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10 Years in the Cloud

MFP Copier Blog

Today's Hacked!

Today's Hacked!

Security Breach: 23andMe Reports Unauthorized Access to Ancestry Data of 6.9 Million Users"

  • 6.9 Million Users Affected: Nearly half of 23andMe's customer base impacted.
  • Stolen Data: Names, birth years, relationship labels, DNA details, ancestry reports, and locations compromised.
  • Exploited Feature: Hackers used the DNA Relatives feature to access account holder and relatives' data.
  • Password Reuse: Breach due to reused passwords, emphasizing the need for stronger security.
  • Privacy Risks: Significant concerns about genetic data privacy and identity theft.
  • User Steps: Urgent need for users to secure accounts, update passwords, and watch for misuse of their data.
  • Company Action: 23andMe urged to enhance security measures to prevent future breaches.
  • Reported on

Multiple States Affected by Breaches from Iran-Linked Hackers, FBI Reports

  • Iran-linked Hackers: Targeted U.S. organizations, including a PA water authority, due to their use of Israeli-made control devices.
  • Impact: Breach affected multiple states, disrupting utilities beyond water, highlighting vulnerabilities in critical equipment across various industries.
  • Tactics: Exploited weak cybersecurity like default passwords, left a message marking Israeli devices as targets.
  • IRGC Connection: "Cyber Av3ngers" linked to Iran's Revolutionary Guards targeted these devices since Nov 22.
  • Concerns: Deeper network infiltration fears and calls for federal investigation due to cybersecurity lapses in crucial sectors.
  • Regulatory Challenges: Criticism over inadequate cybersecurity measures in water utilities and other vital industries, despite Biden administration efforts to bolster infrastructure security.
  • reported on

Britain Denies Evidence of Sellafield Nuclear Site Hacking, Reports Reuters

  • Reported Incident: The Guardian alleged Russia and China-linked cyber groups hacked Britain's Sellafield nuclear site.
  • Government's Response: Britain denies evidence of state actor cyber attacks, citing robust monitoring systems and absence of malware.
  • Sellafield Overview: Controlled by the Nuclear Decommissioning Authority, the site in northwest England has 11,000 employees.
  • Office for Nuclear Regulation (ONR): No proof of state actor hacking found, but ONR notes Sellafield's current cybersecurity standards are lacking and under increased scrutiny.
  • Ongoing Investigation: Specific cybersecurity issues at Sellafield are under investigation, limiting further comments.
  • Guardian's Report on ONR: Suggests ONR might prosecute Sellafield individuals over cybersecurity shortcomings.
  • reported on Reuters

Authorities Report: 14 South Korean Entities, Including Defense Contractors, Hacked by North"

  • North Korean group Andariel hacked 14 South Korean entities, stealing 1.2 terabytes of advanced data, including defense technology and server credentials.
  • The breach, ongoing for a year, was traced through a South Korean server rental company, with victims unaware until authorities intervened.
  • Andariel, known for military intelligence theft, extorted 470 million won in cryptocurrency by damaging servers with ransomware.
  • Investigations revealed the money's route to North Korea through a Korean resident's account linked to a former Hong Kong-based exchange employee.
  • Police investigations focus on the financials and connections of the involved parties.
  • reported on

What Gets Recycled in My Electronic Devices?

Cell phones, tablets, and laptops are integral parts of our lives yet have a finite lifespan. When they reach the end of their usefulness, it falls on each of us to consider their environmental impact and pave the way to a sustainable future. Recycling these devices is not only a responsible choice but also a crucial step towards reducing electronic waste. There are specific components to these gadgets that can be broken down, recycled, and repurposed for future devices.

The Anatomy of Electronic Devices

Before we dive into the recycling process and what it entails, let’s break down the key components of cell phones, tablets, and laptops.

Batteries: The heart of any mobile device, lithium-ion batteries are the most essential component to cell phones, tablets, and laptops. They contain valuable materials such as lithium, cobalt, and nickel.

Screens: A device’s display screen often contains glass and other materials that can be recycled. For example, there are three parts of a cell phone screen—the glass, LED, and digitizer—which can be replaced or reused.

Circuit Boards: Cell phones, tablets, and laptops house intricate circuitry on their boards, composed of metals that are both ferrous (containing iron) and non-ferrous (not containing iron) such as copper, gold, silver, steel, and aluminum. Tablets contain more extensive circuitry than cell phones, and laptops have the most complex circuit boards of them all.

Plastics: The outer casing of many cell phones, tablets, or laptops is typically made of plastic, which is recyclable.

Rare Earth Metals: Small quantities of rare earth metals are used in various components like device speakers, screens, magnets, phone or tablet vibration motors, and laptop hard drives.

Now that we understand what’s inside our electronic devices, let’s explore how these components are recycled and repurposed.

The Recycling Process for Electronic Devices

Recycling electronic devices involves a multi-step process designed to recover and reuse valuable materials while minimizing environmental impact. The typical steps are as follows:

Collection: Devices are first collected from various sources, including consumers, businesses, and electronics manufacturers. Recycling centers, as well as some electronic retailers, offer collection services.

Sorting and Dismantling: At recycling facilities, the devices are disassembled into their various components. This includes removing batteries, screens, circuit boards, and plastics. The components are sorted based on material type and can be diverted for reuse.

Shredding: Some devices may go through a shredding process to break them down into smaller pieces. This helps to further separate the materials.

Material Recovery: After dismantling and shredding, valuable materials such as metals (gold, silver, copper, and rare earth elements), glass, and plastics are recovered through various techniques. These materials are then prepared for reuse, and the high-quality outputs are turned into raw materials for manufacturing.

Safe Disposal: Components that can’t be recycled, such as hazardous materials, are disposed of in an environmentally responsible manner to prevent contamination.

How Recycling Repurposes—and Preserves—Our Resources

Recycling electronic devices not only conserves valuable resources but also reduces the environmental impact of electronic waste. The recycled materials from our old devices are repurposed for future devices and other applications.

Metals: The metals recovered from electronic devices, including gold, silver, copper, and rare earth elements, are used in the manufacturing of new electronic components. These materials are highly sought after in the electronics industry due to their superior conductivity and durability.

Plastics: Recycled plastic from old devices can be used in the production of new casings and components, reducing the demand for new plastic materials and, subsequently, the carbon footprint associated with plastic production.

Glass: The glass from old screens can be melted down and used to make new screens or glass components for other devices.

Batteries: The lithium-ion batteries from old devices can be reconditioned and reused in less demanding applications, such as backup power systems or energy storage solutions.

Rare Earth Elements: The recovery of rare earth elements, although relatively small in quantity, is crucial, as these elements are essential for various high-tech applications. They can be reintegrated into the production of new devices.

Circuit Boards: Recovered circuit boards may be refurbished and used in various electronics, or the metals within them can be extracted and recycled.

By reusing these materials, manufacturers can reduce the need for extracting and processing virgin resources, which conserves energy and reduces the environmental impact associated with mining and manufacturing. This not only makes economic sense but also contributes to a more sustainable and environmentally responsible electronics industry.

The Global Impact of Electronics Recycling

Recycling electronic devices has global significance. Electronic waste, or e-waste, is a growing concern due to the rapid pace of technological advancement and the increasing use of electronic devices worldwide. E-waste often contains hazardous materials that can harm both human health and the environment. Therefore, the responsible disposal and recycling of electronic devices is vital.

In addition to reducing the demand for raw materials, recycling lessens the carbon footprint associated with manufacturing new devices, as it consumes less energy and resources compared to creating new materials from scratch.

The Role of Consumers

As consumers, we play a crucial role in the electronics recycling process. There are several steps we should all take to contribute to a more sustainable electronic ecosystem:

Responsible Disposal: When you no longer need a device, don’t throw it in the trash. Instead, find a certified electronics recycling center or drop-off location.

Erase Personal Data: Before recycling your device, ensure that you’ve wiped all personal data from it or work with a recycler, like ARCOA, that is certified AAA by the National Association of Information Destruction (NAID). This helps protect your privacy.

Upcycling: Consider repurposing your old devices for other uses, such as converting a tablet into a digital photo frame or using an old laptop as a media server.

Support Eco-Friendly Manufacturers: When purchasing new devices, consider companies that prioritize eco-friendly and recyclable materials in their products.

Ready to Recycle? ARCOA Can Help

Understanding what gets recycled in our devices is a crucial step towards promoting responsible e-waste management. As consumers, we have the power to make eco-conscious choices, support recycling initiatives, and contribute to a more sustainable electronic ecosystem. In doing so, we can play a significant role in preserving our planet for future generations.

If you are ready to move toward greater sustainability and start recycling your company’s devices, contact usto get started today. Our team of experts can make the process simple, easy, and secure.

MSP & MSSP & IT Industry Notes

Sponsored by

December 3rd, 2023

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use re-marketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client.

Seacoast Capital Announces Investment in Focus Technology Solutions, Fund V Closing

  • Seacoast Capital supports Focus Technology Solutions with equity and debt, enabling a management buyout and future growth
  • Chris Caprio, former CFO, becomes CEO as Doug Alexander transitions to the Board
  • investment from Seacoast Capital Partners V, L.P., a $280M fund focused on fostering growth
  • Boston-based IT firm providing hardware, software, managed services, and cybersecurity solutions
  • Caprio acknowledges Seacoast's backing; Alexander expresses confidence in Focus and Seacoast partnership
  • Financial terms undisclosed

TPx Updates Security Advisory Services Portfolio to Support Amended FTC Safeguards Rule

  • Tailored compliance assessments for revised FTC Safeguards Rule
    • Customized cybersecurity training addressing compliance needs
    • Improved incident response for rapid breach resolution
  • Comprehensive assessments for regulatory adherence.
    • Custom training empowering employees with compliance knowledge
    • Swift incident response to mitigate risks and maintain compliance
  • Enhanced services immediately available to TPx clients
  • TPx offers managed services, including cybersecurity solutions and unified communications

Dytech Group Brings Microsoft Cloud Managed Services and IT Support to Winter Park ...

  • Expert integration into Microsoft Cloud for enhanced productivity
  • Tailored support for Winter Park businesses' unique needs
  • Implementation of cutting-edge security protocols
  • Dytech is a technology solutions provider specializing in cloud services, cybersecurity, and IT support

Cybersecurity Notes

  • Idaho National Laboratory notified “hundreds of thousands” of current and former employees that their info was exposed after ransomware attack
  • Autozone, a car parts retailer, notified 185,000 customers of 7,000 stores that their info was exposed after cyber attack
  • WellTok, maker of patient engagement solutions, based in Denver, CO, notified 3.5 million patients that their PHI may have been exposed after cyber attack
  • CareTree, maker of patient advocate solutions, based in Chicago, IL, notified 1,097 patients that their PHI may have been exposed after cyber attack
  • Yakima Valley Radiology of Washington notified an unknown number of patients that their PHI was exposed after ransomware attack
  • St. Joseph’s Medical Center of Yonkers, NY paid a $80,000 HIPAA fine to settle claims of negligence after it illegally shared PHI of COVID-19 patients with a local reporter
  • The City of Long Beach, CA notified an unknown number of citizens that their info may have been exposed after cyber attack
  • Systems East, Inc. of New York, provider of online payment processing services, notified an unknown number of customers that their info may have been exposed after cyber attack
  • Vanderbilt University Medical Center of Nashville, TN notified an unknown number of patients that their PHI was exposed after ransomware attack
  • Crystal Lake Health Centers of Michigan notified an unknown number of patients that their PHI was exposed after ransomware attack
  • Southwest Behavioral Health Center of Saint George, Utah notified an unknown number of patients that their PHI was exposed after ransomware attack
  • Longhorn Imaging Centers, aka South Austin Health Imaging of Texas notified an unknownnumber of patients that their PHI was exposed after ransomware attack
  • Woodfords Family Services of Maine notified an unknown number of patients that their PHI was exposed after ransomware attack
  • WellLife Network Inc. of New York notified an unknown number of patients that their PHI was exposed after ransomware attack
  • UT (University of Texas) Health East notified an unknown number of patients that their PHI was exposed after ransomware attack
  • Daviess Community Hospital of Washington, Indiana notified an unknown number of patients that their PHI was exposed after ransomware attack
  • Wyoming County Community Health System of Warsaw, NY notified an unknown number of patients that their PHI was exposed after ransomware attack
  • Medical University of South Carolina notified 1,758 patients that their PHI was exposed after ransomware attack
  • Fenway Health of Massachusetts notified an unknown number of patients that their PHI may have been exposed when it was mailed to wrong patients
  • Southland Integrated Services of Garden Grove, CA notified an unknown number of patients that their PHI was exposed after ransomware attack
  • Warren General Hospital of Warren, PA notified an unknown number of patients that their PHI was exposed after ransomware attack

Quocirca study of print servers

Claims that 48% of organizations are increasing the number of print servers on their network

  • 32% of IT stated that print server costs are a top print management challenge

Voters turning to fax to reach politicians

Washington Post newspaper is reporting that Americans are starting again to use fax to communicate with elected officials

  • Are frustrated that they can not get through on the phone
  • Fax generates a “physical piece of paper they can not ignore”, stated one voter

How to Avoid Being a Victim of a Black Friday or Cyber Monday Scam

  • Check reviews and URLs before entering credit card details.
  • Watch out for unexpected pop-up windows during payments.
  • Be mindful of the amount of personal data requested.
  • Refrain from shopping on open hot-spots to prevent potential hacking
  • Employ a Virtual Private Network for secure connections on public Wi-Fi

AI-Powered E-commerce Strategies for Festive Season Success

  • E-commerce Challenges During Festive Seasons
    • Staff shortages
    • Supply chain disruptions
    • Shifting customer behaviors
  • AI's Crucial Role in E-commerce
    • Automation for efficiency
    • Data-driven insights for higher sales
  • AI Strategies in E-commerce
    • Customer Support Bots
      • g., H&M's Kik bot for fashion advice
    • Personalized Recommendations
      • Using AI to suggest tailored products (e.g., Stitch Fix)
    • Content Creation and Advertising
      • AI tools for efficient campaign creation (e.g., Plumy for Shopify)

Gartner Says Cloud Will Become a Business Necessity by 2028

  • Gartner forecasts cloud computing as an essential business requirement by 2028
  • Emphasizes the transformative role of cloud technology across industries
  • Predicts that the cloud will evolve from an option to a necessity for businesses globally
  • Identifies factors like agility, scalability, and innovation as key drivers for this shift
  • Anticipates a radical transformation in business operations due to cloud integration
  • Highlights the need for organizations to prepare and strategize for this imminent shift
  • Foresees increased reliance on cloud-based infrastructure for core business functions
  • Points out the potential challenges in security and data governance as the cloud becomes ubiquitous
  • Recommends businesses proactively adapt their infrastructure and policies for seamless cloud adoption

Sharp Synappx™ Cloud Print Print Management Solution - YouTube

Quocirca survey results published

  • 78% say printing is important to their business
    • 64% say printing will still be important in 2025
    • 84% say investing in IT security is top priority
  • 66% = cloud computing
  • 53% = mobility

Lock in on Cyber Security with ARCOA

  • IT Asset Disposition (ITAD): Manages the secure disposition of end-of-life IT equipment
  • Data Destruction: Ensures sensitive data is completely erased from devices before disposal
  • Asset Remarketing: Resells refurbished IT assets to maximize value recovery
  • Recycling Services: Provides environmentally responsible recycling of electronics
  • Compliance & Reporting: Offers documentation and reporting to meet regulatory standards
  • Secure Logistics: Handles the safe transport of IT assets throughout the disposal process

TWAIN Working Group Announces TWAIN Direct Cloud Scanning with Searer Business Technology

  • TWAIN Working Group (TWG), a not-for-profit organization providing and fostering a universal public standard for image acquisition devices
  • announced today that Searer Business Technology (SBT) has deployed their SBT Executive Series accounting/ERP application, with their scanning component now powered by TWAIN Direct
  • TWAIN Direct is a free, open-source standard that eliminates the need for users to install vendor-specific device drivers to communicate between TWAIN Direct enabled scanning devices and image-capture applications

IBM Collaborates with AWS to Launch a New Cloud Database Offering, Enabling Customers ...

  • AI-Workload Management: Amazon RDS for Db2 simplifies AI workload management across hybrid cloud environments.
  • Scalability and Efficiency: Provides scalable, cost-effective, high-performance data management for modern cloud-native architectures.
  • Automation of Tasks: Streamlines time-consuming database administrative tasks like provisioning, backups, and monitoring.
  • Operational Expertise: Combines Amazon RDS's operational proficiency with IBM Db2's experience in critical workloads.
  • Integration with IBM's Capabilities: Enables leveraging IBM's integrated data and AI capabilities on AWS for efficient data management and scaling AI workloads.

CGI joins Microsoft Intelligent Security Association (MISA)

  • Collaboration with MISA amplifies CGI's security solutions for clients
  • Raymond Daoud stresses CGI's commitment to robust security in digital transformations
  • MISA: Network of integrated security solutions aiding against evolving cyber threats
  • CGI's cybersecurity expertise spans defense, intelligence, and complex environments
  • CGI: Global IT consultancy offering diverse services for digital transformation

Konica Minolta Delivers Layered Security Approach and Solutions for MFP Clients

  • Tailored Security Solutions:
    • Offers customizable security layers based on office size and work styl
    • Stresses additional security for sensitive sectors like healthcare, finance, etc.
  • Print Device Security Measures:
    • Automated tools like encryption, data deletion, and real-time alerts for multifunction printers (MFPs)
    • bizhub SECURE Services provide enhanced password protection and encryption
  • Advanced Security Offerings:
    • BitDefender-powered antivirus for real-time malware scanning.
    • Shield Guard and Dispatcher solutions for comprehensive monitoring and secure workflow management.
  • Continuous Innovation and Support:
    • Commitment to ongoing updates and new measures to stay ahead of cyber threats
    • Immediate availability of various security levels and educational resources

Becoming A Professional Requires An Investment, Are You Willing To Make It?

What are the first words that come to mind when you think about investing? Stocks? Real estate? Coins?

Becoming a sales professional requires a different form of investing.

"It hurts like hell when the world won't invest in you. But it's excruciating, almost more than you can bear, when you don't believe and invest in yourself."
Julia Cameron

As we kick off our time together, I ask you to reflect upon the above the quote and last three words, invest in yourself.

This is going to be a mirror moment for many of you... If you fail to invest in yourself, you will never be able to collect on yourself.

What does this mean to you?

When was the last time you invested in yourself?

Warren Buffett, the current chairman and CEO of Berkshire Hathaway, is one of the wealthiest people in the world. He’s also a master of investment. The two go hand in hand, of course; the more you’re ready to give, the more you can expect to receive.

His secret for success is, and for that matter, the most precious advice you can receive: “Invest in as much of yourself as you can, you are your own biggest asset by far.”

Here’s why it's the biggest truth of them all, and how to make this part of your life.

"The most important investment you can make is yourself."
Warren Buffet

Let's face it, you don’t have to look that far to see those who decide to invest and spend time on their personal development, soon capture great opportunities, as they are always seizing the moment.

Simmer a bit on this quote courtesy of Tom Steyer,

"We will pay a heavy price if we insist on navigating the 21st century with a 20th century mindset."

Simply put, the way it was is not the way it will be.

What got you to where you're at will not keep you there.

You must be willing to get off the comfy couch. You must get outside of your physical, mental and emotional comfort zones. You must be willing to push the envelope, to get comfortable being uncomfortable, and invest in your growth.

Would now be the time to rise up and become that sales professional you were destined to become as opposed to living in the sales rep safety zone?

Unfortunately, many in sales are consistently inconsistent and will turn their head and mentally say, "No thank you, I'm comfortable just where I am at." And you know what? That's OK, just accept the fact that at some point in time you will be replaced by a sales professional.

Is your thought process, behavior, attitude and approach to your sales career helping or hindering your growth?

Allow me to throw some stone-cold truth at you right now.

The average person (mirror moment) is not willing to invest in their self.

Follow along with me on this one... Go up to someone and offer them an average version of something that will better them for free, or have them pay to get the real deal, life changing results.

The average person will take the free version. My sales folks, this is why most people can’t finish. It is harder to quit when you have invested fully in yourself.

A free version simply has no investment. There's no skin in the game. It makes it much harder to give up on something you’ve paid money for.

A person with the free version can quit without any thought.

A person that hasn’t made any sacrifices will quit. The person that hasn’t invested their own money will quit. Why is this? Because whatever it is has no worth to them.

Investment creates worth.

This is why I firmly believe sales professionals are invested. They have developed habits, routines and rhythms that guide them to stay at the top.

Sales professionals are called professionals for a reason, are you willing to invest and do the work?


The way you view yourself determines the way you invest in yourself.

Some of you right now just might be asking yourself... What the heck do you mean by this? I ask you to please follow along.

Imagine a doctor who is embarrassed being a doctor? A nurse who covers up the fact they are a nurse. Or a teacher who doesn't want anyone to know what they do for a living.

With honesty and sincerity, how many in sales can proudly say the same?

How many in sales hide behind other names to dilute the fact they are in sales?

They call themselves account executives, product specialists, customer relationship agents, relationship managers, or even resource managers, just to name a few.

Sales professionals are proud of who they are, they celebrate it!

Sales professionals understand selling is one of the most fundamental and important functions within society. Without selling, how does money move through the economy at the rate that it needs to?

When you look into the business mirror, are you seeing a sales rep or a sales professional?


"Without hard work and discipline it is difficult to be a top professional"
Jahangir Kahn

Fail to invest and put in the work and you will never find true success.

You may have heard of Malcolm Gladwell and his 10,000-hour rule. He studied and discovered that the most successful people are the ones who have put in the hard work. They are the ones who dove into their craft and studied it. And they worked and worked and worked on it some more.

You can’t expect success to come to you just because you want it to. You must be willing to work at it. You must become disciplined and determined.

You must adjust your mindset. Every morning, look in the mirror and say to yourself,"I'm a sales professional. Today I will do the things no one is doing to achieve the results that no one is achieving."

Sales professionals:

  • Are deeply committed to themselves.
  • Are committed to a strong work ethic.
  • Are committed to a process and a plan.
Will you commit to investing in doing the things necessary to change the course of your sales career?

Will you commit to doing the work, or dodge it, settling for the average sales rep's mindset?

  • Becoming better is simply, better.
  • Progressing is simply, progress.
  • Potential is simply, potential.
Sales professionals invest in themselves.

How many of you have invested at least 10% of your annual income in your own professional development in the past 12 months?

Sales reps believe it's not their responsibility to improve themselves. They find excuses not to attend seminars, workshops, online learning, or even purchase series of books without their company paying for it and requiring it of them.

Sales professionals invest in themselves. They view themselves as professionals.

They have developed a professional mindset. Professionals understand that they must constantly and continually "sharpen the saw." They diligently read books, attend industry related conferences, listen to podcasts, and invest in online learning.

They have coaches and mentors to help them become even better.

Let's stop and think for a moment... Can you imagine your tax accountant delivering your tax returns and then mentioning they haven't spent any time updating themselves on tax laws for years?

How about the doctor going into surgery to work on one of your family members, thoughtlessly saying,"It's been years since I've bothered to take a class or upgrade my skills."

Why is that sales reps find excuses and sales professionals just do it?


The legendary Kobe Bryant once said,

"I have nothing in common with lazy people who blame others for their lack of success. Great things come from hard work and perseverance. No excuses."

Shall we all drop the mic now?

Soak a bit of this in for a moment...

Sales professionals understand that the initial achievement is just the tip of the sales iceberg.

Sales reps stop as soon as they reach the peak... such as achieving presidents club.

Sales professionals seek feedback and critique as thoughtful insight.

Sales reps view this as someone criticizing them.

Sales professionals accept responsibility and hold themselves personally accountable.

Sales reps blame others, point fingers and makes excuses.

Sales professionals grow after failure.

Sales reps sulk, pout and cry after failure or lost deals.

Sales professionals strive for continuous growth.

Sales reps strive to achieve.

Sales professionals live for the truth.

Sales reps live for opinions.

Sales professionals commit to self-investment.

Sales reps commit to self-deflection.


The investment that you make on yourself will become the most profitable investment in your life.

Your sales life nor your sales results will not get better by chance, only by change.

Don’t wish for an easier life, wish that you were better! The good news is, every day is an opportunity to become better. Better tomorrow than you were today.

Like Gandhi said:

Be the change you want to see in the world.

Investing in yourself means adding value to your life, which in turn adds value to others (these being your clients).

Opportunities start to appear, and doors start to open. My sales friends you must become intentional and consistent for big changes to happen.

The best investment you can make is the one you can’t be taxed on and the one not even inflation can take away from you. It's the investment in you.

I will leave you all something to think about courtesy of the billionaire investor Mr. Warren Buffett...

“Ultimately, there’s one investment that supersedes all others: Invest in yourself. Nobody can take away what you’ve got in yourself, and everybody has potential they haven’t used yet.”

One more from Mr. Warren Buffet,

"Your potential is something that will help you have a more interesting life, but there is no better time to work on that than today."

Choices, Chances, Changes.

You must make a choice to invest in yourself or your life will never change.

Stacy Sherman🎙️🎧 📘 is a certified customer experience (CX) speaker, author, journalist, advisor, and the award-winning host of the DoingCXRight podcast. Stacy is recognized for her Heart & ScienceTM proven framework, renowned for its ability to generate profitable clients and foster brand loyalty through an empowered and valued workforce. With 25 years of experience as a strategist and practitioner at companies like Verizon, Liveops, Schindler Elevator Corp, Wilton Brands, and AT&T, Stacy has consistently practiced what she preaches. Furthermore, she holds leadership roles on multiple university boards and has been featured in prestigious publications such as Forbes and other top-rated outlets.

Stacy's driving purpose is to cultivate lasting relationships and create meaningful experiences that enrich people's lives.


Stacy joins us on theSelling From the Heartpodcast to discuss the importance of customer experience in sales.

She emphasizes that customer experience and customer service are not the same thing, and that customer experience encompasses the entire journey a customer goes through when interacting with a brand.

Stacy introduces the heart and science framework, which blends the emotional and human aspects of business with data and metrics. She highlights the need for sales leaders to break down silos and create synergy between departments to deliver a consistent customer experience.

Stacy also encourages salespeople to listen to customer feedback, both solicited and unsolicited, and bring that feedback back to the internal teams to drive improvements.


Customer experience is the entire journey a customer goes through when interacting with a brand, while customer service is a part of that journey.

The heart and science framework blends the emotional and human aspects of business with data and metrics to create a sustainable customer experience.

Sales leaders should break down silos and create synergy between departments to deliver a consistent customer experience.

Salespeople should listen to customer feedback and bring it back to the internal teams to drive improvements.


"Customer experience and customer service are not the same thing."

"The whole journey matters. If the beginning is fantastic but the end is hard, customers will leave."

"People buy from people they trust, people they like. It's the authenticity and connection that matter."

Learn more about Stacy Sherman:


Learn more about Darrell and Larry:

Darrell's LinkedIn:

Larry's LinkedIn:


Got a video about how you sell from the heart? Share it by texting VIDEO to 21000.

Please visit BarnesandNobles to order your copy of the rerelease of the Selling from the Heart book.


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This Week in the Copier Industry 10 Years Ago

This Week in Copiers Ten Years Ago

First Week of December 2013Real Copier Sales

Real Copier Sales

I think, in general, companies put way too much stock in how much of a difference a Sales Manager can make. I also feel that all to often the "Peter Principle" comes into play. For those that aren't aware,The Peter Principle is more here

Check These Great Copier Threads from Ten Years Ago This Week

Canon Demonstrates Creative Application Of Latest Graphic Art Printers At Art Miami And Context 2013 Fairs

previous models. The new multi-sensor included with this printer provides outstanding color-density detection and allows for full calibration. In addition, the Color Calibration Management Console equipped in this devices, allows users to easily execute and monitor the calibration status of multiple printers on a network from one PC. High-Quality Imaging, Stunning Prints Taking print quality and accuracy to a whole new level, Canon's PIXMA PRO-1 printer delivers stunning, high-quality output

Canon U.S.A. Unveils Océ VarioPrint 6000+ Series of High-Speed, High-Volume Digital Production Printers

deliver critical savings to print providers. This black-and-white printer is ideal for burgeoning industries -- such as on-demand, digital book printing -- due to its registration accuracy, outstanding print quality, and flexible mixed-media feeding. With its productivity advantage on over-sized media, it is up to 60 percent more productive than current competing digital sheetfed systems. Focus on Sustainability Canon continuously innovates with environmental sustainability at the forefront. The

KYOCERA launches new range of color scanners and printers

Drum. Kyocera continues its legacy with the new range of A3 MFP’s which has a Drum life of 1.5 lacs pages(3 times than any other equivalent competition product) 9-10.5 lac prints of Mainframe/Machine life(Highest in the industry). For the first time, Kyocera has introduced Color Scanning in its Segment 1 machines (20 ppm or below), which ensures flawless digitization of color documents. Each model is equipped with print box feature, a unique application provided with this new range of printers to

e-Image Data Announces Lawsuit Against Konica Minolta for Patent Infringement

Oct 05, 2012 HARTFORD, Wis. – e-Image Data has filed a lawsuit against Konica Minolta and two of its resellers in U.S. District Court for the Western District of Wisconsin for the infringement on patent number 8,269,890 B2, issued for the company's digital microform imaging apparatus. The patent protects the hardware for the ScanPro2000, a microform scanner used in the world's most prestigious libraries and private companies. The ScanPro 2000's patented technology allows it to: Have a

Fuji Xerox Korea Releases Facial-Recognition Digital Multi Printer

recognition process. If the user approaches the multi-printer, the machine senses a change in heat and movement, automatically shifting from an electricity-saving mode to a motion mode in just 3.1 seconds. The ApeosPort-V C775 also provides a translation service. If the user inserts a document that they want to translate into a multi-printer scanner, and select the language on the control panel, a translated document is printed out. It can support four languages including Korean, English

Ricoh Selects Wind River Simics for Development of Multi-Function Printers

- from design, test to debug. Ricoh is a global technology company that covers a wide range of businesses segments including office imaging equipment, production print solutions, document management systems, and IT services. Ricoh is using Wind River technology to develop their next generation MFPs that have printing, scanning and copying functionalities. "Ricoh is consistently working to deliver new innovations to the imaging equipment market as well as its peripherals and service market

Konica Minolta South Africa’s innovative solutions to SA’s literacy problem

literacy problem." Konica Minolta South Africa Konica Minolta South Africa is a leader in advanced document management technologies. Wholly owned by the Bidvest Group, the company focuses on complete business solutions, including production print systems, digital presses, multifunctional products (MFPs), managed print services, vertical application solutions and related services and supplies. Konica Minolta is one of the only manufacturers in the digital imaging industry, over the past 20 years, to


IRVINE, Calif. (Dec. 3, 2013) — Toshiba America Business Solutions, Inc. ( ), a leading managed print services (MPS) provider and business printing solutions innovator, recognized eight of its top-performing dealers and international distributors during the company’s annual sales conference – LEAD 2013 – recently in Orlando. The awards ceremony culminated with the naming of Frank Grasso, chief executive officer of Brooklyn, N.Y.-basedTGI Office Automationas Toshiba’s

Toshiba Enhances e-BRIDGE Print & Capture Mobile App for Android Smartphones and Tablets

Toshiba Enhances e-BRIDGE Print Capture Mobile App for Android Smartphones and Tablets Mobile Print Software Incorporates Added Scan, Finishing and Eco Capabilities. Irvine, CA. - To address the needs of an ever increasing mobile workforce, Toshiba America Business Solutions, Inc. ( today unveils the latest feature-rich version of its e-BRIDGE™ Print Capture mobile software app. The leading managed print services (MPS) provider and business printing solutions

Zambian company DIGIprint expands offering with purchase of latest Xerox wide format press

DIGIprint, the authorised Xerox distributor in Zambia, has broadened its offering to customers with the purchase of a Xerox Wide Format IJP 2000 press – the first on the continent – from Bytes Document Solutions, the authorised Xerox distributor in 26 countries in sub-Saharan Africa. The purchase was driven by a growing demand for affordable wide format printing, as well as shorter turnaround times and high-quality print products. "Buying the first IJP 2000 press in Africa positions DIGIprint
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How Can a Scanning Workflow be Created on a Copier?

What is Workflow? Workflow is the movement of documents and information throughout anorganization in-order to make decisions and complete any required processing that they create". I found this on the FileBound site. I know that most of my clients are using theirmultifunctionalcopiers to scan, but it wasn't until the launch of the new Ricoh Metis multifunctional copier series that I felt that I needed to dig deeper with my prospects and clients about how they are using the scanning on the
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To Ricoh "What I Want for Christmas for 2014"

this before and will continue to ask until I get it, but can you please bring me an envelope printer with a fiery , a large capacity envelope feeder and a conveyor stacker....pleeeease!! The ability to search folders from the copier that reside anywhere on the network . No more of this global scan crap or third party embedded software. I'd also like to have a 50 or 60 page per minute A4 MFP (black) that can staple, print, scan, fax and hold oodles of paper, maybe 4,000 sheets? A bookletmaker for

Kyocera Introduces Two New Breakthrough Color TASKalfa MFPs

touch screen control panel. Optional Fiery Print System for higher level color output Designed with Kyocera’s award-winning long-life technology, the TASKalfa 7551ci and 6551ci offer a class- leading 600,000-page preventive maintenance (PM) schedule with a matching drum yield. This PM cycle creates longer intervals between required service visits, thus minimizing maintenance costs and raising productivity levels. Powerful Business Applications Kyocera TASKalfa MFPs integrate seamlessly with a wide

Ricoh Vice President of Strategic Marketing Terrie Campbell to present at Business Imaging Expo

. For details on Ricoh's full line of products, services and solutions, please visit . | About Ricoh | Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in about 200 countries and regions. In the financial year ending March 2013, Ricoh Group had worldwide sales of 1,924 billion yen (approx. 20 billion USD). The majority of the

Xerox named a winner at BLI’s 2014 PRO Awards

Buyers Laboratory (BLI), the leading independent authority in the document imaging industry, has named Xerox as a winner at its 2014 PRO Awards. The Xerox Colour J75 Press was acknowledged as a best-in-class production print device, specifically for outstanding colour in the light- to mid-volume production section. Having generated tens of millions of impressions on production devices from the leading vendors over several years, BLI's production tests reveal the attributes that distinguish the
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My Top Ten Likes for the New Ricoh MP 2553 / 3053 / 3353

I always like to give a little back ground about about the previous models and one important note is that Ricoh has decided to not offer non networked version of the MP 2553/3053 and the 3353. With the previous "52" series you were able to get a non networked version, which means that the system was just a copier. I'm kinda on the fence with this decision since I've recently quoted a few of the older "52" series with a coin box attachment. I felt that I had an edge against the competition since
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Managing Sales

Today, I found out that I'll now have to break in my 5th sales manager in less than 4 years. I hate to see anyone lose their job, all I can hope is that person lands and I'll be sorry to see that person go. Even though I've been in the industry for 33 years, it's only in the last 4 years that I've ever had to experience having a sales manager. The first few years of my career had the owner running the show, but there were no quotas, I can say that the only quota was that you made "x" amount of
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31 Ways to Close More Sales (#17 of 31)

I tell you some of the stuff that I'm reading about selling is......stupid! I agree that selling, and prospecting has changed, but when presented with the opportunity to sign the order...., well we need to get the order signed or not get paid. Being a valued business partner is a valid concern, however you can't become that partner if you don't have any closing skills or can't negotiate (if needed) 17. Call your Manager Close: Are you in a tough negotiation? Has the customer just given you a

Re: To Ricoh "What I Want for Christmas for 2014"

Hi Art, We sell the A4 product in Northern Ireland your talking about,we are a Lexmark Business Solutions Dealer and its a Lexmark XM7100 series, upto 70 page per minute staple, scan, print, fax etc all as part of a standard specification at very low CPC. For the desktop we sell the Lexmark XM3150, 42 page per minute A4 mono. 7 inch colour touchscreen and Low CPC also. Good products that are helping us win deals we couldnt win with Sharp or Konica Minolta products. Have a good Christmas from

Toshiba Smart Client Manager 2.0 Features Hard Drive Health Monitoring

/ToshibaUSA, on Twitter at, and on YouTube at About Toshiba America Information Systems, Inc. (TAIS) Headquartered in Irvine, Calif., TAIS is comprised of three business units: Digital Products Division, Imaging Systems Division, and Telecommunication Systems Division. Together, these divisions provide digital products, services and solutions, including industry-leading laptops, tablets, HDTVs, Blu-ray Disc(TM) and media streaming products; physical and


and other operations. The extension reaffirms Ricoh’s position as the Official Document Solutions Partner of the Philadelphia Eagles, building on a partnership formed in 2010. The partnership includes management of the Eagles’ fleet of multifunction products (MFPs), production printing devices, laser printers and the supplies they consume. Advanced capture, mobile cloud and green printing solutions help keep information secure while enhancing on-the-go productivity and supporting the

Hit All Your Sales Goals in Just 5 Hours a Day

Bill is the successful CEO of the most effective sales organization in his industry. In just ten years, his company has skyrocketed from $0 to $50M with organic growth in the very traditional copier industry. He attributes much of his success to developing a first-class sales team and asking his salespeople to sell only five hours per day. But, what is the “Five Hour Sales Day”? go here for more special thanx to Adrian for emailing me this link!

OKI Data Americas To Sponsor And Participate In The Business Imaging Expo

OKI Data Americas announces its participation and sponsorship in the upcoming Business Imaging Expo taking place December 10-12, 2013 in Las Vegas, NV at the Mandalay Bay Convention Center. There in booth 901, OKI will demonstrate its newest mid-workgroup portfolio, five station A3 digital color printer, along with a host of newly launched print and vertical solutions. The following OKI Data printers and multifunction devices will be demonstrated at the Business Imaging Expo CX3535/CX4545

Xerox Canada and Datawatch partner to unlock value of data for retail chains, other large enterprise

Canada Headquartered in Toronto, Ontario, with regional offices nationwide, Xerox Canada provides extensive, leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size, in industries such as financial services, retail, telecommunications, healthcare, education and transportation. Xerox Canada offers and delivers an exclusive portfolio of leading managed print services (MPS), communication and marketing

Tech Data UK offers resellers easy entry into managed print with Xerox Supplies Services

Dec 03, 2013 (Menafn - M2 PRESSWIRE via COMTEX) --Tech Data UK is working to introduce Xerox SuppliesServices (XSS) software to more channel partners and encourage them to build a managed print services business. By installing the XSS Discovery Agent software on a customers network, resellers can monitor using XSS Command Centre the levels of ink and toner cartridges on the entire estate of printers and MFPs. The service is cloud-based, so resellers can monitor their customers print estate from

Re: Managing Sales

I think it partly depends on your dealership's status in your market the direction of the company. Over my 10 years, I've had 3 sales managers, we've been experiencing growth ever since I've been here, so we haven't really been a stepping stone for managers to seek higher positions with more capable dealers in our market. Every change was simply because ownership wanted to take the company in a different direction. On the other hand, competitors in our market that have been on the decline

Re: Managing Sales

I think, in general, companies put way too much stock in how much of a difference a Sales Manager can make. I also feel that all to often the "Peter Principle" comes into play. For those that aren't aware,The Peter Principle is a proposition that states that the members of an organization where promotion is based on achievement, success, and merit will eventually be promoted beyond their level of ability. Good sales people seldom make good managers.

SimpleScan Delivers Cloud-Based Faxing Service

of faxing documents on the go," said Karl Etzel, COO, Document Capture Technologies. "The inclusion of fax in SimpleScan Connect's suite of document management services is one more way we enable small business productivity and efficiency, especially for those who send faxes infrequently." SimpleScan Connect makes it easy to digitize paperwork and integrate content into business processes and web-based services. The new faxing functionality, along with the recently introduced Prizm Capture

Re: To Ricoh "What I Want for Christmas for 2014"

Art... you'd make $1 million a year if you sold Canon! Love the idea of the staple-free stapler though - not sure if it would be worth it because staples are so cheap and most companies would probably charge double over a regular staple finisher.

Re: To Ricoh "What I Want for Christmas for 2014"

How about an entry level wide format printer based on GelSprinter technology? $3-5K price range. A quality Tabletop B/W with a full sized display and a low cpc.

Re: To Ricoh "What I Want for Christmas for 2014"

FYI- Fujitsu scanners will be available thru Ricoh very soon. I have a solution for envelopes, message me and i will get you the contact information.

Re: To Ricoh "What I Want for Christmas for 2014"

Originally Posted by Czech: Art... you'd make $1 million a year if you sold Canon! Love the idea of the staple-free stapler though - not sure if it would be worth it because staples are so cheap and most companies would probably charge double over a regular staple finisher. Staples are not as cheap as you think they are take a read of this.. http://mfpsolutions.blogspot.c...cost-of-staples.html

Re: Colorado churches say they fell victim to copier scam

This is horrible! It's happened in Portland as well! A small independent dealer almost went under because of the salesman that did the same thing, all within 30 days! I sure hope someone presses charges...

Actionable Intelligence Enters Fifth Year with New Website and Special Promotion

Actionable Intelligence, the leading source of news, analysis, and custom research for the digital printer, MFP, copier, and consumables markets, is entering its fifth year. The company is celebrating this milestone with a new and improved website as well as a special offer for new subscribers to . “We are honored to have become the leading information provider for the printer and supplies industry,” said Charles Brewer, president and founder of Actionable

Azerty Keyboard "What is"

Never hear of this today and I found it on one of the new Ricoh systems

Ingram Micro Awards SAMSUNG with 2013 Smart Partner Award

-SAM-4BIZ or follow Samsung EBD via Twitter: @SamsungBizUSA . About Samsung Electronics Co., Ltd. Samsung Electronics Co., Ltd. is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds oftelevisions, smartphones, personal computers, printers, cameras, home appliances, LTE systems, medical devices, semiconductors and LED solutions. We employ 270,000 people across 79 countries with annual sales of

Re: Hit All Your Sales Goals in Just 5 Hours a Day

Well, after the read I kinda like it, especially the part about going home after 5 hours, but I guess the devil is in the details. Yes, you could make 20 calls per hour and do it for 5 hours, then go home, however you'll be sure to get the appointments and then we have to figure in the travel time...


Re: Ricoh Co Ltd : Now on the Web: Imagine the Year 2036

How about they get back on the topic of manufacturing a color wide format device that doesn't suck, a decent A4 desktop MFP solution and making scanning to nested folders w/ OCR capability standard instead of whatever they're trying to do w/ this nonsense?

Re: Ricoh Co Ltd : Now on the Web: Imagine the Year 2036

maybe they should let us p4p'ers map out their future!!

Re: To Ricoh "What I Want for Christmas for 2014"

Wow, 70ppm A4, I could do some damage with that!

Ask Us Anything

It was during the early days of Covid19 that Greg and I did a series of Virtual Live Chats with Print4Pay Hotel members and followers of Greg Walters.

Those were some dark days for those us that made a living selling office technology belly to belly. There we many questions, not many answers along many comments about how many us were changing the way we communicated with our clients.

Those chats gave us the confidence that we could change. Sharing our stories with others and their stories with us allowed all of us to grow and prosper in the time of COVID19.

With a prognostication for a major recession in 2024, and the continued reduction in printed pages Greg and I thought it would be a good time to start our series again.

Every Friday at 4PM est Greg and I will be available to chat about whatever you want.  Ask us questions, let us ask you questions, tell us a cool sales event, ask us what we would do in certain sales scenarios.  I believe this will be a great group for many of us to continue to grow in our industry.

Everyone is welcome

Follow this link to our calendar and hit up the RSVP. We're looking forward to seeing old friends and making new ones!

_=Good Selling=-

This Week in the Copier Industry 5 Years Ago

This Week in the Copier Industry 5 Years Ago

First Week of December 2018

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Real Copier Sales

A sales rep sold a Ricoh MP C4504ex to a real estate company. The company was hoping to bill back the realtors for copies and prints and have the  users authenticate via the key cards with the Ricoh QCA  and card reader.

Everything is great on paper but no one brought up to the rep.....more here

View These Awesome Copier Threads Below

Toshiba Expands Award-Winning Multifunction Printer Line

LAKE FOREST, Calif.--(BUSINESS WIRE)--Dec 5, 2018-- Toshiba America Business Solutions today unleashes two robust new, high-speed e-STUDIO ™ series of multifunction printers (MFPs) to tackle organizations’ high-volume print needs. The technology innovator’s latest feature-packed MFPs comprise six color ( e-STUDIO7516AC series ) and four monochrome ( e-STUDIO8518A series ) models delivering as many as 85 pages-per-minute. The Intel ® Atom ™ multi-core processor powers the 10 additions to

Mopria Alliance Launches Mopria Scan App and Universal Standard

. The Mopria Alliance was founded by Canon, HP, Samsung and Xerox, and the nonprofit membership organization has since grown to 21 members, representing the worldwide print and scan business. In addition to the founding companies, the Mopria Alliance today includes Adobe, Brother, Epson, Fuji Xerox, Huawei, Konica Minolta, Kyocera, Lexmark, Microsoft, OKI Data, Pantum, Primax, Qualcomm, Ricoh, Sharp, Toshiba and YSoft. About the Mopria ® Alliance The Mopria ® Alliance is a non-profit membership

Kyocera Enters U.S. Cybersecurity Endpoint Management Market

, solar power generating systems, printers, copiers, and mobile phones. During the year ended March 31, 2018, the company’s net sales totaled 1.58 trillion yen (approx. 14.9 billion USD). Kyocera appears on the latest listing of the “Top 100 Global Innovators” by Clarivate Analytics, and is ranked #612 on Forbes magazine’s 2018 “Global 2000” list of the world’s largest publicly traded companies. Interfocus, a Kyocera Group Company ( ) located in Costa Mesa, CA, is a


NICK RODER JOINS FUJIFILM TO LEAD SALES FOR MID RANGE WIDE FORMAT PRESSES Hanover Park, Ill., December 4, 2018 – FUJIFILM North America Corporation, Graphic Systems Division announces Nick Roder as the new national sales manager for the renowned Acuity family of wide format presses. With more than 30 years in the graphics industry, Nick’s experience includes leadership within sales, new digital product launches, and people management. “I’m excited to be joining Fujifilm,” said Roder. “The

Boring Introduces DocuWare for More Effective Document Management

, printing, scanning, faxing or electronically routing and storing documents. Locally owned and operated in Lakeland, FL since 1924, Boring is a complete resource and a proud dealer of VoIP phone systems, HP, Lexmark, Konica Minolta, Canon, Toshiba and KIP. Boring's most valued products are the solutions we offer our customers. Whether it is implementing our Managed Network Print Services, ensuring that correct decisions are made when upgrading to more robust and faster technology devices, or

Ricoh Presents Patent-Pending Technology at Hunkeler Innovationdays 2019

capability will be highlighted with a wealth of offset coated paper applications including a 225mm square sewn and bound photo book printed on 150gsm media as well as direct mailers and leaflets. Showcasing flexible and responsive mono continuous feed inkjet production is the compact Ricoh Pro V20000, which enables PSPs to produce applications ranging from pharmaceutical leaflets to transactional print such as bills, statements and policy documents as well as books and direct mail. Color sheetfed

Running a Business Suddenly Simplified with New Xerox DocuShare Flex Platform

/XeroxCorp , , , . Xerox ® , Xerox and Design ® , and DocuShare ® are trademarks of Xerox in the United States and/or other countries. Media: Patti Quinn, Xerox, +1-585-264-2842, or Jamie Palmeroni, Text100 for Xerox, +1-585-697-7762,

NXT Robotics Announces Service Partnership with Ricoh

solutions, IT services, commercial and industrial printing, digital cameras, and industrial systems. Headquartered in Tokyo , Ricoh Group operates in approximately 200 countries and regions. In the financial year ended March 2018 , Ricoh Group had worldwide sales of nearly $20 billion . Contact: NXT Robotics Darin Andersen , CEO/Co-founder NXT Robotics Corp 1855 First Avenue, Suite 102 San Diego, CA 92101 c) 619-341-4086 Contact: Media/PR John Freeman Point PR Communications

Xerox Announces its New DocuShare Flex Platform

Dec 03, 2018 — Software , Solutions NORWALK, Conn. — Xerox’s (NYSE: XRX) DocuShare ® Flex cloud content management platform enables users to work from anywhere, collaborate on projects, connect with customers, track business transactions, automate paper-based workflows and intuitively organize documents and data without IT support. The platform can now integrate with DocuSign and will soon grow to integrate with QuickBooks Online and Customers will be able to sync data and

Ricoh USA to close Central Florida call center, lay off 76

Each employee has received notice of the separations. The layoffs will not affect any other locations, Ricoh USA spokesman John Greco told Orlando Business Journal . "Relocation to our Tucker, Georgia facility will be offered to some employees and all are eligible to apply for any open positions across the company." The company also has sales and dealer locations in south Orlando and Maitland. In total, it has 800 employees across Florida, Greco said. Earlier this year, Ricoh USA cut 150

Someone hacked over 50,000 printers to ask users to subscribe to YouTuber PewDiePie’s channel

All to raise awareness of online security... A fan of YouTuber PewDiePie has claimed that he’s responsible for hacking over 50,000 printers to print a message encouraging people to subscribe to the internet star. Appearing on Twitter as TheHackerGiraffe, the individual took to Reddit to admit what he’d done. “I hacked 50,000 printers worldwide out of potential 800,000 for PewDiePie and security awareness,” he said on the site’s AMA page. Read more at

Sharp contractors axe 3,000 staff as iPhone sensor output shifts: union

TOKYO (Reuters) - Nearly 3,000 foreign workers subcontracted to Sharp Corp have been laid off in central Japan, a labour union said, as the firm moves production of some sensors for Apple iPhones to a Chinese plant owned by its parent Foxconn. The labour union said some of the laid off workers were its members. The union is in Mie Prefecture in central Japan, where Sharp's plant is located. The news of the relocation, first reported by the Nikkei business daily, and the layoffs sent Sharp

Ricoh challenge of the day

So here's a new one that has me stumped. A sales rep sold a RicohMP C4504ex to a real estate company. The company was hoping to bill back the realtors for copies and prints and have the users authenticate via the key cards with the Ricoh QCA and card reader. Everything is great on paper but no one brought up to the rep (and they didn't involve their solutions manager , yours truly, on the initial conversation) that 60% of the realtors use macs and lo and behold QCA doesn't work with Macs at
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Twelve Days of Christmas "My Copier Company Gave to Me"

: 4 Buy it now emails On the 3rd day of Christmas, my Copier Company gave to me: 3 more phone calls On the 2 nd day of Christmas, my Copier Company gave to me: 2 more in person visits On the 1st day of Christmas, my Copier Company gave to me: 1 Print Management Plan for all -=Good Selling=- Does anyone know the manufacturer of the copier in the picture? If you guess right I'll comp a free Premium/VIP membership for 30 days

CEO facing sentence for theft of copier

HACKENSACK – The former chief executive officer of Garfield’s Boys and Girls Club will be sentenced Friday for stealing a $98,000 copy machine from the organization. Authorities arrested and charged Todd Vanderpool with theft by deception in 2017 after he created a false impression to obtain the Copy Star photocopy machine. Vanderpool, 38, had served as the program's director, and was previously the club’s interim CEO in 2013. He was employed as an administrator at Stevens Cooperative School...

ECi Software Solutions Acquires Print Audit

to ECi’s Field Service President, Laryssa Alexander. Founded in 1999 and headquartered in Calgary, Canada, Print Audit not only helps dealers remotely manage their printer fleets, but has also developed a variety of tools that enable organizations to monitor and control user printing behavior. Print Audit is the first provider of remote monitoring and management services (RMM) to provide a seat-based billing (SBB) model for managed print. With this acquisition, ECi adds strong print rule and

etherFAX Partners with Lexmark to Enable Secure Document Delivery

. By leveraging the cloud and delivering all faxes via HTTPS, outdated fax boards, media gateways, the complex telephony stack, and busy signals are eliminated. Supporting every major fax server, application and fax-enabled device, etherFAX has more connected endpoints providing end-to-end encryption than any other service. The etherFAX Secure Exchange Network (SEN) is the world's largest fax network, leveraging military-grade encryption and hybrid cloud technology to provide 100 percent secure
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Attention Sales Leaders: What Could Your Team Do With $7.2 Million Of Sales Opportunties?

the center of Selling From the Heart professionals who don’t just “talk the talk,” they also “walk the walk.” They back up their positive,empowering words with action; benefitting their clients and prospects. I encourage your sales team to stay true to themselves and do what they say they're going to do. CONVERSION OF ONE NEW CONVERSATION PER WEEK Authentic and real conversations are the crown sales jewel. Imagine your sales reps having these on a daily and weekly basis? How could this help in

Des Plaines Office Equipment Companies to Re-Brand Under New Name Pulse Technology; Change to Take Place in January 2019

business, is a leader in the field of print management, including multi-function printers and It/technology solutions, serving the greater Chicago area since 1955. Today, DPOE operates three Chicago area locations: its headquarters in Carol Stream, and a location in Chicago (211 West Wacker Drive) and Rockford (Loves Park, IL). Additionally, DPOE has partnered with several Indiana companies and maintains several locations there as well. DPOE is a leading provider of Sharp office equipment

Re: Kyocera Enters U.S. Cybersecurity Endpoint Management Market

This is pretty BIG news for Kyocera. Would like to hear from Kyocera dealers about this

Epson SurePress ticks all the boxes for Wagner Labels

R. Wagner Prestige Labels says the Epson SurePress L-4033AW inkjet digital label press stood “head and shoulders above the competition” when the Sydney-based labels manufacturer recently decided it needed to upgrade its technology. “We had already stepped into the digital market with a small toner-based printer, quickly noticed the impact and continual benefits of using this machine and started to look at the digital printing process on a larger scale,” says Chris Galea, production manager at
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How Scannx Changed My Fear Of The Library Coin Box

and monies are collected in one of many different ways including coin and electronic methods. While I don’t spend much time in libraries today and have done little business with them, I now have the perfect solution and an incredible differentiator when I’m responding to an RFP. Does a library really need to offer its customers the ability to copy in 2019? Why not scan it? If I really want to print it, I can use the MFP in my office or my printer at home. Here’s to a strong finish

Precision Label Launches Digital Silver Ink Production with New HP Indigo 6900 Press

virtually any metallic color by printing process colors over the silver,” said Angelo Quagliata, Vice President Sales at Precision Label. “Digitally printed silver ink is a big plus for our customers who want digital printing benefits without compromising on metallic effects, especially cosmetics companies that need a higher-end look.” The high-performance HP Indigo 6900, installed recently at Precision’s new $7.5 million, 40,000 square foot state-of-the-art facility, in Hauppauge, on Long Island

User Conference Attendees Learn How to Maximize their DocuWare Experience

enrichment and support for customers, not partners. With 200+ attendees, multi-level training sessions, two education-packed days, networking, an Ask the Expert desk open throughout the conference, panel discussions and one-on-one time with valued sponsors such as Objectif Lune, ancora Software, Inc., Fujitsu, JH, Inc., Kyocera Document Solutions America, Inc., Panasonic and Toshiba America Business Solutions – this was a conference to remember! “This was the first time we were able to interact

Re: Twelve Days of Christmas "My Copier Company Gave to Me"

Its a roll fed copier and I don't remember Toshiba having anything roll fed. The most common roll fed's were from 3M (VQC) or Minolta (EP 201?). Did SCM make a roll fed? I'm going to guess it's a Minolta.

Re: CEO facing sentence for theft of copier

Only in New Jersey could a CopyStar copier be worth $98,000!!

Recent Meeting with an IT person

I had a recent meeting with one of my existing clients that has a lot of Brother printers. Slowly been taking the Brothers out with Ricoh A4's. We had a recent email exchange in reference to spreadsheets that I developed for cost per page on my A4's. That IT person was stating my CPC was wrong and then emailed me thier file. That IT person had also figured in the cost of the Ricoh A4 in his cost per page analysis. I couldn't argue with them but its a reminder that the total cost should include

Epson Unveils Four of the Fastest and Lightest Mobile Document Scanners Designed to Easily Organize Documents and Receipts

. With a lineup that ranges from inkjet printers and digital printing systems to 3LCD projectors, watches and industrial robots, the company is focused on driving innovations and exceeding customer expectations in inkjet, visual communications, wearables and robotics. Led by the Japan -based Seiko Epson Corporation, the Epson Group comprises more than 81,000 employees in 85 companies around the world, and is proud of its contributions to the communities in which it operates and its ongoing efforts to

DocuWare Announces Annual Partner Conference 2019

company’s 2018 DocuWorld Conference was a huge success with 300+ partner attendees. Next year’s conference is expected to draw similar numbers from across the Americas. “DocuWorld is about creating the best possible learning environment for our partners” states DocuWare President, Thomas Schneck. “It’s a place where industry insights and trends are discussed and demos of our new products and feature updates can be shared exclusively with our partners.” During the conference’s educational and

RJ Young Celebrates Grand Opening of New Location - Knoxville, TN

one of the largest independent office equipment dealers in the country, specializing in document management solutions, managed print services, digital printing, and office imaging. Headquartered in Nashville, Tennessee, RJ Young has been in business since 1955 and has over 600 employees in 28 sales and service locations across eight states. Under the corporate tagline “Your productivity is our mission,” RJ Young helps modern professionals become more successful in their businesses with

Re: ECi Software Solutions Acquires Print Audit

Congrats, I think..... is this a good thing?

Re: Ricoh challenge of the day

So, a little more on this we used Ricoh Smart Device Accounting for monitoring copies and prints to the new MP C501SPF's. Users need to put pins codes in for print and a report is gathered each month by the administrator for bill back. No cards required. Our client uses both MAC's PC's with no issues. Hope this helps. I'm not a wine drinker however a bottle of Patron would be acceptable
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Value Prop Out of Alignment? Disruptors bet on that

product instead of the means to the desired outcome the product provides. Can your deliverable be disrupted? Of course, it will be. One of the hardest things for any value-added sales and service organization. Is reacting in time when their customers become out of alignment with them regarding their value. They waste time arguing why continuing to deliver the past is better than anything the future could deliver to the present. A company becomes obsolete when it focuses on delivering the past to the

Green House Data to Complete Phase 3 Data Center Expansion in Cheyenne Facility

efficiency in mind, using custom indirect evaporative coolers, energy saving UPS units, and mandatory aisle containment systems to achieve a design PUE of 1.14 or lower. “We’re using lessons learned from the initial buildout and second data center floor expansion to inform our design and build process for the final two floors,” said Art Salazar, Green House Data Director of Data Centers and Compliance. “The new infrastructure will provide additional efficiencies and resilience. The modular

Predictions for the Future of Document Management in Business

to the formats chosen by all partners, without damaging the original file. 5. Multi-channel People in your company use different devices, such as PCs, laptops, tablets and smartphones. That is why they need to be able to access the document database on any given device, at any given time. The documents need to be formatted for different screen sizes and resolutions, so they are easily readable for both sales representatives on their phones, and accountants on computer screens. read the rest here

Epson Unveils Four of the Fastest and Lightest Mobile Document Scanners

automatically improve vendor name recognition. The receipt manager function can automatically extract data from receipts and invoices, and export to QuickBooks®Online or Excel, saving users time and eliminating the need for manual entry. “Epson designedthese new small, powerful and portable performers with business and home applications in mind, ensuring a scanning solution to specifically suit every on-the-go scanning need,” said David Hawkes, product manager, Scanners, Epson America. “Users have

Banc Intranets Enhances its BancWorks® EmployeeIntranet with State-of-the-Art Document Management Engine; Improves HowFinancial Institutions Manage Access and Delivery of Information

organization,” said Lynette Anderson, CTO of Banc Intranets. “As with all of our solutions, this update was developed by bankers for bankers, and we will continue to build upon this release as we collaborate with our clients and industry partners.” With its enhanced document management engine, financial institutions leveraging BancWorks can: Safeguard specific documents or internal materials to ensure users do not print or download critical information for use outside of the bank, which further ensures

Tangoe Acquires MOBI To Become Global Managed Mobility Services Leader

– Tangoe offers a modern, cloud-based, advanced-architecture technology platform. • Savings – Tangoe leads the industry in one-time, continuous, and total cost savings. • Global Reach – Tangoe serves the global needs of the largest, most sophisticated companies. • Customer Service – Tangoe has multiple quality initiatives delivering ever-better service for customers. Tangoe is the industry leader. They optimize more technology expenses and manage more technology assets than their next three competitors

Online Tech Acquires Neverfail's Global Cloud Infrastructure Business

company of Online Tech. The deal represents Schurz Communications’ commitment to growth in the cloud and managed IT services arena and offer greater access to cloud infrastructure with top-rated, 24/7 customer support and a full suite of complementary software services. “The Neverfail acquisition is an exciting step in Online Tech’s journey of growth. It demonstrates both the commitment and capabilities we have to enable business transformation and the modernization of critical infrastructure

LRS Acquiring Drivve Inc.

Drivve software functionality into our EOM software suite, we will dramatically expand our ability to support the digitization and business process improvement projects that exist in our customers' organizations." About Drivve Drivve offers innovative scan, print and document management solutions that streamline and improve document intensive business processes. With a customer base that includes SMBs, Fortune 500 Companies, education and government institutions, Drivve markets, sells, and

Re: Ricoh challenge of the day

Use PA6 instead the new Infinite. When Infinite gets certified by Ricoh, you can upgrade to it with nothing more than a few mouse clicks.
-=Good Selling=-

Real Copier Sales "A Sales Rep Sold a Ricoh MP C4504ex"

For the past couple of years I've been posting short snippets of comments from me and our members about selling copiers.  These are posting in our weekly series below.

This Week in the Copier Industry 5 Years Ago

This Week in the Copier Industry 10 Years Ago

This Week in the Copier Industry 15 Years Ago

I'm not sure how many are clicking the links to those stories, thus I thought I would start a blog series dedicated to our members and their experiences with selling copiers.

A sales rep sold a Ricoh MP C4504ex

So here's a new one that has me stumped.

A sales rep sold a Ricoh MP C4504ex to a real estate company. The company was hoping to bill back the realtors for copies and prints and have the  users authenticate via the key cards with the Ricoh QCA  and card reader.

Everything is great on paper but no one brought up to the rep (and they didn't involve their solutions manager , yours truly, on the initial conversation) that 60% of the realtors use macs and lo and behold QCA doesn't work with Macs at this time.

This landed in my lap 2 days ago and after a lot of looking I found out that Print Audit should be able to fix this, but it's still stuck in Ricoh QC  so we're looking at a few months before this is ready for prime time.

What I figured was maybe we could just do some sort of faux 2-step authentication for 90 days where:

Users would use the Ricoh print drivers with a user code to send jobs.

Badge swipe would only unlock the Ricoh.

Old-school Ricoh user codes would be turned on  so users would still have to enter their user code to completely unlock the device to retrieve print jobs or copy.

Not the prettiest way to make this work but for 2-3 months until Print Audit rolled out but it's the only thing I could think of to make this work.

Received a call this morning from a Ricoh engineer who shot me down this morning saying that if card authentication is turned on it turns off user codes so that idea is dead.

The only other idea I can think of would be PaperCut but as a Print Audit IUM partner just rigging something for 90-days or so would make this so much easier with out eating all of the reps profits. 

I'm fresh out of ideas on this, anybody else have anything? If it works I'll instruct the rep that we owe the winning solution a nice bottle of something to send over your way.

Thanks as always,

John Mooney

Don’t Be Like Everyone else When Presenting Copier MFP Proposals (part five)

  1. Add Graphics to your proposal

I understand we all add pictures/graphics of copiers and MFPs to our proposals.

However why not take it a step further and create your own image via AI. Pictures/images especially created with AI will show the client that you and your company are different. In most proposals we always want to tell clients what makes us unique and different.

At times I’ll use Night Café to create a special image. Don’t be like everyone else, be creative.

So pic's I used

53 Million!

Thanks to everyone throughout the years. Even though I've started the Print4Pay Hotel hotel back in 2003, I only started collecting web stats in 2013. I was floored when I started adding up the numbers.