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MSP & MSSP Industry Notes

MSP & MSSP, IT Industry Notes for January 30th, 2023

MSP & MSSP, IT Industry Notes for January 30th, 2023

Sponsored by

January 30th, 2023

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.

Lead for Backup Disaster Recovery Services

Iron Bow Technologies Announces Acquisition of GuardSight, Inc. to Bolster Cybersecurity Portfolio

  • announced it acquired GuardSight Inc., a cybersecurity operations as a service (SECOPS), and managed detection and response (MDR) company
  • will enhance Iron Bow’s existing cybersecurity solutions portfolio
  • Iron Bow Technologies is an IT solutions provider
  • GuardSight is a provider of specialized cybersecurity management services for SMBs and large enterprises

CRITICALSTART® Announces Availability of Managed Detection and Response Service for ...

  • announced the availability of its MDR service offering for Trend Micro Vision One customers
  • Critical Start will provide Trend Micro customers 24x7x365 monitoring

US Presidents Facing Scrutiny on Documents

  • Reported on VAOnews
  • Former Vice President Mike Pence joined the club of top officials mishandling classified documents
  • The Presidential Records Act of 1978 governs the official records of presidents and vice presidents after January 1981 and transfers the legal ownership of those records from private to public under the management of the National Archives and Records Administration
  • Lawyers for Pence said a "small number" of classified documents were found at his home in Indiana last week
  • Some observers say that while officials must deal with classified materials more carefully, the U.S. government system suffers from rampant over classification.

Lexmark warns of RCE bug affecting 100 printer models, PoC released - Bleeping Computer

  • Lexmark released security firmware update to fix a severe vulnerability that could enable remote code execution (RCE)
  • Vulnerability on more than 100 models
  • Lexmark says that the vulnerability is not under active exploitation at this time
  • security issue is tracked as CVE-2023-23560
    • severity rating of 9.0
    • is a server-side request forgery (SSRF) in the Web Services feature of Lexmark devices

Lead for IT Services IV&V Services

DMI ANNOUNCES ACQUISTION OF SIMPLEX MOBILITY

  • announced today that it has acquired Simplex Mobility (“Simplex” or the “Company”)
  • Simplex is a provider of asset and expense management software
  • DMI has a footprint in over 78 countries and more than four million devices under management
  • DMI will disrupt the market with a first-ever, fully-packaged managed service offering that goes beyond mobile and allows customers to manage, monitor, and transform their assets, inventory, and expenses through one seamless experience,” said Rocky Thurston, Chief Operating Officer at DMI

How Microsoft could use ChatGPT to supercharge its products

  • Reported on CNN.com
  • Microsoft has investing billions in the creator of ChatGPT
  • made available in late November, ChatGPT has been used to generate original essays, stories and song lyrics in response to user prompts
  • Some CEOs have even used it to write emails or do accounting work
  • integrating the chatbot tool could make its core software products more powerful

ISG predicts worldwide growth of 17% in XaaS and 5% in managed services in 2023

  • Information Services Group’s (ISG), a global technology research and advisory firm, has released its latest state-of-the-industry report
  • report findings reveal a decline in cloud services spending across the Asia Pacific region
  • In the fourth quarter, Asia Pacific’s Information Services Group Index™ saw a 33% decline in total average contract value (ACV) for managed services and cloud-based anything-as-a-Service (XaaS) to US $3.4 billion

Arctic Wolf Boosts Cyber Incident Response With New Offering For Partners

  • Reported on CRN.com
  • Arctic Wolf Wolf unveiled a new offering that will allow partners to more easily supply their customers with rapid cyber incident response services
  • one solution provider executive told CRN will be a “game-changer” for the partner’s cybersecurity business
  • Arctic Wolf unveiled the launch of a retainer option for its cyber incident response services, which partners can provide to their customers, including as part of a managed services package

Lock in on Cyber Security with ARCOA

  • customer has a staggered refresh cycle, the value of the equipment can be issued in the form of a credit growing over time
  • identifying assets that are usually passed over and often have significant value

directprint.io to showcase its cloud print management solution at the 2023 TCEA Convention & Exposition

  • io announced attendance at the Texas Computer Education Association (TCEA) 2023 Convention & Exposition
  • On January 30 and February 2 at the Henry B. González Convention Center, San Antonio, Texas
  • cloud print management company will be showcasing how its serverless solution makes it easy to centrally manage printing devices and printing
  • io is a Chrome Enterprise Recommended partner
    • specializes in print management for Chromebooks
    • platform is the most integrated Google Workspace print management solution on the market
    • is deployed in K-12 schools and districts across North America

CyanGate Launches Salesforce Desktop App Synchronization With S-Drive Document ...

  • announced the launch of the new Desktop App for S-Drive
    • document management solution for Salesforce.com
      • can now browse, update, delete, and upload new documents without the need to work directly in Salesforce
  • Salesforce Desktop App Benefits
    • Streamline access to files within any desktop app.
    • Increase efficiency by not having to download and upload files.
    • Simplify native file and folder management organized in a familiar "Explorer" type view.
    • Improve compliance and control of files across the desktop.

Open Cybersecurity Alliance Adds Indicators of Behavior (IoB) Sub-Project

  • announced today that it has accepted the Indicators of Behavior (IoB) Working Group (WG) as a sub-project
  • OCA IoB brings together like-minded stakeholders in the cyber threat intelligence community
    • to collectively focus on patterns of behavior associated with malicious cyber activity
    • understanding the behavior patterns, innovative solutions can be developed to enable shared behavior sets

MSP & MSSP, IT Industry Notes for January 22nd, 2023

MSP & MSSP, IT Industry Notes for January 22nd, 2023

Sponsored by

January 16th, 2023

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.

Cybersecurity Notes (new)

Managed service player wants to become known for security, and has made an acquisition to support that ambition

Riverside CA Managed IT Solutions/ Outsourcing - Small Business Service Launched

  • Launches 24/7 remote helpdesk & tech supprt
  • Provides 24/7 remote helpdesk and tech support, cloud services, and data backup and recovery

SecuriThings and Convergint Strengthen Partnership to Power Convergint's Service Centers

  • strengthened its partnership with Convergint
  • launch of a new remote managed services offering for customers to ensure physical security devices perform consistently, reliably, and securely over their entire lifecycle
  • Convergint has established nine Convergint Service Centers across the globe to ensure coverage 365/24/7 with real-time data and remote automation capabilities using the SecuriThings Managed Service Platform

Logically Announces Joshua Skeens as CEO

  • announced that Joshua Skeens has been named as CEO
  • previously held the position of Logically's COO
  • Skeens joined Logically in 2021 through the acquisition of Cerdant, Inc., an MSSP, where he served as the COO and CTO

Square 9 Softworks Ventures into Artificial Intelligence With New AI Capture Product

  • new offering, titled TransformAI (TAI), captures data from documents by intelligently discerning the identity and location of information on each page and completely forgoes the use of template-based data extraction
  • TAI is also fully compatible with the modular workflow system Square 9 has developed for its document capture platform
  • “This is game-changing technology,” says Stephen Young, Square 9’s President and CEO. “The speed and accuracy of this product and the fact that customers aren’t limited to templates makes it an extremely alluring option for capturing Accounts Payable documents.”

Kyocera UK highlights increase in cyberattacks

  • Japanese-based business Kyocera has expanded its security capabilities with the launch of a new software solution in response to increased global cyberattacks
  • announced a new solution, a comprehensive Managed End-Point Detection & Response (M-EDR) offering for businesses to strengthen security
  • reported on print monthly

Quadient Expands Impress Platform in Ireland with Cloud-Based Document Delivery ...

  • announced the arrival of Quadient® Impress Distribute in Ireland, a cloud-based multi-channel document delivery solution
  • supports small and medium businesses (SMBs) in moving towards digital processes
  • Quadient® Impress Distribute fully integrates with other modules of Quadient® Impress.
  • Quadient® Impress Distribute, the Impress platform helps SMBs in Ireland effectively manage the transition to digital

Lock in on Cyber Security with ARCOA

  • customer has a staggered refresh cycle, the value of the equipment can be issued in the form of a credit growing over time
  • identifying assets that are usually passed over and often have significant value

Why We Need To Prioritize Digital Transformation – Even in a Downturn

  • Digital transformation is one of the most significant trends to have emerged in recent years
  • major topic of discussion at this year's World Economic Forum Annual Meeting
  • Expedited by the pandemic, companies across industries and regions sped up their adoption of digital and intelligently connected solutions
  • Reported on World Economic forum

Riverside CA Data Disaster Recovery/Small Business IT Management Services Launch

  • recently updated their information backup and disaster recovery services, offering to protect small businesses and organizations from data loss and network failure
  • Biztek Solutions, Inc., a managed IT service provider (MSP) based in Riverside, CA

GTT Unveils New Brand Focused on “Making Exceptional Possible” for Its Customers

  • announced today that it has unveiled a new brand identity
  • underscores its focus on achieving exceptional outcomes for customers

Middle Township, New Jersey Pursues Digital Transformation

  • transition from paper to digital processes is underway in Middle Township, New Jersey
  • local officials have sought greater efficiency in municipal operations and constituent services
  • township recently partnered with GovPilot, a Manasquan, New Jersey based provider of cloud-based government management software

Aptum to Acquire CloudOps to Expand its Multi-Cloud Managed Services

  • Aptum, a hybrid multi-cloud managed service provider, is acquiring CloudOps
  • CloudOps, a Montreal, Canada-based cloud consulting, managed services and software company
  • Reported on database

MSP & MSSP, IT Industry Notes for January 16th, 2023

MSP & MSSP, IT Industry Notes for January 16th, 2023

Sponsored by

January 16th, 2023

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.

Cybersecurity Notes (new)

  • Lake Charles Memorial Health System of Louisiana notified 269,752 patients that their PHI was exposed after cyber attack
  • The federal government issued warning to the US healthcare industry about the threat of Clop ransomware group
    • reportedly been infecting files that look like medical documents and subsequently requesting medical appointments in hopes of getting victims to open the malicious files
    • successor of CryptoMix ransomware, which is believed to have been developed in Russia

Vijilan Joins CrowdStrike Powered Service Provider Program to Deliver Managed EDR and ...

  • announced it has become a CrowdStrike Powered Service Provider (CPSP) partner
  • will deliver managed endpoint detection and response (EDR) and managed observability services powered by the CrowdStrike Falcon
  • Vijilan was founded in 2014 as a U.S.-based LLC specializing in cybersecurity threat management

Lee & Thompson selects NetDocuments for cloud-based document and email management

  • announced that Lee & Thompson selected NetDocuments as its new Document Management System (DMS)
  • Verlata Consulting, one of NetDocuments’ Certified Services Partners, led the implementation and deployment project
  • Lee & Thompson is one of the UK’s leading law firms for the media, technology and creative industries

Pulse Technology opening Indiana headquarters in Merrillville

  • IT, Managed Print Services and other needs of businesses throughout the Midwest and beyond, will open a new location in Merrillville, Indiana
  • CEO Chip Miceli confirmed that the company has purchased a 13,500 square foot building at 3801 E. Lincoln Avenue, Merrillville
  • Merrillville building will serve as Pulse Technology’s new Indiana headquarters

EXEO Global Acquires Telistar Solutions and Builds up Capabilities in Managed IT

  • successfully completed the acquisition of Telistar Solutions Pte Ltd (“Telistar”).
  • acquisition of Telistar, an IT service solutions provider, allows EXEO Global to grow its capabilities in the space of managed IT services

Sharp’s parent to lose its biggest customer?

Foxconn, aka Hon Hai Precision of Taiwan, is parent of Sharp

  • Foxconn’s largest customer, Apple Inc., is reportedly looking to move a substantial amount of its business from Foxconn to Luxshare Precision of Taiwan
  • This would mean Foxconn would lose its monopoly on assembling Apple iPhone Pro models
  • is apparently the result of the manufacturing disruption caused by Zero Covid policies enforced by Chinese government on Foxconn’s huge plant in Zhengzhou, China
  • Foxconn’s shared declined 22% after the news broke

Quatrro Business Support Services Acquires Robust Network Solutions

  • announces acquisition of California-based Robust Network Solutions ('Robust')
  • Robust's managed IT services operations are headquartered in the Bay area, with an additional presence in New York City
  • acquisition expands Quatrro's position as a leading provider for outsourced managed accounting & finance and IT services

Gartner Names Kroll a Representative Vendor for Managed Security Incident and Event Management

Lock in on Cyber Security with ARCOA

  • customer has a staggered refresh cycle, the value of the equipment can be issued in the form of a credit growing over time
  • identifying assets that are usually passed over and often have significant value

Is chip shortage over?

Wall Street Journal article published an article which stated; “The world is now awash in chips”

  • Claims that chipmakers and electronics makers now have an oversupply of chips
  • “chip inventories are now at their highest level in over a decade”
  • “good news for consumers who can get their hands on products from washing machines to laptops faster, and sometimes more cheaply than a year ago”
  • Chipmakers expect sales of chips to double by 2030

Xerox Emirates partners with KOFAX to provide customers with intelligent automation solutions

  • Xerox Emirates, expands their partnership with KOFAX in the UAE
  • with KOFAX, a leading supplier of Intelligent Automation (IA) software
  • “Kofax and Xerox Emirates build upon their strategic collaboration within the intelligent document processing industry with hyper intelligent automation solutions and deep industry experience that will greatly facilitate our combined customers’ digital transformation journeys.” said Chris Strammiello, Vice President Channel Sales at KOFAX.

High Wire Networks Secures 3-Year, $300,000 Managed Cybersecurity Services Contract Expansion for Global Aerospace Logistics Company

  • secured an expanded three-year, $300,000 contract renewal to provide its Overwatch managed cybersecurity services for a global aerospace company
  • High Wire Networks, Inc. is a provider of managed security and technology enablement services



MSP & MSSP, IT Industry Notes for December 11th, 2022

MSP & MSSP, IT Industry Notes for December 11th, 2022

Sponsored by

November 6th, 2022

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.

Cybersecurity Notes

Microland Recognized as a Leader for the Third Consecutive Year in the 2022

  • named as a Leader in the 2022 Gartner® Magic Quadrant™ for Managed Network Services
  • recognized for its Ability to Execute and Completeness of Vision in this space
  • solution suite called Microland Intelligent Network Experience (m.i.n.e.) provides wing-to-wing network services from consulting and assessment to transformation services as well as managed services

directprint.io partners with ASG Africa

  • has named ASG Africa as its sole distributor in the Southern African Development Community (SADC) countries
  • terms of the agreement, ASG Africa will distribute directprint.io’s feature-rich, software-as-a-service (SaaS) print management solution that allows users to quickly and effectively deploy, secure, control, and track print in the cloud
  • io is a feature-rich, transparent SaaS offering that allows users to quickly and effectively deploy, secure, control and track print management

Synoptek Acquires Optistar Technology

  • announced it has acquired Optistar Technology Consultants (“Optistar”), the technology services business division of The Vertex Companies, LLC (“Vertex”) with offices spanning New York, Boston, Denver, and Seattle
  • acquisition allows Vertex to divest its technology services division, Optistar, while also securing a global technology services partner, Synoptek, to support future growth and automation
  • Synoptek is a global business and technology consulting and advisory firm that helps companies envision, transform and evolve.

Infinidat Gains Momentum as a Storage Solution Provider of Choice for Cloud Services ...

  • announced that the company has grown its business delivering enterprise storage solutions to cloud service providers (CSPs), managed service providers (MSPs) and managed hosting providers (MHPs) to 31% of Infinidat’s customer base
  • CSPs, MSPs, MHPs and hyperscalers are providing Storage-as-a-Service (STaaS) for a fast-growing customer base that demands cyber resiliency and uninterrupted access to storage capabilities

Buchanan Technologies Announces the Strategic Merger of

  • announced the strategic investment and merger of Infosenseglobal’s (ISG) Oracle technology and applications service line with Buchanan’s Applications Services business unit
  • Buchanan Technologies, a provider of enterprise managed IT services
  • deal closed on December 1, 2022.

Open Line Selects and Deploys Salt Security API Protection Platform to Enhance

  • announced that Open Line NL, a supplier of managed cloud services and applications, has selected and deployed the Salt Security API Protection Platform
  • Salt platform allows Open Line to offer services to its customers that quickly identify and block API attacks and remediate potential risks, ensuring the security of its customers' critical data and services
  • Open Line is a supplier of managed cloud services
  • alt delivers deep context with real-time analysis and continuous insights for API discovery, attack prevention, and shift-left practices

Konica Minolta Honored with 2022 ‘ASTORS’ Homeland Security Award

  • announce it is the recipient of a Platinum 2022 ‘ASTORS’ Homeland Security Award from American Security Today (AST) for its FORXAI Secure Access solution
  • FORXAI Secure Access (pronounced FOR-SIGH) enables automated, secure point-of-entry workflows that combine facial identification with mask detection, thermal temperature screening and tailgating
  • American Security Today (AST), the ‘New Face in Homeland Security™’, is the premier digital media platform in the U.S. Homeland Security and Public Safety Industry, focused on breaking news and in-depth coverage of the newest initiatives and hottest technologies in physical & IT security on the market today

Signs of recession?

Article recently written by Nouriel Roubini, Professor of Economics at New York University, and Chief Economist at Atlas Capital Team

  • “The mother of all economic crises looms, and there will be little that policymakers can do about it.”
  • “The world economy is lurching toward an unprecedented confluence of economic, financial, and debt crises, following the explosion of deficits, borrowing, and leverage in recent decades.”
  • “In the private sector, the mountain of debt includes that of households (such as mortgages, credit cards, auto loans, student loans, personal loans), businesses and corporations (bank loans, bond debt, and private debt), and the financial sector (liabilities of bank and nonbank institutions).”
  • “In the public sector, it includes central, provincial, and local government bonds and other formal liabilities, as well as implicit debts such as unfunded liabilities from pay-as-you-go pension schemes and health-care systems – all of which will continue to grow as societies age.”

Pennsylvania Again Selects Hughes for Managed Network Services Contract

  • announced that the Commonwealth of Pennsylvania again selected Hughes as a provider of managed network services under the Commonwealth of Pennsylvania Last User Connectivity contract
  • After an initial four years, the renewed agreement enables Hughes to offer statewide agencies its HughesON™ portfolio of end-to-end solutions, including managed broadband, SD-WAN, and VoIP

Lock in on Cyber Security with ARCOA

  • customer has a staggered refresh cycle, the value of the equipment can be issued in the form of a credit growing over time
  • identifying assets that are usually passed over and often have significant value

Airiam Hires Alan Villaseñor to Build and Manage SOC

  • announced Alan Villaseñor will lead the company's security operation center (SOC). Villaseñor holds CISM, GCFE, CTIA, CHFI, ITIL, and CEH certifications
  • Airiam, a managed IT and cybersecurity company with a focus and expertise on ransomware recovery

Cloud Managed Services Market Is Expected To Grow At A Rate Of 9.1% by Next 10 Years

  • Global sales of cloud managed services in 2021 was held at US$ 86.1 Bn.
  • With 9.6% the projected market growth during 2022 – 2032 is expected to be significantly higher than the historical growth
  • Managed Network Services are expected to be the highest revenue generating cloud managed services type, with a projected growth of 9.1% during 2022 – 2032

Cloud4C Sets up New In-Country Cloud Data Center in Egypt to Meet Data Localization ...

  • unveiled a new in-country cloud data center in the Arab Republic of Egypt in collaboration with Telecom Egypt, the country's primary telecom provider
  • Cloud4C, is an application-focused cloud Managed Services Provider (MSP) and an end-to-end RISE with SAP services partner

Digital Workplace survey results

Conducted by DWEA, included workspace professionals globally

  • 93.1% say that their cloud strategy includes cloud print
  • 97% want to manage printing/scanning in house
  • 58% say hybrid working is here to stay
  • 53.5% are challenged to manage printing and scanning at remote locations
  • 31.1% are challenged to manage all the print drivers
  • 22.1% have issues supporting end users’ printing/scanning needs
  • 54.6% are spending less time on print support if they switched to cloud

MSP & MSSP, IT Industry Notes for November 21th, 2022

2021-01-31_15-25-20 - Copy

MSP & MSSP, IT Industry Notes for November 20th, 2022

Sponsored by

November 6th, 2022

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.

Cybersecurity Notes

Atlantic Business Systems Transitions Branding to Novatech, Inc. Along with Enhancing Its ...

  • has begun its branding transition to Novatech
  • offering Sharp multifunctional printing solutions, along with a robust Managed IT

Odaseva Launches Managed Services Provider Partner Program Following Surge in Demand

  • launched its Managed Services Provider (MSP) Partner Program
  • centered on data protection, privacy, and automation
  • Odaseva is an Enterprise Data Protection Platform for Salesforce customers

Red Canary Provides First-Ever MITRE Engenuity™ ATT&CK® Evaluations for Managed Services

  • is one of 15 providers that participated in the first-ever MITRE Engenuity™ ATT&CK® Evaluations for Managed Services
  • Published in November 2022, the independent ATT&CK Evaluations assessed provider capabilities in their ability to analyze and describe adversary behavior

Red Canary MDR Performance Summary:

  • Detected intrusion in Step 1
  • Identified all intrusion steps
  • Named OilRig as the emulated adversary group
  • Provided zero false positives
  • Presented information just as we would to our real-world customers

Aunalytics Brings Its Portfolio of Managed Services, Enterprise Cloud, and Data Cleansing ...

  • will feature its managed services, enterprise cloud, and data cleansing portfolio at the Taste of IT Conference on November 16, 2022
  • one-day event, which will be attended by more than 400 IT professionals, will be held at the Sinclair Conference Center in Dayton, Ohio
  • Aunalytics provides IT and security expertise to mid-market businesses in the areas of financial services, healthcare, manufacturing and professional services

ThreatLocker Acquires Third Wall to provide better endpoint

  • announced it has acquired Third Wall (Harmonity Holdings  LLC dba  RMM Plus™), an automated lockdown security plug-in for ConnectWise Automate users
  • addition of Third Wall's lockdown policies to ThreatLocker® existing solutions, Managed Service Providers (MSPs) will now be able to harden Windows operating systems, ensure end-users comply with government regulations, and strengthen their overall security posture
  • Third Wall is a cybersecurity plug-in for ConnectWise Automate software designed for Managed Service Providers

HP Inc. claims it will expand in US

Article published in Oregon Live

  • Plans on using federal taxpayer funds received as part of the new CHIPS Act
  • Will use to bring some manufacturing back to the U.S.
  • “The CHIPS Act gives us an opportunity to look at ways we can bring back some of the investments we have made overseas and bring those back to Corvallis, Oregon”; stated Tuan Tran, HP President

Cybersecurity leaders want to quit

Survey published by BlackFog Cybersecurity

  • 30% cite lack of work-life balance
  • 27% say much time spent on firefighting rather than addressing strategic business issues
  • 32% plan to depart due to stress
    • 33% are leaving in
  • 52% admit struggling to keep up to date with new frameworks
  • 20% feel that having right skills on their team is a serious challenge

FUJIFILM Business Innovation Asia Pacific Transforms Workplace Technology with Unified ...

  • one-stop unified communication solution that enables seamless connectivity, improves customer experience, and increase employee engagement and participation with renowned partners*1 such as Fun Technology Innovation Inc. (FTI), Newline, ViewSonic, Jabra, Reactive Suite, Microsoft Teams, and Zoom

RICOH embraces ESG with new Smart Office Concept - First digital hub in Ricoh Asia Pacific

  • Malaysia today unveiled its exclusive Smart and Hybrid Workplace in Shah Alam, Selangor
  • based on the 'green objectives' aim of implementing environmental best practices in the workplace
  • workplace concept integrates ESG (environmental, social, and governance) goals to support a "climate safe future," as well nurture and encourage an office digital culture that embeds sustainability
  • Only specific users can access papers if necessary because scanned documents can be tracked

Lock in on Cyber Security with ARCOA

  • customer has a staggered refresh cycle, the value of the equipment can be issued in the form of a credit growing over time
  • identifying assets that are usually passed over and often have significant value

Acronis Brings Machine Intelligence and New Automation Toolset for MSPs to Deliver Better Customer Experience & Business Continuity

  • announces strategic updates to its Acronis Cyber Protect Cloud platform with a new product, Advanced Automation
  • addition of Machine Intelligence (MI) to its Advanced Management
  • this expansion of the Acronis lineup will help managed service providers (MSPs) reduce complexity, stay focused on value-based service delivery, and provide the tools needed to ensure client businesses and their systems, data and applications are up and running productively, safely and securely

Lead for IT Services in Illinois

  • It is the intent of the Government Information Technology Consortium to enter into an agreement with a
    reputable Information Technology (IT) provider (“Service Provider”) to provide information technology and
    computer support services, in partial or in whole, immediately or potentially in the future, including:
  • Management and Administration
  • End User Services
  • Data Center Services
  • Network and Telecommunications
  • Application Support

MSP & MSSP, IT Industry Notes for November 13th, 2022

MSP & MSSP, IT Industry Notes for November 13th, 2022

Sponsored by

November 6th, 2022

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.

Cybersecurity Notes

DX (Digital Transformation) spending to increase

Research published by IDC

  • Global spending on digital transformation to reach $3.4 trillion by 2026
  • CAGR of 16.3%

OpenText next level Managed Detection and Response offerings recognized in the .

  • MITRE Engenuity ATT&CK® Evaluations program brings together product and service providers with MITRE experts to collaborate in evaluating security solution
  • evaluation was designed to provide transparent and impartial insights into how MDR and MSSPs capabilities perform and analyze adversary behavior

CrowdStrike Achieves 99% Coverage in MITRE ATT&CK Evaluations for Security Service Providers

  • CrowdStrike achieved 99% detection coverage by conclusively reporting 75 of the 76 adversary techniques during the MITRE ATT&CK evaluation
  • Leveraging the power of the CrowdStrike Falcon® platform with integrated threat intelligence and patented tooling, the CrowdStrike Falcon® Complete and CrowdStrike® Falcon OverWatch™ managed threat hunting teams identified the adversary and associated tradecraft within minutes

Acrisure Cyber Services Acquires Leading Managed Service Provider Homefield IT

  • announced that it has acquired Homefield IT as part of its Cyber Services division
  • Acrisure Cyber Services (ACS) offers an all-in-one solution that addresses the most critical risks posed by cyberattacks
  • division has recently added several Managed Service Providers as Partners to provide clients with best-in-class products, services and capabilities to support complete cybersecurity protection and IT operational efficiency

28 Thousand printers/MFPs hacked?

Updated report in CyberNews magazine

  • Cybersecurity experts claim to have hijacked close to 28,000 printers and MFPs worldwide
  • Forced them to print out a guide on printer security

Microsoft warns that hackers target printers Article published by ZDNET magazine

  • Microsoft is warning that connected IoT (Internet of Things) devices, such as printers, MFPs, video cameras, routers, etc., could be leaving customer networks vulnerable to cyberattacks because they  are not currently secured
  • Hackers are using remote code execution attacks to deploy Mirai botnets
  • “Once attackers establish device access, remote code execution vulnerabilities such as CVE-2020- 8515 can then allow attackers to run malicious commands on devices, move laterally within the
    network, and access other vulnerable devices that were not directly exposed to the Internet such as SCADA systems”
  • O’Reilly Cybersecurity survey shows that only 33% of HR decision makers are willing to spend more than $10,000 on cybersecurity solutions, even though 50% of cyber attacks cost businesses upwards of $100,000 per instance

How US prevented Japan's Toshiba from becoming No.1 chipmaker

  • incident occurred in July 1987, when the Japanese electronics giant faced controversy centred around the United States’s national interests and its quest to maintain tech hegemony on a global stage
  • One of Toshiba’s divisions had sold a critical piece of technology to the..

Managed IT Service Provider Xobee Networks Acquires Palm Springs Tech

  • announcing the acquisition of Interconnect Networks
  • technology solutions based in Palm Springs, California
  • Xobee will work with Interconnect to enhance its services and capabilities in cybersecurity, managed support, cloud solutions, web design, and computer network maintenance and monitoring

NTT Recognized as Global Managed Services Partner of the Year at Cisco Partner Summit 2022

  • announced that it has been recognized as Cisco's Global Managed Services Partner of the Year at Cisco's annual Partner Summit
  • Cisco's global partner awards recognize top-performing partners' business success, innovation, and best-in-class sales and service delivery that enable substantial business outcomes for customers
  • NTT was also recognized with 22 regional awards, celebrating its services expertise and technical excellence

Lock in on Cyber Security with ARCOA

  • customer has a staggered refresh cycle, the value of the equipment can be issued in the form of a credit growing over time
  • identifying assets that are usually passed over and often have significant value

Document capture solution market growth

Report published by MR Accuracy Reports

  • Expected to grow by 10.6% CAGR by 2032
  • Will expand $2.5 billion
  • (includes solutions such as AutoStore, AccuRoute, Phoenix Dispatcher, eCopy, etc.)

Acronis Brings Machine Intelligence and New Automation Toolset for MSPs to Deliver Better Customer Experience & Business Continuity

  • announces strategic updates to its Acronis Cyber Protect Cloud platform with a new product, Advanced Automation
  • addition of Machine Intelligence (MI) to its Advanced Management
  • this expansion of the Acronis lineup will help managed service providers (MSPs) reduce complexity, stay focused on value-based service delivery, and provide the tools needed to ensure client businesses and their systems, data and applications are up and running productively, safely and securely

Kyocera has yet another security issue  Article published by JVN News

  • The web interfaces of some Kyocera MFPs and printers apparently contain multiple security vulnerabilities
  • A hacker could log into the device and modify settings without authentication
  • Arbitrary script could be executed
  • Vulnerabilities found by researchers at Yokohama National University of Japan
  • New firmware can apparently resolve the issues

Usain Bolt Foundation donates over 100 printers to schools

  • Primary schools are to benefit from 125 Epson printers donated by the Usain Bolt Foundation in Jamaica
  • Foundation is involved in a two-year partnership with Epson and during that time, it is expected that a total of 225 printers

Lead for IT Services in Illinois

  • It is the intent of the Government Information Technology Consortium to enter into an agreement with a
    reputable Information Technology (IT) provider (“Service Provider”) to provide information technology and
    computer support services, in partial or in whole, immediately or potentially in the future, including:
  • Management and Administration
  • End User Services
  • Data Center Services
  • Network and Telecommunications
  • Application Support

MSP & MSSP, IT Industry Notes for October 31st, 2022

MSP & MSSP, IT Industry Notes for October 31sr, 2022

Sponsored by

October 31st, 2022

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.

Armis Announces APEX Manage Program

directprint.io to attend 2022 CITE Conference

  • Will showcase its cloud-based, SaaS print management solution at CITE's largest event of the year
  • io has enabled hundreds of schools and districts in North America to revolutionize print management and lower print-related expenses
  • io’s serverless print management solution, compatible across Google Workspace and Chromebook, Microsoft Azure AD and Windows environment

Bitdefender and Sharp Partner to Boost Threat Prevention in Multifunction Business Printers

  • Bitdefender and Sharp Electronics, have announced a new partnership
  • integration of Bitdefender antimalware technology into Sharp’s A3 multifunction printers (MFPs)
  • Bitdefender advanced antimalware technology, scanning all data and files processed on the Sharp A3 MFPs

New DropBox Sign

  • Save time and paper when you use Dropbox Sign (formerly HelloSign)
  • can sign your digital documents faster and more efficiently. With Dropbox Sign, you have unlimited signing free within Dropbox

CloudScale365 Acquires Priorpoint

  • announced the completion of the company's acquisition of Priorpoint, regional service provider located in Myrtle Beach, South Carolina
  • Priorpoint IT, backup, and disaster recovery needs

Docufree Acquires Document Intelligence Solution Provider DealerDOCX

  • acquisition of DealerDOCX, a cloud-based document-management solutions for the automotive industry

ZainTech enters agreement to acquire leading managed cloud provider, BIOS Middle East

  • enters into an agreement for the complete acquisition of BIOS Middle East, a regional managed secure cloud provider with a presence in the United Arab Emirates, Saudi Arabia, and Oman
  • establishment in 2002, BIOS has served over 300 global and regional customers by offering managed services and cloud solutions with 24x7x365 support

Intrusion Partners with vTech Solution

  • announced a partnership with vTech Solution, a Washington D.C.-based managed IT services firm
  • will boost the company's current cybersecurity offering through managed and professional services
  • vTech Solution offers monitoring, pre-sale, post-sale, installation, complimentary services, and product discovery
  • Intrusion, Inc, provides cyber-attack prevention solutions, including zero-days

Lock in on Cyber Security with ARCOA

  • customer has a staggered refresh cycle, the value of the equipment can be issued in the form of a credit growing over time
  • identifying assets that are usually passed over and often have significant value

Lexmark Enhances Cloud Services with Translation Assistant Solution for Real-Time ...

  • announced updates to its Lexmark Cloud Services Platform, including Lexmark Translation Assistant (LTA), a solution that provides real-time document translations services
  • can scan documents in the original language using a Lexmark MFP, select the appropriate output language from several choices, and receive a translated* document within minutes
  • Lexmark also launched Lexmark Cloud Scan Management, a cloud-based portal, and several upgrades to Lexmark Cloud Print Management
  • Scan Management
    • Improving the speed of paper-based processes
    • Enabling easy conversion of hardcopy paper documents into a digital format
    • Scanning documents directly into a cloud-based file-sharing system
    • Easily sharing and adjusting documents remotely
    • Sharing with complete security in the cloud

Fujitsu Launches 'Fujitsu Computing as a Service' in Japan

  • announced that it started to offer “Fujitsu Computing as a Service” (CaaS)
  • portfolio to deliver customers access to world-leading computing technologies via the public cloud to the Japanese market
  • new cloud services include “Fujitsu Computing as a Service HPC” (hereinafter CaaS HPC) as well as “Fujitsu Computing as a Service Digital Annealer” (hereinafter CaaS Digital Annealer) for developing and running simulations, AI technologies and combinatorial optimization applications.
    The launch also includes “Fujitsu Computing as a Service Technical Consulting Services” (hereinafter CaaS Technical Consulting Services) that support the selection of the optimum environment according to the characteristics of customers’ applications and their acceleration

Visioneer launches new brand with first-of-its-kind Visioneer Rabbit PC30dwn Printer/Copier

  • announce the launch of the Visioneer® Rabbit™ printer brand
  • Visioneer Rabbit printers make the printing process fast, simple and convenient, with a focus on flexible connectivity and easy mobile printing
  • monochrome laser Visioneer Rabbit PC30dwn features
    • LED print technology
    • Up to 30 pages per minute
    • USB
    • Ethernet
    • WiFi connectivity

WISeKey to Extend its Footprint to Gibraltar to Provide

  • announced the signing of an agreement with Continent 8 Technologies
  • (Continent 8) a global managed hosting, connectivity and security company, to deploy a local node of the WISeKey platform, capable of delivering Trusted Managed Services for digital identity, IoT and NFT-related projects
  • WISeKey is a global cybersecurity company currently deploying large scale digital identity ecosystems for people and objects using Blockchain, AI and IoT respecting the Human as the Fulcrum of the Internet

MSP & MSSP, IT Industry Notes for October 23rd, 2022

MSP & MSSP, IT Industry Notes for October 23rd, 2022

Sponsored by

October 23rd, 2022

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.

AllCloud Launches Managed Monitoring Solution with Datadog

  • announced the launch of a solution, Managed Monitoring, for AWS customers with Datadog
  • Datadog is the monitoring and security platform for cloud applications
  • collects and unifies data streaming from AWS environments, with a 1-click integration for pulling in metrics and tags from over 70 AWS services

Novatech Puts Industry Veteran at Helm of Customer Tech Support

  • hired veteran managed IT services leader Billy Turner as Vice President of Managed Technology and Security Operations
  • responsibilities include all helpdesks, Network Operations Centers (NOC), Security Operations Center (SOC), Field Services, Data Centers and Automation
  • Turner will report to Novatech President, Dave Moorman
  • Novatech, Inc. is a nationwide business technology provider

IS&T IT Services, a Managed IT Services and IT Staffing Agency in Houston, Celebrates 25 ...

  • IS&T IT Services, a full-service Information Systems & Technology
  • provides Houston SMB organizations with managed IT services
  • firm leverages 25 years of experience to pair companies with the right employees

CoreStack Announces Cloud Managed Services Partnership With Feuji

  • announced a strategic partnership to accelerate Feuji's commitment to an innovative approach to digital transformation
  • will offer its OpsRight cloud managed services built on the CoreStack's NextGen Cloud Governance platform through this partnership
  • CoreStack provides a NextGen Cloud Governance platform
  • Feuji, a global technology services company that delivers Digital Transformation, Cloud, Data and Insights, Cyber Security, and Strategic Staffing

ICS Completes Acquisition of TechMD

  • ICS, a portfolio company of ClearLight Partners and provider of Information Technology (IT) Managed Services, acquired TechMD
  • TechMD, a provider of Managed IT Services to small to medium businesses, headquartered in Orange County, California
  • ICS is a provider of IT managed services, cybersecurity, cloud migration and other project-based services, and hardware

KB Technologies Managed IT Services Experiences Tremendous Growth in 2021

The Channel Angle: IT Service Provider, MSP Or MSSP? Who Am I?

  • Reported on CRN.com
  • with two distinct IT service models, break/fix and IT managed services, IT companies had to make lots of decisions
  • Becoming a successful MSP, you must get out of the transactional mindset
  • You are now a proactive force, watching, predicting, and preventing issues from happening and consulting the client on what their next moves are

Nation's Fastest Growing IT Managed Service Provider, Integris, Acquires Two New Companies

  • IT Managed Service Provider (MSP) Integris announced it has acquired Blue Jean Networks, an MSP based in Dallas/ Fort Worth
  • Security7 Networks, a Managed Security Services Provider (MSSP) based in the Boston area
  • Integris network now has offices in 10 states, with nearly 500 employees

PE-backed The Purple Guys buys IT managed services firm Golden Tech

  • Acquires Golden Tech in Valparaiso, Indiana
  • Goldent tech provides managedIT services
  • Terms not disclosed
  • Purple Guys is a provider of ManagedIT services for small to mid-sized companies

Lock in on Cyber Security with ARCOA

  • customer has a staggered refresh cycle, the value of the equipment can be issued in the form of a credit growing over time
  • identifying assets that are usually passed over and often have significant value

NetDocuments Acquires Worldox Document Management Solution

  • NetDocuments Acquires Worldox Document Management Solution
  • Worldox provides document management systems (DMS) for legal market
  • Worldox, a NetDocuments company, will continue to operate uninterrupted

Apogee Announces Expansion of its Managed Campus Services Portfolio

  • announced the expansion of its Managed Campus services portfolio with the addition of new Managed IT Services and Professional Services
  • new services enable colleges anwww.arli.comd universities to partner with Apogee to free in-house teams from IT operational headaches so they can pursue strategic innovation and digital transformation
  • Located in Saint Joseph, Mo., Missouri Western State University (MWSU) has a student enrollment of 3500+
  • Apogee is a leading provider of managed technology services that enable colleges and universities

The controls caused the “complete collapse” of China’s semiconductor industry overnight, according to one expert.

  • Reported on news.com.au
  • China’s semiconductor industry has been rocked by the mass resignation of American workers after new restrictions were announced
  • China’s semiconductor industry has been rocked by the mass resignation of American workers after new restrictions were announced
  • controls caused the “complete collapse” of China’s semiconductor industry overnight, according to one expert

Court rules webcam monitoring of remote employee was an invasion of privacy

  • Dutch court has ruled that the decision to fire a remote employee because he refused to keep his webcam on during working hours was unjustified
  • court ruled that the request to keep the webcam on during all working hours did not constitute a reasonable request
  • reported on Malwarebytes.com

MSP & MSSP, IT Industry Notes for October 17th, 2022

MSP & MSSP, IT Industry Notes for October 17th, 2022

Sponsored by

October 17th, 2022

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.

Malwarebytes Launches Managed Detection and Response Solution to Reinforce Security ...

  • launched Malwarebytes Managed Detection and Response (MDR)
  • combines EDR technology and human-delivered security expertise to provide 24/7 threat hunting, monitoring, and response
    • Supplement security expertise
    • Expedite threat response
    • Reduce security costs
    • Advance security posture
    • Provide rapid time-to-value
    • Assist in meeting compliance requirement

3 Reasons To Shift To SaaS Business Model, According To Managed IT Experts

  • Service (SaaS) market is projected to reach $208 billion by 2023, as shared by Statista
  • 86% of businesses expect SaaS to meet most of their software needs after 2022
  • DesignRush, a B2B marketplace connecting businesses with agencies, leveraged its 16,000-agencies-strong network for quick insights


Check Point Software Launches New Global Managed Security Service Provider

CoreStack Announces Cloud Managed Services Partnership With Feuji

  • announced a strategic partnership to accelerate Feuji's commitment to an innovative approach to digital transformation
  • will offer its OpsRight cloud managed services built on the CoreStack's NextGen Cloud Governance platform through this partnership
  • CoreStack provides a NextGen Cloud Governance platform
  • Feuji, a global technology services company that delivers Digital Transformation, Cloud, Data and Insights, Cyber Security, and Strategic Staffing

NTT Communications Acquires India's NetMagic

  • Reported on ITprotoday.com
  • will acquire a controlling stake in Netmagic Solutions
  • NTT is buying 74 percent of NetMagic's shares

Hamelin Brands Upgrades and Expands Its European Managed Network Services With GTT

  • announced today that it is upgrading the international network for Hamelin
  • four-year agreement covers 15 of Hamelin’s sites in France, Czech Republic, Germany, Italy, Poland, UK, Turkey and Tunisia
  • GTT is a managed network and security services provider
  • Hamelin, a family-owned company with headquarters in Normandy, France, has been making high-quality paper products since 1864

Secureworks Launches Taegis™ XDR Platform in Japan as Threat from Ransomware Escalates

  • announced that its extended detection and response (XDR) platform Taegis™ will be generally available in Japan
  • Japanese companies rank the damage caused from ransomware and Advanced Persistent Threats as their top two biggest information security concerns
  • Japanese National Police Agency reported an 87% uplift in ransomware incidents for the first half of the year compared to 2021.

CGI and Aktia announce strategic business and IT partnership

  • strategic partnership giving CGI responsibility for a major part of Aktia's banking IT services
  • partnership, valued at approximately 50 MEUR
  • CGI is among the largest independent IT and business consulting services firms in the world
  • Aktia is a Finnish asset manager, bank and life insurer

Why you should consider cloud printing for your business

  • Reported on dailyhostnews.com
  • Cloud printing is the process of uploading files to a remote server and then printing them by accessing the file on demand through an app on your phone
  • Cloud printing can help you reduce your print costs in several ways

Lock in on Cyber Security with ARCOA

  • customer has a staggered refresh cycle, the value of the equipment can be issued in the form of a credit growing over time
  • identifying assets that are usually passed over and often have significant value

N-able CEO On M&A, Kaseya-Datto And Why The Term 'Digital Transformation' Is 'Stupid'

  • reported on crn.com
  • There are three tailwinds impacting MSPs toay: labor scarcity, cybersecurity, and cloud transformation, according to Pagliuca.
  • CRN spoke exclusively with Pagliuca about MSPs being in the pilot seat, his thoughts on the red-hot M&A market and what he said makes N-able better than Kaseya-Datto and ConnectWise

Desktop Shutterstock Virtual Desktop Expanded HP DaaS Managed Service Launches, But Only Direct for Now

  • HP is expanding its device-as-a-service offering with HP DaaS+ Hybrid.
  • gearing the offer to customers with distributed workforces
  • The new HP DaaS+ Hybrid is a managed service optimized for the increasing number of customers with remote workforces.
  • Channel partners can offer the service “sometime in 2023,”
  • Reported on channelfutures.com

Lexmark Elevates Enterprise-Level Security and Full-Solution Support with the ...

  • announced a new black-and-white multifunction printer (MFP) that will meet the small workgroup demands of the printer fleet with full solution support and enterprise-level security
  • Lexmark MX432adwe offers scalable solutions support via the embedded solutions framework including the ability to support third-party card readers
  • MX432adwe includes a standard Trusted Platform Module that stores encryption keys on separate hardware from the data, along with authentication and system integrity checks

MSP & MSSP Industry Notes for October 10th, 2022

MSP & MSSP Industry Notes for October 10th, 2022

Sponsored by

October 10th, 2022

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.

Cloud Equity Group Portfolio Company Brightworks IT Announces Acquisition of IS ..

  • Announced the acquisition of California-based IS Concepts by CEG portfolio company Brightworks IT
  • IS Concepts is a managed service provider ("MSP")
  • Provides IT services to its small- and medium-sized business clients
  • "The acquisition of IS Concepts continues Cloud Equity Group's strategy of consolidating the fragmented IT services industry," said Sean Frank, Managing Partner at Cloud Equity Group

WOLFGUARD IT Announces Acquisition by The 20 MSP, Leading Provider of Managed IT Services

  • announced its acquisition by The 20 MSP, a leading managed service provider with offices nationwide
  • WOLFGUARD IT is a managed service provider based out of Bozeman, MT
  • acquisition by The 20 MSP expands the company's national footprint and continues an aggressive growth plan

directprint.io adds new feature to its SaaS offering

  • announced the release of Device Radar
  • innovative new tool that turbo-charges the printing device on-boarding process
  • utilises multicast DNS (mDNS) and Simple Network Management Protocol (SNMP) protocols to search for and identify all printers on a customer’s network

Woodbank acquires Datatech Systems

  • reported on news@printmonthly.co.uk
  • supplier of Konica Minolta, Sharp and Kyocera document solutions and managed services
  • “We chose Woodbank as their extensive expertise in printing, photocopying, and document system solutions will enhance the service and customer experience that Datatech customers receive.”

Byte-Werx Announces Acquisition by The 20 MSP, Leading Provider of Managed IT Services

  • announced its acquisition by The 20 MSP, a leading managed service provider with offices nationwide
  • offers managed service provider based out of Bentonville, Arkansas
  • acquisition by The 20 MSP expands the company's national footprint and continues an aggressive growth plan

CyberTrust IT Solutions Launches New Website

  • new website details all the services CyberTrust provides to companies serving various industries
  • serving businesses across Los Angeles and Orange County

PACE Technical and Vertex Solutions announce new joint MSP venture

  • announced today that they have joined their information technology companies together to create a new MSP venture with the official name "PACE Technical”
  • new joint venture of two of Ontario's leading IT providers
  • PACE Technical is an IT and technology company providing enterprise managed services
  • Vertex Solutions is an IT managed services and cloud provider

Prodapt Launches OpenFibreXchange to Accelerate Pan-UK Digital Connectivity

  • announced the launch of its OpenFibreXchange (OFX) that will enable Internet Service Providers (ISPs) to rapidly connect with the regional fibre operators to boost high-speed digital connectivity across the UK
  • ISPs can seamlessly connect with regional fibre operators via OFX to deliver pan-UK digital connectivity

Kocho acquires Mobliciti, adding strategic mobile management and security capabilities to ...

  • announced that it has acquired Surrey-headquartered Mobliciti in London
  • Mobliciti enables over 100 enterprises to maximise their investments in Mobile, Cloud Security, Wireless and Collaboration
  • Kocho combines the power of Microsoft cloud technology with world-class identity and cyber security

Lock in on Cyber Security with ARCOA

  • customer has a staggered refresh cycle, the value of the equipment can be issued in the form of a credit growing over time
  • identifying assets that are usually passed over and often have significant value

Canon is Building a $345M Chip Plant in Japan, its First in 21 Years

  • new $345 million plant to build the equipment used in a crucial part of semiconductor manufacturing called lithography
  • Lithography is the first step in building chips for everything from microwave ovens to defense systems
  • Canon is expected to invest more than $354 million (¥50 billion) in this new plant in the Tochigi prefecture

Fujitsu acquires IT consulting firm with Lander & Rogers' help

  • Reported on thelawyermag.com
  • Fujitsu Australia Limited to successfully acquire Sydney-based IT consulting firm Enable Professional Services
  • deal supports the company’s approach to using M&A as a tool to support its growth ambitions and reinforces its service management advisory, consulting, and delivery services capability in the Asia-Pacific region

Shell plc chooses LRS Managed Services to enable Cloud Print and Scan Management

  • has selected the LRS® Enterprise Cloud Printing Service, a fully managed service provided by LRS Output Management
  • provide and run their print and scan management for approximately 90,000 Shell end-users for the duration of a five-year agreement
  • Key components of the LRS Managed Service include:
    • A print vendor neutral solution for approximately 10,000 global print/scan hardware devices.
    • Secure Pull Print, Push Print and Scan Workflows authenticated against OpenID.
    • Internet based print support for mobile workers using smartphones, tablets, and other devices.

MSP & MSSP Industry Notes for October 3rd, 2022

MSP & MSSP Industry Notes for October 3rd, 2022



Sponsored by

October 3rd, 2022

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.

Konica Minolta Named to MSSP Alert’s Top 250 MSSPs List for 2022

  • CyberRisk Alliance resource, has named the company to its Top 250 MSSPs list for 2022
  • list and research identify and honor the top managed security service providers (MSSPs) worldwide
  • rankings are based on MSSP Alert’s 2022 readership survey combined with the site’s editorial coverage of MSSP, MDR and MSP security providers

Insight Expands Managed Security Service with New Extended Detection and Response Capabilities

  • expanded its managed security service with new extended detection and response (XDR) capabilities
  • Insight Managed XDR both reduces risk and simplifies security management
    • Providing 24/7 visibility into the complete IT environment
    • Eliminating point solutions for each attack surface
    • Leveraging machine learning and AI-based analytics to detect threats
    • Shortening the time typically required to discover an attempted security breach from months to hours or even minutes
    • Providing rapid incident response and remediation with built-in orchestration and automation

XENON Joins NVIDIA DGX-Ready Managed Services Program

  • announced that it has joined the NVIDIA DGX-Ready Managed Services program
  • enables XENON to provide support for customers that would like to deploy NVIDIA DGX systems across Australia, New Zealand and Southeast Asia

How managed IT services can accelerate your business transformation in 2022 -

  • reported on ITP.net
  • Supply chain issues have disrupted carefully laid out IT upgrade plans
  • “MSPs can fulfil IT requirements much faster than acquiring them. It’s a highly preferable option, especially at a time when market supply is scarce and budgets are constrained.”
  • “When looking for an MSP, organisations should find a partner that understands the needs of both your organisation and the industry you belong to. You should also find a partner that can offer a wide variety of services,” said Brzozowski

M-Files Heightens User Experience with Enhanced Desktop User Interface

  • unveiled a new desktop user interface
  • enhanced layout that provides an effortless document management experience
  • features better information layering, less distraction, and enhanced readability across the M-Files metadata-driven document management platform

IBM acquires engineering consulting specialist Dialexa - Cloud

  • IBM continues to spend millions on buying hybrid cloud companies
  • unveiling acquisition of engineering consulting specialist Dialexa to boost its cloud charge
  • reported on CRN

Malwarebytes plans massive MSP program growth with new US$100m investment

  • after laying off 125 employees, Malwarebytes is talking about hiring again after receiving a US$100 million investment that the security vendor plans to use to massively expand its MSP partnership program

Facebook users sue Meta for allegedly building "secret workaround" to Apple privacy safeguards

  • two Facebook users filed a class-action complaint against Meta in San Francisco's federal court, alleging the company built a "secret workaround"to Apple's safeguards that protect iPhone users from tracking
  • suit came after Felix Krause (@KrauseFx), a data privacy researcher and former Google engineer, released a report in August 2022 about iOS privacy, featuringa tool he created himself called the InAppBrowser
  • Reported on Malwarebytes

What’s New in DocuWare version 7.7

  • improvements were made to make the user experience better, especially when filling table fields
  • Automatically populate table fields with Intelligent Indexing
  • Advanced options for filtering documents
  • Webhook templates for messages to Slack and Microsoft Teams

Lock in on Cyber Security with ARCOA

  • customer has a staggered refresh cycle, the value of the equipment can be issued in the form of a credit growing over time
  • identifying assets that are usually passed over and often have significant value

MSP & MSSP Industry Notes for September 26yj, 2022

Sponsored by

July 24th, 2022

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.

DartPoints Launches Enhanced Managed Detection and Response (MDR) Security Solution

  • Launches its updated managed detection and response (MDR) product, which combines MDR, endpoint detection and response (EDR), security orchestration, automation and response (SOAR), and extended detection and response (XDR) into one complete solution
  • Outlined in Accenture's State of Cybersecurity Resilience 2021 report, a global survey of nearly 4,800 executives found an average of 270 cyberattacks per company in 2021, a jump of 31% compared with the previous year

CrowdStrike Accelerates Partner Business Growth with New CrowdStrike Powered Service Provider Program

  • Announced the new CrowdStrike Powered Service Provider (CPSP) program
  • Program will help service providers unlock broader value-added solution bundles, enhance profitability and expand their routes to market
  • CrowdStrike is establishing a new Elite tier (currently invitation-only) that incentivizes CPSP partners with campaigns, capabilities and expanded market opportunities

TPx Introduces Penetration Scanning, Expands Security Advisory Services

  • announced the addition of Penetration Scanning to its Security Advisory Services portfolio
  • Penetration Scanning is one of the best ways organizations can understand where security weaknesses and risks
  • "Proactively maintaining and protecting an organization's network requires continuous effort - no matter the company's size, type or number of locations," said Rick Mace, CEO, TPx

Xerox Announces Strategic Partnership with LinkSquares to Deliver Contract Lifecycle Management Capabilities to Customers

  • Announced a new strategic partnership with LinkSquares to deliver contract lifecycle management (CLM) capabilities to its customers in the U.S. as part of the company's Capture & Content Services offerings
  • partnership follows Xerox Ventures’ second investment in LinkSquares earlier this year
    • LinkSquares’ added CLM capabilitiesReplace manual contract filing within their current content management system using cutting-edge automation.
    • Minimize date entry errors and limit (or eliminate) mandatory metadata or contract properties to enter at upload.
    • Leverage tools for event-triggered notifications to improve management of contracts throughout their lifecycle.
    • Easily draft and upload agreements using pre-approved templates, tailored drafting workflows, and a centralized Clause Library with vetted standard clauses

Fujitsu strengthens security practice with acquisition of leading New Zealand cybersecurity firm InPhySec

  • Fujitsu Limited and Fujitsu Australia and New Zealand have moved to strengthen their security services
  • acquisition of New Zealand cyber security company InPhySec
  • InPhySec is one of New Zealand’s largest providers of security consulting and managed security services

Kyndryl Introduces New Platform, Kyndryl Bridge, to Orchestrate IT Estates and Drive Business Growth

  • announced a new open integration platform giving business leaders real-time insights into their complex IT estates, and unprecedented control over customizing their mission-critical operation
  • Kyndryl Bridge integrates and connects the complex management and process tools that enterprises throughout the global economy rely upon

Kyocera-owned Huon IT names Dennis Wong as managing director

  • Wong will succeed Huon IT chief executive and founder Damian Huon, who has been appointed to a new consultancy role within the company

Important update! iPhones, Macs, and more vulnerable to zero-day bug

  • Apple released a long list of patched vulnerabilities to its software
  • including a new zero-day flaw affecting Macs and iPhones
  • aware that threat actors may have been actively exploiting this vulnerability, which is tracked as CVE-2022-32917

New malware could impact printer/MFPs

  • AT&T Alien Labs published report that warns of the new Shiketaga malware
  • Can infect and take full control of devices that are running Linux OS
  • Some printer/MFP makers use traditional Linux operating system in their devices

What’s New in DocuWare version 7.7

  • improvements were made to make the user experience better, especially when filling table fields
  • Automatically populate table fields with Intelligent Indexing
  • Advanced options for filtering documents
  • Webhook templates for messages to Slack and Microsoft Teams
  • Webhook archive notifications optimized for iPaaS
  • Additional system options for workflow configuration

Lock in on Cyber Security with ARCOA

  • customer has a staggered refresh cycle, the value of the equipment can be issued in the form of a credit growing over time
  • identifying assets that are usually passed over and often have significant value


MSP & MSSP Industry Notes for July 24th, 2022

Sponsored by

July 24th, 2022

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.

Align, Awarded Top Managed Security Provider by GRC Outlook, is Shaping the New Model of MSPs

  • named Top Managed Security Provider by GRC Outlook
  • GRC Outlook is an industry publication covering the latest trends of governance, risk management and compliance
  • first MSP, specializing in the alternative investment industry, to offer a built-in cybersecurity program with its managed services solution, and the first to house their infrastructure in the public cloud

Node4 acquires IT services provider risual

  • Node4’s acquisition of risual plays on the strengths of two organisations formed, built and led by genuine technology entrepreneurs
  • Founded in 2004 in Derby, Node4 specialises in cloud, connectivity, collaboration and security and continuity solution
  • Co-Founder of risual, Alun Rogers, said, “Joining the Node4 team is an extremely exciting step for risual, and their excellence

Darksteel Technologies, a Managed Security Services Provider, Selects PortalGuard IAM as their Identity Security Platform for Key Customers

  • Darksteel Technologies, a Managed Security Service Provider (MSSP) based in Orlando, has selected BIO-key's PortalGuard® Identity-as-a-Service (IDaaS) platform
  • "We are pleased to add Darksteel Technologies to our community of MSPs and MSSPs who use our award-winning PortalGuard platform as their identity security solution for customers," said Fred Corsentino, CRO of BIO-key

DMI scores highest across all use cases in 2022 Gartner® Critical Capabilities for Managed ...

  • Announced that it received the highest scores across all use cases in the 2022 Gartner® Critical Capabilities for Managed Mobility Services
  • Marks fourth year in a row
  • Report provides an understanding of vendors and scores are based on five Critical Capabilities which are: Sourcing and Logistics Management, Managed UEM, Security Management, Financial Management and Program Management
  • in over 78 countries, DMI manages over four million devices, (smartphones, tablets, ruggedized devices and field devices)

Babble Announces Further Expansion with Another Double Acquisition

  • Announces double acquisition allowing the British comms company to expand into Yorkshire and Essex
  • acquisitions mean that Babble will take over ADSI and Yorkshire Telecoms, as well as its subsidiary, Biscuit IT
  • When completed, it will take Babble to 20 acquisitions since 2018, with nine occurring between 2020 and 2021

Tower Arch Capital Partners With Intelligent Technical Solutions

  • Announces new partnership with Intelligent Technical Solutions ("ITS"), a leading IT managed services provider ("MSP")
  • investment completes a recapitalization with the company's founding management team, including CEO Tom Andrulis, Chief Revenue Officer Dan Izydorek, and Chief Experience Officer Rob Schenk
  • ITS provides managed IT, cloud, cybersecurity, VoIP phone, and fiber internet services to small and medium sized businesses
  • Tower Arch Capital is a lower-middle market private equity fund

Centroid is Trailblazing with a Strategic Cloud Managed Services Provider (MSP ...

  • Has entered a Strategic Cloud Managed service provider (MSP) partnership with Oracle to further scale their investment in Oracle Cloud Infrastructure (OCI)
  • "The increasing demand for cloud transformation represents a major opportunity for our partner community," said Joe Corvaia, group vice president, Strategic Cloud Sales and Partnerships, Oracle
  • Headquartered in Troy, Michigan, and founded in 1997 as an Oracle Consulting Services business, Centroid is today a provider of managed cloud services and Oracle enterprise workload consulting services across Oracle, Amazon, IBM, Microsoft, and Google cloud platforms

What the POTS shutdown will mean for faxing in the healthcare industry

  • FCC is officially closing the door on traditional analog copper POTS (Plain Old Telephone Service )
  • FCC has issued Order 10-72A1, which mandates that all POTS Lines in the USA be replaced with an alternative service by August 2, 2022
  • While most document-reliant organizations are understandably hesitant to make the switch — the healthcare industry has historically preferred to wait before upgrading to new technology

Deloitte Expands Managed Extended Detection and Response Platform With Four New ...

  • Expanded its Managed Extended Detection and Response (MXDR) by Deloitte platform to include enhanced cybersecurity industry intelligence, as well as four new modules for dynamic adversary intelligence, digital risk protection, threat hunting and mobile device security
  • Cyber Security Intelligence (CSI)
  • Dynamic Adversary Intelligence (DAI)
  • Digital Risk Protection (DRP)
  • Active Hunt and Response (AHR)
  • Mobile Prevent, Detection, and Response (MPDR)

Lock in on Cyber Security with ARCOA

  • customer has a staggered refresh cycle, the value of the equipment can be issued in the form of a credit growing over time
  • identifying assets that are usually passed over and often have significant value

Buchanan Technologies Ranked on Channel Futures 2022 MSP

  • Named as one of the world’s premier managed service providers in the prestigious 2022 Channel Futures MSP 501 rankings
  • MSPs that qualify for the list must pass a rigorous review conducted by the research team and editors of Channel Futures
  • 2022 MSP 501 list is based on confidential data collected and analyzed by the Channel Futures editorial and research teams

7 Signs Your Computer Has Been Hacked, and 5 Ways to Prevent It

  • Unauthorized email sent from your account
  • New programs installed on your computer
  • Password and access changes to apps and services

Konica Minolta’s Jackie Dato Named a Rising Female Star by CRN

  • CRN®, a brand of The Channel Company, has named Jackie Dato, Regional Dealer Manager for Konica Minolta, to its 2022 Rising Female Stars List
  • annual list honors 100 up-and-coming, dedicated and driven women who are leaving their mark and making a difference for solutions providers
  • Channel Company enables breakthrough IT channel performance with our dominant media, engaging events, expert consulting and education, and innovative marketing services and platforms

Konica Minolta to Sponsor Impact Optimize Technology Summit

  • announce its sponsorship of the Impact Optimize event in Chicago, Illinois on Thursday, August 11
  • one-day summit that covers all aspects of modern business technology
  • expert speakers, networking sessions and hands-on demos, attendees can explore the newest innovations in the world of business tech

Amazon Photos vulnerability could have given attackers access to user files and data

  • Amazon has patched a flaw in the Amazon Photos app which could have allowed an attacker to steal and use a user’s unique access token that verifies their identity across multiple Amazon API

TikTok is “unacceptable security risk” and should be removed from app stores, says FCC

  • commissioner of the FCC (Federal Communications Commission), called on the CEOs of Apple and Google to remove TikTok from their app stores
  • “TikTok poses an unacceptable national security risk due to its extensive data harvesting being combined with Beijing’s apparently unchecked access to that sensitive data.”

Cybersecurity Notes

  • Facebook agreed to pay more than a million Americans at least $345 for collecting data without their consent, as part of a $650 million settlement regarding illegally sharing user data.
  • The County of Somerset in New Jersey notified an unknown number of citizens that their info was exposed after ransomware attack.
  • Boston Children’s Hospital in Massachusetts was attacked by Iranian hackers, according to report from the FBI.
  • Daniel Bruck LaCour, owner of LaCour Printing Solutions of Dothan, Alabama, pleaded guilty for hacking into his competitor’s network and stealing confidential info.
  • East Tennessee Children’s Hospital is facing new negligence lawsuit regarding recent breach that exposed PHI of an unknown number of patients.
  • Capsule Corp. of New York City, NY, notified 27,000 patients that use is app-based pharmacy that their PHI was exposed after hack.

MSP & MSSP Industry Notes for July 12th, 2022

Sponsored by

July 12th, 2022

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.

Y Soft aquires EveryOne Print

Y Soft Software, headquartered in Brno, Czech Republic, announced it has acquired EveryonePrint, which is headquartered in Copenhagen, Denmark

  • Y Soft is most well-known for its SafeQ print management/secure print release solution
  • EveryonePrint is most well-known for its hybrid cloud platform to replace existing print infrastructures
  • Purchase price not announced

Companies Rumored To Harvest Washing Machines For ICs (Chips)

  • Wired and SCMP are reporting on interesting trivia from the realm of chip shortages
  • some large conglomerate out there is buying new washing machines and scavenging the chips
  • One of the articles offers an example of a $350,000 spectrometer manufacturing being stalled by lack of a $0.50 part

LRS makes acquisition - Levi, Ray & Shoup Inc.,

Headquartered in Springfield, IL, is a provider of print management/secure print release solutions

  • Announced it has acquired Fulcrum Consulting of Minneapolis, MN
  • Provider of business advisory, project management and IT staffing services

Stargel Office Solutions named to Channel Futures 2022 “NextGen 101” List; Houston business recognized as Elite MSP

  • named to the Channel Futures 2022 NextGen 101 list
  • NextGen 101 lists are based on data collected by Channel Futures between February 1 and April 30, 2022
  • “We are very pleased to be recognized by Channel Futures for our work as a Managed Services Provider,” said Tyson Stargel, Co-President of Stargel Office Solutions

etherFAX offers new features

  • Headquartered in Holmdel, NJ, offers cloud-based fax server solutions
  • Now allows users to transfer faxes via their MS Office 365 email account

Fujitsu acquires ServiceNow partner Enable

  • Fujitsu Australia has made its third acquisition in 15 months
  • Acquires Melbourne-based ServiceNow partner Enable Professional Services

Powerland, a Xerox Business Solutions Company, Named Canada HPE GreenLake Partner of the Year 2022 from Hewlett Packard Enterprise

  • Powerland, and a Xerox Business Solutions Company, has been named Canada HPE GreenLake Partner of the Year 2022 from Hewlett Packard Enterprise
  • (HPE) announced the winners of the HPE Partner of the Year Awards 2022 in recognition of HPE partners who exemplify commitment and success in delivering value to their customers on their digital transformation journey
  • Xerox acquired Powerland in February 2022 as part of a larger strategy to expand the company’s IT services in North America

Node4 acquires risual to strengthen Microsoft Cloud capabilities and UK Public Sector footprint

  • announced the acquisition of risual, an IT managed services and solutions provider and Microsoft Gold Partner
  • employs 170 staff in the UK
  • risual is a UK-based business and technology services organisation, offering consultancy, managed services, training and adoption, apprenticeships, and licensing for cloud technologies
  • Node4 provides advanced, cloud-led digital tranNode4 provides advanced, cloud-led digital transformation solutions

Cybersecurity employees are quitting

Survey of cybersecurity professionals published by Bridewell Security

  • 95% are experiencing factors that would make them likely to quit in next 12 months
  • 42% say a cyber breach is inevitable and do not want it to tarnish their career
  • 40% say stress and burnout are heavily impacting their personal lives
  • 72% say attacks are increasing since start of Ukraine war
  • 79% think their business will be significantly disrupted by ransomware in next 12 months
  • 87% fear losing their job due to a breach
  • 68% say it is becoming hardware to recruit people into cybersecurity roles
  • 56% say proposed updates to regulations are unfeasible
  • 55% are still trying to meet original requirements

Lock in on Cyber Security with ARCOA

  • customer has a staggered refresh cycle, the value of the equipment can be issued in the form of a credit growing over time
  • identifying assets that are usually passed over and often have significant value

Cogent Growth Partners Guides Datapath in Acquisition of MobileTek Services

  • announced that it assisted Datapath, a rapidly growing managed IT services provider (MSP), in its acquisition of MobileTek Services, an established MSP with nearly two decades in the K-12 education market

Shanghai police database was hacked and records of 1 billion Chinese citizens stolen

  • Reuters news report, hackers stole the personal data of nearly a billion Chinese citizens from a police database in Shanghai
  • biggest data breach in the history of cybercrime
  • Anonymous Internet users have been identified as “China Dan”

FiveBy collaborates with Microsoft to deliver Managed Services for Microsoft Dynamics 365 ...

  • announce a new collaboration with Microsoft, which combines managed service offerings with the power of Microsoft Dynamics 365 Fraud Protection
  • According to 451 Research, for merchants that have seen fraud volumes increase
    • 41% cited growth in new account fraud
    • 35% cited a spike in policy abuse and friendly fraud

Lexmark Recognized as a Sustainability Leader by Quocirca

  • named a leader in the 2022 Sustainability Vendor Landscape report by global print and market insight research firm, Quocirca
  • Quocirca Sustainability Vendor Landscape report analyzes sustainability in the broader print manufacturer ecosystem
  • Quocirca praised Lexmark's embrace of circular economy principles and its successful integration of sustainable practices across its global operations

Nextgen Group acquires stake in Sydney IT channel digital marketing firm Elastic Digital

  • Has acquired a strategic stake in Sydney digital marketing agency for the IT channel Elastic Digital
  • Elastic Digital specializes in digital marketing services for IT channel companies across vendors, distributors and resellers, principally in the United States

CYBERSECURITY NOTES

  • Carnival Cruise Lines paid $1.25 million to settle a lawsuit alleging negligence after a huge breach.
  • Khuzestan Steel of Iran was forced to shut down after a cyberattack, accusing Israel and USA of being behind the attacks.
  • Fitzgibbon Hospital of Missouri notified an unknown number of patients that their PHI was exposed after ransomware attack.
  • Express Scripts, headquartered in Missouri notified an unknown number of patients that their PHI was exposed after cyber attack.
  • Comstar Ambulance Billing of Rowley, MA notified 69,000 patients that their PHI was exposed after cyber attack.
  • Avamere Health Services, headquartered in Wilsonville, OR notified an unknown number of patients that their PHI was exposed after ransomware attack.
  • TridentCare, headquartered in Maryland, notified 6,200 patients that their PHI was exposed after a office break-in.
  • Acorda Therapeutics of Ardsley, NY notified an unknown number of patients that their PHI was exposed after email phishing attack.
  • Covenant Care California notified an unknown number of patients that their PHI was exposed after email phishing attacks.
  • Bergen’s Promise of New Jersey notified an unknown number of patients that their PHI was exposed after email phishing attack.
  • Grandview Medical Center of Birmingham, AL notified 1,126 patients that their paper PHI was stolen
  • Michigan Immediate Care of Chicago, IL notified an unknown number of patients that their PHI was exposed after cyberattack.
  • OrthoNebraska of Omaha, NE notified an unknown number of patients that their PHI was exposed after cyber attack.
  • Charlotte Radiology of North Carolina notified an unknown number of patients that their PHI was exposed after cyber attack.
  • UW Medicine of Seattle, WA notified 763 patients that their PHI was exposed after laptop computer was stolen.
  • Jack Hughston Memorial Hospital system, with locations in Alabama and Georgia, notified an unknown number of patients that their PHI was exposed after cyberattack.
  • 90 Degree Benefits Wisconsin notified 172,450 patients that their PHI was exposed after cyber attack.
  • Aloha Laser Vision of Hawaii notified 43,263 patients that their PHI was exposed after cyber attack.
  • Long Vision Center of Sherman, TX notified 29,237 patients that their PHI was exposed after cyber attack.
  • Carolina Eye Care notified 68,739 patients that their PHI was exposed after cyber attack.
  • Stokes Regional Eye Centers of Florence, South Carolina notified 266,170 patients that their PHI was exposed after cyber attack.
  • Baton Rouge General Hospital of Louisiana notified an unknown number of patients that their PHI after cyber attack.
  • DialAmerica Marketing of New Jersey notified 19,796 patients of healthcare customers that their PHI was exposed after hacking incident.
  • MCG Health, which provides patient care guidelines, was hit by cyber attack that exposed the PHI of an unknown number of patients.
  • Diskriter Software of Pennsylvania notified their healthcare customers that the company was hit by ransomware.
  • Dripping Springs Independent School District of Texas notified 367 students that their info was exposed after breach.
  • Napa Valley College of California notified an unknown number of students that their info may have been exposed during recent ransomware attack.

MSP & MSSP Industry Notes for June 13th, 2022

Sponsored by

June 13th, 2022

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.

N-able Celebrates Success of MSPs Named to ChannelE2E's Top-100 Vertical Market MSPs

  • announced that approximately 40% of the MSP partners honored on this year’s ChannelE2E Top-100 Vertical Market MSPs are among N-able’s Elite and Super Elite community members
  • "N-able is a strategic partner of Fully Managed, enabling our team to work smarter and faster to exceed the expectations of our customers and grow more profitably together."

Alpha IT Solutions Specializes in Managed IT in King of Prussia and Abington, Pennsylvania

Accenture Buys Advocate, Expands Tech Business Management As A Service

  • Accenture this week unveiled the acquisition of Advocate
  • Advocate, a small solution provider focused on bringing technology business management to its clients

Emersion to Exhibit at MSP Expo Fort Lauderdale 2022 Showcasing Rapid North American Expansion

  • announced that it will be exhibiting at MSP Expo, held June 21-24, 2022, at the Broward County Convention Center, Fort Lauderdale, Florida
  • MSP Expo is the premier conference and networking event for MSP executives and technology specialists to share business insights
  • Emersion has signed several noteworthy customers and announced it has officially joined the ConnectWise Invent Program
  • Emersion is a cloud provider of billing, provisioning and business automation software

Globe Telecom Selects Netcracker Managed Services to Achieve Operational Excellence

  • Globe Telecom, has chosen Netcracker Managed Services to upgrade its support services
  • Netcracker will deploy its operations automation framework and provide a variety of Managed Services
  • Netcracker Technology, a wholly owned subsidiary of NEC Corporation
  • Offers digital transformation solutions

Mandiant Opens Managed Defense Beta Program to CrowdStrike and SentinelOne Customers

  • introduced a new beta program for its managed detection and response (MDR) service – Mandiant® Managed Defense
  • Mandiant Managed Defense is a MDR service driven by Mandiant frontline expertise and nation-state grade threat intelligence.

Ricoh Canada introduces Print Management Cloud aimed at reducing burden on IT teams

  • announce the launch of RICOH Print Management Cloud (PMC)
  • “providing IT and end-users alike with a simple, secure and streamlined approach to print and print management"
  • Deploy and control the entire printing infrastructure from a single web-based interface for immediate end-user fulfillment/device provisioning

Top 5 Microsoft Power BI Desktop Alternatives & Competitors

  • Power BI is one of the leading business analytics platforms on the market
  • Tableau Desktop allows people to make data-driven decisions with confidence
  • Looker is reinventing business intelligence for the modern company. Looker works the way the web does: browser-based
  • Sisense goes beyond traditional business intelligence by providing organizations with the ability to infuse analytics everywhere
  • Domo transforms business by putting data to work for everyone. Its’s low-code data app platform goes beyond traditional business intelligence
  • Qlik Sense empowers people to make better data-driven decisions and take action.

CRN Recognizes Ricoh on 2022 Solution Provider 500 List

  • announced that CRN®, a brand of The Channel Company, has named Ricoh IT Services to its 2022 Solution Provider 500 list
  • CRN's annual Solution Provider 500 ranks North America's largest solution providers by revenue and serves as the gold standard]
  • CRN's 2022 Solution Provider 500 list is available online at CRN.com/SP500 and a sample from the list will be featured in the June issue of CRN Magazine

Lock in on Cyber Security with ARCOA

  • customer has a staggered refresh cycle, the value of the equipment can be issued in the form of a credit growing over time
  • identifying assets that are usually passed over and often have significant value

Epicor Acquires EDI Provider Data Interchange, Expanding Global Reach in Helping ...

  • Announced it has acquired Data Interchange, a UK-based provider of Electronic Data Interchange (EDI) cloud technologies and managed services
  • The Data Interchange acquisition expands the reach of Epicor in European markets and adds to the company’s portfolio of B2B integration technologies
  • Epicor equips hard-working businesses with enterprise solutions that keep the world turning.

Cogent Growth Partners Guides Datapath in Acquisition of MobileTek Services

  • announced that it assisted Datapath, a rapidly growing managed IT services provider (MSP), in its acquisition of MobileTek Services, an established MSP with nearly two decades in the K-12 education market

TPx Wins Prestigious Global InfoSec Award during RSA Conference 2022

  • TPx received a 2022 Global InfoSec award for Most Comprehensive Cybersecurity Services by Cyber Defense Magazine (CDM).
  • TPx helps businesses navigate the complicated and evolving IT landscape
  • Cyber Defense Magazine's tenth year of honoring InfoSec innovators from around the Globe.

ConnectWise's Newest Partnerships Makes Cyber Insurance 'So Easy' For MSPs

  • ConnectWise has launched two integrated partnerships that will take the guesswork out of cyber insurance for MSPs and their customers
  • During its IT Nation Secure event in Orlando, Florida this week, ConnectWise unveiled its partnerships with ControlCase, a compliance-as-a-service provider, and FifthWall, a cyber insurance broker

What is Cloud Data Security? Risks & Best Practices - CrowdStrike

  • Cloud data security refers to the technologies, policies, services and security controls that protect any type of data in the cloud from loss, leakage or misuse through breaches, exfiltration and unauthorized access. A robust cloud data security strategy should include:

Pythian Named One of 'The Companies That Matter Most in Data' by Database Trends and Applications Magazine

  • announced today it has been named in Database Trends and Applications (DBTA) magazine’s DBTA 100—a list of ‘The Companies That Matter Most in Data’—for the sixth consecutive year
  • judged by DBTA’s editorial staff, showcases forward-looking companies leveraging current and emerging technologies to help their customers better utilize data
  • Founded in 1997, Pythian is a leading global services company that helps organizations transform by leveraging the power of data, analytics, and the cloud

HP reported last quarter’s earnings

For quarter that ended on 4/30/2022

  • Net revenue up 3.9% to $16.5 billion
  • Net earnings down from $1.2 billion to $1 billion
  • Printing Group division net revenue down 7% to $5 billion
    • Operating profit up to $958 million
    • Operating margin of 19.3%
    • Supplies revenue down 6%
    • Commercial revenue down 4%
    • Consumer revenue down 12%
    • Total hardware units down 23%
    • “double digit” growth for ink tank color inkjet devices
      • 48% of total printer shipments
  • announced the expansion of their existing strategic alliance to offer managed security services to their shared U.S. clients
  • Expanded solutions offered as managed services will include:
    • Zero Trust Enterprise Enablement
    • Multicloud Automation and Orchestration
    • Managed Cyber Defense
    • Cyber 5G

Konica Minolta Named to ChannelE2E Top 100 Vertical Market MSPs: 2022 Edition

  • announced today that it ranks among the world’s Top 100 Vertical Market MSPs for 2022, according to ChannelE2E, a CyberRisk Alliance resource
  • ranked number thirteen among the top vertical market MSPs in healthcare
  • annual list and research identify and honor the top 100 managed services providers (MSPs) in healthcare, legal, government, financial services, manufacturing and additional vertical markets

China lockdown to end?

Government officials stated that they are taking steps towards reopening and ending the 2 month COVID-19 lockdown in Shanghai, the largest city in China

  • Bus and subway service restored
  • Schools partially reopened
  • Shopping malls, supermarkets, drugstores and convenience stores allowed to open at 75% capacity
  • Movie cinemas and gyms still not allowed to reopen


Cybersecurity Notes

  • Facebook agreed to pay more than a million Americans at least $345 for collecting data without their consent, as part of a $650 million settlement regarding illegally sharing user data.
  • The County of Somerset in New Jersey notified an unknown number of citizens that their info was exposed after ransomware attack.
  • Boston Children’s Hospital in Massachusetts was attacked by Iranian hackers, according to report from the FBI.
  • Daniel Bruck LaCour, owner of LaCour Printing Solutions of Dothan, Alabama, pleaded guilty for hacking into his competitor’s network and stealing confidential info.
  • East Tennessee Children’s Hospital is facing new negligence lawsuit regarding recent breach that exposed PHI of an unknown number of patients.
  • Capsule Corp. of New York City, NY, notified 27,000 patients that use is app-based pharmacy that their PHI was exposed after hack.


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