that I could check my emails and voice messages. No big news in the email and there was one voice message from a friend of mine that worked in marketing a few years back.  Thus, I made the call and left Chris a message.  A few hours later Chris was able to call me back and we got caught up on what we've been doing for the past year in our personal and business lives.

I was delighted to hear that Chris had hooked up with a office equipment dealer in the mid-south.  Thought that was awesome and I later found out that he took a job offer in sales. Which led me to ask how things are working out for him. Chris told me he closed a decent size deal for multiple units for about $40K with an existing account, has about 100 existing accounts and a **** load of net news .  As I thought we were getting close to the end of the call, Chris stated that he wanted to ask me a few questions related to prospecting.  Chris stated that he's been having a hard time with getting appointments and conversations going with net new clients.

Prospecting Cold Call Dials

I was in full agreement to help,  however I had many questions for him before I could help. I'll bullet out those questions for us.

  • How many cold calls are you doing per week?  The answer I got was 100
  • How many of those are walk in cold calls? Answer was 20

This meant that our new rep that was making 80 dials a week. Ah, right, been doing this long enough to know that fudging is common practice.  I told him 16 calls a day is not going to cut, even with the walk in cold calls.  I told him he sucks at prospecting and he needs to be making at least 60 calls every day. Anything less and you're going to wash out. With only having 100 existing accounts there is plenty of time.

Prospecting Cold Calls Walk-ins

We know that Chris is doing around 20 cold calls a week which is not that bad. But when we you only have 100 existing accounts, dude you need to step up your game! 

  • How do you cold call walk-ins? Answer was that when he picks a company to cold call he will cold call additional companies in that area. 

Okay I thought, not so bad, however you should plan your cold calls. What I mean by that is to comb your CRM and look for accounts that you haven't been able to get through to yet. Pick 25 of those accounts and make sure they are "paper intensive" type of accounts.  Look to your verticals of Healthcare, AEC, Law and pick other one, just make sure they are accounts that could result in multiple placements.  Don't ever willy nilly walk-in cold calls because you are wasting valuable time.  In addition your only goal is to get the name of the decision maker and scope the place out.

Tip: Don't add new suspects to the CRM when you haven't defined the suspects in your CRM (if you see one or two accounts that you'd like to break into that's fine).

Personally, before I ever speak to the Decision Maker or Person in Charge I want to do the research on the company.   What they do to make money, how many employees, the more you know the better.  Facebook, Linkedin, Manta, and Google are my favorite sources. Next you want to do the research on the DM. Who they are connected to, where they worked, their existing and previous position and if you can find it what they like or care about.

In the next installment I'll tell you what we spoke about with the following titles

The Pitch,  Work Ethic,  Prime Time,  The Email,  Breaking the Bank



-=Good Selling=-

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