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MSP & MSSP Industry Notes

MSP, MSSP and IT Notes Industry July 12th, 2021

IT, MSP & MSSP Industry Notes

Sponsored by

July 12th, 2021

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.MSP, MSSP and IT Notes Industry July 12th, 2021MSP, MSSP and IT Notes Industry July 12th, 2021

Deft Celebrates Seventh Year as an AWS Managed Service Provider

  • announced its renewal into the Amazon Web Services (AWS) Managed Service Provider (MSP) Partner Program
  • seventh consecutive year, Deft has completed its AWS MSP audit
  • audit confirms Deft’s ability to deliver elite-level managed services in cloud architecture, automation, optimization, and management within the AWS environment
  • one of only 49 AWS MSPs nationwide and 150 worldwide

Fluid Networks Selects Cyren Inbox Security to Protect MSP Customers' Inboxes

  • announced Fluid Networks, a provider in IT support, strategic technology, cloud, cyber security solutions and advisory services, selected Cyren Inbox Security (CIS) and has deployed the anti-phishing solution to its customers
  • "Cyren has shifted a huge burden from our team's shoulders. Other solutions we tried either didn't have IR capabilities on par with Cyren, or didn't allow us to test them," said Damian Stalls, Virtual CIO (vCIO) Director at Fluid
  • Networks. "I no longer deal with phishing emails. I log into the system just to see how much Cyren Inbox Security has taken off my plate and handled without my involvement or the involvement of my team."

Maryland towns impacted in Kaseya ransomware breach

  • Reported on statescoop.com
  • Leonardtown and North Beach were affected by REvil ransomware attack against Kaseya
  • Hackers behind the global ransomware strike went after Kaseya’s VSA platform, which is used around the world by managed service providers, which in turn support organizations — like small businesses and local governments — that outsource their IT functions

San Diego-Based Managed Services Provider Establishing Investment Fund to Fuel Growth

  • announced approval from the board of directors to secure and build an investment fund to accelerate hyper-growth
  • Xceptional provides a portfolio of Managed Security, Compliance, and IT Services, as well as IT design/consulting/implementation services to a wide variety of organizations both locally and nationally
  • investment fund will accelerate Xceptional’s expansion and growth strategy, enabling the organization to reach a greater number of customers across the Western United States
  • looking to establish strategic partnerships with other IT managed services and solutions organizations within California, Nevada, Idaho, Utah, Colorado, and Arizona that offer complementary services

Aligned Technology Solutions Ranked on Channel Futures MSP 501 – Tech Industry’s Most Prestigious List of Global Managed Service Providers

  • named as one of the world’s premier managed service providers in the prestigious 2021 Channel Futures MSP 501 rankings
  • Channel Futures MSP 501 survey examines organizational performance based on annual sales, recurring revenue, profit margins, revenue mix, growth opportunities, innovation, technology solutions supported, and company and customer demographics
  • the MSP 501 winners will be recognized at the MSP 501 Awards Gala at the Channel Partners Conference & Expo / MSP Summit, Nov. 1-4, in Las Vegas

Buchanan Technologies Joins Fortinet's Engage Partner Program

  • announced that it has joined Fortinet’s Engage Partner Program
  • Fortinet’s Engage Partner Program offers partners the flexibility to build solutions aligned with customer growth markets
  • Fortinet Security Fabric platform enables Buchanan Technologies to create important and relevant value as customers embrace digital innovations for business agility, performance, and simplicity

Castra Taps NetForce to Fill IT Positions as Demand Surges

  • Castra has signed an agreement to become the largest customer to date for its NetForce IT staffing service
  • "We're seeing huge demand for 24x7 threat hunting and incident response," said Tony Simone, Castra's co-founder
  • Castra works with Fortune 50 organizations, SMBs, and everything in between

Mindbreeze Is Again Recognized in KMWorld's AI 50 List

  • Mindbreeze, was again included in this year’s AI 50 list from KMWorld
  • “A spectrum of AI technologies, including machine learning, natural language processing, and workflow automation, is increasingly being deployed by sophisticated organizations,” stated KMWorld Group Publisher Tom Hogan, Jr.
  • This year’s KMWorld AI 50 report will highlight fifty AI companies that are providing knowledge management solutions. Take a look at this year’s list on the KMWorld website to see more details

Fujitsu Celebrating 20th Anniversary of Iconic ScanSnap Series that Transformed Document ...

  • Fujitsu Computer Products of America, Inc. celebrates the 20th anniversary of its legendary ScanSnap scanner series.
  • more than six million units sold since 2001
  • The ScanSnap series began in 2001 as a single, personal document scanner

Canon's uniFLOW Online 2021.2 Now Supports Microsoft Teams

  • Reported Americansecuritytoday.com
  • Allows clients to print and scan to MS Teams

etherFAX Releases New Artificial Intelligence Solution for Automated Data Extraction

  • etherFAX announced the release of its new artificial intelligence (AI) solutions: searchable PDFs, OCR, and document data extraction
  • uses Microsoft’s Cognitive Services to extract and digitize data from a range of unstructured documents and forms
  • “Powerful AI document data extraction transforms unstructured documents — such as faxes, PDFs, and paper-based forms — into structured, searchable data ready to integrate into workflow processes and applications,” said Ben Manning, Director of Product at etherFAX
  • etherFAX’s AI solution for document data extraction can be used with multiple formats including JPG, PNG, PDF, and TIFF while results can be extracted into JSON or XML format

Acronis Names New CEO With Plans To Expand MSP Base, Partner Investments

  • Reported on crn.com
  • Named Patrick Pulvermueller, former partners business president for web hosting company GoDaddy, as its new CEO
  • “We will double down on our partner program and really make it even more compelling going forward,” Pulvermueller told CRN
  • Acronis now has 1,600 employees in 33 locations across 18 countries

Keyloop Acquires MotorDocs to Accelerate Digitalisation in Automotive Retail and Aftersales

  • announced its acquisition of MotorDocs, the provider of digital documents specifically designed for automotive retail and aftersales
  • Keyloop launched in March this year after being acquired by Francisco Partners, a leading global investment firm that specializes in partnering with technology businesses
  • Keyloop stated its intention to move swiftly to achieve its mission of transforming the car buying and ownership experience

MSP, MSSP and IT Notes Industry May 22nd, 2021

Sponsored by

May 22nd, 2021

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

The CIA to stop using fax machines

  • The U.S. Central Intelligence Agency announced it will retire its secure fax machines that it was using to share secret information with its private contractors
  • Will instead use new Gray Magic special encrypted email network

Lead for IT Asset Services in Missouri

Ransomware Operational Costs

(Webroot claims of ransomware victims that 49% were unaware of the infection for more than 24 hours) reported on webroot

  • 9% Less than one hour
  • 43% less than 24 hours
  • 43% less than 24 hours
  • 28% 2-3 days
  • 14% within a week
  • 4% within one month
  • 3% over a month

ABBYY solution company receives $$

  • ABBYY, with US headquarters in Milpitas, CA, is provider of OCR, document capture
    and process automation solutions
  • Announced it received a “significant investment” from Marlin Equity Partners of LosAngeles, CA

MSPAlliance Updates MSP/Cloud Verify Standard to Address Cybersecurity and MSP Assurance

  • MSPAlliance® announced the newest release of its Unified Certification Standard (UCS) for Cloud & Managed Service Providers
  • UCS v.21 adds more detail around existing Cybersecurity coverage within the standard, including further mapping to frameworks such as CMMC and ISO 27001
  • Less than 3% of the MSPs worldwide possess an MSP Verify (or equivalent) certification or audit
  • MSPAlliance® is a global industry association and accrediting body for the Cyber Security, Cloud Computing, and Managed Services Provider (MSP) industry

20 jobs forecast following merger at city firm Intuity Technologies

  • Reported on Galway Bay fm
  • 20 new jobs are forecast to be created at Ballybrit firm Intuity Technologies
  • merger between Intuity Technologies and Roscommon firm myITdepartment

Lead for IT Services in Illinois

IDC predicted that four hundred billion fewer pages would be printed in 2020

  • Demand for managed print services has fallen sharply during the Covid pandemic
  • estimations came after IDC predicted that four hundred billion fewer pages would be printed in 2020 than previous years - the equivalent of seven football fields-worth of paged every minute
  • Maruggi told CRN that, while there's a lot of speculation about how badly the print sector will be hit in the aftermath of the pandemic, Apogee is working with the assumption that it will lose around 15 to 20 per cent of normal print levels post-Covid

ATCO Australia Pivots to the Cloud with OpenText

  • OpenText™, announced ATCO Australia has moved their information management solutions to the OpenText™ Cloud
  • ATCO Australia is an energy company responsible for developing, building, owning and operating energy infrastructure assets
  • "With OpenText Cloud Managed Services, we no longer have to maintain infrastructure or worry about upgrades and patches," said Chris Marshall, General Manager IT at ATCO Australia
  • OpenText, The Information Company™, enables organizations to gain insight through market leading information management solutions, powered by OpenText Cloud Editions

TPx Awarded Most Promising in SMB Cybersecurity in the Coveted Global InfoSec Awards at RSA 2021

  • TPx, announced it was recognized with the Most Promising in SMB Cybersecurity award from Cyber Defense Magazine (CDM)
  • To see the full list of winners, visit http://www.cyberdefenseawards.com/
  • TPx is a managed services provider focused on the success of small- and medium-sized businesses (SMBs) with approximately 25,000 customers in more than 50,000 locations across the U.S

ReachOut Technology Remains Bullish on Infrastructure and Cybersecurity; Seeks to Acquire 75 ...

  • According to Pew Research, 64 percent of Americans have an online account involving health, financial or other sensitive data and nearly two-thirds of those have experienced some form of data theft
  • roughly half (49%) of all Americans feel their personal information is less secure than it was five years ago
  • a full 70% of Americans expect that the U.S. will experience a significant cyberattack on its public infrastructure in the next five years.1
  • In recent years, ReachOut Technology has quietly been acquiring local Managed Service Providers (MSPs) and private security companies across the U.S.
  • Founder and CEO Rick Jordan has committed to a goal of actively acquiring 75 in the next 24 months. J

Toshiba Tec is hacked with ransomware

  • A Toshiba Corp. unit said it was hacked by the DarkSide ransomware group
  • Toshiba Tec, which makes products such as printer/MFPs and is valued at $2.3 billion, was hacked by DarkSide
  • Claims “that only a minimal amount of work data had been lost”
  • "There are around 30 groups within DarkSide that are attempting to hack companies all the time, and they succeeded this time with Toshiba," said Takashi Yoshikawa, a senior malware analyst at Mitsui Bussan Secure Directions

Ricoh Canada's Document Processing Services Chooses ancora Software to Enhance their ...

  • ancora Software, Inc., announced that Ricoh Canada's Document Processing Services has signed an agreement to use ancora's flagship product ancoraDocs to enhance their Intelligent Capture ServicesA
  • ancoraDocs is available either on premise or as a true multi-tenant cloud service hosted by ancora on Microsoft Azure
  • "We are really happy to sign an agreement with Ricoh Canada's Document Processing Services group," said Noel Flynn, CEO at ancora

WBM Technologies Wins HP's North American Smart Device Services Award for Predictive Analytics in Print

  • WBM Technologies (WBM) was named HP's top partner in North America in the area of Smart Device Services
  • award acknowledges WBM's innovative and proactive use of remote monitoring technologies and predictive analytics

HP rehires Christian Slater for security push

In past, company ran video ads featuring actor Christian Slater as a hacker named “The Wolf” who access company data by hacking into printers and MFPs

  • Has brought him back for new set of ads to promote new HP Wolf Security solutions
  • New focus on potential security vulnerabilities from remote workers using devices at home
  • New report published with results of latest survey:
    • 45% of IT decision makers say they have seen evidence in their company of compromised printers being used as an attack point in past year
    • 86% have concerns around the security of their home printers
    • 1.5 attacks per minute on endpoints connected to Internet, including
      printers and MFPs
    • 91% plan on making endpoint security just as important as network security
  • HP Wolf Security solution offers:
    • Self-healing firmware
    • In-memory breach detection
    • Threat containment via virtualization
        • Cloud-based intelligence
        • Remote recovery from firmware attacks
        • Threat data collection
        • Alerts
        • Next-gen anti-virus
      • Is offering online training and resources for dealers to sell new solution
      • Is planning a series of virtual “road shows” for dealers and their customers

HP sells printer/MFP plant to Sharp’s parent

Business Korea magazine reported that HP Inc has sold a laser printer/MFP
manufacturing plant in Weihai, China

  • The buyers is Foxconn, aka Hon Hai Precision of Taiwan, which is the owner of Sharp
  • In 2017, HP bought the printer/MFP plant from Samsung for $1.05 billion
  • The Shandong plant will continue to supply HP with LaserJet branded product
  • (unknown if plant will also be used to make Sharp-branded product, or how this will impact HP’s other supplier, Canon)

CGI to continue modernization of Department of Interior's mission-critical National Trust Information ...

  • CGI announced an award from the Department of Interior's (DOI) Bureau of Indian Affairs (BIA) for continued enhancement of its Trust Asset Accounting Management System (TAAMS)
  • BIA leverages TAAMS to administer and manage natural resources on 55 million surface acres and 57 million acres of subsurface minerals estates held in trust by the United States for American Indians, Indian tribes, and Alaska Natives

Bell Techlogix earns spot on CRN® Tech Elite 250 and MSP 500 lists for second consecutive year

  • Bell Techlogix, announced that CRN®, a brand of The Channel Company, has named the company to its annual Tech Elite 250 , Security 100 and MSP 500 lists for the second consecutive year
  • The Tech Elite 250 list is comprised of solution providers in the U.S. and Canada who have the highest level and most certifications from Amazon, Cisco, Dell, HPE and VMware
  • Fifth year Bell Techlogix has been named to the Tech Elite 250. The Managed Security 100 spotlights MSPs with cloud-based security services expertise.

NetDocuments Cloud Platform Records Unprecedented Q1 2021 Growth

  • announced unprecedented growth in Q1 2021 (1Q21), continuing its record setting sales momentum
  • 1Q21 was a record first quarter for new customer acquisition representing 27% growth over the previous largest Q1, and the biggest non-Q4 quarter on record
  • Company continued its record growth within the small-medium law firm segment, recording 84+% growth, and a record 1st quarter 2021 in new corporate legal accounts, representing a 163% increase compared to Q120

Cybersecurity Update

  • Colonial Pipeline Company, headquartered in Alpharetta, Georgia, was hit by
    ransomware and forced to shut down its fuel pipeline operation that spans 5,500 miles from Houston, TX to Linden, NJ. This may cause a further spike in gasoline cost.
  • Judge Eldon E. Fallon sentenced Edward Tolliver of New Orleans, LA to 124 months in federal prison for making and selling fake credit cards using stolen identities he acquired from Dark Web sites.
  • SmileDirectClub, headquartered in Nashville, TN, notified an unknown number of patients their PHI may have been exposed after “systems outage”
  • Owners of Tesla beware! Two researchers are warning that a hacker can use a specially equipped drone to remotely hack into and take control of the Tesla car, using the TBONE exploitation.
  • The federal Department of Health & Human Services’ Office For Civil Rights reported:
    • March there were 1,116,997 patients that had their PHI exposed due to breaches
    • April has 2,121,186 patients impacted
  • Flashpoint is reporting that Iran’s Islamic Revolutionary Guard Corps is behind ransomware campaign using a hacking group called Emen Net Pasargard.
  • The Rochester Community Technical College of Minnesota notified 5,392 students that their info was exposed after cyber security incident.
  • Check Point Research is warning that billions of Android-based mobile devices are exposed due to a security vulnerability in Qualcomm’s Mobile Station Modem chips
  • Dell Computer announced it has patched flaws in vulnerable firmware that shipped in millions of laptops, tablets and desktop PCs since 2009.
  • Peloton Corp., headquartered in New York City, NY, is notifying millions of customers of its Peloton fitness equipment that their info may have been exposed due to newly discovered vulnerability.
  • Aprima suffered outages of its cloud-based EHRs due to ransomware attack on MednetwoRX data center in Dallas, TX.
  • Lourdes Hospital of Binghamton, NY notified an unknown number of patients that their PHI was exposed after its CaptureRX pharmacy claims processing solution was hacked.
  • West Penn Hospital of Pennsylvania announced that former employee, Guy Caley, was convicted of 44 felony and 45 misdemeanor counts for illegal actions which exposed the identities of patients.
  • Mandiant Threat Intelligence is reporting of new security vulnerabilities found in Intel and AMD computer processor chips, that bypass fixes that companies issued to correct the past Spectre and Meltdown hacking attacks.
  • Wolfe Eye Clinics of Iowa notified an unknown number of patients that their PHI may have been exposed due to cyber attack.
  • SEIU 775 Benefits Group of Washington notified 140,000 patients that their PHI was exposed after cyber attack.
  • Nexelis Group, headquartered in Seattle, WA, notified an unknown number of patients of Pacific Biomarkers that their PHI was exposed after malware attack.
  • Medtronic, with US headquarters in Minnesota, notified an unknown number of patients that their PHI may have been exposed after cybersecurity incident.
  • Rx Pharmacies, headquartered in Tri-Cities area of Washington, notified an unknown number of patients that their PHI was exposed after email phishing attack.
  • Truesec Security Consulting is reporting that the Russian government is backing Evil Corp., a cybercrime organization.
  • The US State Department has fined Honeywell Corp., headquartered in Charlotte, NC, after some of its employees allegedly leaked plans for the F35 and F22 Raptor and other aircraft designs to the Chinese government.
  • Health Aid, headquartered in Parma, OH, notified 140,000 patients that their PHI was exposed after cybersecurity incident.
  • Scripps Health of San Diego, CA notified an unknown numbers of patients that their PHI may have been exposed after a ransomware attack.
  • Midwest Transplant Network, headquartered in Westwood, KS, notified 17,000 patients that their PHI was exposed after ransomware attack.
  • Gifford Health Care of Vermont notified an unknown number of patients that their PHImmay have been exposed after a cybersecurity incident.
  • Faxton St. Luke’s Healthcare of Utica, NY notified 17,655 patients that their PHI may have been exposed after cybersecurity incident.
  • Orthopedic Associates of Dutchess County in New York notified 330,000 patients that their PHI was exposed after cybersecurity incident.
  • BakerHostetler published ransomware report:
    • Average initial ransomware demand is now $4,583,000
    • In healthcare, average ransomware payout is $910,335
    • Average forensic investigation cost = $58,963
    • HIPAA fines range from $100,000 to $6.85 million
  • The Alaska Court System was forced offline after cybersecurity incident.
  • Netskope Security is warning that ransomware could be inserted into a network by usingnmalicious Microsoft Office files. The malware could be embedded in MS Excel, MS Word, MS PowerPoint, etc.

MSP, MSSP and IT Notes Industry May 10th, 2021

MSP, MSSP, and IT Industry Notes

Sponsored by

May 10th, 2021

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

VEXXHOST Selects Interxion: A Digital Realty Company To Support Expansion Of Its Cloud ...

  • VEXXHOST, to support the expansion of its public and private hybrid IT solutions globally to its growing customer base
  • Deploying on PlatformDIGITAL®
  • “We're very excited to be working closely with VEXXHOST to help solve the global coverage, capacity and connectivity needs of its customers at the heart of a rich connected community in EMEA that is optimized for open data exchange," said Interxion Managing Director Jeff Tapley
  • Interxion: A Digital Realty Company, is a leading provider of carrier- and cloud-neutral data centre services across EMEA

Carbon60 accelerates digital transformation capabilities with acquisition of OpsGuru, an award ...

  • Announced its acquisition of OpsGuru (the "Company"), a growing multi-cloud and DevOps consultancy
  • States acquisition makes the combined company the preeminent Canadian multi-cloud transformation and managed services organization
  • Carbon60 specializes in delivering secure managed cloud solutions for public and private sector organizations with business-critical workloads
  • OpsGuru was founded in 2017 with headquarters in Vancouver, Canada

Forbes Names CGI one of America's Best Management Consulting Firms

  • CGI announced its selection by Forbes to America's Best Management Consulting Firms 2021 List
  • CGI applies more than 40 years of expertise in building and executing complex information technology solutions to advise federal agencies, state governments and commercial clients on IT solutions and business strategies that best suit their mission needs," stated Tim Hurlebaus, CGI's President of U.S. Commercial and State Government Operations
  • Founded in 1976, CGI is among the largest IT and business consulting services firms in the world

IRS complains about its printer/MFPs

  • Press release issued by the Treasury Inspector General for Tax Administration
  • The IRS apparently may have up to 8.3 million tax returns that it has yet to process
  • Is blaming backlog on the fact that up to 42% of all of its printers and MFPs are not functioning
  • Apparently the contract with legacy vendor expired in September of 2020
  • New vendor supposedly has had trouble getting into IRS offices to install new equipment due to COVID-19 concerns

Netsurion Achieves SOC 2 Type 2 Compliance for Secure and Operationally Effective Managed ...

CGI selected for DIA's Solutions for the Information Technology Enterprise (SITE III) $12.6 billion IDIQ

  • Selected by the Department of Defense's (DoD) Defense Intelligence Agency (DIA) for the Solutions for the Information Technology Enterprise (SITE) III IDIQ contract, designed to streamline the delivery of IT mission support  solutions on classified and unclassified programs across multiple security domains across DIA and the National Geospatial-Intelligence Agency (NGA)
  • One of the largest defense and intelligence IT contracts
  • ITE III carries a 10-year contract period with $12.6 billion ceiling

nDivision Appoints Former CyrusOne and Dell Executive, John Gould, to Its Board of Directors

  • Announced that John Gould has been appointed to the Company's Board of Directors
  • Alan Hixon, nDivision CEO, commented, "We are incredibly excited and honored to have John join the nDivision board. John is an extremely accomplished business executive and respected corporate leader who brings a wealth of experience to nDivision. His business savvy as well as his relationships immediately makes him a valuable board member and advocate for nDivision."
  • nDivision Inc. provides Autonomic Managed Services and End User Help Desk services to private and public entities, ranging from small businesses to Fortune 500 global enterprises

HP Introduces Hybrid Work Print Solutions with HP Wolf Security

  • HP Inc. announced enhanced print services and solutions with HP Wolf Security that allow IT departments to help boost workforce productivity while also helping to protect corporate networks and data
  • “The existing business transformation trends around cloud, as-a-service, and security have seen significant acceleration over the past year,” said George Brasher, General Manager and Global Head, Print Services and Solutions, HP Inc.
  • New report published with results of latest survey:
    • 45% of IT decision makers say they have seen evidence in their company of compromised printers being used as an attack point in past year
    • 86% have concerns around the security of their home printers
    • 5 attacks per minute on endpoints connected to Internet, including printers and MFPs
    • 91% plan on making endpoint security just as important as network security
  • HP Wolf Security solution offers:
    • “new breed of endpoint security”
    • Safeguard PCs, printers and people from cyber predators
    • Unites existing HP security offerings under new brand
    • Technologies include:
      • Self-healing firmware
      • In-memory breach detection
      • Threat containment via virtualization
      • Cloud-based intelligence
      • Remote recovery from firmware attacks
      • Threat data collection
      • Alerts
      • Next-gen anti-virus
    • Is offering online training and resources for dealers to sell new solution
    • Is planning a series of virtual “road shows” for dealers and their customers

Twin Valley Management Taps Business Strategy & Tech Experts for Board

  • Announced the appointment of two new board members: Lisa Spadafora Thompson, partner at Axiom Consulting Partners, and Jay Brodsky, Chief Digital Officer for American Geophysical Union
  • Adds outside technology and business strategy expertise to help guide the company's next phase of growth
  • Organization has been transformed and scaled from $8 million to over $120 million, now the largest family-owned broadband and managed IT company in Kansas

Finastra extends partnership with Be | Shaping the Future with managed services cloud proposition

  • Extends long-standing partnership with Be | Shaping the Future (Be), an international group providing consulting, IT and digital engagement services
  • move will see Be providing managed services – through its Germany-based subsidiary Be | Shaping the Future GmbH – for Finastra's treasury and capital markets software (Fusion Kondor and Fusion Risk) deployed in the cloud across Germany, Austria and Switzerland (DACH)

Filevine Acquires Contract Lifecycle Management Leader, Outlaw

  • Filevine, that they have acquired Outlaw
  • Outlaw became the G2.com #1 Momentum Leader in contract management by reimagining document creation, editing, and realtime end-to-end collaboration
  • Believe that the future of legal work will be one where contracts, databases, and documents are merged together

AdvoLogix Releases New Enterprise Legal Management Offering Highlights include: AI Assisted ...

  • Released a new product offering specifically tailored to the Enterprise Legal Management industry
  • New offering includes an Artificial Intelligence tool to assist with spend management, as well as custom reporting features. In addition the platform is home to a Legal Services Provider Portal as well as offering easy application integrations
  • Founded in 2006, AdvoLogix is a leading law practice and legal matter management solution that helps law firms, general counsel and state and local governments automate unique business processes and simplify legal matter management

Cybersecurity Update

  • Colonial Pipeline Company, headquartered in Alpharetta, Georgia, was hit by ransomware and forced to shut down its fuel pipeline operation that spans 5,500 miles from Houston, TX to Linden, NJ. This may cause a further spike in gasoline cost.
  • Judge Eldon E. Fallon sentenced Edward Tolliver of New Orleans, LA to 124 months in federal prison for making and selling fake credit cards using stolen identities he acquired from Dark Web sites.
  • SmileDirectClub, headquartered in Nashville, TN, notified an unknown number of patients their PHI may have been exposed after “systems outage”
  • Owners of Tesla beware! Two researchers are warning that a hacker can use a specially equipped drone to remotely hack into and take control of the Tesla car, using the TBONE exploitation.
  • The federal Department of Health & Human Services’ Office For Civil Rights reported:
  • March there were 1,116,997 patients that had their PHI exposed due to breaches
  • April has 2,121,186 patients impacted
  • Flashpoint is reporting that Iran’s Islamic Revolutionary Guard Corps is behind ransomware campaign using a hacking group called Emen Net Pasargard.
  • The Rochester Community Technical College of Minnesota notified 5,392 students that their info was exposed after cyber security incident.
  • Check Point Research is warning that billions of Android-based mobile devices are exposed due to a security vulnerability in Qualcomm’s Mobile Station Modem chips
  • Dell Computer announced it has patched flaws in vulnerable firmware that shipped in millions of laptops, tablets and desktop PCs since 2009.
  • Peloton Corp., headquartered in New York City, NY, is notifying millions of customers of its Peloton fitness equipment that their info may have been exposed due to newly discovered vulnerability.
  • Aprima suffered outages of its cloud-based EHRs due to ransomware attack on MednetwoRX data center in Dallas, TX.
  • Lourdes Hospital of Binghamton, NY notified an unknown number of patients that their PHI was exposed after its CaptureRX pharmacy claims processing solution was hacked.
  • West Penn Hospital of Pennsylvania announced that former employee, Guy Caley, was convicted of 44 felony and 45 misdemeanor counts for illegal actions which exposed the identities of patients.
  • Mandiant Threat Intelligence is reporting of new security vulnerabilities found in Intel and AMD computer processor chips, that bypass fixes that companies issued to correct the past Spectre and Meltdown hacking attacks.
  • Wolfe Eye Clinics of Iowa notified an unknown number of patients that their PHI may have been exposed due to cyber attack.
  • SEIU 775 Benefits Group of Washington notified 140,000 patients that their PHI was exposed after cyber attack.
  • Nexelis Group, headquartered in Seattle, WA, notified an unknown number of patients of Pacific Biomarkers that their PHI was exposed after malware attack.
  • Medtronic, with US headquarters in Minnesota, notified an unknown number of patients that their PHI may have been exposed after cybersecurity incident.
  • Rx Pharmacies, headquartered in Tri-Cities area of Washington, notified an unknown number of patients that their PHI was exposed after email phishing attack.
  • Truesec Security Consulting is reporting that the Russian government is backing Evil Corp., a cybercrime organization.
  • The US State Department has fined Honeywell Corp., headquartered in Charlotte, NC, after some of its employees allegedly leaked plans for the F35 and F22 Raptor and other aircraft designs to the Chinese government.
  • Health Aid, headquartered in Parma, OH, notified 140,000 patients that their PHI was exposed after cybersecurity incident.
  • Scripps Health of San Diego, CA notified an unknown numbers of patients that their PHI may have been exposed after a ransomware attack.
  • Midwest Transplant Network, headquartered in Westwood, KS, notified 17,000 patients that their PHI was exposed after ransomware attack.
  • Gifford Health Care of Vermont notified an unknown number of patients that their PHImmay have been exposed after a cybersecurity incident.
  • Faxton St. Luke’s Healthcare of Utica, NY notified 17,655 patients that their PHI may have been exposed after cybersecurity incident.
  • Orthopedic Associates of Dutchess County in New York notified 330,000 patients that their PHI was exposed after cybersecurity incident.
  • BakerHostetler published ransomware report:
  • Average initial ransomware demand is now $4,583,000
  • In healthcare, average ransomware payout is $910,335
  • Average forensic investigation cost = $58,963
  • HIPAA fines range from $100,000 to $6.85 million
  • The Alaska Court System was forced offline after cybersecurity incident.
  • Netskope Security is warning that ransomware could be inserted into a network by using malicious Microsoft Office files. The malware could be embedded in MS Excel, MS Word, MS PowerPoint, etc

MSP, MSSP and IT Notes Industry May 10th, 2021

MSP, MSSP, and IT Industry Notes

Sponsored by

May 10th, 2021

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

TPx Debuts on Vertical Systems Group's US Carrier Managed SD-WAN LEADERBOARD

  • Announced today that they debuted on Vertical Systems Group’sS. Carrier Managed SD-WAN LEADERBOARD benchmark for the first time
  • “The managed SD-WAN market in the U.S. endured the pandemic as service providers installed hundreds of new networks in extremely challenging conditions throughout the past year,” said Rick Malone, principal of Vertical Systems Group
  • TPx is a nationwide managed services provider focused on the success of small- and medium-sized businesses (SMBs) with approximately 25,000 customers in more than 50,000 locations across the U.S.

CGI selected to provide data center and hybrid IT services in response to Finnish public sector tender

  • Selected by Hansel Ltd., which operates the central procurement unit of the Finnish Government, to serve as the largest IT operating services provider to the Finnish public sector
  • The total value of the eight-year framework agreement is approximately 384 million euros (CA $576M)
  • Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world

Navarone Chooses Marpoint UNI & Proactive IT Managed Services

  • Navarone S.A., a world-leading shipping company, has chosen to implement Marpoint’s IT Managed Services

Bishop Fox Appoints IT Operations Veteran as Associate Vice President of Consulting Managed ...

  • Announced the appointment of Tony Needler as associate vice president of consulting managed services
  • Needler will spearhead Bishop Fox’s expanding consulting managed programs, including the Google Partner Security Assessment Program, Amazon Alexa Authorized Security Lab, Nest Partners Security Assessment Program, Facebook Workplace Security Assessment Program, Nylas Program, and the SFDC AppExchange (Japan)

Sandler Partners to Host Technology Master Series on Managed IT Services

  • Sandler Partners will be holding a Technology Master Series on Wednesday, May 12 and Thursday, May 13 from 10-11 AM PT each day
  • Hosted by Sandler Sales Engineering experts Eric Beller and Kamran Kowsari
  • Sandler Partners is America's fastest-growing master agent and distributor of connectivity and cloud services.

Velocity, A Managed Services Company Strengthens And Expands Channel Sales

  • Announced today it has hired Thomas Murphy as the director of channel and strategic relationships
  • Murphy will lead the company's indirect channel sales division and the indirect channel strategy and execution to meet Velocity's growing demand for its product offerings
  • Founded in 2005 by Greg Kiley, Velocity is a privately held company with approximately 500 employees

iBASEt Launches Managed Services Offering

  • Announced the Solumina iSeries platform for digital operations is now available as a managed cloud service
  • Solumina iSeries provides customers with a choice of deployment as either on-premises, on the cloud, or as a hybrid environment
  • The iSeries, powered by Solumina, is a cloud-native platform that establishes a digital ecosystem to drive innovation and improve operational performance

Square 9 adds security features

  • Announced version 6.1 of its GlobalSearch enterprise content management software
  • Extends its security model to include 3rd party Identity Management providers like Okta and Microsoft Azure AD
  • Enhancements to GlobalSearch Permissions Manager

Cloud print services market

  • Report published by Quocirca Research of survey of MPS users
  • 43% expect all IT infrastructure to be cloud-based by end of 2021
  • 39% have implemented a cloud-based print management platform
  • 37% plan to move MPS to cloud in next 12 months
  • 72% will increase use of cloud print by 2025
  • 45% say cloud print service provision is key supplier selection factor

PaperCut launches Hive solution

  • Cloud-based print management solution
  • Initial phase of Hive is “not tailored for education vertical”
  • Not yet suitable for customers with 200+ printers/MFPs
  • Integrates directly with MFP or printer firmware
  • Secure print release, usage tracking
  • Supports printing from iOS or Android mobile devices
  • Supports major card technologies for user authentication
  • Pricing not announced

Datto Hosts First MSP Marketing & Sales Day

  • Announced it will be hosting its first ever virtual MSP Marketing & Sales Day on May 20th
  • Datto’s MSP Marketing & Sales Day is an interactive and educational event focused on the resources, tools, and best practices needed for MSPs to grow (and preserve) revenue in 2021
  • During this event, MSPs will learn directly from industry peers as well as Datto’s Go-To-Market subject matter experts on topics that include:
  • Prospecting and lead generation strategies and techniques
  • Defining the sales and relationship management process
  • Positioning yourself as a trusted advisor to clients and prospects
  • Providing value after the sale

AdvoLogix Releases New Enterprise Legal Management Offering Highlights include: AI Assisted ...

  • Released a new product offering specifically tailored to the Enterprise Legal Management industry
  • New offering includes an Artificial Intelligence tool to assist with spend management, as well as custom reporting features. In addition the platform is home to a Legal Services Provider Portal as well as offering easy application integrations
  • Founded in 2006, AdvoLogix is a leading law practice and legal matter management solution that helps law firms, general counsel and state and local governments automate unique business processes and simplify legal matter management

Ricoh USA, Inc. Named to ChannelE2E's Top 100 Vertical Market MSPs: 2021 Edition

  • Named to After Nines Inc.'s ChannelE2E Top 100 Vertical Market MSPs list and research (http://www.channelE2E.com/top100) for 2021
  • Annual list and research identify and honor the top 100 managed services providers (MSPs) in healthcare, legal, government, financial services, manufacturing and additional vertical markets
  • Ricoh was ranked among the top vertical market MSPs in legal

HP to resell EveryonePrint solutions

  • HP will offer the EveryonePrint Hybrid Cloud Platform as part of its managed print services offering
  • Is an all-in-one print infrastructure solution
  • Includes app built specifically for HP Workpath cloud platform
  • Remote printer configuration
  • Remote update installation
  • Serverless solution
  • Pricing not announced

HP launches cloud-based solutions

  • Offering new HP+ Smart App cloud ecosystem for select HP printers and MFPs
  • Automatically detect and fix connectivity issues
  • Monitoring to help detect and prevent malware attacks
  • Enables printing from virtually anywhere on any device
  • Private pickup for secure print release
  • Smart Dashboard to manage devices
  • HP Smart App
    • Print and scan from mobile device
    • Advanced App for multi-item scanning recognition
    • Book scanning
    • Auto-heal to remove marks and hole punches
    • Save as searchable PDF, TXT and DOCX files
      Will be part of soon to launch:
    • LaserJet M200 series
    • OfficeJet Pro 8000e and 9000e series
    • DeskJet 2700e and 4100e series
    • ENVY 6000e and 6400e series

All Covered Ranks Among Top Ten Vertical Market MSPs for Sixth Consecutive Year

  • Announces  All Covered (All Covered) has been named to After Nines Inc.’s ChannelE2E Top 100 Vertical Market MSPs list for 2021
  • All Covered earned the #8 spot on ChannelE2E’s Top 100 Vertical Market MSPs for its expertise in delivering solutions to the healthcare industry
  • All Covered’s sixth consecutive year in the top ten
  • The Top 100 Vertical Market MSPs rankings are based on ChannelE2E’s Q4 2020 and January 2021 readership survey, and ChannelE2E’s vertical market industry coverage

This year’s research revealed several key MSP market trends, including:

  • Honorees generated a combined $1.40 billion in vertical market annual recurring revenue (ARR) in 2020, up from $1.12 billion million in 2019. The surge involved organic growth combined with continued merger and acquisition (M&A) activity.
  • The most successful vertical market MSPs are zeroing in on healthcare and financial services, while MSPs in the legal and not-for-profit sectors also showed particularly strong growth.
  • The Top 100 Vertical Market MSPs now manage more than 3.1 million users across their customer sites as of 2020, up from 2.8 million in 2019.
  • MSPs consider their top vertical market technology partners to be Microsoft (58%), Dell Technologies (19%), Cisco Systems (17%), ConnectWise (16%) and Amazon Web Services (14%). Datto, Fortinet, Ingram Micro and Paxalso earned strong MSP response

Cybersecurity Update

  • The average ransom payment to ransomware operators is now $220,298, up 43% YoY, according to Coveware Security
  • Reverb Inc. headquartered in Chicago, IL, notified an unknown number of users for its musical instrument marketplace website that their info may have been exposed during recent data breach
  • Sapphire Community Health of Hamilton, MT notified 4,000 patients that their PHI was stolen during recent ransomware attack
  • Centennial School District of Portland, Oregon notified 6,100 students that their info may have been exposed after ransomware attack
  • HME Specialists, headquartered in Albuquerque, New Mexico, notified 153,000 patients that their PHI was exposed after email phishing attack
  • Doctors Medical Center of Modesto, CA notified an unknown number of patients that their PHI was accidentally posted online for past year
  • The FBI published a warning that Russian hackers, APT 29, Dukes and CozyBear have ramped up activity attempting to target large organizations in the U.S. to steal intelligence
  • Indiana University Health CISO Mitch Parker stated that the 3 major security gaps not being addressed by healthcare executives are:
    • Supply Chain
    • Organizational Integration
    • Physical Security
  • The Metropolitan Police in Washington D.C. notified an unknown number of citizens that the Babuk hacking group stole 250GB of data.
  • Peak Vista Community Health Centers of Colorado notified an unknown number of patients that their PHI was stolen during recent burglary
  • The hacking group, Qlockers, claims that they were able to collect $260,000 in ransom in 5 days by attacking vulnerable organizations
  • Radixx, a division of Sabre Corp. in Southlake, Texas, was hit by malware, which impacted 20 airlines that uses its software to ticket reservations
  • PCS Revenue Control Systems Inc., headquartered in Englewood, Colorado, notified 867,209 students in Alabama, Florida, Georgia and Texas that their info was exposed after its student nutrition database was hacked
  • VEP Healthcare of Concord, CA notified an unknown number of patients that their PHI was exposed after email phishing attack
  • Gyrodata Corp. of Houston, TX notified an unknown number of customers of its oilfield services that their info was exposed after cyberattack
  • Maine Department of Health & Human Services notified an unknown number of mental health patients that their info was exposed after it was accidentally posted on public website
  • Wyoming Department of Health notified 164,021 patients that their PHI was exposed after it was accidentally posted on public website
  • Experian announced it fixed a problem that accidentally allowed anyone to look up the credit score of “tens of millions” of Americans
  • Osborn Cancer Center of Chehalis, WA notified an unknown number of patients that their PHI may have been exposed after ransomware attack from Avaddon hacking group.
  • Proofpoint, a security solution firm headquartered in Sunnyvale, CA, announced it was acquired Thoma Bravo for $12.3 billion
  • Thoma Bravo also owns Kofax and Hyland
  • The FBI handed over 4.3 million email addresses that were harvested by the Emotet botnet.
  • Cisco announced it released patches to fix security vulnerabilities for its Firepower Threat Defense software used in its firewall solutions
  • Data Breach Today News reports on ransomware:
  • 80% of all ransoms paid went to 199 addresses
  • 21 days = average downtime after ransomware attack
  • 287 days = average amount of time to fully recover from ransomware attack
  • $350 million = total ransoms paid in 2020
  • $312,413 = average ransom paid
  • Google is being sued by people who had their PHI exposed after using the GAEN corona virus tracing tool, which apparently exposed PHI of millions of users
  • Thrifty White Pharmacy, headquartered in Plymouth, MN, notified an unknown number of patients that their PHI was exposed after a cybersecurity incident:
    • operations in six states, Montana, North Dakota, South Dakota, Minnesota, Wisconsin, and Iowa
  • The State of Pennsylvania is notifying 72,000 patients that their PHI was exposed after a third party vendor, Insight Global of Atlanta, Georgia, which manages the corona virus contact tracing database suffered a breach
  • AmeriFirst Financial, Inc., headquartered in Kalamazoo, MI, notified an unknown number of customers that their info was exposed after cyber attack
  • Einstein Healthcare Network, headquartered in Philadelphia, PA, is facing a class action lawsuit over an August 2020 phishing attack that resulted in multiple employee email accounts being accessed by an unauthorized individual that exposed PHI of 353,616 patients
  • River Springs Health of Bronx, NY notified 31,000 patients that their PHI was exposed after email phishing attack
  • Health Center Partners of Southern California in San Diego, CA, notified an unknown number of patients that their PHI was exposed after ransomware attack.
  • The Transportation Research Board, headquartered in Washington D.C., notified an unknown number of members that their info was exposed after a database, managed by J. Spargo & Associates of Fairfax, VA was hacked.


MSP, MSSP and IT Notes Industry April 26th, 2021

MSP, MSSP, and IT Industry Notes

Sponsored by

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

Altec To Educate Users About How They Can Boost the Value of Their Key2Act Solution During ...

  • exhibiting and presenting two sessions during Key2Act's Synergy virtual conference next week, April 26-30
  • designed to help KEY2ACT users learn how to get the most out of their solutions
  • Altec will present two sessions designed to educate Key2Act
    • users about how to go paperless and automate processes in AP and other departments

BCM One Expands UCaaSone™ With Cisco Webex® Integration

  • UCaaSone™, company's managed unified communications as a service (UCaaS) offering that runs on the BroadWorks® platform
  • Founded in 1992, BCM One is a leading provider of NextGen Communications and Managed Services to IT leaders and channel resellers nationwide

For Fifth Consecutive Quarter, Persistent Named a Top 15 Sourcing Standout for Managed.

  • named a Top 15 Sourcing Standout for Managed Services for fifth consecutive quarter by Information Services Group (ISG)
  • ISG Index™ provides an independent quarterly review of the latest sourcing industry data and trends
  • The ISG Index™ is recognized as the authoritative source for marketplace intelligence on the global technology and business services industry

Leading Managed Services Provider Offers Ransomware Protection-as-a-Service Based on ..

  • Cloudian® today announced that Calligo introduced a new Ransomware Protection-as-a-Service offering based on a Cloudian-Veeam data protection solution
    • Supports S3 Object Lock
  • Group-IB claims ransomware attacks increased 150% in 2020
  • Will continue to be one of the top global security threats this year

IDC predicts print fleet downsizing

  • Estimates that in 2021, 35% of large global enterprises will reduce their printer fleet by at least 50%
  • Direct consequence of remote working and learning brought on by government ordered lockdowns
  • Forecasting a compound annual reduction rate of -4.8% until 2024

Veeva Unveils Quality Content Reference Model to Empower Companies with Proven Best Practices

  • announced the availability of the Veeva Quality Content Reference Model
  • design to advance quality transformation efforts and drive further standardization in quality management
  • Veeva is the global leader in cloud software for the life sciences industry

Kyocera launches new apture solution

  • Now offering Kyocera Capture Manager of KCM
  • Intelligent process automation solution
  • User management and access control
  • Digital signature feature
  • Content Manager offers auto classify documents based on predefined templates
  • Data extraction to auto index documents using machine learning technology
  • Convert scanned documents to MS Office formats of searchable PDFs
  • Uses OCR (optical character recognition) engine from ABBYY Software of Russia
  • Route captured data to proper personnel and send email notification
    • Customized scripting
    • Pricing not announced

CSP Global Announces Breakthrough in CyberSecurity, Launches LifeCycle, Asia's First Master ...

Kofax offers new version of AP Agility

  • Intelligent automation solution for digital workflow transformation for accounts payable processes
  • Pre-built connectors for procure-to-pay, financial accounting and ERP systems, such as SAP S/4HANA Cloud, Oracle, Infor, etc
  • New invoice formats, extended document intelligence capabilities, workflows
  • Capture, digitize and extract key data from documents in any format
  • Validation, matching, resolving inconsistencies, coding and approval of invoices

Logicalis US Adds COO to Executive Team

  • Announced Michael McClain as Chief Operating Officer (COO)
  • McClain to oversee Logicalis' Managed Services, IT, Professional Services organizations and M&A strategy
  • Logicalis US is part of the Logicalis Group, which has more than 6,500 employees and annualized revenues of $1.7 billion

TPx Launches Security Advisory Services for Small and Medium-Sized Businesses

  • Announced expansion of services to include Security Advisory Services for small and medium-sized businesses (SMB’s)
  • Claims 60% of SMBs going out of business within 6 months of cyberattack
  • Pandemic has exponentially increased the cybersecurity threat, with 43% of attacks targeting SMBs
  • TPx is a nationwide managed service provider focused on the success of small- and medium-sized businesses (SMBs) with approximately 25,000 customers in more than 50,000 locations across the U.S

ECS / My IT Acquires The Purple Guys

  • ECS / My IT, completed acquisition of The Purple Guys ("TPG"), a Kansas City, Kansas-based managed service provider
  • The combined organization, of nearly 120 full-time employees
  • "With the acquisition of TPG by ECS / My IT, we'll be able to provide our client base enhanced solutions and offerings, broaden our geographic reach

CyberSheath Enhances Its CMMC Managed Services with CMMCEnclave, the Most ...

  • introduced the next evolution of its CMMC Managed Services, including its CMMCEnclave
  • CMMCEnclave is the first enclave with optional management of multiple levels of CMMC
  • Covers all three dimensions of compliance — IT, governance, and security
  • Established in 2008, CyberSheath is one of the most experienced and trusted IT security services partners for the U.S. defense industrial base

Xantrion Inc. Named to CRN's 2021 Managed Service Provider 500 List

  • Named for the sixth consecutive year to CRN's Managed Service Provider (MSP) 500 list for MSP Pioneer 250
  • The list is divided into three categories:
    • MSP Pioneer 250
    • MSP Elite 150
    • MSP Managed Security 100

PC sales hit highest growth

  • Gartner is reporting that worldwide PC shipments are up 32% for Q1 of 2021 compared to same quarter last year
  • Total of 69.9 million units shipped during quarter
  • Top three vendors were Lenovo, HP and Dell

New hack for MFPs and printers?

  • Forescout Security is warning of new set of vulnerabilities for IoT devices that get their TCP/IP stack code from third parties, including Nucleus NET, FreeBSD and NetX
  • Could allow hackers to launch Denial of Service (DoS) or Remote Code Execution (RCE)
  • Have named it the “Name:Wreck” vulnerability
  • Over 100 million devices are potentially affected, including printers and MFPs
    • “This can be an entry point, a foothold into a network and from there you can decide, basically, what the attack is”; stated Daniel dos Santos, Research Manager
    • “One of the things that you can do is just basically take devices offline by sending malicious packets that crash the device
    • “Another thing is when you are able to actually execute code on the device, that opens up the possibility of persistence on the network or moving laterally in the network to other kinds of targets”
    • “gain access to enterprise networks and steal sensitive information”
    • Healthcare could be among the most affected

Cybersecurity Update

  • Mandiant Security Software published results of 2020 breaches
    • 25% increase in ransomware attacks
    • 78% of ransomware attacks had dwell time of 30 days or less
    • 1% had dwell time of 700 days or more
    • 59% were detected internally
  • Tenable Research published report
    • More than 18,000 common vulnerabilities and exposures (CVEs) were reported in 2020, up 6%
    • (this includes Ripple20 and others than impact some brands of printers and MFPs)
    • 46% of breaches in healthcare were from ransomware attacks
  • Federal Reserve Chairman Jerome on CBS 60 Minutes, stated that cyberattacks are now the foremost risk to the finance vertical.
  • CareFirst BlueCross BlueShield’s Community Health Plan District of Columbia in D.C. notified an unknown number of patients that their PHI was exposed after ransomware attack.
  • Cuyahoga Metropolitan Housing Authority of Cleveland, OH notified 189,008 people that their info was exposed after ransomware attack.
  • Guess Clothing notified an unknown number of customers that their info was exposed after ransomware attack.
  • Brokerage firm National Securities Corp. of New York City, NY has agreed to pay $3 million in a settlement with New York’s financial services regulator over shortfalls that resulted in four cybersecurity breaches involving unauthorized access to email accounts.
  • The Hillsborough and Bernards Public School Districts in New Jersey notified an unknown number of students that their info may have been exposed after ransomware attack.
  • The Houston Rockets NBA basketball team notified an unknown number of customers that their info may have been exposed after being hit by by “Babuk” ransomware with 500 GB allegedly stolen.
  • University Health of San Antonio, TX began notifying 2,704 patients that its billing services vendor, Med-Data, fell victim to a data breach.
  • Coca Cola’s former employee Xiaorong You is on trial in Greenville, TN, for allegedly stealing confidential info and selling it for $39 thousands dollars
  • Montefiore Medical Center of New York notified an unknown number of patients that their PHI was illegally access by an employee.
  • Red Deer Regional Hospital of Alberta, Canada notified 3,224 patients that their PHI was exposed after a breach.
  • Planned Parenthood of Metropolitan Washington, D.C., on Friday revealed it had a breach of patient information last fall.
  • Algoma Health of Ontario, Canada notified an unknown number of patients that their PHI was exposed after ransomware attack.

MSP, MSSP and IT Notes Industry April 12th, 2021

There are two IT FREE leads including in this weeks notes!

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

CrushBank Announces Strategic Alliance with ECI Software Solutions

  • CrushBank, developers of an artificial intelligence (AI) solution, uses power of IBM Watson and Natural Language Processing to provide answers used in IT support
  • Announcement coincides with the initiation of development of an integration between CrushBank and e-automate
  • With this partnership and the subsequent integration, CrushBank will make the promise of better, more efficient customer support available to the Managed Print Services and other office equipment providers who depend on e-automate as their ERP solution

Accelalpha Inc. acquires Key Performance Ideas Inc. to create an organization with unmatched…

  • Accelalpha announced today that it has completed its acquisition of Key Performance Ideas (KPI)
  • Using KPI to enhance it’s Oracle Cloud Solutions
  • Also strengthens Accelalpha's multi-pillar Oracle Cloud managed services business

C Spire Business named one of 2021 top solution providers by CRN

  • Named one of the top 250 information technology solution (IT) providers in North America in 2021 by CRN
  • C Spire Business was included in the prestigious annual Tech Elite 250 list
  • C Spire Business is a division of C Spire, a privately-held diversified telecommunications and technology services provider

Dynamic Quest Acquires Integrated Solutions

  • Completes acquisition of IT 4 the Planet dba Integrated Solutions
  • Dynamic quest backed by Spire Capital
  • Dynamic Quest an MSP offers IT & cloud services (headquarters in Greensboro, NC)
  • Integrated Solutions offers managed IT, BDR and cybersecurity services (headquarters in Birmingham AL

Xeretec Ireland announces expansion into Donegal and Sligo

  • Reported on Leitrim Observer
  • Xeretec Ireland will expand into the North West through a €500,000 investment in Donegal and Sligo
  • Established 1991, with 200 employees and offices in Dublin and Galway, Xeretec specialize in managed print services, digital transformation and remote working capabilities

Apogee to buy Direct-Tec

  • Reported on insidermedia.com
  • Apogee agrees to acquire Direct-Tec Group (Kent, UK)
  • Direct-Tec provides print, document and IT services for businesses & public sector
  • Terms not disclosed

DynTek Achieves Microsoft Gold Competency in Security

  • Achieved a Microsoft Gold Competency in Security
  • DynTek had to demonstrate deep expertise in designing, implementing and managing customers’ security programs
  • Helps organizations identify and protect against internal and external threats to the IT infrastructure, systems, & data

Options Recognised as Managed Services Provider Partner of the Year in Trend Micro Awards

  • Awards, hosted by Trend Micro, recognize outstanding partner companies
  • Options Technology is the No. 1 provider of IT infrastructure to global Capital Markets firms, supporting their operations and ecosystems

Logically Announces SOC 2 Attestation

  • Announced they have successfully completed a SOC 2 Type 2 Attestation
  • SOC 2 Type 2 Attestation, is an auditing procedure that ensures Managed Services securely manages data to protect the interests and confidentiality of its customers
  • Logically is a Managed IT Service Provider (MSP) to small and midsize organizations

5 Reasons Capture Technology is Driving Digital Transformation

  • Reported on idm.net.au
    • More Ways to Get Documents In
    • Extracts and Organises Data – Automatically
    • Easily Integrates with Other Systems
    • Enhances Security and Compliance
    • Enables Work from Anywhere

Fujitsu acquires data analytics management consultancy, Versor

  • Reported on Channel Life
  • Fujitsu Australia announced acquisition of data analytics specialist management consultancy, Versor
  • First acquisition for Fujitsu Australia since 2009
  • Versor provides data engineering, advanced analytics and data sciences services powered by artificial intelligence (AI) and machine learning

Konica Minolta Receives Platinum Elite, Diamond and Two Partner-of-the-year Honors from Hyland

  • Recently honored by Hyland with four different awards
    • Platinum Elite
    • Diamond Support
    • Hyland Cloud Partner of the Year
    • Workview Partner of the Year

Aryaka Recognized in 2020 U.S. Carrier Managed SD-WAN LEADERBOARD by Vertical Systems Group

  • Announced the company achieved a top eight position on Vertical Systems Group’s 2020 U.S. Carrier Managed SD-WAN Services LEADERBOARD
  • Aryaka is one of two SD-WAN-as-a-service benchmark companies that has the ability to provide its own technology

VOX Network Solutions Named To The 2021 Elite 150 In CRN® MSP 500 List

  • The Channel Company, has named VOX Network Solutions, a leading IT solutions and managed service provider, to the Elite 150 category
  • CRN's 2021 MSP 500 list identifies the market's key managed services players
  • The MSP 500 list is divided into three sections
  • MSP Pioneer 250
  • MSP Elite 150
  • Managed Security 100

Lead for IT Services in California

  • The City of Alhambra Police Department (“APD”) is seeking proposals from qualified and experienced consultants to provide Professional Information Technology (“IT”) and Support Services to the APD. The project scope of work requires professional support of IT services for the APD using current technological expertise, including maintenance of the APD’s computer network, planning for short-term and long-term IT goals, and the provision of excellent customer service.

Lead for IT Services in Georgia

  • KIPP Metro Atlanta Collaborative, Inc. (hereinafter “KIPP Metro Atlanta Schools” or “KMAS”) intends to enter into a two (2) year contract with a qualified vendor to deliver managed information services. This initiative is known as the KMAS Managed Information Technology (IT) Services. All interested parties, potential Offerors, and those seeking to do business are hereby notified that this website will be updated periodically to include additional documentation. Interested parties, potential Offerors, and those seeking to do business should continuously check this website to make sure to receive any additional information posted regarding this solicitation. The Director of Technology, Ernie Torres, is the point of contact and he may be reached via email at etorres@kippmetroatlanta.org. Please send an email to etorres@kippmetroatlanta.org to request proposal documents.

GreenPages Technology Solutions Partners With FirstLight

  • GreenPages Technology Solutions has joined FirstLight's Channel Partners program
  • GreenPages is a systems integrator that helps companies migrate to and operate in hybrid cloud environments
  • FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers

Unify Square Expands Managed Services Portfolio to Encompass the Complete Microsoft 365 ...

  • Announced the extension of its existing managed services to encompass the complete Microsoft 365 application set
  • Viva platform

CSI Partners with CivITas Bank Solutions to Provide Managed Services to Hundreds of Community ...

  • Computer Services, Inc. a provider of end-to-end fintech and regtech solutions, has partnered with CivITas Bank Solutions, an affiliate of Bankers’ Bank of the West
  • Provide CivITas community bank customers with comprehensive and managed services solutions
  • Computer Services, Inc. (CSI) delivers innovative financial technology and regulatory compliance solutions to financial institutions and corporate customers across the nation

-=End=-

MSP, MSSP and IT Notes Industry March 29th 2021

There are two IT FREE leads including in this weeks notes!

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

Corsica Technologies Earns Coveted SOC 2 Certification for Cybersecurity and Managed Services

  • Announced that the company has successfully achieved the Service Organization Control (SOC) 2 Type 1 certification for both its cybersecurity and managed IT services
  • Audit conducted by Cherry Bekaert, LLP, a CPA and advisory firm
  • SOC 2 is one of the most stringent auditing standards for service companies, set forth by the American Institute of Certified Public Accountants (AICPA)

BCM One Named to 2021 Redmond Channel Partner Magazine RCP 350 List

  • Named by Redmond Channel Partner magazine to RCP 350
  • RCP 350 is a list of the top 350 Microsoft partners in the US
  • Companies in RCP 350 range from huge partners and thousands of consultants to boutique companies with specialized experience
  • Complete list is available on RCPmag.com

Splashtop Announces the Members of its MSP Advisory Council

Adsero Security and Ballast Services Announce Partnership to Provide Comprehensive IT Cyber ...

  • Announce their integrated partnership to provide comprehensive IT security compliance and managed services
  • "This proven partnership allows us to leverage and advance our comprehensive security solutions for customers of all sizes and security needs," said Jason Martino, Managing Partner with Adsero Security
  • Based in Tampa FL, Ballast Services is a leading security focused IT solutions provider
  • Adsero Security has over 46 years of experience in the IT industry working hands on with the software, hardware and regulations

VENZA® Acquires CyberTek to Deliver Holistic Cybersecurity and Managed IT Services

  • Acquired privately-owned CyberTek Engineering, an award-winning MSP (Managed Service Provider)
  • CyberTek offers technical consulting support, network architecture, systems procurement, and complete implementation services along with managed IT services
  • CyberTek MSSP will become a solely owned subsidiary of VENZA
  • VENZA is a data protection company that can help organizations mitigate their vulnerabilities and ensure compliance
  • Terms not disclosed

Parascript Earns KMWorld Recognition for Knowledge Management

  • Parascript rovides document analysis software processing
  • automation includes document classification, data location, extraction and verification—and adds additional unique capabilities including full-page handwriting transcription, signature detection and verification, and presence detection of stamps and initials
  • Recognized from KMWorld for the sixth consecutive year in the 100 Companies That Matter in Knowledge Management

Managed Print Service providers must reposition to support transition to hybrid working as businesses plan to reduce office footprint

  • Quocirca published the tenth edition of its comprehensive insight into the Managed Print Service competitive market landscape
  • Primary research conducted among IT decision makers (ITDMs) in organisations with over 500 employees, in the UK, France, Germany and the US
  • findings include
    • 79% say they will reduce their office footprint in some form
    • 44% plan to reduce capacity in existing offices
    • 23% plan to consolidate offices
    • 11% will close some locations permanently
    • 1% will switch fully to remote working
    • 47% of employees are now working remotely
    • 50% of respondents say their office print volumes reduced during the pandemic
    • 33% expecting print volumes to be lower when offices reopen
    • 40% expect home print volumes to increase over the next year
    • 46% have provided approved home printers for selected remote workers
    • 53% of ITDMs expect MPS spending to increase over the next year
    • Top three additional services that most influence MPS supplier selection are workplace services; cloud print services and sustainability services
    • 9% of respondents said they have already implemented a cloud print management platform; 37% plan to do so
  • Quocirca Director Louella Fernandes said: “There will be no rapid return to pre-covid-19 print volumes
    • Hybrid working is here to stay

CRN Names Atmosera To Its 2021 MSP 500 List for the 5th Year in a Row

  • Named Atmosera to its 2021 Managed Service Provider (MSP) 500 list in the security category
  • CRN's 2021 MSP 500 list identifies the market's key managed services players
  • The MSP 500 list is divided into three sections
    • MSP Pioneer 250
    • MSP Elite 150
    • Managed Security 100

Bluff Point Associates Acquires RIA Technology Solutions Provider True North Networks

  • Private equity firm Bluff Point Associates has acquired True North Networks
  • True North Networks provides SEC-compliant information technology solutions, network security and support to independent registered investment advisors (RIAs)
  • True North Networks founded in 2002 and headquartered in Swanzey, New Hampshire, True North Networks is a Managed Security Service Provider (MSSP) offering managed IT services

Net Friends Receives SOC 2 Type II Attestation for Second Year in A Row

  • Announced that it has maintained for another year its SOC 2 Type II audit, performed by KirkpatrickPrice
  • A SOC 2 audit provides an independent, third-party validation that a service organization's information security practices meet industry standards stipulated by the AICPA

Fully Managed Releases GrandCentral 4.0

  • Announced the release of GrandCentral Managed 4.0 on the NOW Platform®, the latest version of its pre-configured, managed ServiceNow® workflow automation solution
  • GrandCentral Managed is designed for organizations looking to adopt the operational efficiencies of the Now Platform
  • Version 4.0 introduces ServiceNow Professional licensing to both the Managed and Dedicated GrandCentral platform options

MRE Consulting, Ltd., Ranked Among the Most Elite Managed Services Providers in North America

  • Announced it has been recognized by CRN as one of the top 500 Managed Services Providers (MSP) in North America
  • CRN's 2021 MSP 500 list identifies the market's key managed services players
  • The MSP 500 list is divided into three sections
    • MSP Pioneer 250
    • MSP Elite 150
    • Managed Security 100

Lead for IT Services in Pennsylvania

  • The Commission is seeking a network cabling firm who has the comprehensive skills, resources and certifications to maintain and install the voice, data, radio and auxiliary communication systems and cabling infrastructure throughout the Pennsylvania Turnpike facilities. The RFP can be viewed/responded to on the Commissions Vendor Portal. https://www.ptcvendorportal.com

Lead for IT Services in Arkansas

  • Rogers Water Utilities ("RWU") of Rogers, Arkansas is seeking qualified firms to provide networking and systems security services and related Information Technology (IT) services for RWU's IT section. More information about the requested professional services is contained in the Request for Qualifications (RFQ).

Udacity Launches School of Cybersecurity to Ready the Next Generation of Digital Defenders ...

  • Launched its School of Cybersecurity to help address the growing need for skilled cybersecurity professionals
  • An (ISC)² study of diversity in the cybersecurity workforce revealed that while minority representation in the field sits at 26%, most hold non-managerial positions
  • Has seen a 94% increase in job postings
  • Udacity is a global, online learning platform powering digital transformation and accelerated time-to-market initiatives for Fortune 500 and Global 2000 enterprises

Lexmark Recognized for IT and Manufacturing Leadership Enabled by Its Innovative IoT Platform

  • Lexmark receives consecutive wins for both the CIO 100 Awards and Manufacturing Leadership Awards
  • Honored with a 2021 CIO 100 Award by IDG Communications for the second consecutive year, and a Manufacturing Leadership Award by the Manufacturing Leadership Council for the 10th year in a row.

Konica Minolta Announces Status as a Microsoft Global Managed Partner

  • announces its new status as a Global Managed Partner
  • “We are delighted to partner with Konica Minolta on a global level to accompany their growth in IT and to unlock the opportunities of digital transformation for their customers," said Casey McGee, Vice President, ISV Sales at Microsoft

Cybersecurity Notes

  • FBI published results of research:
  • Total losses from internet crime exceeded $4.2 billion in 2020
  • In 2019, losses were only $3.5 billion
  • FBI published warning to school systems in the U.S., that they are being targeted by PYSA ransomware, aka Mespinoza.
  • Jean Francois Eap, CEO of Sky Global, was indicted for allegedly participating in a hacking and illegal narcotic distribution ring
    • Sky Global is a provider of custom handsets and a subscription-based end-to- end encrypted messaging app
  • Check Point Research is reporting that Microsoft Exchange Server hacks are doubling every 2 hours.
  • A hacker in Switzerland was able to hack into live security camera feeds of customers using Verkada solutions. Hospitals how notified patients of possible HIPAA breach include:
    • Halifax Health of Daytona Beach, FL
    • Wadley Regional Medical Center of Texarkana, TX
    • Tempe St. Luke’s Hospital of Arizona
  • Centene Corp., an insurance firm headquartered in St. Louis, Missouri, filed a lawsuit against Accellion Inc. of Delaware, in regards to a breach of PHI.
  • Leon County School District of Tallahassee, FL notified an unknown number of students that their info may have been exposed after cybersecurity incident.
  • Atascadero State Hospital of California notified 1,415 patients that their PHI was illegally accessed by an employee.
  • Arizona Complete Health notified 27,390 patients that their PHI was exposed after cybersecurity incident.
  • Spectrum Health of Grand Rapids, MI notified an unknown number of patients that their identities may have been exposed after a group of doctors posted operating room photos on Instagram.
  • Tate High School of Pensacola, FL notified an unknown number of students that their info may have been exposed after an employee illegally hacked into network.
  • Colorado Retina Associates notified 26,600 patients that their PHI was exposed after email phishing attack.
  • The FBI published a warning about how hackers are using email phishing attacks to insert Trickbot malware into networks.
    • When unsuspecting employees open email and click on a photo, they download a Javascript file that downloads Trickbot onto their system
    • Hackers can then steal valuable information and insert ransomware
  • UP Health System – Marquette in Michigan notified an unknown number of patients that a third party is calling its patients attempting to trick them into providing personal information.
  • Douglas County government of Washington notified an unknown number of citizens that their info may have been exposed after cyberattack originating in China
  • Wali Muhammad of Branford, CT pleaded guilty to one count of healthcare fraud as a result defrauding Medicaid using stolen PHI while working for Happy Family Clinical Services LLC of East Haven, CT.
    • Faces a maximum of 10 years in prison
  • Timothy Young of Moorefield, Nebraska was sentenced to 21 months in prison after illegally accessing confidential information while working for a data analytics and risk assessment firm in New Jersey.
  • Graham Ivan Clark of Tampa, Florida was sentenced to 3 years in prison for role in hacking well known Twitter accounts.
  • Newberry County Memorial Hospital of South Carolina notified an unknown number of patients that their PHI may have been exposed after ransomware attack.
  • Protenus Research published results of survey of healthcare organizations
    • Hacking incidents up 42% YoY
    • 20% of breaches causing by insiders exposing PHI of 8 million patients
    • 87% involved PHI inside EHRs
    • 13% involved PHI on paper documents
    • 187 days is average amount of time before breach is discovered
  • Palo Alto Networks published results of research:
    • Average ransom paid to hackers by ransomware victims is $312,493
    • 171% increase YoY
    • Highest demand made was $30 million
    • Highest ransom paid was $10 million
  • Tri County Public Safety Network of New York notified an unknown number of citizens that their info may have been exposed after ransomware attack.

MSP, MSSP and IT Notes Industry March 22nd, 2021

There are two IT FREE leads including in this weeks notes!

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

California IT Consulting Firm GroupOne Announces The Expansion of Their Managed IT Services ...

  • Based in Folsom, California
  • Expanding managed IT service to San Jose

UBX Cloud becomes first US based CSP to offer CMMC cloud enclaves

  • Claims first U.S. based cloud provider to offer Cybersecurity Maturity Model Certification (CMMC) cloud enclaves
  • CMMC represents the Department of Defense’s continued effort to protect Controlled Unclassified Information (CUI) in the defense supply chain
  • UBX Cloud now includes CMMC-compliant Virtual Desktop Infrastructure (VDI) cloud enclaves in their service offerings
  • UBX Cloud caters specifically to the IT MSPs and MSSPs market, as well as corporate IT and Chief Technology Officers

InterSystems IRIS Data Platform Available as Fully Managed Service for AWS

  • Announced that its InterSystems IRIS® data platform and InterSystems IRIS for Health™ are now available as fully managed services for Amazon Web Services (AWS)
  • A cloud-independent data platform, InterSystems IRIS can be deployed on all major public clouds and supports multi-cloud and hybrid environments
  • Eliminates the need to integrate multiple technologies

Nordea Selects AxiomSL to Automate Risk and Regulatory Reporting in Nordic Countries

  • Announced that it has been selected by Nordea Bank, to support the bank's risk and regulatory reporting requirements in Finland, Sweden, Denmark and Norway
  • Nordea Bank will implement AxiomSL's RegCloud®, a fully managed, cloud-based risk and regulatory reporting platform
  • Nordea will be able to map their data once and comply with FINREP, COREP, AnaCredit, and Securities Holdings Statistics Group (SHSG) reporting requirements

Meriplex Adds HBR Technologies to Acquisition Portfolio

  • Meriplex, a managed cybersecurity, IT, and SD-WAN solutions provider, announces its acquisition of North Texas based managed services provider, HBR Technologies
  • Acquisition allows Meriplex to have a greater outreach and expansion into the Dallas-Fort Worth Metropolitan market
  • HBR Technologies is a Managed IT Service Provider located in Carrollton, TX

Dropbox acquires DocSend

  • Dropbox is a file sharing services, headquartered in San Francisco, CA
  • Announced it has acquired DocSend of San Francisco, CA which provides ability to share documents with real time actionable feedback
  • Purchase price of $165 million

Sharp offers PC/Printer bundles

  • Designed for home workers
  • Includes Sharp desktop A4 devices, Sharp Dynabook laptop PCs
  • 36 month lease packages range from $64/month to $79.99/month
  • Also includes Linksys AC1200 Dual Band Wireless Access Point
  • Remote cloud configuration and management
  • Endpoint security services
  • Sharp Synappx Go app for mobile printing

DartPoints to Acquire Immedion

  • Has signed definitive agreements to acquire Immedion, a provider of colocation, cloud, and managed services with eight data centers in seven markets throughout South Carolina, North Carolina, Ohio and Indiana
  • Acquisition is expected to close in the second quarter of 2021
  • In 2020, DartPoints received investment funding from Astra Capital Management
  • Acquisition of Immedion will more than double the company’s edge interconnection colocation data center footprint, expanding the company’s solutions to more than six states across the US
  • Founded in 2012, DartPoints is a leading developer, owner and operator of carrier-neutral edge colocation and data center interconnection points

Highmetric Recognized as the 2021 ServiceNow Americas Customer Workflow Partner of the Year

  • Announced that it has been recognized by ServiceNow as the 2021 Americas Customer Workflow Partner of the Year
  • The ServiceNow Global Alliances and Channel Ecosystem (ACE) organization recognizes the achievements of best-in-class partners who have successfully contributed to ServiceNow's growth

Navisite Strengthens Services with Recertifications for SAP® Solutions

  • Announced that Velocity Technology Solutions, a Navisite company, has been recertified as an SAP-certified service provider of managed services across four areas
    • SAP HANA® operations
    • SAP S/4HANA® solutions operations
    • SAP Business Suite solutions operations and hosting operations
  • Acquired by Navisite in January, Velocity Technology Solutions
  • Velocity Technology Solutions provides managed cloud services to accelerate digital transformation for businesses using SAP solutions worldwide

Tekscape Rebrands, Launches New Visual Identity and Mission as an MSP

  • New York MSP Tekscape Inc. announces the rebrand of their company and the launch of an updated mission
  • Will be releasing a brand-new visual identity that includes an evolved logo, updated brand colors, and a renewed mission statement
  • Tekscape is a diversified, technology-based services company founded in 2007 and headquartered in New York

Help/Systems' CEO named one of Top 25 Women Leaders in IT Managed Services of 2021

  • Announced CEO, Kate Bolseth, has been named by The IT Services Report as one of the Top 25 Women Leaders in IT Managed Services of 2021
  • This year's awardees were nominated and selected based on evaluation of their professional achievements and demonstrated leadership capabilities
  • Kate Bolseth joined Help/Systems in 2015 as a general manager of cross-platform product lines, setting strategy and overseeing operational functions
  • Became the company’s chief operating officer before being named CEO in 2019

Canon U.S.A., Inc., Introduces New Document Scanner Bundle to Help Streamline Operations for Small Businesses

  • Released imageFORMULA DR-C225 II Small Business Edition Powered by Receipt Bank
  • When combined with the Dext Prepare with Receipt Bank software, this scanner can offer innovative, high-quality features to help users convert paper-based documents into digital files, track business invoices and bank statements, and scan receipts with ease
  • Will allow users to simply extract data from documents and scan it into accounting and bookkeeping platforms like QuickBooks, Xero and Sage
    • can up to 25 pages per minute in black and white, grayscale or color
    • up to 45 sheets in its feeder
    • thick originals, long & over-sized documents, plastic and embossed cards
    • OCR
    • MSRP $449

Lead for IT Services in New Jersey

  • NJ Infrastructure Bank in Lawrenceville, NJ
  • RFP for Technology Managed Security Services
  • Closes April 16th, 2021
  • Contact David Zimmer 609.219.8600

Lead for IT Services in California

  • City of Lawndale, California
  • Citywide Technology Services

Microsoft launches Universal Print

  • Previously under public preview, now commercially available is the new cloud-based print service known as Universal Print
  • Subscription based service
  • Eliminates need for print server and installing print drivers
  • Encryption for Microsoft 365 environments
  • Uses Internet Printing Protocol (IPP)

Canon offers new solution features

  • Extended document scan capabilities
    • Scan to email with Microsoft Exchange Online
    • Jobs sent with user’s email address as the sender
    • Jobs show up in user’s Sent folder
    • Address book integration and selection
    • Ability to scan and send to multiple receipts to SAP Concur at one
    • Automatically extract data from receipts and place them in Concur
    • My Filing Assist allows text from scanned documents to be extracted and
      used in building file names and folder path rules
  • New security features
    • FedRAMP authorized
    • Audit logging
    • Retention of logs for 6 months
    • Logs can be retrieved as csv files
    • OAuth 2.0 token based user authentication

Konica Minolta Announces Workplace Go, an Out-of-the-box Digital Workplace for SMBs

  • Announce the launch of Workplace Go, an “out-of-the-box" intranet solution with extensive collaboration features
  • Full integration with Microsoft Teams and a seamless design based on the SharePoint "Modern Experience
  • Software-as-a-Service (Saas) solution
  • Available both as an “out-of-the-box" template for small and medium-sized businesses for up to 300 users, as well as a “full custom design solution” for medium and larger enterprises (101 to 20,000 employees)

  • Comparitech Security reports that ransomware attacks cost the US healthcare industry over $20 billion in 2020.
  • Sandhills Medical Foundation of McBee, South Carolina, notified an unknown number of patients that their PHI was exposed after ransomware attack.
  • Molson Coors Beverage Company, headquartered in Chicago, IL, notified an unknown number of customers that their info may have been exposed after ransomware attack.
  • Roswell Park Comprehensive Cancer Center of Buffalo, NY notified an unknown number of patients that their PHI was illegally accessed by a former employee in order to obtain opioids.
  • Child Focus of Cincinnati, Florida notified 2,716 patients that their PHI was exposedafter ransomware attack.
  • Orlando Health South Lake in Florida notified 1,623 patients that their PHI was exposed after paper log books were lost.
  • Texas Medicaid notified “tens of thousands” of patients that their PHI was exposed after ransomware attack.
  • American Armed Forces Mutual Aid Association, headquartered in Virginia, notified 161,621 patients that their PHI was exposed after ransomware attack.
  • Humana Insurance, headquartered in Louisville, KY, notified 65,000 patients that their PHI was exposed after email phishing attack.
  • FINRA (Financial Industry Regulatory Authority) issued an alert to brokerage firms in the U.S. that they are being targeted hackers using email phishing attacks.
  • Robert Purbeck of Meridian, Idaho, was indicted be a federal grand jury in Georgia for hacking into medical clinics in Georgia and stealing and reselling PHI.
  • Flagstar Bank, headquartered in Michigan, notified an unknown number of customers hat their info was exposed after a cybersecurity incident.
  • Chainalysis reports that it has found $370 million in known 2020 ransomware profits, via ransoms that got paid.
    • Up 336% over 2019
  • Magnolia Independent School District of Houston, TX notified an unknown number of students that their info may have been exposed after cybersecurity incident.
  • Trillium Community Health Plan, headquartered in Springfield, Oregon, notified an unknown number of patients that their PHI was exposed after cyberattack.
  • Walmart, headquartered in Bentonville, Arkansas, notified an unknown number of pharmacy patients that their PHI may have been exposed after cybersecurity incident. Members of Congress are calling on the Federal Trade Commission to enforce HIPAA on mobile apps that handle patient info.
  • The State of New Jersey notified citizens that use its myNewJersey pension system web portal, that their info may have been exposed after cyberattack.
  • The K12 Security Information Exchange published report stating that 2020 was a “record breaking’ year in US school hacks.
  • PEI-Genesis of Philadelphia, PA, notified an unknown number of customers that their info was exposed after email phishing attack.
  • Verkada Inc., a Silicon Valley, CA maker of surveillance camera systems, announced that hackers have accessed live camera feeds from many of its customers including:
    • Tesla Inc.
    • Cloudflare Inc.
    • Halifax Health of Florida
    • Stoughton Police Department of Massachusetts
    • Sandy Hook Elementary School of Newton, CT
    • Madison County Jail in Huntsville, AL
    • Equinox Gyms
  • Wadley Regional Medical Center of Texarkana, TX
  • Tempe St. Luke’s Hospital of Arizona
  • Graham County Jail of Arizona
  • Multicare of Tacoma, WA notified 210,000 patients that their PHI was exposed after ransomware attack
  • Modern Healthcare magazine reports that so far, 6.9 million patients have had their PHI exposed in 2021
  • American Medical Collection Agency, headquartered in Elmsford, NY, reached a huge settlement with 40 states and Washington D.C. as a result of a breach that exposed PHI of 21 million patients.
  • Buffalo Public Schools of New York notified an unknown number of students that theirinfo may have been exposed after ransomware attack.
  • Walworth County Department of Health & Human Services of Wisconsin notified 900COVID-19 patients that their PHI was exposed after email mishap.
  • Bernards Total Life Healthcare of Jonesboro, Arkansas notified 300 patients that their PHI was exposed after ransomware attack.
  • Sachs Sax Caplan Law Firm of Boca Raton, Florida, notified an unknown number of clients that their info was exposed after email phishing attack.
  • Newberry County Memorial Hospital of Newberry, South Carolina notified an unknown number of patients that their PHI may have been exposed after cybersecurity incident.
  • The City of Covington in Louisiana notified an unknown number of citizens that their info may have been exposed after ransomware attack.
  • Security Industry Specialists, headquartered in Culver City, CA, notified 36,762 customers that their info was exposed after ransomware attack.
  • Mobile Anesthesiologists, headquartered in Chicago, IL, notified an unknown number of patients that their PHI was exposed after accidentally making it available on public website.
  • Preferred Home Care of New York notified 92,000 patients that their PHI was exposed after ransomware attack.
  • New London Hospital of New Hampshire notified 34,878 patients that their PHI was exposed after ransomware attack.
  • Premier Diagnostics of Lehi, Utah notified 52,000 patients that their PHI was exposed after it was accidentally made available on a public website

MSP, MSSP and IT Notes Industry March 14th, 2021

There are two IT FREE leads including in this weeks notes!

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

Logicalis US Strengthens Leadership Team with Five Executive Appointments

  • Announced five executive appointments that underscore an ongoing investment in its practices, people and role as Architects of Change™
  • Promotions of Jeff Wilms to Chief Revenue Officer; Ed Konopasek to Senior Vice President, Integrated Practices; Brandon Harris to Vice President, Modern Data Center; Jeff Earll to Area Vice President of Sales, Michigan; and Doug Harvey to Area Vice President of Sales, Cleveland and Pittsburgh

Bavarian State Ministry of Justice selects CGI to drive digitization and innovation

  • Six-year managed IT services contract valued at 250 million euros
  • Help evolve the ministry's IT infrastructure
  • 220 locations across Bavaria
  • To advance its IT modernization and the digitization of its business and IT workflows

Hyland Software makes announcements

  • Headquartered in Cleveland, Ohio, and maker of OnBase ECM solutions
  • Announced it has expanded its Hyland Cloud to leverage Amazon Web Services in Oregon and Frankfort, Germany
  • Claims that 1,175 organizations in 29 countries in Hyland Cloud
  • Also announced it has acquired Nuxeo, a content services platform and digital asset management (DAM) provider

Barracuda enhances solution and service offering for today's security-centric MSP

  • Barracuda CloudGen Access makes Zero Trust Network Access (ZTNA) capabilities available to Barracuda's MSP Partners
  • Enhancements to Barracuda's cloud-based remote monitoring and management platform, now called Barracuda RMM, deliver expanded integrations, improved Microsoft patch management capabilities, and more

Ricoh CEO details plans for future

Interview published in Japan Times magazine of Jake Yama****a, president and CEO

  • Sales in its DocuWare ECM division up 48% in Europe in 2020
  • Aims to shift to a digital services company
  • Goal of 150 billion yen in operating profits by 2025
  • Reorganizing company into 5 divisions:
    • Digital Services (office and remote task solutions, workflow solutions and digital transformation)
    • Digital Products (printers, MFPs, etc.)
    • Graphic Communications (PPS, IP, etc.)
    • Industrial Solutions (thermal and industrial products
    • Futures (healthcare technology, inkjet printed batteries, Smart Vision, new materials, 3D printing, energy harvesting)
    • Will reduce headquarters employees from 3200 to 1600 in 5 years
    • For FY2022, goal is that Digital Services will by 39% of total sales 41% of sales will be Digital Products
  • For FY2023, goal is 40% from Digital Services and 39% from Digital Products
  • For FY2025, goal is 42% from Digital Services and 35% from Digital Products
    • Digital Services will generate 54% of operating profit
    • Digital Products = 25% of operating profit
  • Expects about 30% in-office employee attendance rate
  • Pledged to spend $2.8 billion on acquisitions
  • Is “pursuing alliances with competitors in the A3 color MFP market”

Canon announces restructuring

CEO Fujio Mitari presented “Corporate Strategy for 2021” in Japan

  • Realigning businesses into 4 divisions:
  • Printing (printers, MFPs, wide format, PPS, IP and supplies)
    Aiming to achieve 5% of higher annual growth in this division
    • Optical (cameras and camera equipment)
    • Industrial Equipment
    • Medical
  • In 2025, plans to exceed its record 2007 sales
  • Expects new businesses (semiconductors, displays, legacy Oce’ production print, legacy Axis network cameras and legacy Toshiba medical equipment) to account for 36% or more of total sales
    • Will be 38% or more of operating income
  • For office MFPs, company will focus on cloud apps, software and document scanning
  • Believes that digital commercial production printing is less likely to be affected by paperless trends
  • “will make a full scale entry into industrial printing, in areas such as label and package printing”

Carousel Industries Names Cybersecurity Veteran Zane West as Vice President of Cybersecurity ...

  • Newly created role of Vice President of Cybersecurity Sales & Strategy
  • West will report to Carousel’s Chief Revenue Officer Jim Marsh
  • West most recently was Vice President of Products and Development at Proficio, a leading provider of Managed Detection and Response (MDR) solutions

Quant Funds Choose Enfusion For Investment Management Technology and Managed Services

  • Enfusion signed two clients, Dark Forest Capital Management LP and Welton Investment Partners
  • Modernize operational infrastructure, enhance scalability and increase overall efficiency
  • Welton is leveraging Enfusion's full front-to-back office, SaaS-based investment management platform
  • Dark Forest is utilizing Enfusion's technology platform for shadow accounting and analytics

Returning to Office During Pandemic Requires Attention to Detail

  • Reported on Associationsnow.com
  • Association for Professionals in Infection Control and Epidemiology (APIC), which decided to take a hybrid approach where staff work one day from the office and four days remotely
  • Focused on safety protocols from the moment staff entered the building, to getting up to their desks
    • “The first thing they do is put a glove on and take their temperature,”
    • Elevator capacity is limited
    • “We had 60 radials, the kind you see like you see at Target that say ‘six feet apart,’” Hall said.

Fortinet Expands Engage Partner Program Benefits to Further Enable Channel Business Growth

  • Announcing updates that will help our partners to further reap benefits from the Engage Partner Program
  • The Fortinet Engage 2.0 Partner Program allows partners to develop the expertise needed to deliver on the promise of digital transformation
  • Engage 2.0 Partner Program Expands Benefits
    • New Consumption Models
    • Enhanced Cloud Partner Benefits
    • Additional Specializations
    • Updated NSE Courses to Meet Compliance Requirements

WatchGuard enhances MSP cloud platform

  • Reported on Computer Weekly
  • WatchGuard has added more capability to its cloud platform
    • managing network security
    • advanced threat detection
    • multi-factor authentication

Datto Acquires BitDam In Bid For SMB MSP Cyber Threat Protection

  • Has acquired BitDam, an Israeli developer of cyber threat detection
  • BitDam is the developer of the Advanced Threat Protection, or ATP, technology
  • Claims offers comprehensive defense against malware, phishing, business email compromise attacks, account compromise, and spam

Synopsys ARC EV Processor Enables Kyocera Document Solutions to Launch AI-enabled ...

  • Kyocera Document Solutions differentiated its intelligent multifunction product SoC using high-performance DesignWare ARC EV6x Processor IP and MetaWare EV Development Toolkit
  • DesignWare EV6x Vision Processors integrate from one to four 512-bit vector DSPs and a CNN engine, providing scalable performance for a wide range of vision applications
  • MetaWare EV Development Toolkit, a suite of tools supporting TensorFlow, Caffe, ONNX, OpenCL C, OpenVX, and OpenCV standards, simplifies application software development

iENSO and Firedome announce a partnership to bring real-time cybersecurity to IoT brands

  • Announced today a partnership to protect connected devices with embedded vision
  • iENSO is an embedded vision system provider focused on Edge AI and cloud connectivity
  • Firedome is the world's first provider of real-time endpoint cybersecurity for IoT devices

AT&T Cybersecurity Launches Managed SASE Solution

  • Expanding its portfolio of Managed Security Services through its alliance with Fortinet
  • AT&T SASE with Fortinet is the first, global managed SASE solution at scale that unifies software-defined wide-area network (SD-WAN) with essential network security functions of the SASE framework and 24x7 management

Ricoh Canada becomes a RelativityOne Gold Partner

  • Announced that it has become a RelativityOne Gold Partner
  • "It is clear that Relativity is the leader in the eDiscovery space, and, through this elevated status, we continue our dedication to providing our clients with best-in-class solutions."
  • Relativity makes software to help users organize data, discover the truth and act on it

Lead for IT Services in Pennsylvania

Lead for IT Services in Missouri

Cybersecurity Notes

  • The federal government, via Department of Health & Human Services’ Office For Civil Rights, is reminding all healthcare facilities that they have until 3/1/2021 to report any breaches that exposed PHI of fewer than 500 patients.
  • Crowdstrike published report warning the healthcare industry of increased cyberattacks from state sponsored hacking gangs located in:
    • North Korea
    • Vietnam
    • Iran
    • Russia
    • China
    • ZDNet is warning of a sharp rise in hacking attacks aimed at colleges and universities.
      • Up 100% YoY
      • Average ransom paid = $447,000
    • Margaret’s Health of Spring Valley, Illinois notified an unknown number of patients that their PHI was exposed after cyber attack.
    • Watermark Retirement Communities, headquartered in Tucson, Arizona, notified patients in 10 states that their PHI may have been exposed after a “cyber intrusion”
    • Kroger Corp., which operates grocery stores across the U.S., and in Cincinnati, OH, an unknown number of customers that their info may have been exposed after a cybersecurity incident.
    • Automatic Funds Transfer Service, headquartered in Seattle, WA, notified an unknown number of customers that their info may have been exposed after being hit by “Cuba” ransomware gang. Customer impacted include:
      • State of California Department of Motor Vehicles
      • City of Seattle, WA
      • City of Auburn, WA
      • City of Kirkland, WA
      • City of Lynnwood, WA
      • City of Monroe, WA
      • City of Puyallup, WA
      • City of Redmond, WA
      • Lakewood Water District of Seattle
      • Port of Edmonds, WA
    • Harvard Eye Associates, headquartered in Laguna Hills, CA notified 29,982 patients that their PHI may have been exposed after being hit by ransomware. Also impacted is Alicia Surgery Center.
    • Kaspersky Security published results of research on data security:
      • $6 trillion = estimated annual loss in U.S. in 2021 from cyber crime
      • $12.9 billion = estimated size of threat intelligence market by 2023
      • $5.2 trillion = total value at risk from cybercrime over next 5 years
    • Bombardier, a manufacturer of airplanes, with U.S. headquarters located in Dallas, TX, notified an unknown number of customers that their info may have been exposed after attack from the Clop ransomware gang.
    • Georgetown County of South Carolina notified an unknown number of citizens that their info may have been exposed after ransomware attack.
    • Fisher-Titus Medical Center of Ohio notified an unknown number of patients had their PHI exposed after email phishing attack.
    • Family Medical Center of Griffin, Georgia, part of Gore Medical Management, recently began notifying 79,100 patients that their PHI may have been exposed through a hacking incident
      • FBI notified it of the data theft in November 2020 after finding the stolen files on a third-party computer that was not part of Family Medical Center's practice
    • Florida Studio Theatre of Sarasota, FL notified an unknown number of employees and customers that their info was exposed after ransomware attack
    • Researchers at University of Kentucky and Michigan State University have found that more than 100 American colleges have been hacked by Chinese hackers including:
      • Florida State University Law School
      • Clemson University
      • Penn State
      • MIT
      • Columbia
      • Purdue University
      • UCLA
    • Jacobson Memorial Hospital and Care Center of Elgin, North Dakota informed 1,547 patients that their PHI was exposed after email phishing attack
    • Cornerstone Care of Pennsylvania notified 11,487 patients that their PHI was exposed after email phishing attack
    • TikTok, a video sharing app controlled by the Chinese government, agreed to pay $92 million to settle lawsuit regarding breach of info of 89 million users.
    • Morgan County of Missouri notified an unknown number of citizens that their info may have been exposed after DoppelPaymer ransomware attack.
    • An unidentified bank in Magnolia, Arkansas is notifying customers that their info was exposed after a former employee illegally accessed and used info to make fraudulent purchases.
    • Clubhouse, a popular audio chatroom app, notified an unknown number of users that their info may have been exposed after a recent breach.
    • IBM report states that ransomware attacks increased 20% YoY
      • Double extortion tactics used in 59% of case
    • Dion Melton and Dominic Smith of Norfolk, VA men pleaded guilty to conspiracy to commit wire fraud and aggravated identity theft as part of a scheme to purchase alcohol for resale from Virginia Alcoholic Beverage Control Authority (ABC) stores with stolen credit, debit, and pre-paid gift card numbers.
    • T-Mobile, headquartered in Bellevue, Washington, has disclosed a data breach after an unknown number of customers were apparently affected by SIM swap at


MSP, MSSP and IT Notes Industry March 7th, 2021

March 7th, 2021

MSP. IT & MSSP Industry Notes

Sponsored by

There are two IT FREE leads including in this weeks notes!

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

Computex Named to the 2021 Elite 150 in CRN® MSP 500 List

  • The Channel Company, has named Computex, a leading IT solutions and managed service provider, to the Elite 150 category in its 2021 Managed Service Provider (MSP) 500 list
  • MSP 500 has three sections: the MSP Pioneer 250, MSP Elite 150, Managed Security 100
  • The MSP 500 list will be featured in the February 2021 issue of CRN and online at CRN.com/msp500

Shield ITSM Selects vXchnge To Power Pittsburgh Infrastructure

  • Shield ITSM selects vXchnge, a carrier-neutral colocation provider with data centers across the United States, to host its Pittsburgh-based IT infrastructure
  • New colocation deployment replaces an existing client's on-premises solution and will allow the managed IT services provider to serve more clients in and around western Pennsylvania
  • Shield ITSM sought a non-competitive colocation company to provide a flexible and secure foundation for its client's infrastructure

Call for Exhibitors at Managed IT Services Industry Tradeshow

  • The 2021 TeamLogic IT Owner's Summit Vendor Show will be held October 13 and 14 at the Renaissance at SeaWorld in Orlando, Florida
  • Companies that serve the needs of managed IT service providers are invited to exhibit at this annual event
  • The Vendor Show coincides with the annual TeamLogic IT Owner's Summit, which will take place October 12 through 15

Lead for IT Services in Illinois

  • Request for Proposals: Information Technology Services for The Urbana Free Library
  • Proposal Submission Date: 03/29/2021          Time: 8:00 A.M Central Time
  • Click Lead for IT Services in Illinois for web link

IBM Announces Senior Roles for "NewCo," the Independent Managed Infrastructure Services ...

  • Announced key members of the executive team to lead the independent company that will be created following the previously announced separation of IBM’s Managed Infrastructure Services business ("NewCo")
  • Elly Keinan was named as Group President of the new company
  • Maria Bartolome Winans has been named as NewCo’s Chief Marketing Officer
  • Has relationships with more than 4,600 technology-intensive, highly regulated customers and a backlog of more than $60 billion

Replay eMazzanti's Cybersecurity Workshop to Protect Against 2021 Cyber-Threats

  • eMazzanti Technologies, replaying on demand the first of two informative cybersecurity workshops
  • Addresses the landscape of 2021 cyber-threats featuring experts from WatchGuard and eMazzanti Technologies
  • first virtual event entitled, "2021 Cyber Threat Landscape: What is Happening Now and What You Need to Know," is available any time for replay on demand
  • second virtual event, "Enable Your Remote Workforce - Secure Your Wi-Fi Resources to Prevent Cyber Risk," may be viewed live, and is scheduled March 19, 2021 at 11:00 am EST

Ostendio Wins Five Top Honors at 2021 Cybersecurity Excellence Awards

  • Announced it’s been recognized as a five-category winner in 2021 Cybersecurity Excellence Awards including Best Cybersecurity Company
  • Best Cybersecurity Company - Gold award
  • Cybersecurity Service Provider of the Year - Gold award
  • Most Innovative Cybersecurity Company of the Year - Silver award
  • Compliance Solution - Silver award
  • Cybersecurity Executive of the Year - Grant Elliott - Silver award

OASIS Group completes acquisition of DataSpace (UK) Limited

  • OASIS Group, the largest privately-owned Records and Information Management (RIM) provider in Europe today announced the acquisition of DataSpace (UK) Limited, based in the North West of England
  • Transaction marks the 52nd successful acquisition for OASIS Group
  • Established in Dublin, Ireland, OASIS is currently operating across 6 European countries, employing over 1,700 Team Members and servicing over 10,000 clients

KnowledgeLake and ibml collaborate to deliver high volume content processing

  • Forming a strategic technology partnership with ibml, a global provider of intelligent information capture solutions
  • Will collaborate on product development, marketing, and sales initiatives, with a focus on providing legacy enterprise content management (ECM) customers

Konica Minolta Named a 2021 Channel Partners Excellence in Digital Services Award Winner

  • Announced its IT Services Division, All Covered (All Covered) has been named as one of nine partner businesses receiving honors in 11 categories of the Channel Partners Excellence in Digital Services Award
  • Excellence in Digital Service Awards recognize partners who deliver stellar business outcomes for their clients
  • All Covered’s submission showcased its efforts to help JM Associates Federal Credit Union (JMAFCU) take a big step forward with its cybersecurity position, which included a full security assessment, deployed its security information and event management solution (SIEM), and provided 24/7 monitoring of its network

Component shortage to affect copiers?

Report published in Wirth Consulting magazine

  • office printer/MFP industry is currently facing two key challenges: sharply
    reduced office print volumes, as well as potential shortages of computer chips used by office printers and MFPs, as well as other supply constraints.
  • chip demand has sharply risen during the COVID-19 pandemic as lockdowns caused a surge in demand for PCs for work and education use at home, and for personal electronics such as game consoles and televisions.
  • Last year the United States placed restrictions on Semiconductor Manufacturing International (SMIC), the biggest chip factory in China, preventing it from getting advanced chip manufacturing gear
    • the restrictions also make it harder for SMIC to sell chips to companies with U.S. ties.
  • According to International Data Corporation (IDC), the supply of computer chips for printers and MFPs will continue to affect manufacturers until mid-2021.
  • production was affected at AKM (Asahi Kasei Microsystems, a Japanese
    semiconductor manufacturer and also a major supplier of printer components, in November 2020 by a fire.

Y Soft announces new option

  • Now offering new MFX Mobile Reader for user authentication when using its Y Soft print management (secure print release) solution
  • Allows users to be COVID-19 safe by using their mobile devices to authenticate rather than touching the device with a badge or entering password into keypad

IntelliChief wins ECM solution contract

IntelliChief is an enterprise content management solution provider headquartered in Tampa, FL

  • Won contract from Great Dane Transportation Corp, headquartered in Chicago, IL
  • Used to automate the Accounts Payable department

New video shows massive scope of California box-ship traffic jam

  • Reported on Freightways.com
  • Newly released U.S. Coast Guard video offers visceral proof of just how extreme the congestion has become at the ports of Los Angeles and Long Beach
    • Massive delays for goods from the far east
    • We’ll see Easter goods getting stuck. And we’ll see things that are actually arriving too late to go to market

Novacoast To Open Two New SOCs Amid 'Exploding' Managed Services Demand

  • Plans to open two new Security Operations Centers in the coming months
  • Cybersecurity-focused solution provider seeks to meet strong growth in demand from customers
  • Will have a total of six SOCs with the additional centers opening this year

Konica Minolta Announces Leadership Changes to Support Digital Transformation Initiatives

  • Patrick Banno will lead Konica Minolta Business Solutions, U.S.A., Inc. as President and CEO, effective April 1, 2021
  • Sam Errigo has been promoted to Chief Operating Officer, Konica Minolta Business Solutions, U.S.A., Inc., effective April 1, 2021
  • “These leadership changes will enable us to continue to grow our business and position us to serve our clients more effectively with their digital transformation initiatives.” said Toshimitsu Taiko, Director, Senior Vice President and Executive Officer & Lead Officer responsible for Business Technologies, Konica Minolta, Inc

SolarWinds to spend up to $25M on security following attack

  • Reported on CRN.au
  • Plans to invest between US$20 million and US$25 million in security-related initiatives this year
  • SolarWinds admitted Dec. 13 that nation-state hackers had injected malicious code into its Orion network monitoring product from March 2020 to June 2020

Datto Selects NEXTGEN Asia as First Distributor in Southeast Asia

  • Datto announced a distribution agreement with NEXTGEN Asia
  • To help accelerate growth of the Managed Service Provider (MSP) channel in Southeast Asia

Lexmark Introduces New Cloud Fax models for the Lexmark GO Line Series of MFPs

  • Announced the launch of new cloud fax models for the Lexmark GO Line series of multifunction products (MFPs)
  • New models combine optional cloud fax from etherFAX with standard Wi-Fi and Cloud Connectors
  • Cloud Connectors offer a cohesive solution that allows small businesses to "cut the cord" to the internet or analog fax lines

Lead for IT Services in Kentucky

Cybersecurity Notes

  • The federal government, via Department of Health & Human Services’ Office For Civil Rights, is reminding all healthcare facilities that they have until 3/1/2021 to report any breaches that exposed PHI of fewer than 500 patients.
  • Crowdstrike published report warning the healthcare industry of increased cyberattacks from state sponsored hacking gangs located in:
    • North Korea
    • Vietnam
    • Iran
    • Russia
    • China
  • ZDNet is warning of a sharp rise in hacking attacks aimed at colleges and universities.
    • Up 100% YoY
    • Average ransom paid = $447,000
  • Margaret’s Health of Spring Valley, Illinois notified an unknown number of patients that their PHI was exposed after cyber attack.
  • Watermark Retirement Communities, headquartered in Tucson, Arizona, notified patients in 10 states that their PHI may have been exposed after a “cyber intrusion”
  • Kroger Corp., which operates grocery stores across the U.S., and in Cincinnati, OH, an unknown number of customers that their info may have been exposed after a cybersecurity incident.
  • Automatic Funds Transfer Service, headquartered in Seattle, WA, notified an unknown number of customers that their info may have been exposed after being hit by “Cuba” ransomware gang. Customer impacted include:
    • State of California Department of Motor Vehicles
    • City of Seattle, WA
    • City of Auburn, WA
    • City of Kirkland, WA
    • City of Lynnwood, WA
    • City of Monroe, WA
    • City of Puyallup, WA
    • City of Redmond, WA
    • Lakewood Water District of Seattle
    • Port of Edmonds, WA
  • Harvard Eye Associates, headquartered in Laguna Hills, CA notified 29,982 patients that their PHI may have been exposed after being hit by ransomware. Also impacted is Alicia Surgery Center.
  • Kaspersky Security published results of research on data security:
    • $6 trillion = estimated annual loss in U.S. in 2021 from cyber crime
    • $12.9 billion = estimated size of threat intelligence market by 2023
    • $5.2 trillion = total value at risk from cybercrime over next 5 years
  • Bombardier, a manufacturer of airplanes, with U.S. headquarters located in Dallas, TX, notified an unknown number of customers that their info may have been exposed after attack from the Clop ransomware gang.
  • Georgetown County of South Carolina notified an unknown number of citizens that their info may have been exposed after ransomware attack.
  • Fisher-Titus Medical Center of Ohio notified an unknown number of patients had their PHI exposed after email phishing attack.
  • Family Medical Center of Griffin, Georgia, part of Gore Medical Management, recently began notifying 79,100 patients that their PHI may have been exposed through a hacking incident
    • FBI notified it of the data theft in November 2020 after finding the stolen files on a third-party computer that was not part of Family Medical Center's practice
  • Florida Studio Theatre of Sarasota, FL notified an unknown number of employees and customers that their info was exposed after ransomware attack
  • Researchers at University of Kentucky and Michigan State University have found that more than 100 American colleges have been hacked by Chinese hackers including:
    • Florida State University Law School
    • Clemson University
    • Penn State
    • MIT
    • Columbia
    • Purdue University
    • UCLA
  • Jacobson Memorial Hospital and Care Center of Elgin, North Dakota informed 1,547 patients that their PHI was exposed after email phishing attack
  • Cornerstone Care of Pennsylvania notified 11,487 patients that their PHI was exposed after email phishing attack
  • TikTok, a video sharing app controlled by the Chinese government, agreed to pay $92 million to settle lawsuit regarding breach of info of 89 million users.
  • Morgan County of Missouri notified an unknown number of citizens that their info may have been exposed after DoppelPaymer ransomware attack.
  • An unidentified bank in Magnolia, Arkansas is notifying customers that their info was exposed after a former employee illegally accessed and used info to make fraudulent purchases.
  • Clubhouse, a popular audio chatroom app, notified an unknown number of users that their info may have been exposed after a recent breach.
  • IBM report states that ransomware attacks increased 20% YoY
    • Double extortion tactics used in 59% of case
  • Dion Melton and Dominic Smith of Norfolk, VA men pleaded guilty to conspiracy to commit wire fraud and aggravated identity theft as part of a scheme to purchase alcohol for resale from Virginia Alcoholic Beverage Control Authority (ABC) stores with stolen credit, debit, and pre-paid gift card numbers.
  • T-Mobile, headquartered in Bellevue, Washington, has disclosed a data breach after an unknown number of customers were apparently affected by SIM swap attacks.
  • Universal Health Services, headquartered in King of Prussia, PA, admitted that the company lost $67 million in the second half of 2020 as a result of a September cyberattack.


MSP, MSSP and IT Notes Industry February 14th 2021

February 14th, 2021

MSP. IT & MSSP Industry Notes

Sponsored by

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

Frost & Sullivan Recognizes KORE with Industry Award for Recent Growth and Innovation in IoT ...

  • KORE announced it was selected as the winner of the 2020 Best Practices Competitive Strategy Leadership Award in the IoT Managed Services industry
  • The Frost & Sullivan award marks the 6th recognition for KORE in the past 12 months
  • KORE has a presence across 190 countries and more than 6,500 active customers
    • manages more than 12 million devices on behalf of its clients

InfraGuard brings Automated Cloud Managed Services to Singapore in partnership with Cloud ...

  • InfraGuard is global server management software with offices in Singapore, Australia, UK and India
  • Cloud Comrade is a Singapore-based cloud computing consultancy company with a presence also in Indonesia and Malaysia
  • io instituting Platform-backed Managed Services with in-built automation and self-governance features
  • Cloud Comrade is one of the first partners to adopt this new way of working

Intelliteach and Hilltop Consultants Renamed Frontline Managed Services® to Reflect Growth, Service Upgrades and Legal Industry Reach

  • Rebranding to Frontline Managed Services
  • Supports more than 600 law firms
  • Frontline Managed Services became one of the first dedicated legal managed services provider to leverage ServiceNow® as its ticketing platform
  • Frontline Managed Services provides outsourcing solutions for legal industry, including IT Service Desk support, Managed IT Services, Managed Financial Services and eBilling
  • Has a global footprint with offices in Atlanta, Philadelphia, Washington D.C., St. Louis, Toledo, Toronto, London, and Goa, India

SolarWinds MSP Building New IT Systems Prior To N-able Launch

  • Solar Winds MSP to launch this spring as independent, publicly traded called N-able
  • Rolling out new IT, accounting and email systems
  • “We‘re actually fortunate in that Tim [Brown] and the team have intimate knowledge and views as to what these bad guys did, what these threat actors did,” Pagliuca told CRN. “And as we look to design the new N-able systems, we’re going to have the benefit of all that knowledge and these world class experts to help us design this.”

IDX Announces Cybersecurity Healthcheck for Organizations in Conjunction with No-Cost Data ...

  • IDX, a digital privacy platform and data breach services provider, announces its Cybersecurity Healthcheck
  • Complimentary service for mid-market organizations to get an "adversaries view" of their security
  • IDX will provide this service as part of its no-cost Master Services Agreement (MSA)
  • Hackers behind the SolarWinds attack infiltrated up to 18,000 private and public sector organizations – including every branch of the U.S. military and most Fortune 500 companies

Vendor for MFP makers is hacked

  • Wind River Systems of Alameda, CA provides software that is used by some MFP manufacturers, including its embedded Linux platform
  • Has notified an unknown number of its customers that some of its data was downloaded from its network
  • In 2019, security researchers announced that devices that use Wind Rivers VxWorks software were vulnerable to hacks using URGENT/11 bugs.

Is the office printer dead?

  • Reported on Mail Guardian
  • Office printer isn’t going anywhere soon, but adapting to life in the digital age
  • Prediction of Gareth Brenchley, Managing Director at managed business services company Itec Cape Town
  • Most companies still have print-reliant workplaces, and spend tens of thousands of rands a year on print
  • The printer isn’t just a ‘dumb device’ in the corner of the office: it’s become part of a connected, intelligent network, with modern multifunctional printers (MFPs) giving users new abilities to digitize their documents and manage their information,” says Brenchley

Secureworks Unveils Secureworks Taegis™, XDR Advancements, and MSSP Partner Initiative to Strengthen Cybersecurity Community

  • Secureworks® provider for cybersecurity, today unveiled its security analytics platform, Secureworks Taegis™
  • Offers extended threat detection and response (XDR) across cloud, endpoint and network on the cloud-native, Secureworks Taegis platform
  • Taegis XDR is a cloud-native SaaS solution
  • A recent survey from ESG and Secureworks showed that organizations see XDR as a path to increased security efficacy

Lead for BDR Services in California

RFP Available: https://www.publicpurchase.com/

Lingo Uses Its Own Cloud Contact Center Solution to Enhance Customer Care

  • Lingo Communications ("Lingo"), a Cloud/UC and managed service provider, announced implantation its own Cloud Contact Center solution to manage its Customer Care call center
  • States implementation has improved 190% plus

Simple Helix Acquires Data Center and Internet Connectivity Business Unit from NRTC Managed ...

  • Simple Helix LLC announced acquisition of NRTC Managed Services' data center, carrier exchange, and connectivity business
  • Acquisition expands the Simple Helix footprint by adding data center operations in Huntsville, Atlanta, and Chicago

LogicalDOC Named Best Document Control Software Company of 2021 by Digital.com

Ricoh USA, Inc. Wins 2020-21 Cloud Award

  • Winner of the Best Cloud Hosting Provider in the international Cloud Computing Awards program, The Cloud Awards
  • Lead judge Richard Geary said: "Cloud technologies make a good platform for turning around urgent applications rapidly and at scale. This was clearly evidenced in the range of innovative technological responses to the pandemic we have seen."
  • Cloud Awards will return with a new Cloud Computing program in fall 2021 to continue its recognition of excellence in cloud computing

Cybersecurity

Wall Street Journal published report called “Hospital Suffer New Wave of Hacking Attempts”

  • Great Plains Health of Nebraska’s Christopher Stroud admitted that up to 70,000 attempts per day from hackers trying to get into the hospital’s network
  • Hackers give interview with Cisco researcher:
    • Identified as “Aleks”, and lives in Siberia, Russia
    • In his early 30's
    • Has university level education
    • Uses Mimikatz and PowerShell as tools
    • Is part of the Lockbit ransomware gang
    • Healthcare is his favorite target as they pay ransom up to 90% of the time
    • Victims are motivated to pay ransom if they believe that their data will be leaked
    • If victim has cybersecurity insurance, payment is “all but guaranteed”
  • $350 million was earned by ransomware gangs in 2020, according to research done by Chainanalysis.
  • Friendswood Independent School District of Texas notified an unknown number of students that their info was exposed after it was accidentally sent to a school photographer
  • Shorewood School District of Wisconsin notified an unknown number of students that their info was exposed after an email mistake.
  • Digital Shadows Cybersecurity published report stating that 29% of new ransomware attacks are now aimed at industrial goods and services companies.
  • Coveware Cybersecurity published report stating that the average ransom payment to hackers has declined to $154,108.
    • Most common ransomware is Sodinokibi, aka REvil
    • Other strains include; Maze, Ryuk, NetWalker, Egregor, Conti and DopplePaymer
    • Minimum of 60% of companies pay the ransom
    • If companies do not fix the vulnerability that allowed the ransomware attack, they run risk of being attacked again.
    • Most common industries hit by ransomware in last 90 days:
      • 17.9% = healthcare
      • 16.3% = professional services
      • 11.9% = consumer services
      • 9.5% = public sector
  • Beaumont Health of Michigan notified an unknown number of patients that their PHI may have been exposed after a cybersecurity incident with its COVID-19 vaccine appointment system.
  • Comcast Corp., headquartered in Philadelphia, PA notified up to 1.5 billion customers that their info may have been exposed after a database was inadvertently exposed on a public website.
  • Victor Central School District of New York notified an unknown number of students that their info was exposed after ransomware attack.
  • 60 Minutes episode on CBS had Bill Evanina, former director of US Counterintelligence, state that up to 80% of all Americans have had their personal information stolen by Chinese government.
  • Nationwide Children’s Research Institute of Columbus, OH notified an unknown number of patients that their PHI as well as trade secrets, were stolen by a former researcher for financial gain.
  • Capsule Security published report stating that stolen PHI (protected health information, i.e. patient medical records) are selling for as much as $1000 each on the Dark Web.
  • Goodwin Procter Law Firm, headquartered in Boston, Mass, notified an unknown number of clients that their info may have been exposed after breach.
  • Oklahoma Tourism and Recreation Department notified an unknown number of tourists that their info may have been exposed after a breach.
  • Accelion Software of Palo Alto notified 1.6 million people who used Employment Security Department (unemployment office) in the state of Washington that their info was exposed after breach.
  • DriveSure of Northbrook, IL notified over 3 million people that their info was exposed after breach. DriveSure is a car dealership service provider focused on employee training programs and customer retention.
  • Baldwin Wallace University of Berea, OH notified an unknown number of students that their info may have been exposed after a ransomware attack.
  • Epsilon Data Management of Irving, TX agreed to pay $150 million to settle lawsuit regarding allegation that company sold confidential information on millions of Americans.
  • US Fertility of Baltimore, MD faces a class action lawsuit regarding recent data breach that exposed PHI.


MSP, MSSP and IT Notes Industry February 7th 2021

February 7th, 2021

MSP. IT & MSSP Industry Notes

Sponsored by

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

Hyland Software sheds over 100 employees

  • Hyland Software, headquartered in Westlake, OH, announced it will lay off around 140 employees
  • part of a "multi-year strategic initiative to build a cloud-first platform for the future while supporting our customers’ success today."
  • All of the layoffs came from Hyland's product delivery team.
  • Employees interview stated that the move "came out of left field" in a recorded Zoom message to those working from home
  • Some are claiming that it is outsourcing technologist jobs to countries of India and Poland
  • "This has shaken up the culture of Hyland and absolutely compromised our trust in the company," one employee told local magazine.

Buda, TX Managed IT Support Remote Work Consulting Technology Services Launched

  • Launches updated work from home IT support services, including remote access, cloud services, VPN, and VoIP solutions
  • Stradiant offers Managed IT services and based in Austin, Texas

HashiCorp Expands Managed Services Offerings

CyberSheath Launches Managed IT Services for Defense Contractors Leveraging Microsoft ...

  • Launched its Managed IT Services for Defense Contractors to ensure compliance with the new cybersecurity standards for commercial contractors of the United States government
  • Managed services include a Shared Security Compliance Framework to ensure compliance for both DFARS Clause 252.204-7012 / NIST SP 800-171 and the new DFARS 252.204-7019-7021 CMMC requirements
  • "Any defense contractor that fails to comply with the CMMC will not be doing business with the DoD moving forward as the DoD now prevents non-compliant contractors from participating in DoD contract awards," said Andy Shooman, COO at CyberSheath Services Internationa

IBM Gifts $3M to Boost School Cybersecurity

  • Reported on SDXcentral.com
  • Will award $3 million in grants to help public schools boost their cybersecurity efforts
  • Grants, valued at $500,000 each
  • Will go to six school districts
  • School districts can apply for the grant through March 1 at IBM.org, and IBM will announce the recipients shortly after

Cloud Managed Services market grew at USD 62.4 billion in 2020 and is expected to grow at a ...

  • Rising demand for cloud managed services among small and medium scaled businesses for managing their application and storing data is the major driver of the market growth

Focus Technology Completes MSP Verify Certification with SOC 2 Type 2 Audit

  • Announced that it has successfully completed the MSPAlliance's MSP Verify Program (MSPCV) certification and SOC 2 Type 2
  • The MSPCV is based on the ten control objectives of the Unified Certification Standard for Cloud & MSPs (UCS) and is the oldest certification program for cloud computing and managed services providers
  • The UCS consists of ten control objectives and underlying controls that constitute crucial building blocks of a successful managed services (and cloud computing) practice

ShelterZoom's DocuWalk and Humanity 2.0 Sign Strategic Partnership to Power Impact Initiatives ...

  • Announced today it has signed a strategic public-private partnership with Humanity 2.0, a Non-Profit (Non-Government Organization)
  • Partnership will support and power Humanity 2.0's impact programs by providing a dynamic and secure document management solution that handles, processes and distributes participating entities documents and agreements to all engaged collaborators
  • Platform is expected to launch in March 2021
  • ShelterZoom, creator of DocuWalk, provides blockchain-based SaaS software that underpins the daily operations of businesses around the world

Printers/MFPs are security threat report

Research published by RiskRecon Cybersecurity

  • Exposed IoT (Internet of Things) connected network devices that could be exploited by hackers. The following unprotected devices found:
  • Cameras = 54%
  • Management interfaces = 29.6%
  • Printers/MFPs = 15.9%
  • Network devices = 0.4%
  • TV tuners = 0.1%

IntelliChief Presents "AP Automation for Oracle EBS: A Proven Methodology for Success" for ...

Entrust to Provide High-Assurance Digital Signature Workflow with Sysmosoft Partnership

  • Announced that it has partnered with Sysmosoft, a provider of secure solutions for digital processes
  • To provide a comprehensive solution for digital signature management
  • Agreement, the Sysmosoft document signing workflow is available as an add-on to Entrust digital signing solutions.

FileTrail Expands North America Account Management Team to Support Growth in Law Firm ...

  • Announced that the company has hired legal technology industry veteran Bill Belmonte as a senior strategic account manager
  • Belmonte is responsible for supporting FileTrail customers in New York City and the Northeastern United States
  • “The past year was especially demanding for IT and operations teams who rose to the challenge of maintaining business continuity in the face of a global pandemic.” Stated Belmonte

Claranova: Dropbox Selects Soda PDF in Its New Applications Platform Dropbox App Center

  • vanquest, the Claranova group’s (Paris:CLA) Software editing division, partners with cloud storage specialist Dropbox to provide its customers with its document management solution Soda PDF in the new software tools platform, Dropbox App Center

Beachhead Solutions Rebrands Platform to BeachheadSecure™ as its Device and Data Security ...

  • Announced its core platform has been renamed BeachheadSecure
  • Formerly SimplySecure, the BeachheadSecure branding will offer greater alignment and clarity as the company builds out its product suite to incorporate new risk mitigation and remote access control features

Cybersecurity

  • Cybersecurity companies, Mimecast and Qualys both admitted being hit by the SolarWinds attack.
  • The FBI announced it has arrested Kirili Victorovich Firsov for allegedly running a Dark Web site for selling stolen info
    • While a resident of Moscow, Russia, was caught while in the John F. Kennedy airport in New York
    • Facing 10 years in prison and $250,000 fine
  • The FBI announced it has seized websites on the Dark Web that were associated with the Netwalker ransomware.
  • Teespring Inc., headquartered in San Francisco, CA, notified 8.2 million customers that their info was exposed after ransomware attack.
  • Tennessee Wesleyan University notified an unknown number of students that their info was exposed after ransomware attack.
  • Haywood County School District of North Carolina notified an unknown number of students that their info was exposed after ransomware attack.
  • Rady Children’s Hospital of San Diego, CA was sued by 20,000 patients after their PHI was exposed due to ransomware attack.
  • Google’s Threat Analysis Group published report warning security researchers that they are being targeted by hackers in North Korea.
  • Sophos Security published report warning that hackers are spreading the Nemty ransomware by using deceased staff accounts.
  • PhishLabs Cybersecurity is reporting that there is a sharp increase in the amount of attacks using Emotet ransomware.
  • Tampa Bay Breast Care Specialists, part of AdventHealth Medical Group of Florida, notified an unknown number of patients that their PHI was exposed after cybersecurity incident.
  • Oregon Heart Center and Salem Clinic of Oregon, both notified an unknown number of patients that their PHI was exposed after its printing and mailing vendor, Metro PreSort, was hit by ransomware.
  • Tenable Cybersecurity published report that stated that almost half of all healthcare data breaches are now caused by ransomware.
  • Einstein Healthcare Network of Pennsylvania notified an unknown number of patients that their PHI was exposed after email phishing incident.
  • Roper St. Francis Healthcare of South Carolina notified 189,761 patients that their PHI was exposed after email phishing attack.
  • Citrix Systems Inc., headquartered in Fort Lauderdale, FL, agreed to pay $2.275 million to settle lawsuit filed against company by current and former employees after data breach.
  • The IRS announced that one of its agents, Bryan Cho, was indicted by a Brooklyn, NY federal court with stealing info from citizens who filed tax returns.
  • Secureworks published report on insider-caused breaches:
    • 53% of companies surveyed admitted an insider breach in past 12 months
    • 23% of insider attacks were malicious
  • Palfinger Group, with North American headquarters in Tiffin, OH, notified an unknown number of employees and customers that their info may have been exposed after ransomware attack.
  • Westrock Company of Atlanta, GA, notified an unknown number of customers that their info was exposed after ransomware attack.
  • Bonobos Clothing, headquartered in New York City, NY, notified an unknown number of customers that their info was exposed after ransomware attack.
  • Georgetown County government of South Carolina notified an unknown number of citizensthat their info was exposed after ransomware attack.
  • Florida Healthy Kids Corp. of Tallahassee, FL notified an unknown number of patients that their PHI was exposed after a cybersecurity incident.
  • Crisp Regional Health Services of Cordele, Georgia has notified an unknown number of patients that their PHI was exposed after ransomware attack.

MSP, MSSP and IT Notes Industry January 31st, 2021

January 31, 2021

MSP. IT & MSSP Industry Notes

Sponsored by

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

martinwolf M&A Advisors Acquires IT Exchangenet

  • martinwolf announces acquisition of IT ExchangeNet
  • IT ExchangeNet (ITX) engages with smaller mid-market IT M&A transactions
  • Tim Mueller and founder of ITX becomes President of martinwolf
  • "We have a long history together, and by officially joining forces, martinwolf and ITX has the opportunity to provide clients an expanded portfolio. I'm excited to leverage our combined network of buyers and sellers to create even more value in the years ahead." Tim Mueller
  • Will focus on transactions from 5M to 500M
  • martinwolf headquarters in Scottsdale, AZ
  • ITX headquarters in Cleveland, Ohio

Lumen Named an Approved Provider for Tech Programs in Georgia and California

  • Winn spot as approved technology provider for Georgia Technology Authority & California Network and Telecommunications
  • Means state and local government agencies and educational institutions in Georgia and California can now access Lumen's technology services and platform through each state's respective contract vehicle
  • Research shows that most IT leaders believe a century's work of technological advancements will take place in the next five years
  • As an approved service provider, Lumen can now offer a variety of voice, video, data, network and security services that support agencies in Georgia and California

Thrive Completes Recapitalization with Court Square Capital to Accelerate Growth

  • Announced that it has finalized a majority recapitalization with Court Square Capital Partners
  • Thrive to accelerate its Next Generation Technology including ServiceNow, Automation and AI
  • "We've been actively pursuing an investment in this space for a long time and believe Thrive's NextGen Platform provides a differentiated competitive edge in the marketplace," stated Matt Dennett, Principal at Court Square

Cloud4C collaborates with Google Cloud to build Centre of Excellence

  • Cloud4C, collaborating with Google Cloud to build a Centre of Excellence (CoE) for SAP and Anthos by Google Cloud
  • Aims to enable enterprises to accelerate their digital transformation journey on the cloud

TeamLogic IT Ranked #19 on the Franchise Times Fast and Serious List

  • Provides information technology services on a subscription basis to small and medium-sized businesses
  • Ranked #19, up six spots from 2019
  • Grew sales and units 76% and 47.8%, respectively, from 2017 to 2019
  • Two years ago, the company launched Cybersecurity Essentials
  • "Our franchisees are the backbone of our success," said Shapero. "We saw steady demand for the TeamLogic IT brand during 2020, and our franchise network continued to deliver essential IT services to the small- to medium-size businesses making us one of the most resilient businesses in our segment."

Xerox Expands Software Portfolio with Acquisition of CareAR

  • Expands growing software portfolio with the acquisition of CareAR
  • Career aimed at providing digital transformation tools
  • CareAR’s integrates with workflow leader ServiceNow

Fujitsu to embark on restructuring plan

  • Reorganization effect April 1, 2021 to promote growth initiatives
  • To realize a new structure for R&D, Fujitsu Laboratories, Ltd. will be fully integrated into Fujitsu Limited, and a new organization, Fujitsu Research, will be established directly under the CTO. Fujitsu Research will consist of two units: the "Technology Strategy Unit," which will be responsible for formulating a technological strategy for the entire company by consolidating research and analysis functions located throughout the group, and the "Research Unit," which will conduct leading-edge technology research.
  • To accelerate changes to enhance delivery functions (design, develop, deploy, operate, and maintenance of solution services) within the solution services business, 11 major SI group companies in Japan will be integrated into Fujitsu Limited, and 4 will be integrated into Fujitsu Japan Limited (hereinafter, "Fujitsu Japan Ltd.").
  • To expand its business in Japan, Fujitsu will integrate its solution services and product-related businesses for local governments, medical and educational institutions, local agriculture, forestry and fishery organizations, and local media, the business producing functions of Fujitsu FSAS Inc. and Fujitsu Network Solutions Ltd., as well as the four SI group companies mentioned above into "Fujitsu Japan Ltd."

Paper shipments continue to decline

Paper shipments continue to decline

  • Report from American Forest & Paper Association
  • Total printing-writing paper shipments declined 26% in 12/2020

Logically Acquires Nationally Recognized Network Support Company

  • Announced acquisition of Network Support Co. (NSC), a provider of managed IT services based in Danbury, Connecticut
  • NSC serves local, national, and international businesses across more than 35 industries
  • Seventh acquisition since Logically’s inception focusing on becoming one of the top ten managed service providers in the United States

Managed print services to grow - Research published by Technavio

  • The managed print services market will grow at 2% CAGR (cumulative annual growth rate)
  • Will reach $7.08 billion by 2024
  • North America will account for 39% of growth

Kofax offers new integration

  • Announced integration of ReadSoft Online, a software-as-a-service solution for invoice data extraction and accounts payable automation, with Microsoft Dynamics 365 platform
  • Will allow customers to transform procure-to-pay workflows and automate mission critical processes
  • Claim it will reduce invoice processing time by as much as 80%

Quocirca survey of remote workers

  • Study of employees who are working from home during 2020
  • 52% expect to work flexibly between home and office in 2021
  • 18% expect to work completely from home
  • 35% expect to return to office full time
  • 23% have been provided with home printer
  • 86% have printer at home
  • 42% have upgraded their home printer
  • 38% are covering home printer costs themselves
  • 40% are able to expense home printing costs
  • 56% believe they are more productive at home
  • 37% are concerned about security of their home printer
  • 34% are tracking documents
  • 57% miss the speed of office printer
  • 47% miss having someone else responsible for printer maintenance
  • 33% believe they will print more when they return to office

CyberSecurity

  • Froedtert Health of Milwaukee, Wisconsin, notified 760 patients that their PHI was exposed after being illegally accessed by a former employee.
  • Hendrick Health of Abilene, TX notified 640,436 patients that their PHI was exposed after ransomware attack.
  • Salem Clinic of Oregon notified 20,000 patients that their PHI was exposed after ransomware attack hit Metro Presort, which processes the clinic’s mail.
  • The Center for Alternative Sentencing and Employment Services (CASES) of New York, notified an unknown number of clients that their info was exposed after email phishing attack.
  • ADT Inc., headquartered in Boca Raton, Florida, notified an unknown number of customers that their video feeds from their ADT security cameras were accessed illegally by a former employee.
  • Einstein Healthcare Network of Pennsylvania notified an unknown number of patients that their PHI was exposed after email phishing attack.
  • HIPAA fines are not just from the feds! HIPAA Journal magazine recently reported on all the fines/settlements that were levied by state attorneys general for HIPAA violations.
  • Includes:
    • CHS = $5 million
    • Anthem = $48.2 million
    • Premera Blue Cross = $10 million
  • Modern Healthcare magazine warns against most common email compromise attacks:
    • Fake vaccine appointments
    • Fake invoices
    • Fake email requests
    • Fake job listings
  • Wandera Cloud Security published results of survey:
    • During pandemic, employees are twice as likely to connect to inappropriate sites and infect network with malware
    • Attacks now occurring on weekends, and less on weekdays due to remote workers
    • 76% of executive are worried about security issues caused by remote workers
    • 60% of employees are using personal devices to access company network
    • 52% have experienced a malware incident on remote device
  • Intel Corp. is investing claims that an employee illegally accessed to part of its quarterly earnings announcement before it was allowed to be released.
  • Proofpoint Security published results of survey:
    • 6% of chief security officers (CSOs) and chief information security officers (CISOs) that ransomware is now the biggest cybersecurity threat they face.
    • Other top security concerns:
    • Insider threats
    • Cloud account compromise
    • Email phishing
    • Business email compromise
  • Okanogan County government offices in Washington notified an unknown number of citizens that their info was exposed after ransomware attack.
  • The US Department of Health & Human Services reported:
    • In 2020, there was a 25% increase in reported PHI breaches
    • Breaches have more than doubled since 2014
    • At least 29 patients had their PHI exposed in 2020
    • Main causes for PHI breaches include:
      • 66.82% = hacking/IT related
      • 22.27% = insider breaches
      • 12.6% = paper records
  • The FBI issued a Private Industry Notification, warning businesses that hackers areattacking enterprises in attempt to obtain employee credentials
    • Using chat rooms and fishing techniques
    • Then uses stolen credentials to access network and steal info and insert ransomware.
  • Apple paid $50,000 to two white hat hackers to successfully finding some serious vulnerabilities and accessing Apple’s servers.
  • The European Medicines Agency warned that hackers who stole COVID-19 vaccine info, manipulated it before placing it online to undermine trust in the vaccines.
  • Malwarebytes Cybersecurity admitted it was hacked by same group that breached SolarWinds IT software.

MSP, MSSP and IT Notes Industry January 24th, 2021

January 24, 2021

MSP. IT & MSSP Industry Notes

Sponsored by

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

CTS Acquires ClearSky Technologies to Create a Comprehensive Offering of In-building Wireless ...

  • Communication Technology Services, a U.S. provider of in-building and campus wireless solutions, has acquired ClearSky Technologies, based out of Orlando, Florida
  • The wireless industry is seeing two significant shifts - the need for greater indoor cellular coverage for mission critical applications and the ability for enterprises to deploy their own private LTE and 5G networks
  • Acquisition provides Communication Technology Services a foundation of network solutions and expertise that is critical to the successful deployment of private LTE and 5G networks

Lexington IT firm acquires Ohio firm, expands into region

  • Reported on Wtvq.com
  • NetGain Technologies, a managed IT services provider in the Midwestern and Southeastern U.S., has acquired Arnet Technologies and LK TECH
  • Employees of both Arnet Technologies and LK TECH will join the NetGain team

Thrive Acquires Apex IT Group

  • Thrive, a provider of NextGen Managed Services, has acquired Apex IT Group, a leader in IT technology managed solutions for companies in the Greater Philadelphia region
  • Establishes Thrive's significant presence in the Mid-Atlantic corridor by expanding their Cloud & Cyber Security focused NextGen platform into the Apex IT client base
  • Apex IT Group, headquartered in Mount Laurel, New Jersey, delivers IT managed services
  • Apex IT Group will be a founding staple of Thrive's Mid-Atlantic region, overseen by Jason Shirdon, EVP & Regional General Manager, and formerly the President of EaseTech, a Columbia, Maryland MSP that Thrive acquired in late 2019

etherFAX offers Direct messaging connector

  • etherFAX, headquartered in Holmdel, NJ, announced new DirectFax solution enables healthcare organizations to send and receive PHI directly to applications with end-to-end encryption
  • etherFAX is provider of cloud-based fax server solutions
  • Announced it won contract for new solution from Starling Physicians, which has 30 offices across Connecticut

Quocirca report on print security

77% of organizations surveyed reported that printing will be a very important or critical aspect of their business in next 12 months

  • 64% experienced print related data losses in 2020
  • Average cost of data loss of $1.6 million
  • 78% will be increasing print security solution spending in 2021
  • 45% will go to their managed IT security services vendor for help with print security
  • Only 15% trust their MFP/printer vendor for print security solutions

Importance of print security article

  • Published by The Imaging Channel magazine
    In past 6 months, 2/3’s of organizations have experienced data losses due to
    insecure printing practices
  • 40% of IT decision-makers turn to their managed security service provider for print security advice
  • Microsoft stated that 44% of hacking targets were in the information technology sector, including equipment (printer/MFP) providers
  • Printers/MFPs are some of the most neglected devices on a customer’s network when it comes to data security
    • Cybercriminals are aware of this and often target printers/MFPs for that reason
  • The very remote monitoring and management technology that manage print services providers rely on, can also be source of security risk
  • DCA (data collection agent) could be transformed into a silent and effective
    command/control attack vector for cybercriminals

Fujitsu launches ScanSnap iX1600 and iX1400 scanners

  • Reported on betanews.com
  • New iX1600 and iX1400
  • iX 1600 has 4.3” LCD display and Wi-Fi
  • USB connect
  • Mac and Windows compatible
  • Uses ScanSnap software
  • iX1600 simplex scan speed of 40 ipm, duplex at 80ipm
  • Both will retail for under $500

Expereo certified as Advanced partner of Cisco's Cloud and Managed Services Program

  • Expereo, has been certified as an Advanced partner of Cisco’s Cloud and Managed Services Program (CMSP)
  • Expereo now a part of Cisco’s world-wide Advanced partners
  • Expereo is a provider of managed network solutions, including Global Internet connectivity, SD-WAN, and Cloud Acceleration services

Importance of print security article

  • Published by The Imaging Channel magazine
    In past 6 months, 2/3’s of organizations have experienced data losses due to
    insecure printing practices
  • 40% of IT decision-makers turn to their managed security service provider for print security advice
  • Microsoft stated that 44% of hacking targets were in the information technology sector, including equipment (printer/MFP) providers
  • Printers/MFPs are some of the most neglected devices on a customer’s network when it comes to data security
    • Cybercriminals are aware of this and often target printers/MFPs for that reason
  • The very remote monitoring and management technology that manage print services providers rely on, can also be source of security risk
  • DCA (data collection agent) could be transformed into a silent and effective
    command/control attack vector for cybercriminals

Fujitsu launches ScanSnap iX1600 and iX1400 scanners

  • Reported on betanews.com
  • New iX1600 and iX1400
  • iX 1600 has 4.3” LCD display and Wi-Fi
  • USB connect
  • Mac and Windows compatible
  • Uses ScanSnap software
  • iX1600 simplex scan speed of 40 ipm, duplex at 80ipm
  • Both will retail for under $500

Expereo certified as Advanced partner of Cisco's Cloud and Managed Services Program

  • Expereo, has been certified as an Advanced partner of Cisco’s Cloud and Managed Services Program (CMSP)
  • Expereo now a part of Cisco’s world-wide Advanced partners
  • Expereo is a provider of managed network solutions, including Global Internet connectivity, SD-WAN, and Cloud Acceleration services

The future of print in the digital workplace – Global Market Insight Study

  • Reported on itweb.co.za
  • Digitization is also set to accelerate
  • Print simply is not going to disappear any time soon
  • “The ‘less-paper’ office is more likely than the paperless office”
  • 78% say printing is important to their daily business
  • dropping to 64% that expect it will still be important in 2025

Global PC shipments increase

IDC reports that sales are up 26.1% during last quarter

  • Reached a total of 91.6 million units
  • Growth fueled by work from home and remote learning during pandemic
  • Top manufacturers include:
  • Lenovo of China
  • HP
  • Dell
  • Apple
  • Acer

Toshiba partners with Barracuda

  • Barracuda Networks, headquartered in Campbell, CA, is supporting the development of Toshiba’s global managed IT services blueprint
  • “We have seen a lot of print companies that have been acquiring security centric or security capable managed service providers, so that they can go and provide more services to their customers, and they have proven to be extremely successful. I think we will see more and more organizations looking to see how they can change their focus,
    how they can do more for their customers, how they can retain their customers, how they can find new customers, and we are well positioned to help them do that.”, stated Jason Howells, VP of Barracuda
  • Has also provided Toshiba’s printer/MFP division with ongoing marketing tools and support, including access to partner portal
  • Is now running weekly training sessions for sales force
  • Portfolio of security products including email, network, application, cloud, as well as managed services and data protection

Cybersecurity

  • ZDNet magazine now reports that 50% of hacking attacks on healthcare industry involve ransomware.
  • The federal government announced that the year 2020 set a record for number of breaches in the U.S. healthcare industry.
  • Socialarks, a social media management company, exposed 400 gigabytes of personal info from 214 million users due to an unsecure online database.
  • President Donald Trump officially signed HR 7898 into law on January 5, 2021The HIPAA
    • Safe Harbor bill amends the HITECH act to require the Department of
      Health and Human Services to incentivize best practice cybersecurity for meeting HIPAA requirements.
    • The legislation directs HHS to take into account a covered entity’s or business associate’s use of industry-standard security practices within the course of 12 months, when investigating and undertaking HIPAA enforcement actions, or other regulatory purposes.
    • requires that HHS take cybersecurity into consideration when calculating fines related to security incidents
    • required to decrease the extent and length of an audit, if it’s determined the impacted entity has indeed met industry-standard best practice security requirements.
    • “this provision serves as a positive incentive for health providers to increase investment in cybersecurity for the benefit of regulatory compliance and, ultimately, patient safety,”
  • A global law enforcement operation has taken down DarkMarket, which Europol describes as the world's largest underground marketplace of illegal goods on the dark web.
  • DarkMarket has generated $170.2 million in revenue by selling drugs, malware, credit cards and more
    • arrested a 34-year-old Australian alleged to have operated DarkMarket
    • also shuttered 20 servers used to host the illicit market located in Moldova and Ukraine
    • DarkMarket had more than 500,000 users, including 2,400 actively selling content, resulting in more than 320,000 transactions
  • Rogue malware that can hack into an Android-based smartphone is up for sale on the Dark Web for as little as $29.99
  • Leon Medical Centers of Florida notified an unknown number of patients that their PHI was exposed after ransomware attack
  • Promutuel Insurance company notified 630,000 customers that their info was exposed after being posted online by a ransomware hacker.
  • Banner Health, headquartered in Phoenix, AZ, announced it has agreed to pay $200,000 to settle allegations of not providing patients with timely access to their PHI.
  • Check Point Cybersecurity announced that its research shows that 43% of all email phishing attempts are attempting to pass themselves off as messages from Microsoft.
  • Wall Street Journal reported that the TikTok app is exploiting a loophole to collect unique identifiers from millions of Android-based smartphone users and provide to Chinese government.
  • Ring, the video doorbell company, notified an unknown number of customers that their info was exposed after a security flaw was discovered.
  • Clearfield County government of Pennsylvania notified an unknown number of citizens that their info may have been exposed after ransomware attack.
  • Beebe Medical Foundation of Lewes, Delaware notified an unknown number of patients that their PHI was exposed after a ransomware attack.
  • Stormont Vail Health of Topeka, Kansas notified an unknown number of patients that their PHI may have been exposed after an employee illegally shared website access to outsiders.
  • The Puget Sound Educational Service District notified an unknown number of students in King and Pierce counties of Washington, that their info may have been exposed after ransomware attack.
  • Clark Hill Law Firm, headquartered in Detroit, MI, notified an unknown number of clients that their info may have been exposed after cyberattack.
  • United Nations Environmental Program notified 100,000 people that their info may have been exposed after cybersecurity incident.
  • Start Skydiving of Middletown, Ohio notified an unknown number of employees and customers that their info may have been exposed after being illegally accessed by a former employee.
  • Galstan & Ward Family and Cosmetic Dentistry of Suwanee, GA notified 10,759 patients that their PHI was exposed after ransomware attack.
  • Gastroenterology Consultants Ltd. of Nevada notified an unknown number of patients that their PHI was exposed after ransomware attack.
  • Golden Gate Regional Center of San Francisco, CA notified 11,315 patients that their PHI was exposed after ransomware attack.
  • Taylor Made Diagnostics of Virginia notified 3,464 patients that their PHI was exposed after ransomware attack.
  • Warren-Washington-Albany ARC of New York notified 1,000 patients that their PHI was exposed after ransomware attack.
  • New Jersey Dental Hygienists’ Association notified 160,000 patients that their PHI was exposed after ransomware attack.
  • Reconstructive Orthopedic Center of Houston, TX, notified an unknown number of patients that their PHI was exposed after ransomware attack.
  • Paramount Dental Studio of Huntington Beach, CA notified an unknown number of patients that their PHI was exposed after ransomware attack.
  • Coldwater Orthodontics of Michigan notified an unknown number of patients that their PHI was exposed after ransomware attack.
  • Delta Dental Plans Association of Illinois notified an unknown number of patients that their PHI was exposed after ransomware attack.
  • All About potential Family Chiropractic of South Dakota notified an unknown number of patients that their PHI was exposed after ransomware attack.
  • Crozer-Keystone Health System of Pennsylvania notified 6,863 patients that their PHI was exposed after ransomware attack.
  • Capcom Video Games notified “thousands” of customers that their info was exposed after ransomware attack.
  • Pitkin County government in Colorado notified an unknown number of citizens that their info was exposed after cybersecurity incident.
  • Ronald McDonald House Charities, headquartered in Chicago, IL, notified 18,000 guests that their info was exposed after ransomware attack.
  • Excellus Health Plan, Inc., headquartered in Rochester, NY, has agreed to pay $5.1 million to the Office for Civil Rights (OCR) at the U.S. Department of Health and Human Services (HHS) and to implement a corrective action plan to settle potential violations of the Health Insurance Portability and Accountability Act (HIPAA) Privacy and Security Rules related to a breach affecting over 9.3 million people.
  • Gainwell Technologies, headquartered in Conway, Arkansas, announced that someone may have gained unauthorized access to 1,200 participants’ information in Wisconsin’s  Medicaid program.

MSP, MSSP and IT Notes Industry January 17th, 2021

January 17, 2021

MSP. IT & MSSP Industry Notes

Sponsored by

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

SEEPEX Selects OpenText To Manage Mission-Critical Information

  • OpenTextTM , today announced SEEPEX, is leveraging OpenText™ Content Suite and OpenText™ Extended ECM for SAP® Solutions
  • SEEPEX offers customized solutions with progressive cavity pumps, pump systems, and digital solutions for a wide range of applications in nearly every industry
  • "The decision to extend our use of OpenText was an easy one," said Roland Rottländer, Data Processing Manager, SEEPEX. "OpenText provides exactly what we need; a single, enterprise-wide content management platform for our 800 users

AccountabilIT Acquires Enterprise Technology Services, Bringing Wider Variety Of Services ...

  • AccountabilIT has announced it has acquired Enterprise Technology Services
  • Enterprise offers managed IT services in Arizona
  • AccountabilIT is a managed IT services and cybersecurity firm based out of Scottsdale, Arizona
  • Enterprise Technology services has delivered IT solutions to businesses in Arizona since 1998

Atmosera once more recognized as a Microsoft Azure Expert Managed Service Provider

  • Atmosera, announced that it has been recognized as a Microsoft Azure Expert Managed Services Provider (MSP)
  • Azure Expert MSP status is Microsoft’s highest recognition for partners offering cloud management services on Azure

Konica Minolta Named to ChannelE2E’s Top 250 Public Cloud MSPs List for 2020

  • Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta), along with its IT Services Division, All Covered, announces ChannelE2E has named it to the Top 250 Public Cloud MSPs list for 2020.
  • ChannelE2E, is published by After Nines Inc
  • The list and research identify and honor the top managed IT service providers (MSPs) that support customers on Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP) and more
  • Ranking on based on readership survey
  • Highlights from ChannelE2E research
  • Public Cloud MSP Revenue Growth: MSP honorees, on average, expect to generate $29.2 million in public cloud revenues in 2020, up 38% from 2019.
  • Geography: MSP honorees are headquartered in 29 different countries, and 51% of the MSP honorees are headquartered outside of North America.
  • Public Cloud Platforms Supported: 82% of the MSP honorees support Microsoft Azure, followed by AWS (65%), Google Cloud Platform (23%) and VMware Cloud on AWS (18%).
  • Largest Revenue Share: 44% of MSP honorees said Microsoft Azure generates the bulk of their public cloud revenues, followed by AWS (41%).
  • Cybersecurity: Public cloud MSPs are growing their focus on cloud security posture management (CSPM), extended detection and response (XDR) and additional cyber services.
  • M&A: Mergers, acquisitions and private equity investments continue to accelerate across the public cloud MSP sector. MSP honorees have made more than two-dozen acquisitions in the past year.

NeoSystems Reaches CMMC-AB Registered Practitioner Organization Status

  • NeoSystems, announced today that it has been recognized by the Cybersecurity Maturity Model Certification (CMMC) Accreditation Body (AB) as a Registered Provider Organization (RPO)
  • NeoSystems, based in Tysons Corner, Virginia, is a full service strategic outsourcer, IT systems integrator and managed service provider delivering services and solutions to enable, run and secure government contractors, commercial companies and nonprofits
  • The CMMC Model itself is created, managed and mandated by the Department of Defense (DoD). Its purpose is to validate the security of the DoD's 300,000 vendors throughout its supply chain and includes five levels of certifications

Cloud4C collaborates with Citrix for VDI Solutions

  • Cloud4C, has partnered with Citrix to offer Citrix Virtual Apps and Desktops service
  • Cloud4C provides cloud (public, private, hybrid) and community cloud services (Banking Community Cloud, SAP Community Cloud), cloud migration on public cloud platforms such as AWS, Microsoft Azure, Google Cloud, end to end cloud managed services, disaster recovery services, managed security services

Comstar Technologies Announces Brand Transformation

  • Comstar stands as a full-service, single-source technology consultant, guiding businesses worldwide toward a full range of technology solutions required in today's digital environment
  • Initially founded as a Philadelphia-based supplier for telephony and cabling company

BTA Virtual Managed IT Services Workshop Starts Feb. 2

  • Starts 2/2/2021 from 1-3PM and continues through March 2nd, 2021
  • Chris Ryne of Growth Achievement Partners (GAP) will present the BTA Virtual Managed IT Services Workshop
  • Topics to Include
    • Session 1 – Market overview, business model & KPIs, pricing & packaging
    • Session 2 – Operations & service deliver
    • Session 3 – Sales process & virtual CIO (vCIO) development
    • Session 4 – Marketing, list development, account rep & manager engagement
    • Session 5 – Third-party partners, trends & strategies of MSP acquisition, blueprint for establishing & executing your strategy

Kofax adds intelligent automation

  • Adds AI (artificial intelligence) and machine learning to its document capture solution
  • To improve automation with invoice and accounts payable processes
  • Reduce manual work
  • Boost speed and reduce errors
  • Supports integration with:
    • Microsoft Dynamics 365 Finance & Operations
    • Netsuite
    • Oracle Financial Cloud
    • SAP
  • “touchless processing to manage complex accounts payable processes
  • Automated collection of missing documents
  • Resolve inconsistencies between invoices, purchase orders and receiving information
  • Automating AP (accounts payable) processes can reduce costs and errors 70%-85%

TPx Introduces Managed Wi-Fi 6 for Higher Speed, Coverage and Reliability

  • TPx, a managed services provides managed IT, security, unified communications and connectivity, announced today that its MSx Managed Networks service now leverages Wi-Fi 6 (802.11ax) technology
  • Wi-Fi 6 (802.11ax) technology will help boost business productivity with secure, fast and easily accessible Wi-Fi connectivity
  • Wi-Fi 6, also known as High-Efficiency Wireless Local Area Network (WLAN), lays the groundwork for the growing use of internet-connected hardware and devices as well as applications like collaborative high-definition (HD) video streaming, augmented & virtual reality
  • TPx, founded in 1998, TPx provides access, communications, collaboration and managed service offerings such as firewalls, Microsoft 365, SD-WAN and endpoint security

Tom D'Agostino, Jr., CEO of Smart Source, Announces Acquisition of Grandflow, Inc.

  • Smart Source announces its acquisition of the majority of assets of Grandflow, Inc. ("Grandflow") in Livermore, California
  • Grandflow was founded in 1973 as Grand Business Forms by Carl Rusca and offers document management services, along with print and promotional products
  • Smart Source is a Brand Management Business Process Outsourcer ("BPO") and Technology provider headquartered in Atlanta, Georgia

Mark Henson, Senior Vice President of Business Development, commented that "Smart Source's expanded platform of services and technology will be a significant benefit to all of Grandflow's customers."

How to replace Google Cloud Print for your LAN-based mobile device printing needs

  • Reported on Tech Republic
  • Options for Chromebook users that don’t have  network ready printer
  • PaperCut Mobility Print



Cybersecurity Updates

  • Window to the World Communications, owner of WTTW and WFMT stations in Chicago, IL, notified an unknown number of customers that their info may have been exposed after email phishing attack that lasted 2 years.
  • HYAS Security published results of study that shows that the Ryuk hacking group has collected over $150 million in ransomware payments since February of 2018.
  • Lake Regional Healthcare of Fergus Falls, MN notified an unknown number of patients that their PHI was exposed after ransomware attack.
  • Nissan North America notified an unknown number of customers that its source code was leaked after a Bitbucket Git server misconfiguration
  • TrustWave Security issued warning about new QRat Trojan malware that can provide hackers with complete control over infected Microsoft Windows machines.
  • Usually delivered via email phishing attacks.
  • Kela Cybersecurity is warning that cyber criminals are now taking aim at online video gaming users for next big payday.
    • The Dark Web supposedly is now selling up to 1 million compromised end user video game accounts
  • Christopher Dobbins, formerly of Stradis Healthcare of Georgia, was sentenced to one year in prison and $221,200 fine for being involved in an insider breach.
  • ThreatPost magazine is reporting of a new ransomware family named “Babuk
  • Has already claimed at least 4 corporate victims in the U.S.
  • Abuses the Windows Restart Manager application in servers
  • Ubiquis Group of New York, notified customers, including the New York Department of Education, that teacher info may have been exposed after ransomware attack.
  • Malwarebytes is reporting that the Emotet trojan malware attackers are sending more than 100,000 phishing emails per day in attempt to steal info from organizations in the U.S.

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