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MSP & MSSP Industry Notes

IT, MSP & MSSP Industry Notes for January 10th 2022

Sponsored by

January 10th, 2022

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.

NAKA Continues to Grow Through Acquisition

  • NAKA Technologies, aglobal provider of IT solutions, it has acquired Northern Star Technology Group
  • Northern Star Technology Group, a niche IT services provider headquartered on Long Island, New York
  • NAKA team of 75 delivers managed and staffing services, including a unique approach that integrates Artificial Intelligence (AI) into its Managed Services platform
  • Northern Star was founded in 2010 by Charles Ferretti and specializes in the small business technology needs of medical and dental services, real estate professionals and fire protection agencies

5 Cloud Native Trends to Watch out for in 2022

  • Reported on thenewstack.io
  • Trend 1: Rise of WebAssembly in the Cloud Native Environment
  • New Distributions of Kubernetes
  • Increased Focus on Cloud Native Security
  • Kubevirt Going Mainstream
  • GitOps Becomes the Standard for Continuous Deployment

Cary Area Chamber hosts ribbon cutting for StratusComm-Managed IT Services

  • Cary-Grove Area Chamber of Commerce hosted a ribbon-cutting ceremony to celebrate the new office location of StratusComm -- Managed IT Services
  • StratusComm -- Managed IT Services offers fully managed IT support for small and medium sized businesses
  • Reported on Dailyherald.com

New printer for smartphones

Portable inkless printer, named PoooliPrinter, is compatible with all kinds of smartphones

  • uses thermal printing technology to print photos, images, to-do lists, notes, PDFs & more
  • uses special paper and does not have toner or ink cartridges
  • pricing not announced

In Memory of Al Scibetta

  • Al co-founded Copier Fax Business Technologies with his wife, Andrea Scibetta in 1990 as a Konica Minolta dealer.  Over the past 30 years, the company has grown to over 32 employees and has evolved as one of the top office technology providers in the region

With digital on the rise, knowledge workers need the tools to thrive

  • The COVID-19 pandemic has taught everyone around the world one thing: Digital processes are essential for organizations to thrive
  • Why use an electronic signature?
  • Electronic signature integration

Intel CEO comments on chip shortage

  • Interview of Pat Gelsinger, CEO of Intel Corp., by Nikkei Asia Review magazine
  • Computer chip shortage is set to last until 2023
  • “The overall semiconductor shortage is quite significant and the semiconductor industry was growing about 5% per year before COVID”
  • “COVID disrupted the supply chains, causing it to negative”
  • “Demand exploded to 20% year over year and disrupted supply chains created a very large gap... and that exploding demand has persisted”
  • “It just takes time to build this capacity to respond to the spike”


New Ricoh SP C840DNM Color Check MICR Printer

  • From Rosetta Technologies
  • CPAs, financial institutions, payroll companies, property management firms and businesses cutting hundreds of checks, EOBs or claim checks every month
  • Color print with MICR black toner
  • can eliminate pre-printed check stock,  changing stocks over and over during the workday
  • Optional; CheckStream Color Plus Software
  • Only available through Rosetta

Breaches caused by fax continue

  • Article published by Cabin Radio News network
  • Northwest Territories Healthcare System of Canada is under investigation for
    breaches caused by faxing document to wrong place
  • Privacy Commissioner Elaine Keenan Bengts stated that 9 of the 22 reported large healthcare privacy breaches during past year had involved faxed PHI falling into wrong hands
  • “Not infrequently, personal health information has been unlawfully disclosed when using fax machines to transmit personal health information”; stated Commissioner Andrew Fox
  • Officials are calling on government legislators to implement better guidelines and call for health professionals to stop using fax machines

Will chip shortages cause supply glut?

  • Article published by Nikkei Asia magazine
  • Current computer chip shortage is causing a massive investment in new chip manufacturing plants
  • “It took 50 years for the industry to grow to half a trillion dollars today, and now it is estimated that the industry will grow to a trillion in roughly eight years”; stated Tom Caulfield, CEO of GlobalFoundries in Singapore
  • Construction on close to 30 new fabs will start by end of 2022

Chinese print cartridge makers in trouble

  • The China Labor Watch group is reporting that two un-named printer toner cartridge makers in Zhuai, China were cited for serious labor violations
  • Investigation discovered “just the tip of the iceberg”
  • Undercover investigators were used
  • Problems included:
    • False pay stubs
    • Failure to provide insurance
    • Insufficient safety and health training
    • Age discrimination
    • Excessive overtime
    • No overtime pay
    • No paid holidays

IT Systems Engineer Wanted

Stratix Systems

IT Systems Engineer

King of Prussia, PA

Employer est.:$50K - $75K

IT Systems Engineer

Docufree Announces Strategic Partnership with Allied Global

  • Announced a partnership with Allied Global, a provider of business support and IT technology services headquartered in Guatemala City, Guatemala, Central America
  • Will provide Allied Global with the ability to offer Docufree’s cloud-based document-management solutions
  • Docufree® Document Cloud platform delivers modern SaaS technologies and digital services

Cybersecurity

  • Comparitech published research on US education vertical:
    • Since 2005, K-12 school districts, colleges and universities have experienced more than 1,850 large breaches of student info
    • 6 million students have been impacted
  • CyberPeace Institute published new data on cyberattacks in Healthcare Industry:
    • Large attacks happen at rate of 3.8 per week
    • At least 39 different ransomware groups are attacking industry
    • 12 ransomware groups stated that they would not target healthcare providers, but yet do so anyway
    • 19% of healthcare organizations admit that cyberattacks result in cancelled patient visits
      • 14% have patients redirected
      • 80% have PHI exposed
      • 20% of all ransomware victims are in healthcare industry
    • Florida Digestive Health Specialists notified 212,500 patients that their PHI was exposed after email phishing attack.
    • Lincoln Park First Aid Squad of New Jersey notified an unknown number of patients that their PHI was exposed after its was inadvertently made available on a public accessible website.
    • Harbor Health of Massachusetts notified an unknown number of patients that their PHI was exposed after cyber attack on its ScansStat Technologies system.
    • Advocate Aurora Health of Illinois notified 1,500 patients that their PHI was exposed in a mailing error.
    • Medical Review Institute of America, headquartered in Salt Lake City, Utah, notified an unknown number of patients that their PHI was exposed after ransomware attack.
    • Shutterfly Corp, headquartered in Redwood City, CA, notified an unknown number of customers that that info may have been exposed after ransomware attack.
    • Weddell Pediatric Dental Specialists of Carmel, Indiana notified 5,356 patients that their PHI was exposed after email phishing attack.
    • Southern Orthopaedic Associates of Paducah, Kentucky, notified 106,910 patients that their PHI wax exposed after email phishing attack.
    • Texas ENT notified 535,489 patients that their PHI was exposed in a cyber attack.
    • Duneland Public Schools of Indiana notified an unknown number of students that their info was exposed after ransomware attack.
    • Evanston Township School District of Illinois notified 1,100 students that their info was exposed after ransomware attack.
    • Luxemborg-Casco School District of Wisconsin notified 1,399 students that their info was exposed after ransomware attack.
    • McMenamins, which operates hotels and brewpubs, headquartered in Portland, Oregon, notified an unknown number of customers that their info was exposed after ransomware attack.
    • Baltimore County Police Department of Maryland announced that former officer Deandre Ross was sentenced to 3 years in prison for stealing identities
    • Coffeyville School District of Kansas notified an unknown number of students that their info was exposed after ransomware attack.
    • Perth Amboy School District of New Jersey notified an unknown number of students that their info was exposed after ransomware attack.
    • Puget Sound School District of Washington state notified an unknown number of students that their info was exposed after ransomware attack.
    • Mascoutah School District of Illinois notified an unknown number of students that their info was exposed after ransomware attack.
    • Monterey Peninsula School District of California notified an unknown number of students that their info was exposed after ransomware attack.
    • CrowdStrike is reporting that Chinese ransomware group, Aquatic Panda, is using the newly discovered Log4j vulnerability to attack endpoints and enter networks in the U.S.
    • Haywood County School District of North Carolina notified an unknown number of students that their info was exposed after ransomware attack
    • Kearsarge Regional School District of New Hampshire notified 1,825 students that their info was exposed after ransomware attack that impacted 274,000 people.
    • Bansley & Kierner Accounting Firm, headquartered in Chicago, Illinois, was sued by some of its
    • customers after their info was exposed after cyber attack.
    • Eduro Healthcare of Salt Lake City, Utah notified 8,000 patients that their PHI was exposed after ransomware attack.
    • CompuGroup Medical Software announced it was hit by ransomware, and notified an unknown number of its healthcare provider customers.
    • Brown County of South Dakota notified an unknown number of citizens that their info may have been exposed after ransomware attack
    • West Virginia State Government notified its 60,000 employees that their info may have been exposed after ransomware attack.
    • The New Jersey Office of Information Technology notified citizens that they may not be able to receive printed state documents as its subcontractor, RR Donnelly, was hit by cyber attack.
    • Crawford County of Arkansas notified its citizens that their info may have been exposed after cyberattack.
    • Rhode Island Public Transit Authority notified “thousands” or riders that their info was exposed after ransomware attack.
    • Positive Technologies published research that 93% of penetration tested computer networks are vulnerable to some type of security breach.
    • Fort Smith Health Centre of Fort Smith, Canada notified an unknown number of patients that their PHI wasexposed after paper medical records were discovered spread across the floor in a staff washroom.
    • SonicWall notified an unknown number of customers of potential security vulnerabilities in its SMA 100 series of remote access devices
    • HP warned of vulnerabilities with its 9000 EPYC server hardware
    • Fitch Ratings reports that an unknown number of healthcare and finance organizations are impacted by recent breach of human resource management solutions provider, Kronos.

IT, MSP & MSSP Industry Notes for December 13th 2021

Sponsored by

December 13th, 2021

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

CSP Inc. Reports Fiscal 2021 Fourth Quarter and Full Year Results; Quarterly and Annual Gross Margin Continued to Expand

  • services revenue grew 27%
  • quarterly and annual gross margin of 41.7% and 32.8%, respectively
  • year-end backlog reached $13 million demonstrating solid customer demand for products and services
  • Recorded a one-time $465,000 gain in the fourth quarter from release of escrow money from the sale of our German subsidiary in 2018

Attain Technology Receives the 2021 Gold HIRE Vets Medallion Award

  • HIRE Vets Gold Medallion Program is the only veteran employment award at the federal level
  • Some of the criteria for being selected to receive the award include:
  • Employer size
  • Percentage of new hires that are veterans
  • Percentage of veteran employees retained
  • Percentage of employees who are veterans
  • Provide new veteran employees assistance and work/life integration, including coaching and mentoring
  • Programs to enhance the leadership skills of veteran employees during their employment

Cerberus Sentinel announces acquisition of Arkavia Networks

  • Cerberus Cyber Sentinel Corporation a cybersecurity consulting and managed services firm based in Scottsdale, Ariz.
  • Acquired Arkavia Networks SPA, a cybersecurity services provider based in Chile
  • Arkavia will become a wholly owned subsidiary of Cerberus Sentinel
  • South American headquarters for the company located in Santiago, Chile
  • Financial terms of the agreement were not disclosed

Aiven Announces Launch of Managed Services for Apache Flink

  • announced the beta release of Aiven for Apache Flink
  • Apache Flink is used for event-driven applications requiring real-time analytics or real-time Extract, Transform, Load (ETL) capabilities
  • applications include
    • Fraud and anomaly detection
    • Real-time activity monitoring and alerting
    • Analytics dashboards
    • Continuous ETL in e-commerce
    • Real-time optimization of user experience

Introducing ElectroNeek's Winter '21 Release Products and Business Support for Managed ...

  • Announced today the launch of ElectroNeek's Winter '21 product release
  • Introduces new capabilities and features to their core products, as well as a new MSP Toolbox product
  • What's new?
    • MSP Toolbox is a new product available for partners
    • Elevated security and compliance features
    • New multi-language UX support
    • Bot management with Tokens
    • Major automation tools updates

Denovo Achieves Industry Record NPS

  • Announce achieving an IT Services industry record high Net Promoter Score (NPS) of 52
  • Denovo Ventures, LLC (Denovo) is a full-service Oracle Enterprise Resource Planning hosting, cloud computing, application managed services, managed disaster recovery, and professional services firm

Introducing eighty8networks, a Next Generation Managed Security Transport ..

  • eighty8networks is a next-generation managed security transport provider
  • next generation managed security transport provider delivering access to an ecosystem of advanced technology services
  • Co-founders, Keith Muller and John 'JP' Panzica launch next-generation managed services company, eight8networks

Ingram Micro Acquires Brlink, Strengthening Its Partner Ecosystem with New Managed Services

  • completed the acquisition of BRLink, a leading managed services provider (MSP) in Brazil
  • BRLink's suite of solutions gives Ingram Micro partners access to an even more complete portfolio of cloud services
  • cloud market in Latin America
    • 52% of Brazilian companies already use some type of cloud as part of their digital infrastructure
    • 39% of Latin American CIOs interviewed by the consultancy said they would invest in cloud computing in 2021

Cybersecurity

  • The IRS claims it still does not know who stole the tax return info on thousands of people in the U.S. and sent it to ProPublica, which publicized the info.
  • Ubiquiti Corporation, headquartered in New York City, NY, announced that a former employee, named Nickolas Sharp, was arrested by FBI.
  • Planned Parenthood of Los Angeles, CA has notified 400,000 patients that their PHI was exposed after ransomware attack.
  • Medsurant Health, headquartered in Conshohoken, Massachusetts, notified an unknown number of patients that their PHI was exposed after ransomware attack.
  • Pfizer Corp., headquartered in New York City, NY, filed legal action against former employee, Chun Xiao Li, allegedly she stole 12,000 confidential documents in order to sell to a competitor.
  • Three Rivers Regional Commission of Griffin, Georgia notified 2,000 patients that their PHI was exposed after ransomware attack
  • One Community Health of Oregon notified an unknown number of patients that their PHI was exposed after ransomware attack
  • DNA Diagnostics Centers, headquartered in Cincinnati, Ohio, notified 2.1 million patients that their PHI was exposed after cyber attack
  • Huntington Hospital, part of Northwell Health in New York, notified 13,000 patients that their PHI was illegally accessed by a former employee
  • ACE Surgical Supply of Brockton, Massachusetts notified 12,122 patients that their PHI was exposed after cyberattack.
  • Panasonic Corp. notified an unknown number of customers that their info was exposed after a cyber attack.
  • Delta-Montrose Electric Association of Colorado notified an unknown number of customers that their info was exposed after cyberattack
  • Armis Corp, a company that makes software to protect network endpoints, raised $300 million in funding and now has value of $3.4 billion
  • Opeyemi Abidemi Adeoso and Benjamin Adeleke Ifebajo, both from Nigeria, were sentenced to 120-151 months in prison for their role in cyberattacking schemes
  • The Riverhead Central School District of New York notified an unknown number of students that their info was exposed after ransomware attack
  • Joshua Maywalt of Tampa, Florida, pleaded guilty to healthcare fraud, aggravated identity theft, and filing a false federal income tax return after stealing PHI while working for a medical billing company in Clearwater, FL.
  • Sangamon County Animal Control (SCAC) in Springfield, IL notified an unknown number of citizens that it has inadvertently exposed their driver license info on the Internet
  • Durrell Tyler and DeShawn Johnson of Atlanta, Georgia were sentenced to 3 years in prison for buying stolen identities on the Dark Web and using it to commit fraud and open credit card accounts
  • Booz Allen Hamilton published article warning companies that Chinese government- backed hackers may try to steal encrypted data, and use quantum computers to crack it for use
  • Mandiant Security published warning of new hacking group named “Sabbath” that is using the ROLLCOAST ransomware to target organizations in the U.S.
  • Kaspersky Security Software published warning of new hacking group named “ScarCraft” that is using malware to attack Windows and Android devices
  • 20/20 Eye Care Network, headquartered in Florida, notified an unknown number of patients that their PHI was exposed after cyber attack
  • Broward County Public Schools of Florida notified 26,000 students and faculty that their info was exposed after ransomware attack
  • The Kentucky Energy and Environment Cabinet notified an unknown number of citizens that their info was exposed after security breach
  • Bay Village High School of Ohio notified an unknown number of students that their info was exposed after an email breach
  • Evanston Township High School of Illinois notified 1,100 students that their info was exposed after ransomware attack.
  • Lewis and Clark Community College of Godfrey, Illinois notified an unknown number of students that their info was exposed after ransomware attack.
  • Symantec published warning of new ransomware named “Yanluowang”, aimed at organizations in the U.S.
  • Proofpoint published warning of new tool hackers may use where malware isembedded in RTF files
    • When user opens up the RTF attached using Microsoft Word, it launches the malware onto the network while user is reading the decoy Word document

IT, MSP & MSSP Industry Notes for November 29th 2021

Sponsored by

November 29th, 2021

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

BlueVoyant and Bytes Partner to Deliver Managed Third-Party Cyber Risk

HYCU® Launches Global Partner PACE Program

  • HYCU, Inc., introduced Global Partner PACE (Partners Accelerating Cloud Environments) Program
  • PACE Program eliminates tiers of engagement making it easier to meet partner demands for easy to use, deploy and manage backup and recovery as a service consistently regardless of cloud or location
  • Program also includes purpose-built tracks for Managed Service Providers (MSPs), Cloud Service Providers (CSPs) and Managed Security Service Providers (MSSPs)
    • Zero Conflict Promise
    • Margin Assurance
    • Two Tiers for Reseller Partners
    • Minimum Advertised Pricing (MAP)

AllCloud Launches Engage, an Outcomes-based Managed

  • AllCloud, announces the launch of AllCloud Engage
  • New managed services framework for strategic AWS customers
  • Engage offered in two services
  • Essential tier includes ongoing AWS support, FinOps, Solutions Architect Advisory services, access to the proprietary AllCloud Solutions Factory and AWS training
  • Professional tier includes even more access to AllCloud’s AWS experts, who are available to guide and support customers’ in-house teams. With the Professional tier, customers receive the full provision of AWS managed services, including infrastructure and application health monitoring, security management, application delivery, management of their data and analytics platform, management of their backup and disaster recovery, patching and cost optimization

Paper faxes still dominate extended care

  • Research published by Consensus Cloud Solutions
  • 61% of post-acute care facilities still rely on paper fax machines to share PHI
  • “The biggest problem with a strong push to use HL7 FHIR standards is that many of the healthcare stakeholders, most specifically post-acute facilities, were not incentivized to use EHRs with the ability to digest information”
  • “They are on the receiving end of the burden because they do not get the information in electronic formats. So that leads to a lot of data entry and people standing at fax machines”

Fujitsu offers new solution

  • Launched the EdgeXperience Capture
  • A software-as-a-service, cloud-based document capture solution
  • Can push high quality images into any ECM solution with little to no integration required
  • Pricing not announced

HP launches Instant Ink Platinum plan

  • Monthly subscription for printer, service and ink
  • Provides automatic delivery of ink or toner, a printer, next day replacement
  • Starts at $5.99 per month
  • Choice of either OfficeJet Pro 9015e or HP 6055e models
  • Can cancel at any time
  • Can keep printer after 24 months for no additional charge
  • No upfront cost
  • Sample plans:
    • $29.99 per month includes:
      • Unlimited printing
      • HP Envy 6055e color inkjet desktop copy/print/scan device
    • $32.99 per month includes:
      • Unlimited printing
        • OfficeJet Pro 9015e desktop color inkjet print/copy/scan/fax device with
          document feeder

Hughes Recognized as a Challenger in Gartner® Magic Quadrant™ for Managed Network ...

  • Gartner names Hughes Network Systems, LLC (HUGHES) a Challenger in the 2021 Magic Quadrant for Managed Network Services
  • Report cites ongoing investments in automation as central to the company's service delivery, producing high rates of automated incident resolution and supporting a broad range of LAN and WAN services
  • Hughes also was recognized in the November 2021 Gartner Critical Capabilities for Managed Network Services report

FlashDrive Automates The Process Of Hosting Apps for Businesses in A Revolutionary Way

  • developers face numerous challenges while preparing the infrastructure before the deployment and scale it and keeping it up to date after the app is deployed
  • In both cases, io does it automatically and can scale from 10 visitor a day to millions of visitors just by adding more resources online

How Cybersecurity and Managed IT Services are Different

  • Hiring a managed IT company to support your company’s network, beware of hasty decisions
  • From Massnews.com
  • If you hire a technology services provider without cybersecurity expertise, your company might be at risk

Cybersecurity

  • Denis Dubnikov of Russia was arrested while vacationing in Mexico by Dutch authorities.
  • The U.S. federal government is now trying to extradite him so he can face charges of allegedly being a part of the Ryuk ransomware gang.
  • Costco Corp. notified an unknown number of customers that their credit/debit care may have been stolen as card skimmers were found at Chicago-area locations.
  • Old Pulaski Middle School of Virginia notified an unknown number of employees and students that their info was exposed after paper records were found discarded on property.
  • Microsoft published warning that US organizations should be prepared for an increase in hacking attacks from state-sponsored Iranian hackers.
  • Eskenazi Health of Indianapolis, IN notified 1,515,918 patients that their PHI is apparently now for sale on the Dark Web, after a ransomware attack.
  • California Pizza Kitchen, headquartered in La Playa, CA, notified an unknown number of employees and customers from their 250 locations that their info may have been exposed after data breach.
  • Delta Air Lines, headquartered in Atlanta, Georgia, notified an unknown number of travelers that their info may have been exposed during recent cyber attack.
  • NorthCare of Oklahoma notified 128,000 patients that their PHI was exposed after ransomware attack.
  • Recorded Future Cybersecurity is reporting that hackers are using Dark Web to teach others how to build botnets to launch cyberattacks.
  • Overlake OB/GYN of Seattle, WA notified an unknown number of patients that their PHI was exposed after ransomware attack
  • JEV Plastic Surgery & Medical Aesthetics of Owing Mills, Maryland notified 1,620 patients that their PHI was exposed after ransomware attack.
  • Mowery Clinic of Salina, KS notified an unknown number of patients that their PHI was exposed after cyberattack.
  • New York Psychotherapy and Counseling Center notified an unknown number of patients that their PHI was exposed after ransomware attack.
  • Surecare Specialty Pharmacy of El Paso, TX notified 8,412 patients that their PHI was exposed after ransomware attack.

IT, MSP & MSSP Industry Notes for November 8th 2021

Sponsored by

November 8th, 2021

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results

ISOutsource Redefining the Managed Services Model in Today’s IT Landscape

  • Adding Cybersecurity strategic consulting to existing managed IT services

Corsica Technologies Introduces Service Guarantee for Managed IT and Cybersecurity Clients

  • Corsica adding Technology Service guarantee for those enrolled in Corsica Secure
  • Corsica Secure combines managed IT & cybersecurity services
  • Includes following
    • vCIO
    • Ransomware infection
    • Business email compromise
    • Regulatory or compliance fine related to cybersecurity incident
    • Business income loss related to cybersecurity incident
    • Legal liability related to cybersecurity incident

Ntiva and Southfield Capital Announce the Strategic Acquisitions of NetLogicDC and Navakai

  • Ntiva completes acquisitions of NetLogicDC & Navakai
  • NetLogicDC, founded in 2005 expands Ntiva's footprint in the Washington DC metro area
  • Navakai, founded in 2001 xxpands Ntiva's geographical coverage into the Rocky Mountains

NetDocuents Acquires Document Automation Toolkit Afterpattern

Canon Solutions America Expands its Five Pillars of Security Portfolio with Managed ...

  • Announced expansion of its cybersecurity portfolio to include Managed Detection and Response as a Service (MDRaaS)
  • Provides 24/7/365 monitoring of potentially all systems, devices, and user activity
  • Canon Solutions America has created an MDRaaS calculator
  • MDRaaS solutions are provided by Agile Cybersecurity Solutions (ACS)
  • Over 40,000 endpoints globally protected by ACS today

Xperteks Expands Its Cloud Services with Intuit to Help Companies Migrate QuickBooks into ...

  • Partnered with Intuit to become a member of the QuickBooks Solutions Provider (QSP program)
  • As of 12/11/2021, QuickBooks 2021 single purchase licenses of QuickBooks Pro and Premier desktop software, which include purchase of additional users will no longer be available

Logically Announces Acquisition of Full-Service IT Managed Services Provider Halski Systems

  • Announced it has acquired Halski Systems
  • IT Managed Services provider based in Gainesville, Georgia
  • Services more than 5,300 managed endpoints
  • Logically’s fifth announced in the last nine months and its tenth since 2019

Innovation Networks Ranks Globally Among TOP 501 Managed Services Providers

  • Recognized as one of the TOP MSPs for the third year in a row
  • At 270 among the 501 MSPs in the world, #3 in British Columbia and #13 in Canada
  • Innovation Networks Inc, a Managed Services Provider located in Richmond, BC since 1996

Black Box Showcases Integration and Managed IT Services for Better-Connected, More

  • Will show its global IT solutions and integration services for airports @ ACI Conference

Lexmark launches IoT platform

  • Lexmark, a division of Ninestar of China, now offering the Optra IoT Platform
  • Claims the company has printers and MFPs placed in more than 200,000 locations worldwide
  • New solution includes an engineered IoT (Internet of Things) platform, as well as technology accelerators and consulting services
  • To manage more than just printers and MFPs, such as medical imaging, industrial mining, banking kiosks, and more
  • Predictive services, asset optimization, systemic innovation and as-a-service engagements
  • Sensor data feeding algorithms
  • Artificial intelligence and machine learning modules

Ricoh offers DocuWare promotion

  • DocuWare is a document manage/content management solution
  • Promo provides 3,000 free electronic signatures with new cloud-based subscription customers
  • Offer expires 12/31/2021
  • Provided by electronic signature provider, Validated ID

Tech Data brings HPE GreenLake partnership to Singapore

  • Expanded partnership with Hewlett Packard Enterprise (HPE) in Singapore and Hong Kong
  • Bid to grow the vendor’s GreenLake cloud services offering

The first fully managed MQTT 5.0 cloud service worldwide announces a cheaper payment method

  • Released the updated version of EMQ X Cloud provides fully managed cloud-native MQTT messaging service
  • EMQ X Cloud provides an MQTT messaging service with a one-stop operation and maintenance management
  • Previously, EMQ X Cloud adopted a pay-as-you-go payment method
  • EMQ (EMQ Technologies Co., Ltd.) is an open source IoT data infrastructure software provider

Supply chain issues

  • Report published by Marine Exchange of South California
  • On 10/21/21, there were 79 container ships waiting off the Long Beach and Los Angeles
    ports in Southern California
  • Carrying an estimated $26.2 billion in cargo
  • “many ships waiting offshore for more than 5 weeks”



Cybersecurity

Deloitte published results of survey:

  • 98% of C-suite executives have come across at least one cybersecurity event during last year
  • 86% have noticed uptick in attacks
  • 14% have no incident response plan
  • 40% of healthcare organizations have not yet implemented an incident response plan
  • 27% are most worried about actions of “well-meaning” employees who inadvertently allow hackers in
  • 41% have implemented solutions to monitor staff use of network

The federal Dept. of Health & Human Services reported HIPAA breaches for 9/2021:

  • 23.7% increase YoY in reported breaches
  • 1,253,258 patient records exposed
  • The North American Dental Group, headquartered in New Castle, PA, notified 170,000 patients that their PHI was exposed after email phishing attack.
  • Central Indiana Orthopedics notified an unknown number of patients that their PHI was exposed after ransomware attack.
  • The Educators Mutual Insurance Association (EMI Health), headquartered in Murray, Utah, notified an unknown number of patients that their PHI was stolen by a hacker.
  • The University of North Carolina Hospital System, headquartered in Chapel Hill, North Carolina, notified 719 patients that their PHI was exposed after being illegally accessed by an employee.
  • Tech Etch, headquartered in Plymouth, Massachusetts, notified an unknown number of customers that their info was exposed after ransomware attack.
  • TriValley Primary Care of Pennsylvania notified an unknown number of patients that their PHI was exposed after ransomware attack.
  • Wiggin and Dana Law Firm of Westport, Connecticut notified an unknown number of clients that their info may have been exposed after ransomware attack.
  • McAllen Surgical Specialty Center of Texas notified an unknown number of patients that their PHI was exposed after ransomware attack.
  • Corry School District of Pennsylvania notified an unknown number of students that their info was exposed after ransomware attack.
  • University of Mississippi Medical Center notified an unknown number of patients that their PHI was illegally accessed by 3 former employees. Stamford Hospital and Stamford Health Medical Group of Connecticut notified an unknown number of patients that their PHI may have been exposed during a “network connectivity issue”
  • Deep6 AI, headquartered in Pasadena, CA, notified “millions’ of patients that their PHI may have been exposed after it was inadvertently placed in a publicly accessible online database.
  • Michael’s, a nationwide retailer headquartered in Texas, announced that Jose Tito Salazar of Riverside, CA was sentenced to 51 months in prison stealing customer credit card info.
  • Ohio State University of Columbus, OH notified 400 students that their PHI was exposed during an “email gaffe”
  • Centinela Valley Union High School District of California notified an unknown number of students that their info was exposed after ransomware attack.
  • Wyatt Travnichek of Kansas was arrested and admitted in court that he illegally accessed and tampered with the network of Post Rock Rural Water District.
  • Alejandro Benitez was arrested after allegedly hacking into Chico State University and illegally accessing student info.
  • Patrick Driscoll was arrested by Salt Lake City police in Utah after allegedly illegally accessing confidential police files.
  • Westmoreland County Children’s Bureau of Pennsylvania announced that former employee, Rebecca D. Walker, was arrested for allegedly illegally accessing PHI of patients.
  • The National Rifle Association notified an unknown number of members that their info may have been exposed after ransomware attack.
  • The City of Titusville, Florida notified an unknown number of citizens that that their info was exposed after ransomware attack.
  • Janesville School District of Wisconsin notified an unknown number of students that their info was exposed after ransomware attack.
  • Seneca Family of Agencies in northern California notified an unknown number of patients that that PHI was exposed after ransomware attack.
  • Washington County School District of Vermont notified an unknown number of students that their info was exposed after ransomware attack.
  • Team Alvarez Insurance of Santa Ana, CA notified an unknown number of Blue Shield Insurance of California members that their PHI was exposed after ransomware attack. Coughlin & Cerhart Law Firm in New York City, New York notified an unknown number of clients that their info was exposed after ransomware attack.
  • Samaritan Daytop Village of New York has notified an unknown number of patients that their PHI was exposed after cybersecurity incident.
  • The Foundation for Medical Care of Merced County of California notified an unknown number of members of Merced County School District that their PHI was exposed after a burglary occurred and thieves took a back-up drive that contained scanned images of PHI documents.

IT, MSP & MSSP Industry Notes for November 1st 2021

Sponsored by

November 1st, 2021

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results

Kinetic Business Introduces Managed Network Security

  • Kinetic Business announced the availability of Managed Network Security
  • Service is offered as an on-premises or cloud-based firewall service
  • Kinetic by Windstream is a business unit of Windstream
  • Kinetic provides premium broadband, entertainment and security services

Verizon Business expands global managed services with Fortinet Secure SD WAN

  • Announced expansion of its global SD WAN offering w/ addition of Verizon Software Defined Secure Branch with Fortinet Secure SD WAN
  • According to the Verizon Business 2021 Data Breach Investigations Report
    • analyzes 29,207 quality incidents
    • 5,258 were confirmed breaches
    • phishing attacks increased by 11 percent
    • attacks using ransomware rose by 6 percent
    • 85 percent of breaches involved a human element
    • over 80 percent of breaches were discovered by external parties

LTI Becomes Microsoft Azure Expert Managed Services Provider

  • Larsen & Toubro Infotech Ltd. becomes a Microsoft Azure Expert Managed Services Provider
  • Recognition signifies LTI's expertise in Azure capabilities
  • Managed Services Provider (MSP) program is a global initiative launched by Microsoft
  • LTI is a global technology consulting and digital solutions Company helping more than 460 clients

Ricoh launches EHR integration

  • Launched “Smart Integration” into DrChrono EHR (electronic health records system)
  • Allows scanning from Ricoh MFP directly into DrChrono patient record
  • Pricing not announced

Microsoft to fix printing problems

  • Said in “late October” it will fix issues with new Windows 11 operating system including:
  • Prompt for administration credentials might pop up when print server and client are in different time zones
  • Installation of printer drivers failing on print servers accessed through HTTP
  • Printer properties defined on servers being ignored by clients

China’s invasion: US brands under Chinese control Lexmark

  • In 2016, Lexmark International agreed to sell to investors, including China-based Apex Technology, for $3.6 billion
  • Recent months, Lexmark announced it would help U.S. and European businesses produce devices that can be remotely monitored via loT
  • In 2019, the U.S. Department of Defense Inspector General (DODIG) criticized the Army and Air Force for the purchase of printers from Lexmark
  • China-based company was accused of having connections to the Chinese military and the country’s nuclear and cyber espionage programs, ZD Net reported

County Balks at IT Proposal

  • Boozel said the commissioners must trust staff recommendations. The current Xerox contact costs the county $196,456 and Toshiba's proposal totaled ..more here

Telappliant, today announces the acquisition of Connexions Group a leading Carlisle-based MSP

  • Acquisition of Connexions increases the Group’s capability within the SME space
  • Extending its headcount to over 100 employees
  • Connexions Group provides Managed IT & Telecommunication Systems, Network Services & Broadband, Networking & Cabling Infrastructures including Electrical Installations, Lighting, Testing and Certification, Managed Wireless On & Off Site Networking, CCTV, Security and Building Access Systems, Audio Visual, Public Address

Align recognised as Best Cybersecurity Provider in Hedgeweek US Awards

  • Voted as “Best Cybersecurity Provider” in the Hedgeweek US Awards 2021
  • Based on an online peer-review survey in which investors, hedge fund managers and service providers are invited to nominate a “best-in-class”

Valeo Networks Receives Private Debt Investment from Siebert Williams Shank & Co

  • Valeo Networks, receives significant private debt investment from Clear Vision Impact Fund
  • Clear Vision Impact Fund, a New York-based investment initiative sponsored by an affiliate of Siebert Williams Shank & Co., LLC
  • Funding will expand Valeo Networks' national reach and growth through strategic mergers and acquisitions (M&A)

InfoNetworks today announced a new and unique service called "Unified Technology Solution."

  • "Unified Technology Solution." Promoted as the answer to fill an existing void in the marketplace
  • Offers businesses managed IT services, complete network security, voice and telephony services, and connectivity via a complete package from a single provider

HP launches collaboration solutions

  • Launched “HP Presence” portfolio
  • Consisting of conferencing and collaboration solutions
  • “Meeting Space Solutions” is suite of bundled options with hardware and services for meeting spaces with user interaction and real-time analytics and cybersecurity
  • Arrived packaged in same box with step by step setup application
  • Intelligent room controls and Bang & Olufsen audio video bars
  • Satellite microphones and 4K camera
  • Room Assist feature to report missing chairs, dry markers, temp, etc.
  • Pricing not announced

Ricoh offers new version of solutions

  • Launched version 2.0 of its Ricoh Smart Integration (RSI) platform
  • Includes proprietary OCR (optical character recognition) technology
    • Automatically extracts data from scanned documents
    • Routes jobs to right plan in system, including automated naming
      convention, folder production and field population
  • Available in scalable, modular subscription model
  • Does not require embedded client
  • Browser integration with MFP’s scanning and printing functions
  • Device based license
  • Launches version 2.0 of “Current Technology”
  • Allow users to embed the most current security technologies
  • Enhanced fax and scanning features
  • Access to subscription based applications
  • Support for TLS 1.3 security standard
  • Support NTLM authentication
  • Updated error message terminology for fax reports
    • PDF format of fax transmission result email notification function
    • Improved address searchability when using LDAP server for scanning/fax
    • Available for entire Ricoh “IM” series of MFPs

Pulse Technology named to MSSP Alert's Top 250 MSSPs list for 2021

  • Has been named to the Top 250 MSSPs list for 2021, published by After Nines Inc
  • List and research identifies and honors the top MSSPs, managed detection and response (MDR) and Security Operations Center as a Service (SOCaaS) providers worldwide
  • Pulse Technology a technology company serving the IT, Managed Print Services and other needs of businesses throughout the Midwest

Lead for Break/Fix IT Services

Fraser Advanced Information Systems acquires managed services company

  • Fraser Advanced Information Systems announced acquisition of Warrington, Bucks County-based Aaxios Technologies
  • Aquisition of Aaxios Technologies strengthens our market position across the Delaware Valley as an expanding IT solutions provider to the small, mid-size and major account business community

Trustwave Sells PCI Compliance Business To Sysnet For $80M

  • Trustwave sold its legacy payment card industry compliance business to Sysnet Global Solutions for $80 million to double down on managed detection and response (MDR)
  • Chicago-based cybersecurity company said divesting its longstanding SecureTrust and FLEX divisions will allow Trustwave to focus more on the high-growth managed security services (MSS) portfolio


Cybersecurity

  • UF Health Central Florida of Leesburg, FL was sued by patients for negligence regarding a ransomware attack that exposed PHI or 700,000 patients
  • The U.S. Department of Treasury reports that it has identified 177 cryptocurrency wallets associated and used by the top 10 ransomware gangs
    • $5.2 billion in potential ransom payments transacted
    • Average ransomware payment of $102,273
  • The top ransomware operator, REvil of Russia, was shut down
    • Unknown entity hijacked the payment portal
  • The U.S. Treasury Department is reporting a 30% increase in ransomware attacks on the finance vertical
  • Phoenix Children’s Hospital in Arizona notified 368 employees that their PHI was inadvertently disclosed in an email error
  • Kemper Insurance, headquartered in Chicago, IL, plans on settling a lawsuit for $17.6 million regarding past data breaches that exposed info of 6.1 million customers
  • Apollo Career Center of Ohio notified an unknown number of students that their info was exposed after ransomware attack
  • McAfee Security announced it found security vulnerability in Netop Vision Prop Education Software, that is used by 3 million teachers in 9,000 school systems in the U.S., that exposes info on students
  • Public School and Education Employee Retirement Systems of Missouri notified 349,246 employees that their info was exposed during data leak
  • Ferrara Candy Corp. of Illinois notified an unknown number of customers that their info was exposed during recent ransomware attack.
  • Stephen Defiore of Florida was sentenced to 3 months probation, $77,417.50 fine after pleading guilty to receiving $2325 in bribes for altering security features of smartphones.
  • GetApp’s 2021 Data Security Report states that ransomware attacks are up 25% year over year.
    • 33% of organizations have no incident response plan
    • 23% have no process in place to report cyberattack
    • Users clicking phishing links up 14%
  • Lewisville Independent School District of Denton, Texas reports that it is hit with 16 million malicious email threat messages so far in 2021
  • The U.S government listed the top types of ransomware hitting healthcare vertical:
    • Hive
    • Vice Society
    • Conti
    • REvil/Sodinokibi
    • Pysa
    • Grove
    • Ryuk
    • CL0P
  • The Fin7 ransomware gang is now recruiting employees under the name Bastion Secure
    • Trying to trick workers into thinking they are applying to a legitimate firm that sells cybersecurity solutions
  • SkyWest Airlines, headquartered in Utah, cancelled 1200 flights in 2 days due to a “5 hourn system outage” that may have been caused by cybersecurity incident
  • University Hospital of Newark, New Jersey notified 9,329 patients that their PHI was exposed after info was illegally accessed by a former employee
  • Accenture Corp. reported that it was hit by LockBit ransomware, and refused to pay the $50 million ransom demand, and may impact info of 2,000 customers
  • Justin Sean Johnson was sentenced to 7 years in prison for hacking into University of Pittsburgh Medical Center and stealing PHI of 65,000 people
  • PracticeMax Software of Scottsdale, AZ, notified two of its customers, Anthem Insurance and Humana Insurance, that some of their customers may have had their PHI exposed after the software company was hit by ransomware attack
  • UMass Memorial Health of Worcester, Mass, notified 3,099 patients that their PHI was exposed after email phishing attack

IT, MSP & MSSP Industry Notes for October 24th 2021

Sponsored by

October 24th, 2021

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

CGI Acquires Cognicase Management Consulting

  • Canadian IT (CGI) company acquires Cognicase Consulting
  • Cognicase offers technology and management consulting services
  • CGI stated the acquisition will strengthen their space in Spain
  • Acquisition price was not disclosed

DigiPlex Hires Industry Veteran to Manage Next Phase of Growth at Stockholm Data Center

  • DigiPlex higher Tommy Wahledow for new operations manager
  • Operations Managers at DigiPlex sites play a crucial role in ensuring that all customers are onboarded and supported with the highest levels of services 24/7

Expedient Continues Expansion with Addition of New Milwaukee Data Center

  • Announced the opening of a new data center in the City of Franklin, Wisconsin, located in Milwaukee County
  • Facility can house more than 8,000 physical servers
  • Facility equipped with 1.2-megawatts of critical power serving the data center
  • Facility designed to meet or exceed the criteria of a Tier 3 data center as defined by the Uptime Institute's Data Center Classification System

Digital Agent Launches Channel Partner Program for IT, Cybersecurity, and Telecommunications Services

  • Digital Agent launches their channel partner program
  • Digital Agent has partnered with a few selected master agents
  • Digital Agent is an in-house provider for managed IT, cybersecurity, phone and internet

Laserfiche Named as a Visionary in 2021 Gartner® Magic Quadrant™ for Content Services Platforms

  • Laserfiche was evaluated as one of 18 vendors in the market
  • Laserfiche product suite — including e-forms, document management, workflow rules management, content collaboration, dashboard analytics, records management and robotic process automation (RPA)
  • Laserfiche is the leading SaaS provider of intelligent content management and business process automation.

Microsoft Claims Universal Print Compatible with Zero-Trust Network Security

  • Microsoft claimed this week that its Universal Print service is part of its "zero-trust" vision for networks
  • The claim is that Azure Active Directory is used to validate printers managed under the Universal Print service

OpenText Named a Leader in IDC MarketScape for Multi-Enterprise Supply Chain Commerce Network for Second Consecutive Report

  • Announced it has been named a Leader in the IDC MarketScape: Worldwide Multi-Enterprise Supply Chain Commerce Network (MESCCN) 2021 Vendor Assessment for the second time
  • IDC MarketScape for MESCCN report evaluates multi-enterprise supply chain vendors success based on capability and business strategy
  • Report specifically notes the following about OpenText:
    • Largest connected community with global scale and reach
    • Integration depth and breadth
    • Over 200 API connectors for integration
    • Strategic partnership with SAP
    • Breadth of trading partner enablers
    • Self-service capabilities
    • Unique OpenText Identity and Access Management

Governor Northam Announces IT Consulting Firm to Expand Headquarters in Fairfax County

  • Northam today announced that Intact Technology, a software consulting and managed services firm, will invest at least $700,000
  • Intact Technology located in Fairfax County, Va
  • Will create 40 new jobs

Toronto ON 24/7 IT Support/System Maintenance – Small Business Services Updated

  • VBS IT Services’ recently updated their managed IT service solutions

One Leaked Password

  • Colonial Pipeline operates the largest gas pipeline system in the United States
  • The attack vector was a single leaked password to an active VPN account that was no longer in use
  • Following the ransomware attack, Colonial Pipeline took its systems offline to contain the threat

Hacking tool linked with Russian crime ring used in Sinclair ransomware attack, analysts say

  • The code also overlaps with previous hacking tools attributed to the Russian group, according to some analysts who have studied it
  • Evil Corp, is believed to be primarily motivated by money, and known for flaunting its ill-gotten wealth

Xerox to relabel Lexmark A4 units

  • Launched the C235, a color laser A4 desktop MFP and the C230, a desktop color laser print only device
  • (since its technology agreement with Fujifilm expired in 3/2021, Xerox is free to source from other vendors)
  • Both models are 24ppm top speed
  • MSRPs of $489.99 for MFP and $329.99 for printer
  • My first thought is Xerox now bringing Ninestar (Ninestar owns Lexmark) devices to their clients. Would have the chat with my client about who Ninestar is and their relationship with China government

ABBYY launches new solution offerings

  • ABBYY is OCR, document processing solution provider, founded by David Yang in Russia
  • Now offering Vantage, which delivers document skills for RPA (robotic process
    automation), automation systems, chatbots and mobile solutions
  • Also offering Marketplace, which offers skills, connectors and assets

Sec expert warns against believing chatter around REvil disappearance

  • Seasoned ransomware threat researcher has warned against taking any of the chatter around the disappearance of the Windows REvil ransomware group for a second time seriously
  • "Everybody knows the forums are monitored, and that includes the crims. The information they post is likely to be complete bollocks intended to mislead anybody who may be trying to work out what they’re actually up to. Law enforcement, for example."

Acronis Cyber Readiness Report 2021 shows false sense of security, record-high attacks, critical security gaps and more

  • annual cybersecurity report from Acronis has arrived
  • With the ongoing COVID-19 pandemic continuing to cripple businesses worldwide, with previous Acronis research showing more than 80% of global companies admitted they were not prepared to switch to remote work
  • Ahead of next week’s Acronis #CyberFit Summit World Tour 2021 kicking off in Miami, Florida on October 25-27 with a hybrid event, the launch of the detailed, 20-page Cyber Readiness Report 2021 has a range of alarming findings that need immediate action to solve

Connect IT Global 2021 is Back in Person and Bigger Than Ever

  • Kaseya “Connect IT Global” which is taking place from October 19-22 at the MGM Grand in Las Vegas
  • Kaseya announces innovative enhancements, including several within its state-of-the-art professional services automation (PSA) solution BMS, that strengthen its comprehensive IT Complete suite of integrated tools for the multi-function IT professional
  • Key Product Enhancements:
  • Security Checklist Templates in IT Glue
  • RapidFire Tools VulScan Portable Vulnerability Scanner (PVS)
  • Enhanced Graphus capabilities for MSPs
  • Repair Lookup Relationships in Spanning Backup for Salesforce
  • Azure Infrastructure Discovery and Reports in RapidFire Tools Network Detective Pro™

DocuWare offers partners free e-signature packages for new cloud customers

  • Now offering version 7.5 of its document management solution
  • New integrations with 3rd party applications
  • Email, team portals, CRMs, ERPs and HR systems
  • New user interface languages
  • Desktop App allows index data from selected documents exported in CSV format
  • Webhooks send file cabinet notifications automatically when documents are newly stored
  • 3rd party apps can respond by synchronizing the data set and triggering workflowRelevant content in PDFs attached to email are scanned and transferred without manual intervention to corresponding index fields
  • Filing and editing table fields allow tables to be filled more quickly
  • Supports 3 additional LDAP attributes; common name, display name and name

Cybersecurity

  • ReproSource of Massachusetts notified 350,000 patients that their PHI was exposed after ransomware attack.
  • Jonathan Toebbe, a US Navy nuclear engineer, was arrested for allegedly attempting to sell top secret nuclear submarine designs to a foreign intelligence agency for $100,000 in bitcoin.
  • Independent Health of Williamsville, New York notified 541 patients that their PHI was exposed after it was inadvertently emailed to “business partners”
  • Mandiant Security published warning for healthcare industry in the U.S. of a new Russian hacking group, named “FIN12” that is targeting the vertical with the Ryuk ransomware to steal PHI and collect ransom payments.
  • Columbus Regional Health of Indiana notified its patients that its network is being hit with “a record number of attempts” by ransomware attacks.
  • United Health Centers, headquartered in Fresno, California, notified an unknown number of patients that their PHI was exposed during recent Vice Society ransomware attack.
  • Oregon Eye Specialists of Portland, OR notified an unknown number of patients that their PHI was exposed after email phishing attack.
  • - OptumCare, headquartered in Edina, Minnesota, had its New Mexico operation hit by a lawsuit, accusing the firm of allowing two former employees to steal PHI from 24,000 patients
    and sell to a competitor.
  • Premier Patient Healthcare of Carrollton, Texas notified 38,000 patients that their PHI was exposed after it was illegally accessed by a former employee.
  • Diamond Institute for Infertility of Millburn, New Jersey, announced it will pay $495,000 to settle lawsuit that claim negligence allowed the PHI of 14,663 patients to be stolen by
    hackers.
  • Olympus Corp. announced that its operations in the Americas were impacted by a ransomware attack.
  • Adobe Corp. stated it has patched 10 new security vulnerabilities discovered in its Acrobat and Reader software applications.
  • Exacq Technologies announced that some of its video surveillance systems have been discovered to have critical security vulnerabilities.
  • Sophos Corp. published report claiming hacking group stole millions of dollars from users of Tinder, Bumble, Grindr and Facebook dating apps
  • Harvard-Westlake High School of Los Angeles, CA notified an unknown number of students that their info was exposed after ransomware attack.
  • Lion Street Financial of Texas notified an unknown number of customers that their info was exposed after ransomware attack.
  • The University of Alabama notified an unknown number of employees that their info was exposed after a laptop computer was stolen.
  • Align Technology of San Jose, CA notified an unknown number of dental patients that their PHI was exposed after ransomware attack.
  • HP Inc. published new cybersecurity research report:
    • 12% of email malware bypassed at least one gateway scanner
    • 89% of malware was delivered via email
    • 23% of malware was in MS Word documents
    • 17% of malware was in MS Excel documents
  • Twitch, a division of Amazon, notified an unknown number of users of its live streaming service that their info may have been exposed due to cybersecurity breach.
  • The Missouri Department of Elementary and Secondary Education notified an unknown number of employees that their info was exposed during recent cybersecurity event.
  • American Osteopathic Association, headquartered in Chicago, IL, notified 28,000 members that their info was exposed after hacking incident.
  • American College of Emergency Physicians, headquartered in Irving, TX, notified 28,000 members that their info was exposed after hacking incident.
  • Broadcom Software published report warning of a new form of ransomware named “Yanluowang”, that may have been developed in China.


IT, MSP & MSSP Industry Notes for September 29th

Sponsored by

September 29th, 2021

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

Exela Technologies Expands Electronic Signature Platform, DrySign, to the UK - Yahoo Finance

  • announced the launch of its electronic signature solution, DrySign®
  • DrySign enables users to cost effectively sign documents from almost anywhere, requiring only an internet-enabled device
  • DrySign is compliant with UK eIDAS Regulations

Corsica Technologies Named to MSSP Alert's Top 250 MSSPs List for 2021

  • MSSP Alert, published by After Nines Inc., has named Corsica Technologies, one of the top managed IT and cybersecurity providers in the country
  • The list and research identify and honor the top MSSPs, managed detection and response (MDR) and Security Operations Center as a Service (SOCaaS) providers worldwide
  • Rankings are based on MSSP Alert's 2021 readership survey combined with the digital media site's global editorial coverage of managed security services providers

Pythian Expands FinOps Managed Services to Customers with

  • Announced that the company’s cloud cost management and optimization services, known as FinOps, are now available for Google Cloud, AWS and Microsoft Azure cloud and multi-cloud deployments
  • According to Flexera's 2021 State of the Cloud Report, 92 percent of enterprises have a multi-cloud strategy and use an average of 2.6 public clouds

Crayon Group reaches investment agreement with UK cloud managed services provider ...

  • Announced it has reached an investment agreement with Cloud Direct, a UK-based cloud managed services provider
  • Under the agreement, Crayon has made a GBP 3 million investment for a minority ownership in Cloud Direct and it establishes a commercial partnership
  • Also will have the option later to further invest in a majority ownership
  • Cloud Direct is one of the leading Microsoft partners in the UK and has annual revenues of GBP 20 million
  • Companies have agreed to not disclose any further details on the transaction at this stage

CloudMile has achieved Managed Services Provider (MSP) status with Google Cloud in Singapore

  • CloudMile is now able to offer its clients access to additional services as a Google Cloud Managed Service Provider
  • Now include 24/7 monitoring, multi-account management, system performance tuning and monthly reporting
  • CloudMile is a provider of cloud and AI application development and managed IT services for businesses in Singapore

DocuWare solution automates team's business processes to drive back-office efficiencies that fuel on-field success

  • announced it is expanding its decade-long partnership with the Philadelphia Eagles to digitize the team's information management processes using DocuWare
  • DocuWare also helps ensure documents are secured to protect data and stay compliant, which is particularly important to the Eagles, who need to keep employee and financial records secured

PandaDoc, the e-document startup, now valued at $1B as it closes a big Series C | TechCrunch

  • PandaDoc, which lets users create, share and sign official documents online, has closed a Series C that the company confirms values it at $1 billion
  • PandaDoc is not making public the full amount of funding in this round
  • Reported on Techcrunch

Laserfiche Announces Launch of Cloud Document Management and Process Automation ...

  • Announced the availability of Laserfiche Cloud in the Europe, Middle East and Africa (EMEA) region
  • prebuilt solution templates and customisable e-forms and processes support digital resiliency and agility

HP Inc. announced HP Managed Print Flex, a new cloud-first Managed Print Service (MPS) subscription plan

  • HP Inc. announced HP Managed Print Flex, a new cloud-first Managed Print Service (MPS) subscription plan
  • HP Smart Pricing Plan automatically adjusts month-by-month to ensure lowest cost option
  • Low touch, recurring revenue opportunity for channel partners
  • Maximize productivity with a secure and scalable solution for home and office

HP Simplifies Managed Print Services with New Cloud-Based

  • HP Inc. announced HP Managed Print Flex
  • New cloud-first Managed Print Service (MPS) subscription plan that helps businesses optimize costs by simplifying management, improving productivity and delivering flexibility to scale or customize as business needs change
  • Moving to the cloud, customers and partners can select the printers that best suit their needs and quickly and effectively equip workers in the office or at home with the print technology they need to be productive Subscription offers
    • Supplies auto replenishment proactively schedules supplies delivery before you run out
    • Break fix services with 2-hour call back and next business day onsite support if not resolved remotely1
    • Short-term 1 year commitment with automatic renewal2
    • HP Roam3 so workers can print securely from virtually anywhere
    • All printers consolidated in an analytics dashboard and billed under single contract
    • A page is a page; plans do not differentiate between mono and color4
    • The Wolf Security pack5 ensures endpoints are configured with the right security settings
  • Datto Networking WiFi-6 APs: Delivering MSPs Efficiency, Security, and Expanded Coverage By David Weiss

    • WiFi-6 Access Points (APs) have arrived for Datto partners
    • Complex operations that were previously nearly impossible with WiFi-5 are now easily workable when you deploy Datto’s new AP840 & AP840E
    • WiFi-6 APs are made specifically for MSPs and their clients
      • Increased Efficiency
      • Security
      • Expanded Coverage and Range

    Buchanan Technologies Acquires Cybernoor to Expand Managed - GlobeNewswire

    • BuchananTechnologies, a managed IT services provider, has announced the acquisition of Cybernoor,
    • Cyberoor is an expert in Oracle application performance management solutions
    • “This partnership allows us to expand our services to better meet the needs of today’s modern organizations, including many of Buchanan’s enterprise customers who are already leveraging the Oracle platform,” said James Buchanan, Founder and CEO of Buchanan Technologies

    Comport Receives Cohesity's Americas Rising Star Partner of the Year Award

    • Comport announced that it has received the FY21 "Americas Rising Star Partner of the Year" award from Cohesity
    • Rising Star Partner of the Year is awarded to the partner who has demonstrated exceptional success servicing new customer opportunities
    • IT Solutions Company since 1982, Comport is uniquely positioned as both a solutions and services provider to modernize and simplify IT from the mobile edge to the data centers to the cloud

    Open Source Services Market worth $50.0 billion by 2026

    • Global Open Source Services Market size is expected to grow at a Compound Annual Growth Rate (CAGR) of 18.2% during the forecast period
    • To reach USD 50.0 billion by 2026 from USD 21.7 billion in 2021

    Microsoft still not fixed PrintNightmare?

    • Released yet another patch to fix a remote code executive vulnerability, but according to report in Bleeping Computer magazine, the patch may break network printing altogether
    • The vulnerability allows hackers to execute malicious code on PCs
    • Most likely Microsoft will be issuing yet another patch to repair issues with its Windows Print Spooler
  • HP admits another security vulnerability

    • Millions of HP OMEN gaming laptop computers, OMEN desktop PCs, HP
    • Pavilion laptop computers and several HP Envy models, were found to have a flaw that would allow a “Escalation of Privilege and Denial of Service” attack by a hackers
    • Could allow a hacker to create a profile with administrator rights to access data
    • Computer could also be used in a massive botnet
    • HP release an update to fix the problem that users must download

CyberSecurity

  • Central Texas Medical Specialists, aka Austin Cancer Centers, notified an unknown number of patients that their PHI was exposed after ransomware attack
  • The Alaska Department of Health & Social Services notified an unknown number of patients that their PHI was exposed after ransomware attack
  • Simon Eye, headquartered in Wilmington, Delaware, notified an unknown number of patients that their PHI was exposed after email phishing attack
  • The City of Mount Vernon in New York notified an unknown number of residents that their info may have been exposed after ransomware attack
  • Sierra Johnson of Tempe, Arizona was arrested after allegedly stealing PHI was working for a rehabilitation facility to use stolen identities to acquire expensive vehicles and lease apartments
  • The Mankato Clinic of Minnesota notified 535 patients that their PHI was exposed after employee was caught emailing it to an external email account
  • The federal Office for Civil Rights in DHS reports that breaches in August, 2021 resulted in exposure of PHI for over 5 million patients in the U.S
  • Gastroenterology Consultants in Houston, Texas notified 161,000 patients that their PHI was exposed after ransomware attack
  • Walgreen’s notified an unknown number of patients who used its COVID-19 test registration system, that their PHI may have been exposed after it was inadvertently made accessible on public website
  • St. Joseph’s/Candler Health System of Savannah, Georgia was hit by a lawsuit filed by patients affected by a recent ransomware attack involving 1.4 million patients
  • Ivanov Tolpintsev was extradited from Ukraine to face charges after he allegedly made $80,000 stealing and reselling the stolen info on the Dark Web
  • 3 Americans avoid prison even though they hacked into computers for a foreign country?
    • The U.S. Department of Justice announced it has fined Marc Baier, Ryan Adams and Daniel Gericke a total of $1,685,000
    • Were caught hacking into computers and phones for the benefit of the United Arab Emirates government
  • Directions For Living, headquartered in Clearwater, FL, notified 19,494 patients that their PHI was exposed after ransomware attack
  • Texoma Community Center of Texas notified 24,030 patients that their PHI was exposed after email phishing attack.
  • The North East Independent School District of San Antonio, TX notified an unknown number of students that their info was exposed after ransomware attack
  • Indian Creek Foundation of Souderton, PA notified an unknown number of patients that that their PHI was exposed after ransomware attack
  • The City of Yonkers of New York notified an unknown number of residents that their info may have been exposed after ransomware attack
  • Missouri Delta Medical Center of Sikeston notified an unknown number of patients that their PHI was exposed after ransomware attack
  • Dorchester County of South Carolina notified an unknown number of residents that their info was exposed after ransomware attack
  • HBP Financial Services Group of Woodbridge, CT and Pathology Consultants of New London notified an unknown number of patients that their PHI was exposed after email phishing attack
  • The notorious Russian hacking group, REvil, which claimed to have shut down, apparently has restarted its ransomware attacks according to Emsisoft Security
  • Dr. Douglas Burka, while working at Vanderbilt University Medical Center of Nashville, TN, was caught illegally accessing the PHI of his ex-wife and was hit by lawsuit
  • Denton County of Texas notified 346,000 residents that their PHI was exposed after it inadvertently put their COVID-19 info on a publicly accessible website
  • The Wedge Recovery Centers of Pennsylvania notified 29,000 patients that their PHI was exposed after ransomware attack.
  • LifeLong Medical Care of California notified an unknown number of patients that their PHI was exposed after ransomware attack
  • GetHealth, headquartered in New York City, may be notifying up to 61 million people that use fitness tracker apps after a breach

IT, MSP & MSSP Industry Notes

Sponsored by

August 22nd, 2021

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

TPx Offers Free Ransomware Evaluation to Small Businesses Nationwide

  • launched a free ransomware evaluation for businesses nationwide
  • FBI reporting a 300% increase in cybercrimes since the pandemic began
  • According to recent research, 43% of online attacks target small businesses, and a mere 14% of those businesses are prepared to defend themselves.

TierPoint Announces Plan to Build New St. Louis Area Data Center

  • announced plans to build a new, 23,000 square foot, Tier III data center in the Westport area of St. Louis County, Missouri
  • Backed by an approximately $20 million commitment
  • TierPoint (com) is a provider of secure, connected data center and cloud solutions

Frontline Managed Services Continues Strategic Expansion with Acquisition of Legal IT

  • announces the acquisition of LOGICFORCE, a legal IT consulting service
  • Through this acquisition, Frontline Managed Services adds 50 professionals to its IT Managed Services staff

Core BTS Recognized as Microsoft Azure Expert Managed Service Provider

  • announced it has been recognized as a Microsoft Azure Expert Managed Service Provider
  • Microsoft requires partner organizations to prove their capabilities in developing and supporting mission-critical apps, migrating datacenter footprints, and monitoring and managing hybrid environments via an intensive third-party audit that ensures Azure expertise
  • Core BTS is a technology consulting firm and managed service provider

High Street Capital Acquires Controlling Share in NeoSystems

  • NeoSystems announced today that it is being acquired by High Street Capital, a Chicago-based private equity firm
  • Financial terms of the deal were not disclosed
  • Company will continue to be led by NeoSystems CEO and Co-Founder, Michael Tinsley
  • NeoSystems, based in Tysons Corner, Virginia, is a full service strategic outsourcer, IT systems integrator and managed service provider

DocuWare solution automates team's business processes to drive back-office efficiencies that fuel on-field success

  • announced it is expanding its decade-long partnership with the Philadelphia Eagles to digitize the team's information management processes using DocuWare
  • DocuWare also helps ensure documents are secured to protect data and stay compliant, which is particularly important to the Eagles, who need to keep employee and financial records secured

Apogee Names Higher Education and Managed IT Services Veteran Scott Drossos as Chief ...

  • Apogee today announced the appointment of Scott Drossos as Chief Executive Officer (CEO) in a leadership transition aimed at taking the company to the next level of innovation and growth
  • Apogee is the only managed technology services provider with a sole focus on higher education
  • After two decades as CEO, Apogee Founder Charles “Chuck” Brady will transition to Chairman.

Computer chip shortage in the news

  • General Motors announced on 9/2/2021 that it is shutting down most of its North American manufacturing plants for a few weeks
  • “being driven by the continued parts shortages caused by semiconductor supply constraints from international markets..” stated Dan Flores of FM

Backorders caused by ship bottleneck

  • Kyodo News reports that there are now 44 large container ships stuck off the coast of California
  • The record amount of ships stuck is worsening shipping delays and costs
  • The backup is caused by labor shortage, COVID-19 related disruptions, and holiday buying surges
  • Port of Los Angeles now has average wait time of 7.6 days to unload ships
  • Transit times from Shanghai, China to Chicago, IL has more than doubled from 35 days to 73 days
  • Shipping container freight rates increased 351% to $9,817.72 per square foot
  • The world’s biggest port in terms of cargo tonnage, Ningbo-Zhoushan Port of China, locked down on 8/11/2021 due to COVID-19 outbreak, and reopened on 8/25/2021
  • Average container prices in China ports increased 180% to $15,336.00 per
    square foot
  • China produces 96% of the world’s dry cargo containers
  • The China International Marine Containers Group (CIMC) reported a 1739% in
    net profit to $678 million

Lead for IT Services

Steele Raymond Adopting Document and Email Management in the Cloud as Part of ...

  • Steele Raymond, has selected Ascertus Limited to help the firm adopt best practice document and email management
  • iManage Work will be the central hub and “go to” application for all client matters as well as internal firm-related information
  • Ascertus provides information and document lifecycle management consultancy, software solutions and IT support services to law firms, corporate legal departments and other professional services organisations around the world

Minimize Cybersecurity Risk and Relieve Overstretched Security Teams with Trend Micro ...

  • announced the launch of Trend Micro Service One, consolidating its managed services to optimize enterprise threat management
  • Contract new services bundles, which can include premium support, an early warning service, Managed XDR and incident response, help customers prevent, detect and respond to cyber threats

Protera Announces Michael BeDell as Chief Executive Officer - Yahoo Finance

  • announced today that its board of directors has appointed technology industry leader Michael (Mike) BeDell as its new chief executive
  • Former CEO of NTT Managed Services, North America and Secure-24 appointed to lead Protera as CEO
  • Protera is a global SAP® partner certified in Hosting, Cloud, Application Management, Global Outsourcing, and SAP HANA Operations Services

Data Storage Corporation signs managed services deal with Precisely

  • deal is intended to bring new security software solutions to the Data Storage cloud
  • goal is to strengthen the ezSecurity offering

All Covered and FORZA Partner with Oberon Americas powered by MPS Monitor for Meter Tracking

  • announce a new technology partnership formed by FORZA, the company’s ERP solution, and Oberon Americas’ Print Fleet Management solution, MPS Monitor
  • Oberon Americas brings together in one award-winning platform the power of IoT, Artificial Intelligence, MFD embedded development and cloud computing powered by MPS Monitor, focusing on the Internet of Printers  (IoP)
  • Oberon Americas specializes in researching, designing and delivering of cloud software platforms for printers of all brands & models.


Cybersecurity

  • Denton County of Texas notified 1,286,106 patients that their PHI may have been exposed after it was inadvertently exposed online from a COVID-19 database.
  • The FBI published a warning to businesses in the U.S. of an expected increase in ransomware attacks during upcoming holiday season.
  • Beaumont Health of Michigan notified 1,500 patients that their PHI was exposed after cyber security incident.
  • Tech Republic magazine reports that “Cybercriminals are holding schools ransom for billions and some are paying up”
  • Ponemon Institute publishes results of survey that shows over half of firms find it impossible or very difficult to prevent insider caused breaches.
  • The FBI published report warning the Agriculture vertical that hackers plan on attacking their businesses with ransomware.
  • Cetera Corp. of El Segundo, CA notified an unknown number of customers that their info was exposed during recent data breach.
  • Career Group of Los Angeles, CA notified 49,000 customers that their info was exposed after ransomware attack.
  • An un-named credit union in New York City, NY notified 20,000 customers that their info was exposed by a former employee.
  • The Police Department of Dallas, TX notified an unknown number of citizens that their info was exposed after it was accessed by employee.
  • Rapid7 Security announced that hackers can remotely disarm Fortress Security home security systems.
  • The Department of Defense notified 38 patients that their PHI was illegally access by 1,310 individuals.
  • City of Deerfield in North Carolina notified an unknown number of residents that their info was exposed after a data breach.
  • Dallas Independent School District of Texas notified an unknown number of students that their info was exposed after cyber attack.
  • Coalinga State Hospital of California notified 1,800 patients that their PHI was exposed after data security breach.
  • Syracuse University of New York notified 10,000 students that their info was exposed after data breach.
  • Sandhills Center of North Carolina notified an unknown number of patients that their PHI was stolen after ransomware attack.

IT, MSP & MSSP Industry Notes

Sponsored by

August 22nd, 2021

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.MSP, MSSP and IT Notes Industry July 12th, 2021MSP, MSSP and IT Notes Industry July 12th, 2021

Toshiba launches new solution platform

  • Launched the Elevate Sky platform for cloud-based workplace solutions
  • Scan to cloud providers such as Google, Microsoft, Box and Dropbox
  • Document management, workflow and print management solutions

Cygnet Infotech and Document Accounting Solutions (DAS) Partner to Offer An Enhanced E ...

  • Cygnet Infotech has partnered with Document Accounting Solutions (DAS)
  • Will offer enhanced e-signing and document management capability
  • Created “Cygnature Node” for the ‘Square9 Suite of products’ Square9 is a leading developer of enterprise content management solutions

Lead for Managed IT Services

Apogee Enhances the Customer Experience with Appointment of Higher Education Industry ...

  • Announced the appointment of David Hinson as Campus Chief Information Officer
  • Will provide essential hands-on, strategic leadership at higher education campuses it serves across the country
  • "Higher education IT departments must modernize and innovate, and there's no better partner for that than Apogee,” said David Hinson

Data Intensity Awarded 2021 Top Oracle Solution Provider

  • Announced it has been recognized by CIO Applications as a 2021 Top Oracle Solution Provider
  • Highlights organizations that excel in providing mission-critical solutions powered by Oracle Applications and Technology stacks
  • "What makes Data Intensity a best-in-class provider is its absolute commitment toward investing in its people, process, and tools to drive scalable technology service management that delivers unprecedented service availability and reliability," said Joe Philip, managing editor of CIO Applications

Options Announce Microsoft Cloud Productivity Gold Partner Status

  • Announced it has achieved the Microsoft Cloud Productivity Gold Partner Status
  • Prestigious accolade is awarded to only the top 1% of Microsoft partners worldwide
  • Microsoft’s Cloud Productivity competency focuses on Options’ skills in delivering innovative Office 365 solutions and helping clients deploy and manage applications such as Exchange Online, SharePoint Online, and Microsoft Team

Medicus IT Named to Inc. 5000 List for Seventh Time

  • Named it one of the Top 5000 Fastest-Growing Private Companies in the country by Inc. magazine
  • This is Medicus IT's seventh year earning a spot on the list
  • The annual Inc. 500|5000 list represents a unique look at the most successful companies within the American economy's most dynamic segment: independent small businesses

Microsoft issues another patch to fix print

  • Provided a more comprehensive fix for the dangerous Windows Print Spooler security flaws publicly knowns as “PrintNightmare”
  • Exposes users to remote code executive, ransomware attacks and privilege
    escalation attacks and may stop jobs from printing on printer or MFP
  • Second patch issued and default setting changed to hopefully finally resolve the vulnerability

Kofax makes acquisition of competitor

  • Kofax, which is owned by Thoma Bravo, is headquartered in Irvine, CA, and maker of document capture, RPA, and print management solutions
  • Announced it has acquired Printix.net ApS, headquartered in Denmark.
  • Provider of cloud-based SaaS (software-as-a-service) print management software
  • Kofax will extend this offering to its dealers
  • Purchase price not announced

BCM One Ranks on the 2021 Inc. 5000 List of the Fastest-Growing Private Companies in America

  • BCM One, a provider of NextGen Communications and Managed Services for IT leaders and resellers, is named to its annual Inc. 5000 list
  • We are excited to be recognized by Inc. as one of the fastest-growing companies in the U.S.," stated Geoff Bloss, CEO of BCM One

Corsica Technologies Recognized as One of America's Fastest Growing Private Companies ...

  • Corsica Technologies, recognized as one of the top managed IT and cybersecurity providers in the country from magazine
  • Companies on the 2021 Inc. 5000 are ranked according to percentage revenue growth from 2017 to 2020
  • Corsica Technologies was recognized for its strong 337.4% revenue growth

IRS Awards $184 Million Contract to ViON

  • Announced today it has been awarded a $184 million contract value with the Internal Revenue Service, Managed Infrastructure Data Service (MIDS) program
  • To provide managed services to reengineer, maintain, and operate the Internal Revenue Service (IRS) storage and compute infrastructure environment with on-premise, infrastructure-as-a-service for storage and compute capabilities
  • Contract period has a one-year base plus the option of eight additional one-year terms

Network Remedy Named Best Managed IT Service Provider in Silicon Valley by Digital.com

  • Named Network Remedy among the best managed IT services in San Francisco and San Jose for 2021
  • firms were evaluated based on multiple service lines, size of firm, and industry focus
  • Experts at Digital.com examined providers that work with clients across various industries and different types of organizations

airSlate Among Inc. 5000 Fastest-Growing Private Companies

  • Named one of the fastest-growing private companies by Inc. 5000
  • airSlate ranked No. 2313 in the annual list, after reporting 186% revenue growth in the last three years
  • Record company growth, reaching $100 million ARR and more than 100 million users across its portfolio of award-winning electronic signature, PDF editing, and no-code workflow automation solutions — signNow, pdfFiller, and airSlate

Managed IT Systems Ranked Among Elite Managed Service Providers on 2021 NextGen 101 List

  • Named as one of the world’s premier managed service providers on the prestigious Channel Futures 2021 NextGen 101 rankings
  • NextGen 101 list, honors industry-leading managed services and technology providers who are driving a new wave of growth and innovation for the tech channel via the groundbreaking solutions they deliver for their customers

Datto’s Rae: ‘Who Is Key In Digital Transformation? The Managed Service Provider’

  • Reported on CRN
  • Told an audience of MSPs at this week’s XChange+ 2021 conference that they are in the middle of what he termed the “golden age” of managed services
  • “Very, very few MSPs went out of business during this time. ... The time is now to take advantage of this golden age,” he said.

NTT DATA Awarded $15.4 Million Contract to Provide Managed IT and Security Services to ...

  • Won a $15.4 million contract to deliver superior end-user support services for Argonne National Laboratory (Argonne)
  • Argonne chose NTT DATA based on its ability to support these unique IT needs, as well as alignment to its core values of impact, innovation, client focus, integrity and teamwork
  • NTT DATA will work with Argonne to mature their IT operations, modernize their end-user experience, and identify technologies that drive the most impact

Remote Work is Here to Stay—But Only if You Meet the Requirements

New survey from The Harris Poll commissioned by Express Employment Professionals

  • Majority of U.S. hiring decision-makers (70%) agree onboarding employees remotely requires more time and money than doing it in an office
    • More than half (55%) say their company hired and onboarded new employees remotely during the COVID-19 pandemic
    • A similar proportion (51%) report their company plans to do so once the COVID-19 pandemic subsides
  • A survey by Owl Labs found that 59% of employees would be more likely to choose one employer over another if offered remote work.
  • Hiring decision-makers are split as to whether they will use specific criteria to determine which employees can work remotely (51%) or if all existing employees will be allowed to work remotely (49%)

Brother launches print subscriptions

  • Introduced the Brother Refresh EZ Print Subscription Service
    - Monthly printing plan that delivers Brother ink or toner cartridges directly to a
    customer’s door before printer or MFP runs out of ink or toner
    - No long term commitments or contracts
    - 2 month risk free trial for eligible b/w laser printer models
    - Plans start as low as $3.49 per month flat fee
    o Applies to 100 page per month with low end b/w laser printer
    - Unused pages roll over to next month and never expire
    - If print more pages than plan allotment, overage charges apply

IT, MSP & MSSP Industry Notes

IT, MSP & MSSP Industry Notes

Sponsored by

August 9th, 2021

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.MSP, MSSP and IT Notes Industry July 12th, 2021MSP, MSSP and IT Notes Industry July 12th, 2021

Lead for IT Services

Project Title

SAP Helps Red Hat Advance Contingent Workforce Management

  • SAP SE announced that Red Hat, the world's leading provider of enterprise open source solutions, has streamlined and consolidated its external workforce program in North America
  • Partnership with Monument Consulting, with SAP® Fieldglass® Contingent Workforce Management application

NTT DATA Launches Health and Wellbeing Initiative

  • NTT DATA announced launch of Health and Wellbeing initiative in collaboration with other NTT Group companies
  • to elevate the importance of Health and Wellbeing at every level, individually and collectively
  • With this initiative, NTT provides new insights through the launch of a whitepaper, Improving the Health of Me, which examines how individuals and organizations can embrace technology to improve health outcomes

NEON CORP. Selects Aptum to Enhance its Retail and eCommerce Platforms

  • Announced partnership with NEON CORP., a turnkey eCommerce platform and retail solutions provider, to transition its IT infrastructure to Microsoft Azure Cloud
  • NEON provides eCommerce platform build services including order fulfillment and management, customer service, marketing services, hosting and cybersecurity
  • Aptum assisted NEON in making the transition to Azure with its Azure Design & Build, Azure Managed Services and Aptum Managed Web Application Firewall (WAF)

Vital Records Control Announces International Expansion to Further Customer-Centric Mission

  • Has expanded its services to include protecting, storing, and providing secure access to a range of valuable information assets, from critical business documents, highly sensitive digital data, historical artifacts, medical records to specialty assets
  • Recently, it has added its first international facility in the Bahamas
  • Vital Records Control helps clients manage and govern their physical and digital information assets

Artificial Intelligence Increases Document Processing Efficiency 350% for California-Based ...

  • Announced the successful adoption of Foundation AI's SaaS-based offering, Extract Filer
  • Benefits include
    • More than 3X increase in document processing efficiency
    • Dramatic decreases in document sorting and filing errors
    • 81% reduction in non-billable document intake hours
    • Increased firm profitability
  • Foundation AI is a California-based technology company on a mission to build artificial intelligence for the real world

Lead for IT Services

  • Information Technology Support and Maintenance Services
  • 8/19/2021 2:00 PM   (UTC-06:00) Central Time (US & Canada)
  • The City of Goodlettsville is requesting proposals from qualified suppliers for Information Technology Support and Maintenance Services. Also included are cloud-based data hosting services
  • https://vrapp.vendorregistry.c...b6-b156-c708e4e137d3

Konica Minolta Ranked on Channel Futures MSP 501—Tech Industry’s Most Prestigious List of Global Managed Service Providers

  • Konica Minolta Business Solutions, U.S.A., Inc. announced it has been named to the 2021 Channel Futures MSP 501 rankings
  • Channel Futures MSP 501 survey examines organizational performance based on annual sales, recurring revenue, profit margins, revenue mix, growth opportunities, innovation, technology solutions supported, and company and customer demographics
  • 2021 MSP 501 list is based on confidential data collected and analyzed by the Channel Futures editorial and research teams. Data was collected online from March 1-May 24, 2021
  • The complete 2021 MSP 501 list is available on Channel Futures’ website.

TPx Named a TMC 2021 Communications Solutions Products of the Year Award Winner

  • Announced today that TMC, a global, integrated media company, awarded TPx's UCx with Webex a 2021 Communications Solutions Products of the Year Award
  • UCx was designed to address the pain points of small and mid-sized businesses (SMBs) and provide a simple, seamless and secure solution to meet their needs
  • UCx has four core capabilities (Collaboration, Messaging, Meetings and Enterprise VoIP) that work together to provide one seamless solution

Cerberus Sentinel announces acquisition of VelocIT

  • Announced that it has acquired VelocIT, a New Jersey-based managed services provide
  • VelocIT will become a wholly owned subsidiary of Cerberus Sentinel and will continue to focus on providing integrated risk managed services to a diverse set of national customers
  • VelocIT will continue to be based in New Jersey and has plans to grow operations on the East Coast
  • Financial terms of the agreement were not disclosed

IT Solutions Voted Best Place to Work for Fifth Year by Employees

  • announced that its employees voted the company one of Philadelphia’s Best Places to Work 2021 in an annual competition conducted by the Philadelphia Business Journal and Quantum Workplace
  • Award applicants were grouped according to the number of employees located in the Greater Philadelphia area

Microsoft fixes printing issues

  • Released an update for Windows 10 to fix issue that prevented some printers, MFPs, and scanners from working
  • Also involved devices using smart card (PIV) authentication
  • This was a separate issue to the so-called “PrintNightmare” bugs that Microsoft also sent out patches to correct
  • Microsoft also published patches to fix Windows Print Spooler bugs

TeamLogic IT Opens in Jacksonville, FL

  • TeamLogic IT, a provider of managed IT services and technology support for businesses, just opened an office in Jacksonville, FL
  • Business is owned by Larry McKinley
  • TeamLogic IT named the 2020 MSP (managed service provider) of the Year, and has been recognized on the Channel Futures MSP 501 Worldwide Ranking
  • Named the number one technology franchise by Franchise Business Review, has been recognized on the 2020 Inc

Tampa firm OPSWAT acquires a leading provider of cybersecurity solutions

  • OPSWAT announced on Monday that it has acquired all assets of Bayshore Networks
  • OPSWAT will add Bayshore’s tech solutions and retain its team members
  • OPSWAT caters to the defense and manufacturing sectors

MSP Acquired: Evergreen Services, NetGain Buy TruTechnology

MSP, MSSP and IT Notes Industry July 12th, 2021

IT, MSP & MSSP Industry Notes

Sponsored by

July 12th, 2021

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.MSP, MSSP and IT Notes Industry July 12th, 2021MSP, MSSP and IT Notes Industry July 12th, 2021

Deft Celebrates Seventh Year as an AWS Managed Service Provider

  • announced its renewal into the Amazon Web Services (AWS) Managed Service Provider (MSP) Partner Program
  • seventh consecutive year, Deft has completed its AWS MSP audit
  • audit confirms Deft’s ability to deliver elite-level managed services in cloud architecture, automation, optimization, and management within the AWS environment
  • one of only 49 AWS MSPs nationwide and 150 worldwide

Fluid Networks Selects Cyren Inbox Security to Protect MSP Customers' Inboxes

  • announced Fluid Networks, a provider in IT support, strategic technology, cloud, cyber security solutions and advisory services, selected Cyren Inbox Security (CIS) and has deployed the anti-phishing solution to its customers
  • "Cyren has shifted a huge burden from our team's shoulders. Other solutions we tried either didn't have IR capabilities on par with Cyren, or didn't allow us to test them," said Damian Stalls, Virtual CIO (vCIO) Director at Fluid
  • Networks. "I no longer deal with phishing emails. I log into the system just to see how much Cyren Inbox Security has taken off my plate and handled without my involvement or the involvement of my team."

Maryland towns impacted in Kaseya ransomware breach

  • Reported on statescoop.com
  • Leonardtown and North Beach were affected by REvil ransomware attack against Kaseya
  • Hackers behind the global ransomware strike went after Kaseya’s VSA platform, which is used around the world by managed service providers, which in turn support organizations — like small businesses and local governments — that outsource their IT functions

San Diego-Based Managed Services Provider Establishing Investment Fund to Fuel Growth

  • announced approval from the board of directors to secure and build an investment fund to accelerate hyper-growth
  • Xceptional provides a portfolio of Managed Security, Compliance, and IT Services, as well as IT design/consulting/implementation services to a wide variety of organizations both locally and nationally
  • investment fund will accelerate Xceptional’s expansion and growth strategy, enabling the organization to reach a greater number of customers across the Western United States
  • looking to establish strategic partnerships with other IT managed services and solutions organizations within California, Nevada, Idaho, Utah, Colorado, and Arizona that offer complementary services

Aligned Technology Solutions Ranked on Channel Futures MSP 501 – Tech Industry’s Most Prestigious List of Global Managed Service Providers

  • named as one of the world’s premier managed service providers in the prestigious 2021 Channel Futures MSP 501 rankings
  • Channel Futures MSP 501 survey examines organizational performance based on annual sales, recurring revenue, profit margins, revenue mix, growth opportunities, innovation, technology solutions supported, and company and customer demographics
  • the MSP 501 winners will be recognized at the MSP 501 Awards Gala at the Channel Partners Conference & Expo / MSP Summit, Nov. 1-4, in Las Vegas

Buchanan Technologies Joins Fortinet's Engage Partner Program

  • announced that it has joined Fortinet’s Engage Partner Program
  • Fortinet’s Engage Partner Program offers partners the flexibility to build solutions aligned with customer growth markets
  • Fortinet Security Fabric platform enables Buchanan Technologies to create important and relevant value as customers embrace digital innovations for business agility, performance, and simplicity

Castra Taps NetForce to Fill IT Positions as Demand Surges

  • Castra has signed an agreement to become the largest customer to date for its NetForce IT staffing service
  • "We're seeing huge demand for 24x7 threat hunting and incident response," said Tony Simone, Castra's co-founder
  • Castra works with Fortune 50 organizations, SMBs, and everything in between

Mindbreeze Is Again Recognized in KMWorld's AI 50 List

  • Mindbreeze, was again included in this year’s AI 50 list from KMWorld
  • “A spectrum of AI technologies, including machine learning, natural language processing, and workflow automation, is increasingly being deployed by sophisticated organizations,” stated KMWorld Group Publisher Tom Hogan, Jr.
  • This year’s KMWorld AI 50 report will highlight fifty AI companies that are providing knowledge management solutions. Take a look at this year’s list on the KMWorld website to see more details

Fujitsu Celebrating 20th Anniversary of Iconic ScanSnap Series that Transformed Document ...

  • Fujitsu Computer Products of America, Inc. celebrates the 20th anniversary of its legendary ScanSnap scanner series.
  • more than six million units sold since 2001
  • The ScanSnap series began in 2001 as a single, personal document scanner

Canon's uniFLOW Online 2021.2 Now Supports Microsoft Teams

  • Reported Americansecuritytoday.com
  • Allows clients to print and scan to MS Teams

etherFAX Releases New Artificial Intelligence Solution for Automated Data Extraction

  • etherFAX announced the release of its new artificial intelligence (AI) solutions: searchable PDFs, OCR, and document data extraction
  • uses Microsoft’s Cognitive Services to extract and digitize data from a range of unstructured documents and forms
  • “Powerful AI document data extraction transforms unstructured documents — such as faxes, PDFs, and paper-based forms — into structured, searchable data ready to integrate into workflow processes and applications,” said Ben Manning, Director of Product at etherFAX
  • etherFAX’s AI solution for document data extraction can be used with multiple formats including JPG, PNG, PDF, and TIFF while results can be extracted into JSON or XML format

Acronis Names New CEO With Plans To Expand MSP Base, Partner Investments

  • Reported on crn.com
  • Named Patrick Pulvermueller, former partners business president for web hosting company GoDaddy, as its new CEO
  • “We will double down on our partner program and really make it even more compelling going forward,” Pulvermueller told CRN
  • Acronis now has 1,600 employees in 33 locations across 18 countries

Keyloop Acquires MotorDocs to Accelerate Digitalisation in Automotive Retail and Aftersales

  • announced its acquisition of MotorDocs, the provider of digital documents specifically designed for automotive retail and aftersales
  • Keyloop launched in March this year after being acquired by Francisco Partners, a leading global investment firm that specializes in partnering with technology businesses
  • Keyloop stated its intention to move swiftly to achieve its mission of transforming the car buying and ownership experience

MSP, MSSP and IT Notes Industry May 22nd, 2021

Sponsored by

May 22nd, 2021

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

The CIA to stop using fax machines

  • The U.S. Central Intelligence Agency announced it will retire its secure fax machines that it was using to share secret information with its private contractors
  • Will instead use new Gray Magic special encrypted email network

Lead for IT Asset Services in Missouri

Ransomware Operational Costs

(Webroot claims of ransomware victims that 49% were unaware of the infection for more than 24 hours) reported on webroot

  • 9% Less than one hour
  • 43% less than 24 hours
  • 43% less than 24 hours
  • 28% 2-3 days
  • 14% within a week
  • 4% within one month
  • 3% over a month

ABBYY solution company receives $$

  • ABBYY, with US headquarters in Milpitas, CA, is provider of OCR, document capture
    and process automation solutions
  • Announced it received a “significant investment” from Marlin Equity Partners of LosAngeles, CA

MSPAlliance Updates MSP/Cloud Verify Standard to Address Cybersecurity and MSP Assurance

  • MSPAlliance® announced the newest release of its Unified Certification Standard (UCS) for Cloud & Managed Service Providers
  • UCS v.21 adds more detail around existing Cybersecurity coverage within the standard, including further mapping to frameworks such as CMMC and ISO 27001
  • Less than 3% of the MSPs worldwide possess an MSP Verify (or equivalent) certification or audit
  • MSPAlliance® is a global industry association and accrediting body for the Cyber Security, Cloud Computing, and Managed Services Provider (MSP) industry

20 jobs forecast following merger at city firm Intuity Technologies

  • Reported on Galway Bay fm
  • 20 new jobs are forecast to be created at Ballybrit firm Intuity Technologies
  • merger between Intuity Technologies and Roscommon firm myITdepartment

Lead for IT Services in Illinois

IDC predicted that four hundred billion fewer pages would be printed in 2020

  • Demand for managed print services has fallen sharply during the Covid pandemic
  • estimations came after IDC predicted that four hundred billion fewer pages would be printed in 2020 than previous years - the equivalent of seven football fields-worth of paged every minute
  • Maruggi told CRN that, while there's a lot of speculation about how badly the print sector will be hit in the aftermath of the pandemic, Apogee is working with the assumption that it will lose around 15 to 20 per cent of normal print levels post-Covid

ATCO Australia Pivots to the Cloud with OpenText

  • OpenText™, announced ATCO Australia has moved their information management solutions to the OpenText™ Cloud
  • ATCO Australia is an energy company responsible for developing, building, owning and operating energy infrastructure assets
  • "With OpenText Cloud Managed Services, we no longer have to maintain infrastructure or worry about upgrades and patches," said Chris Marshall, General Manager IT at ATCO Australia
  • OpenText, The Information Company™, enables organizations to gain insight through market leading information management solutions, powered by OpenText Cloud Editions

TPx Awarded Most Promising in SMB Cybersecurity in the Coveted Global InfoSec Awards at RSA 2021

  • TPx, announced it was recognized with the Most Promising in SMB Cybersecurity award from Cyber Defense Magazine (CDM)
  • To see the full list of winners, visit http://www.cyberdefenseawards.com/
  • TPx is a managed services provider focused on the success of small- and medium-sized businesses (SMBs) with approximately 25,000 customers in more than 50,000 locations across the U.S

ReachOut Technology Remains Bullish on Infrastructure and Cybersecurity; Seeks to Acquire 75 ...

  • According to Pew Research, 64 percent of Americans have an online account involving health, financial or other sensitive data and nearly two-thirds of those have experienced some form of data theft
  • roughly half (49%) of all Americans feel their personal information is less secure than it was five years ago
  • a full 70% of Americans expect that the U.S. will experience a significant cyberattack on its public infrastructure in the next five years.1
  • In recent years, ReachOut Technology has quietly been acquiring local Managed Service Providers (MSPs) and private security companies across the U.S.
  • Founder and CEO Rick Jordan has committed to a goal of actively acquiring 75 in the next 24 months. J

Toshiba Tec is hacked with ransomware

  • A Toshiba Corp. unit said it was hacked by the DarkSide ransomware group
  • Toshiba Tec, which makes products such as printer/MFPs and is valued at $2.3 billion, was hacked by DarkSide
  • Claims “that only a minimal amount of work data had been lost”
  • "There are around 30 groups within DarkSide that are attempting to hack companies all the time, and they succeeded this time with Toshiba," said Takashi Yoshikawa, a senior malware analyst at Mitsui Bussan Secure Directions

Ricoh Canada's Document Processing Services Chooses ancora Software to Enhance their ...

  • ancora Software, Inc., announced that Ricoh Canada's Document Processing Services has signed an agreement to use ancora's flagship product ancoraDocs to enhance their Intelligent Capture ServicesA
  • ancoraDocs is available either on premise or as a true multi-tenant cloud service hosted by ancora on Microsoft Azure
  • "We are really happy to sign an agreement with Ricoh Canada's Document Processing Services group," said Noel Flynn, CEO at ancora

WBM Technologies Wins HP's North American Smart Device Services Award for Predictive Analytics in Print

  • WBM Technologies (WBM) was named HP's top partner in North America in the area of Smart Device Services
  • award acknowledges WBM's innovative and proactive use of remote monitoring technologies and predictive analytics

HP rehires Christian Slater for security push

In past, company ran video ads featuring actor Christian Slater as a hacker named “The Wolf” who access company data by hacking into printers and MFPs

  • Has brought him back for new set of ads to promote new HP Wolf Security solutions
  • New focus on potential security vulnerabilities from remote workers using devices at home
  • New report published with results of latest survey:
    • 45% of IT decision makers say they have seen evidence in their company of compromised printers being used as an attack point in past year
    • 86% have concerns around the security of their home printers
    • 1.5 attacks per minute on endpoints connected to Internet, including
      printers and MFPs
    • 91% plan on making endpoint security just as important as network security
  • HP Wolf Security solution offers:
    • Self-healing firmware
    • In-memory breach detection
    • Threat containment via virtualization
        • Cloud-based intelligence
        • Remote recovery from firmware attacks
        • Threat data collection
        • Alerts
        • Next-gen anti-virus
      • Is offering online training and resources for dealers to sell new solution
      • Is planning a series of virtual “road shows” for dealers and their customers

HP sells printer/MFP plant to Sharp’s parent

Business Korea magazine reported that HP Inc has sold a laser printer/MFP
manufacturing plant in Weihai, China

  • The buyers is Foxconn, aka Hon Hai Precision of Taiwan, which is the owner of Sharp
  • In 2017, HP bought the printer/MFP plant from Samsung for $1.05 billion
  • The Shandong plant will continue to supply HP with LaserJet branded product
  • (unknown if plant will also be used to make Sharp-branded product, or how this will impact HP’s other supplier, Canon)

CGI to continue modernization of Department of Interior's mission-critical National Trust Information ...

  • CGI announced an award from the Department of Interior's (DOI) Bureau of Indian Affairs (BIA) for continued enhancement of its Trust Asset Accounting Management System (TAAMS)
  • BIA leverages TAAMS to administer and manage natural resources on 55 million surface acres and 57 million acres of subsurface minerals estates held in trust by the United States for American Indians, Indian tribes, and Alaska Natives

Bell Techlogix earns spot on CRN® Tech Elite 250 and MSP 500 lists for second consecutive year

  • Bell Techlogix, announced that CRN®, a brand of The Channel Company, has named the company to its annual Tech Elite 250 , Security 100 and MSP 500 lists for the second consecutive year
  • The Tech Elite 250 list is comprised of solution providers in the U.S. and Canada who have the highest level and most certifications from Amazon, Cisco, Dell, HPE and VMware
  • Fifth year Bell Techlogix has been named to the Tech Elite 250. The Managed Security 100 spotlights MSPs with cloud-based security services expertise.

NetDocuments Cloud Platform Records Unprecedented Q1 2021 Growth

  • announced unprecedented growth in Q1 2021 (1Q21), continuing its record setting sales momentum
  • 1Q21 was a record first quarter for new customer acquisition representing 27% growth over the previous largest Q1, and the biggest non-Q4 quarter on record
  • Company continued its record growth within the small-medium law firm segment, recording 84+% growth, and a record 1st quarter 2021 in new corporate legal accounts, representing a 163% increase compared to Q120

Cybersecurity Update

  • Colonial Pipeline Company, headquartered in Alpharetta, Georgia, was hit by
    ransomware and forced to shut down its fuel pipeline operation that spans 5,500 miles from Houston, TX to Linden, NJ. This may cause a further spike in gasoline cost.
  • Judge Eldon E. Fallon sentenced Edward Tolliver of New Orleans, LA to 124 months in federal prison for making and selling fake credit cards using stolen identities he acquired from Dark Web sites.
  • SmileDirectClub, headquartered in Nashville, TN, notified an unknown number of patients their PHI may have been exposed after “systems outage”
  • Owners of Tesla beware! Two researchers are warning that a hacker can use a specially equipped drone to remotely hack into and take control of the Tesla car, using the TBONE exploitation.
  • The federal Department of Health & Human Services’ Office For Civil Rights reported:
    • March there were 1,116,997 patients that had their PHI exposed due to breaches
    • April has 2,121,186 patients impacted
  • Flashpoint is reporting that Iran’s Islamic Revolutionary Guard Corps is behind ransomware campaign using a hacking group called Emen Net Pasargard.
  • The Rochester Community Technical College of Minnesota notified 5,392 students that their info was exposed after cyber security incident.
  • Check Point Research is warning that billions of Android-based mobile devices are exposed due to a security vulnerability in Qualcomm’s Mobile Station Modem chips
  • Dell Computer announced it has patched flaws in vulnerable firmware that shipped in millions of laptops, tablets and desktop PCs since 2009.
  • Peloton Corp., headquartered in New York City, NY, is notifying millions of customers of its Peloton fitness equipment that their info may have been exposed due to newly discovered vulnerability.
  • Aprima suffered outages of its cloud-based EHRs due to ransomware attack on MednetwoRX data center in Dallas, TX.
  • Lourdes Hospital of Binghamton, NY notified an unknown number of patients that their PHI was exposed after its CaptureRX pharmacy claims processing solution was hacked.
  • West Penn Hospital of Pennsylvania announced that former employee, Guy Caley, was convicted of 44 felony and 45 misdemeanor counts for illegal actions which exposed the identities of patients.
  • Mandiant Threat Intelligence is reporting of new security vulnerabilities found in Intel and AMD computer processor chips, that bypass fixes that companies issued to correct the past Spectre and Meltdown hacking attacks.
  • Wolfe Eye Clinics of Iowa notified an unknown number of patients that their PHI may have been exposed due to cyber attack.
  • SEIU 775 Benefits Group of Washington notified 140,000 patients that their PHI was exposed after cyber attack.
  • Nexelis Group, headquartered in Seattle, WA, notified an unknown number of patients of Pacific Biomarkers that their PHI was exposed after malware attack.
  • Medtronic, with US headquarters in Minnesota, notified an unknown number of patients that their PHI may have been exposed after cybersecurity incident.
  • Rx Pharmacies, headquartered in Tri-Cities area of Washington, notified an unknown number of patients that their PHI was exposed after email phishing attack.
  • Truesec Security Consulting is reporting that the Russian government is backing Evil Corp., a cybercrime organization.
  • The US State Department has fined Honeywell Corp., headquartered in Charlotte, NC, after some of its employees allegedly leaked plans for the F35 and F22 Raptor and other aircraft designs to the Chinese government.
  • Health Aid, headquartered in Parma, OH, notified 140,000 patients that their PHI was exposed after cybersecurity incident.
  • Scripps Health of San Diego, CA notified an unknown numbers of patients that their PHI may have been exposed after a ransomware attack.
  • Midwest Transplant Network, headquartered in Westwood, KS, notified 17,000 patients that their PHI was exposed after ransomware attack.
  • Gifford Health Care of Vermont notified an unknown number of patients that their PHImmay have been exposed after a cybersecurity incident.
  • Faxton St. Luke’s Healthcare of Utica, NY notified 17,655 patients that their PHI may have been exposed after cybersecurity incident.
  • Orthopedic Associates of Dutchess County in New York notified 330,000 patients that their PHI was exposed after cybersecurity incident.
  • BakerHostetler published ransomware report:
    • Average initial ransomware demand is now $4,583,000
    • In healthcare, average ransomware payout is $910,335
    • Average forensic investigation cost = $58,963
    • HIPAA fines range from $100,000 to $6.85 million
  • The Alaska Court System was forced offline after cybersecurity incident.
  • Netskope Security is warning that ransomware could be inserted into a network by usingnmalicious Microsoft Office files. The malware could be embedded in MS Excel, MS Word, MS PowerPoint, etc.

MSP, MSSP and IT Notes Industry May 10th, 2021

MSP, MSSP, and IT Industry Notes

Sponsored by

May 10th, 2021

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

VEXXHOST Selects Interxion: A Digital Realty Company To Support Expansion Of Its Cloud ...

  • VEXXHOST, to support the expansion of its public and private hybrid IT solutions globally to its growing customer base
  • Deploying on PlatformDIGITAL®
  • “We're very excited to be working closely with VEXXHOST to help solve the global coverage, capacity and connectivity needs of its customers at the heart of a rich connected community in EMEA that is optimized for open data exchange," said Interxion Managing Director Jeff Tapley
  • Interxion: A Digital Realty Company, is a leading provider of carrier- and cloud-neutral data centre services across EMEA

Carbon60 accelerates digital transformation capabilities with acquisition of OpsGuru, an award ...

  • Announced its acquisition of OpsGuru (the "Company"), a growing multi-cloud and DevOps consultancy
  • States acquisition makes the combined company the preeminent Canadian multi-cloud transformation and managed services organization
  • Carbon60 specializes in delivering secure managed cloud solutions for public and private sector organizations with business-critical workloads
  • OpsGuru was founded in 2017 with headquarters in Vancouver, Canada

Forbes Names CGI one of America's Best Management Consulting Firms

  • CGI announced its selection by Forbes to America's Best Management Consulting Firms 2021 List
  • CGI applies more than 40 years of expertise in building and executing complex information technology solutions to advise federal agencies, state governments and commercial clients on IT solutions and business strategies that best suit their mission needs," stated Tim Hurlebaus, CGI's President of U.S. Commercial and State Government Operations
  • Founded in 1976, CGI is among the largest IT and business consulting services firms in the world

IRS complains about its printer/MFPs

  • Press release issued by the Treasury Inspector General for Tax Administration
  • The IRS apparently may have up to 8.3 million tax returns that it has yet to process
  • Is blaming backlog on the fact that up to 42% of all of its printers and MFPs are not functioning
  • Apparently the contract with legacy vendor expired in September of 2020
  • New vendor supposedly has had trouble getting into IRS offices to install new equipment due to COVID-19 concerns

Netsurion Achieves SOC 2 Type 2 Compliance for Secure and Operationally Effective Managed ...

CGI selected for DIA's Solutions for the Information Technology Enterprise (SITE III) $12.6 billion IDIQ

  • Selected by the Department of Defense's (DoD) Defense Intelligence Agency (DIA) for the Solutions for the Information Technology Enterprise (SITE) III IDIQ contract, designed to streamline the delivery of IT mission support  solutions on classified and unclassified programs across multiple security domains across DIA and the National Geospatial-Intelligence Agency (NGA)
  • One of the largest defense and intelligence IT contracts
  • ITE III carries a 10-year contract period with $12.6 billion ceiling

nDivision Appoints Former CyrusOne and Dell Executive, John Gould, to Its Board of Directors

  • Announced that John Gould has been appointed to the Company's Board of Directors
  • Alan Hixon, nDivision CEO, commented, "We are incredibly excited and honored to have John join the nDivision board. John is an extremely accomplished business executive and respected corporate leader who brings a wealth of experience to nDivision. His business savvy as well as his relationships immediately makes him a valuable board member and advocate for nDivision."
  • nDivision Inc. provides Autonomic Managed Services and End User Help Desk services to private and public entities, ranging from small businesses to Fortune 500 global enterprises

HP Introduces Hybrid Work Print Solutions with HP Wolf Security

  • HP Inc. announced enhanced print services and solutions with HP Wolf Security that allow IT departments to help boost workforce productivity while also helping to protect corporate networks and data
  • “The existing business transformation trends around cloud, as-a-service, and security have seen significant acceleration over the past year,” said George Brasher, General Manager and Global Head, Print Services and Solutions, HP Inc.
  • New report published with results of latest survey:
    • 45% of IT decision makers say they have seen evidence in their company of compromised printers being used as an attack point in past year
    • 86% have concerns around the security of their home printers
    • 5 attacks per minute on endpoints connected to Internet, including printers and MFPs
    • 91% plan on making endpoint security just as important as network security
  • HP Wolf Security solution offers:
    • “new breed of endpoint security”
    • Safeguard PCs, printers and people from cyber predators
    • Unites existing HP security offerings under new brand
    • Technologies include:
      • Self-healing firmware
      • In-memory breach detection
      • Threat containment via virtualization
      • Cloud-based intelligence
      • Remote recovery from firmware attacks
      • Threat data collection
      • Alerts
      • Next-gen anti-virus
    • Is offering online training and resources for dealers to sell new solution
    • Is planning a series of virtual “road shows” for dealers and their customers

Twin Valley Management Taps Business Strategy & Tech Experts for Board

  • Announced the appointment of two new board members: Lisa Spadafora Thompson, partner at Axiom Consulting Partners, and Jay Brodsky, Chief Digital Officer for American Geophysical Union
  • Adds outside technology and business strategy expertise to help guide the company's next phase of growth
  • Organization has been transformed and scaled from $8 million to over $120 million, now the largest family-owned broadband and managed IT company in Kansas

Finastra extends partnership with Be | Shaping the Future with managed services cloud proposition

  • Extends long-standing partnership with Be | Shaping the Future (Be), an international group providing consulting, IT and digital engagement services
  • move will see Be providing managed services – through its Germany-based subsidiary Be | Shaping the Future GmbH – for Finastra's treasury and capital markets software (Fusion Kondor and Fusion Risk) deployed in the cloud across Germany, Austria and Switzerland (DACH)

Filevine Acquires Contract Lifecycle Management Leader, Outlaw

  • Filevine, that they have acquired Outlaw
  • Outlaw became the G2.com #1 Momentum Leader in contract management by reimagining document creation, editing, and realtime end-to-end collaboration
  • Believe that the future of legal work will be one where contracts, databases, and documents are merged together

AdvoLogix Releases New Enterprise Legal Management Offering Highlights include: AI Assisted ...

  • Released a new product offering specifically tailored to the Enterprise Legal Management industry
  • New offering includes an Artificial Intelligence tool to assist with spend management, as well as custom reporting features. In addition the platform is home to a Legal Services Provider Portal as well as offering easy application integrations
  • Founded in 2006, AdvoLogix is a leading law practice and legal matter management solution that helps law firms, general counsel and state and local governments automate unique business processes and simplify legal matter management

Cybersecurity Update

  • Colonial Pipeline Company, headquartered in Alpharetta, Georgia, was hit by ransomware and forced to shut down its fuel pipeline operation that spans 5,500 miles from Houston, TX to Linden, NJ. This may cause a further spike in gasoline cost.
  • Judge Eldon E. Fallon sentenced Edward Tolliver of New Orleans, LA to 124 months in federal prison for making and selling fake credit cards using stolen identities he acquired from Dark Web sites.
  • SmileDirectClub, headquartered in Nashville, TN, notified an unknown number of patients their PHI may have been exposed after “systems outage”
  • Owners of Tesla beware! Two researchers are warning that a hacker can use a specially equipped drone to remotely hack into and take control of the Tesla car, using the TBONE exploitation.
  • The federal Department of Health & Human Services’ Office For Civil Rights reported:
  • March there were 1,116,997 patients that had their PHI exposed due to breaches
  • April has 2,121,186 patients impacted
  • Flashpoint is reporting that Iran’s Islamic Revolutionary Guard Corps is behind ransomware campaign using a hacking group called Emen Net Pasargard.
  • The Rochester Community Technical College of Minnesota notified 5,392 students that their info was exposed after cyber security incident.
  • Check Point Research is warning that billions of Android-based mobile devices are exposed due to a security vulnerability in Qualcomm’s Mobile Station Modem chips
  • Dell Computer announced it has patched flaws in vulnerable firmware that shipped in millions of laptops, tablets and desktop PCs since 2009.
  • Peloton Corp., headquartered in New York City, NY, is notifying millions of customers of its Peloton fitness equipment that their info may have been exposed due to newly discovered vulnerability.
  • Aprima suffered outages of its cloud-based EHRs due to ransomware attack on MednetwoRX data center in Dallas, TX.
  • Lourdes Hospital of Binghamton, NY notified an unknown number of patients that their PHI was exposed after its CaptureRX pharmacy claims processing solution was hacked.
  • West Penn Hospital of Pennsylvania announced that former employee, Guy Caley, was convicted of 44 felony and 45 misdemeanor counts for illegal actions which exposed the identities of patients.
  • Mandiant Threat Intelligence is reporting of new security vulnerabilities found in Intel and AMD computer processor chips, that bypass fixes that companies issued to correct the past Spectre and Meltdown hacking attacks.
  • Wolfe Eye Clinics of Iowa notified an unknown number of patients that their PHI may have been exposed due to cyber attack.
  • SEIU 775 Benefits Group of Washington notified 140,000 patients that their PHI was exposed after cyber attack.
  • Nexelis Group, headquartered in Seattle, WA, notified an unknown number of patients of Pacific Biomarkers that their PHI was exposed after malware attack.
  • Medtronic, with US headquarters in Minnesota, notified an unknown number of patients that their PHI may have been exposed after cybersecurity incident.
  • Rx Pharmacies, headquartered in Tri-Cities area of Washington, notified an unknown number of patients that their PHI was exposed after email phishing attack.
  • Truesec Security Consulting is reporting that the Russian government is backing Evil Corp., a cybercrime organization.
  • The US State Department has fined Honeywell Corp., headquartered in Charlotte, NC, after some of its employees allegedly leaked plans for the F35 and F22 Raptor and other aircraft designs to the Chinese government.
  • Health Aid, headquartered in Parma, OH, notified 140,000 patients that their PHI was exposed after cybersecurity incident.
  • Scripps Health of San Diego, CA notified an unknown numbers of patients that their PHI may have been exposed after a ransomware attack.
  • Midwest Transplant Network, headquartered in Westwood, KS, notified 17,000 patients that their PHI was exposed after ransomware attack.
  • Gifford Health Care of Vermont notified an unknown number of patients that their PHImmay have been exposed after a cybersecurity incident.
  • Faxton St. Luke’s Healthcare of Utica, NY notified 17,655 patients that their PHI may have been exposed after cybersecurity incident.
  • Orthopedic Associates of Dutchess County in New York notified 330,000 patients that their PHI was exposed after cybersecurity incident.
  • BakerHostetler published ransomware report:
  • Average initial ransomware demand is now $4,583,000
  • In healthcare, average ransomware payout is $910,335
  • Average forensic investigation cost = $58,963
  • HIPAA fines range from $100,000 to $6.85 million
  • The Alaska Court System was forced offline after cybersecurity incident.
  • Netskope Security is warning that ransomware could be inserted into a network by using malicious Microsoft Office files. The malware could be embedded in MS Excel, MS Word, MS PowerPoint, etc

MSP, MSSP and IT Notes Industry May 10th, 2021

MSP, MSSP, and IT Industry Notes

Sponsored by

May 10th, 2021

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

TPx Debuts on Vertical Systems Group's US Carrier Managed SD-WAN LEADERBOARD

  • Announced today that they debuted on Vertical Systems Group’sS. Carrier Managed SD-WAN LEADERBOARD benchmark for the first time
  • “The managed SD-WAN market in the U.S. endured the pandemic as service providers installed hundreds of new networks in extremely challenging conditions throughout the past year,” said Rick Malone, principal of Vertical Systems Group
  • TPx is a nationwide managed services provider focused on the success of small- and medium-sized businesses (SMBs) with approximately 25,000 customers in more than 50,000 locations across the U.S.

CGI selected to provide data center and hybrid IT services in response to Finnish public sector tender

  • Selected by Hansel Ltd., which operates the central procurement unit of the Finnish Government, to serve as the largest IT operating services provider to the Finnish public sector
  • The total value of the eight-year framework agreement is approximately 384 million euros (CA $576M)
  • Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world

Navarone Chooses Marpoint UNI & Proactive IT Managed Services

  • Navarone S.A., a world-leading shipping company, has chosen to implement Marpoint’s IT Managed Services

Bishop Fox Appoints IT Operations Veteran as Associate Vice President of Consulting Managed ...

  • Announced the appointment of Tony Needler as associate vice president of consulting managed services
  • Needler will spearhead Bishop Fox’s expanding consulting managed programs, including the Google Partner Security Assessment Program, Amazon Alexa Authorized Security Lab, Nest Partners Security Assessment Program, Facebook Workplace Security Assessment Program, Nylas Program, and the SFDC AppExchange (Japan)

Sandler Partners to Host Technology Master Series on Managed IT Services

  • Sandler Partners will be holding a Technology Master Series on Wednesday, May 12 and Thursday, May 13 from 10-11 AM PT each day
  • Hosted by Sandler Sales Engineering experts Eric Beller and Kamran Kowsari
  • Sandler Partners is America's fastest-growing master agent and distributor of connectivity and cloud services.

Velocity, A Managed Services Company Strengthens And Expands Channel Sales

  • Announced today it has hired Thomas Murphy as the director of channel and strategic relationships
  • Murphy will lead the company's indirect channel sales division and the indirect channel strategy and execution to meet Velocity's growing demand for its product offerings
  • Founded in 2005 by Greg Kiley, Velocity is a privately held company with approximately 500 employees

iBASEt Launches Managed Services Offering

  • Announced the Solumina iSeries platform for digital operations is now available as a managed cloud service
  • Solumina iSeries provides customers with a choice of deployment as either on-premises, on the cloud, or as a hybrid environment
  • The iSeries, powered by Solumina, is a cloud-native platform that establishes a digital ecosystem to drive innovation and improve operational performance

Square 9 adds security features

  • Announced version 6.1 of its GlobalSearch enterprise content management software
  • Extends its security model to include 3rd party Identity Management providers like Okta and Microsoft Azure AD
  • Enhancements to GlobalSearch Permissions Manager

Cloud print services market

  • Report published by Quocirca Research of survey of MPS users
  • 43% expect all IT infrastructure to be cloud-based by end of 2021
  • 39% have implemented a cloud-based print management platform
  • 37% plan to move MPS to cloud in next 12 months
  • 72% will increase use of cloud print by 2025
  • 45% say cloud print service provision is key supplier selection factor

PaperCut launches Hive solution

  • Cloud-based print management solution
  • Initial phase of Hive is “not tailored for education vertical”
  • Not yet suitable for customers with 200+ printers/MFPs
  • Integrates directly with MFP or printer firmware
  • Secure print release, usage tracking
  • Supports printing from iOS or Android mobile devices
  • Supports major card technologies for user authentication
  • Pricing not announced

Datto Hosts First MSP Marketing & Sales Day

  • Announced it will be hosting its first ever virtual MSP Marketing & Sales Day on May 20th
  • Datto’s MSP Marketing & Sales Day is an interactive and educational event focused on the resources, tools, and best practices needed for MSPs to grow (and preserve) revenue in 2021
  • During this event, MSPs will learn directly from industry peers as well as Datto’s Go-To-Market subject matter experts on topics that include:
  • Prospecting and lead generation strategies and techniques
  • Defining the sales and relationship management process
  • Positioning yourself as a trusted advisor to clients and prospects
  • Providing value after the sale

AdvoLogix Releases New Enterprise Legal Management Offering Highlights include: AI Assisted ...

  • Released a new product offering specifically tailored to the Enterprise Legal Management industry
  • New offering includes an Artificial Intelligence tool to assist with spend management, as well as custom reporting features. In addition the platform is home to a Legal Services Provider Portal as well as offering easy application integrations
  • Founded in 2006, AdvoLogix is a leading law practice and legal matter management solution that helps law firms, general counsel and state and local governments automate unique business processes and simplify legal matter management

Ricoh USA, Inc. Named to ChannelE2E's Top 100 Vertical Market MSPs: 2021 Edition

  • Named to After Nines Inc.'s ChannelE2E Top 100 Vertical Market MSPs list and research (http://www.channelE2E.com/top100) for 2021
  • Annual list and research identify and honor the top 100 managed services providers (MSPs) in healthcare, legal, government, financial services, manufacturing and additional vertical markets
  • Ricoh was ranked among the top vertical market MSPs in legal

HP to resell EveryonePrint solutions

  • HP will offer the EveryonePrint Hybrid Cloud Platform as part of its managed print services offering
  • Is an all-in-one print infrastructure solution
  • Includes app built specifically for HP Workpath cloud platform
  • Remote printer configuration
  • Remote update installation
  • Serverless solution
  • Pricing not announced

HP launches cloud-based solutions

  • Offering new HP+ Smart App cloud ecosystem for select HP printers and MFPs
  • Automatically detect and fix connectivity issues
  • Monitoring to help detect and prevent malware attacks
  • Enables printing from virtually anywhere on any device
  • Private pickup for secure print release
  • Smart Dashboard to manage devices
  • HP Smart App
    • Print and scan from mobile device
    • Advanced App for multi-item scanning recognition
    • Book scanning
    • Auto-heal to remove marks and hole punches
    • Save as searchable PDF, TXT and DOCX files
      Will be part of soon to launch:
    • LaserJet M200 series
    • OfficeJet Pro 8000e and 9000e series
    • DeskJet 2700e and 4100e series
    • ENVY 6000e and 6400e series

All Covered Ranks Among Top Ten Vertical Market MSPs for Sixth Consecutive Year

  • Announces  All Covered (All Covered) has been named to After Nines Inc.’s ChannelE2E Top 100 Vertical Market MSPs list for 2021
  • All Covered earned the #8 spot on ChannelE2E’s Top 100 Vertical Market MSPs for its expertise in delivering solutions to the healthcare industry
  • All Covered’s sixth consecutive year in the top ten
  • The Top 100 Vertical Market MSPs rankings are based on ChannelE2E’s Q4 2020 and January 2021 readership survey, and ChannelE2E’s vertical market industry coverage

This year’s research revealed several key MSP market trends, including:

  • Honorees generated a combined $1.40 billion in vertical market annual recurring revenue (ARR) in 2020, up from $1.12 billion million in 2019. The surge involved organic growth combined with continued merger and acquisition (M&A) activity.
  • The most successful vertical market MSPs are zeroing in on healthcare and financial services, while MSPs in the legal and not-for-profit sectors also showed particularly strong growth.
  • The Top 100 Vertical Market MSPs now manage more than 3.1 million users across their customer sites as of 2020, up from 2.8 million in 2019.
  • MSPs consider their top vertical market technology partners to be Microsoft (58%), Dell Technologies (19%), Cisco Systems (17%), ConnectWise (16%) and Amazon Web Services (14%). Datto, Fortinet, Ingram Micro and Paxalso earned strong MSP response

Cybersecurity Update

  • The average ransom payment to ransomware operators is now $220,298, up 43% YoY, according to Coveware Security
  • Reverb Inc. headquartered in Chicago, IL, notified an unknown number of users for its musical instrument marketplace website that their info may have been exposed during recent data breach
  • Sapphire Community Health of Hamilton, MT notified 4,000 patients that their PHI was stolen during recent ransomware attack
  • Centennial School District of Portland, Oregon notified 6,100 students that their info may have been exposed after ransomware attack
  • HME Specialists, headquartered in Albuquerque, New Mexico, notified 153,000 patients that their PHI was exposed after email phishing attack
  • Doctors Medical Center of Modesto, CA notified an unknown number of patients that their PHI was accidentally posted online for past year
  • The FBI published a warning that Russian hackers, APT 29, Dukes and CozyBear have ramped up activity attempting to target large organizations in the U.S. to steal intelligence
  • Indiana University Health CISO Mitch Parker stated that the 3 major security gaps not being addressed by healthcare executives are:
    • Supply Chain
    • Organizational Integration
    • Physical Security
  • The Metropolitan Police in Washington D.C. notified an unknown number of citizens that the Babuk hacking group stole 250GB of data.
  • Peak Vista Community Health Centers of Colorado notified an unknown number of patients that their PHI was stolen during recent burglary
  • The hacking group, Qlockers, claims that they were able to collect $260,000 in ransom in 5 days by attacking vulnerable organizations
  • Radixx, a division of Sabre Corp. in Southlake, Texas, was hit by malware, which impacted 20 airlines that uses its software to ticket reservations
  • PCS Revenue Control Systems Inc., headquartered in Englewood, Colorado, notified 867,209 students in Alabama, Florida, Georgia and Texas that their info was exposed after its student nutrition database was hacked
  • VEP Healthcare of Concord, CA notified an unknown number of patients that their PHI was exposed after email phishing attack
  • Gyrodata Corp. of Houston, TX notified an unknown number of customers of its oilfield services that their info was exposed after cyberattack
  • Maine Department of Health & Human Services notified an unknown number of mental health patients that their info was exposed after it was accidentally posted on public website
  • Wyoming Department of Health notified 164,021 patients that their PHI was exposed after it was accidentally posted on public website
  • Experian announced it fixed a problem that accidentally allowed anyone to look up the credit score of “tens of millions” of Americans
  • Osborn Cancer Center of Chehalis, WA notified an unknown number of patients that their PHI may have been exposed after ransomware attack from Avaddon hacking group.
  • Proofpoint, a security solution firm headquartered in Sunnyvale, CA, announced it was acquired Thoma Bravo for $12.3 billion
  • Thoma Bravo also owns Kofax and Hyland
  • The FBI handed over 4.3 million email addresses that were harvested by the Emotet botnet.
  • Cisco announced it released patches to fix security vulnerabilities for its Firepower Threat Defense software used in its firewall solutions
  • Data Breach Today News reports on ransomware:
  • 80% of all ransoms paid went to 199 addresses
  • 21 days = average downtime after ransomware attack
  • 287 days = average amount of time to fully recover from ransomware attack
  • $350 million = total ransoms paid in 2020
  • $312,413 = average ransom paid
  • Google is being sued by people who had their PHI exposed after using the GAEN corona virus tracing tool, which apparently exposed PHI of millions of users
  • Thrifty White Pharmacy, headquartered in Plymouth, MN, notified an unknown number of patients that their PHI was exposed after a cybersecurity incident:
    • operations in six states, Montana, North Dakota, South Dakota, Minnesota, Wisconsin, and Iowa
  • The State of Pennsylvania is notifying 72,000 patients that their PHI was exposed after a third party vendor, Insight Global of Atlanta, Georgia, which manages the corona virus contact tracing database suffered a breach
  • AmeriFirst Financial, Inc., headquartered in Kalamazoo, MI, notified an unknown number of customers that their info was exposed after cyber attack
  • Einstein Healthcare Network, headquartered in Philadelphia, PA, is facing a class action lawsuit over an August 2020 phishing attack that resulted in multiple employee email accounts being accessed by an unauthorized individual that exposed PHI of 353,616 patients
  • River Springs Health of Bronx, NY notified 31,000 patients that their PHI was exposed after email phishing attack
  • Health Center Partners of Southern California in San Diego, CA, notified an unknown number of patients that their PHI was exposed after ransomware attack.
  • The Transportation Research Board, headquartered in Washington D.C., notified an unknown number of members that their info was exposed after a database, managed by J. Spargo & Associates of Fairfax, VA was hacked.


MSP, MSSP and IT Notes Industry April 26th, 2021

MSP, MSSP, and IT Industry Notes

Sponsored by

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

Altec To Educate Users About How They Can Boost the Value of Their Key2Act Solution During ...

  • exhibiting and presenting two sessions during Key2Act's Synergy virtual conference next week, April 26-30
  • designed to help KEY2ACT users learn how to get the most out of their solutions
  • Altec will present two sessions designed to educate Key2Act
    • users about how to go paperless and automate processes in AP and other departments

BCM One Expands UCaaSone™ With Cisco Webex® Integration

  • UCaaSone™, company's managed unified communications as a service (UCaaS) offering that runs on the BroadWorks® platform
  • Founded in 1992, BCM One is a leading provider of NextGen Communications and Managed Services to IT leaders and channel resellers nationwide

For Fifth Consecutive Quarter, Persistent Named a Top 15 Sourcing Standout for Managed.

  • named a Top 15 Sourcing Standout for Managed Services for fifth consecutive quarter by Information Services Group (ISG)
  • ISG Index™ provides an independent quarterly review of the latest sourcing industry data and trends
  • The ISG Index™ is recognized as the authoritative source for marketplace intelligence on the global technology and business services industry

Leading Managed Services Provider Offers Ransomware Protection-as-a-Service Based on ..

  • Cloudian® today announced that Calligo introduced a new Ransomware Protection-as-a-Service offering based on a Cloudian-Veeam data protection solution
    • Supports S3 Object Lock
  • Group-IB claims ransomware attacks increased 150% in 2020
  • Will continue to be one of the top global security threats this year

IDC predicts print fleet downsizing

  • Estimates that in 2021, 35% of large global enterprises will reduce their printer fleet by at least 50%
  • Direct consequence of remote working and learning brought on by government ordered lockdowns
  • Forecasting a compound annual reduction rate of -4.8% until 2024

Veeva Unveils Quality Content Reference Model to Empower Companies with Proven Best Practices

  • announced the availability of the Veeva Quality Content Reference Model
  • design to advance quality transformation efforts and drive further standardization in quality management
  • Veeva is the global leader in cloud software for the life sciences industry

Kyocera launches new apture solution

  • Now offering Kyocera Capture Manager of KCM
  • Intelligent process automation solution
  • User management and access control
  • Digital signature feature
  • Content Manager offers auto classify documents based on predefined templates
  • Data extraction to auto index documents using machine learning technology
  • Convert scanned documents to MS Office formats of searchable PDFs
  • Uses OCR (optical character recognition) engine from ABBYY Software of Russia
  • Route captured data to proper personnel and send email notification
    • Customized scripting
    • Pricing not announced

CSP Global Announces Breakthrough in CyberSecurity, Launches LifeCycle, Asia's First Master ...

Kofax offers new version of AP Agility

  • Intelligent automation solution for digital workflow transformation for accounts payable processes
  • Pre-built connectors for procure-to-pay, financial accounting and ERP systems, such as SAP S/4HANA Cloud, Oracle, Infor, etc
  • New invoice formats, extended document intelligence capabilities, workflows
  • Capture, digitize and extract key data from documents in any format
  • Validation, matching, resolving inconsistencies, coding and approval of invoices

Logicalis US Adds COO to Executive Team

  • Announced Michael McClain as Chief Operating Officer (COO)
  • McClain to oversee Logicalis' Managed Services, IT, Professional Services organizations and M&A strategy
  • Logicalis US is part of the Logicalis Group, which has more than 6,500 employees and annualized revenues of $1.7 billion

TPx Launches Security Advisory Services for Small and Medium-Sized Businesses

  • Announced expansion of services to include Security Advisory Services for small and medium-sized businesses (SMB’s)
  • Claims 60% of SMBs going out of business within 6 months of cyberattack
  • Pandemic has exponentially increased the cybersecurity threat, with 43% of attacks targeting SMBs
  • TPx is a nationwide managed service provider focused on the success of small- and medium-sized businesses (SMBs) with approximately 25,000 customers in more than 50,000 locations across the U.S

ECS / My IT Acquires The Purple Guys

  • ECS / My IT, completed acquisition of The Purple Guys ("TPG"), a Kansas City, Kansas-based managed service provider
  • The combined organization, of nearly 120 full-time employees
  • "With the acquisition of TPG by ECS / My IT, we'll be able to provide our client base enhanced solutions and offerings, broaden our geographic reach

CyberSheath Enhances Its CMMC Managed Services with CMMCEnclave, the Most ...

  • introduced the next evolution of its CMMC Managed Services, including its CMMCEnclave
  • CMMCEnclave is the first enclave with optional management of multiple levels of CMMC
  • Covers all three dimensions of compliance — IT, governance, and security
  • Established in 2008, CyberSheath is one of the most experienced and trusted IT security services partners for the U.S. defense industrial base

Xantrion Inc. Named to CRN's 2021 Managed Service Provider 500 List

  • Named for the sixth consecutive year to CRN's Managed Service Provider (MSP) 500 list for MSP Pioneer 250
  • The list is divided into three categories:
    • MSP Pioneer 250
    • MSP Elite 150
    • MSP Managed Security 100

PC sales hit highest growth

  • Gartner is reporting that worldwide PC shipments are up 32% for Q1 of 2021 compared to same quarter last year
  • Total of 69.9 million units shipped during quarter
  • Top three vendors were Lenovo, HP and Dell

New hack for MFPs and printers?

  • Forescout Security is warning of new set of vulnerabilities for IoT devices that get their TCP/IP stack code from third parties, including Nucleus NET, FreeBSD and NetX
  • Could allow hackers to launch Denial of Service (DoS) or Remote Code Execution (RCE)
  • Have named it the “Name:Wreck” vulnerability
  • Over 100 million devices are potentially affected, including printers and MFPs
    • “This can be an entry point, a foothold into a network and from there you can decide, basically, what the attack is”; stated Daniel dos Santos, Research Manager
    • “One of the things that you can do is just basically take devices offline by sending malicious packets that crash the device
    • “Another thing is when you are able to actually execute code on the device, that opens up the possibility of persistence on the network or moving laterally in the network to other kinds of targets”
    • “gain access to enterprise networks and steal sensitive information”
    • Healthcare could be among the most affected

Cybersecurity Update

  • Mandiant Security Software published results of 2020 breaches
    • 25% increase in ransomware attacks
    • 78% of ransomware attacks had dwell time of 30 days or less
    • 1% had dwell time of 700 days or more
    • 59% were detected internally
  • Tenable Research published report
    • More than 18,000 common vulnerabilities and exposures (CVEs) were reported in 2020, up 6%
    • (this includes Ripple20 and others than impact some brands of printers and MFPs)
    • 46% of breaches in healthcare were from ransomware attacks
  • Federal Reserve Chairman Jerome on CBS 60 Minutes, stated that cyberattacks are now the foremost risk to the finance vertical.
  • CareFirst BlueCross BlueShield’s Community Health Plan District of Columbia in D.C. notified an unknown number of patients that their PHI was exposed after ransomware attack.
  • Cuyahoga Metropolitan Housing Authority of Cleveland, OH notified 189,008 people that their info was exposed after ransomware attack.
  • Guess Clothing notified an unknown number of customers that their info was exposed after ransomware attack.
  • Brokerage firm National Securities Corp. of New York City, NY has agreed to pay $3 million in a settlement with New York’s financial services regulator over shortfalls that resulted in four cybersecurity breaches involving unauthorized access to email accounts.
  • The Hillsborough and Bernards Public School Districts in New Jersey notified an unknown number of students that their info may have been exposed after ransomware attack.
  • The Houston Rockets NBA basketball team notified an unknown number of customers that their info may have been exposed after being hit by by “Babuk” ransomware with 500 GB allegedly stolen.
  • University Health of San Antonio, TX began notifying 2,704 patients that its billing services vendor, Med-Data, fell victim to a data breach.
  • Coca Cola’s former employee Xiaorong You is on trial in Greenville, TN, for allegedly stealing confidential info and selling it for $39 thousands dollars
  • Montefiore Medical Center of New York notified an unknown number of patients that their PHI was illegally access by an employee.
  • Red Deer Regional Hospital of Alberta, Canada notified 3,224 patients that their PHI was exposed after a breach.
  • Planned Parenthood of Metropolitan Washington, D.C., on Friday revealed it had a breach of patient information last fall.
  • Algoma Health of Ontario, Canada notified an unknown number of patients that their PHI was exposed after ransomware attack.

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