MFP Industry Notes

Five Reasons I Love the New Ricoh MP 430f!

It's been awhile since I had some extra time to write about some of the latest and greatest MFP's from Ricoh.

Just this year Ricoh dropped the old naming convention of MP and replaced it with IM. The IM stands for Intelligent MFP. These new intelligent devices operate with the RICOH Smart Integration platform (RSI).

RSI Remote In

For those of us who have been in the industry for sometime, we can remember having to walk clients through settings on the user screen interface and or helping the client resolve and issue with the copier. I can still remember saying to the client, "Okay, I'm blind and you are my eyes" as I was speaking to them on the phone. Sometimes it worked and sometimes it didn't.  When it didn't meant that it was time to dispatch or tech or I would have to go on-site if it was a user issue.

All of that has now changed the awesome features of RSI.  RSI allows service engineers to connect remotely to the copier, control the operator panel and guide clients in real time!  That's a fantastic feature because the client can have the same type of support for copiers as they have with PC's. Let's remote in baby!

RSI Firmware

Another kick butt feature with RSI is that the copier can check for and download firmware updates Once the download is complete the copier will then start the update process with the latest firmware update.  You may ask what's the benefit to the client?  First there's no need for a tech to be on-site to update the copier(s) which incurs downtime.  Secondly, it facilitates a better client experience. 

Features I Like

Convenience Stapler:  I think I can make the statement that in my almost 40 years in the copier business I've never been able to offer a convenience stapler as an option. In fact I've never been able to offer a convenience stapler standard either other than buying an electric stapler and Velcro the stapler to the copier.

The convenience stapler is offered as an option and has the capability of stapling 20 sheets of paper. We can do a traditional top left hand corner staple or the ability to put two parallel staples at the left margin.  Pretty neat because it creates a document that will open like a book.

Paper Mismatch:  We've all experienced it and we've all hated the experience.  That's when you send legal size print job to the letter size paper tray.  The result is one big pain the butt! I can remember clearing the mis-feed, closing the covers and the same thing happens because the print job is still in the copier.  Thus there was another mis-feed. Eventually we learned to pull out the paper tray before we closed the covers to reset the copier.

Thus this new features will sense the mis-match, feed the sheet out of the copier and then alert the user to change the paper in the tray.

Google Cloud Print Ready: This means that the device is ready to be shared on the web using your Google account.   Once the device is registered on the cloud print platform, users are able to print from any internet connected device. Great feature for a company that has a mobile workforce.

Scanning:  Yay! Single Pass Document Feeder and it couldn't have happened at a better time. Why mention print speeds anymore, most don't care about print or copy speeds.  Especially copy speeds because no one copies anymore!  Letter size will scan at 40 images plus per minute at 200DPI and 80 images per minute at 200DPI.  Note that 200 DPI is fine for scanning text type documents, higher resolution is only needed with very small print or fine lines.  I've always wondered why the scan speed is referred to images and not pages. I'm thinking because one sheet of paper can hold two images one on the front and one on the back.  Someone please correct me if I'm wrong about that.

Built in LED cleaning:  For those not familiar with the term LED it stands for Light Emitting Diodes. For years Oki used LED print technology for their print devices rather than laser.  It's said the LED print technology offers better print resolution. For the life of me I don't see a difference,  however I will take the experts word.  Right, so every time a cover is opened on the MP 430f there's a built-in brush that will clean the LED. Something different and something most reps won't speak about.  Just the reason why you need to mention it.

-=Good Selling=-

MSP Industry Notes for July 21, 2019

Each week we'll be giving you a round up of MSP activity. This is my first attempt and this and as time marches forward we'll expand and get better.  Thus for the next month the content will be open for all to view, read and comment. PDF is available for Premium Members

MSP Industry Notes

July 15th, 2019

CGI is awarded major managed and IT contract for Public Transportation Administration in Stockholm.

  • The value of the contract is about 900 million Swedish Krona ($900 million US Dollars)
  • Includes IT management, proactive end-point management, consultancy services, end-user and cyber security services

lot Managed Services Market will grow at a CARG of 20.% in terms of revenue for 2018-2026 according to Persistance Market research

Microsoft has selected Aryaka as one its first partner for managed services provider program.

Vion a cloud service provider launches Vion Cloud Enterprise

  • Better able to provide clients with the public cloud experience they want behind their firewall
  • Allows clients to manage multi-cloud environments from a single cloud platform
  • Simplifies the entire multi-cloud management experience

Logically Strengthens Senior Management Team

  • Names Karl Noone as Chief Financial Officer
  • Noone responsible for finance operations, accounting, financial planning and recruiting
  • Previously served as SVO & Corporate Controller for Global Capacity
  • Logically is Managed IT Service Provider (MSP) for small & midsize organizations

ThinPrint Launches Cloud Partner Program for Micrsoft CSPs

  • New partner model is designed for cloud service providers to integrate ThinPrint’s ezeep for Windows Desktop into their services portfolio
  • ThinPrint is being presented at Micro Inspire 2019 in Las Vegas
  • Goal is to enable Mircosoft Cloud service providers to easily add professional printing support to their services

Great America Launches Enhanced Private-Label Managed Security Service Provider (MSSP) Solution Collabrance MSSP Offering help IT Solution Providers

  • Collabrance Master MSSP to provide end-user clients with different cyber security components the seek
  • Help progressive IT providers differentiate in the IT channel
  • Portfolio includes several components designed to help IT providers offer subscriber clients cyber security

Fujitsu and GE Research Join LF Edge as Premier Members to Propel Open Source Innovation

  • Launched in January 2019, LF Edge is comprised of five projects
    • Akraino Edge Stack
    • EdgeX Foundry
    • Home Edge
    • Open Glossary of Edge Computing
    • Project EVE

Support emerging edge applications across areas as non-traditional vide and connected things that require lower latency, faster processing and mobility

Joins a growing roster of 70 plus current members

TPx Receives 2019 Unified Communication Product of the Year Award

  • Award honors most innovative communication products and solutions
  • Integrates several functions and third-party applications into a single function app
  • UCx desktop and mobile apps, users are able to call, chat, video conference, start interactive meeting from anywhere

DataBank Deploys Expansion if its Pittsburgh Data Center

  • 1500kW of 2N critical UPS IT capacity
  • Supplements 400kW of N+1 IT load capacity on first floor N+1, including upgraded rooftop heat rejection equipment
  • New 1500kW of IT load supported by two new 2500kW generators with 2N redundancy 
  • Utility power delivered through new 2N transformers served by DQL 23kVA primary utility service
  • 250 Tons of N+1 cooling
  • Customer space including office, conference and break rooms

Square Clover Launches Desktop Defenders, Endpoint Detection & Response for SMBs

  • MNS offering. Desktop Defenders features advanced endpoint detection and response (EDR) for SMBs
  • EDR software provides immediate resolution to ransomware attacks, can restore a PC in minutes

Apiphani Selected as Enterprise Cloud Partner

  • Selected by Dallas-Based Hunt Consolidation to host and manage their SAP Business Warehouse and Business Process & Consolidation
  • 3 year contract
  • Migration with included an inflight upgrade of the underlying HANA database and managed services

Align Ranked in World’s Most Elite 501 MSP Providers

  • Winners are most elite, innovative and strategic IT service providers on the planet
  • Align is a global provider of technology infrastructure solutions
  • 32 years offering IT services
  • Headquarters in NYC and office in London, Chicago, San Francisco, Arizona, New Jersey Texas and Virginia

One Neck Ranked in World’s Most Elite 501 MSP Providers

  • Winners are most elite, innovative and strategic IT service providers on the planet
  • One Neck placed in the top 20
  • Offers full suite of hybrid IT solutions including cloud and hosting solutions, managed services, enterprise application management, advanced IT services and hardware
  • 12 years offering services

Cloud Carib Ranked in World’s Most Elite 501 MSP Providers

  • Winners are most elite, innovative and strategic IT service providers on the planet
  • Ranked 150 out of 501
  • Highest rated in both the Caribbean & Latin America
  • Solutions range from complex bespoke dedicated cloud offerings to hybrid cloud services

Navisite and Alert Logic Provide New Managed Threat Detection

  • Fully integrated portfolio of Managed Threat Detection and Remediation services for enterprise cloud clients
  • Solution designed with a focus on intelligent threat detection
  • Cyberattacks are more frequent
  • Clients in need of help in mitigating risk if breach

Alaska Communications Awarded Multi-Million Dollard Contract

  • Build high-capacity network in Alaska also to provide network services to major international telecommunications and its client
  • 10 year contract and opportunity to extend for another ten years
  • Alaska Communications is the leading provider of advanced broadband and managed IT services in Alaska


  • CompassMSP (Jacksonville) acquires GreenPoint (New Jersey)
  • Techaisle survey found that 35% of MSP’s sees mergers or acquisitions in the next three years


 -=Good Selling=-