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MSP, MSSP & IT Industry Notes for November 27th, 2020

November 29th, 2020

MSP, MSSP and IT Industry Notes

Sponsored by

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

ADNET Technologies Named to ChannelE2E's Top 250 Public Cloud MSPs List for 2020

  • ChannelE2E, published by After Nines Inc., has named ADNET Technologies to the Top 250 Public Cloud MSPs list for 2020
  • The list and research identify and honor the top managed IT service providers (MSPs) that support customers on Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP) and more
  • Rankings are based on ChannelE2E's 2020 readership survey combined with the digital media site's global editorial coverage of managed cloud services

Highlights from the associated ChannelE2E research include:

  • Public Cloud MSP Revenue Growth: MSP honorees, on average, expect to generate $29.2 million in public cloud revenues in 2020, up 38% from 2019
  • Geography: MSP honorees are headquartered in 29 different countries, and 51% of the MSP honorees are headquartered outside of North America
  • Public Cloud Platforms Supported: 82% of the MSP honorees support Microsoft Azure, followed by AWS (65%), Google Cloud Platform (23%) and VMware Cloud on AWS (18%).
  • Largest Revenue Share: 44% of MSP honorees said Microsoft Azure generates the bulk of their public cloud revenues, followed by AWS (41%)
  • Cybersecurity: Public cloud MSPs are growing their focus on cloud security posture management (CSPM), extended detection and response (XDR), and additional cyber services.
  • M&A: Mergers, acquisitions and private equity investments continue to accelerate across the public cloud MSP sector. MSP honorees have made more than two-dozen acquisitions in the past year

MetTel Named a Leader in the Inaugural 2020 Gartner Magic Quadrant for Managed Network ...

  • MetTel announced that it’s been named a Leader in the inaugural Gartner 2020 Magic Quadrant for Managed Network Services (MNS)
  • MetTel is a leader in communications and digital transformation (DX) solutions for enterprise customers

NetDocuments reports solution growing

  • Headquartered in Orem, Utah, is a leading provider of cloud-based content management solutions for legal vertical
  • 40% YoY revenue growth during last two quarters for small-medium law segment
  • 54% of new customers replacing competing systems

Square 9 GlobalSearch Cloud Receives 2021 BLI Pick Award

  • Square 9 Softworks® has been awarded a Buyers Lab (BLI) 2021 Pick Award for Outstanding Cloud Document Management and Workflow Solution from Keypoint Intelligence
  • Keypoint Intelligence accredits Square 9’s GlobalSearch Cloud for robust document management and workflow automation features
  • Keypoint Intelligence also recognized GlobalSearch Cloud for its SOC 1, SOC 2, and HIPAA certifications


Kraft Kennedy Recognized as NetDocuments Partner of the Year

  • Kraft Kennedy has been named NetDocuments' 2020 Corporate Law Worldwide Partner of the Year
  • Specializes in solving critical business problems for law firms, legal departments, corporations, financial services firms and nonprofits

D-Link enhances MSP offering

  • Reported on CRN,com.au
  • D-Link has added new features to it’s managed service provider networking solution Nuclias Cloud, adding new integrations with Purple, Stampede and Fydelia
  • Purple integration is for guest login to Wi-Fi networks through social media logins or forms
  • allows the collection of customer data through an opt-in system

Lexmark reducing its workforce

  • Lexmark is owned by Ninestar of China
  • Announced it has begun layoffs across the U.S.
  • Has 2,000 employees in U.S, including 1,400 in Lexington, Kentucky
  • Has 8,200 employees worldwide
  • Layoffs follow a pay freeze and hiring freeze implemented in March, 2020

Kyocera Launches a New Security-Focused eBook to Guide Firms

  • Reported on CIO Review
  • Kyocera launches new security-focused ebook titles “Major Player in the Modern Age of Document Security”
  • Examines current state of security in the printing and document solutions market
  • Highlights evolving trends and threats

Acronis acquires key Israeli cybersecurity consultancy

  • Acronis, said it has enhanced its cyber protection portfolio in the Middle East region with the acquisition of Israel-based cybersecurity consultancy company CyberLynx
  • Acronis will integrate CyberLynx’s services into its suite of Acronis Security Services


FireEye Buys Cybersecurity Automation Firm Respond Software For $186M

  • FireEye has purchased cybersecurity investigation automation startup Respond Software
  • The $186 million deal closed Wednesday, and is expected to boost FireEye’s billings and revenue while not impacting non-GAAP operating income next year

Sharp Announces Synappx™ WorkSpaces for Smarter Office Analytics and Insights

  • Sharp Imaging and Information Company of America (SIICA), a division of Sharp Electronics Corporation (SEC) today launched Synappx™ WorkSpaces, the latest in its line of Synappx smart office solutions
  • Synappx WorkSpaces enhances the functionality of the Windows collaboration display (WCD) from Sharp by leveraging the device's data collection modules into an easy to use dashboard
  • Provides organizations with the critical data and analytics needed to make informed decisions about their WCD technology and workspace productivity investments
  • Security is a provider of intelligent, tailored cybersecurity solutions

CyberSecurity

HIPAA & Cybersecurity Updates - Top three actions over next 2 years for Healthcare CIOs regarding security survey:

  • 50% = identify opportunities for performance improvements and cost savings
  • 42% = providing training for staff
  • 39% = developing and hiring the correct skill sets

The North Dakota Department of Health and Cavalier County Health notified 35,316 patients that their PHI was exposed after email phishing attack

Tri-State Specialists of Iowa, South Dakota and Nebraska notified 17, 500 patients that their PHI was exposed after email phishing attack

All Pro Sports notified 3,429 users of DJO Mobility Products of Lewisville, TX that their PHI was exposed after email phishing attack.

Northwest Eye Surgeons/Sight Partners of Seattle, WA notified 20,838 patients that their PHI was exposed after cybersecurity breach

University of California-San Francisco (UCSF) School of Medicine notified an unknown number of patients that their PHI was exposed after cyberattack.

HackerOne, headquartered in San Francisco, CA, who organizes bug bounty events to have hackers get paid for finding vulnerabilities, reported:

  • 9 hackers have earned more than $1 million each for their work
  • 13 hackers have earned at least $500,000
  • 146 hackers have earned at least $100,000
  • $40 million has been paid out in 2019
  • $3,650 = average bounty paid for critical vulnerability found
  • $979 = average amount paid per vulnerability
  • Google has paid out $21 million since 2010

Dr. Spyros Panos, previously convicted of stealing PHI, plead guilty to committing fraud a second time:

  • Agreed to forfeit $876,389.97 and pay restitution
  • Will be sentenced on 3/16/2020 in New York

Northampton Public Library of Pennsylvania notified an unknown number of patrons that their info may have been exposed after ransomware attack

Mercy Iowa City Hospital of Iowa notified 60,473 patients that their PHI was exposed after email phishing attack

Morphisec Security is warning customers in higher education vertical in the U.S. of the Jupyter malware from Russia, that attempts to open a backdoor into network, and steal valuable information and passwords to sell on the Dark Web

Schneider Electric is warning customers of its Trio Data Radio wireless communication mdevices that they are vulnerable to be hacked by the Drovorub malware from Russia

Area 1 Security is warning businesses in the U.S. of new TrickBot botnet email phishing campaign. If successful, the hackers deploy the following malware to take over networks and/or steal valuable info:

  • Bazar backdoor
  • Buer loader
  • Ryuk ransomware
  • CobaltStrike

The University of Cincinnati Medical Center in Ohio has agreed to a $65,000 settlement and a corrective action penalty with the Office for Civil Rights to resolve a potential violation of the HIPAA Privacy Rule’s right of access standard

Akropolis has offered the hacker who stole $2 million in Dai cryptocurrency a “bug bounty” reward in return for the missing funds

University of Maryland researchers discovered that it is possible to install malware to convert a smart vacuum cleaner, like the Roborock, into a remotely controlled microphone to record nearby conversations

The Delaware Division of Public Health notified an unknown number of patients that their COVID-19 test results and PHI may have been exposed after an email security event.

DataBreaches.net reported that operators of the Egregor ransomware sometimes use a feature that forces attacked networks to print out ransom notes to printers and MFPs that are attached to the affected network.

Consumer Watchdog reported that it has developed a method in which it can hack into a Tesla car, and take over its operation

The Wash Tub Company, with car wash locations in San Antonio, TX area, notified an unknown number of customers that their info was exposed after payment card breach

Pluto TV, headquartered in Los Angeles, CA, notified 3.2 million subscribers that their info was exposed after ransomware attack

Timberline Billing Services of Des Moines, Iowa, notified 116,000 patients that their PHI was exposed after ransomware attack

Stop The Social Graffiti... Start Connecting, Engaging And Relating To Grow Your Sales.

"As connected as we are with technology, it's also removed us from having to have human connection, made it more convenient to not be intimate."
Sandra Bullock

Social platforms have become the hot spot for distortions, where the real versions of who we are remain backstage. We take selfies, photoshop, curate and upload the best we got.

Then we hold our breath and pray for some attention.

Think like your client or a buyer for a moment... do ever wonder if this runs through their mind?

"Stop trying to impress me. I can make up my own mind about whether I like you; trust you; or even believe you. You don’t have to make up my mind for me."

Many of you are fighting to been seen but how many are truly breaking free to be heard?

On the flip side of this, successful sales professionals build extremely valuable social networks. They develop, nurture, cultivate, listen and invest considerable time in humanizing them.

Let's all stop and think for a moment...

When it comes to the use of "social" are you serving and educating or fulfilling your own ego?

The human connection must be placed front and center within your strategic plan for social sales success. We're all wired to connect. It is part of the prescription for health and happiness. It's how we influence and lead.

In his book, Social, Matthew Lieberman explains the “need to connect is as fundamental as our need for food and water.” But if we are wired to connect, why is this so difficult to do through social channels?

CONVERSATIONS

How many times have you heard this from social media darlings, pundits and gurus?

Content leads to conversations.

If content leads to conversations, then why do so many engage with social emoji waves, or comments such as, "Great post", "Well said", or "Great insights"?

Here's the deal my friends...

Content leads to conversation and without real conversation it is nothing more than social graffiti

Content is the appetizer; conversation is the main course.

Conversations, whether online, face to face or on the phone are the strongest sales tool you have in order to effectively build credible relationships between your clients, buyers, your brand and your company.

Are you having meaningful social conversations or are you social jousting?

When's the last time you had a conversation, even online, and heard this...

“Wow, this was one of the best conversations I’ve ever had!”

Conversations build relationships, and relationships build businesses.

What do your clients care about? What does your network care about?

They don't care about your canned pitches, outlandish pattern interrupt videos, and braggadocious look at me messaging.

Stop pitching and spraying social graffiti and start opening a human connection and conversation.

Put in the time to create truly connect, engage and relate. Remember the humanity in others.

CONNECT

Anything you wish to accomplish in sales requires people. It must include a lot of them, and you must take action. Even if you're an amazing sales professional, without an active network, you will struggle to consistently succeed.

You're one degree of separation from your best sales opportunity. Unfortunately, many will never know as they fail to truly connect the dots within their networks.

I'm here to inform all of you who have big followers on Twitter, Instagram or tons of connections on LinkedIn, you must engage with your followers and connections.

You must interact. You must communicate. You must acknowledge. You must make them feel special and most of all, make them feel that they have been heard.

Think of providing great big social hugs. You must include an in-person, human component and feel. This is how you build social credibility. You never know when you'll need it but when you do it's heavenly!

When you add authenticity and heart to your network, watch what happens and who engages back. Build a love fest with your network. Do it because you care.

When it comes to the power of connection, Richard Branson stated, "A confident person will try to improve the relationship; an arrogant person will try to prove themselves."

"Connections is not an exchange of information. Connection is an exchange of humanity. It's an exchange of emotion."
Sean Stephenson

ENGAGE

In today's socially crazed business world, we have so many technology platforms to help us do our job better and more efficiently that many have forgotten the heart is at the center of sales.

Few in sales are placing their heart at the center of what they do.

What is at the center of your network? Without a heart healthy network, your network will never come to life.

Technology is wonderful and it runs rampant in the twenty-first century, but we must not forget to humanize it. Many in sales are leveraging technology as they dehumanize sales.

A heartfelt professional leverages and engages the use of technology to humanize their network.

There's incredible power behind genuine engagement with other human beings to drive sales success.

There are too many of you conducting rapid fire social drive-by's and chasing vanity metrics that you fail to stop and smell the social roses of conversations.

RELATE

Connecting with your network is vital. You must make them feel like you truly care, and this means stop looking at them through your socially distorted glasses.

We as human beings want to be heard, we want to know that we matter, and we just want to be loved (or even just liked). When we feel accepted we perform better, we become a bit more relaxed, and we don't come across as being insecure.

Relate this to your network, can the same be said? I will let you answer that one.

I believe being relatable in sales will allow you to stand out from the sea of me-too salespeople. I believe your network is waiting for you to show them who you really are and to share your story.

We all have stories. How well can your network relate to your story? Would they even have a clue what your story is all about?

When you’re relatable, it’s easy to spark a conversation.

When you're having social conversations, be present and be there. Sales professionals make their network feel like they're the only thing that matters. They speak from their heart. So many can smell sincerity the minute you open your social mouth but smell the odors of all about me just as fast.

Show your human side and your real story, you'll be surprised at how well you may connect.

What can you do to become more socially relatable?

RISE UP AND STAND UP

How do you make your network feel? How well are you connecting in order to build community?

When you prance around as social painters, painting the social canvas with graffiti as many of you are jockeying for position to win the Oscar for best social picture, remember the person you're in front of may be saying this to themselves:

  • Do you see me?
  • Do you hear me?
  • Does what I say matter to you?

The time is now for all those in sales to take a heartfelt social stance. Let's all shout from the mountain tops...

We are a new class of genuine, authentic sales professionals!

We are not empty suits!

We know our values and live by them!

We make a difference!

We sell from the heart!

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I understand, I get where you all are coming from. Every day, I walk in your shoes. I am fully committed to helping your sales team integrate social aspects and heartfelt strategies into your current sales process to grow new business. I want you to get results. This is why I am passionate about doing this the right way, the genuine way, the authentic way! It's about understanding value before visibility.

Selling From the Heart is making a difference! I poured my heart into every page of this book and I think you're going to love it. You can find it on Amazon in paperback, kindle and in audio. You can click on the book image below and this will take you to Amazon.

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In a world full of empty suits, I'm passionate about helping sales reps succeed by getting valuable before they get visible. I help sales teams understand the true value they bring to the market.

I appreciate getting the opportunity to share my stories. Integrating the use of social and sharing my story on LinkedIn was my “game-changer” in the highly competitive office technology world. With great pride I transform, challenge, coach and inspire sales teams to grow new business by helping them share their story and how they communicate it out by integrating the use of social inside the sales process. You can follow me on LinkedIn, Twitter, Facebook and on my podcast by clicking on Selling from the Heart.

COVID19 Remote Working Day One Hundred and Seventy-Seven of Selling

COVID19 Remote Working Day One Hundred and Seventy-Seven of Selling Copiers

Off to the races! I'm now in the last month of the selling year.  Just like any other year I find myself behind the eight ball again.  After some research today I need to secure about $80K in orders for December in order to meet my annual quota. 

I have that content/hardware appointment tomorrow at 11AM.  I believe this is the 7th meeting we've had in the last 30 days.   I'm hoping tomorrows meeting will be the last and we can bring this home.  Bringing this home means $53K in revenue which can make my month of December a little bit easier.  I can't count on it yet because you just never know, but I do have faith in my team to make this happen.

I took a good part of the day to lay out what opportunities could close this month besides the content/hardware opportunity. I had to do this because of the "what ifs" meaning what happens if this order does not go down.

There's another $64K out there as of today.  That $64K is not enough if I rule out the content/hardware opportunity.  In addition all of them would have to close.  There is an opportunity that if the content/hardware opportunity does not go down that I still maybe able to get that same client for a $60K hardware order.

Thus what all of this means is that I have to do more prospecting, turn over the rocks (calls and emails) to see if I can add some opportunities for December.  It won't be easy, but who wants easy? Well every now and then I would like easy .

After 1PM was able able to dig into some calls and emails.  At the end of the day I was able to log 30 calls and about 15 emails.  I was able to land one appointment for next week but that with one of the opportunities I already have on my list. 

For tomorrow there are two appointments, one for the content/hardware and other with a net new that I've been tracking.  Due to COVID19 they are now thinking January for the placement of two devices. Thus there's a chance that maybe the order can be signed in December and delivered in January.  It's a long shot but if you don't ask you don't get.

I've got around 40 calls on tap for tomorrow and I'll be pushing it right until 5PM.

I'd like to thank everyone for continuing to follow this series of blogs. In addition I wish all of you a great Thanksgiving here in the US and abroad.  There will be no blog tomorrow night and I'll be back it on Monday.

-=Good Selling-=

COVID19 Remote Working Day One Hundred and Seventy-Six of Selling

Today is 176 business days since I was optioned to working remote.  Those 176 business days now totals eight full months that I've been in some sort of lockdown. 

Our Governor keeps toying with the idea that he may start additional lockdowns in the near future because NJ is now averaging 4K positive tests each day. I know he's blowing smoke out of his ass for two reason.  One the State of New Jersey is flat ass broke, reducing the tax revenue stream will force a bankruptcy. The second would be the fact that he's running for re-election and another lockdown would hurt him politically. At this point I really don't care and I'll continue to change when change is needed.

Last week I was able to book twelve meetings and with those types of numbers one would expect some BIG revenue numbers.  Well not always, I received an order from an existing client today for two A3 color MFPs.  That revenue was $24K and for the month I'll finishing at $41K.  Not bad, but not where I wanted to be for the end of November.  After today we're into December sales numbers.

I had my hopes up for a net content/hardware order however some last minute additions from today will push this order till Wednesday of this week or even Friday.  This is the deal that keeps growing and growing and now I'm hoping we'll book it for $53K.  After this opportunity is booked I'll blog some about the opportunity and all that I've learned this year.  Yes, we can teach an old dog new tricks. I'm proof of that!  Docs for this are going to the client tomorrow.

Today was was one of those days where prospecting was not planned and the order of the day was to see what orders I could close today.  One order is better than no orders in my book.

Moving into December the funnel is there to finish the year at quota. In fact if the content/hardware opportunity works out it should be a hop, skip and a jump to quota.  It's not something I'm going to assume, I'm going into December with the thought process that the content/hardware opp can still fall apart.  So come tomorrow I'll be playing the game of "what ifs" or more like what happens if this or that opportunity does not come to fruition.  That's the only way play this in the final month. For those of you that are chess players you know what I mean by the "what if" scenarios. BTW are any of you chess players?  If so I'd love to play a few games with someone, it's been years since I played.

On Friday of last week Kathy and I were able to attend our Son and Daughter-in-Laws reveal gathering.  Seems we have another granddaughter on the way!  She will be our number two and I can't wait to start sharing my knowledge as they grow up.  Yup they will be taking a piece of me into the future.

Tomorrow will see me prepping that content/hardware opportunity docs and the rest of my day will be focused on laying out the plan to get to where I want to be.  I'll have another blog for tomorrow and will shut down for the rest of week.

-=Good Selling=-

Ricoh's Zeus "Father of Gods and Copiers"

FYI, this is a blog I wrote 10 years about about Ricoh A4 color.  I forgot to copy it over from the old site.  So now it's here.

Ricoh's Zeus "Father of Gods and Copiers"


Hesiod's Theogony  labeled Zeus as "Father of Gods and men".  Ricoh Corporation is set to launch "Zeus" (engineering name) their first (home grown, one member of the P4P'er is claiming Lexmark, I'm thinking no to the Lexmark thingy) color A4 multifunctional device within weeks.  Over at the Print4Pay Hotel forums there's been quite a bit of talk about these new systems.  Word at the Hotel is that there will be four different models.  The Aficio MPC300 and the MPC300SR (Finisher) will be 30 page a minute color A4 devices, and then the MPC400, and the MPC400SR (Finisher) will be 40 page a minute color devices.

It's been a few years since I attended a meeting at Ricoh to discuss the emergence of A4 devices and what type of effect they were having on the market place. Almost three years from the anniversary of that meeting Ricoh will officially enter the color A4 market with a Segment Two and Three system.

I'm hoping that Ricoh does not follow the likes of Sharp, Samsung and KonicaMinolta when it comes to cost per page pricing.  For years I've been touting that what we (Sales) need in the field is an A4 device whether color or monochrome that has an A3 cost per page model.  If this goal is to capture additional clicks then why even lower cost A4's to market with higher cost per pages than A3 models.  The one downfall of the A4 MFP's is the lower hardware cost, which means lower profits (hey, I thought no one made a profit on the box and it was the supply revenue), which in turn means everyone will have to sell more boxes to maintain current profit levels!  We'll see, I'm hoping for a kick butt Cost Per Page, but I'm not betting the ranch here.

A few questions about the new Zeus:

  • Where will the cost per page be for color and monochrome?
  • Will it be manufactured in China or elsewhere?
  • Will it have an ARDF and not and not an ADF?
  • Will it have additional Paper Feed Units?
  • Will it work with APP2ME?
  • Will it have a Document Server?
  • Will it print from an SD Card or USB?


Really, I can't wait for this system to hit the streets!!!  Zeus could really be the "Father of all Copiers" and be an exciting new product that will increase sales, in a industry that really needs a shot in the arm!
-=Good Selling=-

The Week in Copiers Fifteen Years Ago

The Week in Copiers Fifteen Years Ago 3rd Week of November 2005

The entrepreneur always searches for change, responds to it, and exploits it as an opportunity" Peter Drucker

Change is good, change creates desire, change creates new opportunities. Just another reason why the next 5 years of our industry will be th best we've ever experienced!

Enjoy these wonderful copier threads from 15 years ago this week!



Re: DSm735/745 & DSm725/730 PSG

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32 pages
TOPIC

Stan and Jerry Spread the News About Ricoh Dependability

ART POST (GUEST) ·
management devices include, color and black & white digital imaging systems, facsimile products, printers, scanners, digital duplicators and wide format engineering systems. Additionally, Ricoh offers a wide variety of document and printing solutions directly and through strategic alliances enhancing office productivity and document workflow. Ricoh’s document management software enhances workgroup collaboration and offers secure storage, retrieval and sharing of critical information. Ricoh Corporation
TOPIC

Ricoh Corporation introduced the G7500,

ART POST (GUEST) ·
Ricoh Corporation introduced the G7500, a versatile color laser printer that provides a cost-effective document management solution for small businesses at high print speeds. Documents as large as 11" x 17" can oftentimes slow down the printing process, reducing productivity and efficiency overall. The motive behind the development of the Ricoh G7500 was to create a color printer that was able to print larger, high-quality color or black & white documents quickly while keeping costs down and
TOPIC

PrintStation 060R - MicroPress Connectivity

ART POST (GUEST) ·
060R HIGHLIGHTS: · Provides Superior Output at 1200 dpi (only Ricoh can do this) · Supports printing onto 12” x 18” sized sheets (only Ricoh can do this) · Supports multiple media stocks from most paper sources at rated engine speed (only Ricoh can do this) · Provides easy implementation and installation o SD Card via Ricoh’s GW based architecture-no third party connection · Ethernet Based Connection o No limitations on cable length not a Video Link The PrintStation 060R consists of (1) EFI
REPLY

Re: Vision 2005 Highlights

ART POST (GUEST) ·
Aficio 2105, Aficio Color 5560, Aficio 3245C, and AP900, as well as the 480W wide format product, all of which can handle a variety of duplicating and printing tasks. Education will feature black & white and color printers and duplicators such as the CL2000N, Aficio 3228C and the AP610N, as well as the SeriPrint Model 25 VDPH1, which all work to maximize efficiency and production. Marketing & Sales will focus on products and solutions that help generate and create custom marketing and sales
TOPIC

Vision 2005 Highlights

ART POST (GUEST) ·
cool new features… We are going to rule the High Volume Market! WINNER! The CS2105 caught my eye, low volume color copier, printer, scanner, fax with a $799 MSRP. We may have this product during the first quarter of 2006. Hitachi Print Engine that is married to a Brother Scanner (or Samsung). The print engine is the same as the CL1000N. Great box to introduce color in the small office. WINNER! Seriprint VDP (link for video of SeriVDP) SERI VPD Video was show along with the new HQ9000 Digital
TOPIC

What is @Remote?

ART POST (GUEST) ·
What is @Remote? @Remote is available first as a network appliance called the Remote Communication Gate (RC Gate). Today It can: perform auto-discovery of up to 500 Ricoh and non-Ricoh network connected printers and MFPs - For Non-Ricoh and legacy Ricoh devices, it obtains the total print meter - For newer Ricoh devices (based on GW architecture) it obtains Copy and Print and even Fax meters - Copy and Print reports are available in both color and mono counts - If the fleet has more than
REPLY

Re: Print Mail vs. PrintShop Mail

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I figured since I started this topic, I owe it to everyone to wrap it up. However, I am uncomfortable posting in this discussion thread since Ricoh's PrintMail staff became active participants. I do not feel that I can be candid here any more. So, any dealers out there who were waiting for the report on my testing are welcome to contact me; my contact info is listed in my profile. My company will be sticking with PrintShop Mail. If you are looking for a good beginning education into VDP
REPLY

Re: Print Mail vs. PrintShop Mail

ART POST (GUEST) ·
We created this web site to be candid and tell the good and bad about a product. These are our opinions!! I approved the Print Mail people hoping they can help us all in selling more of this solution. It is to their benefit that they can read the good and the bad, and if they don't like the bad..... then they can be deleted. Please feel free to be candid on the forums, if you send me and email I can show you how to post an annonomouslly (boy did i butcher that), if that would help at some time

Re: CONNECTIVITY CAFE

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I got an e-mail reply from Carmine J Baratta, TSC Web Developer, Ricoh Corporation, Technology Solutions Center. Carmine says: "The Official URL for Connectivity Cafe is http://www.connectivity-cafe.com or http://www.rfg-configurator.com. "It’s a long story so I will give you the short version. An employee of Ricoh’s hosted the Connectivity Cafe for many years. We decide to move the website in-house and I don’t think that employee, now no longer employed by Ricoh, was very happy about that
TOPIC

CONNECTIVITY CAFE

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I just went onto Ricoh's connectivity cafe and it sent me to Canon's homepage. I even went to another PC to see if it does it again. It did. Has anybody else experience this. I did e-mail Ricoh today to let them know.
TOPIC

Paradigm Imaging September/October 2005 Newsletter

ART POST (GUEST) ·
Please Reply to promo@paradigmimaging.com November/December 2005 Large Format Scanning Printing e-news Special points of interest: Graphtec Receives Rave Reviews From Satisfied Scanner Owners. Graphtec Scanner Promotions Until the End of the Year on CS600 and CS600 Pro. Paradigm Introduces a Dealer Volume Purchase Program on IS200-DS Scanners. New EIS Ultima II Scan-Print-Copy System with Enhanced Printing Capabilities. Meet The Paradigm Imaging Employee — Raymond Arrizon Click the Here to
TOPIC

Nice 480 features

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I come from the engineering/architectural world. These are some nice features the 480 has over the 470,from my perspective, which will appeal to the end users: The ability to auto-rotate while making a copy . Enables you to get more print sizes out of a single roll of paper. The Document Manager is a great tool to use for printing/saving sets of drawings that are actively being printed. Contractors will love this feature when a sub-contractor needs a set quickly. The secure Document Mall gives
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Re: Large Size Document Carrier

ART POST (GUEST) ·
I bought mine from Xerox, do a search for carrier sheet and you will find the link or go to http://www.xerox.xom

Re: CONNECTIVITY CAFE

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It happened to me, too. I just went to the Aficio League, and I see that the link to the CC site is gone, also. It figures. Connectivity Cafe worked well, so of course Ricoh can't leave a good thing alone. (Edited by Shaja to say that was a cheap shot on my part and I take it back.)
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Re: CONNECTIVITY CAFE

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I tried the Cafe link here and it worked fine, I was able to configure a machine with no problems. In case you don't know, the Cafe isn't run by Ricoh, it is a service they contract with another company which is associated with a former employee of Ricoh.
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Re: Color matching 3228/35/45

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Well, remember that this profile only affects colors that are out of gamut. Perhaps your file only contains color data that is in the printer's Gamut? then you wouldn't see any change in files printed as long as all the colors are within the gamut. My driver doesn't have a User Settings under CMYK simulation, are you talking about the PC or Mac? (I'm looking at the PC PS driver). On the PC you cannot change the CMYK simulation (beyond the normal 4 choices), I'll have to look at the Mac driver
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Re: 480 meter counts

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quote: Originally posted by Wallin Team: Since we now have the ability to count square feet, would a 30x42 be 8.75 sqare feet? Or would the 480W count the 2.5 foot width as 3 feet since it's past the 2 foot mark? How does competition calculate square feet? Well, as far as how the competition counts, I can tell you that the Océ machines count square feet *EXACTLY*. So if you print a 30x42, you get exactly 8.75 on the meter. It does not round, up or down, in any cases. It is a mechanical meter
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Re: Nice 480 features

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You said "Document Manager" first, and "Document Mall" later. The 480 does have a "Document Manager" in that it can (optionally?) support the "Document Server" we are familiar with on the small format machines. It doesn't come with "Document Mall", another Ricoh product.
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Re: CONNECTIVITY CAFE

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More inside scoop, if anyone cares. That Former Employee's name is Jay Burton. He developed the whole configurator on his own and actually put it up in working form before "pitching it" to Ricoh as something they could buy from him. Ricoh claimed that he was an employee and therefore they owned it. From sketchy third and fourth hand reports, I think Jay and Ricoh reached an agreement under which they paid for the site. Jay stopped working for Ricoh around a year ago. I don't know what this
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Re: Nice 480 features

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The 480W doesn't come with DocumentMall but it is my understanding that it can scan direct to DocumentMall giving contractors 24/7 access and the ability to print the files themselves.
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Re: CONNECTIVITY CAFE

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Why wouldn’t Ricoh just run the site themselves??
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Can you say Katana????

ART POST (GUEST) ·
Previewed @ Ricoh Visionm, the worlds first 135ppm digital MFP. Lets talk about it!
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KIP 3000

ART POST (GUEST) ·
$268 per month for a 60 month lease, no warranty and the customer must pay .07 per square foot for paper, service and supplies from inception. From Patriot Blueprinting in Mount Laurel. $268 @ .0195 gives a retial price of $14,100!!! Hard to compete with this kind of price, we will really have to use our skills and solutions to beat this product. Please keep in mind that the KIP is bundled with print accounting software. Look to add PA5 to the solution for the customer.

Mindset Matters... You Are What Your Clients Say You Are!

“Assumptions are the termites of relationships."
Henry Winkler

I'm deeply concerned many in sales have taken their clients for granted.

They continuously struggle with building, nurturing and growing their relationships.

Building relationships with your clients is not a light switch you turn on then off. It's the emotional, human and the heartfelt connection you make with each and every one of them.

Curious to know... when is the last time you asked one of your clients what they thought of you?

Now, I would like for you to reflect on the following statement...

Whose fault is it that you're being pigeon-holed as a commodity?

It doesn't matter how excellent you think you are; your success depends first and foremost on how you are perceived in your clients’ minds when responding to their ever-changing needs.

John Mackey (CEO, Whole Foods) nails it,

“For us, our most important stakeholder is not our stockholders, it is our customers. We’re in business to serve the needs and desires of our core customer base.”

MINDSET MATTERS

I am firm believer that client perception is their reality. It's about their mindset. What they think of you does matter.

Here's the deal... society doesn't trust you; they think you're full of bull crap and they're skeptical about most things that come out of your mouth.

A stereotypical mindset runs rampant within our society when it comes to salespeople.

Relationship and promise bridges have crumbled as moments of being let down are all too fresh in their mind.

This stark reality places a damper on those 'sales professionals' who place their clients on a pedestal, placing their needs above their very own. They are faced with widespread prejudice and prejudgement that they must overcome.

Here's the cold hard truth, your client's mindset impacts you. You must realize what you say, what you do and how you approach problems will have an immediate and direct impact on your success.

How well do you truly know your clients and how well do they know you?

The one thing that counts is what your clients think of you. You are what your clients say you are!

"Perception is reality. If you are perceived to be something, you might as well be it because that's the truth in people's minds."   
Steve Young

START WITH YOUR MINDSET

You must be willing to change your mindset in order to change their perception.

Truly get to know your clients, take your sales hat off, roll up your sleeves and engage in healthy conversations.

  • Are you having meaningful conversations with your clients outside of the selling process?
  • How many relationships inside their company are you developing and nourishing?

You must develop a sincere desire and demonstrate you're interested in your client's world and what motivates them.

I'm curious...

When was the last time you had a conversation with one your clients that didn't involve trying to sell them something?

CHANGE THEIR MINDSET

If you want to be viewed as being 'great', if you want to be viewed as a true 'sales professional' then learn to become a servant. Stop selling…Start serving... Start being a leader and lead with your heart!

Quite frankly, many of you may find it exhausting but those sales professionals who lead with their heart and seek to serve their clients, change how they're perceived immediately.

Adopting a servant led mindset takes a conscious effort. You must learn and commit to developing self-effectiveness in areas such as:

  • Listening
  • Empathy
  • Stewardship
  • Building Community & Networks
  • Foresight & Vision

At the heart of stewardship is the careful nurturing of trust. It's about the trust your clients have placed in you. And with all relationships, so much of trust boils down to how well you transparently communicate.

Make the commitment to grow relationships not for sales sake but with a genuine and sincere heart. What winds up happening is you build a great community of clients.

You are what your clients say you are

BRING A SERVING MINDSET

You serve as the liaison between your client, your company and your products and services.

Learn to serve with each and every client. Lead with your heart.

  • A servant has a sincere, genuine and authentic desire to serve
  • A servant is all in and digs in deep
  • A servant is focused in on serving the needs of the person sitting right in front of them.
A servant gives a rip! Do you?

We all have an opportunity to serve. I can't think of a greater return on investment.

A Servants mindset:

  • I want to please you
  • I want to make you feel special
  • I want you to know I love having you as a client
  • Making you happy, it's not my job, it is my purpose!

Your clients must become your purpose and your passion.

BRING A LISTENING MINDSET

“Listen to the sound of the river, and you will catch fish.”
Old Irish Proverb

Listen with intent to learn and without an agenda. It's not about you, your wants nor needs, it's about your clients. Too many salespeople are coming to the business table with knives, forks and their own agenda.

Stop thinking about your quotas and commissions.

Ditch the hidden agenda. Sincerely focus on your client and how what you sell can best serve their hopes, dreams and goals.

Zig Ziglar said it best,

“You can have everything in life that you want if you just give enough other people what they want.”

Sales professionals seek to understand the needs, concerns, desires, issues, challenges and listen with curious intent.

A sales rep sells products, a professional sells a solution to the clients' problems.

Are you starting to the get the picture?

BRING AN APPRECIATION MINDSET

How your clients feel about you and their willingness to continue doing business with you are closely related. If they feel valued and are treated with care and attention, aren't they more likely to remain loyal?

A major factor to the client experience is appreciation. How are surprising and delighting your clients throughout the year?

Appreciation, it takes practice, consistency and the true understanding of people.

"The appreciation of pleasure can be the anchor of humanity."   
Elizabeth Gilbert

I believe integrating the use of SendOutCards is hands down how you ratchet up relationship building and appreciation.

How are you creating an emotional one-to-one connection and a memorable experience?

I guarantee a personalized card and tugging on one's heart strings, the card will never be thrown away.

Send a card on me to one of your clients...

https://www.sendoutcards.com/u/sellingfromtheheart

Let me know the response. I promise you'll create loyal clients and a memorable experience worth talking about.

A true human connection lives beyond surface level.

IT'S YOUR RESPONSIBILITY

I believe it is your responsibility to understand what your clients say about you. As a sales professional who is focused on long-term success, it is your main responsibility to profitably serve your clients.

By learning to change their perception of you, you will slowly but surely, eliminate the negative perception of salespeople.

The perception and mindset your clients have of you will not change overnight. Creating a positive mindset takes your commitment as well as consistent action to develop and refine the image you want your clients to see.

Approach each client with the utmost of integrity. Remember, be authentic, be real, be genuine and most of all sell from the heart!

No alt text provided for this image

I understand, I get where you all are coming from. Every day, I walk in your shoes. I am fully committed to helping your sales team integrate social aspects and heartfelt strategies into your current sales process to grow new business. I want you to get results. This is why I am passionate about doing this the right way, the genuine way, the authentic way! It's about understanding value before visibility.

Selling From the Heart is making a difference! I poured my heart into every page of this book and I think you're going to love it. You can find it on Amazon in paperback, kindle and in audio. You can click on the book image below and this will take you to Amazon.

No alt text provided for this image

In a world full of empty suits, I'm passionate about helping sales reps succeed by getting valuable before they get visible. I help sales teams understand the true value they bring to the market.

I appreciate getting the opportunity to share my stories. Integrating the use of social and sharing my story on LinkedIn was my “game-changer” in the highly competitive office technology world. With great pride I transform, challenge, coach and inspire sales teams to grow new business by helping them share their story and how they communicate it out by integrating the use of social inside the sales process. You can follow me on LinkedIn, Twitter, Facebook and on my podcast by clicking on Selling from the Heart.

The Week in Copiers Ten Years

The Week in Copiers Ten Years Ago 3rd Week in November

Some may ask how will our industry grow after COVID19?  There's some naysayers proclaiming that our industry is doomed and it will never be like it was.  Personally I think the pandemic has allowed us to reset and rethink our industry. I believe the next 5 years will be the best we've had in 10 years.

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Konica Minolta Introduces the magicolor 3730DN Color Printer

ART POST (GUEST) ·
the magicolor 3730DN is lower than the competition at only 1000W. The magicolor 3730DN also features integrated auto-duplex printing, 2400 (equivalent) x 600 high resolution image quality, and Konica Minolta's smart calibration system - enhanced Automatic Image Density Control (eAIDC) - to further improve prints with optimal color quality. "The magicolor 3730DN further expands upon our family of A4 color printers by providing customers with a full range of products and solutions to fit a variety
TOPIC

Konica Minolta Launches Clean Planet Recycling Program as Part of Global Sustainabili

ART POST (GUEST) ·
RAMSEY, NJ -- (Marketwire) -- 11/16/10 -- Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta), a leading provider of advanced imaging and networking technologies for the desktop to the print shop, today announces the launch of the Konica Minolta Clean Planet Recycling Program that will provide easy and cost-free consumables recycling to all customers. Whether relying on a single desktop printer, a complete fleet of bizhub® MFPs, or professional bizhub PRO or bizhub PRESS production
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Sharp to Introduce Five New Copier/Printer Models, Including a Digital Full-Color MFP

ART POST (GUEST) ·
Sharp to Introduce Five New Copier/Printer Models, Including a Digital Full-Color MFP Specifically Designed to Handle A4-Size Paper Delivers Maximum Performance Using A4-Size Paper, the Size Most Frequently Used for Business Documents; Full Set of Advanced Features in a Compact Design Sharp Corporation will introduce into the Japanese market two types of digital MFPs in three models specifically designed to deliver maximum performance using A4-size paper. The new MX-C312SC Digital Full-Color
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Ricoh's Zeus "Father of Gods and Copiers"

ART POST (GUEST) ·
Ricoh's Zeus "Father of Gods and Copiers" Hesiod's Theogony labeled Zeus as "Father of Gods and men". Ricoh Corporation is set to launch "Zeus" (engineering name) their first (home grown, one member of the P4P'er is claiming Lexmark, I'm thinking no to the Lexmark thingy) color A4 multifunctional device within weeks. Over at the Print4Pay Hotel forums there's been quite a bit of talk about these new systems. Word at the Hotel is that there will be...... rest of blog is here
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Torrington schools consider copier savings

ART POST (GUEST) ·
TORRINGTON — The school board voted unanimously Wednesday to authorize a five-year lease with Advanced Copy Technologies, pending review of the fine print. The vote could spell the beginning of the end for desktop printers, though administrators took pains to address concerns expressed by teachers. Superintendent Christopher G. Leone said the district's inventory of desktop printers costs about $225,000 every five years, including the cost of equipment purchase, ink and toner. The district also
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Alliance Creative Group, Inc. is excited to announce the addition of a Konica Minolta

ART POST (GUEST) ·
CHICAGO, IL, Nov 18, 2010 -- Alliance Creative Group, Inc. ( http://www.AllianceCreativeGroup.com The equipment has been added to produce quicker in-house turn-around time for projects involving full color promotional printing, digital printing and large format printing. The Roland Soljet Pro III has capabilities to produce high quality indoor/outdoor vinyl banners, posters, vehicle magnets, window clings and more with 1-2 day turn-around times. Our Konica Minolta C6500 produces business cards
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Re: New Samsung 11 x 17" Colour MFPs due Oct 01 USA

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, pull out usb keyboard... Whats the value in ricoh dragging their feet with all of this? Seems Ricoh, Canon and Xerox may be the last of the holdouts. When speaking with a rep at Ricoh they were concerned that A4 devices will lower profit (image that,they do make a profit on a box)expectations especially if A4 takes off. With the presence of Sharp, Samsung and KonicaMInolta they needed to make the move. Keep in mind though that neither KM, nor Sharp has come out with an robust A4 monochrome
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Ricoh Develops Distributed Scan Management Solution Based on ...

ART POST (GUEST) ·
specify scan settings and monitor DSM enabled scanners. Currently, DSM is compatible with the Ricoh Aficio MP C2800/3300. Ricoh offers a full range of digital imaging products suited for any workgroup environment from SMB to Enterprise, including color and black and white multifunctional copiers, printers, facsimile systems, scanners, digital duplicators, wide format copiers and digital cameras. Further information on Ricoh and its capabilities along with other Ricoh document management
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Xerox iGen4 Press Sets Off Productivity Spike Among Print Service Providers

ART POST (GUEST) ·
/xeroxcorp, http://twitter.com/xeroxoffice, http://twitter.com/xeroxproduction, http://twitter.com/servicesatxerox, http://twitter.com/xeroxevents, http://www.xerox.com/blogs or http://www.xerox.com/podcasts . XEROX(R), XEROX and Design(R) and ProfitAccelerator(R), FreeFlow(R) and iGen4(R) are trademarks of Xerox Corporation in the United States and/or other countries. XMPie(R), the XMPIE logo, uStore(R) and uDirect(R) are trademarks of XMPie, Inc. Prices, features, specifications
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UK printer market declines in Q3, survey reveals

ART POST (GUEST) ·
Jeremy Davies, who added that the numbers also "speak to the parlous state of the economy." All-In-One Inkjet and inkjet printer shipments fell 11.7% and 16.2% respectively, while dot matrix sales dropped 21.7%. All-In-One Lasers grew 46.2%, copier-based MFPs were up 61.6% and single function lasers climbed 28.1%. The tough market conditions were reflected in most of the major vendors performances with just HP and Epson the only to post growth, as Canon, Lexmark and Samsung lost market share, while
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Hybrid Print Industry Website DOCUWISE Launches the State of the Art Print Management

ART POST (GUEST) ·
printer toner cartridges, compatible inkjet cartridges, compatible/OEM copier toner, maintenance components, Laser/MFP/copier hardware, onsite maintenance/repair service and manage print solutions, from data collection to full TCO. All DOCUWISE products and services are available and manageable on-online, through a personalized web portal. PESO (Print Environment System Organizer), our personalized web portal that allows a client to manage their entire account on-line. With "PESO" it is possible
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DocuLex Releases Archive Studio’s Capture V5

ART POST (GUEST) ·
industries to include Local, State and Federal Government, Healthcare, Legal, AR/AP and Manufacturing, among others. New features in the V5 release are designed for saving time and valuable resources with improved automation of document processing and field-specific indexing, based upon newly implemented technologies in text recognition. In addition to the labor savings the new release generates, V5 has incorporated a new method of detecting individual documents within a stack of scanned paper. This
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Re: Does any National Copier Vendor still have their own in house leasing service?

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Canon has Canon Financial Services - which is a wholly owned subsidiary of Canon. This is a true captive program with Canon financial servicing the majority of the leases they originate Ricoh - Most of Ricoh's leases are sold to 3rd party leasing companies (GE, DLL, CIT, Wells) on a private label basis. Ricoh does have Ricoh Financial Services which is a true captive, but it only takes a small portion (Major Accounts) of the leases that are originated by Ricoh Ikon - they utilize Ikon Financial
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Canon U.S.A. Celebrates Another Award-Winning Year for Outstanding Customer Service a

ART POST (GUEST) ·
honored with an Editor's Choice from Popular Mechanics. Canon's PIXMA, SELPHY and imagePROGRAF printer lines all received recognition from key outlets such as PCMag.com with the Editor's Choice for the PIXMA MG8120, Computer Shopper's Editor's Choice distinction for the PIXMA MG6120 and MG5220 as well as Professional Photographer's 2010 Hot One Awards for the PIXMA Pro9500 Mark II and SELPHY CP790. Earlier in the year, the imagePROGRAF iPF8300, iPF6350 and iPF6300 large format printers, as well as
TOPIC

Ricoh NEW PRODUCT RELEASE - C3001, C3501, C4501, C5501

ART POST (GUEST) ·
NEW PRODUCT RELEASE New product released..see details below..some great new standard features...No SPF fax has to be ordered separately..great standard security features...demo terms available perfect time to order for demo room... Ricoh is pleased to announce the introduction of the new Ricoh Aficio MP C3001/C3501 and MP C4501/C5501 Digital Imaging System Product Release Schedule. Built on the phenomenal success of the Aficio MP C2800/C3300 & C4000/C5000, these new models offer additional
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EFI Makes iPad, iPhone and iPod touch Printing Easy with

ART POST (GUEST) ·
everywhere with a solution for printing directly from these mobile devices to a broad array of more than 250,000 Fiery-driven printers and MFP’s installed today,” said Toby Weiss, general manager of Fiery and senior vice president, EFI. “Following on the heels of our recent PrintMe enhancements, this unique offering enables business professionals to easily and quickly print from any application on their Apple device to almost any Fiery printer. No existing corporate printer fleets out there today work
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Lead in Prince George County VA for copiers

ART POST (GUEST) ·
I. Copiers – Our current copier lease will expire June 30, 2011. We will perform an in depth review of our copier needs and the number of copiers may be reduced division-wide for our FY 2011-2012 copier lease. http://pgs.k12.va.us/index/pgs...m_reports_postponed/
TOPIC

Print Audit Open Information Webinars

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Join us to learn more about Print Audit 6 and how it can help your organization decrease its print management costs and carbon footprint or even, recover lost print-related revenue. Registration here
TOPIC

Print Audit Open Information Webinars

ART POST (GUEST) ·
Go to this link for the Print Audit Open Webinar! http://p4photel.com/eve/forums...093916557#8093916557
TOPIC

Ricoh Aficio MP C2050SPF?

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Can anyone help with government pricing for this unit? They do 2300 black and 200 color per month. There is no other options other than fax. I have seen this in the field many times but never in a government setting. Thanks!
TOPIC

Ricoh mpc3301_3501 Brochure

ART POST (GUEST) ·
Ricoh MP C3001_3501 Brochure
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OKI's Color Digital LED Printers Receive "Fall 2010 BERTL's Best"

ART POST (GUEST) ·
November 21, 2010 09:00 PMEastern Time OKI's Color Digital LED Printers Receive "Fall 2010 BERTL's Best" - Awarded for four new color digital LED printers - TOKYO--( BUSINESS WIRE )--OKI Data Corporation, an OKI Group company specializing in the printer business, today announced the receipt of the " 15th Annual, Fall 2010 BERTL's BEST Awards " for four of its new digital LED printers. The C530 and C330 color LED printers received the Best High Performance Color Printer Award and the mono LED
TOPIC

Looking to show your customers samples of different stocks that run on a production c

ART POST (GUEST) ·
- Looking to show your customers samples of different stocks that run on a production color system? A paper vendor is running ads in print for pay trade publications, apparently giving away free sample swatches that were run on Konica Minolta gear. Details: o MtM Digital Media Swatch o Contact Jim Hatfield or Mark Meyer at 1-800-704-4647 o Or jim@mtmimagingsupplies.com
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Ricoh 6501C

ART POST (GUEST) ·
I've heard, however not seen this, that the new 6501c's are defaulted to 11x17 single click, can anyone confirm?Art
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SHARP® SPONSORS NATIONAL SEPTEMBER 11 MEMORIAL & MUSEUM DYNAMIC VIDEO INSTALLATION, P

ART POST (GUEST) ·
information, please write to Sharp Electronics Corporation, Professional Display Division, Sharp Plaza, Mahwah, N.J. 07495- 1163, call 866-4-VISUAL (866-484-7825) or e-mail ProLCD@SharpUSA.com. # # # ABOUT THE NATIONAL SEPTEMBER 11 MEMORIAL & MUSEUM The National September 11 Memorial & Museum is the not-for-profit corporation created to oversee the design, raise the funds, and program and operate the Memorial and Museum at the World Trade Center site. The Memorial and Museum will be located on eight
TOPIC

Canon U.S.A. and the New York Islanders Agree to a New Two-Year Sponsorship Agreement

ART POST (GUEST) ·
LAKE SUCCESS, N.Y., Nov 23, 2010 -- Long Island residents will once again see a familiar logo around the Nassau Veterans Memorial Coliseum as Canon U.S.A., Inc., a leader in digital imaging, today announced it has agreed to extend its sponsorship with the New York Islanders for an additional two years. "As a Long Island based company, we are proud to extend our relationship with the New York Islanders and continue building strong roots in the Long Island community," commented Bunji Yano, senior
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Re: First Look New Ricoh MPC2801_3301

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Spec sheet for the Lanier LD630c/635c and LD645c/655c attached.
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Re: First Look New Ricoh MPC2801_3301

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FAQ's attached.
MEMBER

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Re: New Kyocera Musical/ Dancing/ Singing MFP Commerical

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I think you are proabably corect on the Glee connection. I guess I must be too much out of touch with the world to make that connection myself. The actors do a good job and I am glad they got paid but whoever OK'ed this at Kyocera obviously has never sold a copier before.
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Re: Need some Lanier help?

ART POST (GUEST) ·
LD140 is Ricoh mp4001 LD316 is the Ricoh MP1600 SP3410 all I get is a printer here's the link http://www.lanier.com/products...&scname=Printers - Monochrome Laser&pid=1750&mname=SP 3410DN&ptm=features As far as price it all depends, as we all know! MP4001 suggested msrp is around $11,900 with scan & print. The mp1600 has many different configurations and starts at $2,450 with one paper tray, optional print, scan, fax, cabinet, paper tray and document feeder. Hope this helps. Art
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H i l l t o p U n i t e d C h u r c h o f C h r i s t

ART POST (GUEST) ·
Copier lease ends 1/11/11 – have one proposal from Xerox, will save money (basic copier, 2000 copies/month, $118/ mo vs. $198/mo… if incorporate fax, then $131/mo…). Council unanimously approved proceeding with the Xerox 5-year agreement. Also suggested having the contracted numbers of copies be based upon an annual average of 24,000 rather than monthly limit of 2,000. d. Southeast Association Meeting H i l l t o p U n i t e d C h u r c h o f C h r i s t 1 0 9 2 6 E . D e m o c r a t R o a d P
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PCL Drivers and Rotate Sorting

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On 2 separate machines in 2 separate locations today (Savin C9020 and Savin C2828) I encountered the same problem. When printing multiple copies using the PCL drivers the systems rotate sorted. This is a pain when you want to print 10 copies of a single page document and every one is criss-crossed. I worked with tech support on several work arounds, but have not found a satisfactory solution yet. Has anyone else seen this and do you have a solution? I have toggled Ignore Application Collate and
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Re: First Look New Ricoh MPC2801_3301

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We tried to order a Lanier LD533c (MP C3300) and were told that that the product has been discontinued. Has anyone seen pricing on the new models and Lanier model #'s for this series? The order was placed 2 weeks ago, and Ricoh just now told us that we can't get the product. As you can imagine, the customer is getting antsy, but we can't even re-sign the lease for the new model since Ricoh says info will be released this Friday.
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Re: First Look New Ricoh MPC2801_3301

ART POST (GUEST) ·
I doubt the cost will be higher, however..... ya never know, probably best to tell the customer they are getting the latest and greatest if they can be patient for a few more days or maybe Ricoh will step up to plate and give you an MPC4000 at the same price, I've seen it done before. Call your DSM and
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Re: First Look New Ricoh MPC2801_3301

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I noticed that earlier on the Ricoh Japan site.
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Re: New A4 Color Models from Ricoh?

ART POST (GUEST) ·
Want to know more, gee it doesn't look like a RicoH!!!
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Re: New A4 Color Models from Ricoh?

ART POST (GUEST) ·
quote: Originally posted by Jomama: and the SPc430 is a sammy, correct? Now the laser color engine from Ricoh
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Re: Ricoh NEW PRODUCT RELEASE - C3001, C3501, C4501, C5501

ART POST (GUEST) ·
Ricoh MP C3001 - C3501 New and Different.pdf
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Re: Ricoh NEW PRODUCT RELEASE - C3001, C3501, C4501, C5501

ART POST (GUEST) ·
Ricoh MPC4501-C5501 New &Different.pdf
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Re: Riso "ComCOLOR Where Are you"

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With David out of the Marketing role, the subsequent closing of most of the Riso Branch offices nationwide and the deterioration of the CPC of color prints from MFP's I'd think that the demise of Riso as anything other than a manufacturer of niche products is guaranteed.
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Re: Ricoh NEW PRODUCT RELEASE - C3001, C3501, C4501, C5501

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Art, you need to read the stuff you send. The answer was in the Lanier FAQ's that YOU posted. Q. What is the new Quota Setting feature? A. Quota setting is a new feature that allows administrators to set limits on the volumes that individual users or groups can run on the machine. More than a User Code tracking feature, limits can be placed on different kinds of output (color/B&W mode, copy or print, etc.)
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Re: Ricoh NEW PRODUCT RELEASE - C3001, C3501, C4501, C5501

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Thanks, But just about every document you ever see for DADF says "single pass" and since DADFs are standard on MANY systems including most higher speed Xerox models, how much of an advantage (or how different) is the SPDF?
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Re: Ricoh NEW PRODUCT RELEASE - C3001, C3501, C4501, C5501

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Just looking for the dollar amounts. Got em now, thanks. Ricoh increases MSRP with every new generation, so maybe this one is justified with the new standard security features. In the end, the new model's 8-10% higher prices will be more like 2-3 on the street level.
MEMBER

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Re: Print Audit Open Information Webinars

ART POST (GUEST) ·
Paul: Good Job posting this, I'll blast email the thread for you also. We had a couple of these last year and they were awesome, make sure you register to hear the latest and greatest from Print Audit. It's awesome!

The Week in Copiers Five Years Ago

The Week in Copiers Five Years Ago 3rd Week in November 2015

With Thanksgiving next week I'd like to thank all of our members and sponsors for their support in 2020.  This year has not been easy for any of us and we are all looking to a better climate for business in 2021.  I have only three words of encouragement for everyone "Never Give Up".

Enjoy these awesome copier threads from 5 years ago this week



Selling Copiers “The Good Ole Days”

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Selling Copiers “The Good Ole Days” Pac Man, Space Invaders and Donkey Kong were cool, everyonewas wearingRaybans, Nike Sneakers and Members Only jackets. In 1982 I sold my first copier, I started in the industry as a technician in late 1981. I was fantastic at taking developer units apart to perform PM’s. My only problem was I could never put them back together so they would work right. Thus my career in selling copiers started. Looking back I believe the first copier I ever sold was a Minolta
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Industry Notes from 11/22/2015

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local police for allegedly making fake $50 bills using a color MFP - Was using the money to acquire methamphetamine Fuji displays future MFP models - Fuji is maker of most of the printers and MFPs that carry the Xerox brand - Products were displayed at DocuWorld event in Kuala Lumpur - 36 new printer and MFP models to be launched - Use LED instead of laser printheads - Use polymerized toner instead of pulverized toner - Optional Smart WelcomEyes Advance 2 feature, is an infrared camera built
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Samsung Copier Million Page Test "A Tree Massacre"

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I recently saw caught a google alert in reference to a test that was done on a Samsung Multi-Functional Copier the other day. I thought, wow that's kinda cool, and dismissed it as alink that I didn't need to post on the site. The main reason is that this type of test is so Eighties! Yes, Eighties, back in the day, I would have loved to get a report on one of those tests to send to a customer. Today, I would say that 99.9% of all A3 (copiers that can copy, print or scan up to 11x17) canprint
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Re: Selling Copiers “The Good Ole Days”

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Come on Art, admit it. After 30 years of the good old days you would have been bored out of your mind. It is fun to look back on though. Sent from my iPhone Please excuse typos Thank you and Have a Great Day On Nov 18, 2015, at 12:07 AM, "Print4Pay Hotel" alerts@hoop.la wrote:
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Ricoh colour cut sheet systems secure five star BLI PRO Awards and infoSource top spot

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Ricoh will bring a range of products and services to drupa 2016 that will enable print service providers to accelerate their business transformation. Solutions on display will open new opportunities and routes to greater productivity and profitability for forward-thinking print professionals. Ricoh will also be bringing the Pro VC60000 to the show. The world’s largest printing trade
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Sharp Corp Begs Employees to Buy Sharp Products

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So, things are as bad as I thought they were at Sharp. This recent headline caught my attention yesterday, "Out of desperation, Sharp begs its own workers to buy Sharp products". What was my first thought? Whoa, maybe all of the Sharp Execs should go out and buy themselves a color copier for their home, they are probably going to need it, if things keep going downhill. In addition, just maybe all of those copier sales could right the ship! Yea, sure it will. On March 15th, Sharp Corporation
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KYOCERA Introduces Integration With DocuWare ECM

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KYOCERA Document Solutions America has announced the introduction of DocuWare Connector, a business application that allows any HyPAS-enabled or capable Kyocera MFP to serve as a portal to the DocuWare enterprise content management system. The application features numerous technical advances over the industry's other, earlier-generation connectors, including on-demand printing, intelligent file-size recognition, streamlined installation, card authentication and more. Kyocera's DocuWare
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Visioneer Unveils Innovative Scanner Rental Program With Xerox DocuMate Scanners

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Visioneer offers both product lines under a single reseller partners program. The 20/20 Perfect Vision program optimizes VAR margins and sales opportunities through volume incentive rebates, sales support and marketing tools. Additional information can be found at www.visioneer.com/2020 . NOTE TO EDITORS: XEROX®, XEROX and
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BetterBuys Distinguishes Canon imageRUNNER 1400 Series With Editor’s Choice Award

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MELVILLE, N.Y.--( BUSINESS WIRE )--Canon U.S.A., Inc., a leader in digital imaging solutions, today announced that BetterBuys has recognized the Canon imageRUNNER 1400 Series with the fall 2015 Editors’ Choice award in the black and white multifunction category. Awards are determined by evaluating features including price, speed, cost per page, paper handling and any unique features such as mobile printing capabilities within each respective category. “We felt these products should be
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New Xerox Workflow Solutions Automate Paperwork & Process Burdens in Insurance, HR

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examples of how we help organizations better serve their clients by relying on Xerox's automation and workflow expertise," said Mike Feldman, president of large enterprise operations, Xerox. "We help enterprises eliminate antiquated, inefficient document management systems, often the source of customer and employee dissatisfaction." In the insurance industry, growth can be stifled by labor costs, client satisfaction issues and compliance challenges that can occur with inefficient workflows and
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Marlin Digital installs a Ricoh Pro C7110x and Pro 8100

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23 November 2015 Marlin Digital installs a Ricoh Pro C7110x and Pro 8100 RICHMOND HILL, ON—Marlin Digital Imaging Inc., a full service print solutions provider has installed a Ricoh Pro C7110x and Pro 8100 to their fleet of existing Ricoh printers. Raffi Stepanian, operations manager at Marlin Digital Imaging Inc. The C7110X offers 90 ppm high speed full colour production with a maximum sheet size of 13” x 27.5” and the monochrome 8100 offers 1200 x 4800 dpi resolution, 40 gsm to 300 gsm multi
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Xerox WorkCentre 5955APT Proposal.pdf

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Re: Need Kyocera Copier (dealer) Price List

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Hi Art, I am with a Kyocera dealer and would love a premium upgrade. What exactly are you looking for?
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Re: Need Kyocera Copier (dealer) Price List

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Hey Jason: Thank you for joining!! I have the Kyocera pricing I needed. However, I will need it again in the future. We can do something then. But, we have a promo for a Premium/VIP. For each competitive (recent) quote or proposal that you email me, I will comp you a FREE month for each one. Will that work for you? Art
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Canon IRC3330 email encryption

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I can't get in touch with my TSE right now. Can anyone help me out in explaining the capabilities for encryption on the scan to email of this machine? I have a prospect who wants to meet tomorrow and thats one thing they are currently doing with their Toshiba. We have tried to figure it out on the Ricoh's before and believe it or not Ricoh couldn't even tell us how to make it work. Thanks in advance.
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Out of desperation, Sharp begs its own workers to buy Sharp products

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Sharp’s electronics business is currently in such dire straits that it’s now asking its workers to buy its own products to help itpull in some much needed revenue. While you might consider it a matter of routine for company employees to consider their own products over a rival’s, the Japanese company’s timingsuggeststhat in this case, their livelihoods may depend on such action. To ensure it doesn’t put too much pressure on its lower-paid workers, the company has even created a list
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Xerox Rolls Out Workflow Automation Platforms

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The four products are about reinforcing the Xerox offerings the company announced in April to build on efforts in personal and office productivity. Document management specialist Xerox announced four workflow solutions to alleviate paperwork and process burdens in data-heavy workflows, specifically in the insurance industry and human resources (HR) departments. The company's Workflow Automation Solution for New Business Processing drives a faster onboarding process for new policyholders and
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Print Audit Earns Prestigious CompTIA Managed Print Trustmark

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Print Audit Earns Prestigious CompTIA Managed Print Trustmark November 23, 2015 Calgary, AB - November 23, 2015 - Print Audit® announced today it has received the CompTIA Managed Print Trustmark™, a respected industry credential that signifies its adherence to best practices for technology service delivery and customer interaction. “Earning this credential identifies Print Audit as a business that meets or exceeds the best business practices the IT industry has to offer,” said Nancy Hammervik
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Re: so Dave Greene was let go from Ricoh yesterday?

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Hey Team, Here is the scoop. Ricoh eliminated the SVP sales role, and thus Dave Greene. Jim Coriddi / Dealer division now reports to marketing (Tim Vellek) and four vertically-oriented Direct Sales VPs (Commercial, Global, Healthcare, Govt/Ed) now report directly to Martin Brodigan. All of these roles previously reported to Dave Greene within the unified sales organization. Ricoh also combined all services (IT, professional, break-fix, etc.) within a new Services division that will support both
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Xerox WC7845 x2 Quote.pdf

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Re: Out of desperation, Sharp begs its own workers to buy Sharp products

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Hey, what a great idea, maybe all of the USA Sharp execs could buy their own copiers for their homes, that would surely give them a big boostin Japan. I would buy the RoBoHon if it was on the market! It's cool!
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One Device To Rule Them All

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One Device To Rule ThemAll by Print Audit Say goodbye to your laptop, tablet, personal computer and smartphone. One day soon they will be museum pieces or laughable curiosities tucked away in one of your junk drawers. “You actually used that thing Dad?” The day is coming in the not so distant future when the myriad of devices you use independently today will no longer be relevant. Read more of this post
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Sales Process / Sales Cycle

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What does your sales process / sales cycle look like? And what is your typical length of time to close? Mine generally looks like this: Introduction - Cold Calls, E-mails, LinkedIn etc. You are trying to meet with the DM or speak with someone who can give you information on when their lease is coming due or how old their equipment is. Discovery Appointment - Once you find an opportunity, you are meeting with the DM to identify their needs and build value. Proposal Appointment - Meeting with the
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Take a look at yourself, and then make a change!

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researchers use the internet during the B2B research process.” Whether you are a sales professional or a sales manager, selling in today’s hyper-connected, fast paced business environment is tough. If the buyer is online conducting their own research to help solve certain problems existing within their office; how are you as a sales professional positioning yourself online to capture their attention? To help answer, “How do you capture the attention?” I would like to take a step back to 2007
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Re: Will Sharp Make $4.1 Billion Debt Payment for March 2016

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It figures right? The two votes for Sharp came from a Sharp dealer and Sharp and Thailand. At least they are still drinking the kool aid an won't get off the sinking ship!
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Re: Ricoh 480W Question

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You're gonna make me get technical! Sp mode 5045-002 set to "5" causes user counter to display square feet. By the way, the 480w (like all good toner-based Ricoh WF devices) is capable of being set to display: Meters, Feet, Yards, and Squared versions of same. The caveat is/was: you should only change meter type once, and it is recommended to do so at setup (or installation).
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Re: so Dave Greene was let go from Ricoh yesterday?

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I did see that his position has been eliminated. I did not see though, if he had been offered something else within Ricoh. My guess he will show up at Samsung soon.
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Re: so Dave Greene was let go from Ricoh yesterday?

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or KonicaMinolta. Terri Campbell was also let go.
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Re: Out of desperation, Sharp begs its own workers to buy Sharp products

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I don't have a problem with this, I know people who work for Scott tissue who would rather use their sleeve than blow their nose on a Kleenex. My company buys PCs from the brands who are also our clients. Etc, I almost feel like if you have pride in your company and brand you should want to go out of your way to buy the products. Maybe not the Sharp Polaris Pro series though... Have a great weekend everyone,
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Re: Ricoh 480W Question

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It could do meters or linear feet, I don't believe it could do square feet.
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Re: so Dave Greene was let go from Ricoh yesterday?

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Yes true. I remember when every time someone from our region was fired or left they ended up at KM.
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Re: Out of desperation, Sharp begs its own workers to buy Sharp products

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Just read the article, didn't know employees had "suggested" purchase values... I take it back!
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Need HELP with Lexmark please!!!

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What system would you offer for these requirements: black print fax minimum capacity of 1,500 sheets of paper up to 11x17 speed of 45 ppm Also all of the above but 55ppm device
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The Importance of Power Analytics

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If you are not utilizing power diagnostic technology, you should be. Research proves that office equipment dealers not using proactive power protection and diagnostic intelligence have higher parts and labor costs per copy. Regardless, if you are a dealer principal, service manager, or sales rep, power affects your business and your bottom line; power quality issues cause no-problem found service calls, resulting in customer retention issues. Most power related issues are easily misunderstood
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Memjet Technology granted injunction against HP Inc. German subsidiary

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Memjet has announced that a German Court (District Court Munich I) has granted Memjet Technology Limited a preliminary injunction against HP Deutschland GmbH, a German subsidiary of HP Inc. The injunction is in effect throughout the German market and bars HP Deutschland GmbH from offering for sale, distributing and importing for those purposes the current ink distribution assembly of the HP 841 printheads which are utilized in HP's wide format printers using the HP PageWide technology. As a
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DocuWare Partner Conference Dates Announced

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to face to learn and listen is vital to our mutual successes. We look forward to welcoming our valued Partners in Las Vegas.” Docuworld 2016 will be at the Red Rock Resort Spa, Las Vegas. Best Regards, Steve -- Steve Behm Vice President Sales, Americas ------------------------------------------------------------------ DocuWare. Join the Revolution in Filing Paper. http://revolution.docuware.com ------------------------------------------------------------------ (888) 565-5907 or (845) 563 9045
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nQueue Chosen by Seyfarth to Support Less Paper Strategy

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process and workflow,” said John Gilbert, Senior Vice President at nQueue . “Firms like Seyfarth can leverage it to fit within their own processes and initiatives.” As part of the initiative, Seyfarth will also install nQueue’s iA Embedded , which supports the firm’s green initiative, and iA Print Manger in order to manage and recover costs from local prints, which are still a significant expense at the firm. iA Print Manager is a highly configurable application that enables a firm to capture all
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Re: Scanning features of RICOH MP5054 and Canon C4245

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I have no idea regarding the compression question. I would want to find out what the client's end-game is in asking about that. What current issue or benefit do they currently have that makes this important to them? From there, it would be easier to provide what they want. Regarding accounting, out-of-the box Ricoh will only track the quantity of scans per user using User Codes. If they want multiple tracking levels, (client + matter, user + project, etc.) they would need PCS Director, Equitrac
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Re: Rightfax type of solution

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I could really use some help here. One of my accounts is about to spend $50,000 a year with RightFax or something like it. Does anyone have any ideas how I might be able toinsert myself into this? Originally Posted by Old Glory: I have a very large organization looking to replace Eskerfax? with something and Rightfax is one of the solutions under consideration. I know nothing else about what they are looking to accomplish. I asked my Solutions Support Specialist with Ricoh what we had and he
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