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MSP & MSSP Industry Notes

MSP, MSSP and IT Notes Industry January 24th, 2021

January 24, 2021

MSP. IT & MSSP Industry Notes

Sponsored by

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

CTS Acquires ClearSky Technologies to Create a Comprehensive Offering of In-building Wireless ...

  • Communication Technology Services, a U.S. provider of in-building and campus wireless solutions, has acquired ClearSky Technologies, based out of Orlando, Florida
  • The wireless industry is seeing two significant shifts - the need for greater indoor cellular coverage for mission critical applications and the ability for enterprises to deploy their own private LTE and 5G networks
  • Acquisition provides Communication Technology Services a foundation of network solutions and expertise that is critical to the successful deployment of private LTE and 5G networks

Lexington IT firm acquires Ohio firm, expands into region

  • Reported on Wtvq.com
  • NetGain Technologies, a managed IT services provider in the Midwestern and Southeastern U.S., has acquired Arnet Technologies and LK TECH
  • Employees of both Arnet Technologies and LK TECH will join the NetGain team

Thrive Acquires Apex IT Group

  • Thrive, a provider of NextGen Managed Services, has acquired Apex IT Group, a leader in IT technology managed solutions for companies in the Greater Philadelphia region
  • Establishes Thrive's significant presence in the Mid-Atlantic corridor by expanding their Cloud & Cyber Security focused NextGen platform into the Apex IT client base
  • Apex IT Group, headquartered in Mount Laurel, New Jersey, delivers IT managed services
  • Apex IT Group will be a founding staple of Thrive's Mid-Atlantic region, overseen by Jason Shirdon, EVP & Regional General Manager, and formerly the President of EaseTech, a Columbia, Maryland MSP that Thrive acquired in late 2019

etherFAX offers Direct messaging connector

  • etherFAX, headquartered in Holmdel, NJ, announced new DirectFax solution enables healthcare organizations to send and receive PHI directly to applications with end-to-end encryption
  • etherFAX is provider of cloud-based fax server solutions
  • Announced it won contract for new solution from Starling Physicians, which has 30 offices across Connecticut

Quocirca report on print security

77% of organizations surveyed reported that printing will be a very important or critical aspect of their business in next 12 months

  • 64% experienced print related data losses in 2020
  • Average cost of data loss of $1.6 million
  • 78% will be increasing print security solution spending in 2021
  • 45% will go to their managed IT security services vendor for help with print security
  • Only 15% trust their MFP/printer vendor for print security solutions

Importance of print security article

  • Published by The Imaging Channel magazine
    In past 6 months, 2/3’s of organizations have experienced data losses due to
    insecure printing practices
  • 40% of IT decision-makers turn to their managed security service provider for print security advice
  • Microsoft stated that 44% of hacking targets were in the information technology sector, including equipment (printer/MFP) providers
  • Printers/MFPs are some of the most neglected devices on a customer’s network when it comes to data security
    • Cybercriminals are aware of this and often target printers/MFPs for that reason
  • The very remote monitoring and management technology that manage print services providers rely on, can also be source of security risk
  • DCA (data collection agent) could be transformed into a silent and effective
    command/control attack vector for cybercriminals

Fujitsu launches ScanSnap iX1600 and iX1400 scanners

  • Reported on betanews.com
  • New iX1600 and iX1400
  • iX 1600 has 4.3” LCD display and Wi-Fi
  • USB connect
  • Mac and Windows compatible
  • Uses ScanSnap software
  • iX1600 simplex scan speed of 40 ipm, duplex at 80ipm
  • Both will retail for under $500

Expereo certified as Advanced partner of Cisco's Cloud and Managed Services Program

  • Expereo, has been certified as an Advanced partner of Cisco’s Cloud and Managed Services Program (CMSP)
  • Expereo now a part of Cisco’s world-wide Advanced partners
  • Expereo is a provider of managed network solutions, including Global Internet connectivity, SD-WAN, and Cloud Acceleration services

Importance of print security article

  • Published by The Imaging Channel magazine
    In past 6 months, 2/3’s of organizations have experienced data losses due to
    insecure printing practices
  • 40% of IT decision-makers turn to their managed security service provider for print security advice
  • Microsoft stated that 44% of hacking targets were in the information technology sector, including equipment (printer/MFP) providers
  • Printers/MFPs are some of the most neglected devices on a customer’s network when it comes to data security
    • Cybercriminals are aware of this and often target printers/MFPs for that reason
  • The very remote monitoring and management technology that manage print services providers rely on, can also be source of security risk
  • DCA (data collection agent) could be transformed into a silent and effective
    command/control attack vector for cybercriminals

Fujitsu launches ScanSnap iX1600 and iX1400 scanners

  • Reported on betanews.com
  • New iX1600 and iX1400
  • iX 1600 has 4.3” LCD display and Wi-Fi
  • USB connect
  • Mac and Windows compatible
  • Uses ScanSnap software
  • iX1600 simplex scan speed of 40 ipm, duplex at 80ipm
  • Both will retail for under $500

Expereo certified as Advanced partner of Cisco's Cloud and Managed Services Program

  • Expereo, has been certified as an Advanced partner of Cisco’s Cloud and Managed Services Program (CMSP)
  • Expereo now a part of Cisco’s world-wide Advanced partners
  • Expereo is a provider of managed network solutions, including Global Internet connectivity, SD-WAN, and Cloud Acceleration services

The future of print in the digital workplace – Global Market Insight Study

  • Reported on itweb.co.za
  • Digitization is also set to accelerate
  • Print simply is not going to disappear any time soon
  • “The ‘less-paper’ office is more likely than the paperless office”
  • 78% say printing is important to their daily business
  • dropping to 64% that expect it will still be important in 2025

Global PC shipments increase

IDC reports that sales are up 26.1% during last quarter

  • Reached a total of 91.6 million units
  • Growth fueled by work from home and remote learning during pandemic
  • Top manufacturers include:
  • Lenovo of China
  • HP
  • Dell
  • Apple
  • Acer

Toshiba partners with Barracuda

  • Barracuda Networks, headquartered in Campbell, CA, is supporting the development of Toshiba’s global managed IT services blueprint
  • “We have seen a lot of print companies that have been acquiring security centric or security capable managed service providers, so that they can go and provide more services to their customers, and they have proven to be extremely successful. I think we will see more and more organizations looking to see how they can change their focus,
    how they can do more for their customers, how they can retain their customers, how they can find new customers, and we are well positioned to help them do that.”, stated Jason Howells, VP of Barracuda
  • Has also provided Toshiba’s printer/MFP division with ongoing marketing tools and support, including access to partner portal
  • Is now running weekly training sessions for sales force
  • Portfolio of security products including email, network, application, cloud, as well as managed services and data protection

Cybersecurity

  • ZDNet magazine now reports that 50% of hacking attacks on healthcare industry involve ransomware.
  • The federal government announced that the year 2020 set a record for number of breaches in the U.S. healthcare industry.
  • Socialarks, a social media management company, exposed 400 gigabytes of personal info from 214 million users due to an unsecure online database.
  • President Donald Trump officially signed HR 7898 into law on January 5, 2021The HIPAA
    • Safe Harbor bill amends the HITECH act to require the Department of
      Health and Human Services to incentivize best practice cybersecurity for meeting HIPAA requirements.
    • The legislation directs HHS to take into account a covered entity’s or business associate’s use of industry-standard security practices within the course of 12 months, when investigating and undertaking HIPAA enforcement actions, or other regulatory purposes.
    • requires that HHS take cybersecurity into consideration when calculating fines related to security incidents
    • required to decrease the extent and length of an audit, if it’s determined the impacted entity has indeed met industry-standard best practice security requirements.
    • “this provision serves as a positive incentive for health providers to increase investment in cybersecurity for the benefit of regulatory compliance and, ultimately, patient safety,”
  • A global law enforcement operation has taken down DarkMarket, which Europol describes as the world's largest underground marketplace of illegal goods on the dark web.
  • DarkMarket has generated $170.2 million in revenue by selling drugs, malware, credit cards and more
    • arrested a 34-year-old Australian alleged to have operated DarkMarket
    • also shuttered 20 servers used to host the illicit market located in Moldova and Ukraine
    • DarkMarket had more than 500,000 users, including 2,400 actively selling content, resulting in more than 320,000 transactions
  • Rogue malware that can hack into an Android-based smartphone is up for sale on the Dark Web for as little as $29.99
  • Leon Medical Centers of Florida notified an unknown number of patients that their PHI was exposed after ransomware attack
  • Promutuel Insurance company notified 630,000 customers that their info was exposed after being posted online by a ransomware hacker.
  • Banner Health, headquartered in Phoenix, AZ, announced it has agreed to pay $200,000 to settle allegations of not providing patients with timely access to their PHI.
  • Check Point Cybersecurity announced that its research shows that 43% of all email phishing attempts are attempting to pass themselves off as messages from Microsoft.
  • Wall Street Journal reported that the TikTok app is exploiting a loophole to collect unique identifiers from millions of Android-based smartphone users and provide to Chinese government.
  • Ring, the video doorbell company, notified an unknown number of customers that their info was exposed after a security flaw was discovered.
  • Clearfield County government of Pennsylvania notified an unknown number of citizens that their info may have been exposed after ransomware attack.
  • Beebe Medical Foundation of Lewes, Delaware notified an unknown number of patients that their PHI was exposed after a ransomware attack.
  • Stormont Vail Health of Topeka, Kansas notified an unknown number of patients that their PHI may have been exposed after an employee illegally shared website access to outsiders.
  • The Puget Sound Educational Service District notified an unknown number of students in King and Pierce counties of Washington, that their info may have been exposed after ransomware attack.
  • Clark Hill Law Firm, headquartered in Detroit, MI, notified an unknown number of clients that their info may have been exposed after cyberattack.
  • United Nations Environmental Program notified 100,000 people that their info may have been exposed after cybersecurity incident.
  • Start Skydiving of Middletown, Ohio notified an unknown number of employees and customers that their info may have been exposed after being illegally accessed by a former employee.
  • Galstan & Ward Family and Cosmetic Dentistry of Suwanee, GA notified 10,759 patients that their PHI was exposed after ransomware attack.
  • Gastroenterology Consultants Ltd. of Nevada notified an unknown number of patients that their PHI was exposed after ransomware attack.
  • Golden Gate Regional Center of San Francisco, CA notified 11,315 patients that their PHI was exposed after ransomware attack.
  • Taylor Made Diagnostics of Virginia notified 3,464 patients that their PHI was exposed after ransomware attack.
  • Warren-Washington-Albany ARC of New York notified 1,000 patients that their PHI was exposed after ransomware attack.
  • New Jersey Dental Hygienists’ Association notified 160,000 patients that their PHI was exposed after ransomware attack.
  • Reconstructive Orthopedic Center of Houston, TX, notified an unknown number of patients that their PHI was exposed after ransomware attack.
  • Paramount Dental Studio of Huntington Beach, CA notified an unknown number of patients that their PHI was exposed after ransomware attack.
  • Coldwater Orthodontics of Michigan notified an unknown number of patients that their PHI was exposed after ransomware attack.
  • Delta Dental Plans Association of Illinois notified an unknown number of patients that their PHI was exposed after ransomware attack.
  • All About potential Family Chiropractic of South Dakota notified an unknown number of patients that their PHI was exposed after ransomware attack.
  • Crozer-Keystone Health System of Pennsylvania notified 6,863 patients that their PHI was exposed after ransomware attack.
  • Capcom Video Games notified “thousands” of customers that their info was exposed after ransomware attack.
  • Pitkin County government in Colorado notified an unknown number of citizens that their info was exposed after cybersecurity incident.
  • Ronald McDonald House Charities, headquartered in Chicago, IL, notified 18,000 guests that their info was exposed after ransomware attack.
  • Excellus Health Plan, Inc., headquartered in Rochester, NY, has agreed to pay $5.1 million to the Office for Civil Rights (OCR) at the U.S. Department of Health and Human Services (HHS) and to implement a corrective action plan to settle potential violations of the Health Insurance Portability and Accountability Act (HIPAA) Privacy and Security Rules related to a breach affecting over 9.3 million people.
  • Gainwell Technologies, headquartered in Conway, Arkansas, announced that someone may have gained unauthorized access to 1,200 participants’ information in Wisconsin’s  Medicaid program.

MSP, MSSP and IT Notes Industry January 17th, 2021

January 17, 2021

MSP. IT & MSSP Industry Notes

Sponsored by

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

SEEPEX Selects OpenText To Manage Mission-Critical Information

  • OpenTextTM , today announced SEEPEX, is leveraging OpenText™ Content Suite and OpenText™ Extended ECM for SAP® Solutions
  • SEEPEX offers customized solutions with progressive cavity pumps, pump systems, and digital solutions for a wide range of applications in nearly every industry
  • "The decision to extend our use of OpenText was an easy one," said Roland Rottländer, Data Processing Manager, SEEPEX. "OpenText provides exactly what we need; a single, enterprise-wide content management platform for our 800 users

AccountabilIT Acquires Enterprise Technology Services, Bringing Wider Variety Of Services ...

  • AccountabilIT has announced it has acquired Enterprise Technology Services
  • Enterprise offers managed IT services in Arizona
  • AccountabilIT is a managed IT services and cybersecurity firm based out of Scottsdale, Arizona
  • Enterprise Technology services has delivered IT solutions to businesses in Arizona since 1998

Atmosera once more recognized as a Microsoft Azure Expert Managed Service Provider

  • Atmosera, announced that it has been recognized as a Microsoft Azure Expert Managed Services Provider (MSP)
  • Azure Expert MSP status is Microsoft’s highest recognition for partners offering cloud management services on Azure

Konica Minolta Named to ChannelE2E’s Top 250 Public Cloud MSPs List for 2020

  • Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta), along with its IT Services Division, All Covered, announces ChannelE2E has named it to the Top 250 Public Cloud MSPs list for 2020.
  • ChannelE2E, is published by After Nines Inc
  • The list and research identify and honor the top managed IT service providers (MSPs) that support customers on Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP) and more
  • Ranking on based on readership survey
  • Highlights from ChannelE2E research
  • Public Cloud MSP Revenue Growth: MSP honorees, on average, expect to generate $29.2 million in public cloud revenues in 2020, up 38% from 2019.
  • Geography: MSP honorees are headquartered in 29 different countries, and 51% of the MSP honorees are headquartered outside of North America.
  • Public Cloud Platforms Supported: 82% of the MSP honorees support Microsoft Azure, followed by AWS (65%), Google Cloud Platform (23%) and VMware Cloud on AWS (18%).
  • Largest Revenue Share: 44% of MSP honorees said Microsoft Azure generates the bulk of their public cloud revenues, followed by AWS (41%).
  • Cybersecurity: Public cloud MSPs are growing their focus on cloud security posture management (CSPM), extended detection and response (XDR) and additional cyber services.
  • M&A: Mergers, acquisitions and private equity investments continue to accelerate across the public cloud MSP sector. MSP honorees have made more than two-dozen acquisitions in the past year.

NeoSystems Reaches CMMC-AB Registered Practitioner Organization Status

  • NeoSystems, announced today that it has been recognized by the Cybersecurity Maturity Model Certification (CMMC) Accreditation Body (AB) as a Registered Provider Organization (RPO)
  • NeoSystems, based in Tysons Corner, Virginia, is a full service strategic outsourcer, IT systems integrator and managed service provider delivering services and solutions to enable, run and secure government contractors, commercial companies and nonprofits
  • The CMMC Model itself is created, managed and mandated by the Department of Defense (DoD). Its purpose is to validate the security of the DoD's 300,000 vendors throughout its supply chain and includes five levels of certifications

Cloud4C collaborates with Citrix for VDI Solutions

  • Cloud4C, has partnered with Citrix to offer Citrix Virtual Apps and Desktops service
  • Cloud4C provides cloud (public, private, hybrid) and community cloud services (Banking Community Cloud, SAP Community Cloud), cloud migration on public cloud platforms such as AWS, Microsoft Azure, Google Cloud, end to end cloud managed services, disaster recovery services, managed security services

Comstar Technologies Announces Brand Transformation

  • Comstar stands as a full-service, single-source technology consultant, guiding businesses worldwide toward a full range of technology solutions required in today's digital environment
  • Initially founded as a Philadelphia-based supplier for telephony and cabling company

BTA Virtual Managed IT Services Workshop Starts Feb. 2

  • Starts 2/2/2021 from 1-3PM and continues through March 2nd, 2021
  • Chris Ryne of Growth Achievement Partners (GAP) will present the BTA Virtual Managed IT Services Workshop
  • Topics to Include
    • Session 1 – Market overview, business model & KPIs, pricing & packaging
    • Session 2 – Operations & service deliver
    • Session 3 – Sales process & virtual CIO (vCIO) development
    • Session 4 – Marketing, list development, account rep & manager engagement
    • Session 5 – Third-party partners, trends & strategies of MSP acquisition, blueprint for establishing & executing your strategy

Kofax adds intelligent automation

  • Adds AI (artificial intelligence) and machine learning to its document capture solution
  • To improve automation with invoice and accounts payable processes
  • Reduce manual work
  • Boost speed and reduce errors
  • Supports integration with:
    • Microsoft Dynamics 365 Finance & Operations
    • Netsuite
    • Oracle Financial Cloud
    • SAP
  • “touchless processing to manage complex accounts payable processes
  • Automated collection of missing documents
  • Resolve inconsistencies between invoices, purchase orders and receiving information
  • Automating AP (accounts payable) processes can reduce costs and errors 70%-85%

TPx Introduces Managed Wi-Fi 6 for Higher Speed, Coverage and Reliability

  • TPx, a managed services provides managed IT, security, unified communications and connectivity, announced today that its MSx Managed Networks service now leverages Wi-Fi 6 (802.11ax) technology
  • Wi-Fi 6 (802.11ax) technology will help boost business productivity with secure, fast and easily accessible Wi-Fi connectivity
  • Wi-Fi 6, also known as High-Efficiency Wireless Local Area Network (WLAN), lays the groundwork for the growing use of internet-connected hardware and devices as well as applications like collaborative high-definition (HD) video streaming, augmented & virtual reality
  • TPx, founded in 1998, TPx provides access, communications, collaboration and managed service offerings such as firewalls, Microsoft 365, SD-WAN and endpoint security

Tom D'Agostino, Jr., CEO of Smart Source, Announces Acquisition of Grandflow, Inc.

  • Smart Source announces its acquisition of the majority of assets of Grandflow, Inc. ("Grandflow") in Livermore, California
  • Grandflow was founded in 1973 as Grand Business Forms by Carl Rusca and offers document management services, along with print and promotional products
  • Smart Source is a Brand Management Business Process Outsourcer ("BPO") and Technology provider headquartered in Atlanta, Georgia

Mark Henson, Senior Vice President of Business Development, commented that "Smart Source's expanded platform of services and technology will be a significant benefit to all of Grandflow's customers."

How to replace Google Cloud Print for your LAN-based mobile device printing needs

  • Reported on Tech Republic
  • Options for Chromebook users that don’t have  network ready printer
  • PaperCut Mobility Print



Cybersecurity Updates

  • Window to the World Communications, owner of WTTW and WFMT stations in Chicago, IL, notified an unknown number of customers that their info may have been exposed after email phishing attack that lasted 2 years.
  • HYAS Security published results of study that shows that the Ryuk hacking group has collected over $150 million in ransomware payments since February of 2018.
  • Lake Regional Healthcare of Fergus Falls, MN notified an unknown number of patients that their PHI was exposed after ransomware attack.
  • Nissan North America notified an unknown number of customers that its source code was leaked after a Bitbucket Git server misconfiguration
  • TrustWave Security issued warning about new QRat Trojan malware that can provide hackers with complete control over infected Microsoft Windows machines.
  • Usually delivered via email phishing attacks.
  • Kela Cybersecurity is warning that cyber criminals are now taking aim at online video gaming users for next big payday.
    • The Dark Web supposedly is now selling up to 1 million compromised end user video game accounts
  • Christopher Dobbins, formerly of Stradis Healthcare of Georgia, was sentenced to one year in prison and $221,200 fine for being involved in an insider breach.
  • ThreatPost magazine is reporting of a new ransomware family named “Babuk
  • Has already claimed at least 4 corporate victims in the U.S.
  • Abuses the Windows Restart Manager application in servers
  • Ubiquis Group of New York, notified customers, including the New York Department of Education, that teacher info may have been exposed after ransomware attack.
  • Malwarebytes is reporting that the Emotet trojan malware attackers are sending more than 100,000 phishing emails per day in attempt to steal info from organizations in the U.S.

MSP, MSSP and IT Notes Industry January 4th, 2021

January 4th, 2021

MSP, MSSP and IT Industry Notes

Sponsored by

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

Tyler Technologies to Provide Case Management Solution to Akron Municipal Court in Ohio

  • Tyler Technologies, Inc., announced it has signed an agreement with the Akron Municipal Court in Ohio for Tyler’s Odyssey® court case management suite
  • Agreement includes Odyssey Case Manager™, Odyssey Financial Manager™, and integrated content management
  • Akron Municipal Court processes approximately 44,000 cases annually
  • Akron Municipal Court marks the fifth Ohio court to choose Odyssey

Stark County commissioners approve new sheriff's record system

  • Stark County commissioners voted 3-0 Wednesday to approve the Stark County Sheriff's Office purchasing a cloud-based records system from Tyler Technologies
  • The cost is $1.02 million for equipment, software and installation, plus at least $289,735 a year in maintenance but with no maintenance fee the first 18 months
  • The estimated cost of having the system for over 10 years is about $3.52 million
  • Approved the sheriff's office adding another printer at a cost of $127 a month for the Metro Narcotics Unit as part of a five-year agreement with Graphic Enterprises. The contract already includes the cost of leasing 10 Konica Minolta copiers and 12 Hewlett-Packard desktop color printers

One Equity Partners Acquires VASS Consultoria de Sistemas

  • One Equity Partners ("OEP"), a middle market private equity firm, announced that it has completed the acquisition of VASS Consultoría de Sistemas S.L. ("VASS" or "the Company"), a leading European provider of digital transformation, cloud infrastructure and managed IT solutions
  • Financial terms of the transaction were not disclosed

Novel Approaches are Required to Satisfy Demand for Comprehensive Cybersecurity

  • The global cyber security market size overall was valued at USD 156.5 Billion in 2019
  • Expected to expand at a compound annual growth rate (CAGR) of 10.0% from 2020 to 2027, according to data by Grand View Research

Cerberus Sentinel Announces Acquisition of Alpine Security

  • Cerberus Cyber Sentinel Corporation, a cybersecurity consulting and managed services firm based in Scottsdale, Ariz., announced that it has acquired Alpine Security, a St. Louis, Missouri-based cybersecurity services provider
  • Under the terms of the acquisition, Alpine will become part of Cerberus Sentinel and will continue to focus on providing integrated risk managed services to a diverse set of national customers
  • Alpine will continue to be based in St. Louis, and its compliance team will add to the experienced Cerberus Sentinel team led by chief compliance officer Baan Alsinawi

Valeo Networks Acquires Etech Solutions, Further Expanding National MSSP Footprint in the ...

  • Valeo Networks, a division of Saalex Corporation a Managed Security Service Provider (MSSP), today announced the acquisition of Etech Solutions, an Iowa-based Managed Service Provider (MSP)
  • The acquisition includes Etech Solutions' affiliate brand EtechASP
  • Financial terms are not being released
  • Etech Solutions and EtechASP brands will operate as DBA Valeo Networks companies and maintain their Ankeny, IA headquarters

IZEA Managed Services Bookings Swing to Show 12% Annual Growth

  • ZEAWorldwide, a provider of influencer marketing technology, data, and services for the world’s leading brands, announced today that it has been awarded a new contract for influencer marketing services from an existing customer who is a Fortune 100 retailer
  • The contract, in combination with other recent wins, has now pushed IZEA’s Managed Services bookings growth in Q4 2020 to a 47% increase, as compared to Q4 2019

Code42 Wins Pair of Cybersecurity Awards

  • Code42 was named as a Top 25 Cybersecurity Company by The Software Report and a gold winner in the 12th Annual 2020 Golden Bridge Business and Innovation Awards® for Data Protection Innovation
  • Code42 and its IncydrTM product were honored for the unique way they help customers speed detection and response to insider risks to data
  • Incydr is a SaaS data risk detection and response product



Cybersecurity Updates

  • Proliance Surgeons of Seattle, WA notified an unknown number of patients that their PHI may have been exposed after a cybersecurity incident.
  • Elite Primary Care, aka Dr. Peter Wrobel Clinic, of Waycross, Georgia, was ordered to pay $36,000 to settle HIPAA violation regarding failure to respond to patient’s request for their PHI.
  • University of Vermont Medical Center gave more details on October ransomware attack:
    • Did not pay ransom
    • Attack deposited malware on all servers, 5,000 computers and laptops
    • Took entire month to restore PCs and servers
    • So far, 80% of the hospital’s applications have been restored
  • Microsoft announced it has discovered a second hacking team dubbed “Supemova” installed a backdoor in the SolarWinds software, which impacted a minimum of 18,000 government and private sector organizations
    • While original malware originated from Russia, second strain’s origin not yet determined
    • SolarWinds of Austin, TX provides network-monitoring software to hundreds of thousands of organizations worldwide
    • Networks running SolarWinds that have been infected should “burn it to the ground and rebuild it” according to Bruce Schneier, a security expert for Security Week magazine
  • Facebook paid a bounty of $13,000 to Saugat Pokharel for exposing a flaw that exposes email addresses and birthdates of customers.
  • The U.S. Attorney’s office announced it had taken possession of domain names that were being used by hackers to create website that claimed to offer COVID-19 vaccines, and then steal user’s info and launched email phishing and malware attacks.
  • EyeMed, headquartered in Cincinnati, Ohio, notified 485,000 patients that are Aetna and Blue Cross insurance members, that their PHI was exposed after e-mail phishing attack.
  • Rangely District Hospital of Colorado announced that after 6 months of work, it has restored all of its computers after ransomware attack in April.
  • Jefferson County government of Kentucky notified an unknown number of citizens that their info may have been exposed after ransomware attack.
  • City of Ellensburg government of Washington notified an unknown number of citizens that their info may have been exposed after ransomware attack.
  • TennCare of Nashville, Tennessee notified 3,300 patients that their PHI may have been exposed after mailing error.
  • Forward Air Trucking, headquartered in Greeneville, TN notified an unknown number of customers that their info may have been exposed after ransomware attack.
  • Premier Kids Care Inc. of Monroe, Georgia notified an unknown number of patients that their PHI may have been exposed after ransomware attack.
  • Uri Shaked, a security researcher, published report detailing on how he hacked into several 3D printers.
    • Showed the method during his “Live Breaking into Encrypted 3D Printer” online workshop.

MSP, MSSP and IT Industry Notes December 28th, 2020

December 28th, 2020

MSP, MSSP and IT Industry Notes

Sponsored by

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

IBM Announces Acquisition of Cloud Implementation Application Transformation & Managed ...

  • IBM Corp., announced on Tuesday it has acquired Nordcloud, a European cloud implementation, application transformation, and managed services provider
  • acquisition comes just days after IBM announced it acquired Expertus Technologies Inc., a Canadian Fintech company that assists clients with processing over $50 billion in transactions per day
  • Nordcloud claims to be a European leader in public cloud infrastructure solutions and cloud-native application services



Sirius Captures No. 1 Ranking of Top Diversified Managed Services Providers

  • Sirius Computer Solutions, Inc. (Sirius), a leading national IT solutions integrator, ranked first in the inaugural 2020 Channel Futures 2020 NextGen 101
  • Champion Solutions Group, Inc., a newly acquired Sirius company, also made the list.
  • Florida-based Champion ranked 31st on the NextGen 101
  • The 2020 MSP 501 and NextGen 101 lists are based on data collected by Channel Futures and its sister site, Channel Partners. Data was collected in 2020

Atos confirms expertise in Cloud services with renewed recognition as a Microsoft Azure Expert ...

  • Atos announced that it has successfully renewed its status as Microsoft Azure Expert Managed Service Provider (MSP), for the 2nd consecutive year
  • Atos is one of less than 100 Microsoft Azure expert MSP partners worldwide and was amongst those that qualified early in July 2019

Konica Minolta Receives Four BLI Awards from Keypoint Intelligence

  • Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) announced it has received four prestigious Buyers Lab Awards from Keypoint Intelligence
  • BLI PaceSetter Award in Healthcare
  • BLI 2021 Pick and Outstanding Achievement Awards
    • Outstanding Cost Accounting & Recovery Solution: Konica Minolta Dispatcher Paragon
    • Outstanding Achievement in Innovation: Return to Work
    • BLI 2021-2022 PaceSetter in Hybrid Workplace

Pharos updates solution

  • Now offering version 5.3 of its Blueprint Enterprise solution
    • Provides administrative improvements
    • Touchless printing via Pharos Print mobile app
    • Mobile QR Code print release configuration
    • Sentry Print secure print support for Konica Minolta, Xerox and HP devices

Employees now more likely to expose data - Study conducted by Code42 Security

  • 85% of employees are more likely to leak files today than before pandemic
  • 76% of IT security leaders say their organizations have experienced one of more data
    breaches since work from home started
  • 59% = insider threats will increase in next 2 years
  • 54% = do not have formal insider risk response plan
  • 40% = do not assess how effectively their technologies mitigate insider threats

Study on government use of paper - Research conducted by Center for Digital Government

  • Survey of state and local government leaders
  • 52% = paper documents make up 50% or more of initial records
  • 68% = indicate eliminating paper is moderate to very urgent
  • 70% = need for digital documents have increased due to pandemic
  • 70% = accessibility on constituent-facing applications is either important or extremely important

Square 9 launches new services

  • Square 9 Software, maker of DM and ECM solutions, and headquartered in New Haven,
    CT, introduced GlobalCapture Cloud Transformation Services
  • Provides an end-to-end secure platform for digital transformation in the cloud
  • Users have a complete cloud solution to capture, store and automate business processes

Boston Managed IT Outsourcing Cloud And VoIP Security Solutions Updated

  • Newly updated IT outsourcing and managed IT services have been launched by the team at IT Management Solutions.
  • Work with clients from Boston, New England

Ntiva and Southfield Capital Announce the Strategic Acquisitions of Forget Computers and Netlink ...

  • Southfield Capital, announced that Ntiva Inc., has completed the acquisitions of Forget Computers and NetLink Systems
  • Transactions represent Ntiva's ninth and tenth acquisition in the United States, reinforcing the company's continued growth in the MSP market
  • Forget Computers, based in Chicago IL, is recognized as the top Apple Technology experts in the NidWest and have focused solely on helping organizations support their macOS and iOS users
  • MetLink Systems, a provided of Managed IT services in Queens, NY, adds direct access to Manhattan and the surrounding Metro area,

AuthBridge, India's largest Authentication Technology Company unveils electronic signature ...

  • AuthBridge Research Services Private Limited, India's largest authentication technology company, announced the launch of its new electronic signature solution, SignDrive, a cloud-based document management solution
  • SignDrive is built on AI-driven optical character recognition (OCR) and the image recognition technology, and comes with an in-built signer verification
  • SignDrive combines AuthBridge's AI-powered verification technology with MSBDocs' automated document processing capabilities and offers a hybrid signature solution which includes electronically generated signatures



Cybersecurity Updates

The federal Cybersecurity and Infrastructure Security Agency (CISA) reported a large scale hacking incident involving government agencies and organizations that use SolarWinds supply chain software.

  • “grave risk” to federal, state and local government networks
  • Symantec has identified infections on over 2,000 computers at more than 100 of its customers
  • Attackers delivered malware to possibly thousands of organizations in the U.S.

The FBI is reporting that the Wizard Spider hacking group of Russia is using Ryuk ransomware to extort $61 million in ransom from US healthcare firms.

Colbi Trent Defiore was sentenced to 3 years in prison for stealing PHI to resell while working for a Medicare enrollment company in Louisiana.

ThreatPost magazine reports that Microsoft Office 365 credentials are under attack by fax alert emails.

  • Email impersonates eFax to coerce users to click on attached document to unleash malware.

Armis Security published report that 97% of devices affected by the Urgent/11 security vulnerabilities have not yet been patched

  • 80% of impacted devices are still vulnerable to attack
  • Relates to CDPwn flaws in the devices that use Wind River VxWorks code
  • (could include printers and MFPs)

Weslaco Independent School District of Weslaco, TX notified an unknown number of students that their info may have been exposed after ransomware attack.

Researchers announced that they have found a way to turn RAM chips into WiFi cards to steal data from computers.

  • Malicious code could be planted by attackers to manipulate the electrical current inside the RAM card in order to generate electromagnetic waves with frequency consistent with WiFi signal spectrum

Taylor Made Diagnostics of Newport News, Virginia notified an unknown number of patients that their PHI was exposed after ransomware attack.

Apex Laboratory of Long Island, NY and satellite in Florida notified an unknown number of patients that their PHI was exposed after ransomware attack.

The U.S. Treasury and Commerce Department announced that Russian hackers broke into network and monitored staff email for months.

The Jersey City Municipal Utilities Authority of New Jersey notified an unknown number of customers that their info may have been exposed after ransomware attack.

The City of Independence, Missouri notified an unknown number of citizens that their info may have been exposed after ransomware attack.

University Hospital of Augusta, Georgia reported that it is turning away 20% of all incoming emails due to security risks

  • Averaging 550 cyber attacks per day

The City of Dade City, Florida notified an unknown number of citizens that their info may have been exposed after ransomware attack.

The Great Neck Yeshiva High School of New York notified an unknown number of students that their info may have been exposed after cyber attack.

Moderna Pharmaceuticals reported that hackers were able to access COVID-19 vaccine data.

The Wall Street Journal reported that on December 14th, Google had an outage which impacted Gmail, G Suite apps and other services.

Spotify notified an unknown number of customers that their info may have been exposed during recent data breach.

Twitter was ordered to pay a $544,600 fine to the EU related to recent data breach.


Helena Public Schools of Montana notifies some employees after burglar snatched USB with their time sheets.

Meharry Medical College in Nashville, TN, notified 20,983 patients that their PHI was exposed after an email phishing attack

MEDNAX Services Inc., headquartered in Sunrise, FL, is a provider of revenue cycle management and other administrative services to its affiliated physician practice groups that notified an unknown number of patients that their PHI was exposed after email phishing attack.

GenRx Pharmacy, headquartered in Scottsdale, AZ, notified an unknown number of patients that their PHI may have been exposed after ransomware attack.

The Pascagoula-Gautier School District in Mississippi notified 7,000 students that their info may have been exposed after ransomware attack.

The Gardiner Public School District in Montana notified 200 students that their info was exposed after ransomware attack.

Avast Security reported that 3 million users are believed to have installed 15 Chrome and 13 Edge browser extensions that contain malicious code.
American Bank Systems, a document management company headquartered in Oklahoma, is being sued by its banking customers when their data was exposed during a breach.

MSP, MSSP and IT Industry Notes December 13th, 2020

December 13th, 2020

MSP, MSSP and IT Industry Notes

Sponsored by

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

TPx Combines Fortinet's Industry-Leading SD-WAN and Security in a Powerful Single Offering

  • TPx, announced today that it now offers MSx Managed Firewall service with Fortinet's integrated SD-WAN
  • Secure SD-WAN enables organizations to leverage multiple transport services – including broadband internet, 5G and others – to connect users securely and economically to applications and devices
  • Founded in 1998, TPx provides access, communications, collaboration and managed service offerings such as firewalls, Microsoft 365, SD-WAN and endpoint security

Ripcord Acquires Engine ML, Transforms Access to Intelligence in Exiled Data

  • Ripcord,today announced the acquisition of deep learning company Engine ML
  • Backed by Kleiner Perkins and Catapult, Engine ML builds distributed deep-learning infrastructure designed to scale
  • Steve Wozniak commented: “The best acquisitions are the ones that capture your imagination. This acquisition strengthens Ripcord’s ML and AI technology, allowing us to deliver more value for our customers. Our technology is always learning and improving to make better decisions – and with this acquisition, it’s now deep learning on an entirely different level.”
  • Revenues for Ripcord up 200% YOY
  • In September, Ripcord announced an innovative joint venture with Fuji Xerox, to help organizations in Japan and APAC find the meaningful business insights in all of their data no matter where – or in what form – it resides
  • To date, Ripcord has raised $147M in added growth funding led by CDK Global (Nasdaq: CDK) with participation from existing investors Kleiner Perkins, GV, Steve Wozniak, Silicon Valley Bank, Lux Capital, Tyche Partners, Icon Ventures, FujiFilm, Kitty Hawk and Baidu.

'Fax Express' Has Leaked the Credentials of Half a Million of Its Customers

  • Reported on Technadu.com. A fax machine vendor from the US was included in last month’s humongous Cit0day leak
  • There are 560,000 records in the database containing email addresses and passwords in plain-text form
  • The company has not responded to the notifications and has failed to inform its customers of the compromise
  • he New Jersey-based fax machine reseller ‘Fax Express’ has leaked the email addresses and passwords of about 560,000 of its customers

Sharp Introduces Sleek, Affordable Large-Format Ultra-HD Collaboration Display

  • Sharp Imaging and Information Company of America (SIICA), a division of Sharp Electronics Corporation (SEC), introduced the new Sharp 4T-B70CT1U AQUOS BOARD® interactive display
  • TAA compliant 70" Class (69.5" diagonal) Sharp 4T-B70CT1U AQUOS BOARD interactive display is manufactured in Mexico
  • Plug and play feature provides quick integration with various cloud-based connectivity options, such as a Chromebook to present Google Classroom on a large-scale format inside the classroom
  • The Sharp 4T-B70CT1U is available for order immediately and is expected to ship in January 2021

Digitech Systems Recognized as Top Content Services Platform

  • Digitech Systems announces that they have been selected by Insights Success as one of the Most Promising Content Services Platform Providers for 2020
  • Insights Success is a magazine for entrepreneurs and C-level executives
  • The magazine reviewed dozens of content services providers and selected those they felt best helped companies to tackle their information challenges with effective and collaborative solutions
  • Digitech Systems, LLC enables businesses tomore effectively and securely manage, retrieve and store corporate information of any kind using either PaperVision Enterprise content management (ECM) software or the world's most trusted cloud-based ECM service, ImageSilo

Supply Chain Sector Recognizes Toshiba's Sustainability Excellence

  • Supply & Demand Chain Executive celebrates Toshiba America Business Solutions' firm and continual commitment to a more sustainable planet by presenting the manufacturer its 2020 Green Supply Chain Award
  • Green Supply Chain Award recognizes companies that emphasize sustainability as a core element of their supply chain strategy while working to achieve measurable sustainability goals internally and within their customers’ operations and supply chains

Boston Managed IT Outsourcing Cloud And VoIP Security Solutions Updated

  • Newly updated IT outsourcing and managed IT services have been launched by the team at IT Management Solutions.
  • Work with clients from Boston, New England

Swiss Enterprises Look to Service Providers to Manage Complex Cloud Installations

·         Enterprises in Switzerland are looking for cloud service providers to help them manage their growing use of hybrid and multi-cloud environments, according to a new report published today by Information Services Group (ISG)

  • 2020 ISG Provider Lens™ Public Cloud – Solutions and Services Report for Switzerland finds Swiss companies often using multiple public cloud providers
  • Current average at 1.5 public cloud providers per enterprise
  • Many mid-sized companies see these services as critical to the success of their digital transformations

Syntax Earns Amazon Web Services Managed Service Provider (MSP) Designation Through ...

  • Syntax, a provider of cloud-managed ERP services, announced its acceptance into the Amazon Web Services (AWS) Managed Service Provider (MSP) Program
  • Designates it as an AWS Advanced Consulting Partner that helps customers solve complex business
  • “With our extensive ERP on AWS managed services experience, and our unique, serverless platform built on top of AWS, our customers can feel confident that their ERP cloud migrations are in experienced, knowledgeable hands. Being accepted into the AWS MSP Program confirms and solidifies our standing as a dependable, technical and functional services provider that can support customers through their entire digital transformation.”

Modern Managed IT Closes $1000000 in Venture Funding as It Adds 100th Customer

  • Modern Managed IT today announced that it closed a one million dollar investment round led by Geekdom Fund with participation from 186k Ventures
  • Will allow the team to scale hiring and expand marketing efforts for small business managed IT services
  • Modern Managed IT recently added their 100th customer while operating quietly with pre-seed funding from Porthcawl Holdings

FireEye, a Top Cybersecurity Firm, Says It Was Hacked by a Nation-State

  • Reported on NY Times
  • The Silicon Valley company said hackers — almost certainly Russian — made off with tools that could be used to mount new attacks around the world
  • Hack was conducted "by a nation with top-tier offensive capabilities," FireEye CEO Kevin Mandia said Tuesday in a blog post
  • Milpitas, California-based FireEye, which is publicly traded, has more than 9,600 customers globally including more than 1,000 government and law enforcement agencies

ezeep Introduces Mobile Print to Bring Cloud-Based Managed Printing to iPhones and Android ...

  • ThinPrint, headquartered in Germany, with office in Colorado, now offering “ezeep”
  • Advertised as the industry’s only 100% cloud print solution
  • Claims is superior to Microsoft’s Universal Print solution
  • “enabling any device to print to any printer – whether with the ezeep printer driver from PC or Mac, via app for smartphones and tablets or even by web-based drag and drop for the occasional user”
  • Offers the ezeep Hub, a compact appliance-like solution that combines a Raspberry PC with ezeep Connector software
  • Cost is $8.99 per month, plus per user fees which start at $1.00/month

Ricoh reports on future plans

  • Ricoh, headquartered Tokyo, Japan, published its Ricoh Group Integrated Report 2020
  • President and CEO Jake Yama****a stated: “Slowdowns in office print volumes and falling print volumes are hitting Ricoh hard.”
  • “We understand we will not go back, but instead be prepared for a ‘new normal.’”
  • “In predicting changes, we started restructuring our business in various ways”
  • “Will continue to grow out of being an office equipment manufacturer and transform to a digital services company.”
  • Claims to have existing global printer/copier customer base of 1.4 million customers
  • “Eliminated most of the balance sheet structure and financial stability issues that beset us in the past few years.”
  • “We seek to become a digital services company. This approach will enable us to survive and prosper well into the future by growing out of being an office equipment manufacturer and transforming into an entity that collaborates with customers to create new value and deliver new services”

Lead for IT Services in New Jersey

Cybersecurity Updates

  • The PHI (protected health information) of more than 16 million Brazilian COVID-19 patients was exposed a hospital employee uploaded a spreadsheet on GitHub
  • Spamhaus Security reported that more than fifty networks in the North American region suddenly burst to life after being dormant for a long period of time o organization is focused on tracking spam, phishing, malware, and botnets
    • noticed last week that 52 dormant networks in the ARIN (North-America) area were resurrected concurrently
    • each of them has been announced by a different autonomous system number (ASN), also inactive for a significant period of time
    • chances are almost zero for 52 organizations to suddenly come back online, all at once, although (a rare occurrence as well) some organizations might resurface after taking their network offline for a while.
  • The New York City Bar Association and the Chicago Bar Association have both reported data breaches this year, according to reports filed with the Maryland attorney general’s office.
  • Cadwalader, Wickersham & Taft Law Firm reported a data breach incident to Massachusetts state officials.
  • Timothy Dalton Vaughn, 22, whose online aliases included “WantedbyFeds” and “Hacker_R_US,” of Winston-Salem, North Carolina, was sentenced by United States District Judge Otis D. Wright II to 95 months in federal prison
    • The well-known hacker pleaded guilty to one count of conspiracy to convey threats to injure, convey false information concerning use of explosive device, and intentionally damage a computer; one count of computer hacking; and one count of possession of child pornography.
  • HP Inc. released its 2021 predictions on security threats:
    • human-operated ransomware, thread hijacking, unintentional insider threats, business email compromise, and whaling attacks – are set to increase in the next 12 months.
    • “We can expect to see hackers identifying and taking advantage of any holes in processes that were created, and still exist, after everyone left the office.”
    • “if attackers are successful with destructive attacks on home devices, remote workers won’t get the luxury of having someone from IT turning up at their door to help remediate the problem.”
    • “innocent actions – such as reading personal email on a company machine – can have serious consequences.”
    • “What we’ll see is a rise in ransomware-as-service attacks where the threat is no longer the ‘kidnapping’ of data – it’s the public release of the data.”





  • “The rise of ‘double extortion’ ransomware, where victim data is exfiltrated before being encrypted, will particularly hurt public sector organizations, who process all manner of personally identifiable information.”
  • “Even if a ransom is paid, there is no guarantee that a threat actor won’t later monetize the stolen data.”
  • One of the most at-risk verticals in 2021 will be healthcare. “Healthcare has been a perfect target – society depends on it and these organizations are typically under-resourced, change-averse and slow to innovate”
  • Ardit Ferizi, a computer hacker serving 20 years for giving ISIS personal data of more than 1,300 U.S. government and military personnel, has been granted compassionate release because of the coronavirus pandemic o will be placed in ICE custody for prompt deportation to Kosovo
  • Ryan S. Hernandez, a computer hacker from Palmdale, CA, had pleaded guilty to stealing confidential Nintendo files o stole confidential information about popular video games, gaming consoles and developer tools
  • IBM is reporting that unknown hackers are launching malware attacks on the “cold chain” of refrigerated vaccine distribution o urging those who are involved in shipping, storing, refrigerating, and delivering COVID-19 vaccines to beef up their security
    • Many of the attempts involve emails impersonating an executive of a China-based biomedical firm whose contract attachment steals user credentials.
  • The Wall Street Journal is warning drugmakers in the U.S., that they are being targeted by North Korean hackers o Hackers are looking to steal info on COVID-19 vaccines, treatments
  • Liv-On Family Care Center of St. Paul, Minnesota reported that it was the victim of a robbery that may have exposed the protected health information of 1,580 people.
  • Methodist Hospital of Southern California (MHSC) notified patients of a data breach involving third-party technology vendor Blackbaud.
  • Chesapeake Regional Healthcare of Virginia notified 23,000 patients that their PHI was exposed after data breach against its fundraising and data hosting vendor, Blackbaud.
  • Advantech of Irvine, CA reported that its confidential company info was posted to the Dark Web after a ransomware attack.
  • Gardiner Public Schools of Montana notified an unknown number of students that their info was exposed after ransomware attack.
  • Beth Israel Deaconess Hospital of Massachusetts reported that Zaosong Zheng, 30, was detained at Boston Logan Airport after CBP agents discovered 21 vials of cancer cells in his suitcase apparently stolen from hospital
  • Huntington City School District of Alabama notified an unknown number of students that their info was exposed after a ransomware attack.
  • Stuller Jewelers, headquartered in Lafayette, LA, notified an unknown number of customers that it was hit by a cyberattack.
  • NTreatment, headquartered in San Francisco, CA, which manages PHI for doctors and psychiatrists, left 109,000 records exposed to the internet because one of its cloud servers wasn’t protected with a password.
  • ZDNet magazine is reporting that a hacker is selling access to the email accounts of hundreds of C-level executives o Access is sold for $100 to $1500 per account, depending on the company size and exec role.
  • McLeod Health of South Carolina is notifying an unknown number of patients that their PHI was exposed after email phishing attack
  • AspenPointe, a Colorado mental health services provider, notified an unknown number of patients that their PHI was exposed after ransomware attack.
  • Fairchild Medical Center of Yreka, CA notified an unknown number of patients that their PHI was exposed after ransomware attack.

MSP, MSSP & IT Industry Notes for December 6th, 2020

MSP, MSSP & IT Industry Notes



December 6th, 2020

MSP, MSSP and IT Industry Notes

Sponsored by

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

Panasonic to Shutter Document Scanner Business & Unified Communications (Global)

  • Another casualty of COVID19.  Panasonic to close their global document scanner business along with Unified Communications
  • Will continue to supply hardware through January 2023 and service and parts until 2029
  • Closure scheduled for March 31st, 2021

Lead for IT Services in California

ISG Launches Two Studies on Retail Technology Industry

  • Information Services Group has launched two research studies examining vendors offering software and services for the retail industry
  • The study results will be published in two comprehensive ISG Provider Lens reports, called “Retail Software and Services” and “Retail – Digital Innovators” scheduled to be released in March

Smartronix Named #2 on CHANNELe2e's Top 250 Public Cloud Managed Service Providers ...

  • Smartronix named to the Top 250 Public Cloud MSPs List for 2020 (http://www.ChannelE2E.com/top250) by After Nines Inc.’s CHANNELe2e
  • Smartronix achieved the #2 spot in this year’s publication
  • The list and research identify and honor the top IT MSPs that support customers on Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), and more
  • The rankings are based on CHANNELe2e’s 2020 readership survey combined with the digital media site’s global editorial coverage of managed cloud services

Xceptional Introduces a Complete Managed IT Services Bundle on a User-Based Pricing Model

  • Xceptional, Southern California-based managed IT and network technology provider, announces XceptionalCare Complete
  • Monthly rate of $149 per month per user

Asset Control Rebrands as Alveo following Technology Innovation and Managed Services Growth

  • Asset Control announces it has rebranded as Alveo to reflect the significant change that has happened within the business since moving to new ownership over two years ago
  • Alveo's integrated managed service solution for data mastering and data analytics has recently been implemented by a range of new customers including asset managers, banks and global clearing and trading platforms

Rackspace Technology Named a Leader in Multicloud Managed Services Providers by ...

  • Rackspace Technology™ announced that they were named a leader in the Forrester Research, Inc. December 2020 report, The Forrester Wave™: Multicloud Managed Services Providers, Q4 2020
  • Report evaluated 11 vendors based on 24 criteria across three categories: current offering, strategy, and market presence
  • The report goes on to note, “[Rackspace Technology is] again setting the pace with its Rackspace Service Blocks™ methodology, promising variability in service delivery and pricing as compared to traditional steady-state service delivery”

Netenrich Intelligent SOC-as-a-Service Right-Sizes Cybersecurity for Enterprises

  • Netenrich, a Resolution Intelligence company, today announced the availability of its Intelligent SOC service
  • Offers pay-as-you-grow flexibility, easy onboarding and no investment risk
  • Includes
  • Attack Surface Intelligence (ASI)
    External risk assessment – continuous scans across entire attack surface to minimize digital exposure, prioritize risks and remediate issues before they become incidents
  • Vulnerability assessments
  • Proprietary threat intelligence
  • Managed SIEM featuring IBM QRadar
  • Advanced analytics
  • Endpoint detection and response

WALLIX Announces US Cybersecurity Virtual Event

  • WALLIX a cybersecurity software and Identity and Access Security Solutions expert, is hosting its first US-focused edition of the virtual event WALLIX LIVE on Wednesday, December 9, 2020, beginning at 1 p.m. ET
  • Live conference will bring together cybersecurity industry experts to discuss the present and future of identity and access security in the face of accelerating digital transformation

perform IT receives BLI 2021 Outstanding Achievement in Innovation Award

  • perform IT, a worldwide software company based in Germany and the USA, has proudly received an Outstanding Achievement in Innovation Award for its in-house developed software mySalesDrive.com
  • Innovative, web-based tool is used to streamline the sales process in the Managed Print and Managed IT Services area
  • Allows the salesperson to make a quick and easy assessment and provide the customer with a tailor-made proposal

Flexential® Enriches Data Protection Portfolio with Highly Flexible DRaaS Solution

  • Flexential, a provider of data center colocation, cloud, connectivity and data protection, today announced a new Disaster Recovery as a Service (DRaaS) offering, Flexential DRaaS
  • Flexential DRaaS is an ultra-flexible offering designed to answer the market need for a tailored solution that can protect complex IT infrastructures
  • Solution is powered by Zerto Continuous Data Protection (CDP), which provides journal-based recovery
  • Flexential also offers five DR centers in the U.S. strategically located to provide coverage within 600 miles of most metropolitan area

ThinPrint launches new solution

  • ThinPrint, headquartered in Germany, with office in Colorado, now offering “ezeep”
  • Advertised as the industry’s only 100% cloud print solution
  • Claims is superior to Microsoft’s Universal Print solution
  • “enabling any device to print to any printer – whether with the ezeep printer driver from PC or Mac, via app for smartphones and tablets or even by web-based drag and drop for the occasional user”
  • Offers the ezeep Hub, a compact appliance-like solution that combines a Raspberry PC with ezeep Connector software
  • Cost is $8.99 per month, plus per user fees which start at $1.00/month

Carousel Industries Achieves Calling for Microsoft Teams Advanced Specialization and Launches ...

  • Carousel Industries, today announced it is among the first IT services providers worldwide to attain the Calling for Microsoft Teams Advanced Specialization
  • Specialization enables Microsoft Gold partners to further demonstrate deep knowledge, extensive experience, and proven success in deploying and managing the Microsoft 365 Phone System, Calling Plans and Direct Routing

Gatun Technologies Now Offering Free eBook on Adopting Managed IT Services

  • Gatun Technologies today announced that it is now offering a free eBook on adopting managed IT services
  • eBook reveals 10 benefits to adopting managed IT services,

Stellar Cyber Launches MSSP Jumpstart Partner Program

  • Stellar Cyber, a security operations platform for MSSPs, has introduced its MSSP Jumpstart Partner Program
  • Stellar Cyber provides MSSP partners with a comprehensive AI-powered platform to deliver differentiated MDR and SOC services
  • Includes
    • Fast time to value with flexible deployment and easy customer onboarding
    • Increased margin through improved capital and operational efficiency
    • Single license for entire, easy-to-use security operations platform
    • Free onboarding and online training
    • Market development funds (MDF) and end user referrals
    • Competitive replacement discount
    • White-label option

Xerox DocuShare Bugs Allows Data Leaks

  • CISA warns the leading enterprise document management platform is open to attack and urges companies to apply fixes
  • Xerox issued a fix for two vulnerabilities impacting its market-leading DocuShare enterprise document management platform. The bugs, if exploited, could expose DocuShare users to an attack resulting in the loss of sensitive data
  • On Wednesday, the Cybersecurity and Infrastructure Security Agency (CISA) issued a security bulletin urging users and administrators to apply a patch that plugged two security holes in recently released versions (6.6.1, 7.0, and 7.5) of Xerox’s DocuShare. The vulnerability is rated important.

Datto to Host Third MSP Technology Day

DAS Health Acquires Randall Technology Services

  • DAS Health Ventures, Inc., a health IT and management, announced it completed the acquisition of Randall Technology Services, LLC (RandallTech) a healthcare and managed IT company based in Amarillo, TX
  • DAS Health actively serves more than 1,800 clients, and nearly 3,500 clinicians and 20,000 users nationwide, with offices in Florida, Nevada, New Hampshire and Texas

CyberSecurity

  • First Impressions Orthodontics/Professional Dental Alliance of Connecticut, notified 23,000 patients that their PHI was exposed after ransomware attack.
  • The Connecticut Department of Social Services notified 37,000 patients that their PHI was exposed after an email phishing attack
  • The federal government is proposing a new law named “The Internet of Things
    Cybersecurity Improvement Act”, to increase awareness and standards regarding security of these devices (which would include printers and MFPs)
  • US Fertility of Rockville, Maryland notified an unknown number of patients that their PHI was exposed after ransomware attack
  • The U.S. Department of Justice announced indictment of Joshua Malwalt, who allegedly stole PHI for personal financial gain while working for a medical billing services firm in Clearwater, Florida
  • The FBI sent out an alert warning US firms of increased attacks of the Ragnar Locker ransomware
  • Group IB Security reported that botnet operators are ditching banking Trojans for ransomware, as it isss more lucrative
  • Belden Corp. of St. Louis, Missouri, notified an unknown number of employees and customers that their info was exposed after ransomware attack
  • Harvard Pilgrim Health Care of Wellesley, Massachusetts notified 8,022 patients that their PHI was exposed after due to mailing error.
  • Baltimore County Public Schools of Maryland notified an unknown number of students that their info was exposed after ransomware attack.



  • Mayo Clinic, headquartered in Rochester, Minnesota, notified 1600 patients that their PHI was exposed after employee illegally accessed the inf
  • Cybersecurity Ventures is reporting that a company in the U.S. is hit by ransomware every 11 seconds Cost from attacks will reach $20 billion in 2021
  • Four Winds Hospital of Katonah, NY notified an unknown number of patients that their PHI was exposed after ransomware attack
  • Advanced Urgent Care of Florida Keys notified an unknown number of patients that their PHI was exposed after ransomware attac
  • Galstan & Ward Family and Cosmetic Dentistry of Suwanee, Georiga notified an
    unknown number of patients that their PHI was exposed after ransomware attack
  • Oglethorpe County Public Schools of Georgia notified an unknown number of students that their info was exposed after ransomware attack
  • People Incorporated Mental Health Services of Minnesota notified 27,500 patients that their PHI was exposed after an email phishing attack
  • The Archdioceses of St. Louis, Missouri notified an unknown number of members that their
    info may have been exposed after ransomware attack
  • LSU Health of Louisiana notified an unknown number of patients that their PHI was exposed after an email phishing attack
  • Griffin Hospital of Connecticut notified an unknown number of patients that their PHI was exposed after ransomware attack
  • My Choice HouseCalls of Jacksonville, FL notified an unknown number of patients that their PHI was exposed after a burglary
  • Kaiser Permanente Health, headquartered in Oakland, CA, notified 10,205 patients that their PHI was exposed after mailing error
  • ProPublica magazine is reporting that millions of patients’ medical images are accessible online via unsecure websites
  • Reuters News Service is reporting that hackers from North Korea are attempting to penetrate the network of AstraZeneca, which is working on a COVID-19 vaccine in England
  • Home Depot Corp. agreed to pay $17.5 million to settle lawsuit regarding a 2014 data breach that exposed customer data
  • Europol police announced that they have arrested two hackers from Romania that were allegedly selling a service to hackers for encrypting malware and testing it against antivirus software

MSP, MSSP & IT Industry Notes for November 27th, 2020

November 29th, 2020

MSP, MSSP and IT Industry Notes

Sponsored by

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

ADNET Technologies Named to ChannelE2E's Top 250 Public Cloud MSPs List for 2020

  • ChannelE2E, published by After Nines Inc., has named ADNET Technologies to the Top 250 Public Cloud MSPs list for 2020
  • The list and research identify and honor the top managed IT service providers (MSPs) that support customers on Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP) and more
  • Rankings are based on ChannelE2E's 2020 readership survey combined with the digital media site's global editorial coverage of managed cloud services

Highlights from the associated ChannelE2E research include:

  • Public Cloud MSP Revenue Growth: MSP honorees, on average, expect to generate $29.2 million in public cloud revenues in 2020, up 38% from 2019
  • Geography: MSP honorees are headquartered in 29 different countries, and 51% of the MSP honorees are headquartered outside of North America
  • Public Cloud Platforms Supported: 82% of the MSP honorees support Microsoft Azure, followed by AWS (65%), Google Cloud Platform (23%) and VMware Cloud on AWS (18%).
  • Largest Revenue Share: 44% of MSP honorees said Microsoft Azure generates the bulk of their public cloud revenues, followed by AWS (41%)
  • Cybersecurity: Public cloud MSPs are growing their focus on cloud security posture management (CSPM), extended detection and response (XDR), and additional cyber services.
  • M&A: Mergers, acquisitions and private equity investments continue to accelerate across the public cloud MSP sector. MSP honorees have made more than two-dozen acquisitions in the past year

MetTel Named a Leader in the Inaugural 2020 Gartner Magic Quadrant for Managed Network ...

  • MetTel announced that it’s been named a Leader in the inaugural Gartner 2020 Magic Quadrant for Managed Network Services (MNS)
  • MetTel is a leader in communications and digital transformation (DX) solutions for enterprise customers

NetDocuments reports solution growing

  • Headquartered in Orem, Utah, is a leading provider of cloud-based content management solutions for legal vertical
  • 40% YoY revenue growth during last two quarters for small-medium law segment
  • 54% of new customers replacing competing systems

Square 9 GlobalSearch Cloud Receives 2021 BLI Pick Award

  • Square 9 Softworks® has been awarded a Buyers Lab (BLI) 2021 Pick Award for Outstanding Cloud Document Management and Workflow Solution from Keypoint Intelligence
  • Keypoint Intelligence accredits Square 9’s GlobalSearch Cloud for robust document management and workflow automation features
  • Keypoint Intelligence also recognized GlobalSearch Cloud for its SOC 1, SOC 2, and HIPAA certifications


Kraft Kennedy Recognized as NetDocuments Partner of the Year

  • Kraft Kennedy has been named NetDocuments' 2020 Corporate Law Worldwide Partner of the Year
  • Specializes in solving critical business problems for law firms, legal departments, corporations, financial services firms and nonprofits

D-Link enhances MSP offering

  • Reported on CRN,com.au
  • D-Link has added new features to it’s managed service provider networking solution Nuclias Cloud, adding new integrations with Purple, Stampede and Fydelia
  • Purple integration is for guest login to Wi-Fi networks through social media logins or forms
  • allows the collection of customer data through an opt-in system

Lexmark reducing its workforce

  • Lexmark is owned by Ninestar of China
  • Announced it has begun layoffs across the U.S.
  • Has 2,000 employees in U.S, including 1,400 in Lexington, Kentucky
  • Has 8,200 employees worldwide
  • Layoffs follow a pay freeze and hiring freeze implemented in March, 2020

Kyocera Launches a New Security-Focused eBook to Guide Firms

  • Reported on CIO Review
  • Kyocera launches new security-focused ebook titles “Major Player in the Modern Age of Document Security”
  • Examines current state of security in the printing and document solutions market
  • Highlights evolving trends and threats

Acronis acquires key Israeli cybersecurity consultancy

  • Acronis, said it has enhanced its cyber protection portfolio in the Middle East region with the acquisition of Israel-based cybersecurity consultancy company CyberLynx
  • Acronis will integrate CyberLynx’s services into its suite of Acronis Security Services


FireEye Buys Cybersecurity Automation Firm Respond Software For $186M

  • FireEye has purchased cybersecurity investigation automation startup Respond Software
  • The $186 million deal closed Wednesday, and is expected to boost FireEye’s billings and revenue while not impacting non-GAAP operating income next year

Sharp Announces Synappx™ WorkSpaces for Smarter Office Analytics and Insights

  • Sharp Imaging and Information Company of America (SIICA), a division of Sharp Electronics Corporation (SEC) today launched Synappx™ WorkSpaces, the latest in its line of Synappx smart office solutions
  • Synappx WorkSpaces enhances the functionality of the Windows collaboration display (WCD) from Sharp by leveraging the device's data collection modules into an easy to use dashboard
  • Provides organizations with the critical data and analytics needed to make informed decisions about their WCD technology and workspace productivity investments
  • Security is a provider of intelligent, tailored cybersecurity solutions

CyberSecurity

HIPAA & Cybersecurity Updates - Top three actions over next 2 years for Healthcare CIOs regarding security survey:

  • 50% = identify opportunities for performance improvements and cost savings
  • 42% = providing training for staff
  • 39% = developing and hiring the correct skill sets

The North Dakota Department of Health and Cavalier County Health notified 35,316 patients that their PHI was exposed after email phishing attack

Tri-State Specialists of Iowa, South Dakota and Nebraska notified 17, 500 patients that their PHI was exposed after email phishing attack

All Pro Sports notified 3,429 users of DJO Mobility Products of Lewisville, TX that their PHI was exposed after email phishing attack.

Northwest Eye Surgeons/Sight Partners of Seattle, WA notified 20,838 patients that their PHI was exposed after cybersecurity breach

University of California-San Francisco (UCSF) School of Medicine notified an unknown number of patients that their PHI was exposed after cyberattack.

HackerOne, headquartered in San Francisco, CA, who organizes bug bounty events to have hackers get paid for finding vulnerabilities, reported:

  • 9 hackers have earned more than $1 million each for their work
  • 13 hackers have earned at least $500,000
  • 146 hackers have earned at least $100,000
  • $40 million has been paid out in 2019
  • $3,650 = average bounty paid for critical vulnerability found
  • $979 = average amount paid per vulnerability
  • Google has paid out $21 million since 2010

Dr. Spyros Panos, previously convicted of stealing PHI, plead guilty to committing fraud a second time:

  • Agreed to forfeit $876,389.97 and pay restitution
  • Will be sentenced on 3/16/2020 in New York

Northampton Public Library of Pennsylvania notified an unknown number of patrons that their info may have been exposed after ransomware attack

Mercy Iowa City Hospital of Iowa notified 60,473 patients that their PHI was exposed after email phishing attack

Morphisec Security is warning customers in higher education vertical in the U.S. of the Jupyter malware from Russia, that attempts to open a backdoor into network, and steal valuable information and passwords to sell on the Dark Web

Schneider Electric is warning customers of its Trio Data Radio wireless communication mdevices that they are vulnerable to be hacked by the Drovorub malware from Russia

Area 1 Security is warning businesses in the U.S. of new TrickBot botnet email phishing campaign. If successful, the hackers deploy the following malware to take over networks and/or steal valuable info:

  • Bazar backdoor
  • Buer loader
  • Ryuk ransomware
  • CobaltStrike

The University of Cincinnati Medical Center in Ohio has agreed to a $65,000 settlement and a corrective action penalty with the Office for Civil Rights to resolve a potential violation of the HIPAA Privacy Rule’s right of access standard

Akropolis has offered the hacker who stole $2 million in Dai cryptocurrency a “bug bounty” reward in return for the missing funds

University of Maryland researchers discovered that it is possible to install malware to convert a smart vacuum cleaner, like the Roborock, into a remotely controlled microphone to record nearby conversations

The Delaware Division of Public Health notified an unknown number of patients that their COVID-19 test results and PHI may have been exposed after an email security event.

DataBreaches.net reported that operators of the Egregor ransomware sometimes use a feature that forces attacked networks to print out ransom notes to printers and MFPs that are attached to the affected network.

Consumer Watchdog reported that it has developed a method in which it can hack into a Tesla car, and take over its operation

The Wash Tub Company, with car wash locations in San Antonio, TX area, notified an unknown number of customers that their info was exposed after payment card breach

Pluto TV, headquartered in Los Angeles, CA, notified 3.2 million subscribers that their info was exposed after ransomware attack

Timberline Billing Services of Des Moines, Iowa, notified 116,000 patients that their PHI was exposed after ransomware attack

MSP, MSSP & IT Industry Notes for November 15th, 2020

November 15th, 2020

MSP, MSSP and IT Industry Notes

Sponsored by

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

Executech Announces Acquisition of USPCNET, Phoenix-Based MSP

  • Executech, announced the acquisition of USPCNET, a full-service IT support provider serving the larger Phoenix, Arizona
  • USPCNET employees will join the Executech team to expand the company’s footprint into the Phoenix area
  • This acquisition is the fourth acquisition by Executech in the past 12 months
  • Executech ( executech.com ) is an IT services provider. Founded in 1999

CyberMaxx™ Named to MSSP Alert's Top 250 MSSPs List for 2020

  • MSSP Alert, published by After Nines Inc., has named CyberMaxx to the Top 250 MSSPs list for 2020
  • The list and research identify and honor the top MSSPs, managed detection and response (MDR) and Security Operations Center as a Service (SOCaaS) providers worldwide
  • Rankings are based on MSSP Alert’s 2020 readership survey combined with the digital media site’s global editorial coverage of managed security services providers
  • Highlights from the associated MSSP Alert research include:
  • MSSP Revenue Growth: MSSP honorees, on average, expect to generate $19.15 million in revenue for 2020, up 16% from $16.47 million in 2019.
  • Geography: Honorees are headquartered in 25 different countries -- up from 19 countries in the 2019 report.
  • Profits: 84% of MSSPs surveyed expect to be profitable for fiscal year 2020.
  • Security Operations Centers: 67% have in-house SOCs, 24% are hybrid, 6% completely outsource their SOCs, and 3% are reevaluating their SOC strategies.
  • Cyberattack Trends: The most frequent attacks targeting MSSP customers in 2020 include phishing (95%), vulnerability (76%) and ransomware (69%) attacks.
  • Cybersecurity Solutions: In a continued sign of market fragmentation, MSSP survey participants mentioned 129 different hardware, software, cloud, and services vendors that assist their cybersecurity efforts -- up from 95 in 2019.
    • M&A: Mergers, acquisitions and private equity investments continue to accelerate across the MSSP landscape. Twenty high-profile deals

CyberSheath Recognized Among CIO Review's "Most Promising" and "Most Outstanding"

  • CyberSheath Services International has been awarded two CIO Review recognitions
  • "Most Promising CyberSecurity Consulting & Service for 2020" and "Most Outstanding CMMC MSSP for 2020”
  • CIO Review produces an annual list of providers that are at the forefront of providing consulting, services, compliance, and risk solutions to enterprises worldwide
  • CyberSheath, a third-party managed service provider, simplifies compliance for its clients in three stages: assess, implement, manage -- AIM™

Palo Alto Networks Acquires Expanse for Attack Surface Management

  • Reported on ZDnet.com
  • Announced on Wednesday, Palo Alto said the purchase will be used to bolster the Cortex portfolio with Expanse's attack surface management solutions
  • The deal was secured for $670 million in cash and stock, as well as roughly $130 million in replacement equity awards

ConnectWise Acquires Perch Security and StratoZen, Two Cybersecurity Firms Focused on MSP ...

  • ConnectWise, today announced it has acquired Perch Security and StratoZen
  • As part of the ConnectWise Fortify security management solution, these technologies will provide revolutionary data management capabilities both as a service and as core technology in the ConnectWise Fortify SOC
  • Perch provides the only MSP-designed SIEM in the industry
  • StratoZen’s advanced automation and data analysis capabilities will take the data gathered from the Perch SIEM and turn it into actionable insights

FluidOne acquires IT managed services provider PSU

  • Reported on telecompaper.com
  • UK network aggregator FluidOne has announced the acquisition of PSU Business Technology
  • PSU Business Technology, providers IT managed services, connectivity, mobile, telecoms and Mitel UC services to business customers
  • PSU has revenue of GBP 6 million and more than 450 customers

GCOM Announces Acquisition of 20/20 Teknology

  • GCOM, a provider of technology solutions focused on state and local governments, today announced the acquisition of 20/20 Teknology
  • cquisition combines 20/20 Teknology’s expertise in unified and virtual communications, IT infrastructure, and managed services with GCOM’s government IT offerings
  • 20/20 Teknology team will continue to work out of their Ashburn, Virginia office
  • GCOM delivers solutions to state and local governments nationwide, with a focus on systems in health and human services, justice and public safety, licensing and regulatory markets
  • 20/20 Teknology is a solutions engineering company dedicated to helping organizations secure and optimize their IT infrastructure


Sharp ships new large LCD display

  • Sharp, a division of Hon Hai Precision of Taiwan (aka Foxconn) launched its new 120′′ class (diagonal) 8M-B120C 8K Ultra-HD Professional LCD display
  • “unparalleled lifelike image detail and quality, for brighter, livelier big-screen images.”
  • 33 million pixels, four times more than a 4K panel
  • optimized LED back-light phosphors
  • provides continuous operation for up to 16 hours a day
  • embedded with 70-watt, multi-speaker audio system
  • connection via a single HDMI cable
  • LAN port that allows customers to connect the monitor to a PC
  • can also connect to four PCs via video cables to show content on one large screen
  • comes bundled with a floor stand and wall-mounting brackets
  • pricing not announced

AEP Names Three New Leaders To Information Technology Organization

  • American Electric Power (Nasdaq: AEP) has added three new leaders to its information technology group
  • Joe Brenner vice president of Application Development & Business Solutions, effective Nov. 2. Sanjay Terakanambi has been named vice president of Technology Infrastructure, Operations & Support and Christopher D. Johnson has been named managing director of Enterprise Innovation & Technology, effective Nov. 9
  • All three positions report to Therace Risch, senior vice president and chief information & technology officer

Hub Security partners with leading Swiss cybersecurity firm to provide Cryptographic Hardware

  • Hub Security, the Tel Aviv based cybersecurity firm announced today its partnership with Kudelski Security
  • Hub Security will be able to extend Kudelski Security's highly specialized combination of cybersecurity products and industry-leading security solutions to the market
  • Hub Security utilizes military-grade cybersecurity principles for its Vault HSM (Hardware Security Module), and handheld miniHSM device with FIPS approved cryptographic algorithm validation as well as an architecture that is designed for FIPS140-2 Level 4 (pending)
  • Kudelski Security is a provider of intelligent, tailored cybersecurity solutions

CyberSecurity

  • WeWork revealed that an employee discovered that if users entered “9999” on the network, they could print out other people’s jobs, whilethinkarcoa.com using free office WiFi account. This has since been corrected.
  • The FBI is reporting that a Eastern European hacking group named “UNC1878” aks Wizard Spider, is using Ryuk ransomware to target hospitals in the U.S.NBC *News is reporting that 20 hospitals have been struck so far.
  • Wakefern Food Corp., headquartered in Keasbey, NJ, owner of ShopRite supermarkets, agreed to pay $235,000 to the State of New Jersey, to settle HIPAA and NJ Consumer Fraud violations as a result of a breach that exposed PHI of pharmacy department customers.
  • Abbott Laboratories Corp., headquartered in Chicago, IL, filed a lawsuit against former employee, Jerome Cavel, accusing him of stealing confidential info and trade secrets.
  • Mary Rutan Hospital of Bellefontaine, Ohio, notified an unknown number of patients that their PHI was exposed after it was inadvertently posted in Excel spreadsheet in publicly accessible website.
  • Sisters of Charity Health System, headquartered in Cleveland, OH, hotified 118,874 patients that their PHI was exposed after cyber attack.
  • Presbyterian Health, headquartered in Albuquerque, NM, notified 193,223 patients that their PHI was exposed after cyber incident.
  • Microsoft is reporting that over 100,000 computers remain affected by the Windows vulnerability known as SMBGhost, even though a patch is available.
  • The Maze ransomware gang sent out announcement that it is shutting down its operations. (group started in 2019, so has it collected enough ransom from customers that perpetrators can now retire?)
  • Coveware Security reports that in most cases, even if customer pays the hacker the ransom, the hacker still publishes the data on Dark Web to monetize. Other reports:
    o Average ransom paid up 31% to $233,817
    o 70% of ransomware victims have less than 1,000 employees
    o Average days of downtime up 19% to 19 days
  • River Hospital of Alexandria, New York notified an unknown number of patients that their PHI was exposed after ransomware attack.
  • The Alamance Skin Center of Burlington, North Carolina, part of the Cone Health system, notified an unknown number of patients that their PHI was exposed after ransomware attack.
  • The Geo Group, headquartered in Boca Raton, Florida, which operates private prisons and detention centers around the U.S., notified an unknown number of prisoners that their PHI was exposed after ransomware attack.


  • Club Fitness, headquartered in St. Louis, Missouri, notified an unknown number of members that their info was exposed after ransomware attack.
    - Riverside Psychiatric Medical Group of California agreed to pay HIPAA fine of $25,000 after withholding a woman’s PHI for 20 months
  • HP reports a 1200% increase during Q3 of Emotet malware attacks in the U.S.
    o Can convince users to run a malicious Microsoft Word document emailed to them
  • The University of Vermont Health Network called on the National Guard to assist their IT team recover from a ransomware attack.
  • Check Point Security is reporting that one hacking group has compromised the VoIP networks of almost 1, 200 organizations.
  • California voters approved the California Privacy Right Act (CPRA)
    o Increased rights of citizens to know what kind of data bsuinesses have on them
    o Restricts sale of data
    o Forces businesses to correct inaccurate info
    o Prohibits businesses’ retention of personal info for longer then reasonably necessary
    o Triples the maximum penalties for violations involving people under 16


MSP, MSSP & IT Industry Notes fopr November 7th, 2020

November 7th, 2020www.thinkarcoa.com

MSP, MSSP and IT Industry Notes

Sponsored by

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

2nd Watch To Expand Managed Optimization Service Through Deal With Spot By NetApp

  • 2nd Watch strikes deal with NetApp-owned Spot
  • To use the Spot Instance and Container Optimization technology to enhance 2nd Watch’s Managed Optimization service
  • Chris Garvey, “allow our clients to make continuous optimization decisions” with running Cloud IT environments

Stamford IT firm Soundshore Technology Group acquired by Mass. firm

  • Stamford IT managed services company Soundshore Technology Group (STG) has been acquired for an undisclosed amount by Coretelligent

NTT Ltd. Managed Services Division Expands Capabilities with Cybersecurity Advisory and ...

  • NTT Ltd.'s Managed Services Division, Americas, today announced the launch of Cybersecurity Advisory and Security Consulting Services

The Services include:

  • Program Assessment and Maturity
  • Strategy Alignment and Risk Mitigation
  • Architect Solutions (Secure by Design)
  • Cloud Security
  • Secure Mobile Workforce
  • Infrastructure Security

Quorum Software Sees Strong Adoption of Fully-Integrated, Cloud-Based Document Management

Survey of Managed Print Dealers from Quocirca

  • Results of Managed Print Service Survey from Quocirca
    • 53% report a negative impact on business performance from COVID-19
  • Top challenges for upcoming year:
    • 37% = market disruption
    • 23% = adapting to managed services
    • 22% = digital disruption
    • 21% = lack of sales skills and resources
    • 21% = impact of cloud on business models
  • Top benefits off selling managed print services:
    • 34% = opportunities to sell value-added services
    • 32% = building long term customer relationships
    • 29% = opportunities to sell adjacent services
  • How has pandemic impacted print volumes:
    • 45% = declined
    • 33% = no change
    • 17% = increase
  • Expectation for 2021 versus 2020:
    • 19% = decrease in revenue
    • 11% = no change
    • 66% = increase
  • Top opportunities over next 5 years:
    • 37% = cloud print services and solutions
    • 21% = document disposal for home workers
    • 30% = home printing services
    • 18% = MPS
    • 29% = contactless secure printing solutions

Survey of work from home impact

  • Report published by Tech Republic magazine
    • 98% of employees surveyed would like option to work remotely for rest of their careers
    • 27% admit to “trying to pay attention, but often zoning out”
    • 75% are experiencing burnout working remotely
    • 68% are feeling more burned out at home than when they were in office
    • 60% admit to working more hours at home than office
    • 69% dress more casually
    • 52% of work day is wasted due to unnecessary disturbances working at home
    • 33% admit that being away from office has lowered morale
    • 60% are using online programs to learn at least one new skill
    • 50% of Gen Z workers feel disconnected from company culture
    • 50% of millennial workers are interested in leaving job to start their own businesses

Canon adds features to uniFLOW solution

  • New uniFLOW Online Print & Scan app allows mobile printing from Apple OS and Android OS mobile devices
    • Support for Mac, Chromebook and Microsoft Universal Print
    • New budgeting feature allows schools and libraries to charge students for prints and copies
    • Users can delegate print jobs to another colleague



Coretelligent, LLC. and VSS Announce Acquisition of Soundshore Technology Group, Further ...

  • Coretelligent, acquisition of managed services IT firm Soundshore Technology Group
  • Financial terms of the private transaction were not disclosed
  • Brings the two organizations collectively under the name Coretelligent

Calligo buys Irish-based Cinnte Technologies

  • Jersey-based Calligo has announced a deal to buy Cinnte Technologies
  • The value of the deal has not been disclosed
  • The purchase is Calligo's eighth acquisition in three years

Align Recognized as Best Cloud Services Provider for Fund Managers in Hedgeweek US Awards

  • Align, announced that it has been voted as “Best Cloud Services Provider” in the 2020 Hedgeweek US Awards
  • “In March of 2020, 100% of Align’s Managed Services clients transitioned to an entirely decentralized workforce overnight by embracing our secure public cloud platform with built-in cybersecurity controls,”

NetCraftsmen® named VeloCloud®, now part of VMware®, Professional Services Partner and ...

  • NetCraftsmen announed that they were recently named a VeloCloud Professional Services Partner as well as a VeloCloud Managed Services Provider (MSP)

Malwarebytes Launches Integration with CrowdStrike to Offer End-to-End Enterprise Security

  • Malwarebytes™, announced that it will be offering their remediation solution to CrowdStrike customers
  • Malwarebytes Remediation for CrowdStrike, integrates with CrowdStrike's Falcon® endpoint protection platform, providing industry-leading automated malware remediation
  • Malwarebytes Remediation for CrowdStrike detects and remediates malware, exploits, ransomware, adware, PUPs, PUMs, and other cyberthreats





CyberSecurity Updates

  • Lawrence Health System of Gouverneur, NY notified an unknown number of patientsthat their PHI was exposed after ransomware attack
  • University of Vermont Health Network of Burlington, VT notified an unknown number of patients that their PHI was exposed after ransomware attack
  • Arkansas Methodist Medical Center of Paragould, AR notified an unknown number of patients that their PHI was exposed after email phishing attack
  • Perry County Memorial Hospital of Perryville, MO notified an unknown number of patients

that their PHI was exposed after email phishing attack

  • Rady Children’s Hospital of San Diego, CA notified an unknown number of patients that their PHI was exposed after email phishing attack
  • Trillium Health of Rochester, NY notified an unknown number of patients that their PHI was illegally accessed by a former employee
  • Davita Florissant Dialysis of St. Louis, MO notified “dozens” of patients that their PHI was exposed after paper medical records were found in an industrial dumpster
  • Mount Diablo Unified School District of Contra Costa County, CA notified an unknown number of students that their info may have been exposed after cybersecurity incident
  • Sky Lakes Medical Center of Klamath Falls, OR notified an unknown number of patients that their PHI may have been exposed after ransomware attack
  • Fort Zumwalt School District of O’Fallon, MO notified an unknown number of students that their info may have been exposed after a student hacked into network
  • Texas Health Resources notified 82,000 patients that their PHI was exposed after a mailing error
  • The Town of Salem, NH notified an unknown number of citizens that their info was exposed after ransomware attack
  • The Wisconsin Department of Workforce Development in Madison, WI notified an unknown number of citizens that their info may have been exposed after cyber attack
  • Indian River County government in Florida is notifying an unknown number of citizens that their info may have been exposed after ransomware attack
  • Chenango County government in New York is notifying an unknown number of citizens that their info may have been exposed after ransomware attack
  • Parker County government in Texas is notifying an unknown number of citizens that their info may have been exposed after ransomware attack
  • Boyne Resorts Corp., headquartered in Boyne Falls, Michigan, notified an unknown number of ski resort customers in the U.S. that their info was exposed after ransomware attack
  • Centerstone Health of Nashville, TN notified an unknown number of patients that their PHI was exposed after ransomware attack
  • Century 21 Department Stores, headquartered in New York City, NY, notified an unknown number of customers that their info may have been exposed after a former employee was caught stealing data
  • Christopher Dobbins was sentenced to prison after being convicted of hacking the network of his former employer, Stradis Healthcare of Atlanta, GA
  • Cook County government in Illinois is notifying victims of crime that their info was exposed after it was inadvertently published in public police reports
  • Beacon Health Solutions of Tampa, FL notified an unknown number of patients that their PHI was exposed after ransomware attack
  • Wilmington Surgical Associates of North Carolina notified an unknown number of patients that their PHI was exposed after ransomware attack
  • Riverside Community Care of Massachusetts notified an unknown number of patients that their PHI was exposed after ransomware attack
  • ZDNet reports that the KashmirBlack botnet is behind attacks on hundreds of thousands of websites since 11/2019
  • Aetna Insurance announced it will pay $1 million to settle with federal Office for Civil Rights division regarding HIPAA violations
    • Related to past breaches that impacted 18,500 patients
      • Aetna agreed to adopt a corrective action plan as part of the insurer's settlement.
  • Motorola announced that some smart irrigation systems which use its ICC PRO OS, are vulnerable to hackers, due to info being exposed online
  • Amazon announced it has terminated employees that were responsible for leaking customer data to a third party
  • Guilford Technical Community College of North Carolina notified 43,000 students that their info was exposed after ransomware attack

MSP, MSSP & IT Industry Notes fopr November 1st, 2020

MSP, MSSP & IT Industry Notes

November 1st, 2020

Sponsored by

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

Wipro Acquires Cloud Solutions Specialist Encore Theme Technologies

  • Announced that it has signed a definitive agreement to acquire Encore Theme Technologies Private Limited (Encore Theme), a specialist in providing SaaS and Cloud solutions in financial services
  • Encore Theme - headquartered in Chennai, India - has focused exclusively on implementing a broad suite of Trade Finance solutions, developed by Finastra
  • Acquisition is subject to customary closing conditions and is expected to close in the quarter ending December 31, 2020

LogicalDOC named Best Document Management Software of 2020 by Digital.com

  • com has named LogicalDOC to its list of best document management software of 2020
  • Top 20 solutions were selected based on automation and collaboration tools, demo or free trial options, and integration support
  • Experts at Digital.com conducted a 40-hour assessment of over 120 software companies across the web

Fujitsu Honored with Top Award in Recognition of Achievements to Promote Work-Style Transformation through Remote-Working for the 'New Normal' Era

  • Fujitsu today announced it has been recognized with the Minister of Internal Affairs and Communications Award, receiving the highest award in the "Top 100 Telework Pioneers" contest sponsored by Japan's Ministry of Internal Affairs and Communications
  • The Ministry evaluated Fujitsu highly on its response to the COVID-19 pandemic
  • Achieved unprecedented levels of remote-working during the state of emergency announced earlier this year
  • Additionally commended for the recent roll-out of its "Work Life Shift" initiative

CynergisTek Announces Diversification into Adjacent Markets

  • Today announced that a large Department of Public Health located in the western half of the U.S. has joined CTEK’s expanding managed services client base as part of the company’s strategy to expand its expertise outside of the healthcare provider space
  • CynergisTek’s cybersecurity managed services program offers complementary capabilities that any organization who has a requirement to protect its data

NC-based Technology Associates ranked as one of the world's most elite Managed IT service ...

  • Mentioned on Tech Wire
  • The Cary-based company has been awarded a spot on the MSP 501 list
  • Since the MSP 501 list was started 13 years ago, the criteria have evolved to make space for a dynamic mix of companies.

CalTech Named to MSSP Alert's Top 250 MSSPs List for 2020

  • MSSP Alert, published by After Nines Inc., has named CalTech to the Top 250 MSSPs list for 2020
  • rankings are based on MSSP Alert's 2020 readership survey combined with the digital media site's global editorial coverage of managed security services providers

Highlights from the associated MSSP Alert research include:

  • MSSP Revenue Growth: MSSP honorees, on average, expect to generate $19.15 million in revenue for 2020, up 16% from $16.47 million in 2019.
  • Geography: Honorees are headquartered in 25 different countries -- up from 19 countries in the 2019 report.
  • Profits: 84% of MSSPs surveyed expect to be profitable for fiscal year 2020.
  • Security Operations Centers: 67% have in-house SOCs, 24% are hybrid, 6% completely outsource their SOCs, and 3% are reevaluating their SOC strategies.
  • Cyberattack Trends: The most frequent attacks targeting MSSP customers in 2020 include phishing (95%), vulnerability (76%) and ransomware (69%) attacks.
  • Cybersecurity Solutions: In a continued sign of market fragmentation, MSSP survey participants mentioned 129 different hardware, software, cloud, and services vendors that assist their cybersecurity efforts -- up from 95 in 2019.
  • M&A: Mergers, acquisitions and private equity investments continue to accelerate across the MSSP landscape. Twenty high-profile deals involving MSSP 250 honorees have surfaced since last year's report.

Lexmark adds to Cloud Fleet Management

  • Lexmark, owned by Ninestar of China, launched new features in its Cloud Services offering to dealers
    • Including third-party device monitoring, an expanded and free premium app catalogue, and touchless print
    • allows dealers to remotely configure Lexmark printers and keep them up to date with the latest recommended firmware
    • Solution Composer allows dealers to automatically build a workflow specific to a customer’s needs, tailored around key industries
    • Scan to RightFax and Scan to SharePoint apps enable end-to-end integration
    • Card Authentication app provides access control on customer devices, so users can access only those features approved by the customer.
    • Lexmark touchless print allows users to print jobs without ever touching the printer panel.
    • A user walks up to the printer, scans their badge to authenticate, and all jobs in the queue are automatically printed.
    • At the initial badge-in, a dialogue will pop up with a cancel button with a three second delay to cancel the print action if needed.

Xantrion Named to the 50 Largest Bay Area Women-Owned Businesses List

  • Xantrion has been recognized as one of the San Francisco Business Times "Largest Women-Owned Businesses" for the thirteenth consecutive year
  • San Francisco Business Times partners with PriceWaterhouseCoopers to research privately held businesses headquartered in Alameda, Contra Costa, Marin, San Francisco, and San Mateo counties, ranking them by criteria such as revenues, ownership and growth

Ntiva and Southfield Capital Announce the Strategic Acquisition of eGuard Technology Services

  • Southfield Capital, a market private equity firm, announced today that Ntiva, Inc., ("Ntiva" or the "Company") has completed the acquisition of eGuard Technology Services ("eGuard Tech"), a managed IT services provider based in Washington DC
  • Transaction represents Ntiva's eighth acquisition in the U.S., reinforcing the Company's continued growth in the MSP market
  • Southfield Capital acquired Ntiva in 2016 in partnership with Ntiva's founder and CEO, Steven Freidkin
  • Acquisition will increase Ntiva's client base to over 1,400 organizations located across the U.S., including Washington DC, Maryland, Virginia, Illinois, New York, Southern Florida, and Southern California

Air IT Limited acquires leading London Managed Services Provider (MSP) Netstar UK Limited

  • Air IT announced that it has acquired London-based MSP Netstar
  • Acquisition has enabled the Air IT group to double its size in just nine months
  • Air IT was founded in Nottingham in 2005 and delivers managed IT and communication services
  • Founded in 2002 by Mit Patel, Netstar is an IT managed services company based in Central London

SunTel Technologies Is Pleased to Offer Their New Managed IT Services to Businesses Across ...

ThoughtTrace Unveils the First All-In-One AI Document Understanding and Management Platform

  • ThoughtTrace, Inc., announced the official release of their new Document Understanding platform
  • New platform combines self-organizing document management with contract analytics and powerful contextual search to discover critical contract data in seconds

CETech Partners With FoxPointe Solutions to Provide Comprehensive IT and Cybersecurity Services

  • CETech, in Western New York, has joined forces with, FoxPointe Solutions, a division of The Bonadio Group dedicated to information risk management (IRM) services
  • FoxPointe Solutions’ services include compliance and attestation support for various standards including SOC 1, 2 and 3, PCI, HIPAA, HITRUST
  • CETechis a family owned Rochester NY-based business incorporated in 2006

Managed Print Services Channel Optimistic Despite Impact of COVID-19

  • The Managed Print Services (MPS) channel is optimistic that 2021 will see revenues rebound
  • Growth in opportunities to offer cloud services, contactless printing and support for home printing
  • Quocirca’s 2020 State of the Channel survey investigated attitudes among 205 channel organisations selling managed print services (MPS) in the UK, France, Germany and the US
    • 50% of respondents reported that revenue has declined in 2020
    • 66% predicting that revenue will rise in 2021
    • 45% of respondents saying customer print volumes have fallen
    • This rose to 62% among UK respondents and 64% in the USA
    • Only 24% of French organizations said print volumes had dropped
    • 53% said the pandemic had a negative impact on their business
    • 25% stated the effect of COVID19 was positive

1Path Earns OneLogin MSP Partner of the Year Award

  • 1Path has won the OneLogin MSP Partner of the Year award for 2020
  • Award was announced last week at the OneLogin Connect 2020 Virtual conference
  • 1Path and OneLogin have been working together since 2019
  • 1Path has integrated the OneLogin identity and access management tool (IAM) into its IT managed services offering, and 1Path also offers OneLogin to clients as part of its SecureID solution

Bishop Fox Taps Former Facebook CSO and Cybersecurity/Data Privacy Trailblazer for Board of ...

  • Bishop Fox, focused on offensive security testing, announced the establishment of an Advisory Board with distinguished cybersecurity veterans Alex Stamos and Evan Wolff
  • As the inaugural members, they will assist Bishop Fox in accelerating and strategically guiding the expansion of Bishop Fox’s services portfolio and mission to provide comprehensive offensive security testing for organizations globally
  • Bishop Fox is the largest private professional services firm focused on offensive security testing

IT-Based COVID Responses Inviting More Vicious Ransomware Attacks, Says 'MSP 501 ...

  • Newly released cybersecurity trends data suggest that COVID-19 contact-tracing apps and telemedicine initiatives have helped create a target-rich environment for increasingly vicious ransomware attacks
  • Middleground Technologies—was named to Channel Futures' prestigious MSP 501 list
  • Middleground Technologies was inducted to the MSP 501 list of best-in-class managed services providers after evaluators from Channel Futures determined Sajjad's company had "inspired and contributed significantly to the design, construction, and operation of a better digital world”

CyberSecurity Updates

  • The City of Atlanta spent more than $2.6 million on emergency efforts to respond to a ransomware attack that destabilized municipal operations last month
  • Cyber criminals have used the Windows REvil ransomware to attack the Las Vegas-based Gaming Partners International Corporation
  • REvil ransomware attack on Gaming Partners International
    • Extracted more than 500Gb of data
    • Files included contracts, banking info along with technical documents
  • Newhall School District of southern California notified an unknown number of students that their info was exposed after ransomware attack
  • Yorktown Public School District of Westchester, NY notified an unknown number of students that their info was exposed after ransomware attack
  • Croton-Harmon Public School District of Westchester, NY notified an unknown number of students that their info was exposed after ransomware attack
  • Bozeman Deaconess Hospital of Montana notified an unknown number of patients that their PHI may have been exposed after a former security guard was caught stealing computer hardware

  • The ransomware hacking group known as “The Darkside”, announced that it is taking part of the ransom it collects and donates it to charities, including Children International and The Water Project
  • The Wall Street Journal ran an article entitled; “Hackers Smell Blood As Schools Grapple With Virtual Instruction”, detailing how school districts are being hit by ransomware
  • Passavant Memorial Homes Family of Services of Warrendale, PA notified an unknown number of patients that their PHI was exposed after cyber incident
  • The City of Shafter, CA notified an unknown number of citizens that their info was exposed after ransomware attack
  • A federal grand jury in Pittsburg, PA indicted 6 hackers from Russia with an attack on Heritage Valley Health System of Beaver, PA, including:
    • Yuriy Sergeyevich Andrienko
    • Sergey Vladimirovich Detistov
    • Pavsi Valeryevich Frolov
    • Petr Nikolayevich Pliskin

MSP, MSSP & IT Industry Notes October 18th 2020

MSP, MSSP & IT Industry Notes

October 18th, 2020

Sponsored by

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

Smartronix Achieves Federal Risk and Authorization Management Program (FedRAMP ...

  • Smartronix announces it has achieved FedRAMP Authorization for its Cloud Assured Managed Services (CAMS)
  • Support state-of-the-art private, public, and hybrid cloud solutions for highly regulated workloads
  • FedRAMP is a government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services

TeamLogic IT company acquires local managed service provider

  • TeamLogic IT of the North Carolina Triad Region, with offices in Greensboro, High Point and Winston-Salem, acquired Convergent Technologies Inc.

Velocity, A Managed Services Company Announces Acquisition of Impax Media, Inc., Digital ...

  • Velocity announced the acquisition of Impax Media, Inc., a grocery store advertising network
  • Impax Media programing includes grocer messaging, in-store sales, entertainment and advertising. Velocity is partnering with Screenvision Media, a national leader in cinema and premium video advertising
  • Based in Holland, Ohio, right outside of Toledo, Velocity is a privately held company with approximately 500 employees

BAE Systems to Deliver System Integration and Information Technology Management for Army ...

  • The U.S. Army has awarded BAE Systems a one-year, $11.7 million contract to provide information technology (IT) services to the Army Cyber Command (ARCYBER)
  • To assist with the operation, maintenance, and technical aspects of the ARCYBER enterprise IT environment
  • Will provide system integration and management, including network and systems administration, and cyber and IT engineering support at ARCYBER Headquarters in Fort Gordon, Georgia

111, Inc. and Shanghai Uniondrug Information Technology Join Hands to Advance Innovation in ...

  • ("111") and Shanghai Uniondrug Information Technology Co., Ltd ("Shanghai Uniondrug") officially signed a strategic partnership agreement
  • Two companies will share resources and leverage each company's expertise to build a multiple-layer partnership covering various fields.
  • Will jointly promote commercial insurance innovation and explorations in oncology drug retail and diversified healthcare services, and provide integrated solutions for pharmaceutical companies, including innovative payments solutions, patient management, doctor and patient education, and offering efficient and convenient access to medication and other healthcare products

ATIF Holdings Limited Signs Strategic Collaboration with the Industry and Information Technology ..

  • Dongshan IITB will be responsible for organizing financial forums, salons and exchange activities for the local enterprises to connect with ATIF
  • ATIF will provide its professional services such as investment and financing consulting, connection of investment institutions and overseas listing advisory to the companies selected by Dongshan IITB

Lexmark Recognized for Excellence in Enterprise Architecture

  • Lexmark today announced it has received a prestigious 2020 Forrester/InfoWorld Enterprise Architecture Award
  • Lexmark has transformed its EA organization from technology strategists to an outcome-driven organization in order to further the company’s digital transformation

iManage Knowledge Unlocked, powered by RAVN, Helps Walder Wyss Take a Data-Driven Approach to Knowledge Management

  • iManage, the company dedicated to transforming how professionals work, today announced that Walder Wyss Ltd. – one of the most successful and fastest growing Swiss commercial law firms – is using iManage Knowledge Unlocked, powered by RAVN
  • Walder Wyss has rolled it out to all six of its offices in Switzerland
  • Eventually, there will be nearly 300 users who will use the iManage solution to search and access more than 7,000 knowledge assets

Datto IPO Set For $561M Target, CEO Says It Is 'All In On The Channel'

Nuspire Delivers Advanced Threat Intelligence through Partnership with Recorded Future

  • Lightbeam Health Solutions announced that Accountable Care Organizations (ACOs) that achieved a positive savings rate using Lightbeam technology generated nearly $400 million in shared savings in the 2019 performance year
  • ACOs that used Lightbeam's solutions managed 15% of the total patient lives covered under the 2019 MSSP program

1Path Earns OneLogin MSP Partner of the Year Award

  • 1Path has won the OneLogin MSP Partner of the Year award for 2020
  • Award was announced last week at the OneLogin Connect 2020 Virtual conference
  • 1Path and OneLogin have been working together since 2019
  • 1Path has integrated the OneLogin identity and access management tool (IAM) into its IT managed services offering, and 1Path also offers OneLogin to clients as part of its SecureID solution

DKBinnovative Wins 2020 Infosec Inspire Security Awareness Award

  • DKBinnovative was named as a Big Phish Award Winner at the 2020 Infosec Inspire Security Awareness Awards
  • The Big Phish Award recognizes companies with the most advanced phishing training programs
  • A June 2020 report from the U.S. Secret Service warned that MSPs (managed services providers) are increasingly targeted by cybercriminals precisely because a successful attack can infect many businesses at once
  • Phishing attacks account for 80% of reported cybersecurity incidents, according to Verizon's 2019 Data Breach Investigations Report

Lancom Technology Accelerates Managed Services Growth With Connect 2 Acquisition

  • Lancom Technology, an Auckland based software and technology provider, announced that it has accelerated its managed services growth by acquiring Connect
  • Deal sees Lancom Technology further increase its managed services customers whilst strengthening its position in the mid-section of the New Zealand managed services market

Cornerstone.IT Enhances Its Managed Services with Netsurion Platinum Partnership

  • Cornerstone Information Technologies, LLC (DBA Cornerstone.IT) has partnered with cybersecurity firm Netsurion to boost Cornerstone’s Managed Services with Netsurion’s Managed Threat Protection Platform, EventTracker, which includes Security Information and Event Management (SIEM)
  • Cornerstone offers Managed Services including Network Monitoring with Cornerstone Watch, Network Maintenance, Network Support, iManage Managed Services, Citrix Managed Services, Microsoft Managed Services, Disaster Recovery as a Service, and Security Event Monitoring

Sirius Launches AWS Managed Services to Streamline Cloud Services

  • Sirius Computer Solutions, Inc. (Sirius), announces the launch of Sirius Cloud Managed Services powered by AWS Managed Services (AMS)
  • AWS Managed Services operates AWS on clients’ behalf, providing a secure AWS Landing Zone, features which help them meet various compliance program requirements (HIPAA, HITRUST, GDPR, SOC, NIST, ISO, PCI)

Arteris® IP FlexNoC® Interconnect Again Licensed by KYOCERA for Enterprise Printing...

  • Arteris IP announced that KYOCERA Document Solutions Inc. (“Kyocera”) has licensed Arteris® FlexNoC® interconnect IP
  • Use as the on-chip communications backbone of its custom systems-on-chip (SoC) powering its flagship enterprise document imaging and management solutions
  • Kyocera first licensed Arteris FlexNoC IP in 2016 to optimize on-chip communications bandwidth in its complex SoCs

Konica Minolta Launches New Managed Application Services Packages

  • Konica Minolta Business Solutions, U.S.A., Inc. today announced new Application as a Service packages including document and print management with advanced workflow, network fax and healthcare-specific offerings
  • scalable and fully managed packages are enabled by the latest additions to the Workplace Hub product line
  • These new packages will include the following offerings:
  • Document management to provide process automation for the storage and retrieval of documents, content, emails and data
  • Print management to enable businesses and organizations of any size to manage, analyze, account and optimize print, copy, fax and scan output while providing document security to help comply with government regulations
  • Print management with single sign-on (SSO) to advanced workflows
  • Flexible and configurable network faxing with integration and automation capabilities
  • Healthcare bundles to secure Protected Health Information (PHI) from EHR backend systems

ECS Ranked #14 on MSSP Alert's Top 250 MSSP List for 2020

  • ECS, has been named #14 out of 250 Top Managed Security Service Providers (MSSPs) by MSSP Alert
  • This year’s MSSP list featured companies from 25 different countries. Among this global field, ECS emerged as an industry leader in revenue, growth, and operational excellence
  • ECS was recognized for its managed detection and response (MDR) and extended detection and response (XDR) services, as well as the company’s in-house security operations center (SOC), providing 24x7x365 protection from cyber threats

Hacked: Hackney Hacked as Council Investigates Attack

  • London’s Hackney Council has reported it has “been the target of a serious cyber-attack which is affecting many of our services and IT systems.”
  • Statement from Philip Glanville, mayor of Hackney, council officers have been working closely with the National Cyber Security Centre, external experts and the Ministry of Housing, Communities and Local Government to investigate and understand the impact of the incident

FileTrail Acquires OmniRIM Physical Records Management Software from Access

  • FileTrail announced that FileTrail has acquired OmniRIM Physical Records Management software from Access
  • Effective immediately, FileTrail will be providing OmniRIM customers with continued support of their existing software systems, as well as a upgrade path to FileTrail GPS Records Manager

General Dynamics Information Technology Awarded $364 Million Enterprise IT Contract by GSA

  • General Dynamics Information Technology (GDIT), a business unit of General Dynamics (NYSE:GD), announced today it has been awarded a contract by the General Services Administration (GSA) Federal Systems Integration and Management Center (FEDSIM)
  • To continue providing digital enterprise services for Special Operations Forces (SOF)
  • The SOF Information Technology Enterprise Contract J (SITEC J) is a single award with a total estimated value of $364 million. It includes a one-year base period with four one-year options

MSP, MSSP & IT Industry Notes for October 11th, 2020

MSP, MSSP & IT Industry Notes

October 11th, 2020

Sponsored by

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

Domain Computer Services merges with Tier One Technology to create MSP platform

  • Domain Computer Services, announced it has merged with Maryland-based Tier One Technology Partners
  • The company also announced a recapitalization in partnership with Frontenac, a Chicago-based private equity firm
  • Financial terms were not disclosed
  • Domain Computer Services based in New Jersey and Tier One Technology based in Markland

Avasant's SD-WAN Managed Services 2020 RadarView™ Recognizes Key Service Providers ...

  • Avasant has unveiled SD-WAN Managed Services 2020 RadarView™, its flagship report that recognizes 27 leading service providers as having brought the most value to the market over the past 12 months
  • Avasant evaluated over 36 providers using three key dimensions: Practice maturity, partnership ecosystem, and investment, and innovation
  • Leaders: AT&T, HCL, IBM, Orange Business Services, and TCS
  • Innovators: Lumen Technologies, Infosys, Masergy, NTT, Tata Communication, Tech Mahindra, Verizon, and Wipro
  • Disruptors: Aryaka, BT, Cato Networks, GTT, Mphasis, Telefonica, T-Systems, Windstream, and Zensar
  • Challengers: Atos, CBTS, Hughes System, Microland, and Telstra

WheelHouse IT, Managed Service Specialists, Recognized for 2020 Achievements

  • WheelHouse IT the company has ranked #94 on the ChannelFutures MSP 501
  • QWas also recognized by a place on the prestigious 2017 Inc. 500 List of America's Fastest-Growing Companies and continues to make the list

DocuWare grows cloud business

  • DocuWare, now a division of Ricoh, announced that the number of new cloud customers is up 24.3% compared to last year
  • Offers a cloud-based subscription to its document management/electronic content management system

Epicor ECM Recognized as a Leader in the Nucleus Research Content Management Technology ...

  • Epicor Software Corporation announced it was named by Nucleus Research to the "Leaders" quadrant of its Content Management Technology Value Matrix published in July 2020
  • Position is based on the evaluation of the Epicor ECM platform, formerly known as DocStar ECM
  • Nucleus Research is a global provider of investigative, case-based technology research and advisory services

TBI Adds Armor's Leading Cybersecurity Software to Provider Portfolio

  • TBI announces the addition of Armor® to its provider portfolio. Armor is a global cybersecurity software company
  • Flagship product, Armor Anywhere, is used by over 1,000 organizations in 40 countries, providing them with threat detection and response and helping them meet their compliance requirements

Eliassen Group Continues to Expand Presence in St. Louis Market

  • Eliassen Group LLC has agreed to acquire Ferguson Consulting, Inc. ("Ferguson Consulting"), an IT consulting firm based in the  Louisarea
  • Founded in 1994, Ferguson Consulting is a locally owned and managed IT consulting firm. The company provides IT contractors for staff augmentation positions of Fortune 400 companies in  Louis
  • Eliassen Group provides strategic consulting and talent solutions to drive our clients' innovation and business results

VPLS Acquires ZR Systems and expands its Managed IT services in Hawaii

  • VPLS, a cloud-to-edge computing and solutions provider, announced its acquisition of ZR Systems, an Aiea-based managed IT services company
  • VPLS expands its data center footprint into Hawaii, bringing its total number of global sites to 19
  • ZR Systems will be known as “ZR Systems, a VPLS company” for a short period following this acquisition

Synoptek Certified as Microsoft Azure Expert Managed Services Provider

  • Synoptek, announced it has become certified as a Microsoft Azure Expert Managed Service Provider (MSP)
  • Certification signifies Synoptek’s expertise in cloud services and designates it as a top global MSP to its Microsoft customers

Fennia Mutual Insurance Company selects CGI for IT managed services to drive digitization and ...

  • CGI will assume responsibility for a majority of Fennia's IT services under a contract valued at approximately 48 million euros
  • CGI will manage Fennia's application development and maintenance services and also provide support services for Fennia's end-users and operating environments

FileTrail Continues Long-standing Commitment to Industry and Community Outreach amid Pandemic

  • FileTrail, the leader in next-generation information governance and records management software for law firms and highly regulated industries, announces its continued support of key partners and professional associations with sponsorship investments in their upcoming events, all of which are virtual due to the ongoing pandemic

Summitas Wins Private Asset Management's 2020 "Best Document/Content Management Service ...

  • Summitas has been named "Best Document/Content Management Service or Tool" by Private Asset Management magazine (PAM) at the 2020 PAM Awards
  • In 2019, Summitas won PAM's "Best Client Service" award and was also named "Best Client Communications" byFamily Wealth Report

InEight Reimagines Capital Project Document Management with All-New InEight Document

  • InEight unveiled the all-new InEight Document featuring a host of new capabilities as well as a ground-up user experience (UX) redesign powered by a simplified user interface (UI)
    • Collaborative Document Management
    • Project Correspondence
    • Transmittals and Packages
    • Review and Approval

Quanton acquires Probity Consulting's automation managed services business

  • Business process automation consultancy Quanton is acquiring Probotics, Wellington-based Probity Consulting’s automation managed services and delivery division

TPx Brings Managed Detection and Response to Managed Security Services Portfolio

  • TPx announces that it has strengthened its managed security services with the addition of enterprise-class managed detection and response (MDR) to it's MSx Firewall and MSx Endpoint services
  • In addition to MDR, TPx MSx Firewall and Endpoint services has been expanded to include additional features to enhance security risk profiles
  • MSx Firewall now includes:
    • Secure SD-WAN, which leverages cost-effective bandwidth and encrypted traffic while also layering on security inspection
    • Monthly vulnerability scans
    • High-performance next-generation firewalls that deliver greater throughput at lower cost
    • Fully managed, self-managed and co-managed options
  • MSx Endpoints now includes:
    • Security Awarness training, including monthly phishing simulations and courses with automated reporting
    • DNS Protection that protects remote users and devices from Internet threats

Kodak Alaris remote scanner management

  • Now offering Managed Print Services Capture Agent
    • Allows Alaris scanners to be integrated into device monitoring solutions used by managed print services dealers
    • Subscription based model
    • Real time status
    • Usage reporting
    • Multi feed and jam reports & alerts

Paper superior to laptop for learning

  • Research published by Norwegian University of Science and Technology (NTNU)
    • students who write by hand learn and remember more than those that use computers
    • pen and paper sparking activity in part of the brain responsible for attention
    • approximately 45 US states currently do not require schools to teach students
      handwriting
    • data showed an increase of activity in the sensorimotor parts of the brain, which is involved with processing, attention and language
    • found that the act is beneficial for adults, suggesting they will remember contents better after writing them down
    • EEG was used to track and record brain wave activity using a hood fitted with more than 250 electrodes attached to the outer lining
    • Each examination took 45 minutes per person, and the researchers received 500 data points per second


Cybersecurity Update

US District Attorney announced that Richard Liriano was sentenced to 30 months in prison and a $351,850.25 fine for illegally accessing the PHI of patients while he worked for the Hospital For Special Surgery in New York.

The City of Odessa, Texas notified an unknown number of citizens that their info may have been exposed in recent breach.

People of Praise, located in South Bend, IN, notified an unknown number of members that their info was exposed after hacking incident.

The University Hospital of New Jersey announced it paid $670,000 to hackers to regain control of network after ransomware attack.

Legacy Community Health, with 15 locations in Texas, notified an unknown number of patients that that PHI may have been exposed after email phishing attack.

Recover Our Youth, with locations in North and South Carolina, notified an unknown number of patients that their PHI may have been exposed after ransomware attack.

Tyler Technologies, a fed gov contractor headquartered in Plano, TX, notified an unknown number of customers that it was hit by ransomware.

Century Specialty Script of Tuckahoe, NY notified an unknown number of patients that their PHI was exposed after ransomware attack.

Minnesota Department of Health notified “hundreds” of patients that their PHI may have been exposed after it was emailed to incorrect people.

Valley Bank of Alabama notified an unknown number of customers that their info may have been exposed after hacking incident.

Arthur Gallagher Insurance, headquartered in Rolling Meadows, IL, notified an
unknown number of customers that their info was exposed after ransomware attack.

Martin County government of Florida notified an unknown number of citizens that their info was compromised after hacking incident.

Miracle Systems, a government contractor in Arlington, VA notified an unknown number of customers that their info was exposed after ransomware attack.

Montgomery County government of Tennessee notified an unknown of citizens that their info was compromised after data security incident.

State agencies in the state of Washington notified an unknown number of citizens that their info may have been exposed after email phishing attack.

Monroe County Mental Health of New York notified an unknown number of patients their PHI was illegally disclosed by an employee.

UCare of Minnesota notified 4,806 patients that their PHI was exposed after email phishing attack.

Clark County Public School District of Nevada notified an unknown number of
students that their info was posted on web after school refused to pay ransom to hackers.

Universal Health Services (aka UHS), which owns 400 healthcare facilities across the U.S. and is headquartered in King of Prussia, PA, notified an unknown number of patients that their PHI was exposed after cyber attack.

The Valley Health System of Las Vegas, NV notified an unknown number of patients that their PHI was exposed during ransomware attack.

Ashtabula County Medical Center of Ohio notified an unknown number of patients that their PHI was exposed after ransomware attack.

Magnolia Pediatrics of Louisiana notified 23,000 patients that their PHI was exposed after two cybersecurity incidents.

Anthem Insurance, headquartered in Indianapolis, IN, agreed to pay $39.5 million to settle a HIPAA lawsuit regarding a breach that exposed PHI of 78.8 million patients.

Police departments in Minnesota, Delaware, Arizona, Indiana, Colorado and
Pennsylvania an interruption to their 911 services this past Monday night due to cyber incident.

Microsoft is reporting that 52% of all nation-state cyberattacks are coming from Russia.
o 12% = from China
o 11% = from North Korea
o Claims that it stopped 13 billion malicious and suspicious emails in 2019

Pen Test Security of London, England, published report detailing how they were able to hack into an Internet connected coffee maker, the iKettle from Smarter Inc.

Cache Creek Casino Resort of California was forced to shut down after ransomware attack.

MSP, IT, & MSSP Industry Notes for September 26th, 2020

MSP IT & MSSP Industry Notes

Sponsored by

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

Xantrion Named to MSSP Alert's Top MSSPs List for 3rd Year in a Row

  • MSSP Alert, published by After Nines Inc., has named Xantrion to the Top 250 MSSPs list for 2020
  • Highlights from the associated MSSP Alert research include:
  • MSSP Revenue Growth: MSSP honorees, on average, expect to generate $19.15 million in revenue for 2020, up 16% from $16.47 million in 2019.
  • Geography: Honorees are headquartered in 25 different countries -- up from 19 countries in the 2019 report.
  • Profits: 84% of MSSPs surveyed expect to be profitable for fiscal year 2020.
  • Security Operations Centers: 67% have in-house SOCs, 24% are hybrid, 6% completely outsource their SOCs, and 3% are reevaluating their SOC strategies.
  • Cyberattack Trends: The most frequent attacks targeting MSSP customers in 2020 include phishing (95%), vulnerability (76%) and ransomware (69%) attacks.
  • Cybersecurity Solutions: In a continued sign of market fragmentation, MSSP survey participants mentioned 129 different hardware, software, cloud, and services vendors that assist their cybersecurity efforts -- up from 95 in 2019.
  • M&A: Mergers, acquisitions and private equity investments continue to accelerate across the MSSP landscape. Twenty high-profile deals involving MSSP 250 honorees have surfaced since last year's report

Y Soft And Ricoh Unveil Updated Embedded Terminal Functionality For Ricoh Devices

  • Y Soft Corporation, today announced that the updated YSoft SAFEQ 6 Embedded Terminal for Ricoh multifunction devices
  • The updated YSoft SAFEQ Embedded Terminalfor Ricoh is an Android-based software application integrated into the multifunction device (MFD)
  • Utilizes the softkey, touch, and swipe operation capabilities of the Ricoh MFD's Smart Operation Panel to deliver a seamless and efficient user experience
  • With SAFEQ Embedded Terminal, Ricoh MFD users can leverage SAFEQ authentication for secure and convenient access control and safe and personalized access to device and application functions, confidential documents, scan, and fax destinations

Konica Minolta and Kronos Announce Strategic Alliance

  • Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta), today announced a strategic alliance with Kronos Incorporated (Kronos) to support safer return to work initiatives during the COVID-19 pandemic
  • Technology collaboration will initially be available in the U.S. and Canada, where more and more states and provinces are executing reopening strategies
  • This includes routine wellness questionnaires for all employees and visitors and daily temperature checks, which can be completed with Konica Minolta thermal imaging solutions

HP Unveils New Innovations for Businesses Adapting to Rapidly Evolving Workstyles and Workforces

  • HP intro'd a range of enhanced PC solutions
  • The HP ProBook 635 Aero G7
  • HP ProBook 600 G8 and 400 G8 PC Series
  • HP EliteDesk 805 G6 Series
  • HP ProDesk 405 G6 Series
  • HP E24t G4 Touch Monitor
  • HP E24d and E27d
  • HP LaserJet Enterprise 400 Series
  • HP's other new Print innovations include
  • HP DesignJet portfolio for architect, engineer, construction and home offices
  • Document Workflow Cloud solution for simplifying the flow of information from paper to digital
  • Fleet Onboarding tool enabling partners to quickly onboard HP Workpath across printer fleet

ZorroSign Partners with DocuXplorer to Provide Seamless Integration of Document Management ...

  • ZorroSign, Inc. announced a new strategic partnership with DocuXplorer, a leading Document Management Solution
  • DocuXplorer’s native integration with ZorroSign will allow a seamless process from document management through to encrypted electronic signing of documents

Indata announces software release

  • INDATA, announced a software release providing enhanced functionality and productivity improvements
  • INDATA utilizes NLP (Natural Language Processing), a subfield of AI, to offer improvements in important areas by automating complex workflows and eliminating keystrokes

Collabrance Brings Together Cybersecurity Experts to Share MSSP Best Practices for IT Channel

  • Collabrance LLC, announced a free online event focused on best practices for technology providers to grow their IT business with cybersecurity
  • MSSP Acceleratorwill feature different cybersecurity industry thought leaders from: CharTec, Pax8, ID Agent, Solar Winds, Fortinet, Datto, and GreatAmerica

Konica Minolta Offers LTE Connected Chromebooks to Help Conquer the Digital Divide

  • Through its alliance with Sector 5, All Covered will offer LTE connected Chromebooks to its education customers in the United States
  • All Covered (All Covered) is proud to announce its reseller partnership with Sector 5, Inc. (Sector 5), which sells cellular connected Chromebooks
  • Working toward providing every K-12 child with an internet-enabled Chromebook device

Toshiba Information Systems (Japan) Integrates Verimatrix's Whitebox Cryptographic Key ...

Kognos Emerges from Stealth, Launches Cybersecurity Industry's First Autonomous XDR Platform ...

  • Kognos launched the Autonomous XDR Investigator, a platform backed by security-aware AI that empowers customers to automatically detect, investigate and respond to attack campaigns in real time
  • Founded by CEO Rakesh Nair, former Head of Engineering at Netwitness/RSA, Kognos was built by security practitioners for security practitioners

Mandiant Introduces New Cybersecurity Services for Microsoft Customers

  • Mandiant® announced new cybersecurity services to support Microsoft technologies
  • new services bring together Mandiant expertise and intelligence with Microsoft security products to provide security capabilities
  • Mandiant Managed Defense will include support for additional Microsoft Security solutions to ensure holistic protection for customers

Cybrary Survey Finds Cybersecurity Skills Gap Threatens Job Effectiveness Amidst Increasing ...

Cybrary, released the findings from the "Cybrary Skills Gap Research Survey and Report

  • 68 percent of respondents report investing their own free time, outside working hours to improve their cyber skills;
  • Nearly 3 out of 4 respondents agree that skill gaps exist on their teams;
  • 65 percent of managers agreed that skills gaps have a negative impact on their team's effectiveness;
  • 40 percent of individuals say they spend time working to learn new job skills every day, while another 38 percent reported at least once a week; and
  • 46 percent of organizations do not confirm new hire skills for specific roles and 40 percent rarely or never assess the skills of newly onboarded team members
  • survey also reveals that employers need to break down significant barriers, such as cost (33 percent) and lack of time (28 percent) that are preventing IT and Security professionals from getting the skills training

Green House Data Expands Services, Footprint, Rebrands as Lunavi as it Helps Organizations ...

  • Green House Data, is rebranding to unify its recently acquired companies and nine locations throughout North America under one brand name –
  • The company’s new name, Lunavi, combines two critical attributes "Lu" meaning light and "Navi" meaning navigation

Synoptek Partners With NPWR Group to Extend Salesforce Capabilities

  • Synoptek, announces its strategic partnership with Orange County-based boutique Salesforce Partner, NPWR Group
  • Combining Synoptek’s global delivery and scale with NPWR Group’s deep Salesforce consulting and design expertise will enable Synoptek to expand its Salesforce portfolio

Beachhead Solutions Launches Co-Managed IT Services (CoMITs) Capabilities for MSPs; Immediately Available Within the SimplySecure for MSPs™ Platform

  • Beachhead Solutions announced that MSPs can now provide co-managed IT services (CoMITs) using the SimplySecure for MSPs platform whenever they and their clients desire the capability
  • Beachhead’s CoMITs functionality provides a framework for MSPs to efficiently grant change control privileges to the internal IT staff of MSPs’ clients while still ensuring the MSP steers all security policy and strategy decisions
  • Beachhead’s CoMITs offering places a protective framework around the activities of businesses whose MSPs grant them change control privileges

Cybersecurity Update

The federal Office for Civil Rights (under Department of Health & Human Services) announced following settlements based on HIPAA violation investigations: o $15,000 = All Inclusive Medical Services of California

  • $70,000 = Northeast Behavioral Health, part of Beth Israel Lahey Health of Massachusetts
  • $3500 = Dr. Patricia King Psychiatric Clinic of Chesapeake, VA
  • $10,000 = Wise Psychiatry of Centennial, CA
  • $38,000 = Housing Works Health of New York

Bay Area Medical center, part of Advocate Aurora Health, in Marinette, Wisconsin, notified 2,979 patients that their PHI was exposed after paper medical records were discovered left behind in former facility.

Fairfax County Public School District of Virginia notified an unknown number of students that their info was exposed after ransomware attack.

Roper St. Francis Healthcare of Charleston, SC notified 93,000 patients their PHI was exposed after hacking incident.

Geisinger Health location in Berwick, Pennsylvania notified 700 patients that a former employee illegally accessed their PHI.

Community Medical Centers of California notified an unknown number of patients that their PHI may have been exposed after hacking incident.

Children’s Minnesota Hospital notified an unknown number of patients that their PHI may have been exposed after hacking incident.

Hebrew SeniorLife of Massachusetts notified an unknown number of patients that their PHI may have been exposed after hacking incident.

Augusta University Medical Center of Georgia notified an unknown number of patients that their PHI may have been exposed after hacking incident.

The University Hospital of New Jersey notified an unknown number of patients that their PHI may have been exposed after ransomware attack.

Artech Information Systems of Morristown, NJ notified an unknown number of employees and customers that this info may have been exposed after ransomware attack.

ZDNet magazine published results of study of COVID-19 era security issues: o 40% increase in unsecure remote desktop PCs (working from home employees)

o 400% increase in brute force attacks using remote desktop protocol

o 667% increase in email phishing attacks

o 3 times more employees clicking on email phishing schemes during pandemic

o 90% of COVID-19 created domains on the Internet are scams

o 72% more ransomware attacks

DarkTracer Research reported that it found data from 605 companies posted on the Dark Web as a result of ransomware attacks successfully being completed by 14 different hacking groups this year.

Floral Park-Bellerose Public School District of New York notified an unknown number of students that their info may have been exposed after ransomware attack.

Crowdstrike report shows: o During first half of 2020, they found 41,000 intrusions (up 15%) by hackers that were hands-on, meaning human hackers actively explored systems themselves, rather than using botnets

Dunkin’s Brands Inc. of Canton, Mass, agreed to pay $650,000 to state of New York to settle data breach negligence lawsuit.

Jekyll Island Authority of Brunswick, Georgia notified an unknown number of citizens that their info may have been exposed after ransomware attack.

Federal prosecutors have charged 5 hackers in China with breaching more than 100 companies in the U.S. Since there is no extradition policy with China, arresting them will be impossible if they stay in China.

Erlanger Health of Chattanooga, TN notified 4,938 patients that their PHI was exposed after a CD-ROM was misplaced that had their records.

A former patient of St. Louis, Missouri-based BJC HealthCare filed a class-action lawsuit against the health system over a cybersecurity incident o

  • BJC HealthCare reported three employees' email accounts were breached on May 5 and may have exposed PHI
  • The information included patient names, medical records, clinical information, insurance information and Social Security numbers.
  • plaintiffs are seeking financial compensation, lifetime consumer credit protection and monitoring services and restitution.

Facebook has been accused of spying on its Instagram users for 'market research' by secretly accessing their mobile cameras through the app, according to a new lawsuit filed in San Francisco, CA

  • is accused of intentionally activating smartphone cameras to collect 'lucrative and valuable data that it would not otherwise have access to', Bloomberg reported.

The Veteran Affairs Department notified 46,000 veteran patients that their PHI was exposed after email phishing attack.

Spectrum Health of Michigan notified its patients of a “vishing” scam, where criminals are pretending to be hospital employees and calling patients in attempt to steal PHI.

Millstone Township School District of New Jersey notified an unknown number of students that their info may have been exposed after ransomware attack.

Somerset Hills School District of NJ notified an unknown number of students that their info may have been exposed after ransomware attack.

Newhall School District of Valencia, CA notified an unknown number of students that their info may have been exposed after ransomware attack.

West County School District of Missouri notified an unknown number of students that their info may have been exposed after ransomware attack.

St. Louis County government offices of Missouri notified an unknown number of citizens that their info may have been exposed after ransomware attack.

West Mifflin Area School District of Pennsylavania notified an unknown number of students that their info may have been exposed after ransomware attack.

The City of Carmel government in Indiana notified an unknown number of citizens that their info may have been exposed after ransomware attack.

Skidmore-Tynan School District of Texas notified an unknown number of students that their info may have been exposed after ransomware attack.

Guilford Technical Community College of Jamestown, NC notified an unknown number of students that their info may have been exposed after ransomware attack

Feds now call out printers/MFPs/faxes in SRA

  • The federal Office for Civil Rights (OCR) unveiled version 3.2 of its Security Risk Assessment (SRA) tool that healthcare providers are to use when conducting a HIPAA risk assessment
  • The new version now actually mentions printers, copiers and fax machines as part of the “assets” that a healthcare organization is supposed to list and what the security status of the device is if it handles PHI (protected health information)
  • The tool also requires a listing of all vendor contacts that are involved

 

 

MSP & IT, MSSP Industry Notes for September 19th, 2020

MSP & MSSP Industry Notes

Sponsored by

Arcoa Group

ARCOA Group is here to help you successfully manage your IT Asset Disposition process. We help you recover value from retired electronic equipment through responsible methods of reuse and recycling.  We ensure proper handling of assets which may contain data, while being environment stewards for assets that have no reuse value and are headed for recycling. We’ve built a robust de-manufacturing process to offer additional options for asset value recovery by disassembling equipment for commodity grade materials, which can be diverted from landfills and be used to create new base materials.

Applied Imaging acquires Florida-based office technology dealer

  • Applied Imaging acquired Upstream Office Solutions, which is headquartered in Tampa Bay
  • The acquisition gives Applied Imaging a total of 14 offices spread throughout Michigan, Ohio and Florida
  • Applied Imaging offers services including copier and printer sales, document management, managed IT services and document shredding

Netsurion Named to MSSP Alert's Top 250 MSSPs List for 2020 Fourth-Annual List Honors ...

  • MSSP Alert, published by After Nines Inc., has named Netsurion to the Top 250 MSSPs list for 2020
  • The list and research identify and honor the top MSSPs, managed detection and response (MDR) and Security Operations Center as a Service (SOCaaS) providers worldwide
  • The rankings are based on MSSP Alert’s 2020 readership survey combined with the digital media site’s global editorial coverage of managed security services providers

Accenture Named a Leader in European Managed Security Services by Independent Research Firm

BearingPoint expands its portfolio in the area of new ways of working

  • BearingPoint announced today that it has acquired Paris-based Steerio, an engagement platform (SaaS)
  • The acquisition is part of a bigger strategic move: the independent consulting firm has been investing for years in new and better ways of working
  • Steerio joins BearingPoint’s portfolio of team and project management assets such as Active Managerand enhances its People & Strategy offering

Managed IoT connectivity from Telenor Connexion now available in AWS Marketplace

  • By 2025, more than 5 billion cellular Internet of Things (IoT) connections are forecasted globally, according to the Ericsson Mobility Report
  • Ericsson (NASDAQ: ERIC) today announced it will now enable the sale of managed connectivity for its CSP partners, available in Amazon Web Services (AWS) Marketplace
  • AWS Marketplaceis a digital catalog with thousands of software listings from independent software vendors that make it easy to find, test, buy, and deploy software that runs on AWS

NTT Communications Honored in Two Categories by the Frost & Sullivan 2020 Asia Pacific Best ...

  • NTT Group(TOKYO: 9432), announced today that it was recognized as the award recipient for 2020 Japan IoT Service Provider of the Year and 2020 Japan Data Center Service Provider of the Year by the Frost & Sullivan 2020 Asia Pacific Best Practices Awards program
  • NTT Com was named 2020 Japan IoT Service Provider of the Year for the second year in a row.

Introducing Fiverr Business, a New Platform Targeting Team Collaboration for The Future of Work

  • Announcing the official launch of Fiverr Business™
  • designed for corporate teams and departments to collaborate with each other while managing projects with freelance talent
  • Per a recent survey Fiverr conducted of over 2,000 businesses globally, 52% said they are allocating more budget to freelance services

ePlus Delivers Managed Powered Protection for Enhanced Business Continuity

  • ePlus inc. (NASDAQ NGS: PLUS– news) today announced that it has extended its Managed Services
  • Capabilities to include proactive monitoring, management, and remediation of APC by Schneider Electricuninterruptible power supply (UPS) devices

TierPoint Announces Cloud to Cloud Recovery Powered by Dell EMC RecoverPoint

  • Tier Point announced its newest service: Cloud to Cloud Recovery powered by Dell EMC RecoverPoint
  • Replicating to a TierPoint-managed Hosted Private Cloud built on the Dell VxRail platform
  • Offers a cost-effective way to leverage Dell EMC RecoverPoint, achieving real-time protection per VMware virtual machine and recovery time objectives (RTOs) as low as 15 minutes

TPx Achieves HIPAA Compliance for Managed SD-WAN & Firewall Solutions

  • Announced today that it has attained the Health Insurance Portability and Accountability Act (HIPAA) attestation for its Managed SD-WAN and Firewall solutions
  • Healthcare continues to be a prime magnet for cyberattacks, with electronic health records being a lucrative target
  • Verified by a third-party audit, TPx's attestation confirms that technical, physical and administrative safeguards, as well as company policies and procedures, meet HIPAA requirements

Check Point To Buy Secure Remote Access Startup Odo Security

  • Check Point Aoftware Technologies agrees to purchase cybersecurity startup Odo Security
  • San Carlos, Calif. based platform vendor said Tel Aviv, Israel-based Odo has developed a cloud-based, clientless secure service edge (SASE) technology that secure remove access

DataTribe Co-Founder Named A Finalist in the 2020 Maryland Cybersecurity Awards ...

  • Announced the Maryland Cybersecurity Awards has named its Co-Founder and Investment Board Member, Mike Janke, a Finalist in the category of Cybersecurity Champion of the Year Award
  • The competition is poised to identify and curate Pre-Series A, seed high-technology start-ups with a vision to disrupt cybersecurity and data science

Mopria mobile printing update

  • The Mopria Alliance announced that Google Android 11 operating system, used by mobile devices, offers new features for printing and scanning
  • Share-to-Print feature enables users to print images and documents from thousands of social media and productivity applications directly from device
  • Allows users to share files such as JPEG, BMP, PNG, GIF and PDF
  • Supports specific enhancements to ensure best fit and higher resolution
  • Users are able to select and install additional print services directly in their print workflow to enable more printer/MFP features

Panasonic Webinar | Win with our Scanning Solutions

Panasonic gives you winning advantages against the competition by creating better solutions for your customers. Panasonic's scanning solutions give your clients the ability to better allocate their resources, minimize time spent on document management, and give them easier access with better clarity to their m

Cybersecurity Update

  • Adobe Corp. notified customers that it has fixed 5 critical flaws that would allow hackers to run JavaScript in browser
    • Would allow hackers to steal info, and move laterally through network
  • Microsoft notified users that specially crafted Windows 10 themes and theme packs could be used in “Pass-the-Hash” hacking incidents
    • Could steal Windows account credentials from unsuspecting users
  • IBM is warning users of new Raccoon malware, which can attack TLS 1.0, 1.1 and 1.2 protocols
    • TLS 1.3 is considered safe
  • KPMG is warning users of a new ransomware gang named ProLock
    • Original name was PwndLocker
    • Uses a “big game hunting” methodology
    • Ransom demands range from $400,000 to $1 million
  • UF (University of Florida) Health of Gainesville, FL notified an unknown number of patients that their PHI may have been exposed after breach.
  • Bitdefender Software’s Mid-Year Threat Landscape Report:
    • 715% increase in detected and blocked ransomware attacks in 2020 vs. 2019
    • New ransomware gangs include; Sodinokigi, REvil, Zepto, DoppelPaymer and
      Cryptolocker
    • 1 billion samples of malware samples are roaming the Internet
    • 23% increase in ransomware overall
    • 49% of information security professional worry about their organization’s
      readiness
  • ZDNet magazine reports that 41% of all cyber insurance claims made in first half of 2020 were for ransomware attacks.
    • Increase of 260%
    • Average ransom demand increasing 47%
  • NorthShore University Health notified 348,000 patients that their PHI was exposed after data breach.
  • Catholic Health of Buffalo, NY notified an unknown number of patients that their PHI was exposed after breach.
  • University of Kentucky HealthCare notified 163,000 patients that their PHI may have been exposed after hacking incident.
  • Main Line Health of Pennsylvania notified 60,595 patients that their PHI may have been exposed after hacking incident.
  • Imperium Health of Louisville, KY notified 139,000 patients that their PHI may have been exposed after hacking incident.
  • Baton Rouge Clinic of Louisiana notified 308,000 patients that their PHI may have been exposed after hacking incident.
  • Lukes Hospital Health System of Kansas City, Missouri notified 360,212 patients that their PHI may have been exposed after hacking incident.
  • MultCare of Washington notified 176,677 patients that their PHI may have been exposed after hacking incident.
  • Atrium Health of Charlotte, NC notified an unknown number of patients that their PHI may have been exposed after hacking incident.
  • Moffitt Cancer Center of Tampa, FL notified 4,056 patients that their PHI was exposed after hacking incident.
  • Adams Memorial Hospital of Indiana notified an unknown number of patients that their PHI may have been exposed after hacking incident.
  • Hartford Public School District of CT notified an unknown number of students that their info may have been exposed after ransomware attack.
  • Toledo Public School District of Ohio notified an unknown number of students that their info may have been exposed after ransomware attack.
  • Pickens County School District of South Carolina notified an unknown number of students that their info may have been exposed after ransomware attack.
  • Sherry Russell, a widow from Woodstock, NY, filed a lawsuit against HealthAlliance Hospital of NY
    • Claims that hospital is denying access to the PHI of her now deceased husband, who died from cancer
  • Hennepin Healthcare (aka Hennepin County Medical Center) of Minnesota, reported that it fired an unknown number of employees after they illegally accessed the PHI of George Floyd, who died while in custody of Minneapolis, MN police.
  • UT (University of Texas) Health San Antonio notified an unknown number of patients that their PHI may have been exposed after hacking incident.
  • Equinix, which operates 50 data centers in the U.S., announced it was hit by Netwalker Ransomware, and hackers demanding $4.5M in ransom
  • Trinity Area School District of Pennsylvania notified an unknown number of students that their info may have been exposed after hacking incident.
  • Razer Gaming, headquartered in Irvine, CA, notified 100,000 online gaming customers that their info may have been exposed after email phishing attack.
  • Enloe Medical Center of Chico, CA notified an unknown number of patients that their PHI may have been exposed after security breach.
  • Inova Health System of Falls Church, VA notified 1,045,270 patients that their PHI was exposed after data breach.
  • Chesterfield County Public Schools of Virginia notified an unknown number of
    students that their info may have been exposed after breach.
  • Fort Dodge Community School District of Des Moines, IA notified an unknown
    number of students that their info may have been exposed after cyberattack.


COVID19 Remote Working Day One Hundred and Twenty-Eight of Selling

Not a lot happened today and that's probably because I had a nagging sinus headache for most of the day.  It wasn't until about three PM that my head cleared a bit and I was able to log a few calls and emails to finish the day.

For most of the day I concentrated and getting additional research and information to clients that I wanted to move forward. 

For one account I put together two simple word documents for each device.  Each file made reference of the existing device situation for each device and then proposed upgrade for each device.  It has to be simple because the information was not going to the decision maker but a "gatekeeper".  

Both of these devices were interesting since the one A3 black MFP had close to a million prints and the other A4 MFP was closing on on 600K.  The A3 was almost ten years old and the A4 was close to six years old.  I received an email back later in the day stating that they would run it up the ladder.

My day wasn't all that bad since I was able to add another three opportunities for about $13K. Not a lot in the revenue department but it was something.

I have this saying that when it get's tough out there and that means whether you're negotiating or every opportunity is stalled.  The it's time to drop back to your value points. Those value points when negotiating  is to tell the client(s) why your company or product is the best product for them.  When it comes to having every opportunity stalled then it's time to get back to sales 101.  That sales 101 tool is your friend the telephone.

Recently Greg Walters and I had a chat about business in general and he asked me for a line or two about sales.  Greg was working with another industry rag and wanted a quote from someone who's been working through COVID19 in copier sales.

I can't post the entire article but with Greg's permission I can post a snippet and a link back to the other site.

Cold Calling Post COVID-19 is More of the Same

There is great pressure in the sales realm no matter what you’re selling.  But for those of us in the imaging industry, the stress is exacerbated.  Our volumes were dropping before COVID-19, consolidation was a daily occurrence, and layoffs happened almost every month.  COVID-19 kicked all that into high gear, accelerating the transformation in a most turbulent way.

Today the talk about town is working from home, the death of the office and surviving the next month.  Few meetings are centered on new copiers and toner supply management. you can read the rest here

So for those that may need a little encouragement or help I found this blog to be a good tool for the rookies, the novices and even the tenured like me.

I also took a snap shot of the the paragraph that starts with "Warm up the Call".  It's not that I didn't know about it but more about it being a gentle reminder to use it more often when calling.

Down to six selling days left in the month and there is still much work to be done.

-=Good Selling-=

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