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MSP & MSSP Industry Notes

MSP & MSSP Industry Notes for August 9th, 2020

MSP & MSSP Industry Notes

Sponsored by

Arcoa Group

ARCOA Group is here to help you successfully manage your IT Asset Disposition process. We help you recover value from retired electronic equipment through responsible methods of reuse and recycling.  We ensure proper handling of assets which may contain data, while being environment stewards for assets that have no reuse value and are headed for recycling. We’ve built a robust de-manufacturing process to offer additional options for asset value recovery by disassembling equipment for commodity grade materials, which can be diverted from landfills and be used to create new base materials.

Toshiba exits laptop business

  • Toshiba has confirmed that it is exiting the laptop business. The company that started making laptops back in 1985
  • Toshiba started making laptops back in 1985 ruled the laptop market until brands like Asus, Dell, Apple, Lenovo and HP entered
  • Toshiba sold it’s PC business to Sharp for around 36 million back in 2018

Canon Admits Ransomware Attack in Employee Note, Report

  • According to Bleeping Computer, the camera-maker has circulated a noteto employees confirming that ransomware is to blame for outages across its main U.S. website, email, collaboration platforms and various internal systems

Buchanan Technologies Ranked Among World's Most Elite 501 Managed Service Providers

  • Buchanan Technologies named to 2020 annual Channel Futures MSP 501 rankings
  • Channel Futures, Channel Partners Online, Channel Partners Conference & Expo and Channel Partners Evolution are part of Informa Tech, a market-leading B2B information provider with depth and specialization in the Information and Communications (ICT) Technology sector
  • The 2020 MSP 501 list is based on data collected by Channel Futures and its sister site, Channel Partners. Data was collected online from Mar. 1 through June 30, 2018

Perspecta awarded $112 million contract to provide full-scope managed IT services for data center ...

  • Announced today that it has been awarded a new Data Center Two (DC2) Support Services contract from the U.S. Department of Homeland Security (DHS)
  • The indefinite delivery / indefinite quantity contract has a two-year base with two six-month option periods and a potential ceiling value of $112 million
  • Perspecta will provide DHS headquarters and all authorized components with full-scope managed services to support DC2 operations and consolidation.

OpenText Enters Agreement to Serve as the Platform of Choice for Enterprise Information ...

  • Announced that U.S. National Institutes of Health (NIH) will extend deployment of OpenText™ Content Suiteand OpenText™ AppWorks to support the agency's enterprise information management requirements
  • OpenText Content Suite is a content services platform that provides a foundation to manage the lifecycle, distribution, and use of information across organizations

Valeo Networks Acquires Network Management Services, Further Expanding National MSSP Footprint

  • Announced the acquisition of Eureka, California-based managed service provider, Network Management Services (NMS). Financial terms are not being released
  • The NMS brand will continue to operate as a DBA Valeo Networks Company and maintain its Eureka, CAheadquarters

C Spire Business Named One of World's Top Managed Service Providers in 2020

  • C Spire Business has been selected for the seventh consecutive year as one of the world's premier managed service providers by Channel Futures
  • The 2020 MSP 501 list is based on data collected by Channel Futures and its sister site, Channel Partners. Data was collected online from March 1 through June 30
  • MSP 501 list recognizes top managed service providers based on metrics, including recurring revenue, growth and other factors

Edge Ranked #16 Among the World's Most Elite 501 Managed Service Providers

  • Edge Technology Group, named as Managed Service Providers on the prestigious 2020 annual Channel Futures MSP 501 rankings
  • Ranked 16th
  • The 2020 MSP 501 list is based on data collected by Channel Futures and its sister site, Channel Partners. Data was collected online from March 1 through June 30
  • MSP 501 list recognizes top managed service providers based on metrics, including recurring revenue, growth and other factors

Eacs launches new 24/7 Managed Services support

  • Managed Services Provider eacs has unveiled a new round-the-clock service model (Channel Pro)
  • Founded in 1994, eacs supplies practical, innovative and cost-effective Managed Services and IT solutions to mid-market businesses across all sectors

Ricoh Streamline NX Client Tool/Streamline NX PC Client privilege escalation

 

 

SilverSun Technologies Acquires Prairie Technology Solutions Group

  • Acquired Prairie Technologies Solutions Group, LLC (“PT”), a Chicago-based managed services provider ("MSP") which provides managed IT services, cybersecurity, business continuity & BDR
  • Financial terms not released

Xantrion Inc. Among World's Elite Managed Service Providers 9 Years in a Row

  • Named as one of the world's premier managed service providers on the prestigious 13th-annual Channel Futures MSP 501 rankings
  • MSPmentor 501 list for the ninth time
  • The 2020 MSP 501 list is based on data collected by Channel Futures and its sister site, Channel Partners. Data was collected online from March 1 through June 30
  • MSP 501 list recognizes top managed service providers based on metrics, including recurring revenue, growth and other factors

RevBits Named Winner as Top 100 Cybersecurity Startup for 2020

  • Announced that is has been named a Top 100 Cybersecurity Startup for 2020
  • Cyber Defense Magazine's 8th year of honoring cybersecurity innovators, in this case the Black Unicorn Awards for 2020
  • Cyber Defense Magazine was founded in 2012 by Gary S. Miliefsky, globally recognized cyber security thought leader, inventor and entrepreneur and continues to be the premier source of IT Security information

Satori Cyber Named Winner as Top 100 Cybersecurity Startup for 2020

  • Announced that they have been named a Top 100 Cybersecurity Startup for 2020
  • Cyber Defense Magazine's 8th year of honoring cybersecurity innovators, in this case the Black Unicorn Awards for 2020
  • Cyber Defense Magazine was founded in 2012 by Gary S. Miliefsky, globally recognized cyber security thought leader, inventor and entrepreneur and continues to be the premier source of IT Security information

Ransomware gang publishes tens of GBs of internal data from LG and Xerox

  • The operators of the Maze ransomware have published today tens of GB of internal data from the networks of enterprise business giants LG and Xerox following two failed extortion attempts
  • Hackers leaked 50.2 GB they claim to have stolen from LG's internal network, and 25.8 GB of Xerox data

New Collabrance Customer Portal Enables MSPs to Gain Knowledge, Resources & Tools to Help Scale IT Business Faster

  • Announced the release of their new customer portal build to help MSPs enhance their IT business practices and scale faster
  • Collabrance Portal will proactively provide MSPs answers to their questions, and the ability to quickly find the most up-to-date and accurate information

The TNS Group Ranked Among World's Most Elite 501 Managed Service Providers

  • Named as one of the world’s premier managed service providers on the prestigious 2020 annual Channel Futures MSP 501 rankings
  • The 2020 MSP 501 list is based on data collected by Channel Futures and its sister site, Channel Partners. Data was collected online from March 1 through June 30
  • MSP 501 list recognizes top managed service providers based on metrics, including recurring revenue, growth and other factors

Xerox security issue in MFPs/printers

  • Company sent out a bulletin warning that some of its devices are at risk from the Ripple20 security vulnerability
  • Ripple20 affects devices that use Treck Software to manage their TCP/IP stack
  • The bulletin lists a number of devices that are made by Fujifilm for Xerox that have this issue
  • ‘we are in process of preparing new firmware

 

 

Cybersecurity Update

  • Beaumont Health of Michigan notified 6,000 patients that their PHI was exposed after an email phishing attack
  • Lifespan Health System, headquartered in Providence, Rhode Island, agree to pay $1.04 million fine to the feds regarding HIPAA violations, as a result of a breach in April of 2017
  • National Cardiovascular Partners, with corporate offices in Minnesota and Arizona, notified 78,000 patients that their PHI was exposed after an email phishing attack
  • Apple is warning its smartphone customers that the Instagram app may have accessed the camera in their iPhone even when it was not in use
  • US HealthCenter, headquartered in St. Thiensville, Wisconsin, notified an unknown number of patients that their PHI may have been exposed after email phishing attack
  • Avon Cosmetics announced that a misconfigured server exposed 19 million records on Internet impacting an unknown number of customers
  • Advanced Intelligence LLC published report warning of a new ransomware, named Phobos, which takes advantage of poorly secured Remote Desktop Protocol
  • The FBI sent out alert warning about discovery of new network protocols that have been abused to launch DDoS (distributed denial of service) hacking attacks o CoAP (constrained application protocol)

o WS-DD (web services dynamic discovery)

o ARMS (Apple remote management service)

o Jenkins (web based automation software)

  • Microsoft announced it is working on fix for security issue in new Windows 10 Pro and Enterprise, located in the Windows Sandbox and Windows Defender Application Guard
  • The US Cybersecurity and Infrastructure Security Agency (CISA) issued alert warning users of F5 Network’s BIG-IP ADC (application delivery controller) for security vulnerability
  • Dave.com, a banking service, notified an unknown number of customers that their info may have been exposed after security incident
  • CVS Pharmacy notified 21,289 customers that their PHI was exposed after several of its stores were vandalized during riots in several cities
  • Cub Foods notified an unknown number of its Pharmacy department customers that their info was exposed after looting of its stores in Minnesota during rioting
  • Walgreens notified customers of 180 of its stores, that their PHI may have been exposed as a result of riots in cities across the U.S. where stores were vandalized
  • Kaspersky Security published report warning users that North Korean hackers, named the Lazarus Group, are behind the new VHD ransomware
  • IBM published new Data Breach Report o Healthcare vertical continued to rack up the highest average data breach costs, up 10% to $7.13 million in total cost Average of 329 days before discovering breach of PHI
    • 50% of breaches were malicious
    •  23% = “system glitch”
    •  27% = human error
  • Recorded Future Security reported that Chinese hackers infiltrated the Catholic Church network in the Vatican, including the Holy See’s Study Mission
  • Athens ISD (school district) of Texas notified an known number of students that their info may have been exposed after a ransomware attack, and admitted to paying hackers $50,000 to restore systems
  • The Vermont Department of Taxes notified an unknown number of citizens that their info was exposed after hacking incident
  • Las Cruces Middle School of New Mexico admitted that a Zoom meeting it was holding with parents and teachers was hacke
  • The George W. Bush Center in Dallas, TX announced it was hit by ransomware, and personal info was stolen from donors
  • Sheldon Independent School District of Houston, TX notified an unknown number of students that their info was exposed after hacking incident
  • Morgan Stanley, headquartered in New York City, NY, was hit by a class action lawsuit from customers claiming negligence after a last breach
  • GEDmatch, headquartered in Lake Worth, FL, notified an unknown number of patients that their info may have been exposed after a breach
  • A Florida teen hacked the Twitter accounts of prominent politicians, celebrities and technology moguls to scam people around globe out of more than $100,000 in Bitcoin, authorities said Friday

 

MSP & MSSP Industry Notes for August, 2020

MSP & MSSP Industry Notes

Sponsored by

Arcoa Group

ARCOA Group is here to help you successfully manage your IT Asset Disposition process. We help you recover value from retired electronic equipment through responsible methods of reuse and recycling.  We ensure proper handling of assets which may contain data, while being environment stewards for assets that have no reuse value and are headed for recycling. We’ve built a robust de-manufacturing process to offer additional options for asset value recovery by disassembling equipment for commodity grade materials, which can be diverted from landfills and be used to create new base materials.

Laserfiche Spark Invites Change-Makers to Reimagine the Digital Workplace

  • Announced registration is open for Laserfiche Spark, a free video broadcast showcasing digital transformation tools and trends and the latest developments in Laserfiche software
  • Under the theme "Be the Change," Laserfiche Spark will present strategies for innovating and adapting to new ways of working
  • Laserfiche Spark will be broadcast twice on  19, 2020, from 10-11:30 a.m. EDTand from 2-3:30 p.m. PDT

New Hampshire's Department of Labor Partners with ImageSoft to Renovate 20-Year-Old ...

  • Approximately 50 percent of the NH DOL staff are working remotely amidst the Coronavirus pandemic
  • Currently in phase two of the discovery stage, the NH DOL is expected to be live with its digital OnBase solution in March 2021

Onix Achieves the Managed Services Provider Status in the Google Cloud Partner Advantage ...

  • Announced that it has achieved the Managed Services Provider status in the Google Cloud Partner Advantage Program
  • Headquartered in Lakewood, Ohio, Onix serves its customers with virtual teams in major metro areas, including AtlantaAustinSan FranciscoBostonChicagoand New York. Onix also has Canadian offices in TorontoMontreal and Ottawa

Trustwave Positioned as a Leader in Global Managed Security Services

  • Announced that the company was named a Leader in the latest Forrester Research, Inc. evaluation of global managed security service providers
  • The Forrester Wave™: Global Managed Security Services Providers (MSSPs), Q3 20201, included 15 vendors in the assessment who were evaluated on 26 individual criteria grouped into three high-level categories including current offering, strategy, and market presence
  • The Trustwave Fusion platform, a cloud-based cybersecurity platform, serves as the cornerstone for the company's managed security services
  • Trustwave (trustwave.com) is a cybersecurity and managed security services provider

Ascend Technologies Acquires Infogressive

  • Announced its merger with Infogressive, Inc., a provider of cybersecurity solutions
  • Transaction was facilitated by IT ExchangeNet(ITX), a leading mid-market mergers and acquisitions firm specializing in the sale of MSSPs, MSPs, and Microsoft channel partners
  • The combined organizations will have over 150 U.S.-based technical and security professionals, with offices in Chicago, Illinois, and Lincoln, Nebraska

Offensive Security Acquires Open Source Security Training Project VulnHub

  • Announced it has acquired open source security training resource hub VulnHub
  • Acquisition is part of OffSec’s ongoing mission to provide practical training content to aspiring cybersecurity professionals
  • VulnHub is an open source, continually updated catalog of IT assets that are legally hackable, breakable, and exploitable by design
  • All VulnHub content will remain available for free in keeping with OffSec’s commitment to open source

Qualys Acquires Software Assets of Spell Security

  • Announced it acquired the software assets of Spell Security, an endpoint detection and response start-up
  • Further strengthens Qualys' security and threat research, advances endpoint behavior detection capabilities
  • Spell Security employees have joined Qualys, including founder Rajesh Mony as CTO, Malware Detection Solutions

CSPi Technology Solutions Recognized on CRN's 2020 MSP500 List

  • Announced today that CRN®, a brand of The Channel Company, has named it to its 2020 Managed Service Provider (MSP) 500 list in the Security 100 category.
  • This annual list is divided into three categories: the MSP Pioneer 250 who are focused primarily on the SMB market; the MSP Elite 150, large data center-focused on- and off-premises; and the Managed Security 100 made up of off-premises-focused, cloud-based IT security services
  • The full 2020 MSP500 can be viewed online at crn.com/msp500.

BDO Launches Athenagy™—The New Business Intelligence Platform for Managed Services

  • Announced the launch of Athenagy™, its proprietary business intelligence platform for legal professionals
  • Designed to integrate with a highly secure, customized Relativity®One environment

Xamin's Latest Whitepaper Urges Financial Institutions to Re-Shape Their Disaster Recovery and ...

  • Announced today the availability of the final whitepaperin its five-part series, “Rise of the Remote Workforce: Don’t Forget About Business Continuity and Disaster Recovery
  • Xamin’s latest whitepaper offers guidance on necessary components of DR/BC testing and planning, assesses the impact of the pandemic and evaluates potential scenarios to help financial institutions plan for the future

Cybersecurity Update

  • HIPAA & Cybersecurity Update - Walmart was sued for allegedly violating California’s new data breach law, in regards to lack of proper security with a large amount of customers have their info exposed
  • Walmart notified an unknown number of pharmacy customers that their PHI was

exposed after several of its California stores were looted by rioters

  • Garmin, headquartered in Olathe, KS, announced it was hit by ransomware, which may

expose info of customers of its smartwatches and wearables

  • ForgeRock 2020 Consumer Identity Breach Report:
  • healthcare accounts for 51% of data breaches in 2020
  • cost the healthcare industry nearly $18 billion
  • each breached record costing about $429
  • second most breached vertical proved to be banking/insurance/financial at 12%.
  • Malwarebytes Security published report on malware:
  • AveMaria is remote access Trojan available for purchase on Dark Web for
  • $23/month
  • NetWiredRC malware is used by Iranian sponsored hackers
  • LokiBot uses stenography to hide malicious code inside images
  • AZORult is being used in COVID-19 themed attacks
  • Danabot has been used in malicious PowerPoint presentations
  • US HealthCenter, headquartered in St. Thiensville, Wisconsin, notified an unknown number of patients that their PHI may have been exposed after email phishing attack
  • Carbon Black Security reports that the Dark Web now has sites selling tax information of people in the U.S., charging anywhere from $50 to $10,000 for content lists
  • Positive Technologies reports that 34% of all cyberattacks are ransomware driven during last 90 days
  • VPNMentor reported that a group of free VPN apps exposed the private data of millions of users, after more than a terabyte of info was left open on the Internet.
  • Tencent is reporting that hackers have created “BadPower” malware, that can infect the firmware of fast chargers (used by owners of laptops, smartphones, etc.) and cause them to overheat, melt components and even set devices on fire.
  • Skybox Security report claims a 73% increase in new types of file-encryption malware/ransomware
  • Diebold Nixdorf is warning users of its ATM machines that criminals are stealing money by connecting a black box to a USB port hidden behind the front of the machine.
  • Federal judge approved a $117.5 million deal to resolve a lawsuit filed against Yahoo Corp. over a data breach that exposed info on 194 million users The law firm who was class counsel received $23 million for their efforts
  • U.S. officials ordered the Chinese government to close a consulate office in Houston, TX claiming that it had people inside stealing intellectual property from unnamed companies and organizations in the U.S.
  • Li Xiaoyu and Dong Jiazhi of China were both accused by US Department of Justice of working with Chinese government to hacking into organizations worldwide to steal COVID-19 vaccine information
  • Joshua Polloso Epifaniou was extradited from the country of Cyprus to the U.S. to face charges of implementing ransomware attacks on organizations in Arizona and Georgia
  • Montana Veterans Affairs Health Care System, headquartered in Fort Harrison, MT notified 1,501 patients that their PHI was exposed after malware attack
  • Lorien Health Services, headquartered in Ellicott City, MD, notified 47,754 patients that their PHI was exposed after ransomware attack.
  • Smartwatch and wearables maker Garmin, headquartered in Olathe, Kansas, has shut down several of its services on July 23 to deal with a ransomware attack that has encrypted its internal network and some production systems
  • First American Financial Corp., headquartered in Santa Ana, CA, is being charged by the New York State Department of Financial Services regarding a breach that exposed 885 million records.
  • Metropolitan Community Health Services/Agape Health Services of Washington, NC, has agreed to pay $25,000 to feds to settle HIPAA fines regarding breach of 1,263 patients’ PHI
  • CSO (chief security officer) magazine published article about threat of hackers using RDP (MS Windows remote desktop protocol) to hack into systems. Hijack attempts involve attacker “resuming” disconnected RDP session. Hacker can get into device or system without having to steal the user’s credentials
  • Skybox Security published report on discovered security vulnerabilities: First half of 2020 say a 34% increase in security vulnerability reports. Expected to reach 20,000 published vulnerabilities by end of 2020 (this includes vulnerabilities found in printers and MFPs)
  • CaptainU, an online high school recruitment data, headquartered in Denver, CO, announced that its database has inadvertently exposed the info on nearly 1 million students across the U.S.
  • University of Utah Health in Salt Lake City reported third reported email hack of the system this year affected the information of 10,000 patients’ PHI
  • Gulf Coast Cath Lab of Port Arthur, TX, notified an unknown number of patients that their PHI was exposed after email phishing attack
  • Wall Street Journal published report:
    • 80% now view ransomware as a high risk
    • Less than 2/3’s of companies have a cybersecurity program
    • 72% have identified critical data assets
    • 45% of smaller companies do not test for email phishing attacks
    • 90% of attacks start with email phishing or social media attack
    • Ransomware causes an average of 121 days of downtime
    • Average ransomware payment in 2020 is $250,000
    • Cost of cyber attack averages $8500 per hour
  • The Cooke County Sheriff’s Office in Texas notified an unknown number of citizensband employees that their info may have been exposed after data breach
  • GreatHorn published results of survey that shows 36% of respondents say they are seeing email threats coming into their inboxes every day
  • Barracuda and UC Berkeley published study which found that just over a third of hacked corporate email accounts sustained attacks for more than a week, during which time attackers would monitor how the organization did business so that they could launch subsequent phishing attacks
  • CouchSurfing, an online service that lets users find free lodgings, is investigating a security breach after hackers began selling the details of 17 million users on Telegram channels and hacking forums.
  • Ruhr University Bochum of Germany research shows that 15 out of 28 desktop PDF viewer applications are vulnerable to a new attack that lets malicious threat actors modify the content of digitally signed PDF documents.
  • The National Cyber Security Centre of England research shows that more than 70% of sports institutions worldwide have been the victim of some kind of attempted cyberattack or hacking incident over the past 12 months.
  • Cisco published results of security survey:
    • 77% use over 25 disparate security tools
    • 79% say it is challenging to orchestrate security alerts
    • 69% say 2 or 3 people are involved in a security incident

 

 

MSP & MSSP Industry Notes for July 19th, 2020

MSP & MSSP Industry Notes

Sponsored by

Arcoa Group

ARCOA Group is here to help you successfully manage your IT Asset Disposition process. We help you recover value from retired electronic equipment through responsible methods of reuse and recycling.  We ensure proper handling of assets which may contain data, while being environment stewards for assets that have no reuse value and are headed for recycling. We’ve built a robust de-manufacturing process to offer additional options for asset value recovery by disassembling equipment for commodity grade materials, which can be diverted from landfills and be used to create new base materials.

NEC Provides Secure Document Management and Sharing Service "Obbligato/Collaboration ...

  • NEC Corporation announced the sales launch of a collaboration software as a service (SaaS) platform, the "Obbligato/Collaboration Platform," in China
  • Enables central management of technical information for products, such as drawings, specifications, and bill of materials (BOM)
  • NEC will promote sales among international manufacturers who are seeking to advance in the Chinese market

 Datto Acquires Gluh to Drive MSP Growth

  • Announced its acquisition of Gluh Pty Ltd, an Australia-based company
  • Gluh has a real-time platform that enables MSPs to simplify the procurement of IT products and services
  • Gluh’s technology automates the processes of product selection, quoting, and sales of IT products and services for MSP clients
  • Gluh is headquartered in Melbourne, Australia and will maintain its Melbourne operations

Hyland wins ECM contract

  • Award from New Mexico Higher Education Department
  • Implemented the OnBase ECM (electronic content management) solution including a no-
    code, digital student credentialing system using blockchain
  • Will be used by
  • Northern New Mexico College
  • Santa Fe College
  • Mesalands College
  • San Juan College
  • Ayurvedic College

Lightstream Launches Network Managed Services

  • Announced the launch of Lightstream Network Managed Services(NMS)
  • Customizable managed-services solution helps organizations of all sizes to better manage risk by improving their network's availability, efficiency and technology implementation as well as addressing overspending
  • Lightstream NMS is delivered through two tiers of services via its 24/7/365 Network Operations Center
  • MNP has grown to more than 85 locations and 5,500 employees coast-to-coast.

CyberSeek™ Data Confirms the Ever-Present Need to Expand Cybersecurity Talent Pipeline

Datto Spotlights Partner Experience in SaaS Protection 2.5 Release

  • Announced the availability of the next version of Datto SaaS Protection that improves the user experience by making it more intuitive to manage and easier to integrate into existing systems
  • Datto’s 2020 Global State of the MSP Report, respondents said that 62% of their clients are currently using Microsoft365 cloud services and they expect that 70% will be using them within two years

          Key Datto SaaS Protection updates include:

  • Streamlined Client Onboarding: Protect clients' critical cloud data in a matter of minutes with a simplified setup and an easy click-through onboarding process
  • Flexible Retention: Users choose between settings that allow for infinite cloud retention and as well as time-based retention to provide flexibility in meeting the individual needs of each end client
  • Intuitive, User-Friendly Management Portal: Quickly and easily determine the number of licenses in use, gauge profitability, and view clients’ backup status all from a single view

Open Systems is Among the First MSSPs Joining the Microsoft Intelligent Security Association as ...

  • Announced that it, and its Born in the Cloud division, are among a select group of managed security service providers (MSSP) invited to join the Microsoft Intelligent Security Association (MISA) ecosystem in a pilot program
  • Open Systems’ MDR services utilize the Microsoft Azure Sentinel cloud-native SIEM and SOAR solution

Apogee Managed Campus Services Help Colleges and Universities Meet Intensifying Connectivity ...

Cybersecurity Update

  • - IDG publishes result of survey showing that the most important tech project for CIO’s is Cybersecurity. Other projects of less importance included:
    o Business intelligence
    o Workflow automation
    o Artificial intelligence
    o Cloud
  • 68% will be increasing their spend on cybersecurity in next 12 months
  • Modern Healthcare published report that claims 744,500 patients had their PHI as a result of a breach in the month of June, 2020
  • The U.S. is considering banning the TikTok app, as it is made by a Chinese company, and could be used by the Chinese government to surveil users and capture info on their mobile device.
  • Sonic, the national fast food chain, lost an attempt to dismiss a negligence claim
    o Financial institutions are pursuing Sonic over a huge data breach in 2017 that
    exposed credit/debit card info from 325 locations
  • Florida Orthopedic Institute is being sued for $99 million by patients after their PHI was exposed during recent breach.
  • OpenClinic GA, which provides an open source integrated hospital information management system, notified its customers that it discovered 12 security vulnerabilities.
  • Roseland Community Hospital of Chicago, IL reported that it lost Internet and phone system services for 24 hours after a car crash cut out services.
  • Gemini Advisory reported that a hacking group named “Keeper” is exposing info on 184,000 customers stolen from 570 online stores.
  • Agari Security published report that a Russian hacking group named “Cosmic Lynx” is targeting organizations in 46 countries with coronavirus themed email phishing attacks.
  • The US Secret Service sent out a security alert that hackers have been attacking managed IT service providers in the U.S. Hackers gain access and then use a springboard to the internal networks of their customers.
  • DXC Technology, a business process outsourcing company headquartered in Tysons, VA, notified an unknown number of its customers that its info may have been exposed after it was hit by ransomware.
  • Digital Shadows published report stating that more than 15 billion username and password pairs are for sale on the Dark Web.
  • The U.S. Department of Justice announced it has indicted Andrey Turchin of Kazakhstan for allegedly being a hacker named “fxmsp”, for stealing from 300 different organizations.
  • Kaspersky Security reports that 14.8% of users of products running Android OS who were targeted by malware, were left with undeletable files.
    o “A system partition infection entails a high level of risk for the users of infected devices, as a security solution cannot access the system directories, meaning it cannot remove the malicious files”
  • Pearson Education suffered a breach exposing info on 13,000 students.
  • Malwarebytes is warning consumers that some smartphones running Android have unremovable malware bundled in the phone.
  • Salinas Valley Memorial Health System of California notified an unknown number of patients that their PHI was exposed after an email phishing attack.
  • Providence Health Plan of Oregon notified almost 50,000 patients that their PHI may have been exposed after hacking incident.
  • Healthcare Fiscal Management Inc. of Wilmington, NC notified 58,000 patients that their PHI may have been exposed after ransomware attack.
  • Friendship Community Care of Russellville, AR notified 9,745 patients that their PHI was exposed after email phishing attack.
  • Independence Blue Cross of Philadelphia, PA notified an unknown number of patients that their PHI may have been exposed due to hacking incident.
  • Hacker named Trorice Crawford of San Diego, CA was sentenced to 4 years in federal prison for stealing identities from U.S. service members and using them to steal millions of dollars from their bank accounts.

 

 

 

MSP & MSSP Industry Notes for July 12th, 2020

MSP & MSSP Industry Notes

Sponsored by

Arcoa Group

ARCOA Group is here to help you successfully manage your IT Asset Disposition process. We help you recover value from retired electronic equipment through responsible methods of reuse and recycling.  We ensure proper handling of assets which may contain data, while being environment stewards for assets that have no reuse value and are headed for recycling. We’ve built a robust de-manufacturing process to offer additional options for asset value recovery by disassembling equipment for commodity grade materials, which can be diverted from landfills and be used to create new base materials.

Respond Software revamps SOC staffing and addresses critical analyst shortage Managed security services provider uses a virtual analyst product from Respond So

  • The MSSP has incorporated Respond Software's technology into its managed detection and response (MDR) service (reported on ITweb.co.za)
  • Respond Analyst monitored 138M events, escalating just nine incidents in a one-month period. That is the equivalent of 2 000 human analysts working 24×7 to cover 138M events in one month
  • Respond Software's offering acts as a virtual analyst, emulating a seasoned analyst's judgement and analysing more data without adding personnel, according to the company

 HP CEO interviewed in CRN magazine

  • Plan for “as-a-service” acceleration according to CEO Enrique Lores
  • Hopes to combine managed print with Instant Ink program
  • The COVID-19 crisis has brought the opportunity to the forefront for the company and its channel partners
  • Countless businesses continuing to work from home and customers looking to reduce costs
  • "What we have seen as a consequence of the pandemic is significant growth in anything that has to do with as-a-service--whether it's Device-as-a-Service, managed print services or subscriptions"
  • "Clearly, customers are shifting in this direction very fast."
  • Many clients are now asking us to enable their employees to be able to print from home
  • They want to make sure that the cost of printing is paid by the company
  • That the printing happens in a secure way

New York Managed IT Service Provider Reviews What Is Structured Cabling

  • SeaGlass Technology, recently released a new informational article that discusses what is structured cabling and how properly setting it up can be a difference-maker for your company's organization
  • Hope it will be used as an informational resource for managers at tech companies who are looking for a more in-depth understanding of the process
  • They explain how important it is to maximize the organization of your cabling in order to maintain efficiency and minimize the chance of cable errors that result in network crashes

MNP acquires managed IT solutions firm Next Digital

  • Accounting and consulting firm MNP has acquired Next Digital, an Alberta-based managed IT solutions company
  • Next Digital’s leadership team – Andrew Jackson, Shawn Kubiski, and John McLaughlin – will join MNP as partners
  • MNP in May acquired T4G, a Toronto-based applied data firm, adding 100 professionals
  • MNP has grown to more than 85 locations and 5,500 employees coast-to-coast.

COVID-19 Affected Businesses Rescued by Managed IT Services Companies Like iTecs Promus

  • iTecs Promus, a subsidiary of iTecs IT Outsourcing and Support, is a white-glove control-panel-less cloud hosting provider
  • iTecs employee monitoring services allow managers a 360 real-time view of how the staff is performing when they are connected
  • Many have resorted to having employees use their home computer to dial into the corporate office and access resources; however, this opens them up to a sleuth of security vulnerabilities

$12 Billion Intelligence IT Contract Out for Bid

  • Defense Intelligence Agency bid out its $12.6 billion Solutions for the Information Technology Enterprise III, or SITE III, information technology services contract this week
  • The multiple-award contract—a third iteration of the DIA’s SITE and E-SITE contract vehicles that date back to 2010
  • According to the solicitation, the contract will provide “managed services directed towards improving integration, information sharing, and information safeguarding through the use of a streamlined information technology approach.”

NITOROM Launches NiTO, a Powerful, Next-Generation Monitoring Platform for Virtual, Cloud and ...

  • NITOROM Inc., a global provider of next-generation IT infrastructure monitoring software, announces the launch of NiTO
  • NiTO is a SaaS-based and affordable integrated infrastructure monitoring solution
  • NiTO is being used across a broad range of global public and private sector industries, including municipal governments, legal, manufacturing, entertainment and telecom

NiTO Features Include:

  • Real time, high-resolution monitoring for Windows and Linux
  • Ping, and TCP uptime
  • SNMP network monitoring
  • VMware & Hyper-V host and guest monitoring
  • AWS & Azure cloud monitoring
  • Website monitoring & SSL certificate checks
  • Log file monitoring
  • Parenting & flapping detection
  • Event escalation
  • Custom metrics
  • Detailed historical data
  • Performance reports

Managed Office Experts Novatech Announces New Atlanta Call Center, Expanding Support and Maximizing Business Continuity

  • Novatec announced the debut of a new Atlanta Call Center that will provide support for Managed IT and Managed Print customers
  • The center will both expand Novatech's support capabilities and serve as a redundant call center for the firm's primary call center in Nashville, Tenn
  • The platform will be delivered by RingCentral, the Unified Communications

'Keeper' hacking group behind hacks at 570 online stores

  • Hacking group known as "Keeper" is responsible for security breaches at more than 570 online e-commerce portals over the last three years (reported on ZDnet.com)
  • These types of attacks are what the cyber-security community calls web skimming, e-skimming, or "Magecart" intrusions
  • In a report published today by threat intelligence firm Gemini Advisory, the company says that Keeper has been operating since at least April 2017, and continues to operate even today

 

GRM Document Management Launches Zappix Back To Work Solution To Help With COVID-19 ...

  • Zappix launched a mobile-based visual solution to help GRM Document Management adapt their workforce management to COVID-19
  • Zappix “Back To Work” Solution delivers proactive daily symptom assessments pushed to employees via dynamic SMS or email links to keep employees, visitors, and customers in multiple GRM locations across the US, Brazil, Peru, and Colombia safe
  • The Back to Work Solution leverages end-to-end automation to keep the employee assessment process fast and simple for all involved

ERMProtect Cybersecurity Solutions Chosen to Sell Powerful Breach Assessment Tool by Lumu

  • EMRProtect announced today that it is partnering with Lumu to offer customers an AI-powered Continuous Compromise Assessment tool
  • Lumu product systematically collects and analyzes a wide range of network metadata sources for confirmed indications of compromise in real-time
  • ERMProtect will re-sell Lumu products as well as use the Lumu Insight product for specific engagements
  • To kick off the partnership, Lumu and ERMProtect are sponsoring the Illumination Virtual Summit at 11 a.m. on July 16 th featuring Lane Bess, former CEO of Palo Alto Networks

MSP Xchanging attacked in ransomware incident

  • Xchanging, a managed services provider (MSP) specialising in the insurance and financial services industry
  • Owned by US-based services provider DXC, alerted authorities to the incident on the evening of Sunday 5 July 2020

Syncro's Next-Gen MSP Platform Sees Massive Growth in 2020

  • According to recent studies, the growth of the Remote Monitoring & Management (RMM) and Professional Services Automation (PSA) software space is experiencing vast changes in 2020
  • MSPs finding segregated RMMs and PSAs too difficult to manage
  • Combines a full-featured PSA and embedded RMM

Channel Partner Insight Honors StorageCraft with Top MSP Innovation Award

  • StorageCraft ShadowXafe wins in “Best Backup/Continuity Offering” category
  • The annual awards are independently judged and honor vendors, distributors, and managed service providers (MSPs) across the United States

Konica Minolta announces new Channel partnership with Manchester-based specialist managed ...

  • Konica Minolta Business Solutions (UK) Limited announces its new Channel partner, Manchester-based specialist managed print and IT services provider ITECH Managed Services
  • partnership is a key part of Konica Minolta’s continued expansion of the Channel market


Cybersecurity Update

  • Legacy Community Health Services, headquartered in Houston, TX, is notifying 19,000 patients that their PHI was exposed after email phishing attack
  • UnityPoint Health, headquartered in West Des Moines, Iowa, announced it agreed to pay $2.8 million to settle a class action lawsuit regarding a recent breach that exposed PHI of 1.4 million patients
  • Bleeping Computer magazine is reporting that a hacker group has posted the databases from 14 different companies and posted them for sales on the Dark Web
  • The State of Texas Court System and the Texas Department of Transportation both notified an unknown number of citizens that their info may have been exposed after being hit by Ransom X ransomware
  • Iowa Total Care notified 11,581 patients that their PHI was exposed after an email emailed the info without authorization.
  • UF Health (University of Florida Health of Gainesville and Jacksonville) notified 54,002 patients that their PHI was exposed after email phishing attack
  • UCSF Health (University of California – San Francisco) announced that it paid $1.14 million to a hacker to reclaim control of network after being hit by ransomware. Unknown how many patients had their PHI at risk
  • Urban Choice Charter School of Rochester, NY notified an unknown number of students that their info was exposed after being illegally accessed by a former employee
  • OneClass, a national eLearning platform, notified over 1 million students that their info may have been exposed after accidentally made available on Internet to public
  • The Maine State Police notified an unknown number of citizens that their info may have been exposed after data breach of its Maine Information and Analysis Center website
  • North Shore Pain Management, headquartered in Beverly, Massachusetts, notified 12,472 patients that their PHI was stolen after ransomware attack
  • US Cyber Command is warning that foreign state-sponsored hacking groups will try to exploit new security bug found in PAN-OS, the operating system running on firewalls and enterprise VPN appliances from Palo Alto Networks
  • Federal Trade Commission is warning users of TikTok app that its use of HTTP to move sensitive data across the Internet is allowing videos and other content to be tracked and altered
  • IOActive Security is warning that hackers are now trying to inject code into bar code scanners, in attempt to gain access to networks
  • Lucy Security is reporting that SQL databases from 945 websites have been stolen and are now for sale on the Dark Web
  • Sergey Medvedev (aka Stells, Segmed, Serjbear), originally from Russia, pleaded guilty in a U.S. court for his role in an international cyber theft ring (aka Infraud, Obnon, Rector, Helkern), causing loss of $568 million from various organizations
  • Symantec Corp. is reporting that 31 large organizations (including those on Fortune 500 list) have been hit by WastedLocker ransomware
  • ZDNet magazine published results of research that shows that one out of every 142 passwords is the classic "123456" string
  • Bleeping Computer magazine published article that researchers have discovered a new Mac malware that encrypts files on compromised systems like a piece of ransomware, but also allows its operators to steal data and take full control of an infected device
  • Initially named EvilQuest, the malware was later renamed ThiefQuest to avoid confusion as EvilQuest is the name of a video game
  • ZDNet is reporting that a hacker uploaded ransom notes on 22,900 MongoDB databases left exposed online, which is 47% of all MongoDB databases online

 

 

MSP & MSSP Industry Notes for May 30th, 2020

May 30th, 2020

MSP & MSSP Industry Notes

Sponsored by

Arcoa Group

ARCOA Group is here to help you successfully manage your IT Asset Disposition process. We help you recover value from retired electronic equipment through responsible methods of reuse and recycling.  We ensure proper handling of assets which may contain data, while being environment stewards for assets that have no reuse value and are headed for recycling. We’ve built a robust de-manufacturing process to offer additional options for asset value recovery by disassembling equipment for commodity grade materials, which can be diverted from landfills and be used to create new base materials.

ABBYY releases FineReader Server 14.2

  • Launches new version of FineReader Server to streamline document workflows
  • ABBYY’sFineReader Server 14.2 automatically converts large-scale collections of documents into accessible and searchable digital repositories, enabling seamless enterprise-wide document processes
  • dedicated webpage for OCR and file conversion which enables employees to convert documents whenever they need to
  • Offers digital signature support allowing users to sign batch documents automatically

Zscaler Acquires Edgewise Networks

  • Zscaler provides cloud security
  • Edgework Networks provides application to application communications for public cloud and date centers
  • Edgewise discovers individual applications and their legitimate communication patterns and, using AIand machine learning algorithms
  • “Edgewise is highly innovative technology that enables application segmentation without having to do traditional network segmentation which is often done with virtual firewalls

Fortune 500 company NTT discloses security breach

  • Nippon Telegraph & Telephone (NTT), the 64th biggest company in the world, according to the Fortune 500 list, has disclosed today a security breach
  • NTT says hackers gained access to its internal network and stole information on 621 customers from its communications subsidiary, NTT Communications
  • The hack took place on May 7, and NTT says it became of the intrusion four days later, on May 11
  • The company says hackers breached several layers of its IT infrastructure and reached an internal Active Directory

Greater Cincinnati university among 5 in US recognized for IT innovation

  • Northern Kentucky University’s Office of Information Technology is one of five universities to to be honored with the CIO 100 Award for 2020
  • Sponsored by CIO Magazine
  • The magazine’s annual CIO 100 Award celebrates 100 premier organizations and teams that are using IT to deliver business value

Tasan Promoted to Lead IT Strategy of Core Banking Tech at DCI

  • Data Center Inc. (DCI), the privately-owned developer of iCore360® core banking software
  • Named Sencer Tasan its newest Chief Technology Officer (CTO) to lead the company's core IT infrastructure and digital ecosystem
  • DCI is the developer of the award-winning iCore360® core banking software and related technologies for community banks nationwide

Aptum Launches Managed DevOps Service Powered by CloudOps to Simplify and Streamline ...

  • Aptum, a global hybrid cloud and managed services provider
  • launched its Managed DevOps Service in partnership with CloudOps, a cloud consulting and professional services company specializing in DevOps
  • The Managed DevOps Service offers a cloud-based DevOps platform that allows customers to automate their development pipelines and reduce application delivery times
  • Managed DevOps Service from Aptum is a fully managed stack, running on cloud infrastructure

Aptum’s Managed DevOps Service solves several common DevOps challenges for customers:

  • Speeds up application development times
  • Avoids costs and time involved in hiring and retaining DevOps platform talent
  • Multi-cloud support enables agile and flexible deployments
  • Supports hyperscale and private clouds, allowing companies to choose the most cost-effective option
  • Customizable deployment of the data and control plane to comply with data sovereignty regulations

DISYS Managed Services Re-Launched as D2M

  • D2Mannounces its re-launch as an independent division of DISYS and with expanded services
  • D2M is an outcome-driven service and solution partner that serves enterprises across their Information Technology operations
  • The re-launch is a strategic growth plan initiative for 2020
  • D2M is headquartered in McLean, VA, with more than 45 offices worldwide

CloudShark Integrates with Palo Alto Networks Cortex XSOAR to Accelerate Incident Response

  • -QA Cafe, a provider of innovative test and analysis software solutions for communication and information technology teams
  • announced that CloudShark Enterprise, a secure packet analysis and management platform designed for increasing team efficiency, is now integrated with Palo Alto Networks Cortex XSOAR (previously Demisto)
  • Using CloudShark, analysts can share packet captures more easily and perform retrospective analysis across historical data without the need for additional software
  • Cortex XSOAR is an extended security orchestration, automation, and response platform that unifies case management, automation, real-time collaboration, and threat intel management
  • Palo Alto Networks and QA Cafe will host a joint webinar demonstrating the Cortex XSOAR and CloudShark integration on Wednesday, June 17, at 11:00 a.m. PT. Interested parties can register here

IT Tech Packaging, Inc. Signs Letter of Intent to Acquire Intelligent Healthcare IT Solution Provider

  • IT Tech Packaging, Inc. (NYSE MKT: ITP) ("IT Tech Packaging" or "the Company"), a leading manufacturer and distributor of diversified paper products in North China
  • announced that its operating entity in China, Hebei Baoding Dongfang Paper Milling Company Limited ("Dongfang Paper"), has entered into a letter of intent to acquire 60% equity interest in Baoding Huizhi Ruixing Information Technology Co., Ltd
  • a new high technology company with registered capital of RMB10 millionfocused on providing intelligent healthcare IT solutions to hospitals, medical institutions, government agencies, enterprises and public institutions in China

Next-Generation Cloud Printing brings driverless printing to ThinPrint's ezeep platform

  • ThinPrint’s ezeep for Azure, the company’s platform for cloud printing developed specifically for Microsoft’s Windows Virtual Desktop
  • First cloud printing solution to enable print rendering to take place entirely in the cloud
  • new ezeep Hub to be used in branches and remote offices as a plug-and-play device for immediate network printer availability
  • With ezeep’s new cloud rendering, almost all existing and new printer models can now be addressed with their individual characteristics

Sharp IT budget cuts expected in wake of COVID-19

  • Posted in CIO
  • Gartner and IDC have revised their forecasts for 2020 in the wake of the pandemic, and the outlook is grim
  • Worldwide enterprise IT spending, including telecommunications and business services, rose 5.0 percent year on year in 2019
  • Four months later, IDC now expects overall 2020 IT spending to drop by 5.1 percent
  • Gartner is even more pessimistic, expecting worldwide IT spending to fall by 8 percent this year, compared with a rise of 1 percent it calculated for 2019

Cybersecurity: Half of employees admit they are cutting corners when working from home

  • Posted on ZDNet
  • Analysis by researchers at cybersecurity company Tessian reveals that 52% of employees believe they can get away with riskier behaviour when working from home
  • According to Tessian's The State of Data Loss Report, some of the top reasons employees aren't completely following the same safe data practices as usual include working from their own device

Wipro positioned as Leader for Public Cloud Infrastructure Professional and Managed Services

  • Wipro Limited, a global information technology
  • Positioned as a 'Leader' in Gartner's 2020 Magic Quadrant for Public Cloud Infrastructure Professional and Managed Services, Worldwide
  • This Magic Quadrant is focused on MSPs that have deep technical expertise with hyperscale providers, effective cloud management platforms (CMPs), and managed services that leverage automation, where possible

Lead for Information Technology Services in Pennsylvania

Department of Justice Awards Leidos Follow-On Managed IT Service Contract

  • Leidos (NYSE:LDOS), a FORTUNE® 500 science and technology leader, was awarded the Enterprise Standard Architecture V (ESA V) task order to provide managed IT services for the Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF) within the Department of Justice (DOJ)
  • single award hybrid task order has one ten-month and two one-year base periods of performance followed by six one-year option periods
  • It includes a ceiling value not to exceed $850 million. Work will be performed in Washington, D.C. and Clinton, Miss., supporting both domestic and international customer sites

 

 

MSP & MSSP Industry Notes for May 3rd, 2020

MSP & MSSP Industry Notes

Sponsored by

Arcoa Group

ARCOA Group is here to help you successfully manage your IT Asset Disposition process. We help you recover value from retired electronic equipment through responsible methods of reuse and recycling.  We ensure proper handling of assets which may contain data, while being environment stewards for assets that have no reuse value and are headed for recycling. We’ve built a robust de-manufacturing process to offer additional options for asset value recovery by disassembling equipment for commodity grade materials, which can be diverted from landfills and be used to create new base materials. You can find out more here.

RBRO Solutions helps the world's largest law firm migrate to the iManage Cloud

  • RBRO provides end-to-end solutions for iManage for more than 15 years
  • RBRO Solutions based in Pickering, Ontario, Canada
  • Announces engagement with world’s largest law firm of Baker McKenzie
  • Project to consolidate and migrate Baker McKenzie’s 70+ libraries to the iManage Cloud

NetDocuments Joins Onit's Strategic Alliance Program as Newest Partner

  • Onit, Inc., based in Houston, Texas provides enterprise workflow solutions, enterprise legal management, contract lifecycle management and business process automation
  • Announces NetDocuments is joining Onit’s Strategic Alliance Program
  • NetDocuments servers more than 2,750 clients worldwide and provides legal cloud based content services and platform

Zeal Announces Box Integration Combining Contract Data With Unified Cloud Content Management

  • Zeal announces they were selected to join Box’s Technology Partner Program
  • Zeal is a collaborative cloud-based contract management platform that uses machine learning to help companies automate contract functions, analyze contract data and build workflows that enhance compliance and accelerate sales

Synoptek Named to ChannelE2E Top 100 Vertical Market MSPs: 2020 Edition

  • Synoptek is a global systems integrator, also provides managed IT services
  • Named to After Nines Inc.’s ChannelE2E Top 100 Vertical Market MSPs list and research (http://www.channelE2E.com/top100) for 2020
  • This year’s research revealed several key MSP market trends
  • Honorees generated a combined $1.12 billion in vertical market annual recurring revenue (ARR) in 2019, up from $699.1 million in 2018. The surge involved organic growth, combined with accelerated merger and acquisition (M&A) activity
  • The most successful vertical market MSPs are zeroing in on financial services and healthcare, while MSPs in the legal and manufacturing sectors also showed particularly strong growth
  • The Top 100 Vertical Market MSPs now manage more than 2.8 million users across their customer sites in 2019, up from 2.6 million in 2018
  • MSPs consider their top vertical market technology partners to be Microsoft (56%), Dell Technologies (22%), Cisco Systems (21%), Datto (19%), ConnectWise (11%) and Ingram Micro (11%)

PrivX® chosen as the Privileged Access Management solution by Fujitsu for their Customer Management Environment (CME) platform

  • COM today announced that Fujitsu has selected to implement PrivX as a critical tool in their CME environment
  • COM helps organizations access, secure, and control their digital core – their critical data, applications, and services
  • PrivX is lean, quick-to-implement, and easy-to-use access management software for privileged access to on-premise and cloud environments.

ADDING MULTIMEDIA NTT and Tanium Announce Intent for Strategic Partnership to Deploy Security Solutions for the Smart World

  • NTT Corporation (“NTT”) and Tanium Inc. (“Tanium”) today announced their intention to enter into a strategic partnership to provide secure, highly reliable solutions for IT, IoT and OT environments to support Smart World deployments
  • NTT is a Global Technology and Business Solutions Provider
  • Tanium offers a unified endpoint management and security platform that is built for the world's most demanding IT environments

Server Central Turning Group Provides Managed IT Services to Essential Chicago Businesses

  • Sever Central Turing Group based in Chicago, IL., provides managed IT infrastructure service
  • Announced its Essential Chicago initiative to provide managed IT services to Chicago essential businesses for the remainder of 2020

ASC receives highest Security Certification for Information Technology from the US Department of ...

  • ACS is a worldwide software provider in the field of omni-channel recording, quality management, and analytics
  • Announces approval and certification by the Joint Interoperability Test Command (JITC) of the United States
  • The Joint Interoperability Test Command is a wing of the DoD of Defense of the Defense Information Systems Agency (DISA)

Jitterbit Announces Next-Generation MSP Partner Program to Help More Businesses Achieve ROI From Integration

  • Jitterbit based in Alameda, California
  • Announced a next-generation managed service provider (MSP) partner program
    • Partner readiness assessment and training program
    • Partner solution template dev/ops methodology 
    • Best practices around designing, demos and delivery of new solutions
    • Go-to-market plans with seller toolkits
  • Cloud for Good, which specializes in creating transformation value in the nonprofit and higher education sectors using Salesforce technologies, was among the first partners announced as part of the MSP program

Xantrion Named to the ChannelE2E's 2019 Top Vertical Market MSPs List Managed Service Provider Ranks #33

  • Xantrion located in Oakland,Califorinia and provides cybersecurity, technical support and outsourced IT services
  • After Nines Inc. provides timeless IT guidance for strategic partners and IT security professionals across ChannelE2E (ChannelE2E.com) and MSSP Alert (www.MSSPAlert.com)
  • named to After Nines Inc.'s ChannelE2E Top 100 Vertical Market MSPs list and research (http://www.channelE2E.com/top100) for 2019

Cybersecurity Updates

  • Aurora Medical Center Bay Area of Marinette, WI notified an unknown number of patients that their PHI was exposed after an email phishing attack
  • Beaumont Health of Detroit, MI notified 112,000 patients that their PHI was exposed after an email phishing attack
  • Brandywine Counseling of Wilmington, DE, notified an unknown number of patients that their PHI was exposed after ransomware attack
  • The Horst Gortz Institute reports it found security vulnerability in Xilinx FPGA (field programmable gate array) chips commonly used in control systems, could data centers, cellular base stations, medical devices and aviation systems

 

  • Microsoft is warning customers of an uptick in malware attacks using Trickbot to deliver ransomware
  • PrimoHoagies Inc., headquartered in Westville, NJ, with locations in 8 states on East Coast, notified customers that their card payment info was exposed after hacking incident
  • Cognizant Inc., a national managed IT services headquartered in Teaneck, NJ, notified an unknown number of customers that their info may have been exposed after a Maze ransomware attack
  • Banner Health agreed to pay $8.9 million to settle claims made after breach exposed PHI of 2.9 million patients
  • Mercy Health of Muskegon, Michigan announced that it had fired a nurse named Justin Howe after illegally accessing the PHI of multiple patients
  • CTI League announced it has struck down more than 2800 cybercriminal assets on the Internet and identified 2000 security vulnerabilities in healthcare organizations
  • Bloomberg News reports a 4300% increase in spam email related to COVID-19.
    - Google reports that more than 4300 domains related to federal stimulus packages, many of them are malicious as hackers try to cash in on COVID-19 pandemic
  • Trustwave reports on 2019 cybersecurity:
    • 18% of network compromises in U.S. were ransomware, up 4%
    • 17% of attacks focused on financial data
    • Attackers were able to work inside the network for average of 86 days
    • 28% of email was spam
  • The Small Business Administration notified 7,913 businesses that their info was compromised after a breach
  • Bitdefender is reported that a spearfishing campaign named “Agent Tesla” is targeting oil and gas companies
  • Confiant Security published report stating that 60 Revive ad servers have been compromised by the Tag Barnackle hacker group to insert malicious ads into online ad inventory to direct unsuspecting viewers to malware download sites read the rest here

MSP & MSSP Industry Notes for April 18th, 2020

MSP & MSSP Industry Notes

Sponsored by

Arcoa Group

ARCOA Group is here to help you successfully manage your IT Asset Disposition process. We help you recover value from retired electronic equipment through responsible methods of reuse and recycling.  We ensure proper handling of assets which may contain data, while being environment stewards for assets that have no reuse value and are headed for recycling. We’ve built a robust de-manufacturing process to offer additional options for asset value recovery by disassembling equipment for commodity grade materials, which can be diverted from landfills and be used to create new base materials. You can find out more here.

Aspire Systems Launches Oracle Managed Services to Help Enterprises manage their Enterprise ...

  • Aspire Systems located in Illinois, USA
  • Launches Oracle Applications Managed Services
  • Aspire is early adopter of Oracle Fusion Cloud
    • Oracle Managed Services is best suited for Enterprises:
      Using Oracle E-business suite or Oracle Fusion Applications
      • Want to outsource Oracle Application services
      • Are undergoing vendor consolidation
      • Interested in improving the quality of Oracle solutions and custom developments to optimize TCO
      • Are looking for the efficiencies and benefits of a leveraged delivery model.



Bell Techlogix named among 250 Tech Elite

  • Bell Techlogix based on Indianapolis, Indiana
  • Provides managed IT services and MSP
  • Named to 2020 Tech Elite 250 and Tops MSP list by CRN
  • CRN's Managed Service Provider 500 list recognizes the top technology providers and consultants whose forward-thinking approach to providing managed services is changing the landscape of the IT channel
  • Three categories that include Elite 150, Pioneer 250 and Security 100

Kofax Presents Partner of the Year Awards

  • Kofax located in Irvine, CA
  • Provides software automation for more than 20,000 clients
  • Partner of the Year Award Winners
  • Canon U.S.A., Inc., a leader in digital imaging solutions, won the Capture Partner of the Year award due to its excellence in servicing customers by delivering capture-powered workflows and automating business processes.
  • Cranel Inc., a distributor of document, check and print management solutions, was given the Distributor of the Year award after becoming the first to contract, train and launch Kofax ControlSuite.
  • Dynatos, which automates and optimizes financial processes, received the Partner of the Year award after doubling their Kofax revenue using a “land and expand” approach that ensures customer success and cross-sell opportunities.
  • Latourrette Consulting, which helps organizations simplify how they interact with their business documents and processes, took home the Professional Service Provider award thanks to 30 projects involving over 5,000 hours of services and 215 separate Kofax technical certifications across IC, Financial Process Automation and Intelligent Automation.
  • Optima Global Solutions, which offers fully integrated business process automation solutions, was given the Solution Partner award after their solutions enabled over 50 joint customers to streamline the procure-to-pay lifecycle, including capturing and approving accounts payable invoices exclusively leveraging Kofax TotalAgility.
  • Ricoh, which empowers digital workplaces using innovative technologies and services to help people work smarter, received the MFP Enterprise Partner of the Year award after testing and validating that Kofax ControlSuite was ready for enterprise and SMB deployments.

Kyocera awarded ISO 27001 accreditation for commitment to data security

  • Kyocera Documents Solutions of Europe
  • Verified in this instance by DAS Certification, ISO 27001 is an international standard that ensures organizations have established a framework of business and IT processes to identify, manage and reduce risks

Maintel launches innovative ICON Teams Connector – a cost-effective calling solution for Microsoft Teams

  • Maintel located in the United Kingdom
  • Provides cloud and managed services and focuses on communications
  • Launches ICON Teams Connector
  • The ICON Teams Connector is a hosted service that connects Microsoft Teams to the public switch telephony network (PSTN) using Microsoft’s Direct Routing technology

DH Capital Announces Closing Of $320m Preferred Equity Raise For TierPoint

  • DH Capital is an investment banking firm
  • Announced they served as financial adviser for TierPoint on its recently closed preferred equity capital raise
  • TierPoint provides connected data center and cloud solutions

VirtualArmour Wins $4.1M Managed Services Contracts With Data Center Client

  • Virtual Armor located in Colorado
  • Provides cybersecurity managed services
  • Won 3 contracts to manage a client’s network architecture and engineering
  • Value of contract is $4,139,500 over a three year period

iQor Rapidly Scales Work-at-Home Solution with Over 50% of the Company's Workforce to Deliver ...

  • IQor located in St. Petersburg, Florida
  • Managed service provider for customer engagement and technology-enabled BPO solutions
  • Announces that it has successfully scaled its work-at-home solution with over 15,000 of its customer experience workforce transitioned to work remotely
  • Has 45,000 employees in 9 countries

Tech Data Launches Tech Data Coaches, an Online Mentoring Community for IT Channel Partners

  • Tech Data located in Clearwater, Florida
  • Distributor for IT channel
  • Announces release of Tech Data Coaches
  • On-line coaching and collaboration platform designed to help Tech Data reseller

Synoptek Joins US Army Corps of Engineers in Race to Build Emergency Coronavirus Hospitals

  • Synoptek a systems integrator and managed IT service provider
  • Parnters with Sales O’Brien and Global Engineering Solutions to help the U.S. Army Corps of Engineers design, build and manage technology infrastructure for new alternate care facilities in response to COVID-19 crisis

Zones Named to the 2020 Tech Elite 250 by CRN®

  • Zones provides IT solutions
  • Named to 2020 Tech Elite by CRN
  • CRN's Managed Service Provider 500 list recognizes the top technology providers and consultants whose forward-thinking approach to providing managed services is changing the landscape of the IT channel
  • Three categories that include Elite 150, Pioneer 250 and Security 100

Cybersecurity Updates

IBM report on security states:

  • Average total cost of a data breach is now $3.92 million
  • Average cost of lost revenue is $1.42 million
  • Healthcare industry average total cost is $6.45 million or $429 per record
  • Average size of breach involves 25,575 records
  • Average cost per record of $150
  • Average time to discover breach is 279 days
  • 49% of breaches caused by internal employees
    Includes accidental and malicious incidents

Emisoft Software announced results of research show that 79% of ransomware attacks occur in the healthcare vertical in the U.S. for first 9 months of 2019


Otis R. Bowen Center for Human Services of Indiana reported that an unknown number of patients had their PHI exposed after an email phishing attack

University of Minnesota Physicians reported that 683 patients had their PHI exposed after an email phishing attack

Eversana, headquartered in Milwaukee, WI, notified an unknown number of patients that their PHI may have been exposed after an email phishing attack

FBI issued warning to healthcare industry in the U.S. of a new hacking group, using Kwampirs Remote Access Trojan to exploit their networks

Tencent Keen Security Lab reports that hackers can launch remote attacks on new Lexus and Toyoto vehicles, due to security vulnerabilities
o           Allows hackers to force car to preform “physical actions”

Marriott Corp. reported another breach that exposed info on 5.2 million guests, after two employees had their credential stolen

Zoom Inc., provider of video webinar solutions, announced it created a CISO (chief information security officer) Council and Advisory board in response to security concerns with its service

RigUp Inc. of Austin, TX notified 76,000 of people in the energy sector that their info was compromised when it was inadvertently exposed on a publicly viewable website

MSP & MSSP Industry Notes for March April 4th, 2020

MSP & MSSP Industry Notes

Sponsored by

Arcoa Group

ARCOA Group is here to help you successfully manage your IT Asset Disposition process. We help you recover value from retired electronic equipment through responsible methods of reuse and recycling.  We ensure proper handling of assets which may contain data, while being environment stewards for assets that have no reuse value and are headed for recycling. We’ve built a robust de-manufacturing process to offer additional options for asset value recovery by disassembling equipment for commodity grade materials, which can be diverted from landfills and be used to create new base materials. You can find out more here.

Synoptek Recognized on CRN's 2020 Elite 150 List of Managed Service Providers

  • Synoptek located in Irvine, CA. Global systems integrator and managed IT provider
  • Awarded Elite 150 by The Channel Company’s 2020 Managed Service Provider (MSP) 500 list for 2020
  • CRN's Managed Service Provider 500 list recognizes the top technology providers and consultants whose forward-thinking approach to providing managed services is changing the landscape of the IT channel
  • Three categories that include Elite 150, Pioneer 250 and Security 100

Docupace Announces Availability of Digital Adoption Bundles for Wealth Management

  • Docupace located in Los Angeles, CA. Provides digital operations technology for wealth management firms
  • Announces availability of a suite of digital adoption bundles
  • Designed to lower cost for digitizing operations
  • "We've seen early indicators from our customers that digitizing their operations eases some of the challenges presented by the current COVID-19 pandemic," said Mark Tapling, Chief Executive Officer of Docupace
  • Collaboration includes OS33, WalkMe, Quik!, SIGNiX and Beacon Strategies

ATSG Named to the 2020 Tech Elite 250 by CRN®

  • ATSG located in New York City, New York. Provides global managed services and solutions
  • Awarded Elite 150 by The Channel Company’s 2020 Managed Service Provider (MSP) 500 list for 2020
  • CRN's Managed Service Provider 500 list recognizes the top technology providers and consultants whose forward-thinking approach to providing managed services is changing the landscape of the IT channel
  • Three categories that include Elite 150, Pioneer 250 and Security 100

SDI Presence Spends $11M with Fellow Minority and Women/Veteran-Owned (M/W/VBE ...

  • SDI located in Chicago, IL. Provides IT consultancy, managed services and infrastructure solutions
  • Announces that it has spent over $11M with its diverse partners in the 2019 fiscal year
  • "SDI understands the value that our MBE-certified partners bring to our clients' daily operations - which includes supporting public safety and government services' mission-critical IT systems and infrastructure," states SDI Presence Chief Executive Officer David A. Gupta

Business Technology Partners Acquires MassDeploy -- Bringing Enterprise-Level IT Automation to ...

  • Business Technology Partners located in New York. Provides technology consulting for IT infrastructure and applications, network management, technology maintenance, telecommunications, audiovisual, and security systems solutions
  • Announces acquisition of MassDeploy, LLC
  • Mass Deploy, LLC located in Shasta Lake, CA. Provides secure IT engineering, managed software deployment services, and automation technology

Xamin Offers Free SOC2 Secure Remote Connectivity During COVID-19 Pandemic

  • Xamin located in Chicago, IL. Provides managed IT services to financial institutions
  • Announces temporary offer of SOCS secure remote solution at no cost
  • The solution provides an encrypted and secure way to remotely access systems that are left in the office

Contegix Appoints David Michaud as Vice President and General Manager for Managed IT ...

  • Contegix located in Reading, PA. Provide managed IT and application solutions
  • Announces appointment of David Michaud as General Manager for their managed IT services business unit

Focus Technology Achieves Titanium Tier in 2020 Dell Technologies Partner Program

  • Focus Technology based in Boston, MA. Provides managed IT services, cloud security and cloud solutions
  • Announces achievement of Titanium Solution Provider for Dell Technologies Partner Program for 2020
  • Third consecutive year for Focus Technology

 

IPsoft Brings Automation to Legal Documents with ContractPodAi's Artificial Intelligence Contract ...

  • IPsoft located in New York, NY. Provides AI software
  • ContractPodAi®, the award-winning provider of AI-powered contract lifecycle management software, today announced that IPsoft, the largest independent leader in enterprise AI, has rolled out ContractPodAi to support its document management

Ethos Group acquires the Pinnacle Document Solutions Group

  • Pinnacle based in Cardiff, Wales. Provides print and document solutions in UK and Europe


MSP & MSSP Industry Notes for March 22nd, 2020

MSP & MSSP Industry Notes

Sponsored by

Arcoa Group

ARCOA Group is here to help you successfully manage your IT Asset Disposition process. We help you recover value from retired electronic equipment through responsible methods of reuse and recycling.  We ensure proper handling of assets which may contain data, while being environment stewards for assets that have no reuse value and are headed for recycling. We’ve built a robust de-manufacturing process to offer additional options for asset value recovery by disassembling equipment for commodity grade materials, which can be diverted from landfills and be used to create new base materials. You can find out more here.

OnTask, Powered by Accusoft, Partners with Mid-America Document Imaging

  • ONTask provides business process automation for clients
  • Mid-America Document Imaging located in Minneapolis, MN and is a division of Mid-America Business Systems
  • OnTask is an electronic form generator with workflow software that automates business processes
  • Small business package starts at an annual cost of $2,400

Workforce Logiq Named “Best-in-Class” by Ardent Partners in 2020 MSP Solution Advisor Rankings

  • Workforce Logiq located in Orlando Florida, offer AI-powered workforce intelligence technology
  • Awarded “Best in Class” in Ardent Partners 2020 MSP Solution Advisor
  • Ardent Partners is a research and advisory firm
  • The 2020 MSP Solution Advisor helps talent acquisition, human capital management, human resources, and procurement executives better navigate the MSP landscape and maximize investments in the talent procurement market

Spectro Cloud Launches With $7.5 Million to Help Enterprises Realize the Promise of Kubernetes

  • Spectro Cloud located in Santa Clara, CA and provides solutions that help enterprises run Kuberbetes their way, anywhere
  • Spectro Cloud is founded by multi-cloud management experts and is backed by Sierra Ventures and Boldstart Ventures
  • Kubernetes is an open-source container-orchestration system for automating application deployment, scaling, and management. It was originally designed by Google, and is now maintained by the Cloud Native Computing Foundation

FNTS Expands Disaster Recovery as a Service Offerings to Cloud Environments

  • FNTS located in Omaha, NE. Provides cloud and managed IT services
  • Expands existing Disaster Recovery as a Service (DRaaS) to include universal cloud environments, including public, private and hybrid cloud
  • Global data expected to grow to 175 zettabytes by 2025
  • 49% of the worlds data will reside in public cloud environments according to International Data Corporation
  • According to Gartner the average cost of IT downtime is $5,600 per minute and $300K per hour

Segra Helps Customers Affected by Coronavirus Impact

  • Segra announced today it is joining other carriers and honoring the FCC's (News - Alert) "Keep Americans Connected Pledge" to ensure connectivity to those customers negatively impacted by the Coronavirus
  • For the next 60 days, Segra, and its subsidiary Lumos Networks, will not terminate service to residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic
  • Segra is one of the largest independent fiber bandwidth companies in the eastern U.S

FileTrail Expands Global Account Management and Business Development Team in the US and UK

  • FileTrail headquarters in SanJose, CA. Provides information governance and records management software for law firms
  • Announced hiring of Keith Schneider as strategic account manager
  • In addition, the company has engaged Jon Roscow of Laureus Consulting in the UK to build awareness for FileTrail’s information governance and records management solutions and grow its customer base in EMEA

ECS Named to CRN Top 100 Security MSP in 2020

  • ECS headquarters in Farifax, VA. Provides advanced solutions in cloud, cybersecurity, artificial intelligence (AI), machine learning (ML), application and IT modernization, science, and engineering
  • Awarded Security 100 for CRN’s Managed Service Provider (MSP) 500 list
  • CRN's Managed Service Provider 500 list recognizes the top technology providers and consultants whose forward-thinking approach to providing managed services is changing the landscape of the IT channel
  • Three categories that include Elite 150, Pioneer 250 and Security 100

 

Israeli cybersecurity firm Checkmarx acquired for $1.15 billion

  • Checkmarx a Ramat Gan-based cybersecurity company
  • Acquired by preeminent global equity firm Hellman & Friedman (H&F) valued at $1.15b., the largest ever acquisition of an application security company

Cybersecurity Update

  • Corvus Institute announced that ransomware attacks in the healthcare vertical in the U.S. have increased 350% during last quarter
  • UK (University of Kentucky) Health System notified an unknown number of patients that their PHI may have been exposed after cyberattack
  • The Department of Homeland Security announced that Charles K. Edwards, and Murali Yamazula Venkata, both former employees, were indicted for allegedly stealing government software and databases and then attempting to resell it back to the government.
  • Cybereason announced it has discovered a new malware, called njRat, which is used by hackers to infiltrate networks of other hackers, so they can access firms that have already been hacked.
  • FBI arrested Kirill Victorovich Firsov for allegedly operating a dark website that sold stolen confidential information, including PHI.
  • Facebook paid a $55,000 bounty to Amol Baikar of India after he responded to a contest to find a serious security vulnerability in the Facebook platform.
  • Whisper, an app that allows users to confidentially share an anonymous confession, was hacked exposing 900 million messages and their users.
  • Microsoft has a bug with SMBv3? Fortinet stated “The vulnerability is due to an error when the vulnerable software handles a maliciously crafted compressed data packet. A remote, unauthenticated attacker can exploit this to execute arbitrary code within the context of the application.” o Possibly impacted by the CVE-2020-0798 bug are:  Windows 10 v1903
    •  Windows 10 v1909
    • Windows Server v1903
    • Windows Server v1909
    • “Users are encouraged to disable SMBv3 compression and block TCP port 445 on firewalls and client computers”
  • Hackers are impersonating employees from Vanderbilt University Medical Center of Nashville, TN to send out email phishing attacks
  • Palo Alto Networks research claims that up to 83% of hospital devices that use Windows OS are using outdated operating systems and are therefore vulnerable to hacking
  • Google announced it has released a new software tool designed to identify potential USB keystroke injection attacks
  • ESET announced that a Russian threat group known as Turla (aka Waterbug, KRYPTON, Snake, Venomous Bear) is using 2 new pieces of malware to launch attacks
  • Jay Public School District of Oklahoma announced it was hit by ransomware, possibly exposing info on an unknown number of students.
  • Cheyenne Regional Medical Center of Wyoming notified an unknown number of patients that their PHI was exposed after email phishing attack

MSP & MSSP Industry Notes for March 14th, 2020

MSP & MSSP Industry Notes

Sponsored by

Arcoa Group

ARCOA Group is here to help you successfully manage your IT Asset Disposition process. We help you recover value from retired electronic equipment through responsible methods of reuse and recycling.  We ensure proper handling of assets which may contain data, while being environment stewards for assets that have no reuse value and are headed for recycling. We’ve built a robust de-manufacturing process to offer additional options for asset value recovery by disassembling equipment for commodity grade materials, which can be diverted from landfills and be used to create new base materials. You can find out more here.

OneNeck IT Solutions Named To CRN MSP Elite 150 List

  • OneNeck IT Solutions located in Madison, Wisconsin, subsidiary of Telephone and Data Systems, Inc
  • Offer cloud and hosting solutions along with managed services, enterprise application management and advanced IT services
  • Named to MSP Elite 150
  • CRN's Managed Service Provider 500 list recognizes the top technology providers and consultants whose forward-thinking approach to providing managed services is changing the landscape of the IT channel
  • Three categories that include Elite 150, Pioneer 250 and Security 100

SolarWinds Service Desk Announces Integration of Discovery and the Orion Platform

  • SolarWinds in Austin, Texas. Offers IT management software
  • Launches integration between SolarWinds Discovery and the Orion Platform’
  • Integration helps reduce IT overspending, risk levels and improve service management processes
  • Integration of two products provides
  • Consolidate asset data from products on the Orion Platform and other sources into a single repository, allowing them to make better business decisions on IT assets, mitigate risks, and not violate the license terms of their software purchases
  • Reduce the impact of changes to employees by increasing visibility into how Orion asset data and relationships between configuration information support IT services
  • Identify the root causes of network and systems infrastructure issues by attaching Orion configuration data to SolarWinds Service Desk incident

Xperteks® Recognized on CRN's 2020 MSP500 List

  • Xperteks Comouter Consultancy founded in 2001, offers Managed IT, network, cloud, cybersecurity management, server management, and system integration
  • Awared MSP Pioneer 250
  • CRN's Managed Service Provider 500 list recognizes the top technology providers and consultants whose forward-thinking approach to providing managed services is changing the landscape of the IT channel
  • Three categories that include Elite 150, Pioneer 250 and Security 100

Medicus IT Acquires Managed Services Provider Nexus Practice IT Services

  • Medicus IT healthcare-focused managed service provider in Alpharetta, Georgia
  • Announces acquisition of Nexus Practice IT service, provides managed IT for healthcare, based in Columbus, Ohio

Lightstream Launches Cloud Managed Services with Strategic Cloud Management Platform Partner CloudCheckr

  • Lightstream in Salt Lake City, Utah. Provides full service cloud and connectivity solutions to enterprises worldwide
  • CloudCheckr in Rochester, New York. Founded in 2011, has more that 5,000 users
  • CloudCheckr CloudCheckr is a comprehensive cloud management solution, helping businesses manage and automate cost as well as security for their public cloud environments

Insight Launches Collaboration Services for Cisco Webex Calling

  • Insight headquarter in Tempe, Arizona. Offers solutions and services for Cloud _+ Date Center, connected workforce, supply chain optimization and digital innovation
  • Launches collaboration services for Cisco Webex Calling (cloud-based calling system)
  • Design – As a Cisco Master Collaboration Specialization partner, Insight has the expertise and track record of implementing comprehensive and secure collaboration architectures. Insight guides clients through proven designs to build a solution that meets their specific requirements, define a migration strategy, and maximize the benefits of cloud-based collaboration
  • Implementation – Based on a client’s tailored design, Insight leverages a migration strategy that minimizes the impact on end-users. Our team can also coordinate the deployment of on-premises gateways and endpoints in collaboration with the IT team, or clients can opt to use Insight’s white-glove deployment approach
  • Escalated End-User Support – Insight sets up clients for success by training and supporting end-users on day one and provides them with easy-to-use self-service tools. Additionally, Insight offers access to escalated level 2 and 3 end-user support for how-to’s and issue resolution of all Webex Calling features, applications and devices
  • Managed Services – Insight handles all incident management and the day-to-day administrative and change task management for clients as well as recommends and implements new service features that align with organizations’ business needs

 CGI signs new five-year renewal with Taylor Wimpey

  • CGI offer information technologies and business processes
  • 5th largest independent information technology firm in the world
  • Employees 77,500
  • Located in London, England
  • Will supply managed IT service to Taylor Wimpey (residential developer) for five years
  • Contract valued at 22 million pounds

vCom Announces Expansive Organizational Growth

  • vCom located in San Ramon, California. Offers cloud-based software and managed services
  • Annouces addition of Jon Weinberg as Vice President of Account Management
  • Weinberg brings to vCom a 20-plus year track record in leading high performing customer success, account management, sales, and service delivery teams in both the SaaS and software industries

Converge Technology Solutions Achieves Master Services Competency for Network Virtualization

  • Converge Technology out of Toronto, Canada. Provides hybrid IT solutions
  • Achieves Network Virtualization VMware Services Competency
  • VMware Master Services Competencies are designed to help partners demonstrate customer-centric solutions and technical proficiency, with proven success and expertise in a specialized area of business

Bell Techlogix named to Gartner's Magic Quadrant for Managed Workplace Services, North America

  • Bell Techlogix located in Indianapolis, Indiana. Provides OT managed services and solutions
  • Announces addition to Gartner Magic Quadrant
  • Gartner, a leading global research and advisory firm, selected 20 companies for recognition in the 2020 Magic Quadrant for Managed Workplace Services, North America. Companies were evaluated in several areas, including completeness of vision and ability to execute

Lingo Launches Enhanced Back-Office Capabilities

  • Lingo Communications located in Atlanta, Georgia. Managed service provider for SMB markets
  • Announces completion of enhanced back-office capabilities
  • Lingo added 15 additional Customer Care staff in its Atmore, AL Call Center, increasing total staffing in that center to 75

Aptum Partners with Alert Logic to Bring Managed Detection and Response to Aptum Customers

  • Aptum located in Toronto, Canada. Global hybrid and managed service provider
  • Partners with Alert Logic to deliver Alert Logic’s MDR solution
  • Alert Logic headquarter in Houston, Texas
  • Alert Logic offers SaaS MDR

Computer Design & Integration LLC (CDI LLC) Recognized for Excellence in Managed IT Services

  • CDI LLC founded in 1995 with headquarters in New York City
  • Awarded to MSP Elite 150 list
  • CRN's Managed Service Provider 500 list recognizes the top technology providers and consultants whose forward-thinking approach to providing managed services is changing the landscape of the IT channel
  • Three categories that include Elite 150, Pioneer 250 and Security 100

Konica Minolta Recognized on CRN’s 2020 MSP 500 List

  • Konica Minolta Business Solutions USA located in Ramsey, NJ and All Covered (its IT Service Division
  • Awarded MSP Elite 150
  • CRN's Managed Service Provider 500 list recognizes the top technology providers and consultants whose forward-thinking approach to providing managed services is changing the landscape of the IT channel
  • Three categories that include Elite 150, Pioneer 250 and Security 100

Cybersecurity Update

  • The Porter Clinic of Ogden, Utah was forced to pay $100,000 to the Department of Health and Human Services Office for Civil Rights (aka HIPAA Police) after an investigation prompted by a breach exposed the fact that a HIPAA Risk Analysis was never conducted
  • The FBI stated that ransoms worth $144.35 million were paid between 1/2013 and 7/2019 to hackers
  • The City of Cartersville, GA notified an unknown number of citizens that their info may have been exposed during recent ransomware attack, and admitted to paying $380,000 in ransom to restore network
  • Hamilton County Sheriff’s Office in Tennessee notified an unknown number of citizens that their info may have been exposed after network crash
  • Interactive Medical Systems Corp. of Wake Forest, North Carolina and Brunswick County, NC notified an unknown number of patients that their PHI may have been exposed after an email phishing attack
  • Railworks Corp., headquartered in New York City, NY notified an unknown number of employees and customers that their info may have been exposed after ransomware attack
  • TBK Bank of Texas notified an unknown number of customers that their info may have been exposed during recent ransomware attack
  • La Salle County government office in Texas notified an unknown number of citizens that their info may have been exposed after ransomware attack
  • UPMC (University of Pittsburgh Medical Center) in Susquehanna, PA lost a court case where it tried to convince a Lycoming County judge to dismiss a lawsuit filed against the hospital, after one of its employees was caught illegally accessing PHI of patients
  • Researchers at Avira, announced they have found a flaw in internet security cameras that lets hackers snoop on users' video feeds and even hijack the device to scan a network for other holes
  • Riverview Health of Noblesville, IN notified 2,610 patients that their PHI was exposed due to direct mail error
  • Microsoft reports on ransomware:
    • Average ransom demand for REvil ransomware attack = $260,000
    • Wadhrama ransomware uses ‘smash and grab” attack with ransom demands made within one hour of infiltration into network, and also conducts reconnaissance within the network
    • Hackers charges up to $18,268 per device compromised
    • Parinacota ransomware uses RDP (remote desktop protocol) brute force attack to enter network, scanning for vulnerable devices

Read more here

MSP & MSSP Industry Notes for February 22nd, 2020

MSP & MSSP Industry Notes

Sponsored by

Arcoa Group

ARCOA Group is here to help you successfully manage your IT Asset Disposition process. We help you recover value from retired electronic equipment through responsible methods of reuse and recycling.  We ensure proper handling of assets which may contain data, while being environment stewards for assets that have no reuse value and are headed for recycling. We’ve built a robust de-manufacturing process to offer additional options for asset value recovery by disassembling equipment for commodity grade materials, which can be diverted from landfills and be used to create new base materials.

ComportSecure Recognized as Elite 150 Managed IT Service Provider on CRN's 2020 MSP500 List

  • ComportSecure provides managed IT services, cloud services, IT datacenters, mobility security and network solutions
  • ComportSecure is a division of Comport
  • CRN's Managed Service Provider 500 list recognizes the top technology providers and consultants whose forward-thinking approach to providing managed services is changing the landscape of the IT channel
  • Three categories that include Elite 150, Pioneer 250 and Security 100

Cohere Cyber Secure announces Fully Integrated "Cyber-Managed Security as a Service ...

  • Cohere Cyber Security headquarters in New York City, NY
  • Provides cyber security, unified communications, managed IT services and cloud hosting
  • Announces new offering “Cyber Managed Security-as-a-Service”
  • Designed for business operations looking for a single sourced set of cyber protective solutions

Loffler Companies Named to CRN's 2020 MSP 500 Elite 150 list for Excellence in Managed IT ...

  • Loffler Companies provides integrated business technology and services partnered with leading partners such as Nutanix, Arctic Wolf, Microsoft, Mitel and 8x8
  • Founded by Jim Loffler in 1986
  • Loffler Companies also provides multifunctional copiers and printers, print management services, software and workflow technology consulting, and on-site management of copy and mail centers
  • CRN's Managed Service Provider 500 list recognizes the top technology providers and consultants whose forward-thinking approach to providing managed services is changing the landscape of the IT channel
  • Three categories that include Elite 150, Pioneer 250 and Security 100

CloudScale365, Inc. Acquires eApps Hosting

  • CloudScale 365 based in Nashville, Tennessee and provides managed IT services worldwide
  • Announces acquisition of eApps Hosting and it’s Create-aCloud platform
  • eApps VCS Platform provides customers freedom to create custom Linux or Windows Virtual Private Servers, choose their RAM, CPU, Disk, and an OS template for their custom requirements
  • Rick Lingsch, CEO of eApps, will continue as the Managing Director of the division
  • eApps Hostingis a value-added provider of cloud hosting services for businesses and organizations, serving more than 2500 customers, hosting over 15,000 domains in more than 125 countries

Logicalis Honored on CRN's 2020 MSP 500 for Seventh Consecutive Year

  • Logicalis headquarter in New York City, New York
  • Logicalis provides international IT solutions and a managed service provider
  • Named to Security 100 category
  • CRN's Managed Service Provider 500 list recognizes the top technology providers and consultants whose forward-thinking approach to providing managed services is changing the landscape of the IT channel
  • Three categories that include Elite 150, Pioneer 250 and Security 100

Stratosphere Networks Named to CRN's 2020 Managed Service Provider (MSP) 500 List

  • Stratosphere Network based in Chicago, IL, provides managed IT services
  • Named to Pioneer 250 category for the third consecutive year
  • The MSP 500 list is divided into three categories: the Pioneer 250, which includes companies with business models weighted toward managed services and largely focused on small and midsize businesses (SMBs); the Security 100, which recognizes organizations that focus mostly on cloud-based, off-premise security services; and the Elite 150, which includes large, data-center-focused MSPs with a strong mix of on- and off-premises services
  • CRN's Managed Service Provider 500 list recognizes the top technology providers and consultants whose forward-thinking approach to providing managed services is changing the landscape of the IT channel

ViON Recognized on CRN's 2020 MSP500 List

  • ViON located in Herndon, Virginia and provides cloud services for designing and delivery enterprise data solution centers for the government agencies and commercial business
  • Named to MSP Elite 150 category
  • CRN's Managed Service Provider 500 list recognizes the top technology providers and consultants whose forward-thinking approach to providing managed services is changing the landscape of the IT channel
  • Three categories that include Elite 150, Pioneer 250 and Security 100

Iron Bow Adds Cisco® Hosted Collaboration Solution for Defense to its Services Suite

  • Iron Bow located in Herndon, Virginia and provides technology solutions to government, commercial and healthcare markets
  • Announces authorization by Cisco® to offer Hosted Collaboration for Defense to clients

Atmosera Named a Top Managed Services Provider by The Channel Company

  • Atmosera located in Portland, Oregon an provides Micrsfot Azure cloud services
  • Named to Security 100 category
  • This past year, Atmosera became an Azure Expert MSP – Microsoft’s highest level of accreditation
  • CRN's Managed Service Provider 500 list recognizes the top technology providers and consultants whose forward-thinking approach to providing managed services is changing the landscape of the IT channel
  • Three categories that include Elite 150, Pioneer 250 and Security 100

Xamin Named to CRN's 2020 MSP500 List

  • Xamin located in Chicago, Illinois and managed IT services for highly regulated companies
  • Named to Pioneer 250 category
  • Xamin was honored as an MSP Pioneer for its innovative approach to managed services
  • CRN's Managed Service Provider 500 list recognizes the top technology providers and consultants whose forward-thinking approach to providing managed services is changing the landscape of the IT channel
  • Three categories that include Elite 150, Pioneer 250 and Security 100

 

SolarWinds Launches Head Nerds, Adding Another Key Layer to Programs Focused on Building Partner Success

  • SolarWinds headquartered in Durham, North Carolina and is a provider of IT management software
  • Announces launch of SolarWinds Head Nerds Program
  • Head Nerds serve as SolarWinds MSP partner advocates to help them learn how to create and sell services, protect their customers, demonstrate value, and stay ahead in the rapidly evolving managed services space
  • “The biggest challenge MSPs face is how to work on their business, instead of just working in it,” said Mike Cullen, group vice president, partner success, SolarWinds MSP

RADER Relocates to Oil Center District to Accommodate Growth

  • Rader provides Managed IT and Cybersecurity services
  • Moving to new facility in Lafayette’s Oil Center
  • Will allow for expanded Security and Operations Center

eMazzanti Technologies Recognized on CRN's 2020 MSP500 List

  • Headquarters in Hoboken, NJ and provides managed IT services
  • Named to Pioneer 250 category
  • eMazzanti has made the Inc. 5000 list eight consecutive years, is a 4X Microsoft Partner of the Year, the #1 ranked NYC area MSP and NJ Business of the Year
  • CRN's Managed Service Provider 500 list recognizes the top technology providers and consultants whose forward-thinking approach to providing managed services is changing the landscape of the IT channel
  • Three categories that include Elite 150, Pioneer 250 and Security 100

HP Joins Industry-Standards Initiative for Printer Security

  • HP Inc. has announced that it has joined the Buyers Lab (BLI) Security Validation Testing program for MFPs and printers to help drive more stringent industry standards for printer security

Cybersecurity Update

  • A federal grand jury in Atlanta returned an indictment last week charging four members of the Chinese People’s Liberation Army (PLA) with hacking into the computer systems of the credit reporting agency Equifax and stealing Americans’ personal data and Equifax’s valuable trade secrets
    • alleges that Wu Zhiyong, Wang Qian, Xu Ke, and Liu Lei conspired with each other to hack into Equifax’s computer networks, maintain unauthorized access to those computers, and steal sensitive, personally identifiable information of approximately 145 million American victims
  • Ponemon Institue published new report on frequency of cybersecurity
    • incidents caused by insiders has increased by 47% in the past 2 years
    • 4,716 insider incidents reported in last 12 months
    • More here

 Study of CIO priorities in 2020

  • IDG’s CIO magazine released the 2020 State of the CIO research
  • 45% will spend majority of time on security management
  • 44% = aligning IT initiatives with business goals 42% = improving IT operations/systems performance
  • 39% = implementing new systems and architectures
  • 34% = driving business innovation
  • 34% = leading change efforts
  • Believe role is expanding into:
  • 46% = customer experience
  • 64% = cybersecurity
  • 49% = data privacy/compliance
  • 36% = operations
  • 36% = business development


MSP & MSSP Industry Notes for February 15th, 2020

MSP & MSSP Industry Notes

Sponsored by

Arcoa Group

ARCOA Group is here to help you successfully manage your IT Asset Disposition process. We help you recover value from retired electronic equipment through responsible methods of reuse and recycling.  We ensure proper handling of assets which may contain data, while being environment stewards for assets that have no reuse value and are headed for recycling. We’ve built a robust de-manufacturing process to offer additional options for asset value recovery by disassembling equipment for commodity grade materials, which can be diverted from landfills and be used to create new base materials.

Konica Minolta Provides Industry-first MFP Document Security Solution

  • Announces document security solution via MFPs aka networked copiers
  • Bizhub SECURE Alert solution will notify organization of security breach at the MFP
  • Bizhub SECURE Alert is powered by DocRecord by Primm Software
  • DocRecord processes MFP activity records


AI document management startup raises $US10M

  • Seattle based Docugami secures $10 million in seed funding round led venture fund SignalFire, with NextWorld Capital & others
  • Docugami founded in 2018, creates SaaS solutions that include artificial intelligence, language processing, image recognition, declarative markup and other approach


SolarWinds Expands International Leadership Team in APJ Market

  • SolarWinds provides affordable IT management software
  • Appoints Sojung Lee as VP for Asia Pacific Japan (AJP) sales


CloudOak Forms Strategic Partnership with CloudLand to offer Plan4Continuity to all Benelux ...

  • CloudOak based in Oakville, Ontario, provides solutions that protect, control and recover data and applications
  • CloudLand based in Netherlands, software distributor for resellers and MSPs
  • CloudLand to offer Pla4Continuity by CloudOak


Welltel buys managed security services company Invistech

  • Welltel provides telephony, network and connectivity solutions (Dublin)
  • Invistech provide managed IT services, security, network infrastructure, IT hardware, cloud and telecommunications (Dublin & Limerick)
  • “Welltel now has another 400 customers that are interested in coming onto our network for Internet and voice services while the Invistech portfolio of support services, online back-up, security and Microsoft applications really completes our SMB technology offering, which we feel provides great growth opportunities to the business going forward


TPx acquired by Siris Capital

  • TPx provides managed services, managed security, communications, managed WAN, additional IT services in United States
  • TPx serves about 25,000 enterprises
  • Siris Capital private equity firm


Managed IT specialist expands in Nottinghamshire

  • Octavian IT expands to Nottinghamshire, England
  • Provides managed IT, cloud services, disaster recovery, server solutions


Netsurion Announces Significant Channel Partner Expansion

  • Netsurion, provider for managed network connectivity, security and compliance solutions for SMBs
  • Doubled the number of endpoints under management via MSPs in 2019 and signed up twice as many partners in 2019 over the previous year
  • Total number of partners delivering their own SOC-as-a-Service through Netsurion to over 500


10Pearls Acquires Zen Cloud, a San Francisco-based Salesforce & Digital Consultancy

  • 10Pearls based in Washington, D.C. provides end-to-end digital technology solutions
  • ZenCloud based in San Francisco, CA, boutique Salesforce and digital consultancy
  • “Salesforce is a key platform for enterprises looking to transform and digitalize. The acquisition of Zen Cloud is strategic in many ways for 10Pearls,” said Imran Aftab, CEO of 10Pearls


Two Little Rock IT Tech Firms to Merge

  • Biztek Connection based in Little Rock, Arkansas and provides managed IT services for SMB market
  • A+ Technologies Services also based in Little Rock, serves SMB market for creating applications and web development


TCS a Leader in Network Transformation and Managed Services: Everest Group

  • Tata Consultancy Services provides global IT services along with consulting and business solutions
  • Recognized as a Leader in the Everest Group PEAK Matrix for Network Transformation and Managed Services
  • TCS Network as a Service (TNaaS), a cloud-hosted solution, for vendor-agnostic management of networks running OEM solutions across branches, WAN, datacenter and OT networks


Servpac Announces Data Center And Disaster Recovery Office In Hawaii

  • Servpac based in Honolulu, HI established in 2004
  • Largest independent telecom provider in Hawaii
  • Announces new data center in Mililani Tech Park
  • 30,000 sq. ft facility
  • Tier 4 design data center
  • 2N redundant critical power
  • cooling system for guaranteed 99.999% uptime


SolarWinds Report Shows Managed Services Remain Healthy and Profitable

  • For solutions in North America, respondents were most comfortable offering and using antivirus (89%), firewalls (83%), data backup and recovery (81%), and endpoint security (75%)
  • In Europe, respondents were most comfortable offering and using antivirus (93%), data backup and recovery (82%), firewalls (82%), and antispam (80%) as solutions
  • However, MSPs have room for growth in some of the more advanced security solutions and offerings, as respondents were less confident in the more complex controls:
  • European and North American respondents selected the same top three solutions they were least comfortable with: biometrics, cloud access security brokers (CASBs), and digital rights management
  • On the services end, European respondents were least comfortable with penetration testing (52%), auditing and compliance management (39%), and risk assessments
  • (36%).North American respondents were least comfortable with auditing and compliance management (53%), penetration testing (47%), and security system architecture (39%).
  • The results also showed MSPs are starting to increase the use of automation to handle day-to-day tasks such as patch management and backup, but don’t feel comfortable with automating the advanced tasks:
  • Automation saves North American MSPs an average of 15.6 full-time employee hours per week and in Europe, an average of 23 full-time employee hours per week.
  • In North America, respondents were least comfortable automating client onboarding (44%) with identity and access management in second place (38%). In Europe, respondents were least comfortable automating SQL query workflows (57%) but shared their discomfort with automating identity and access management with their North American counterparts.
  • In the 2018 report, MSPs were losing customers almost as fast as they gained them, but 2019 showed an improvement in customer retention. Two of the top three reasons for losing customers stemmed from the customer rather than the service provider:
  • In North America, respondents pick up an average of four clients every three months while losing one in the same period.
  • In Europe, respondents pick up an average of three clients every two months while losing more than one on average in the same period.
  • Top causes of customer loss included the company either went out of business (26% in North America and 16% in Europe) or were fired by the partner (25% in North America and 16% in Europe).
  • Another key finding showed core business operations are still amongst the biggest growth obstacles for MSPs including lack of resources/time, sales, and marketing:
  • North American MSPs claimed their biggest obstacles toward growth were sales (43%), lack of resources/time (42%), and marketing (26%).
  • European MSPs claimed their biggest obstacles toward growth were lack of resources/time (41%), sales (32%), and security threats (32%).

Many providers claim a lack of sales and marketing expertise is a major anchor on their growth—hiring specialized staff could help close the gap or training for existing employees

 

Cybersecurity Update

  • Torrey Pines High School of California announced that its network was hacked.
    o was hacked to alter student grades and transcripts
  • United Healthcare notified unknown number of patients in South Carolina that their PHI may have been exposed in a data breach that happened last year
  • Hackers are hijacking smart door/building access control systems, which they are using to launch DDoS attacks, according to firewall company SonicWall
  • Beaumont Health of Michigan notified 1,200 patients that their PHI was exposed after an employee illegally accessed the info for potential monetary gain More here


Report on IT spending trends

  • Survey results published by International Data Corp (IDC)
  • In 2020, organizations around the world will accelerate their investments in enterprise technology
  • Top priorities reported were:
    o Prioritize the cloud
    o Backing up data
    o Implementing the latest security measures
    o Maintaining and updating solutions to ensure compliance with national and international regulations
    o Scaling solutions up or down as data needs fluctuate
    o Ensuring disaster recovery
    o Keep up with game-changing data and privacy regulations
    o Utilize blockchain
    o Use tech in the back office
    o Accelerate automation
    o Embrace tech as a customer loyalty tool

MSP & MSSP Industry Notes for February 8th, 2020

MSP & MSSP Industry Notes

Sponsored by

Arcoa Group

ARCOA Group is here to help you successfully manage your IT Asset Disposition process. We help you recover value from retired electronic equipment through responsible methods of reuse and recycling.  We ensure proper handling of assets which may contain data, while being environment stewards for assets that have no reuse value and are headed for recycling. We’ve built a robust de-manufacturing process to offer additional options for asset value recovery by disassembling equipment for commodity grade materials, which can be diverted from landfills and be used to create new base materials.

TPx Adds Managed Networks to MSx Service Portfolio

  • TPx based in Los Angeles, California (USA)
  • MSP for unified communications, managed IT and network connectivity
  • More than 50K clients
  • Adds MSx networks
  • Deployment and Management
  • Configuration Backups and Firmware Research/Upgrades
  • 24/7 Monitoring, Alerting and Troubleshooting
  • Hardware
  • Software and Hardware Licensing
  • Certified Vendor Expertise

CompassMSP Announces the Addition of Two Experienced Leaders to Its Senior Management Team

  • CompassMSP based in Jacksonville, Florida (USA) and provides managed services for the SMB market
  • Adds Michael Boone as Chief Revenue Officer
  • Adds Jesse Sanders as Chief Financial Officer

Ingram Micro Further Enhances European IT Services Capabilities with Acquisition of Ictivity

  • Ingram Micro Inc., headquarters in Santa Ana, California (USA) delivers global technology and supply chain services
  • Announces acquisition of Ictivity (Netherlands) and provides a range of IT services (consulting, implementation, managed services, workplace automation, IT adoption and IT infrastructures)
  • Ictivity to operate independently as an Ingram Micro company

Dynamic Quest Acquires Cohn Consulting Corporation

  • Dynanic Quest headquarters in Greensboro, North Carolina (USA) and provides managed services for IT to mid-size and enterprise businesses
  • Completes acquisition of Cohn Consulting Corporation based in Marietta, Georgia (USA)
  • Cohn founded in 1994, managed service provider for IT services to small and medium sized businesses
  • Spire Capital private equity firm

Agio Forges Partnership with Respond Software

  • Agio headquarter in New York, New York (USA), offers cybersecurity and managed IT for financial services, healthcare and payments enterprise
  • Forms formal partnership with Respond Software in Mountain View, California (USA)
  • Respond Software offers cybersecurity services
  • Agio to incorporate Respond Analyst software for their MDR suite and services

Abacus Group Announces Record Revenue And Client Growth In 2019 - Milestone Year's ...

  • Abacus Group headquarter in New York, New York (USA) and provides global IT services for the financial services industry
  • Clients and revenues up 50%
  • Acquired Proactive Technologies
  • Increase clients count to more than 600
  • More than 180 employees
  • Added AbacusFlex IT-as-a-Service
  • Launched AbacusID™

365 Data Centers buys 24000 sqf New York data centre from mindSHIFT

  • 365 Data Centers headquarter in Norwalk, CY (USA) offers cloud services, connectivity and date centers services for enterprise, carrier and content clients
  • Acquires date center facility in Commack, Long Island (NY) from mindSHIFT Technologies (Ricoh company)
  • 365 Date Centers in Boca Raton, Bridgewater, Buffalo, Chicago, Detroit, Fort Lauderdale, Indianapolis, Long Island, Nashville, NYC Philadelphia Tampa and 25 other PoPs nationally

Navisite Secures Membership to Stringent Azure Expert MSP Program for Second Consecutive Year

  • Navisite an RDX Company headquartered in Andover, MASS (USA) is a globally provider for cloud hosting, managed applications and technology services
  • Announces Microsoft Azure Expert Manager Service Provider for the second consecutive year
  • Navisite one of fewer than 50 global Azure MSPs
  • Launched in 2018, the Azure Expert MSP program was developed by Microsoft so customers can easily select a partner that offers the people, processes, experiences and technologies best suited to help them succeed in their cloud journey

SolarWinds Deepens Hybrid IT Database Portfolio With Database Performance Monitor for Cloud-Native Environments

  • SolarWinds headquartered in Austin, TX (USA), provides IT management software
  • Announces addition of Database Performance Monitor (DPM) for its IT operations management (ITOM) portfolio
  • “As open-source and NoSQL databases grow in popularity and a new generation of applications are built on these platforms, developers, DevOps pros, DBAs, and monitoring engineers need more from their database monitoring solutions,” said Sandy Orlando, senior vice president of products at SolarWinds
  • Benefits of DPM
  • Ability to monitor cloud-native and on-premises databases including MongoDB and PostgreSQL
  • Always-on 24/7, down-to-the-second data collection to pinpoint where to investigate issues
  • Ability to achieve a new level of granularity with Adaptive Fault Detection designed to identify issues detrimental to a system
  • Customizable dashboards to focus on the database(s), queries, and systems along with the most pertinent and relative metrics
  • Ability to know the moment a system is down, or a threshold has been triggered, using automated alerting along with integration into Slack®, Opsgenie®, and more
  • Visibility into how new code impacts database workload and query performance
  • Best practice-based recommendations for proactive database optimization
  • Ability to create and share documentation across teams using DPM notebooks with text, code snippets, links, and images

BG Staffing has acquired a Boston-based specialized information technology consulting firm for $21.6 million

  • BG Staffing purchases EdgeRock Technology Partners in an all-cash transaction
  • EdgeRock Technology located in Plano, Texas (USA)
  • EdgeRock Technology headquartered in Boston, MASS (USA) offers IT services

 

McLane Intel aquires Cettiworks, increasing customer base by 50 percent

  • Mclane Intelligent Solutions located in Temple, Texas (USA) provides managed IT services
  • Acquires Cettiworks a long time IT services partner
  • By acquiring Cettiworks, McLane Intel expands its services to include custom data and API integration solutions

Xamin Reflects on 20% Growth in 2019, Demonstrating Strong Demand for Compliance-Focused ...

  • Xamin Inc., located in Chicago, IL (USA) provides managed IT services for highly regulated companies
  • Announces 20% increase in business last year

Perspecta Wins $277M Award from Labor Department

  • Reported on washingtonexec.com
  • Awarded Print contract with one year base with six-1 tear options
  • Persepcta headquarters in Chantilly, VA (USA)
  • Perspecta will provide DOL OCIO with enterprise operations and maintenance support services to manage, operate and secure a diverse set of IT infrastructures, applications, services and technology-enabled solutions. Will support more than 4,000 end users in the DOL's OASAM OCIO headquarters in D.C. and 16,000 end users throughout the USA

TeamLogic IT Reports Outstanding Results Achieved in 2019

  • TeamLogic IT headquarters in Mission Viejo, California (USA), provides franchise managed IT services
  • 2019 Results
  • The franchise network opened its 200th location and now has offices in 35 states plus Canada and Puerto Rico
  • Comparable office sales were up 26%
  • Network-wide sales were up 29%
  • Franchise Times magazine recognized the company in their Fast & Serious 2020
  • Entrepreneur magazine recognized the company as a Fastest Growing Franchise
  • Kaseya honored the company as the fastest growing MSP in the industry
  • Forbes Magazine ranked the company as the 4th best franchise to buy in the low investment category in its 2019 list of Best Franchises to Buy, compiled in collaboration with FRANdata
  • Channel Futures ranked the company as one of the leading MSPs in the world in its MSP501 listing. TeamLogic IT has ranked in this prestigious list for six consecutive years

Ottawa-based Fully Managed snaps up Calgary IT firm

  • Fully Managed based in Ottawa, Canada, provide IT services and senior care technology
  • Acquires TWT Group in Calgary, Canada in a cash-and-share deal
  • Reported on OBJ.ca


MSP & MSSP Industry Notes for January 25th, 2020

MSP & MSSP Industry Notes

Sponsored by

Arcoa Group

ARCOA Group is here to help you successfully manage your IT Asset Disposition process. We help you recover value from retired electronic equipment through responsible methods of reuse and recycling.  We ensure proper handling of assets which may contain data, while being environment stewards for assets that have no reuse value and are headed for recycling. We’ve built a robust de-manufacturing process to offer additional options for asset value recovery by disassembling equipment for commodity grade materials, which can be diverted from landfills and be used to create new base materials.

Endurance IT Services Acquires Managed Services Division Of Cetan Corp

  • Endurance IT located in Hampton Roads, Virginia (USA), provides IT services and infrastructure services, IT staffing, IT consulting, project management and managed services
  • Cetan Corp located in Chesapeake, Virginia (USA), specializes in enterprise digital automation and output management
  • Endurance IT announces completion and integration

NeuShield Protects IT Managed Services Remote Techs Customers Following Ransomware Attack

NeuShield Protects IT Managed Services Remote Techs Customers Following Ransomware Attack

  • NeuShield IT located in Fremont, California (USA), and provides managed security solutions
  • Remote Techs located in Pacoima. California (USA), and provides managed IT solutions along with DBR (Data Backup & Recovery, Cyber Security Services, VoIP, Cloud Services, IT Consulting, Virtulization, Email Solutions and Web/App Development
  • NeuShield to partner with Remote Techs to provide ransomware protection to Remote Techs
  • Recently a rasonware attack targeted two common industry tools used by many MSPs
  • Remote Techs saw first-hand the affect of a ransomware attack

Immedion Names Monty Blight Vice President of Sales

  • Immedion located in Greenville, South Carolina, provides managed IT services, cloud and date center services
  • Hires Monte Blight as Vice President of Sales
  • Blight brings more than 14 tears of executive management experience to Immedion

NexusTek Engages Customers and Partners with 2020 Technology Conference

  • NexusTek located in Denver, Colorado and provides cloud, managed IT services and cyber security services
  • Announces that registration is open for Activate 2020, 3 day technology conference for SMB businesses
  • Activate kicks on June 22nd, 2020 at Green Valley Ranch Resort, Spa and Casino in Henderson, Nevada

Nozomi Networks and ElevenPaths Partner to Deliver Advanced IT and OT Security Services ...

  • Nozomi Networks located in San Francisco, California (USA), provides OT and IoT security
  • ElevenPaths (Telefonica Cybersecurity Unit) located in Madrid, Spain, provides intelligent MSSP/MDR
  • ElevenPaths will offer Nozomi Networks’ advanced solutions for OT cyber resiliency and real-time operational visibility to customers worldwide
  • “Our clients around the world are deeply concerned about escalating threats and cyber risks. Security monitoring technologies such as the one provided by Nozomi Networks are a key piece in the cybersecurity strategy of companies with OT systems,” said Rames Sarwat, Director of Alliances at ElevenPaths

IT services company expands in Tampa, South Florida with acquisition

  • CompassMSP located in Jacksonville, Florida (USA), provides managed IT services, managed cybersecurity, and IT consulting
  • Western Digitech located in Tampa, Florida (USA), provides IT services for the legal market
  • CompassMSP now with additional offices in Tampa and Miami

IT services provider set to create 150 jobs with move to Sheffield

  • Little Fish UK located in Nottingham, England provides managed IT and IT consulting
  • Will open new office in Sheffield’s Steel City House with 10K square feet
  • States they will create 150 jobs in the immediate area

ConnectWise Control MSP Security Vulnerabilities Are ‘Severe:’ Bishop Fox

  • Reported on CRN
  • Multiple security flaws in ConnectWise Control
  • Could allow hackers to create and attack chain
  • Bishop Fox named eight flaws that they found
    • Cross-site scripting
    • CORS (cross-origin resource sharing) misconfiguration
    • Cross-site request forgery
    • Information disclosure
    • Remote code execution
    • user enumeration
    • missing security headers
    • insecure cookie scope

ActZero Announces Acquisition of IntelliGO to Build Cybersecurity Business of the Future

  • ActZero located in Palo Alto, California (USA) is an artificial intelligence-driven cybersecurity firm
  • IntelliGO headquarters in Toronto, Canada provides cyber security services
  • No details announced

Beringer Technology Group Kicks Off 2020 by Acquiring DeckerWright Corporation, Expands Presence in Northern and Coastal New Jersey

  • Beringer Technology located in Maple Shade, New Jersey (USA), provides managed IT services, BDR, cloud based computing, unified communication solutions along with Microsoft Dynamics 365 and Microsoft Office 365
  • DeckerWright Corporation located in Red Bank, New Jersey (USA), provides managed IT services, Network security, BDR and cloud hosting solutions
  • "The acquisition of DeckerWright Corporation fits in with Beringer's strategic growth plan," explained Craig Beringer, CEO & President. "They are in a great location with blue ribbon clients, and an experienced team that can immediately contribute to our continued success."
  • No details announced

 

Brisbane MSP and PC reseller Stardot bows out, citing tough retail market

  • Reported on CRN
  • Brisbane-based PC reseller and IT services provider Stardot Technology will close its doors after just over eight years in operations
  • Dahlenburg cited challenges in the retail market, specifically with Stardot’s ability to compete with larger retailers and drop shippers

Novatech Launches New Managed Office Solution for Business

  • Novatech located in Nashville, Tennessee (USA) provides managed IT, managed print, cloud solutions and cyber security services
  • Announces availability of Managed Office which a palette of managed print, managed IT, cloud and cybersecurity services
  • “The information age has progressed rapidly since it began nearly four decades ago, and savvy business leaders recognize they need to approach technology radically differently than they did even 10 years ago,” said Novatech CEO Dan Cooper. “One important element of this transition is to outsource capabilities that are better handled by experts. It’s no longer practical — or cost effective — for firms to stay abreast of rapidly evolving solutions such as the cloud, cybersecurity, document printing and storage. Yet, not having expert capabilities puts them at a competitive disadvantage and, potentially, at extreme risk.”

TeamLogic IT Opens in Denver

  • TeamLogic IT opens office in Denver, Colorado (USA), provides managed IT services along with technology support
  • Franchise owned by Tim & Claudia Pillow
  • Denver office is the 200th office opening for the nationwide franchise



NexusTek Appoints Chris Wheeler as Chief Financial Officer

  • NexusTek located in Denver, Colorado (USA)m provides managed IT services along with IT outsourcing solutions
  • Announces  appointment of Chris Wheeler as CFO
  • Wheeler replaces Corey Sisler



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