MFP Industry Notes

Copier Industry Update February 4th, 2019 (with comments from Art)

Xerox reports decline is sales again

- announced results for its fourth-quarter and for its full-year 2018
- Net income for the fourth quarter was $137 million
o Total revenue for quarter was down 7.8% to $2.53 billion
 Total equipment revenue down 9.5% to $629 million
• A4 device revenue down 2.9% to $66 million
o A4 color device installs up 11%
o A4 b/w device installs up 9%
• A3 device revenue down 2.3% to $418 million
o A3 color device installs up 3%
o A3 b/w device installs up 1%
• Production print device revenue down 16.9% to $138 million
o B/W production print installs down 34%
o Color production print installs down 12%
o Managed Document Services contracts down 1.7% and now make up 35% of total revenue
o Service/supply revenue down 7.2%
o Total revenue in the U.S. down 5.2%
o Only 3.7% of revenue spent on research & development (R&D)
- For the full 2018 year, posted total revenue down 4.2% to $9.83 billion
- approved $1.0 billion in share repurchases to boost stock value
- $1.2 billion in unfunded pension liabilities
- $5.2 billion in debt
- Announced it is moving 28,000 accounts from its factory direct branches to Global Imaging locations (now known as Xerox Business Solutions division)
o Accounts moving include:
 small- and mid-size government
 healthcare
 education
 graphic-communications

Note from Art: Oh my! $5.2 billion in debt! I listened in on their annual kick off report and Xerox still has a sizable amount of cash on hand. I believe it was over $1 Billion.  We'll have to wait and see how the move of the 28K in accounts go for them. I've already heard from other sales peeps that many accounts were not happy with the transfer.

Xerox wins production print contract

- Award from Office Depot/OfficeMax to renew contract
- includes 8,000 devices across retail stores and regional offsite production facilities
- approximately 1,400 locations
February 3rd, 2019

Xerox shareholders report sales of stock

- Morgan Stanley announced it has lowered its stake in shares of Xerox by 27.5%
o sold 481,709 shares during the quarter
- insider Michael David Feldman sold 3,729 shares
- Xerox has a market capitalization of $5.85 billion
- Zacks Investment Research issued a rating of “hold” for Xerox shares
o ValuEngine rated shares at “sell”
- Citigroup lowered their price target on shares of Xerox from $37.00 to $34.00

Note from Art: It's never a good thing when shareholders start selling their stock and visa versa it's good when they purchase more shares

Xerox warns of scanning issue

- issued notice regarding users encountering document scanning problems when using SMB (server message block) network file sharing protocol to scan documents to PCs running Microsoft Windows 7 or Windows 2008 R2.
- Confirmed that Microsoft Windows update KM4480970 caused the issues, but that update KB4487345 resolves the problem

Fujifilm launches new production color laser

- the new DocuColor 7171P was launched in Japan
- (may be relabeled by Xerox and launched in the U.S. later this year)
- 4 tandem OPC drum design
- Small footprint for light production use
- In addition to CMYK, also offers optional gold, silver and white toners
- 110 volt power supply
- 70ppm top speed
- Pricing not announced

Fujifilm launches new production inkjet

- The “11000” model is advertised as offering customers the ability to print on standard offset papers to offset quality
- (unknown if Xerox will relabel and market in the U.S.)
- continuous feed color inkjet press using rolls of paper
- uses same Samba printheads
- Uses water-based ink with the polymerization compounds included
o Includes fixing agent which manages the wetting properties and minimizing stretch caused by water penetration into the fibers of the paper.
- 4 ink droplet sizes
- 1200x1200dpi
- Top print speed of 80 meters per minute
- ink is continuously circulated to reduce nozzle blockage
- screening algorithm reduces graininess and streaking
- inline inspection systems
- twin drying system
- web passes to a large circumference heated drum followed by an optional infrared section
o to reduce any tendency towards ****ling of the paper
- will start shipping in Japan in July, 2019
- pricing not announced

IDC publishes vendor marketshare

- report entitled “Worldwide Hardcopy Peripherals Market, Unit Shipments, Company Share and Year over Year growth, Q3 2018”
- report based on numbers reported by the manufacturers
- (some of the manufacturers do not certify the numbers they report)
- Includes all printers and MFPs, both consumer and business use, inkjet and laser
- HP Inc. had 40.8% marketshare with 10,180,524 units shipped, down 2.9%
o Canon = 21.3% = 5,391,363 units, up 7.7%
o Epson = 17.8% = 4,441,577 units, down 1.8%
o Brother = 7.2% = 1,802,325 units, down 2.1%

Ninestar of China launches new Lexmarks

- Lexmark (a division of Ninestar of China) now offering the B22336dw printer and MB2236adw MFP
- B22366dw measures just 8.5″ high x 14.0″ wide x 13.1″ deep, while the MFP version measures 13.9″ high x 16.4″ wide x 14.2″ deep.
- will be sold through the Lexmark dealers and can be ordered directly from global distributors such as CDW, Staples, Fry’s, Printerland, and more
- Base MSRP of B2236dw is $159.99
o Top speed of 26ppm
o Max paper capacity of 251 pages
o 2 line LCD display
o 256MB RAM
o Max duty cycle of 30K/mo
o Recommended volume of 250-2.5K/month
- Base MSRP of B2236adw A4 b/w MFP is $229.99
o ADF can scan in color
o 512MB RAM
- both have b/w laser engines
- top speed of 36ppm
- auto duplex standard
- Black toner cartridge yield of 3000 pages for $79.99
- Drum unit = $81.99
- built-in print controller
o standard Wi-Fi connectivity
o data security including audit logs
o 1GHz processor
o 256MB RAM
o 10/100/1000BaseT & USB ports

Note from Art:  Ninestar China, kinda scares me, makes me wonder what type of technology they are putting in these MFP's.

Canon to refresh 19 MFP models

- The existing imageRUNNER ADVANCE C3520 III, C3530, C5535, C5540, C5550, C5560, C7565, C7570 and C7580 color A3 MFPs will be replaced by new models with same model numbers, except end with Roman numeral “III” instead of “II”
- The existing imageRUNNER ADVANCE 4525, 4535, 4545, 6560, 6565, 6575, 8585, 8595, 8505 b/w A3 MFPs will be replaced by new models with same model numbers, except end with Roman numeral “III” instead of “II”
- This is because they all use same print engine from previous models
- New features include a larger 10.1’ color LCD control panel, as well as;
o New shortcut icons
o Consumables dashboard
o Security detection on startup
o Audit logs
o Standard support for cloud-based solutions

Canon reports last quarter earnings

- Operating profit up 30% to 99.58 billion yen ($909 million)
- Net sales down 5.5% to 1.06 trillion yen ($9.7 billion)
o Office division (MFPs) net sales up 0.1% to 1,807.3 billion yen
- Projects a 2019 sales decline of 1.3%, and operating profit decline of 5.2%
- Has $4.72 billion in cash

Note from Art: Wow $4.72 billion in cash! MFP sales were up a paltry .01%, but that's a heck of a lot better than some other MFP manufacturers are reporting.  Kudos to Canon!

DocuWare solution in cloud growth

- At the start of 2019, more than 2,000 customers from a wide variety of industries had opted for the company's Software as a Service (SaaS) cloud model for its document management and ECM solutions
- number of companies that chose DocuWare Cloud grew by 53% in 2018
- now licensed by more than 100,000 users, up 100% from 2017
- Stored documents were up 257% in 2017 and 124% to 112 million last year
- Users per customer and archived documents per customer increased by 37% and 126%S respectively between 2016 and 2018.

Note from Art: Some incredible numbers here. DocuWare Kinetic HR & AP cloud solutions must be booming!

EFI wins Web-to-print solution contract

- award from Vanderbilt University of Nashville, TN
- installed EFI Digital StoreFront in its Printing Services (CRD)
- online portal through which users can print custom stationary, graphics or banners
- “The purpose [of DSF] is to help streamline and simplify faculty, staff and students’ experiences with printing services,” said Sean Carroll, Director of Business Services Operations. “Historically, students would either walk up to the [Campus Copy] counter or email one of our project coordinators whenever they had a print request. What Digital StoreFront does is bring our software into the 21st century.”
- Integrated with Vanderbilt single sign-on, users can pay for their jobs with Commodore Cash online and then pick them up at Campus Copy in Rand Dining Center.

Dropbox makes acquisition

- announced it has acquired HelloSign for $230 million
- HelloSign is vendor for electronic signature solutions
o Claims to have 80,000 customers, including InstaCart and Lyft

Amazon to offer OCR solution?

- Announced it will launch Amazon Textract, a cloud-based online solution to “extract text and data from virtually any document”
- Includes accepting tables and forms
- Service starts at $0.00015 per page or $1.50 for 1000 pages
o Table mode is $15.00 for 1000 pages
o Forms mode is $65 per 1000 pages

Note from Art:  Seems interesting maybe it's time to check this out

Epson reports last quarter earnings

- Total revenue down 0.5% to 829 billion yen
- Business profit flat at 58 billion yen
- “Printing Solutions” division revenue down 9.8 billion yen to 201.7 billion yen
o Printer/MFP sales down 11.8 billion yen to 143.8 billion yen
o Inkjet was 85% of device sales

Ricoh launches new solution for legal vert

- Now offering Ricoh Acumen, a tool designed to help Relativity review solution users increase efficiency in law firms
- Provides advanced business analytics and reporting features
- Workspace metrics and statistics
- Real time review performance tracking
- Pricing not announced

Ricoh wins MPS contract

- Award from Western Carolina University
- Includes printers and MFPs, total of 231 devices
- Solutions include:
o scan to OneDrive
o card readers for authentication
o “print from anywhere” (follow you printing)

Ricoh wins PPS contract

- Award from Schiele Group, a commercial printer in Elk Grove Village, IL
- Installed two Pro C9210 production color laser systems and two Pro 8220 production b/w system

Kodak Alaris partners with Nexgen Software

- Newgen markets claims processing software for the financial services and insurance vertical markets
- Kodak Alaris scanners now listed on their “certified document scanner” list for document capture

Kodak has another reorg

- “Consumer and Film” division is now “Brand, Film & Imaging”, led by Eric Mahe
- “Unified Workflow Solutions’ is now “Software’ division, and Todd Bigger is new president
- Roger Byrd is new general counsel, secretary and SVP
- Uwe Boerke is new Chief Human Resources Officer and SVP

Xeikon launches new color PPS

- Xeikon, headquartered in The Netherlands, launched the new Xeikon CX500 production color system
- Uses dry toner, CMYK plus 5th color
- Roll to roll system designed for book cover and dust jacket production
- Web width of 520mm
- Top speed of 30 meters per minute
- 1200x1200dpi (4 bits per pixel)

Hon Hai reports its Sharp division earnings

- Reported earnings for last quarter from Sharp, which is owned by Hon Hai Precision of Taiwan (aka Foxconn)
- Net sales down 3.2%
- Operating profit down 3%
- Net profit up 13.9%
- For last 9 months, its “Smart Business Solutions” division had total revenue grow by 2.6%
- Lowered its net sales forecast down 7.1%, and operating profit outlook by 4.5%

Note from Art:  Sooner or later Terry Gou is going to pull the plug on this operation

Toshiba to launch new color A3 MFPs

- New models are the eSTUDIO 5516AC, 5516ACT, 6516AC, 6516ACT, 7516AC and 7516ACT
- Charcoal black plastic exterior
- All offer 4 tandem OPC drums
- 20 second warmup time
- Speeds range from 55ppm to 75ppm color and 65ppm to 85ppm b/w
- Base MSRPs range from $31,362 to $42,056
- Use same print engines from previous models
- Max duty cycles range from 480K/mo to 600K/mo
- Optional fax board
o Fax preview on LCD panel
- 1200x1200dpi (advertised as offering 3600dpi through interpolation)
o 2 bits per pixel color imaging
o Improved thin line processing for rendering of small fonts
- 10/1” color touchscreen LCD control panel
- Document feeder holds up to 300 originals
o Scans both sides of original
o Skew correction
o Scan preview on LCD to rotate and change order of pages
o Top scan speeds of 120opm or 240ipm
- Paper supply holds up to 12” x 18” sheet size
o Paper supply maximum ranges from 4,780 to 6020 sheets
o “AC” models have 4 paper drawers, while the “ACT” models have tandem paper drawer configuration
o 47” banner sheet support in bypass
o Auto duplex up to 140lb. index
- Needs 16amp circuit
- Finishing options including stapling, bookletmaking, hole punch
- Built-in print controller
o Actual maker unknown
o USB and 10/100/1000BaseT ports standard
o PCL, PS and XPS print drivers standard
o 1.75GHz processor
o 320GB hard drive (self-encrypting as default is spool to HDD)
 HCD-PP security certification
 Optional data security kit required for FIPS certification and IPsec

Court rules on copier lease

- The Arkansas Court of Appeals affirmed a Mississippi County Circuit Court ruling that former City of Blytheville Waterworks GM, Gary Phillips, is personally responsible for $100,000 copier debt to DLL Leasing, and not the City
- Apparently in court, Phillips failed to respond to complaint, so Judge Richard Lusby ruled that this means his signature was on the lease and he did not have authority to sign.

Note from Art: WTF happened here? General Manager signs a lease, the lease gets processed by DLL. DLL then pays the vendor because the lease had a signature. Some reason the deals goes south and the GM is foot with a personal guarantee!  Something is rotten in Demark.

OpenText buys solution firm

- OpenText of Ontario, Canada announced it has acquired Catalyst Repository Systems Inc. (CRS) of Denver, CO.
- CRS is a vendor for eDiscovery solutions for legal vertical
- Purchase price of $75 million

Kyocera reports its last quarter earnings

- Includes all divisions of the company, aka Kyoto Ceramic Company of Japan
- Total sales revenue up 1.7% to 413,779 billion yen ($3.728 billion)
- Reported pretax loss of 1.5 billion yen
- profit attributable to owners of parent company down 96.5% to loss of 28,622 billion yen
- “Document Solutions” division (MFPs, printers) sales rose 2.6% during past 9 months

Note from Art: Excellent news that MFP's and printer rose that 2.6%.  Kyocera continues to divest with purchasing non-print companies

Large dealer makes another acquisition

- RJ Young, headquartered in Nashville, TN, announced it has acquired Digitec, headquartered in Jackson, Mississippi
- Will have combined over 28 locations and over 600 employees in the southern U.S., marketing Canon & Ricoh

Copier Industry Update Janaury 28th, 2019 (with comments from Art)

Prediction of manufacturer revenue

  • Published by IT Strategies Inc.
  • Predicts the top 10 digital printer/MFP manufacturer’s total revenue through 2024
  • Claims that total of all 10 vendors’ revenue was $121 billion in 2008, and will shrink to $91 billion by 2024
    • Consumer products revenue will decline 4% CAGR (cumulative annual growth rate)
    • General office products revenue will decline 4% CAGR
    • Copier/MFP products revenue will decline 4% CAGR
    • Production print products revenue will grow 5% CAGR
    • Industrial print products revenue will grow 15% CAGR
  • Note from Art:  Been saying this for years, we need to follow the migration of print. Wide Format, Label Presses offer extreme growth opportunities! Take the test go to the web and try and find a local source for 44 plus ink plotters. Unless you're in a major market they are few and far between. The opportunities are there for the BTA Channel to sell and support these products.


Ricoh gives more details on app platform

  • New “IM” models of its MFPs have “Dynamic Workplace Intelligence”
  • Subscription model, AI (artificial intelligence), and intelligent workflow platforms
  • All apps can be integrated with panel of the MFPs
  • “This approach brings the cloud workflow solutions we have on enterprise level accounts down to the SMB space.”; stated Steven Burger, Ricoh’s head of engineering and technology marketing
  • “Always Current Technology” claims to keep the Ricoh MFPs updated regularly
    • Firmware will be updated on demand when available
    • MFP can be upgraded throughout life cycle of the device
    • Enable customer purchase of premium upgrades as they hit the market
      • Supposedly eliminating the need to wait for new models to become available
    • “Cloud Workflow Solutions” includes integration tools and apps
      • Invoice submission
      • Check printing
      • Work order handling
      • Cloud connectors
      • Predefined workflows for processes
      • Multi-destination scanning
    • MFPs will have onboard encryption and user profiles with
      • Permissions
      • Scanning destinations
      • Tailored experiences
    • MFPs will have quad-core processors to handle more computing
      • Will offer IEEE 2600 security certification
      • DataOverWriteSecurity System (DOSS) for hard drive security
    • “Intelligent Support” provided with tools and apps
      • Allows Ricoh technicians to remote into the MFP’s LCD panel
        • Trouble shooting
        • Automatic firmware updates
        • Resolve issues
      • Email notifications to service technicians when problem occurs
    • Note from Art: I have my training on these systems in two weeks, in the mean time I'll read the product guide from start to finish and post up a blog within the next week.


Ricoh to expand thermal paper plant

  • Announced plans to invest $27.4 million to double its thermal paper roll production at its plant in France
  • Starting in 2020 will produce 1.2 billion square meters per year

 Note from Art:  This is interesting wonder what thermal paper rolls are used for.

Managed IT firm hires former Global exec

  • Continuum Inc. announced it has hired Dan Cooper for its board of advisors
  • Previously was President of Xerox’s Global Imaging
  • Cooper is also now chairman of Terrell’s Office Solutions, a dealer in Billings, Montana
  • Continuum employs more than 1400 and monitors more than 1 million endpoints for its dealer partners


Acquisitions and mergers

  • BEI Services announced it has merged with Business Systems Consulting
    • BEI provides imaging device and technician performance benchmarking
      • Software solutions for dealer service department performance and profitability
    • BSC provides support to dealers for employee development, standardizing ERP admin and supporting executive teams
  • KnowledgeLake of St. Louis, MO announced it has acquired RatchetSoft
    • KnowledgeLake is vendor for DM and ECM solution
    • RatchetSoft is a provider of robotic process automation (RPA) software
  • UBEO Business Services announced it has acquired:
    • Core Business Solutions of Pharr, Laredo and Brownsville, Texas
    • Copyzone, a division of Core, and is a full service retail print provider
  • Image Systems & Business Solutions of Elk Grove, IL announced it has acquired McGrath Office Equipment of Morris, IL


Xerox wins production print contract

  • Award from Toil & Tinker, a commercial printer in Dubai
  • Installed an Iridesse production color laser system with 6 toner colors


HP dealer wins MPS contract

  • HP announced that its dealer, ImageNet Consulting, won an MPS contract from the City of Arlington, Texas
  • Refreshed devices in 16 departments with A3 MFPs including following models:
    • Color LaserJet E77825dn
    • Color LaserJet E77830z
    • LaserJet E72530dn
  • Included solutions; Color Access Control, Web JetAdmin and FutureSmart
  • The LCD display control panels were customized to feature customer logos

Note from Art:  This is pretty BIG, especially knocking out the existing A3 fleet


Laserfiche expands headquarters

  • The vendor of document management and electronic content management software solutions announced it is expanding its campus in Long Beach, CA
  • Will allow headquarters to grow from 300 employees to 600
  • Also has offices in Wash D.C., Guadalajara, Hong Kong, London, Shanghai and Toronto


Epson launches 2 new scanners

  • Now shipping the DS-970 and DS-870
  • scan both sides of original at same time
  • 970 offers top scan speeds of 85opm or 170ipm
  • 870 offers top scan speeds of 65opm or 130ipm
  • Daily duty cycles of 7000 to 9000 sheets
  • Document feeder holds up to 100 originals
  • Double feed detection
  • Slow speed mode for delicate originals
  • Includes OCR software
  • LCD display panel
  • Optional network interface
  • Include 3 year exchange warranty
  • Base MSRPs of $1499 and $999


Man arrested for stealing print cartridges

  • Jefferson City, Missouri police announced they have arrested Kaeleb Smith for allegedly stealing 45 print cartridges from local Target store
  • Value of $1800


Canon wins production print contract

  • Award from Goodway Group, a commercial printer in Boston, Mass
  • Installed an Oce’ VarioPrint i300 production color inkjet system


EFI and Duplo partner

  • Fiery digital front end RIPs with workflow automation software will now support Duplex UV coaters and slitter/cutter/creasers
  • Create separate CMYK and spot UV files
  • Page impositioning
  • Applying registration marks and barcodes
  • Leverages barcode support

-=Good Selling=-

Copier Industry Update Janaury 22nd, 2019 (with comments from Art)

Ricoh to move manufacturing from China

- announced that it would be relocating a factory out of China, according to a report by Radio Free Asia (RFA), citing Japan’s Kyodo News
- preparing to transfer its printer production line to Thailand
- currently exports printers from Shanghai and Shenzhen to the United States.
- also building a new factory in Dongguan, a Chinese city near Shenzhen

Ricoh taking bids for division

- Kotak Investment Advisors and Karvy Data Management Services ahd bid to acquire the financially distressed Ricoh India division
- Bids were submitted to committee of creditors led by Deutsche Bank
- Lenders may have to take a loss of 5-10% of their loans

Ricoh readies launch of new color A3 MFPs

- Will be called the IM-C6000 series
- Replace the MP C6000 series
- (specs subject to change)
- 7 models with speeds ranging from 20ppm to 60ppm
- 4 tandem OPC drum design
- Use PxP polymerization toner technology
- White plastic exterior
- Optional solutions will be focused on vertical markets
- Document feeder scans both sides of original at same time
o Top scan speed of 120opm or 240ipm
o Holds up to 250 originals
- Advertised as offering:
o Reduced energy consumption
o Faster warmup times
o Reduced first copy out times
o Faster scan speeds
- Optional 200dpi fax board
o Can upgrade to 400dpi with optional RAM upgrade
- Finishing options include:
o Inner finisher
o Stapling, folding, hole punch
- Paper supply holds up to 300gsm
o Auto duplex only 256gsm
January 20th, 2019
- 21 second warmup time, 4.2 second first color copy out time
- Max resolution of 1200x1200dpi (advertised as 4800dpi with interpolation)
- Built-in print controllers
o Actual maker unknown
o 10/100/1000BaseT & USB ports standard
o PS print driver and Ricoh proprietary driver standard
 Optional PCL print driver
o 2GB RAM (versus 1.5GB on older models)
 Can upgrade to 4GB
o 320GB hard drive (versus 250GB on older models)
o Optional downloadable apps, such as:
 Easy Bar Code
 Easy Storage Utilization
 Cloud OCR for Invoice

Note from Art:  In addition the shell of the device is made from recycled plastic, and these new devices can auto update themselves with firmware. In addition end users can purchase apps and other items without dealer intervention. During the first week of February I'll have some additional insight on what these new devices are capable of. Should be interesting and stay tuned to my blogs.

Fuji Xerox wins production print contract

- Award from Intertype, a commercial printer in Australia
- Installed a on Fuji Xerox Iridesse production color laser system
- Included CMYK and two metallic toners

Xerox launches new app for MFPs

- Now offering Xerox Audio Documents App
- used to convert a scanned hard-copy document into an audio file that can be listened to
- The user opens the app, enters their email address and desired language, and then scans the document with the Xerox ConnectKey MFP
- An MP3 link is then sent to the specified email address
- The user can then open the file and listen to their document being read.

Note from Art: The feature above is transcription of the document, It's rumored that there is an additional cost per word.  Hoping someone can clarify this.

Xerox rebrands Global Imaging

- rebrand of Global Imaging Systems (GIS) to become Xerox Business Solutions (XBS)
- XBS is a leading provider of business technology solutions. Its companies sell and service document management systems, including printers, multifunction devices and copiers, network integration services and software solutions.
- The companies that make up XBS will continue with their current names
- will also continue offering full lines of multi-branded office and production systems, software, supplies and workflow solutions (other than Xerox)
- Ed Bass remains president of XBS, reporting to Mike Feldman

Note from Art:  What the press release did not tell you is that core locations will be reduced, management cuts, reduction in benefits, billed outsourced overseas, and sale commission re-structuring.  This is info that was posted on the P4P forums and

Xerox offers new security solution

- Launched new “Configuration Watchdog” for ConnectKey equipped MFPs, like new AltaLink series
- Monitors the security settings and can reset the changes, as well as send customer’s IT admin a notification alert regarding the unapproved changes
- Pricing not announced
- (competes with Konica Minolta’s bizhub SECURE Notifier app)

California to make paper receipts illegal?

- State assembly member Phil Ting (D-San Francisco) today introduced AB 161, “Skip the Slip” legislation that makes electronic receipts the default practice when making a purchase.
- Businesses in the state would have to provide customers e-receipts by 2022, unless a hard copy is specifically requested
- committee hearings are expected to begin in the spring.”

Note from Art: I'm sure if this becomes law, NJ will be the next to jump on the bandwagon.  When does it all stop? Why do I have to give someone my email address for a purchase? What will happen is more identity theft, more phishing and more unsolicited emails.

Canon launches new capture solution

- now offering IRISPowerscan
- use to process, classify, index and extract information from business documents, correspondence, and forms.
- capturing both paper and electronic information for ad hoc scanning or automating mission critical business processes
- support Canon's standalone scanners and select MFPs like the imageFORMULA and imageRUNNER ADVANCE solutions
- capable of usage with TWAIN and ISIS compliant scanners
- OCR and patented document compression capabilities
- Pricing not announced

HP settles lawsuit regarding commissions

- HP and Hewlett Packard Enterprise will pay a $25 million settlement to salespeople who sued over messed up pay
- HP salespeople that sued the company are expecting to receive thousands of dollars in settlement fees
- salespeople sued, claiming that HP's computer systems weren't tracking commissions properly and they weren't getting paid in a timely manner.
- About 2,000 of HP's and Hewlett-Packard Enterprise's salespeople will finally be getting their share of a $25 million settlement paid to them by the two companies.
- Their cut of the money is based on the last 30 days of their average salary and other variables
- Some people are getting several thousand dollars, and others are getting "considerably" more, this spokesperson said.

Note from Art:  Messed up pay?  Maybe it was an effort to squirrel additional funds away from sales people?  

Epson launched new color inkjet MFPs

- Shipping 6 new “business” color inkjet models
- Base MSRPs range from $179.99 to $499.99
- All use PrecisionCore piezo crystal inkjet print head technology
- The ST-2000/3000/4000 series offer the “EcoTank” instead of cartridges, so ink bags are used to replenish ink tanks for lower operational costs

Dealer changes name

- MCPc Imaging and Printing has announced its corporate name change to ONNYX effective January 15, 2019
- The company’s executives, employees, and headquarters will remain in Sandusky, Ohio.
- in August 2018 became part of Flex Technology Group.

Dealer acquisitions update

- Marco has announced that it has purchased Enterprise Systems Group (ESG), a business IT services company headquartered in Little Chute, Wisconsin
o offices in Little Chute, Brookfield and Madison, Wisconsin
o Marco currently has six other offices in Wisconsin

- Kelley Imaging Systems; headquartered in Kent, WA, announced it has acquired CORE Business Services of Oregon
o Preceding this merger, Kelley Imaging announced the acquisition of ABC Office Machines located in Grants Pass Oregon
o Kelley has 19 offices in Washington, Montana and Oregon

Survey of business info access

- Research published by M-Files, maker of DM and ECM solutions
- 82% of office employee respondents state that navigating different systems and locations to find the correct version of a file they are looking for negatively affects their productivity
- 91% say their job would be easier if they could more easily find current version of document.
- 42% have challenges with incorrect labeling of documents
- 41% report that documents are stored in incorrect folders
- 29% say documents are lost
- 26% are unsure of what system to search
- 26% are unsure whether they found most current version

PrinterLogic offers new solution for fed

- PrinterLogic of St. George, Utah, maker of cloud-based print driver management, announced that new release is in final verification stage of FIPS 140-2 Certification, which is required by most Federal agencies
- Offers a CAC/PIV solution that works in serverless printing infrastructure

Copier Industry Update 12/17/2018 (with comments from Art)

December 16th, 2018

HP Inc. to reduce direct sales

- Announced that it will make many of its managed print services direct accounts available to dealer partners in its U.S. print "premier channel" program

- "The coverage we had directly on thousands of accounts, we're pulling back, and re-investing those resources in supporting our U.S. premier partners," said Grad Rosenbaum, HP’s VP & GM of MPS in the U.S.

- will place less emphasis on direct MPS sales going forward

- existing HP direct accounts will become available to HP dealers over time as contracts expire

- will be "hiring aggressively" for roles such as dealer/reseller reps, workflow specialists and security specialists to support HP dealers

o "We’re literally shifting resources internally from direct resources to hiring aggressively more of our channel resources at HP so that we can more proactively and more deliberately support and enable their growth," he said. "And we’re doing that with hiring around channel reps … and also all of the other supporting resources in order to continue to help these channel partners grow with HP. So it can be everything from our pricing desk to security specialists, to workflow specialists, to technical consultants [and so on]."

o "We’re doing some account mapping sessions with our top partners in each major market to identify where are the opportunities they would like to go after next with HP and how can HP provide the technical resources, the sales resources, whatever they need, in order for them to be successful in those accounts"

- covers both HP's A4 and A3 product lines.

- will only directly provide managed print services to the largest enterprises

- "This move by HP is fantastic," said Pat Russell, CEO of ImageNet, an Oklahoma City-based HP dealer

o "in past, we were in essence competing against each other for the same business" ; Russell said.

- "This is great news and provides an excellent opportunity to deepen our relationship with HP," said Richard Cucco, managing partner for Imagetec, a Chicago, IL based HP dealer

Note from Art:  Seems like HP will be copying Ricoh's lead from last year by 0ff-loading accounts to dealers. In addition just maybe the addition of hiring dealer reps may finally help them win some points with dealers and be a force in the BTA channel.

Canon dealer wins award

- Loffler Companies, headquartered in Minneapolis, was presented an award by NT-ware Software of Germany for the Highest Revenue of uniFLOW Sales and Scanning Licenses in North America

- uniFLOW is sold exclusively by Canon partners, and offers print management and document capture solutions - "As a nationally recognized leader in secure workflow processes, we strive to be the best choice for organizations by analyzing their needs, making the proper recommendation, and providing world class installation and ongoing support," said Jeff King, Chief Technology Officer for Loffler. "We are honored by this award and the trust and confidence our clients have in us."

Canon sells off 3D printing division

- In 2015, Canon announced it was reselling 3D printers from 3D Systems Corp. in Europe

- Announced that it was selling off its 3D printer customer base in England to Hobs 3D of England

- Purchase price not announced.

Canon wins production print contract

- Award from BR Printers, located in Silicon Valley, California

- Installed an Oce’ VarioPrint i300 production color inkjet system

- Print volume as high as 10 million per month

- maintaining an innovative, entrepreneurial mindset throughout the industry's evolution.

- Used primarily for book publishing

Xerox downgraded by analysts

- Fitch Ratings announced it has downgraded

- Moody’s Investors Service announced it has downgraded Xerox to junk from investment grade

o Cited an uncertain revenue base amid a decline in demand

- S&P Global Ratings also stated that Xerox is on review for a downgrade

Note from Art: In a letter dated 12/17 John Visentin out lined the organizational changes in the last seven months.  His opening statement that they will have "laser focus" on thier four strategic priorities which include:

*driving revenue

*optimizing and simplifying our business

*re-energizing innovation

*cash flow

All of this came after the reports of lay-offs last week

Xerox sheds more employees

- Several reports, including from the Rochester Democrat and Chronicle Newspaper, stated that Xerox laid off a number of management positions in the U.S.

- Layoffs include positions at its large facility in Webster, NY o "It’s frustrating not knowing where we are going and what we are doing. That is a big complex out there. There are a lot of buildings. There is an empty 450,000 square foot building. There is a building 200 that used to be a call center that is now empty. We want to fill those buildings up and put jobs there."; stated Ron Nesbitt, Webster Town Supervisor

Note from Art:  There were also reports of Global Imaging lay-offs 

Xerox wins production print contracts

- Award from University of Washington, of , in its CRD called "Creative Communications Department" o Installed a new Xerox iGen5 120 production color laser system

o included in-line C.P. Bourg stitcher, which can score, crease and three-knife trim, and can also be taken off -line

o also included the 5th toner station with white toner

o driven by EFI Fiery Command WorkStation front end

o reasons given for choosing include:

"A lot of those shorter runs we’ve been able to pull back in, because the quality’s so great"

"The quality of the flood colors closes the gap between iGen and offset printing."

"Pantone 2685 is hard to hit, and the iGen does it consistently"

sheet size of 14.33" x 26˝

top speed of 120ppm

rated for 650,000 pages per month

- award from Hemet Unified School District, located in southern California o installed a new Rialto 900 roll to cut sheet inkjet system and a Brenva inkjet system

- award from Hobs Repro, a commercial printer in England o installed two of the Iridesse production color laser systems

PrinterLogic receives Citrix validation

- PrinterLogic, headquartered in Saint George, Utah, announced that its Printer Installer is now verified as Citrix Ready

- has completed a rigorous verification process to ensure compatibility with Citrix XenApp and XenDesktop

- solution can help with converting printers to centrally managed direct IP printing, thereby eliminating print servers as well as unnecessary WAN traffic

- eliminate complex printer deployment scripts

- automatic printer deployment assignments created in the admin console

- gives admins full control over printer driver assignments—which can utilize either native printer drivers or the Citrix Universal Print Driver

- identify and install nearby printers using the Self-service Installation Portal

- regardless of whether end users are equipped with zero, thin or thick clients

Hyland Software wins ECM contracts

- won contracts for its OnBase ECM platform from following higher education vertical customers: o Drexel University, Philadelphia, Pennsylvania

o Lafayette College, Easton, Pennsylvania

o Southwestern Oregon Community College, Coos Bay and Brookings, Oregon

Sharp launches new color midrange MFPs

- The MX-3071, 3571 & 4071 color laser A3 MFPs

- Top print speeds of 30ppm, 35ppm and 40ppm respectively

- Base MSRPs are $12,925, $15,675 & $18,425

- 110VAC/20amp power required

- 33 second warmup time

- 4 tandem OPC drum design

- Automatic walkup sensor to come out of sleep mode

- 600x600dpi color and 1200x1200dpi

- Analog fax board o Optional internet fax

- 10.1" color touchscreen LCD display o Retractable 101 key keyboard

- Document feeder holds up to 150 originals o Scans both sides of original at same time

o Top scan speed of 220ipm or 110opm

- Comes standard with 100 sheet bypass, and 550 sheet drawer o Handles up to 12" x18"

o Handles up to 300gsm

o Maximum of 6300 sheet paper supply

o Can hold up to 50 envelopes in top paper drawer

- Finishing options include stapling, hole punch and booklet making

- Built-in print controller: o Actual maker unknown

o 1.9GHz processor

o 10/100/1000BaseT & USB ports

o Standard wireless


o 500GB hard drive Comes standard with encryption and overwrite

Optional data security kit for ISO certification

o PCL and PS print drivers

o Scan to email/desktop/FTP/SMB/USB Comes standard with OCR board

o Optional Alexa-powered Voice control

Sharp launches new color hi-speed MFPs

- The MX-5071V and MX-6071V are color laser A3 MFPs

- Top print speeds of 50ppm and 60ppm respectively

- Base MSRPs of $20,625 & $22,825

- 110VAC/20amp power required

- 15 second warmup time

- 4 tandem OPC drum design

- Automatic walkup sensor to come out of sleep mode

- 600x600dpi color and 1200x1200dpi

- Analog fax board o Optional internet fax

- 10.1" color touchscreen LCD display o Retractable 101 key keyboard

- Document feeder holds up to 150 originals o Scans both sides of original at same time

o Top scan speed of 220ipm or 110opm

- Comes standard with 100 sheet bypass, and 550 sheet drawer o Handles up to 12" x18"

o Handles up to 300gsm

o Maximum of 6300 sheet paper supply

- Finishing options include stapling, hole punch and booklet making

- Built-in print controller: o Actual maker unknown

o 1.9GHz processor

o 10/100/1000BaseT & USB ports


o 500GB hard drive Comes standard with encryption and overwrite

Optional data security kit for ISO certification

o PCL and PS print drivers

o Scan to email/desktop/FTP/SMB/USB

Note from Art:  The specs are impressive, however no one wants to talk to a copier and no one copies anymore!

Sharp to launch app portal

- In spring in 2019, will launch the new "Sharp Application Portal"

- Will enable users of Sharp MFPs to add new applications and update existing ones from the touchscreen control panel

- (will compete with Konica Minolta Marketplace)

Toshiba wins BLI award

- Keypoint Intelligence gave Toshiba 2019 Buyers Lab Pick Award for the new "Elevate Composer" feature of the color LCD control panel on new eSTUDIO MFPs

- This allows customer to customize the user interface

- (in 2015, KMBS launched the "Chameleon" option which also provide customization of the control panel)

Fake toner cartridges confiscated

- Police in the country of Nigeria confiscated 67,000 fake print cartridges that advertised that they were genuine HP LaserJet products

- HP claims that over 12 million counterfeits have been found in last 5 years in Europe and Africa

EveryonePrint offers new solution

- Launched the Hybrid Cloud Platform (HCP), a new cloud based print platform

- Enable users to migrate existing onpremise print environment to cloud

- Full data encryption and audit trails

- "eliminates need to purchase, deploy and manage print servers"

- Pricing not announced

- (competes with PrinterLogic)

Ricoh to bundle solution in whiteboards

- Announced it will resell the Reactiv STAGE presentation solution software from Vizetto Inc.

- Will be bundled in with future Ricoh interactive whiteboards and give users "same handwriting experience as using pen and paper"

- Pricing not announced

Ricoh sends out security alert

- Announced a security vulnerability was discovered in Ricoh myPrint app

- A patch has been created to resolve the issue which allows hackers to access a myPrint enabled Ricoh MFP

Apple to build huge campus in Texas

- Announced it will spend $1 billion to build a campus in Austin, Texas

- Will hire 5,000 workers initially and ramp up to 15,000

- The 133 acre campus will house R&D, engineering, operations and finance

Students rebel against Papercut install

- Student, some carrying printers, marched on the administration building of Bennington College in Vermont

- They were protesting the install of Papercut, as they no longer are able to print and copy for free

Dealer recognized by HPE

- Hewlett Packard Enterprise (no related to HP Inc. LaserJet, etc.) announced that Marco has achieved the Platinum Partner status, the highest level of designation

- One of only 89 resellers to reach this status

- "Platinum partners, like Marco, have demonstrated an expertise in HPE solutions by attaining HPE’s highest levels of certifications cross the entire portfolio"

- (HPE is manufacturer of servers, storage systems, etc.)

Epson opens new showroom

- Announced it is opening new "Equipment Zone" in Franklin Lakes, New Jersey

- Will demonstrate printers, MPFs, wide format and PPS

- Allows customers to run their own print files

- (showroom already exists in Carson, CA)

Note from Art: I thought this would be cool since it's it New Jersey, however I've called an Epson rep twice and no return calls after 4 days

ECi announces another acquisition

- Has acquired Lasso Data Systems of British Columbia, Canada

- Maker of CRM solutions for homebuilders./

MFP Industry Notes for 11/24/2018

November 24, 2018

Toshiba financial issues update

- Nikkei News of Japan is reporting that Toshiba is attempting to sell its Westinghouse nuclear plant manufacturing division.
- Jiji News of Japan is reporting that talks between Toshiba and Western Digital have broken down again, and did not lead to an agreement to settle Western Digital’s lawsuit aimed at preventing Toshiba from selling its NAND memory chip division to Bain Capital for $18 billion
- Toshiba finalized plans to sell more stock in attempt to raise $5.3 billion so that it can prevent being delisted from the Tokyo Stock Exchange
o Will attempt to sell 2.28 billion shares for 262.8 yen per share
o Japan’s most famous activist investor, Yoshiaki Murakami, will become the largest Toshiba shareholder with a 11.34% stake in the beleaguered company
o Goldman Sachs will receive $180 million in fees for managing the stock sale
- In a cost cutting move, Toshiba announced it will terminate its 48 year old sponsorship of popular Japanese TV show named “Sazea-san”
o Also announced it will not renew the contract for the large billboard ad that is on display in New York’s Times Square (the sign was seen by audiences around the world during the New Year’s countdown celebrations on TV)

HP posts earnings for last quarter

- Total earnings of $660 million
- Total revenue up 11% to $13.93 billion
- Total gross margin down from 18.3% to 18.1%
- Computer division revenue up 13% to $9.1 billion
o Margins down to 3.8%
- Printer/MFP division revenue up 7% to $4.9 billion
o Claims total printer unit market share of 40%
o Total printer/MFP units up 3%
 Consumer units up 3%
 Commercial units no growth
o Supplies revenue up 10% to $3.1 billion
o Total operating profit up 2.6 basis points to 16.6%
o Won contract to deliver 24 PageWide production color inkjet systems to Lightning Source Printing (has contract to produce 40% of the books sold through Amazon)
o CEO, Dion Weisler expects that the now completed acquisition of the printer/MFP division of Samsung will allow HP to grab “12% of A3 market share in the next 3 years”

HP admits to LaserJet security issues

- HP announced it would release firmware patches for several security bugs reported to the company by various cyber-security experts, according to article published in Bleeping Computer magazine
- Includes a remote code execution (RCE) flaw in LaserJet and PageWide MFPs which allows hackers to:
o access data from print jobs
o modify PostScript print jobs
o reset the MFP’s admin password
o extract firmware images
o store malicious files on HDD

PrintAudit report on U.S. printing trends

- Daily pages per user in healthcare vertical is up 118% over last year
o Duplexed pages down from 20% to 17% of total pages
o Average of 37 pages per user per day
o Total color printing costs down from 50% to 26% of total
- Education vertical color spend versus b/w up 85%
o Decrease of 11% in duplexing down from 50% to 39% total
o Decrease from 25% to 24% of total color output form email and web
o Total color printing costs up from 27% to 50%
- Government vertical has 55% decrease in pages per user to 15 pages per day per user
o 38% of total is duplexed
o Total color output from email and web up from 12% to 16% of total
o Total color printing costs down from 56% to 52% of total
- Financial vertical has 52% decrease in color versus b/w spend
o Duplex pages down from 12% to 7% of total
o Total color output from web and email up from 22% to 27% of total
o Average of 21 pages per day per user
o Total color printing cost down from 66% to 32% of total

Marvell Technology to diversify

- Marvell, of Santa Clara, CA and Bermuda, is maker of chips and technology for MFP and printer makers.
- Announced it has agreed to acquire Cavium of San Jose, CA for $6 billion
- Cavium is maker of networking processors and server microprocessors

Dealer announces acquisition

- WiZiX Technology Group of Sacramento, CA (Toshiba dealer) announced it has acquired All Net, a dealer in Fresno, CA
- Recently also acquired Stanton Office Machines (Ricoh/Lexmark) of Fresno and Scott Technology Group (Savin) of Sacramento
- WiZiX was founded by Gary Johnson (who founded and then sold Zoom Imaging to Global Xerox in 2012)
Mega dealer makes another acquisition
- Dex Imaging announced it has acquired Dean’s Office Machines
- Dean’s has offices in Greensboro, NC as well as Charleston, Greenville, and Columbia, SC and is a dealer for Canon, Toshiba, Kyocera and Lexmark with annual revenues of $8.5 million

IDC reports on Western Europe MFP sales

- Data on 3rd quarter of 2017 shows total printer and MFP market units down 3.2% to 5.1 million placed
- Total revenues down 11.4%
- A3 inkjet MFPs up 9.6%
- Total laser based device revenue down 15.2%
- Total laser based device units down 7.9%
- Average selling price down 0.5%
- Total MFP units up 1.9% and value up 27%
- Laser and inkjet print only units down 13.6%

- Received notification letter from Nasdaq Stock Market that the company is not in compliance with rule requiring timely financial reporting to the SEC
- EFI now has 60 days to file necessary forms
New software to reduce need to print
- Binartech Software of Opole, Poland launched FleetSheet, developed by Christine Reina Hoyt of Sag Harbor, NY
- The new software allows a user to click “print” on any PC and have documents instantly appear on tablet PC or smartphone, as long as all devices are on same WiFi network
- FleetSheet is a free downloadable app, but charges $6.99 per month for unlimited usage.
o Upgrade to $9.99 per month also provides features of annotate, save and share

MFP Industry Notes November 12th, 2018

November 11th2018

Toshiba to dump 7000 employees, cut costs

- According to Nikkei News, Toshiba targets 200 billion yen ($1.77 billion) in cost cuts over the next 3 years and plans to liquidate a risky U.K. nuclear venture, part of an effort to shore up its finances

- Plans will be included in a 5-year management plan starting fiscal 2019 to be released

- Chairman and CEO Nobuaki Kurumatani, who took the helm in April, has indicated that substantial cost reductions are necessary to ensure Toshiba stays on its feet.

- payroll will be lowered by roughly 7,000 workers, or about 5%, over the next five years

- will offer early retirement packages, particularly in divisions with low growth potential, such as power systems.

- will look to improve efficiency by redistributing employees and investing 100 billion yen in information technology

- seek to spend less on procurement by negotiating better terms with suppliers

- now forecasts sales of 3.6 trillion yen this fiscal year, down 40% from a decade earlier

- will target an operating profit margin of at least 10% in fiscal 2023

- operating profit margin came to just 1.6% last fiscal year

Toshiba gives out awards to dealers

o Brookfield, Wis. reseller, James Imaging Systems = 2018 Dealer of the Year

o Houston reseller, Stargel Office Solutions = All Star

o Oklahoma Copier Solutions, located in Norman, Okla = Rookie of the Year

o regional award winners include: Atlantic Tomorrow’s Office, headquartered in New York (East region)

Chicago-based Proven IT (Midwest region)

Kelley Imaging Systems located in Kent, Wash. (West region).

Vanco Systems of Texarkana, TX (South region)


Toshiba launches new A4 MFPs

- introduction of three A4 desktop copier/MFPs that start at base MSRP of $3,575

- color 40-ppm e-STUDIO389CS, color 50-ppm e-STUDIO479CS; and b/w 50-ppm e-STUDIO478S

- reportedly are actually manufactured by Brother

- A Google Drive app enables users to scan and print documents from this popular cloud-storage and file-backup service directly from the MFP’s 7-inch front panel

- Solution Composer app further equips resellers with the capability to create custom workflow applications based on a client’s specific business processes o app’s drag and drop design

- Security Held Print Jobs feature

- Hard disc drive encryption and wiping

Canon supports university film

- Creighton University in Omaha, NE and Canon welcomed students, faculty, and special guest, Stephanie Sinclair, to the premiere of a documentary film, The Displaced

- film was created by students of the University's Backpack Journalism program

- group traveled to the border of South Sudan and Uganda on a five-week mission to produce the film

- film focuses on the area's nearly 1.5 million refugees, who have fled war and violence

- the team shot the film using Canon equipment and will provide large format printing services to produce still images for display

Canon wins production print contract

- award from BIP Printing Solutions (BIP) of Beachwood, Ohio

- installed an Océ ColorStream 3900 production color inkjet system

- will be used to produce books on demand

- also included Océ PRISMAproduction print workflow and output management system.

Dealer expansions and acquisitions

- Woodhull, a Ricoh dealer headquartered in Dayton, Ohio, announced it is opening up new location in Columbus, Ohio

- Ray Morgan Company and UBEO Business Services announced they have merged o combined businesses will represent more than 700 employees and an installed base of 135,000 machines in field (MIF)

o Ray Morgan, a Ricoh/Canon dealer in Northern California/Nevada, is projected to have about $120 million in sales this year Headquarters in Chico, CA

o will focus aggressively on acquisitions in both the copier and IT channels.

o UBEO, with locations in Texas/Louisiana, is a portfolio company of private equity firm Sentinel Capital Partners based in Texas

- Marco, headquartered in St. Cloud, MN, has announced the acquisition of Phillips Office Solutions o Phillips has 140 employees in 10 offices across Pennsylvania and Maryland

o will operate as Phillips for "a short time"

o Bill Shuey, former Phillips president, is now Regional President of Copier & ECM Solutions and serves on Marco’s executive leadership team

o With the addition of the Phillips’ team, Marco now has 1,360 employees serving over 35,000 customers from 61 locations nationally

- CDS Office Technologies, headquartered in Illinois, announced a merger with Tech Guy Consulting, Anna, IL.

Kodak to codevelop 3D printing technology

- Eastman Kodak and Evolve Additive Solutions, Inc. announced a technology partnership where Kodak will supply Evolve imaging systems, parts and consumables based on the KODAK NEXPRESS production color LED platform

- companies also signed Joint Development Agreements for equipment and materials with the goal of developing Evolve’s Selective Thermoplastic Electrophotographic Process (STEP) technology

- STEP is Evolve’s proprietary 3D printing technology for additive manufacturing

- The first STEP system has shipped under an alpha development program and has been installed at a strategic partner location

HP exec discusses strategy

- HP Inc. commemorated its anniversary as an independent company devoted to printing and PCs at a press event in Palo Alto, CA

- Enrique Lores, president of HP Inc.’s Imaging and Printing group, outlined HP’s growth strategies: o "Reignite" HP’s home printing segment with new models such as Tango, billed as the world’s first smart printer and controlled by voice or phone

o Grow profitable office print/copy share.

o Disrupt the contractual copier business

o Continue to grow as well as expand in the graphics-printing industry

o Lead in 3D printing for industry and manufacturing.

o Improved Financials

- In the home-printing segment, the adoption rate for HP’s Instant Ink automatic ink-cartridge fulfillment program was up 20% percent in current fiscal-year

- Claims that A3 copier/MFP market share was 9%, up 2 points year-over-year.

- In the graphics-printer segment, HP page growth was up 10 percent year-over-year.

- expecting printing-as-a-service to drive growth in fiscal-year 2019 and beyond.

- Claims to have grown its A4 office market share 1% to reach 47%

- Claims to have grown its managed print services (MPS) share to 10%

- "The A3 market is critical to bringing print back to growth. That’s the $55 billion market opportunity for us to go after—to go after aggressively with technology and differentiation."

Sharp hires new executive

- Sharp, a division of Hon Hai Precision of Taiwan (aka Foxconn), announced that Bob Madaio has joined the organization as its new Vice President of Marketing

- will report directly to President and CEO Mike Marusic

- will be responsible for the organization’s B2B marketing efforts across networked multifunctional printers, professional displays and its growing smart office and IT solutions business.

- Previously worked for Hitachi and EMC

Sharp sells off solar division

- NantEnergy, a Scottsdale, Ariz.-based energy storage company, has acquired the energy systems and services business of Sharp Electronics Corp.(a division of Hon Hai Precision of Taiwan)

- According to NantEnergy, Sharp’s energy systems and services business develops and delivers energy management products for the U.S. market. Included in the acquisition is the SmartStorage behind-the-meter energy storage system

OpenText cloud strategy

- OpenText, headquartered in Ontario, Canada, announced the launch of OpenText Business Network Cloud 16.10

- For Enterprise Information Management (EIM) deployments, with options for AI, automation, IoT and content services for on-premises, across public, private, and hybrid cloud deployments.

- New OpenText applications built on OT2 include:

o OpenText Legal Center - a cloud-based, process-centric approach to addressing specialized legal use cases like client onboarding, external sharing & collaboration, and document management.

o OpenText Quality Center - building on OpenText Documentum for Life Science and Opentext Life Science Express to deliver secure collaboration solutions for the highly-regulated life sciences sector.

o Extended ECM for SuccessFactors Public Cloud Edition - the latest collaboration between SAP and OpenText, delivering secure content management solutions for SAP's popular talent management platform.

- announced it has selected Google Cloud as its first partner to support OpenText Anywhere, making OpenText solutions and managed services available in the Google Cloud.

Brother reports earnings for last 6 months

- total revenue down 0.8% o operating profit was up 21.5%

o net income was up 25.9%

o Sales were down 27%

- Printing & Solutions group, sales were down 0.3% o operating profit was up 29.0 percent.

o b/w laser printers and MFPs decreased slightly

o Color laser printers and MFPs:are expanding steadily.

o Label-printer business is tracking above plan on a global basis.

Ricoh gives large dealer award

- Impact Networking, headquartered in Lake Forest, Illinois, was given the 2019 Ricoh Circle of Excellence Award

- Impact has received this distinction for the last seven years

- also had seven Service Engineers achieve the Ricoh Prestige Certification.

- award honors the top dealers in the United States based on technical expertise and quality of service, model certification, efficiency, response time success rates and overall customer satisfaction

RISO names new executive

- promoted John Vavra from Vice President of Dealer Sales to VP of Sales

- will oversee the Dealer operation as well as the Direct and Reseller Divisions at RISO Inc.

Flex hires another executive

- Flex Technology Group (FTG), headquartered in Mesa, AZ, has announced the expansion of its executive team with the addition of Scott Blitz as vice president of marketing

- Blitz will support FTG’s ongoing growth and scale by forging closer relationships with OEM partners and managing the brand across the country.

- "Our vendor partners are critical to our growth, and one of Scott’s primary areas of responsibility will be to work with them to ensure we are maximizing their capabilities so that Flex Technology Group provides the highest possible service wrapped around the best product portfolio for our customers," said Tom Callinan, president of Flex Technology Group.

- Blitz brings to FTG more than 25 years of industry leadership having previously served as the president of Global Imaging System’s Arizona Office Technologies (AOT), a Xerox subsidiary

- Prior to his time at AOT, Blitz was a regional sales manager for Sharp Electronics and an area sales manager at Danka Office Imaging, subsequently acquired by Konica Minolta.

Xerox wins production print contract

- award from the Fitch Group of New York City, NY

- installed two Xerox Iridesse production color laser systems

- used to produce color books, booklets and marketing materials

MFP Industry Notes October 14th, 2018

October 14th 2018

Toshiba records loss

- Has received a request for indemnification of a loss of approximately $42 million from its former memory chip division based on the indemnity clause in the share purchase agreement for sale of the division

- Toshiba will pay and record the loss in its FY18 business results

Hyland wins ECM contract

- Award from Cobb County of Georgia

- Will implement OnBase from reseller, ImageSoft

Sharp launches new steam oven

- Sharp, a division of Hon Hai Precision of Taiwan (aka Foxconn) is now shipping the Superheated Steam Countertop Oven

- Combines steam and conventional radiant heat to cook and brown food

- MSRP of $399

- (unknown how much R&D was invested to create this product)

Sharp selling off building

- Listed a 165,000 square foot building in Camus, Oregon for $17.95 million

- Previously was an R&D facility

Canon to launch new A4 b/w laser MFPs

- Will be named the imageRUNNER ADVANCE 715i II series

- Range from 51ppm to 71ppm

- 10.1" color touchscreen LCD control panels

- 250GB hard drives


- Auto duplex

- Document feeder scans both sides of original at same time

- WiFi and NFC printing

- Uses all-in-one toner/drum cartridge

(these systems are kick butt A4 game changers, hoping I don't have to sell against them)

Canon moves wide format printer facility

- Previously the Oce’ Arizona wide format flat bed color inkjet systems were built in Vancouver, Canada

- Now being built in Poing, Germany

- Claims to have 7000 units in field worldwide

Canon wins MPS contract from university

- Award from University of Louisville, in Kentucky

- Replaced Xerox

- Include CRD (print/copy center)

Canon to launch line of inkjet copiers

- New models will be called WG7200 Series

- 4 models with top speeds ranging from 40ppm to 50ppm in "General Mode" at 600dpi o Top speeds of 70ppm to 80ppm in "Office Document Mode" (lower quality 300dpi)

o Print speeds quoted based on page with 5% fill per color (so could be much slower than advertised based on content of page)

- Inkjet print head width of 13" o Uses Canon’s FINE (full photolithography inkjet nozzle engineering) stationary inkjet printhead (competes with HP’s PageWide products)

o Optical and in-nozzle sensors monitor ink delivery

o Uses aqueous (water-based) inks

- Paper size support from 4" x 6" to 13" x 19" o Does not support glossy media

o Comes standard with two 550 sheet paper drawers and 50 sheet stack bypass

o Can add two more 550 sheet paper drawers

- 5" color touchscreen LCD display

- 6.5 second first color copy out time

- Document feeder scans both sides of original at same time o Scan speeds from 40opm to 65opm

- Optional fax boards

- No finishing options

- MSRPs, operating costs and ship dates not yet announced

(where oh where is Ricoh in all of the recent ink based MFP's? At lease HP, Epson and Canon see's the light at the end of the tunnel)

Woman arrested for toner theft

- Las Vegas, Nevada police arrested Jennifer McCain Bray for allegedly using her position in the purchasing department of the Las Vegas Valley Water District, for ordering toner cartridges from Staples and selling them to an Internet company (run by Pakistanis), which sold them online

- Was ordering an average of $40,000 per month, for total of $4.3 million worth of supplies before being apprehended

- Used illegally gained profits to buy a new casita, swimming pool, several luxury RVs, 5th wheels, dune buggies and other items.

- Now facing up to 20 years in prison

Xeikon offers new toner for its PPS systems

- Now shipping reformulated QB-1 toner for its high speed color LED printing systems

- New toner meets regulatory changes for food packaging and labeling

Xerox offer new embedded apps for MFPs

- Rolled out more ConnectKey apps for its VersaLink and AltaLink MFPs

- Connect App for

- Audio Documents App, transform hardcopy into audio files

- Connect App for QuickBooks Online

- Connect App to Concur (ship later this year)

- Forms Manager App (route via QR codes to email addresses)

- Quick Link App, sends email from device containing links to install, and connect computers or mobile devices with drivers and settings, for fast printing with IT support

- Connect App for Blackboard

- Connect App for Remark Test Grading

- Proofreader Service App has spellcheck, grammar, style and plagiarism check

- Pricing not announced

(I'm impressed with the hardcopy to into Audio Files app,  Curious if we can select different voices.  Nuance once has this with one of thier .pdf products)

Xerox exec interviewed on dealer signups

- Xerox’s Pete Peterson, was interviewed by CRN magazine

- "we have had about 400 partners that have gone through this (ConnectKey App solutions) whole training"

- "In the US there are probably 2,100 to 2,200 of them (copier dealers). They are very print centric, and in most cases not a lot of them are leading with Xerox" o "So we have signed up just shy of 10% of them – so just under 200 – in the last 18 to 24 months."

o "That business is growing for us. If they have got another manufacturer on their line card, and our products and solutions are a little bit more robust, it makes a difference’

- "The second route to market….is the IT resellers. They are roughly 60,000 or 70,000 IT VARs in the US and over 10,000 of them buy something that we sell" o "And we are only selling to maybe 20% of the 10,000 today. That is a huge opportunity for us to expand our products and solutions into the marketplace"

o "The best way to reach the SMB community is through IT VARs" "That is who they sell it to – 80% plus of their revenue is coming from SMB"

"That is attractive to us. Xerox could never get there on our own."

"In IT VAR business, 75% plus of that business is A4. A3 represents 25%. We are focused on driving that A4 platform through the IT VAR community"


- On signing up copier dealers: "We have this intelligence tool where we are taking our data, taking market intelligence data, to where literally we have about 400 different regions in the U.S." o "And we go in and say, we know exactly what our market share is there"

o "If we are in a market where our market share is sub 20%, we want to expand"

o "If we are in a market where we have what I would call adequate coverage – 25% or 30% - I am not interested so much in signing on new partners’

o "But if I am in market where I am at 5% or 10%, I want to sign as many as I can possibly can"

o "Even if we have a mono-branded dealer (Xerox only dealer) in a region, but we are sitting at 5% or 10% market share, I want market share. So I am going to co-invest to do more for us, but if that is not enough, then of course that is when you start looking at the multi-brand opportunities"

- "I believe there are somewhere in the neighborhood of 70 apps that are now available (ConnectKey apps for Xerox VersaLink and Altalink device control panels)"

Xerox wins production print contract

- Award from Four Films, a commercial printer in Kuwait

- Installed a new iGen 5 production color laser system

- Includes 5th toner option

New mobile photo printer

- Holga of Hong Kong launched the Holga printer

- Completely mechanical color photo printer

- Does not use power cord or batteries

- User presses smart phone screen down on device, and presses the shutter

- The camera inside snaps a photo of the screen, and outputs print using hand crank

- Uses Zink printing technology (special coated paper, but no ink or toner)

- MSRP of $48

More bad press for Samsung

- South Korean civic group has filed a lawsuit against Samsung chairman, Lee Kun-hee, who is son of founder

- Claims he illegitimately acquired the wealth of his later father

- Accused Lee of failing to pay inheritance taxes, by hiding the inherited fortune under accounts with other people’s names

- Police uncovered 260 fresh accounts under the names of 72 different Samsung employees, harboring $352 million worth of assets

- Including other accounts, the total is assumed to be in the billions of dollars

- In February, Lee was released from prison after previous sentence for corruption was suspended by South Korean judge

- Lee has net worth of $17.4 billion

Ricoh wins MPS contract from universities

- Award from University of Calgary, Canada o Claims to have saved 2.2 million sheets of paper or 208 trees

o Save 320,000 liters of water

o Save 90,000 kilograms of carbon dioxide from being sent to atmosphere

o (what is not mentioned is that in most cases, when one tree is removed in North America for paper, it is usually replaced by 3 new trees, trees remove carbon dioxide from the air, and prevent water moisture on ground from evaporating)

- Won a shared award with Xerox and HP from University of California San Francisco and University of Berkeley o Claims will save up to $4.5 million

o Includes 500 new devices at Berkeley campus

Copier dealer acquires managed IT firm

- Central Office Systems, headquartered in Waukesha, Wisconsin, announced it has acquired Attivo Techonologies of Milwaukee, WI

- Attivo will close its Milwaukee office and move to Waukesha, with former owner, Christian Kerhin, now becoming VP of IT Services

Copier dealer acquires competitor

- Hilyard’s Business Solutions of Maryland announced it has acquired Automated Copy Solutions of Maryland

- Combined will now have locations in Salisbury (MD), Dover (DE) and Wilmington (DE)

- Carries Canon, Xerox, Sharp, Kip

Heidelberg to launch color inkjet press

- The new Primefire 106 will be based on Fujifilm color inkjet system

- Uses Speedmaster XL106 paper feeding system

- 29.53" x 41.73" maximum sheet size (B1 plus) o 18.5" x 18.9" minimum sheet size

o From 8pt to 24pt media handling

- Uses 7 colors of ink (CMYK plus green, orange and violet)

- Match 95% of Pantone gamut

- 1200x1200dpi

- Top speed of 2500 sheets per hour

- 80" available print uptime

- Printhead delivers 12 billion drops of ink per sheet from 175 heads with total of 364,000 nozzles

- Expected printhead life of 8 years

- Cameras and lasers in engine detects nozzle misfire

- A conditioning unit pretreats the paper stocks with water and phosphoric acid to coagulate the ink on the paper for fast drying time

- Ship date and purchase price not announced

HP CEO comments on recent dealer buy

- HP recently purchased a very large dealer in Europe, Apogee, for $499 million

- During the Canalys Channels Forum, HP CEO, Dion Weisler, was asked about the conflict this may create with other independent HP dealers in Europe

- "HP came across Apogee who were for sales and determined that if we don’t acquire them one of our competitors will"

- ‘as a defensive move, we acquired Apogee to help us learn and grow and accelerate our sales there more quickly"

- "we still do 87% through the channel and you should expect that we don’t change that composition largely at all"

HP offers new security services for its MFPs

- Launched FutureSmart 4 Firmware, for its enterprise-class printers and MFPs o New more intuitive interface for users

o Serverless Job Accounting to record analytics without central server

o Print setting can be mirrored via USB to new printers

o Will be included in new models but did not publish cost to upgrade existing models

- Microsoft SCCM Integration o Claims to be first printer/MFP OEM to offer this integration

o Enabled IT management to use one tool to configure printer/MFP security with all other SCCM connected devices on network

- McAfee SIEM Integration o Achieved certified integration with McAfee Enterprise Security Manager

o Provides actionable intelligence to respond to potential malware attacks on HP devices

- Immersive Analytics Service o New component of HP Business Intelligence Services

o HP consultants assigned to pinpoint behaviors to accelerate digitization and risk reduction

Kyocera makes acquisition

- Kyocera (aka Kyoto Ceramic Company of Japan) announced it has acquired JANUS, a dealer in the Czech Republic

- Will be renamed Kyocera Document Solutions Czech with 2 locations

- Purchase price not announced

SuperWeb wins production print contract

- Super Web of Long Island, NY announced it won contract from Blue Cross Blue Shield of Tennessee for its CRD (inplant print shop)

- Installed a WEBJet 200D continuous feed color inkjet press

- Uses Memjet inkjet print technology

- Top speed of 158 feet per minute

Kodak wins production print contract

- Award from Walton Press of Georgia

- Installed new NEXPRESS ZX3900 production color LED system

- Included 5th toner option

Copier Industry Notes 9/30/2018

Fuji and Xerox continue to battle in court
- Fujifilm’s attorneys asked a New York State appeals court to life an injunction that is preventing Fuji from taking over Xerox
- Fuji’s attorney, Eamon Joyce, stated that the injunction should be lifted “because everything this injunction was founded on has not come to pass…there is absolutely no reason to keep this injunction in place this many months”
- Xerox’s attorney, Richard Marooney, stated reason for keeping injunction in place to prevent takeover “That is why this is the steal of the century. That is why they (Fuji) so desperately want to get this injunction lifted”
- The panel of 4 judges have yet to make a ruling
Xerox has new options for PPS model
- New offerings for its Brenva HD production color inkjet press
- New duplex speed kit to increase outspeed from 182ppm to 275ppm for duplex
- Optional Tecnau SheetFeeder BV roll feed system
Xerox receives security authorization
- Claims it is the first vendor to receive the FedRAMP certification for cloud-based managed print services
- FedRAMP (federal risk and authorization management program) standardizes security assessment, authorization and monitoring for cloud products and services
Xerox wins MPS contract
- Award from the U.S Fish and Wildlife Service department
- Will reduce the amount of output devices by 90%
Ricoh invests in data security solution
- Announced it has deployed Pulse Secure Enterprise Suite
- Provides secure remote access for its 97,000 employees worldwide
- Hopes to prevent intrusion of malware and ransomware
September 30th 2018
Ricoh executive interviewed
- CIO Journal magazine interviewed Ricoh Americas CEO Joji Tokunaga
- “In the enterprise environment they have a legacy procedure. Whether they like it or not, they print”
- “So convincing the customer to re-look at their workflow by itself is a challenge for the organization. Simply, that is redundant work in many cases, and they get pushback from each department. Typically the CIO has a strong view, but each department says no, no, no especially departments like legal”
- “Ultimately the paper document in the office environment will continue to diminish. But it is still a print environment…”
Ricoh launches new A4 color laser MFP
- Now shipping the MP C501SP, a 50ppm device
- Replacing MP C401
- 4 tandem OPC drum design
- 5.7 second first color copy out time
- 24 second warmup time from sleep mode
- 1200x1200dpi
- Document feeder scans both sides of original at same time
o Top scan speed of 110ipm for simplex and 180ipm (90opm) for duplex
o Holds up to 220 originals
- Comes standard with two 550 sheet drawers and 100 sheet bypass
o Top drawer holds letter size only
o Auto duplex up to 256gsm
o Max of 2,300 sheets with options
- 10.1” touchscreen color LCD control panel
- Optional fax board with 200dpi
o RAM option to boost to 400dpi
- Built-in print controller
 Optional 4GB RAM
o 320GB hard drive
o Comes standard with data security (but does not mention if it is ISO certified)
o Intel 1.75GHz processor
o 10/100/1000BaseT & USB ports
o Scan to email, SMB, FTP, URL, USB
o PCL, PS print drivers
 Optional Adobe PostScript and XPS print drivers
Toshiba hires new executive
- Announced that Taro Shimada is new Corporate Digital Business Chief Strategy Officer
- Unlike most previous executive who were promoted from within Toshiba, Shimada is from Siemens
- experience in hardware development, ranging from aircraft and automobiles to precision machinery design and heavy industry
- experienced engineer and expert in robotics
- will spearhead strategic business expansion of Toshiba’s digital transformation business
- support the continued introduction of highly advanced IoT at Toshiba’s factories
Toshiba launched a new brand identity
- new tagline is “Essence of Toshiba”
- restatement of purpose and values for the company which has been plagued by financial scandals over last several years
- applies to all Toshiba companies
- will be supported by a global advertising campaign
Toshiba wins MPS contract
- award from the City of Hialeah, Florida
- includes new MFP fleet and management of existing printer fleet
- contract includes 24/7 support option
SMBs and print
- research published by Quocirca
- 66% of SMB’s (small to medium-sized businesses) expect print to be important to their business in 2025
- 81% believe digitizing paper-based processes is important
- 47% are looking to invest in digital workflow solutions
- 63% wants all paper documents scanned
- 60% believe digital content is more secure than paper
- 55% want a “device-as-a-service” in future, rather than buying output devices
- top print management challenges include:
o Enhancing security at 53%
o Improving business process efficiency at 52%
o Reducing consumable costs at 52%
Auditor says OSU spends too much on print
- Report from Auditor Dave Yost about Ohio State University
- Believes university could save more than $6.4 million per year by optimizing printer and copier usage
- Suggests eliminating excess copiers and printers
- “We welcome this report”; sated Michael Papadakis, OSU’s CFO.
Printware launches inkjet PPS
- Printware of St. Paul, Minnesota, launches new production color inkjet systems using technology from Memjet.
- iJetColorNXT is an envelope press:
o vacuum conveyor system
o single page wide inkjet print head
o 4” to 14” media width
o Up to 17” media length
o 8.7” maximum imaging width
o Max thickness of 1”
o Top speed of 6000 per hour
o Base MSRP of $29,995
- iJetColorPro is a color inkjet press
o full bleed imaging
o speeds from 7,120 to 10,000 impressions per hour
o vacuum paper feeding
o base MSRP of $59,995
- customer is apparently responsible for servicing their own product, and buys supplies as needed
HP wins production print contract
- award from Las Vegas Color Graphics of Nevada
- installed two Indigo 1200 production color systems
- will be used primarily to produce promotional print and variable direct mail pieces
- for use at sporting events, concerts, gambling and golf tournaments
HP updates new PPS models
- HP Indigo 6900 production color system now supports Invisible Yellow, Invisible Blue and Silver metallic ink options
o Yellow and blue only visible under UV light for security and anti-counterfeiting measures
- HP Indigo 20000 production color system now support media up to 350 microns thick
o Optional Premium White ink
HP offers voice activated printer
- Launched the new Tango printer
- Desktop color inkjet printer
- Users use an app to communicate with Tango
- Print using cellular data or WiFi connection
- Base MSRP of $149
- Printer has optional fabric covers including indigo linen, charcoal, cork
Canon wins production print contracts
- award from Specialty Print Communication of Niles, Illinois
o installed an Oce’ ProStream 1000 production color continuous feed inkjet system
o used to produce marketing materials for “luxury brands”
- award from Darwill of Hillside, Illinois
o installed an Oce’ ProStream 1000 production color continuous feed inkjet system
- award from Plum Grove Inc. of Hoffman Estates, Illinois
o installed an imagePRESS C8000VP production color laser system and an imagePRESS 1135+ production b/w system
o will be used to produce direct mail
Canon to resell PrinterLogic solutions
- announced it will offer the serverless printing solution to its customers and dealers
- provides centrally managed direct IP printing platforms, allowing companies to eliminate print servers
- will be fully integrated into imageRUNNER ADVANCE MFPs
Sharp launches new color PPS models
- now shipping the MX-8090N and MX-7090N production color laser systems
- top speeds of 80ppm and 70ppm respectively
- 5.6 second first color copy out time
- 90 second warmup from sleep mode
- 220 volt, 10amp
- Document feeder holds up to 150 originals
o Top scan speed of 100opm or 200ipm
o Scans both sides of original at same time
- 15.4” color LCD touchscreen on armature
o Retractable 101 key keyboard
- licensed by Pantone
- advertised as offering 8 bit image processing (but does not state if this is per pixel)
- 1200x1200dpi (9600dpi x 600dpi)
- Mycrostoner-HG3 toner technology
- Developer refresh system
- Auto process control with image density sensors to image consistency
- Registration sensors detect position of registration patches printed on transfer belt
- image shift function to automatically adjust front to back registration
- uses 4 tandem organic photoconductor drums
- 3,100 sheet paper capacity standard
o Maximum sheet size of 13”x19” and banner print up to 1300mm
o Handles up to 300gsm, with auto duplex of 300gsm
o Optional 500 sheet bypass
o Optional two 5000 sheet LCT trays
 Optional triple air feed system
 Multi-feed detection system uses ultrasonic technology
- Finishing options:
o Optional curl correction unit
o Multiposition stapling
o 2 or 3 hole punch
o Booklet making
o Trimming module
o Multi fold unit
o Cover inserter
- Built-in print controller
o PS print driver
o 1 terabyte hard drive
o Scan to email, FTP, SMB, USB, HDD
o OCR for scan to MS Office, PDF formats
o optional EFI Fiery servers
- optional Plockmatic Production Booklet finisher
Sharp launches new b/w A3 MFPs
- now offering the MX-M6570 and MX-M7570
- base MSRPs of $22,500 and $27,650
- top speeds of 65ppm and 75ppm
- 1200x1200dpi
- 10.1” full color touchscreen LCD control panel
o Retractable 101 key keyboard
- Black toner yield of 83,000 pages based on 5% coverage per page
o Developer and drum yield of 800,000 pages
- Comes standard with 3,200 sheet capacity
o Max with options of 6700 sheets
o Max of 12”x18”
o Handles up to 110lb. cover in bypass, and 80lb. cover in drawer
- Optional fax board
- Auto document feeder holds up to 150 originals
o Scans both sides of original
o Top scan speed of 200ipm or 100opm
- Finishing options:
o Inner stapling finisher
o Floor standing finisher with 65 sheet stapling
o 100 sheet stapling finisher
o Curl correction unit
o Booklet making with trimmer option
o 3 hole punch
- Built-in print controller
o 10/100/1000BaseT & USB ports
o Built-in OCR board for scan to MS Office, and searchable PDF
o PCL and PS print drivers
o 1.4GHz processor
o 500GB hard drive
 Comes standard with data security but for ISO certification, customer must buy optional data security kit
Fujitsu launches new high end scanner
- now shipping the new fi-7300NX
- 4.3” color LCD touchscreen control panel
- Base MSRP of $1395.00
- Comes standard with PaperStream NX Manager, a server-based network scanning application that offers image processing, centralized scanner and job management
o SDK for connecting to 3rd party applications
- 10/100/1000BaseT & USB ports
- TWAIN and ISIS drivers
Dealer acquisitions and expansions
- Just-Tech of LaPlata, West Virginia, announced it has acquired Document Solutions of Morgantown, West Virginia
o The combined dealership is authorized Xerox dealer
- Advance Business Systems, headquartered in ****eysville, Maryland, announced it is opening up new location in Rockville, Maryland
o The Ricoh/Canon dealer also has location in Frederick, MD
Growth of document capture solutions
- Research published by Harvey Spencer Associates
- Total market grew 11.3% in 2017 to $4.1 billion
- Projected to grow 11.4% CAGR through 2022
- Leading destination for scans was accounting systems at 28%
EFI wins production wide format contract
- Award from Custom Color Corp. of Lenexa, Kansas
- Install of EFI VUTEk HS125 production color inkjet hybrid flatbed/roll inkjet system
- Includes EFI Fiery print server
- Will be used to produce printed G-FLOOR polyvinyl flooring

-=Good Selling=-

MFP Industry Notes 9/16/2018

Xerox names new executive
- hired Joanne Collins Smee as chief commercial officer and a member of the company’s Executive Committee
- responsible for sales excellence, channel strategy, order to cash and technology, services, software, and future solutions offerings
- previously worked for fed agency in Technology Transformation Services
- also worked at IBM (current Xerox CEO is also from IBM)
Xerox wins production print contract
- award from Minuteman Press of North Palm Beach, Florida
- installed new Iridesse production color laser system
- “The ability to add high-end features such as gold and silver metallics along with iridescent gradients and clear spot embellishments to any digital print project is a big differentiator for our print shop,” said Dennis Beck, Owner
- Will be used to produce business cards, brochures, invitations and presentation folders.
Xerox signs up more dealers
- Claims that it signed up more than 50 dealers in 2017 to be authorized to sell and service Xerox MFPs in the U.S.
- Claims it is on track to add another 50 dealers by 2018
o One of its new dealers, Automated Business Products, owned by Paul Archer, recently won a $1 million RFP for 40 devices, including PPS
- Xerox dealers have option of using their own technicians and/or Xerox branch technicians to service MFPs and PPS in the field
HP previews new 3D metal printer
- in 2020 will it begin to sell the MetalJet, at a price just under $400,000.
- will use binder-jetting technology
- a total of 60,000 nozzles in each machine
- “will be the lowest operating cost in the industry”
- The first two customers, GKN and Parmatech, have begun testing parts for their customers at HP Labs’ facilities in Silicon Valley and Barcelona. GKN
September 16th 2018
Computer server sales update
- IDC reported that in the second quarter, worldwide sales of servers experienced an astonishing 43.7% growth rate, to $22.53 billion dollars
- largest quarter for server sales in the history of information technology
- Server shipments rose by 20.5% to 2.94 million units, also a record number.
Toshiba to resell Brother devices
- In addition to HP and Lexmark products, Toshiba dealers and branches now will carry Brother A4 products
- will resell the Brother Value Print Program (VPP) which includes extended warranties
- portfolio includes document security, workflow solutions, mobile and cloud applications
- supported by the Brother Special Solutions Team (SST), a team of field service solutions engineers
- will also have access to the Brother Knowledge Center, a partner portal designed to train and provide resellers with information
Toshiba opens new branch in Mexico
- opened new 38,000 square-foot building in Guadalajara Mexico
- invested $2-million
- will employ 164 people
Toshiba annual national dealer meeting
- held their dealer conference in Las Vegas NV Sept. 4 – 7 at the Bellagio Hotel in Las Vegas, Nevada
- attended by 1,700 employees, dealers, partners and end-user customers
- Reported that its MFP unit sales are up 8% worldwide
o e-STUDIO color MFP sales up 6%
o A4 up 70% (due to RPF win from 7 Eleven convenience stores)
o (sales totals include HP and Lexmark product)
- Announced large contract wins in past year including:
o Home Depot
o The Staples Center
o Buffalo Bills
o The StubHub Center
- 26 newly announced copiers and printers
- Demonstrated new Elevate user interface on its new MFPs
o allows for customization
o customers can do everything from run ads on the screen to set up apps that run with specific vertical and horizontal workflows
Toshiba to launch new A4 MFPs
- will ship in October, 2018
- the sSTUDIO 389Cx and eSTUDIO 479c are color laser A4 MFPs
- top speeds of 40ppm and 50ppm respectively
- The eSTUDIO 478s is a new b/w laser MFP with top speed of 50ppm
- Apparently, the above models will be sourced from Lexmark (aka Ninestar)
Brother launches new TV ad campaign
- tagline for new ads is "Make Your Business Hum"
- "Businesses continue to expect more from less – more security, convenience, efficiency, but with less cost and hassle," said Bill Henderson, VP of Brother
o "As we've grown this business over the past few years, we've been investing more than ever in awesome people and superior device technologies, solutions and programs. These investments not only better position Brother as a document solutions leader, but also make choosing Brother easier for business and IT decision makers."
- Hopes to expand awareness of Brother document imaging technology to both existing and prospective channel partners and end-user customers
Ricoh executive speaks at Climate Week
- Ricoh’s CEO Jake Yama****a named a featured keynote speaker with leaders from Bloomberg, Microsoft, ZipCar at Climate Week in New York City
- shared insights into ways in which Ricoh is taking action against climate change
- company has committed to eight of the outlined goals including affordable and clean energy, responsible consumption and production, and climate action
Canon to partner with Hitachi
- Hitachi Consulting and Canon announced will form an alliance to “Advance Digital Innovation”
- Hitachi Consulting USA, headquartered in Dallas, TX, is a provider of digital and IoT business solutions
- “will leverage their respective strengths to integrate imaging into digital solutions that will help clients reduce costs, accelerate innovation and create new revenue streams.
- collaborating on AP Invoice Automation solution, which enables digital imaging capture of travel and expense receipts for improved and automated expense reporting and processing
- Hitachi Consulting will also become a of Canon’s AP Automation solution
Canon launches new color wide format
- announced the launch of the new Océ ColorWave 3000 series of large-format color printing systems
- the Océ ColorWave 3500 and 3700 systems offer
o media capacity of two to six rolls
o Océ Print Assistant automatically suggests the right print mode for the job based on the file content, detects media requirements and the printer automatically switches to the right roll
o Océ Image Logic technology scans through advanced image enhancement
o multi-pass color printing technology
o uses Océ CrystalPoint melted wax printing technology
o Océ PAINT technology provides nozzle failure compensation on the fly
Nuance authorizes Staples to sell solutions
- offering Nuance Document Imaging solutions to customers of Staples Technology Solutions, a division of Staples, Inc., whose services include managed print services
- Staples will be selling Equitrac, AutoStore and Output Manager
- Nuance is providing all post-sales support, installation and professional services.
Staples to acquire competitor
- Staples’ determination to sweep Essendant away from S.P. Richards seems to have borne fruit.
- Staples offered to buy Essendant to $12.80 per share in cash.
- Essendant announced that it has determined that the offer from Staples is superior and intends to terminate the proposed merger with S.P. Richards
Papercut wins university contract
- Award from Bowling Green State University of Kentucky
- “It’s basically the replacement for Pharos Remote Print. It allows students to print from their personal devices to University print stations,” stated Joel Arakaki, the director of client services for ITS.
- replacing some printers that were nearly a decade old.
- Gone are the old desktop printer release stations; now the printers simply have a touchscreen built in with a card reader attached
- The older Pharos system did not support printing from mobile devices
- ability for printers set to color to automatically detect a black and white document being printed from it and switch to black and white mode
- equipment provided by ComDoc, a Global Xerox company
Man steals 5 color MFPs
- According to Houston, Texas police, a man entered the Walmart located on South Post Oak shortly before midnight on August 27th and placed five Canon MFPs in a shopping cart in the store and then pushed open an emergency door, sounding the alarm
- An employee tried to intervene during the robbery and the man threatened to kill her if she came near him
Lexmark launches new solution
- introduced a new version of Lexmark Print and Digital Signage
- automates printing of signs and labels for stores, allowing retailers to print and publish on-demand signs, labels, and tags
- features enhanced mobile capabilities that allow store associates to make signage without leaving the sales floor.
- from AccessVia, uses one system to print paper signs with laser printers in the store; produce volumes of press-ready output for high-speed printing at a central location; and print electronic shelf labels, allowing brand consistency across all signs, and reducing IT costs.
Epson opens new showroom
- The Epson Technology Center in Carson, CA will showcase MFPs, printing solutions and applications
- includes wide-format printing portfolio, including dye-sublimation, signage, photography, and direct-to-garment printing solutions
- will be working with dealers to launch Epson Certified Solution Centers in key metropolitan areas later this year
Lexmark’s parent earnings details
- The Chinese company has published its financial results for the first half of the current financial year, ending June the 30th
- net profit for the period was 31.5 million yen ($4.6 million), up 130.78%
- 6.32% drop in operating income to 10.4 billion yen ($1.52 billion)
- net cash flow from operating activities rose to 555.2 million yen ($81.2)
- operating income from general printing supplies was up 61% to 1.53 billion yen ($224 million)
o gross profit up 35% to 382 million yen ($55.9 million)
o toner cartridge business saw a sales increase of 25%
- Lexmark division operating income 11%
o gross profit up 64%
o total number of MFPs/printers sold fell by 6.7% to 668,100 units
Sharp launches new A3 MFPs
- now shipping the MX-M6570 and M7570, both b/w laser A3 MFPs
- base MSRPs of $22,500 and $27,650 respectively
- top speed of 65ppm and 75ppm respectively
- 10.1” color LCD touchscreen control panel
o Optional keyboard
- 27 second warmup time
- 3.5 second first copy out time
- 1200x1200dpi (advertised as offering 9600dpi with interpolation)
- Document feeder scans up to 100opm
o Scans both sides of original at same time for 200ipm
o Holds up to 150 originals
- Toner yield of 83,000 pages based on 5% coverage per page
- Comes standard with 2100 sheet letter size drawer, two 500 sheet drawers and 100 sheet stack bypass
o Optional 3500 sheet LCT
o Drawers hold up to 220gsm
o Bypass holds up to 300gsm
- Optional fax board
- Built-print controller
o Actual maker unknown
o 500GB hard drive
o Scan to email, desktop, FTP, SMB, USB, HDD
o USB & 10/100/1000BaseT ports
o PCL and PS print drivers standard
o OCR board standard
- Finishing options:
o Booklet making
 Face trim option
o Curl correction
o Cover insertion
o Hole punch
o Multi position stapling
Dealer acquisitions
- PrintRX of San Antonio, Texas completed its acquisition of Copy Products, a Lanier dealer in San Antonio
- Elizabethtown’s Kerr Office Group (Canon dealer) of Elizabethtown, Kentucky announced it has acquired Office Environment Company of Louisville, KY
- Centric Business Systems bought out Richmond, Virginia’s Webster Integrated Technologies, combining a managed print services provider with an office equipment dealer.
- Donnellon McCarthy Enterprises (DME) has announced the acquisition of Tri State Business Equipment of Harrisburg, IL
o Tri State Business Equipment is Toshiba and Lexmark Dealer
Two PPS option suppliers to combine
- Plockmatic Group, maker of optional finishing equipment, has acquired Watkiss Automation Ltd. based in England
- extends the Plockmatic booklet making range into the high-end market segment where digital prints are created using both toner and advanced high-speed inkjet technology.
- Watkiss booklet making machines are sold under the PowerSquare brand
- . The newly acquired company also sells offline booklet making systems through a worldwide network of dealers, plus a range of selected finishing products through a direct sales team in the UK.
- Plockmatic Group of companies is part of Grimaldi Industri Group of Switzerland

Copier Industry Notes September 3rd 2018

420702Canon details first half year earnings

  • For the half-year, total sales worldwide increased up 0.1% (includes all divisions, i.e. cameras, etc.)
    • MFP/printer division sales worldwide were “in line with the first half last year”
      • Overall unit sales up slightly (A3 & A4)
        • b/w units down, color units up
    • sales generated by Imaging System Business Unit, which consists of digital cameras, inkjet printers, etc., declined year-over-year.
  • net income increased by 8.5%
  • “will focus on ongoing cost reductions”
  • Lowered its forecast for both revenue and operating profit

Canon solution now runs on Brother MFPs

  • Canon announced that its uniFLOW print management solution (aka follow me) can now work with select Brother MFPs
  • On select models, Canon provides an applet that can be downloaded to the LCD touchscreen

Canon exec interviewed

  • Profile magazine featured article on Pete Kowalczuk, President of Canon Solutions America
  • "I truly enjoyed the opportunity to have a down-to-earth, open conversation about my experiences in the business world”
  • Claims that Canon actively solicits customer input on research and development activities, service processes, and methods for providing solutions to support customer's businesses
  • formed Canon’s Enterprise Services and Solutions Production Customer Council
    • group of Canon commercial print customers
    • meet periodically for discussion on the state of the industry, and how the company can help them improve their businesses
  • also featured Mr. Kowalczuk's perspective on security as a hot-button issue in today's business world
  • "Security is the be-all and end-all right now,"
  • offers uniFLOW Secure Print functionality 

Xerox gets sued by Fujifilm

  • Fujiflim officially filed a $1 billion breach of contract lawsuit against Xerox for pulling out of the planned acquisition of Xerox by Fujifilm
  • Filed in the U.S. District Court for the Southern District of New York
  • Two firms already have ongoing litigation in the Supreme Court of New York

Xerox names its top dealers in the U.S.

  • Top production print dealer = Loffler Companies, headquartered in Minneapolis, Minnesota
  • Highest equipment revenue = Edward Business Systems/Virginia Business Systems
  • Highest equipment revenue growth = Usherwood Technology of Syracuse, NY
  • Newcomer of the year = United Business Technology of Gaithersburg, MD

Fujifilm reports losses in its subsidiary

  • Fuji's New Zealand office equipment business recorded a reduced loss before tax of $12.4 million in its 2018 financial year compared with $14.9 million in 2017
  • remains excluded from some government contracts after a $450 million sales and accounting scandal
  • Peter Thomas, managing director in New Zealand stated; “We have implemented a significant restructuring of our business, processes and culture”
  • "This has led us to re-focus on our core products and services for customers in New Zealand and is building the foundations for a long-term sustainable business."
  • sold its copy paper supplies business in the country to NZ Office Supplies to raise cash

HP CEO discusses A3 and MPS strategy

  • HP CEO, Dion Weisler claims that HP’s market share in the A3 MFP market grew 2% in the third quarter, and 9.1% in second-quarter 2018
  • “While I’m pleased with that performance and I’m encouraged by our progress that our team is making around our A3 business, we don’t expect that kind of growth each quarter, whereas I’d like to always remind everybody, we’re building a business for the long-term.”
  • also noted that HP continues to aim for 12% share in the worldwide A3 copier market by the end of 2020.
  • noted that although HP’s proposed acquisition of European mega office-equipment dealer Apogee for $499 million won’t significantly contribute to this goal

Companies leasing more equipment

  • U.S. companies’ borrowing to spend on capital investments rose 4% in July from a year earlier
  • The Equipment Leasing and Finance Association (ELFA) said the companies signed up for $8.2 billion in new loans, leases and lines of credit last month, up from $7.9 billion a year earlier.    

PaperCut provider now offers doc capture 

  • PSIGEN Software, Inc. of Madison, Alabama, a document capture vendor, announced a new partnership with Access Control Devices, Inc. (ACDI)
  • ACDI, headquartered in Benton, Arkansas, is one of the main distributors of PaperCut (HQ in Australia) in the U.S.
  • ACDI will serve as the exclusive North American Distributer of PSIGEN products to the copier dealer channel
  • solutions as each company looks to offer best-of-breed software for the entirety of the document lifecycle.

Sharp’s parent donates to university in WI

  • Hon Hai Precision of Taiwan, aka Foxconn, owner of Sharp, pledged $100 million matching gift to the University of Wisconsin-Madison to establish new research enterprise
  • funding to help establish a new interdisciplinary research facility for the College of Engineering
  • To receive the full $100 million, UW must raise another $100 million in private gifts over the next two years as part of a broader, $3.2 billion fundraising campaign dubbed All Ways Forward.
  • Hon Hai stands to receive $4 billion in public subsidies in exchange for building a $10 billion LCD panel factory in Mount Pleasant, Wisconsin and creating 13,000 jobs
    • Has also purchased a seven-story office building in downtown Milwaukee for a regional headquarters and has said it will open "innovation centers" there and in Green Bay and Eau Claire.

Epson to diversify into drones? 

  • Epson announced the Drone Soar app
  • first full-featured AR app for DJI drone pilots using the Epson Moverio AR Smart glasses platform
  • delivers never-before-seen AR experiences for DJI drone users
  • includes rich AR content, flight telemetry data and video feed monitoring.
  • Developed by Silicon Valley-based YML

Dealer acquisitions

  • Fisher’s Technology, headquartered in Boise, Idaho, announced it has acquired Davis Business Machines, headquartered in Helena, Montana
    • Davis also has locations in Great Falls, Bozeman and Butte, Montana and is dealer for Konica Minolta and Ricoh
  • WiZix Technology Group of Sacramento, CA announced it has acquired Complete Business Systems of Livermore, CA
    • WiZix is dealer for Toshiba, Savin and Lanier
    • CBS is dealer for Canon & Ricoh
  • Kerr Office Group of Elizabethtown, Kentucky announced it has acquired Office Environment Co., headquartered in Louisville, KY
    • Kerr Office Group also has locations in Campbellsville and Hopkinsville, and is a Canon dealer


Large format printer market growth

  • IDC reports that large format printer market saw shipment growth of 3% year over year
  • For first half, shipments were up 3.5%
  • Total revenue up 5%
  • HP las largest marketshare, and had its shipments grow by 4%Lexmark to use Android in its MFPs 
  • During the Lexmark Dealer Road Show event in Boston, Lexmark announced that the control panel on the new MFPs being launched this year utilize the Android operating system
  • Other vendors to use Android including Ricoh, Samsung and HP

Note from Art:

I did not write this, this update is shared on the Print4Pay Hotel forums, all I do is reformat and post as a blog.