MFP Copier Blog

Major Update to Print4Pay Hotel Web Site

In the next 4-6 weeks we'll be rolling out our new style and a new user interface that's called Card Model.

The changes will impact most lists and landing page on the platform- including the "home" page and each content module's start page- and will make it much easier to browse and consume content overall.

In this mode, content lists are displayed as cards on a grid, filling the entire width of the content pane, like so:

Hoopla-card-mode

Each content type (forum topics, blog posts, clips, surveys, etc.) will have their own dedicated color, which is used to differentiate content by type when viewing lists like this.

Blog Collections and Clips Sets are also being refreshed with this update, making those pages much more user friendly:

Screenshot 2019-10-22 13.56.23

And of course, there will be new theme elements that allow you to easily customize the look and feel to match your own brand guidelines.

If the new design is not for you, don't worry though... existing sites will not be forced to use Card Mode (and can toggle it on or off).  

We will provide more details once it is available.

-=Good Selling=-

IT’S ONLY A SMALL PIECE OF DOCUMENT HANDLING OR IS IT?

Fifty Billion!

(No, not dollars in another government research project on some frog croaking program that we don’t know what is accomplished). As noted in a number of recent research studies and articles, this is the estimated number of pages sent last year via fax, and a very significant portion is accomplished using older, less secure fax devices, fax boards in copier/printer devices or fax servers over costly analog phone lines.

Growing Shift

There has been a growing shift over the past few years to cloud, on-line fax service to meet the standards for secure and regulatory compliant document transfer but the world, in many vertical markets, just seems to want to stick to their old tried and true methods.  So, many times in discussions regarding the continued use of fax, users think they could just use email to transfer documents and not have any fax service at all, but continued focus on security, audit trails, verification on delivery, etc.,  don’t meet industry requirements and restrictions: HIPAA, PCI, Sarbanes-Oxley, GDPR, etc.  Industry studies in the past year indicate that as much as 89% of all businesses continue to use fax  for some of their document handling and certainly within Healthcare, Financial Services, Insurance and other industries, fax is a necessity.  As well with the latest and best online, cloud based fax, user convenience is as good or better than email or any other transfer methods.

Conversations

In recent conversations with business equipment companies and dealers, while the inclusion of fax boards in multi-functional devices was almost a standard option five or more years ago, general input is that 60% or more of MFP placements still include a fax board and analog phone service. Another recently published statistic related to this usage is that there are still an estimated 17 Million on premise fax devices still in use in the U.S. alone!  

One managed services company that handles government and healthcare businesses with networking, cloud software and telecom solutions discovered that an “Oh By The Way” incident, where the prospect was looking at a range of solutions and vendor choices for networking, cloud and telecom upgrades, this MSP gained a big boost by just an off the cuff follow-up question on whether this small side issue was significant and should be included in the project.  The response was that in the overall scope of a technology upgrade, the fax issue was a small piece BUT there were constant issues with contention for a limited number of phone lines handling a combination of incoming and outgoing traffic, recurring issues with service on the fax devices, and the very irritating cost of analog phone lines at a total of somewhere around $100 a month each; just simply a time consuming nuisance and constant pain point. 

After winning the overall deal and receiving a follow-up from the customer on the overall success,  the new customer mentioned that they really appreciated the vendor taking care of this one small piece by introducing cloud based fax service, in this instance with Upland InterFAX, a well-known and proven vendor based on reliability and exemplary support record:  no phone lines or on premise equipment, especially facilitating multiple user concurrent access to outgoing fax and no more customer complaints on busy signals when trying to send a fax.

This MSP then implanted a new process for introductory sales opportunities and assessments. One of the first things they looked for and asked about, just again as Oh By the Way, was whether the prospect used fax and might want to consider that part of the deal.  A 30 second conversation intended to be dealt with much later in the sales process but one that could be used as a differentiator and to relieve a lingering pain point.

How hard is it train reps to ask a question in every technology engagement and quickly move on to the bigger picture, but noting whether this is a topic for later discussion? 

50 Billion Pages a year! 

For a company like Upland InterFAX with a world-wide presence through end users, resellers and many API partners, a conservative growth plan targeting only 10% market share at 10 cents per page, then this is $500 Million a year … AND according to multiple industry research companies, expected to grow by at least 11% each year for the next five years. 

Just a little back ground on this blog.  John Hewitt and I both collaborated on producing this blog. John's a great guy and yes John does work for Upland.  As our industry continues to evolve I feel as it's my job to let our members know about all of the opportunities available to them.  If you'd like to reach out to John or connect with him please visit his Linkedin profile.

-=Good Selling=-

A Selling From The Heart Professional Redefines The Client Experience... Are You?

"Empathy is about standing in someone else's shoes, feeling with his or her heart, seeing with his or her eyes. Not only is empathy hard to outsource and automate, but it makes the world a better place."
Daniel H. Pink

Unfortunately, one huge and costly mistake many in sales make with their customers is breaking promises.

You're probably breaking promises to your customers far more often than you think. What experience is this creating? How are you making them feel? Without their willingness to tell you every single time you break a promise, how do you know?

Continue to break promises, even the small ones, and watch what happens to customer loyalty

Way too many in sales treat their customers like widgets on an assembly line. What's worse is management and ownership have fostered the environment.

What concerns me is how many move their customers along, take their hard earned business dollars and then move onto the next conquest. They reel them in with flashy sales crapola and tons of hype and then leave them less than satisfied with their overall experience.

Lead with your heart and not your wallet

I ask you to think about the following questions...

  • What promises are you making to your customers?
  • What promises do your customers truly value?
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IT'S ALL ABOUT THE EXPERIENCE

According to a recent in-depth Frost & Sullivan survey, 80% of customers base their choice of provider on Customer Experience. It has become the single-most important differentiator in making or breaking a brand.

"The need for personalized, relevant experiences are not only raising customer expectations, but making them more difficult to please."

You may or may not agree with me and it's quite alright... I believe all those in sales are in the memory and experience business.

The question I have for you is...

What kind of memories and experiences are you creating for your customers?

Within the sea of sameness and mediocrity that exists inside the sales world, the customer experience does matter. Get it right and watch what happens to trust, loyalty and consistent repeat business.

What truly makes for a good experience? Is it speed, convenience, consistency and friendliness? I believe that a great customer experience leaves people feeling heard and appreciated. It's bringing the human heartfelt emotions to your customers.

How many of you are tugging on the heartstrings of your customers?

THE HEART MATTERS

A selling from the heart sales professional realizes a heartfelt connection leads to a heartfelt conversation which leads to a heartfelt relationship that in turn, creates memories and experiences.

Redefine the customer experience by getting to their heart. I get it, we live and operate in a fast-paced business world. The onslaught of technology has provided salespeople with new ways of communicating with their customers, however; it places a damper on the personal interaction and one's natural ability to interact and listen with their hearts.

“We hear through our ears, but we listen through our minds.”

Listening with your heart means giving your full attention to your customers. Allow them to express their feelings, their concerns and their issues in a way that is heard and understood.

I urge you to create those listening experiences.

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A SERVANT MINDSET REDEFINES THE CUSTOMER EXPERIENCE

Honoring your heart is not a sign of weakness. True power resides with listening to your 'gut' and finding it within your heart by making a commitment to clear all that stands in the way of a heartfelt connection and experience.

Sharing your knowledge redefines the experience and is not a sign of weakness. Focus in on how you can help your customers. Sharing your insights and what you can do for others rather than for yourself, redefines the customer experience. I guarantee no one likes a know-it all, self-centered and stereo-typical sales rep... This does not build followership nor create positive experiences or memories.

A heartfelt sales professional brings a servant mindset to their customers.

  • They make themselves available to serve
  • They pay close attention to their customers
  • They have compassion for their customers
  • They truly care about their customers
  • They know what it means to be faithful and trustworthy

Adopting a servant leadership mindset takes a conscious effort by learning and committing to develop self-effectiveness. Get to the heart of what matters! Experiences do matter.

  • I want to please YOU
  • I want to make YOU feel special
  • Making YOU happy is not my job, it is my purpose!

YOU ARE THE EXPERIENCE

It doesn't take a lot for you to go the extra mile. You just have to show you care! This is the core foundation of what it means to sell from the heart. It's about bringing the human approach to your customers. It's what’s important to them!

I promise you this... Your customers are willing to pay for the experience. Go no further than Starbucks! What's the difference between a cup of coffee from Starbucks and that of a competitor? Simple, the experience.

What are you bringing to the business table to differentiate you from the competition?

Attention to all those in sales... You are the experience!

I know all of you want to maximize profit and increase your sales business. However, how do you do this when most of you walk, talk and act the same?

You must be prepared to provide the white glove, heartfelt and servant experience.

I will leave you with this...

Are you creating the Disneyland experience?
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I understand, I get where you all are coming from. Every day, I walk in your shoes. I am fully committed to helping your sales team integrate social aspects and modern strategies into your current sales process to grow new business. I want you to get results. This is why I am passionate about doing this the right way, the genuine way, the authentic way! It's about understanding value before visibility.

Selling From the Heart is making a difference! I poured my heart into every page of this book and I think you're going to love it. You can find it on Amazon in paperback and Kindle. You can click on the book image below and this will take you to Amazon.

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You can find more material inside Selling From The Heart.

In a world full of empty suits, I'm passionate about helping sales reps succeed by getting valuable before they get visible. I help sales teams understand the true value they bring to the market. 

I appreciate getting the opportunity to share my stories. Integrating the use of social and sharing my story on LinkedIn was my “game-changer” in the highly competitive office technology world. With great pride I transform, challenge, coach and inspire sales teams to grow new business by helping them share their story and how they communicate it out by integrating the use of social inside the sales process. You can follow me on LinkedInTwitter and on my podcast by clicking on Selling from the Heart.

 

This Week in the Copier Industry 10 Years Ago (Third Week of September 2009)

If you have some extra time make sure you check out Brian's post from ten years ago. It was pretty awesome.



Print4Pay Hotel Member "Biggest Deal of My Life!"



Enjoy these awesome threads from 10 years ago this week!

Canon U.S.A. Announces Availability of The COPYblue MEAP Kiosk Version 2.1 Solution

Providing storefront and hospitality businesses with an opportunity to generate additional revenue from copying, scanning and faxing, CanonU.S.A., Inc., a leader in advanced digital imaging and software solutions, and GBCblue, a recognized leader in guest computing technology and support services, today announced the availability of the new COPYblue MEAP Version 2.1 solution for select Canon imageRUNNER multifunctional products (MFPs). The new COPYblue MEAP application transforms a Canon
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Konica Minolta Business Center Opens Doors at Innovation Park at Notre

Neal ·
Minolta Business Center features Konica Minolta's award-winning product lines of multifunctional printers (MFPs - print, copy, fax, scan all-in-one system) and digital presses. Innovation Park's clients are expected to be regional, national and international organizations, including those ventures in their earliest stages as well as Fortune 100 companies. Clients will include innovators and entrepreneurs drawn from the University's faculty, student or alumni community, as well as other ventures
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Sammy "Going After the Big Dogs"

Monday, October 12, 2009 Sammy "Going After the Big Dogs" Samsung, or as I refer to as "Sammy", talk has it that they will be coming to market with some A3 devices somewhere down the road. Talk, also has it that they would like to be a full line OEM with the likes of Ricoh, Canon, KonicaMinolta, and Xerox. Fact, besides Sharp, none of the above manufacturers have yet come to market with thier own (OEM) A4 device as of this time. Yes, there are some rumors that Ricoh or Toshiba will come to
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Color Copying & Printing Can Be Expensive (Unless....)

[URL=http://www.heirloomsbydesign.com/Liz%20at%20Copy%20Machine%20IMG_2910.JPG] [/URL] This months featured Guest Blogger for the [URL=https://www.p4photel.com/eve]P4P Hotel[/URL] is David Murphy from [URL=http://www.newinkjet.com/]Riso[/URL]. About a week ago, David and I had the chance to speak for about an hour on some of the everyday costs associated with color copying and printing. Color Copying Can Be Expensive (Unless…) About 14 months ago, Citigroup issued a memo to its employees
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Canon Considers Acquiring Outsourcing Company

printing based on personalized customer itineraries. The initiative helped minimize wastage as it eliminates the need to store as well as produce standard travel brochures in bulk. As part of its shift toward "solutions" rather than device sales, Canon today also officially unveiled a free audit service, where it provides a "health screen" of a customer's imaging environment, said Chng. The company has so far conducted an audit of its own office premises in Singapore, as well as a few other
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emFAST INC.’S FACSys® CONNECTOR PASSES RICOH DEVELOPER PROGRAM COMPATIBILITY TESTING

Ricoh MFPs with the company’s secure and intuitive fax server solution. Using Ricoh’s sophisticated Embedded Software Architecture (ESA) platform, emFAST was able to enhance the capabilities of FACSys® by leveraging the inherent print functions found in Ricoh’s MFPs through Ricoh’s open architecture. “emFAST has utilized the Ricoh ESA development platform to take the integration between the FACSys® fax messaging platform and the Ricoh MFP to a whole new level,” said Peter Valier, director of IT
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Kyocera Mita America Launches New Mid-Range TASKalfa Black & White Multifunctional Pr

print, copy and scan functionality. The TASKalfa 520i/420i is based on the company’s award-winning MFP engine technology that utilizes Kyocera’s patented long-life Amorphous Silicon drum – delivering more business “uptime” through an industry leading 500,000 page preventive maintenance (PM) schedule. This incredible PM interval ensures longer periods of time between required service visits, maximizing productivity and performance for end-users and providing the highest level of dependability
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Toshiba America Business Solutions Inc. Pays Tribute to Dealers for Outstanding Custo

- Texas/New Mexico Toshiba Business Solutions - Venezuela TGI Office Automation The Copy Shop Tri-State Copy Turks Kern Copy Inc. U.S. Business Technologies United Imaging VanDyke Inc. Zoom Imaging Solutions About Toshiba America Business Solutions Inc. Toshiba America Business Solutions Inc. (TABS) (http://copiers.toshiba.com/usa...porate-overview.html) manages product planning, marketing, sales, service support and distribution of copiers, facsimiles, multifunction printing products
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Re: P4P member: Allegheny County signs 5 year contract with Amcon Office Systems

GMAN ·
This is an excellent example of why Dealers should be aware of their manufacturer's Environmental initiatives and be able to speak intelligently about 'sustainability.' Ricoh does a great job in this area, as well as XEROX and Konica Minolta. You also see more discussion on 'environmental benefits' in Managed Print Services strategies.
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InfoPrint Launches Latest Monochrome Multifunctional Workgroup Printers

that support complex jobs Printing speeds of up to 35, 45 and 55 pages per minute1 (ppm) respectively Duplex as standard, saving paper by printing on both sides A USB port that offers direct print-and-scan convenience High levels of security with PIN-based user access controls, corporate directory browsing and encryption Optional wireless connectivity to reduce installation costs These latest models boast features such as an “Eco-Mode” setting to further reduce energy consumption. A standard
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This Week in Ricoh "TWIR Notes"

This Week in Ricoh "TWIR Notes" Gathered from Print4Pay Hotel Members from around the world and a few moles in very good places! - Ricoh announced it won a bid from AREVA Inc. AREVA is a nuclear power equipment maker, with facilities in 43 countries. Details of the contract were not announced. - Ricoh announced it now has a special discount pricing program for members of NAPL/NAQP, allowing it to increase its sales of production print systems to printshops in the U.S. [URL= http://mfpsolutions
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Print4Pay Hotel Member "Biggest Deal of My Life!"

I had the opportunity to meet Brian, geez back in 2002 or 03 at a Ricoh event titled "Sell the Solution" in New Jersey. We were all there to see who would win a trip to Japan. I won the trip, however Brian banged it out with this HUGE order!! Kudos to Brian. Brian has also been a member and proud contributor to the Print4Pay Hotel Forums and web site. If you're reading this, awesome job and congrats wish I had something like this to hang my hat on!!! Allegheny County / City of Pittsburgh / and
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History of printers

The invention in 1938 of a dry printing process called electro photography commonly called a Xerox, by Chester Carlson, who received U.S Patent 2,297,691 for his invention, was to lay the foundation for laser printers to come. The original laser printer was developed in 1969 at the Xerox Research centre by Gary Starkweather, and then in 1971 adapted Xerox copier technology adding a laser beam to come up with the Laser printer. The first printer to combine laser technology and electro
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Smart Sourcing Summit: Print costs are out of control

allowing office managers to handle a very big spend. So, most firms have uncontrolled procurement of print supplies (paper and toner, especially) at the department level, Crowley says, yet prices of these supplies typically rise by almost 8% annually. "The ideal environment would have users having as much printing and copying capacity as they need with supplies being delivered only when needed," Crowley says. But that often is more a hope than a reality. So, he says outsourcing the imaging fleet to
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Xerox 6279 Wide Format

John ·
Group, I am upgrading 3 legacy Ricoh 470's and have proposed the new Ricoh MP W5100 systems with the embedded and external controller options. I found out that my competitor in the deal is Xerox and they are proposing the 6279 model with color scanning. I do not know if they are proposing an embedded or Access external controller. I have looked at the brochure on the Xerox but I cannot figure out what significant advantages that the Ricoh would have. Any help here from a dual line dealer or
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Xerox "The Week in Review"

Wednesday, October 14, 2009 Xerox "The Week in Review" Gathered from Print4Pay Hotel Members from around the world and a few moles in very good places! - A judge in New York granted Xerox’s motion to dismiss an antitrust claim made against the company. Media Sciences, maker of generic printer supplies for Xerox printers, was trying to establish that Xerox maintained an unfair monopoly on the market for cartridges & ink for its printers. Xerox is still suing Media Sciences for patent
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BTA Upcoming Workshop Dates and Locations:

employees the first year. "In today's economy, many customers are looking to do more with less," says Morgan. "This fits perfectly with the solutions of a professional services group." What are professional services? Generally speaking, they are chargeable, often knowledge- and support-based offerings such as: document-related software implementation and customization (i.e., document management, variable data printing solutions, etc.); ongoing software maintenance; managed print services; custom
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Image Access Announces Distribution Agreement with Allied Images Ltd. for the United

Wuppertal, 12 October 2009. Image Access, a leading manufacturer of scanning technologies, has entered into an agreement with Allied Images, a large format scanning and printing solutions distributor providing a high level of quality products and services throughout the UK. Allied Images will promote and distribute the complete range of Image Access wide format scanners for professional applications in the UK. The WideTEK scanner family from Image Access includes sheet feed scanners for
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New Fujitsu ScanSnap Network Scanner Increases Document Management Productivity and E

, reduce operating costs, and enhance work processes. Network scanners help organizations by decreasing the complex nature of scanning without compromising access to important document scanning functionality. The Fujitsu ScanSnap fi-6010N iScanner includes time saving features such as Scan to E-mail, Scan to Folder, Scan to Network Fax, Scan to FTP and Scan to Network Printer. Utilizing its "Job Button" feature, you can pre-program frequently used functions into the scanner, including setting a
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Photizo Group Continues Growth with New European Office

Photizo Group Continues Growth with New European Office And Top Notch Additions to Executive Force Amsterdam, The Netherlands – October 22, 2009 – The Photizo Group continues to grow in response to the burgeoning need for Managed Print Services research, consultation and community. With the opening of a new European office in London, England, the total number of Photizo Group locations is now five. Company headquarters are in Versailles Kentucky, with staff in Boston, New York and Austin, and
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P4P member: Allegheny County signs 5 year contract with Amcon Office Systems

realize additional savings as it eliminates the small personal printers and consolidates printing on the multifunctional devices. The new equipment will also provide functionality that is currently not available in many County offices, such as document scanning. “Thanks to the County’s coordination of purchasing for other government agencies, we were able to aggregate volumes and combine purchasing power to save even more money,” added Onorato. “This is another great example of government
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Integrated Book Technology, Inc. Powers Up New Print-on-Demand Center with Océ Inline

burgeoning print-on-demand operation that prints books to order in quantities as small as one and as large as several hundred. Installed in December 2008, the IBT "book-of-one" production line comprises an Océ VarioPrint 6250 digital duplex cutsheet printer to print book pages, a CEM DocuConverter to split/merge the pages into book blocks, an Océ CS650 Pro color system to print color covers. A CP Bourg perfect binder marries book blocks with perfect-bound covers, while a Viadek system to read barcodes
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The Print Management Company! nEW wEB SITE!!

Whoa, was my first though on the new website from The Print Management Company! , go check it out!!
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Xerox DocuColor 252 w/Fiery

- Xerox DocuColor 252 w/Fiery for $22,000 with b/w clicks at $0.0129 and color clicks @ $0.049. 11”x17” billed as one click.
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"What is?" Transpromo Printing?

Transpromotional From Wikipedia, the free encyclopedia Transpromo is a compound expression formed from the words "transaction" and "promotional". By adding relevant messages, companies can piggyback promotion or even advertising onto existing transaction-related documents, such as statements, invoices, or bills. Transpromotional documents combine CRM ( Customer relationship management ) and data mining technology with Variable data printing and location intelligence . Overview Adding
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Ricoh Aficio PRO 907EX

Ricoh Aficio PRO 907EX w/Fiery/bookletmaker/stapling finisher for $32,800 with b/w clicks @ $0.0048. 11”x17” billed as one click.
Member

WA112

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Re: P4P member: Allegheny County signs 5 year contract with Amcon Office Systems

in the TOP 5 through eggs and mud at each other and the purchasing department - it was tenacious. Aside from the Green initiatives, there were several criteria that this was based on. 1. Equipment Specs 2. Idea for Print Re-Direct and Migration Strategies. 3. How would implementation process work 4. How will account be managed 5. Deliver Equipment within 60 Days (we did in 30) 6. Scanning Initiaves of Entities. 7. Proposed Solution to integrate paperless workflow over 7 differnt networks. The
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Re: Is selling at cost the future for print hardware?

Without a value statement that goes beyond copiers and even mps at this point --- people will be selling at cost, because they are transient, non-professional, and either don't have or have confidence in their skill set. The Trick is to work with companies that aren't in the market to buy copiers---I guarantee that their are other challenges that they are facing and trying to overcome...When you do this you can sell at retail, because there is no competition and you earned that commission. Why
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Formax Announces MailDoc Software

Tuesday, 06 October 2009 13:32 Formax introduces MailDoc Software Suite, a tool for generating Optical Mark Recognition (OMR) and Bar Code Recognition (BCR) marks directly on documents for intelligent inserting of varying multi-page documents. Two versions are available, MailDoc Beginner and MailDoc Professional. The Beginner Suite generates basic OMR or 1D BCR marks to process varying multi-page documents, and works with printers operating at any speed. The Professional Suite offers these
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Formax Announces MailDoc Software

multi-page documents, and works with printers operating at any speed. The Professional Suite offers these basic elements, in addition to sequence checking, automatic document diversion, grouping documents with similar addresses, selective feeding, simplex to duplex printing, and e-mail document capability. These additional features increase document security and help to reduce printing and postage costs. Options for the Professional Suite include electronic overlays with a company logo, message
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Gartner on cloud security: 'Our nightmare scenario is here now'

managers are caught in the middle, losing their earlier controls. Gartner analysts, including David Cearley and Gene Phifer, trotted out user case studies involving FedEx, Presidio Health, Johnson Diversey and others extolling the public or private cloud, while in a separate session Michael Lock, head of enterprise sales at Google, found himself looking like a budding rock star in front of an huge audience of high-tech execs eager to hear about Google Apps. With new ways of conducting enterprise
Member

Rryder

Member

GregoryZ

Member

lincolnmc

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Re: Cross Polination of Vending Controls

Thanks Art --- Jamex actually locked this down. I was thinking the long the same lines as you. Nobody makes an adapter...Like when RICOH used to have 4 channels but slotted every toner bottle different. Remember when they used to protect people....
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Re: InfoPrint Launches Latest Monochrome Multifunctional Workgroup Printers

Chuck ·
quote: the addition of three new wide-format monochrome multifunctional printers (MFP). WIDE FORMAT??
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Re: InfoPrint Launches Latest Monochrome Multifunctional Workgroup Printers

. Toner cartridges available at a significant discount (available on select printer models) InfoPrint Solutions Company printing supplies have been engineered specifically to complement InfoPrint's line of workgroup printers. Manufactured with stringent quality control standards, InfoPrint Solutions Company printing supplies can help you maximize productivity, minimize maintenance and deliver exceptional print quality. To optimize the performance of your InfoPrint Color 1759 MFP use only genuine
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Re: Scan to email in Plotbase / Scantool 3.7.1

Spent hours on this. Never could get it to work. Strangest part is that the Ricoh product manager did not know it had this option. We settled on the idea that the SMTP server needs authentication, although the customer IT dept. swears this is not true, and it works an dozens of small format Ricoh MFP's. Has anyone had scan to email work for them on Plotbase controllers?
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Re: Scan to email in Plotbase / Scantool 3.7.1

maybe someone can copy this an put it in the ratio forum, they support the plotbase software.
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Re: Konica Minolta Business Center Opens Doors at Innovation Park at Notre

Neal ·
This is a real coup, Xerox has the entire campus, but after only a year and a half we were able to get this done. Big Big kudos to Charlie Curl....my boss in getting this done underneath the giants nose!!!
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Re: Competing against the Xerox 4127 b/w production print system?

GIntel ·
Looks like the Duty Cycle for this model is 2 million. Its interesting, this may have changed from 600k because I used to have 600k for the Enterprise Version and 2 for the Copier/Printer version in my records. And now both are 2m: http://www.xerox.com/digital-p...inter/spec-enus.html http://www.xerox.com/digital-p...nting/spec-enus.html
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Re: Ricoh & Oracle

Shaja ·
Oracle, Oracle, Oracle. We haven't sold Ricoh in a few years but - dang! - just the mention of Oracle still turns my hair grey!!!
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Re: Ricoh & Oracle

CashGap ·
With thousands of successful implementations, it's a shame that Ricoh and a few others have soiled Oracle's name in this industry. These are not Oracle problems any more than forgetting to ship something is a "FedEx" problem. Someone botched the implementation.
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Re: Ricoh & Oracle

GMAN ·
Oracle is not the issue here, it is how Ricoh tried to implement Oracle.
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Re: Ricoh & Oracle

Shaja ·
The problems I wrote about on this board were the mere TIP of the iceberg. When I think about the times it took me more than an hour to input a simple one-machine order because of that blasted !@#$!%^^&* Oracle system crashing...!!! Sure, the implementation is the source of the problem, but who guided the implementation? Surely Ricoh didn't do it on its own. Then, who didn't fix anything when their system wasn't working?
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Re: Ricoh & Oracle

GMAN ·
Young hot shots from Accenture helped with the implementation, which was internally guided by Dennis Dispinzerie, who was promtoted to Ricoh CFO despite the disaster that was the Oracle implementation.
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ARC Extends Technology Services With Acquisition of Atlanta-Based RCMS Group, LLC, a

above 50%. 9% of users who formally measure ROI see returns above 100%. Gaining BIM capabilities and expertise requires investments in a broad range of products and processes. Contractors are the most likely to see a need to focus on nearly all areas of investment, today and five years from now. To download a free copy of the report, point your browser to: http://www.bim.construction.com/ About American Reprographics Company American Reprographics Company is the leading reprographics company in
-=Good Selling=-

This Week in the Copier Industry 5 Years Ago (Third Week of September 2014)

Had a pretty cool thing happen yesterday.  I was visiting one of my existing accounts because they had a question on one of their higher end printers.  The owner of the company then told me about a call he received from another business owner asking about how he likes his copiers.  I was given the contact name and the company, since that company was only a few minutes away I was on my way.

Stopping in un-announced is always a little dicey.  The DM was in the office and I had to wait a bit, and we then sat down for the next 45 minutes.  Not sure where this will go, however every opportunity counts.

Enjoy these awesome threads from 5 years ago this week!

Monochrome RICOH SP 213SNw/SP 213SFNw MFPs and RICOH SP 213Nw printer also offer mobile and environmentally friendly features

·
more paper. The RICOH SP 213 series employs a powerful 360 MHz PCL print controller with 128 MB RAM and 80 resident PCL fonts for creative printing in many styles. The series’ fanless design helps keep the printers and MFPs especially quiet. The manufacturer’s suggested retail price for the RICOH SP 213Nw laser printer is $145. The MSRP for the RICOH SP 213SNw (scan, print, copy) is $195, and the SP 213SFNw (scan, print, copy, fax) is $245. For details on Ricoh’s full line of products, services
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October 21 BTA Hotline

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offers made by them prior to purchase.) BTA's Oct. 23 Webinar to Focus on Reaching Target Prospects in the Digital Era The 82nd webinar in BTA's Building My Business Webinar Series is scheduled for 4 p.m. Eastern on Thursday, Oct. 23. McLaughlin Joins Board of Advisors at Continuum Continuum has welcomed Ed McLaughlin, president and CEO at Valderus, to its board of advisors. Konica Minolta Announces Availability of Nuance Copitrak Konica Minolta Business Solutions U.S.A. Inc. (Konica
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Konica Minolta Signs Global Leasing Framework Agreement With DLL for Global Major Account ...

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industry and has been engaged in providing OPS (Optimized Printing Services) and committed to premier customer partnership through its group companies in 45 countries and sales and service outlets in more than 150 across the world. "We are rapidly expanding the contracts and execution of our OPS business with global major account (GMA) customers to meet their growing needs," said Jun Haraguchi, Senior Executive Officer, Konica Minolta Inc. "One of the fundamental requirements by GMA customers is
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Ricoh to demonstrate groundbreaking solutions for multichannel, end-to-end campaign management at the 2014 SGIA Expo

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that are creative, engaging, and personalized is a necessity for today's specialty graphics providers. SGIA Expo attendees will see demonstrations of banner printing with white and clear inks, along with seven-color printing on various substrates of applications in Ricoh's booth, which will be both printed and personalized onsite. Attendees will experience these latest solutions hands-on: RICOH Pro L4160 – a wide-format color printer that offers specialty printers superior print quality for
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Canon U.S.A. Launches New Commercial Printing Microsite For Latin America

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MELVILLE, N.Y., October 15, 2014 - Canon U.S.A., Inc., a leader in digital imaging solutions, today announced the launch of a new microsite - Commercial Printing for Latin America - providing local authorized OcÉ dealers with a more custom and interactive experience through a single point-of-entry portal on the Canon U.S.A. website. Demonstrating a wide variety of innovation, Canon has developed new commercial printing products such as wide format printers, large format scanners, and digital
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Konica Minolta Sponsors "CNN Heroes"

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.CountOnKonicaMinolta.com and follow Konica Minolta on Facebook , Twitter and YouTube . Contact Information Karen Harris Konica Minolta Business Solutions U.S.A., Inc. 1 201-818-3231 kharris@kmbs.konicaminolta.us
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Canon U.S.A. Introduces New REALiS WUX6000, Expanding the REALiS Pro AV Installation LCOS Projector Lineup

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Canon U.S.A., Inc. Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions. With approximately $36 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranked third overall in U.S. patents granted in 2013‡ and is one of Fortune Magazine ’s World’s Most Admired Companies in 2014. In 2014, Canon U.S.A. received the PCMag.com Readers’ Choice Award for Service and Reliability in the digital camera and printer categories for
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Ricoh survey explores 'Generation Gap 2.0'

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Poll on behalf of Ricoh via its Quick Query Omnibus product. Figures for age, sex, race/ethnicity, education, region and household income were weighted where necessary to bring them into line with their actual proportions in the population. Propensity score weighting was used to adjust for respondents' propensity to be online. | About Ricoh | Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services
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Roland to Unveil an Industrial-Strength Flatbed UV Printer that Can Print Up to Six-Inches Thick at SGIA

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allows users to print on the widest range of materials and objects, opening up new opportunities for product decoration and industrial applications. Like Roland's other VersaUV series printers, it can produce 1,440x1,440 dpi prints with flawless gradations, super fine details and sharp text. The LEJ-640FT comes bundled with powerful VersaWorks RIP software, which includes the Roland Color System and Pantone libraries for spot-color matching. Additional features that add to the LEJ-640FT's ease-of
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Page Int'l Exceeds Expectations With the Océ VarioPrint 6160 Ultra+ from Canon Solutions America

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format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and OcÉ brands, Canon Solutions America helps companies of all sizes improve sustainability, increase efficiency, and control costs through high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly-owned subsidiary of Canon U.S.A., Canon Solutions America is headquartered in Melville, NY, and has sales and service
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Centralized Office Copier/Printers Replace Water Coolers As Place To Chat And As Sources Of ...

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day on printing. Over the course of a year, this means an extra 13 hours spent at the printer. For a company of 500 employees, this could translate to 6,500 wasted hours. Centralized Copier/Printers Lead to Distractions Waiting in the printing queue, walking a long distance to a printer and distraction by other people while walking to or waiting for the printercanall lead to distracted employees and lowered productivity in the workplace. In fact, 61 percent of employees surveyed stated that they
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Printing from Google Drive

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Hello P4P, We have just released our new ‘Print from Google Drive’ functionality. With this feature you can access your folders from the MFP and directly print PDF, Google Documents, Google Presentations, Google Spreadsheets and many other document types. With print from Google Drive, scan to Google Drive and send from Gmail, Fenestrae now offers a complete integration of paper with Google Apps for Work. See what you can offer your customers on www.udocx.com/google-drive . What other features
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Office equipment dealer announces partnership with Ricoh

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Capital Business Systems, an independent office equipment dealer with offices in Grand Junction, has become an authorized Ricoh branded dealer partner. The partnership with Ricoh will enable Capital Business Systems to provide customers with additional products, computer software and support to meet their printing and document management needs. Ricoh merged with Lanier in 2007, but has since operated with both brand names. Capital Business Systems will use Ricoh branding to bolster brand
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16 Tips to Help You Sell More Production Print Systems #3 of 16

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those units were upgraded to even larger A4 or A3 devices. We were sowing the seeds for additional placements. So, lets that this a step further. Production Printing is BIG, and even getting BIGGER from what I see. Production Printers can range from a low of $30k and in many cases top $100k per system. Let's face it, when you find an account that has just purchased or leased a Production Printer, you'll be following up for many years before that lease is due to expire. You also run the risk that
Blog Post

Ten Tips to get the DM to Take Your Call "Selling Multifunctional Copiers"

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able to introduce you to them. Get familiar with who they know and who they do business with! 8. Schedule a drop off of some kind,I once ordered 100 plasticwaste receptacles, had then inked with mycompany name, my cell number. I dropped these off with the brochure along with a note "here's a brochure about our latest system, if you're going to round file this, I also provided the waste receptacle for you". Point is, be different, get noticed, stand out in thesea of other sales people!! 9. Ask
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RICOH ProC9100 2 pager.pdf

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Re: Google Cloud Print

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I have worked with this application some more and wanted to provide some notes that may be helpful to others.
Member

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Is Anyone Selling Planet Press?

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I have an existing account that has Planet Press and I have some questions about a certain workflow, can anyone help??
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Ricoh Supplies Lists - Where are the Drums

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Every time I see a Ricoh supplies list, I see all details on the models' toner, developer, etc, but nothing about the drums. Is there something about Ricoh's architecture or distribution that explains this? Any insights would be great. - Jake
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The eight qualities you want in a sales rep

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Revenue is the lifeblood of any company, making the hiring of a sales rep one of the most important decisions any company makes. Given that sales is a combination of art and established, step-by-step processes, what do you look for when trying to identify great sales people? Below are eight qualities you want in a sales person, and one you need to avoid. The eight desired qualities, in no specific order: Persistence and long-term thinking Most sales people give up way too soon and too easily
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Xerox Moderator Enlisted

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We now have a dedicated person to monitor the Xerox forums, that person will also post press releases and additional information as it pertains to Xerox. I'm sure it will take a little bit of time to get up to speed with the site for that person. If you've got a Xerox person, please remember to post it on the Xerox Group Lobby.
Survey

How are Sales for 2014?

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Reply

Re: Centralized Office Copier/Printers Replace Water Coolers As Place To Chat And As Sources Of ...

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Every now and then we need a break from the computer screen. Centralized print/copy devices provide that break. Oh Brother, give is a break!!!!
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EFI Reports Record Revenue of $198M for

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NEWS – For Immediate Release EFI Reports Record Revenue of $198M for Third Quarter, Up 11% Non-GAAP Operating Income Grows 36% to 15.6% of Revenue Fremont, California -- October 21, 2014 -- Electronics For Imaging, Inc. (Nasdaq: EFII), a world leader in customer-focused digital printing innovation, today announced its results for the third quarter of 2014. For the quarter ended September 30, 2014, the Company reported record revenue of $197.7 million, up 11% compared to third quarter
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EFI Extends Innovative Technology Across its Portfolio to

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quickly become a popular production-level LED inkjet device thanks to its high-quality, eight-level grayscale printheads and its superior white ink capabilities. “ The range of innovative EFI VUTEk and EFI Wide-Format products – with printers that feature the superior imaging quality of UltraDrop 7 picoliter technology, the proven versatility and energy-saving benefits ‘green’ LED inkjet, and EFI’s industry-leading white ink capabilities – create important opportunities for signage and graphics
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Mutoh America and Caldera to Introduce Smart Mac Package for Sign and Graphics Industry at SGIA 2014

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LAS VEGAS—October 21, 2014—SGIA in Las Vegas will be the commercial launch of a new Mutoh printer + printing software package which will include a Caldera Mutoh Special Edition RIP solution. This new package for the American and Canadian market is aimed at offering a turnkey solution for sign and graphics houses that want to use Apple devices to control their print engines. Mac Users who purchase a new Mutoh ValueJet printer can choose between a RIP only or a RIP + pre-installed MacMinis
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Blog Post

Our Top 5 Forum Threads About Cold Calling for Copiers

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than 100 threads related to cold calling. Many of these threads brings me back to the days before companies starting locking there doors and using access cards. Enjoy the threads below!! Copier MFP Sales Tips Phone Sales Sales Reps Come and Go? Ten Tips to get the DM to Take Your Call "Selling Multifunctional Copiers" 100 calls a day, 240 minutes talk time a day, 4 opps per day These are just a few of the theads, however, while posting these threads. I put a little more thought into how I've been
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Re: 5 Reasons Why You Should Dump Ricoh Wide Format Business

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The SmartLF SC 36 mfp scanner with SmartWorks EZ Touch Plus software is aProfessional MFP Solution providing a wide format copier capable of handling a variety of color and monochromedocuments up to E-size or A0 size. The 36 inch Professional MFP Solution is capable of copying and scanning large CAD technical drawings or color office documents of the type used in architecture, engineering manufacturing, construction, utilities, energy companies, mapping and GIS organisations. Every
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Re: Cold Call Talk Track for MFP's

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Thank you for all of the help. This is great information. I started in this business 25 years ago and was a territory rep/cold caller. For the past 20 years I have worked for manufacturers as a region manager. We just started this company 6 months ago and I have some new/green ales reps and I am "teaching" how to cold call. I am rusty so, the answers I have read have been a big help. Thank You! Jamie Sciarrino Vice President Sales Unison Business Solutions 110 West Road, Suite 217 Towson, MD
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Re: Should Ricoh Offer a Rebate for the old Color GUI for the MPC 03 series When Dealers Buy the New Smart Op Panel?

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For a company that preaches on sustainability the way Ricoh does, you would think they would provide a rebate if you send them back that they would reuse them on other machines instead of spending the resources to manufacture additional control panels. These panels will eventually just be disposed of.
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Copied Checks OPRA question

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Below is an email that I received from a customer in reference to checks that can't be copied because if security. Can anyone help with this? Can you please provide me with the Federal and/or State Law(s) that prohibits copying the list of documents noted on the new copier. We may need to reference this law when an OPRA Request is filed.
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Emerging Markets Communications Launches QuickSkid Solution to Connect Faster Offshore

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Recovery and Emergency Response for Rig Owners Rig owners, with existing communications on board, can use QuickSkid during outages caused by natural disasters or for emergency response. With inventory in major key oil and gas markets, the solution can be deployed quickly to sustain communication during hurricanes or other emergencies. Global Satellite Capacity. Local Support. EMC's Global C-Band and Ku-Band Networks provides satellite coverage in all major oil and gas offshore regions
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etherFAX Secures Revenue-Based Financing From Lighter Capital

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and receive high volumes of fax transmissions and ensure business continuity. “etherFAX is extremely well-positioned for rapid growth and a terrificmatch for Revenue-Based Financing,” said BJ Lackland, CEO of Lighter Capital. “We look forward to helping the company grow and achieve itsfull potential in the marketplace.” Fax-over-IP (FoIP) is currently the number one driver of fax server sales, and security compliance regulations in industries like healthcarecontinue to propel the growth in the
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DocuWare Version 6.6: Optimized Features

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the folder of choice or simply move a document by drag drop into the central document pool – the path of the target folder will automatically be used as one of the index terms for the document saving on manual entry. Direct storage in an electronic archive, such as an A/P invoice generated by ERP software, as well as any editing of documents, is as easy and familiar as working with Windows Explorer. The interface of the Connect to Outlook module was also updated to reflect the new DocuWare design
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Frost & Sullivan Recognizes Fortinet for Global Cyber Threat Analysis and Reporting, and Managed Security Service Provider Market Leadership

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new technologies and business opportunities while protecting essential systems and content.Learn more at www.fortinet.com , or follow Fortinet at the Fortinet Blog , Google+ , LinkedIn or Twitter . Copyright © 2014 Fortinet, Inc. All rights reserved. The symbols ® and ™ denote respectively federally registered trademarks and unregistered trademarks of Fortinet, Inc., its subsidiaries and affiliates. Fortinet's trademarks include, but are not limited to, the following: Fortinet, FortiGate
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Mutoh's ValueJet 1624 and 1638X Receive Certification from IDEAlliance

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Mutoh America Inc. , a leading manufacturer of large format inkjet printers and accessories, has received IDEAlliance G7 Certification for its G7 Calibrator software; and, Wide Format Digital Print System Certification for two ValueJet printer models, the VJ1624 and VJ1638X. IDEAlliance announced at the Graph Expo show in Chicago, that Mutoh's G7 Calibrator software, part of its ColorVerify Pro/G7 process control solution, has passed all of the tests for G7 Certification and that the software
-=Good Selling=-

DocuWare Introduces a Free Tool for Creating Process Diagrams

 

Visualizing Clear Processes is the Key to Seeing New Efficiency Opportunities for Businesses

 

New Windsor NY, Oct 17, 2019 – DocuWare, provider of cloud solutions for document management and workflow automation, releases Process Planner, a stand-alone, web-based process diagramming tool that is available for free for anyone.

Process Planner is a 100% free tool requiring no prior knowledge about workflow standards or notations and no prior experience with other diagramming solutions - a considerable differentiator from other products in the marketplace. Process Planner is particularly valuable for small and mid-sized businesses who do not have the staff, time or financial resources for complex diagramming tools designed for enterprise power-users.

Offering easy-to-use, drag-and-drop diagramming capabilities, Process Planner accurately maps any process from any part of a business. These visual flowcharts can be created by just one user, or with seamless contribution and collaboration from multiple people simultaneously. Process diagrams can also be shared and exported. Users do not need experience with other DocuWare products.

As DocuWare has learned from thousands of successful deployments of their document management and workflow automation software, using clear diagrams to explain the flow of information is the first step to understanding and improving any core process.

 “There is no barrier or learning curve,” states Dr. Michael Berger, President of DocuWare. “Following extensive research and testing, we have designed one of the easiest, free tools for creating diagrams of business processes. Anyone can just start using it in less than a minute.”

Central to all DocuWare products are the intuitive, highly usable tools that enable information sharing and process transparency across all business units. DocuWare’s Process Planner remains true to the company’s mission of improving the experience of workers no matter their level of technical expertise.

* * * * * * *

About DocuWare

DocuWare office automation solutions deliver smart digital workflow and document control that set a new pace for worker productivity and business performance. DocuWare’s zero-compromise cloud services are a recognized best-fit for digitizing, automating and transforming key processes. DocuWare operates in 90 countries with headquarters in Germany and the U.S.

For More Information Contact:

DocuWare Corporation 
Samina Sabir
Communications Director
4 Crotty Lane, Suite 200
New Windsor, NY 12553
845-565-5907 ext. 218
Samina.Sabir@docuware.com

DocuWare GmbH
Birgit Schuckmann

Public Relations Manager 
Therese-Giehse-Platz 2
82110 Germering/Germany
birgit.schuckmann@docuware.com

What is ITAD and Why is it a Growing Industry and Why Office Equipment Dealers Should Give it a Look

During the last few weeks I've been able have some awesome conversations with service providers for our industry.  I'm always on the look out for a product or a service that can help dealers expand their existing business or add growth from another service.

At Itex 2019 I was able to spend a few minutes with Ed Spriegel (President of Mid-West Copiers and Partner with ARCOA Group).  Ed was really excited about how well ARCOA is performing and stated I should chat with Brett Apold (Vice President of Sales with ARCOA) to learn more about the ITAD (Information Technology Asset Disposition) opportunities that are available to office equipment dealers.

After having an incredible 7 months of selling copiers I found the time develop some questions about ITAD.  Below is a transcript from our chats.  I also highlighted some facts that we should to pay attention to.

  1. What is ITAD and why is it a growing industry?

Information Technology Asset Disposition is the management of decommissioning retired IT assets in a manner that ensures data security and environmental compliance while maximizing residual value. Transparency Market Research states the ITAD industry will grow from $9.89B in 2015 to $18.18B in 2024. The factors contributing to that growth are cloud computing migration, big data analytics and the (IoT) Internet of Things. The increased number and complexity of legislative mandates for secure and environmentally compliant disposal of e-waste are also key contributors.



  1. If I’m in the Managed IT space why is it important for me to offer these services to my customers?
  • You will add additional revenue streams through asset buyback programs and end-of-life service offerings
  • It provides you with a differentiator in a competitive landscape
  • Allows you to provide your customers a complete lifecycle management program
  • Enhanced customer retention
  • Protect your customer’s brand with certified data security services
  • No capital investment needed to add additional revenue
  • Provide your customers environmental compliance through proper recycling methods



  1. We hear a lot about data security, especially related to data breaches. Where does ITAD come into play with helping customers protect their data?

Corporate information security is one of the leading enterprise tech concerns due to increasing reports of data breaches worldwide. Compromised enterprise information can lead to expensive recovery fees, legal repercussions and lost investor, employee and customer trust. A regularly overlooked, but imperative, aspect of data security is the destruction of residual data. Devices available for resale or recycling may still contain personally identifiable information (PII) from a previous owner. Utilizing NIST-compliant data erasure tools to ensure all PII is properly and securely wiped from a device is critical.

 

  1. What differentiates recyclers from each other? What am I looking for in a reputable recycler?

There have been many articles in the news about electronics recyclers and IT asset disposition vendors who have declared bankruptcy, been indicted or convicted for illegal export or storage of equipment, fraud and tax evasion. In order to avoid these risks, while supporting financially sound auditing practices, one needs to know what to look for. As a baseline, look for companies that are audited by an independent party on a regular schedule. Certifications such as R2 that audit processes surrounding the handling and treatment of decommissioned IT assets provide a great jump start on vendor due diligence.

You should audit your vendor. The vendor audit is all about risk management. Make certain that your questions and concerns are addressed to your satisfaction. Be leery of facilities and organizations that look too good to be true. Document any issues you find and determine whether that residual risk is acceptable to your organization. A vendor worth working with will pass your audit and minimize and/or eliminate the risks associated with decommissioning assets.

  1. At the end of the day we are all looking for ways to grow revenue…is a channel partnership with an ITAD vendor a way to do that?

 

Yes! A strong channel partner will provide you with new revenue streams that allows for your customers to spend more money with you. Residual value on decommissioned assets provides available dollars to your customers to spend with you that otherwise weren’t there.

End

For me this seems to be a win win for dealers that are looking to add additional services with zero equipment investment.  In addition when you're in some of those larger commercial RFP's it's a service like this that can differentiate your company from the pack and increase your perceived value.

If you're interested or need to know more here's Brett's contact info.

Brett Apold
Vice President of Sales
 

Wide Format for AEC Market & New Features I Would Like to See

If you've been selling wide format MFP's for some time I think you'll agree that the manufacturers have been slow on refreshing most models from most manufacturers.   Aside from KIP with the recent introduction of the KIP 600 toner based color wide format MFP (multi-functional product), the others are just regurgitating the same tired outdated wide formats for the AEC (architect, engineers and construction) market.

Five plus years is a long time to wait for a refresh of an existing model or something completely new.  Over the years I've had this talk track with many within the wide format community and the same question arises from every conversation. "What else can be added to wide format MFP's?"

Document Feeders

Is it really that hard to design a 10 page document feeder? I don't think so because it should be rather easy.  Yes,  you would need a larger area to stack the originals for feeding. But it could be designed in a way that it would fold away when not needed. The next question becomes where do the scanned originals stack?  That's easy and Ricoh is already doing it with the MP W6700. I kind of like the idea of not stacking the originals as they are scanned but rather to have them exit and then rolled. I'm pretty sure Ricoh had something like this years ago.  Clients are asking for document feeders in wide format, the reason most of us don't hear and because we're not asking the question.  What a tremendous advantage for the manufacturer that designs one first!

12x18 or 11x17 Paper Trays

With the previous models of Ricoh wide formats there was the ability to add a cut sheet paper tray. That paper tray was capable of holding letter, legal, tabloid and 12x18 (half size of 24x36).  Many clients would take advantage of this feature for printing check plots.  On some of the higher end toner based wide formats some of the manufacturers offer cut sheet trays.  But on most of the low end wide formats the cut sheet paper tray is not offered.  I think a cut sheet paper tray should be offered on both low end and high end.  Seems to me that the manufacturers are making what they want and not what the clients need.

Original Document Exit Trays

I touched on this with the section under Document Feeder.  Whether it's a flat stack or a roll stack device document stacking needs to be an option on all devices (toner and ink).  It's archaic that clients still need to feed one document at a time isn't it?

Print Stackers

And not the type where the print falls into a cloth basket.  My goodness is our industry that cheap that we can't figure out a better system?  I know of one manufacturers  has a standard exit print stacker and I cringe every time I have to sell against it.  Thank goodness that device is at the low end of the market. Which makes my point, if it's possible to design for a low end ink based wide format why oh why can't it be offered on all devices!

Tameran is no longer offering document exit stackers for wide format MFP's. I would tend to think that the manufacturers need to step up their game.

Toner Based Color Wide Format

Here's the next holy grail for wide format.  Bring to market a toner based MFP that will have an MSRP of $22K.  Thus with the $22K we know where the dealer cost will be.  More and more clients want to print color in wide format. What the clients don't like is to have two devices (color and black), clients also don't want to pay the high price of color ink.  Coming to market with a toner based wide format will at $22K will eliminate many of the existing color plotters in the field.  Reps will be able to cost justify the sale of toner based color wide formats  on the supply and maintenance costs.

In the end, I feel like 4-5 years is way to long to wait for a new model.  In some cases we as sales people have no upgrade path for the client at the end of a five lease.

All I can hope for is that just maybe this blog will open some eyes and manufacturers will give the clients the features and the price points that will help.

-=Good Selling=

Keeping the Audience

Today's Over Confidence in Yesterday's Performance Can Empty the Chairs at Tomorrow's Play.  

Does the Imaging Channel have too much confidence in yesterday's relevance? A diminishing relevance either in a businesses' deliverable or a theatrical performance will lose its audience. It's Relevance, which fills seats.

Today some of the Imaging Channel's actors have done an excellent job memorizing their lines in a play written 50 years ago. OK, the script has been updated, been modified, and at times has even added new scenes to inject a new relevance. However, today, the audience's appeal to the foundational merits of the play are rapidly diminishing and many of its actors don't understand the importance of improvisation.

"A play or a business will empty their seats if they ignore their audience."

It's the critics who start the conversations the actors, producers, and directors could not bring themselves to start and some even block their ears to silence criticism directions for improvements. So, during declining audiences either in business or plays, it's the critics who will spark needed improvements. However, It's the play's writers, directors and actors which must be in sync with their audience to continuously sell-out the seats. When organizations fight to remain as they were over fighting for relevance, will all ways lose to progress.  

Both plays and businesses must come to the realization it's time to close the curtain on yesterday's performance even if that performance was award winning. Breaking new box office records takes an ability put in check the records or awards of the past.

"Your past and current successes can cause hallucinations when visualizing plans for the future."

When the Play's Curtin opens, the audience will decide when to clap, when to laugh, and when to cry. The emotions of an audience determine the Play's Relevance. In business, it's the emotions of your external customers, which must direct you over the emotions of your internal customers. As audiences grow, the cast and crew are happy and content and will fight all that is threatening to that happiness.

So, be cautious! As ticket sales begin falling, the pressures on the cast will cause many to fight for the comfort of yesterday's complacency, instead of fighting for tomorrow's upcoming relevance. When weakness meets pressure, weakness will always fight for complacency over the pain associated with a continuous relevance.

"It's time to keep the curtain closed when your encore is more for you than your audience." 

The play called the Imaging Channel needs some new directors, new play-writers, new actors, and even its stage needs a remodeling. Otherwise, one day, the curtain will rise, and from the stage, the actors will see empty seats. As the play's audience evolves, so must the play. Remember, a business's stage will only have prosperous actors if the audience continues buying tickets.

"Status Quo is the killer of all that will be invented."

Ray Stasieczko

I look forward to speaking at the Remax Summit in Zhuhai China on Oct 18th https://www.rtmworld.com/event...axworld-summit-2019/  and again at BTA West Capture the Magic November 4th 5th http://www.bta.org/BTACoronado

Send invite if you wish to connect here on Linkedin

Attention Sales World... Stop Being Empty Suits

"To fake it is to stand guard over emptiness."
Arthur Herzog

I'm here to inform you, a sales professional thinks before they act. They plan, prepare and practice as they build the foundation known as success. They lead with intention. Not only do they become the example, they are the example.

What makes a sales professional great? They're purposeful, full of pride and are precise with their decisions by aligning their vision and values to earn the respect of their clients. With determined intent, they engage in heartfelt activities benefitting those around them. And this is what your clients and prospects crave, right? They deserve a sales professional who is heartfelt, sincere and fills out a suit with empathy, emotion and excitement.

SALES PROFESSIONALS, CUSTOM LEADERS - NOT EMPTY SUITS

Sales professionals are effective in opening up business conversations as they speak the language of leadership. This language clearly conveys their ideas to their audience. They customize their language which precisely explains their thinking to the hearts and minds of those whom they wish to move to action, their clients and prospects.

A true sales professional understands how to create, deliver and align their value proposition to capture the heart and mind of their clients.

"If you don't know the value you bring to your current clients then how do you know the value you can bring to your potential clients?"

Just curious... Would your clients truly know the value that you're bringing to them? Let's take this one step farther. I encourage you to ask them... What does value mean to you and have I been delivering this for you? Curious to know the responses. It's OK if you eat some humble pie, it's good for you.

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It's about delivering delightful amounts of value at all times. Live it, walk it, talk it and broadcast it for everyone to hear. 

CUSTOM FIT THE SUIT

Sales professionals are not empty suits in the eyes of their clients and prospects!

There's something to be said for a custom fitted suit. It's unique and empowering. It's the statement you make about who you are and what you value regarding your appearance.

Let's face it, anyone can stroll into their local department store and pull a suit off the rack, but to truly “pull off” the suited look, a sales professional visits the tailor.

Off-the-rack department store suits fail in offering up much in a variety of style, even the most formal stores will not have every suit style available on the rack. With a custom tailor, your suit can be made according to any style and with any fabric. There's no limit to what you can ask for; custom liners, pockets, lapels, buttons and monogramming; whatever you desire, a tailor can deliver the style and material you want.

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Sales professionals do not provide an off the rack experience

Sales professionals do not play business dress-up. Instead, they dress the part of leadership. They lead with education. They lead with inspiration. They lead with insight. They lead with love.

Are you starting to smell what I'm cooking up?

REPEAT AFTER ME, NO EMPTY SUITS!

In 3 Dead Giveaways That You Are An Empty Suit, I introduced you to a simple equation...

Lack of substance + low business acumen + poor business conversational skills = empty suit.

It saddens me and it's unfortunate, in the sales world today; there are a tremendous number of empty suits. The sales profession can do better than they’re doing. The issue boils down to misalignment. Many in sales are misaligned with their inner self, which leads to a chaotic lifestyle. It’s hard to become the best version of yourself if you're clueless or can’t identify with who you are.

 Your prospects are smart. Your clients are even more intelligent. They can smell commission breath a mile away. 

An executive presence + competence fills out an empty suit
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Sales professionals who lead from the heart have courage. The courage to be human in a sales world full of facades.

Ask yourself this... right now, this very moment - Am I relevant to my clients?

Now, I encourage you to look in the mirror and ask yourself...

  • Am I going the extra distance for my clients?
  • Am I serving others?
  • Am I serving the cause?
  • Am I developing a deep, genuine concern for my clients?

If you struggle to answer these questions, you may be an empty suit.

STOP BEING A FAKE

It's too hard to pretend to be somebody you're not. So why don't you just be yourself?

Social Media has become a fake world carnival; many wear a mask, to hide their true self. So many fighting to be seen with very little substance and much to say. Unfortunately, the same can be said within the sales world.

Pretending to be something you're not can be exhausting, it can also cost you when it comes to trust building with your clients and prospects.

Remove the sales mask and become your true self. Ditch the facade and fakeness.

Here's a huge issue! Too many in sales are copy-cats. Yes, I said it. They run around attempting to mimic the sales success of others. Stop the madness salespeople!

I'm sure you hear this all the time, "Just be yourself". However, being yourself is following your path, not comparing yourself to others. When you try to be different, you disconnect from what you want.

I'm here to inform you, your clients and prospects can smell a walking, talking and insincere facade a mile away.

IT'S NOT WHAT YOU THINK!

Would you have a clue as to what your clients and prospects crave in a sales professional?

How about asking them how they view you? Ask them to be sincere and honest with their response.

Salespeople, this sh$t is important to uncover. Yes, this will mean becoming a bit vulnerable and bracing yourself for things you may not like to hear.

Stop being empty suits in the minds of your clients!

There's no substitute in their minds. There's absolutely nothing wrong with dressing the part. The problem lies when it’s all style and no substance. Expensive Armani suits are no substitute for business acumen. Fine clothing is not a substitute for brains.

Don't suffer in silence as the empty suit leads you down the road of obscurity. I'm here to help.

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I understand, I get where you all are coming from. Every day, I walk in your shoes. I am fully committed to helping your sales team integrate social aspects and modern strategies into your current sales process to grow new business. I want you to get results. This is why I am passionate about doing this the right way, the genuine way, the authentic way! It's about understanding value before visibility.

Selling From the Heart is making a difference! I poured my heart into every page of this book and I think you're going to love it. You can find it on Amazon in paperback and Kindle. You can click on the book image below and this will take you to Amazon.

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You can find more material inside Selling From The Heart.

In a world full of empty suits, I'm passionate about helping sales reps succeed by getting valuable before they get visible. I help sales teams understand the true value they bring to the market. 

I appreciate getting the opportunity to share my stories. Integrating the use of social and sharing my story on LinkedIn was my “game-changer” in the highly competitive office technology world. With great pride I transform, challenge, coach and inspire sales teams to grow new business by helping them share their story and how they communicate it out by integrating the use of social inside the sales process. You can follow me on LinkedInTwitter and on my podcast by clicking on Selling from the Heart.

 

This Week in the Copier Industry 15 Years Ago (Second Week of October 2004)

Did you know that we have questions, comments, sales tips, sales advise, copier quotes and proposal that go back 16 years?  Yup, more than 100K in threads stored for your enjoyment on the Print4Pay Hotel!  Enjoy!

Enjoy these awesome threads from 15 years ago this week!

Savin 4022 / Ricoh 2022

The back side leading edge has toner on it and fades out as you get to the trail edge. if you run multiple copies it is only on the first copy. I have noticed that if you look at the drum prior to making copies there is a coating of toner on the drum. It appears that the toner is getting on the transfer roller and then the back of the paper. Have tried a different High voltage board and SBCU board with no change. Have also shorted the drum ground with no change. Did notice that when you take a
Topic

Japan's Canon to take full control

Japan's Canon to take full control of Niigata Canotec , 10.15.04, 10:37 AM ET AFX News Limited TOKYO (AFX) - Canon Inc, Japan's leading maker of digital camera and copiers, said it has decided to take full control of Niigata Canotec Co Inc, a software developer for printers, by acquiring the 32.5 pct stake held by Canon Sales Co Ltd. Financial terms of the transaction were not disclosed. Canon already owns 67.5 pct of Niigata Canotec. The full consolidation will take place after January
Topic

BIG NEWS 4 HV USERS! Canon-branded carbonless paper

Canon Introduces Three New Specialty Media to Aftermarket Portfolio Tuesday October 12, 8:31 am ET Copier Leader Introduces Its First Carbonless and Recyclable Papers, as well as Canon Branded Color Copy Paper, for its CLC and imageRUNNER Devices LAKE SUCCESS, N.Y.--(BUSINESS WIRE)--Oct. 12, 2004-- Further expanding its already extensive line of Canon-branded specialty print media, Canon U.S.A., Inc., the nation's market share brand leader in black-and-white and color laser copier/printer
Topic

Data Overwite Security Security

Security like this gives total peace of mind. The Combination of our digital print technology and new ISO accredited Data Overwrite Security System, means your confidential print and copy data is assured protection from attack. Leaving you grinning from ear to ear. We'd like to share more about Data Overwrite Security with you. Contact us now for a sales consultant. Just like PC’s, today’s digital office devices use a hard disk drive to store document data. Computer systems and networks are
Topic

Need Your Help!

Can someone please email me a copy of the warranty card from a Ricoh Laser Printer (could be savin, lanier, gestetner). Please! art@p4photel.com Thanx
Topic

shady salesman

machines. Not faxes or printers either color boxes and mid range mfp's. All that being said I go to a company wide meeting and hear about goals and ways to generate business and my owner descibes an inovative way to possibly pull in new business and then procedes to descibe how this sales rep was visiting a customer just to see how things are going and seen the IT guy and came up with this great idea to see if this guy could help him place equipment. The owners thought this was a great idea. To rap up
Topic

The new Xerox 180 Highlight Color

At Graph Expo 2004, Xerox Corporation demonstrated what it calls the world's fastest cut-sheet, highlight color printing system, operating at 180 ppm (nearly twice as fast as the previous Xerox speed benchmark of 92 ppm). Xerox showcased the new product as part of its 12,600-square-foot display at Graph Expo, the largest printing exhibition in the United States. The new Xerox 180 Highlight Color (HCL) system is one of three highlight color printers designed for print-on-demand and publishing
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Re: Leads in California

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John M. Greathouse Executive Vice President of Sales and Business Development OFFICE(S) CallWave, Inc. 136 W. Canon Perdido St. Suite A Santa Barbara, CA 93101-8207 Phone: 805-690-4000 Fax: 805-690-4241 -------------------------------------------------------------------------------- Comergent Technologies, Inc. http://www.comergent.com WHAT IT DOES It develops enterprise e-commerce software that streamlines selling and ordering processes. EVENT 09-27-2004--Announced the appointment of a new
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Re: shady salesman

Coming from the sales side: I always try to take care of the guys that help feed my family. There have been some occassions where I have forgotten where the lead originated, however I try to make up for this with "special consideration". I am aware of the situation and believe salesperson in question should "pony up" and take care of those who take care of him. When selling for Ricoh, we sales people get to accumulate points for products and or gift certificates. Share the wealth if not with
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P4P Vendor Sponsered Training Seminar

I have been asked by several members of the Print 4 Pay Hotel if we might be able to put together a Training Seminar/Solutions Event. First thoughts would to have this event over two or three days and have it sponsered by our Authorized Vendors. Doculex, VircoSoft, Sentryfile, Idatix, Memory Experts, Print Audit, Ricoh may be able to have training and solution seminars. I think this can be pulled off depending on how many members would commit. We could also have a round table with P4P members
Reply

Re: Tiff/Jpeg (what determines)?

Great question. As always, because I am a sales & marketing guy, when it comes to tech questions I turn to our technical guru's for help. For those of us who are technically challenged I learned that SMB, which stands for Server Message Block, is a protocol for sharing files, printers, serial ports, and communications abstractions such as named pipes and mail slots between computers. Beyond that I do not comprehend. Perhaps someone will address your question more specifically and enlighten us
Topic

Global Imaging Acquires ............

Global Imaging Acquires Image Manufacturing, Inc. Monday September 27, 8:42 am ET CHICAGO, Sept. 27 /PRNewswire/ -- Global Imaging Systems (Nasdaq: GISX - News) announced today that it has acquired Chicago-based Image Manufacturing, Inc., a print management company and reseller of Hewlett Packard printers. Image Manufacturing has annual revenues of approximately $5.5 million. ADVERTISEMENT Global Imaging Chairman and CEO Tom Johnson said, "The acquired operation serves the Chicago market, and
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life is good

ALL RICOH GURUS, HAVE A GREAT WEEKEND, I'm going to go see the NC State Wolfpack take care of the Tarheels. There's nowhere like Wilmington nc
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Leads in Rhode Island

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Retail Solutions Inc. http://www.retailsolutions.com WHAT IT DOES It provides on-demand hosted point-of-sale data management and reporting services. EVENT 09-28-2004--$4 million in a Series A round of funding OPPORTUNITIES company expected to make purchases to support... - new product development - expanding sales and marketing efforts potential opportunity to provide… - products and services to support increased sales activities - products and services to support increased marketing activities
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Scanning to Mac

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We haven't had anyone scanning to Mac before, but one of the customers we adopted who was orphaned said that when they purchased a Savin 2535 with scanning their former vendor said it would not scan to Mac. Is this true?
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Scan Router V2 Lite with Aficio 2035

New copier Aficio 2035 was added to group of Aficio 1035 copiers with printer/scaner options. 1035 works with Scan Router, 2035 does'nt. When I try to "Add I/O device" I get "no answer from device". But ping command says link is OK. I cant write an IP-adress of Delivery server on 2035. Do 2035 find it automaticly? Thanks for help.
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Plotbase and PC3

My client also asked that when using the PC3 (is this a print driver) files, can we save the plot to a specific folder on the network?
Member

Member

trc
Member

Chuck
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Re: Leads in Illinois

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BridgePort Networks Inc. http://www.bridgeport-networks.com WHAT IT DOES It provides a software-based network infrastructure solution that extends a single phone number over multiple devices and networks. EVENT 09-27-2004--$25 million in a Series B round of financing led by TD Capital Ventures OPPORTUNITIES potential opportunity to provide… - products and services to support increased sales activities - products and services to support increased marketing activities; services may include PR
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Re: Leads in Maryland

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and application development - recruiting services for developers and engineers PARTNERS none stated PEOPLE Mark Komisky Chief Executive Officer and Co-founder Charles Komisky Chief Technology Officer and Co-founder Will Clemens Chief Financial Officer and Co-founder Scott Schelle Chief Operating Officer Rich Credidio Vice President of Sales Jim Ishikawa Senior Advisor OFFICE(S) Bluefire Security Technologies 1040 Hull Street Suite 101 Baltimore, MD 21230 Phone: 410-637-8160 Fax: 410-637-8172
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Re: Leads in New York

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services to support production operations - tools and services for product development activities PARTNERS none stated PEOPLE Leo J. Schowalter, Ph.D. President and Chief Executive Officer Glen Slack, Ph.D. Chief Scientist Jonathon Whitlock, Ph.D. Chief Technology Officer Keith R. Evans, Ph.D. Vice President and Chief Operating Officer OFFICE(S) Crystal IS Inc. 877 25th Street Watervliet, NY 12189 Phone: 518-276-3325 Fax
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Re: Leads in Pennslyvania

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: 011-91-40-2339-8222 Fax: 011-91-40-2339-8111 -------------------------------------------------------------------------------- CyOptics Inc. http://www.cyoptics.com WHAT IT DOES It designs, develops and manufactures optical engines for broadband metro and access communications solutions. EVENT 09-28-2004--$10 million in a new round of financing led by Jerusalem Venture Partners OPPORTUNITIES company expected to make purchases to support... - new product development - boosting marketing and sales
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Re: Leads in Texas

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headquarters is located in the Legacy Business Park on Preston Road in Plano, TX, less than half of a mile from the previous location. It houses the corporate offices, research and development departments and a manufacturing plant. The company has expanded its marketing, sales, support, scientific and engineering teams. STATED PARTNERS/ALLIANCES none stated PEOPLE Christopher G. Chavez President and Chief Executive Officer F. Robert Merrill, III Executive Vice President - Finance Scott F. Drees
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Re: Leads in Washington

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SourceLabs Inc. http://www.sourcelabs.com WHAT IT DOES It provides open-source software and systems. EVENT 09-29-2004--$3.5 million in a Series A investment from Ignition Partners and Index Ventures OPPORTUNITIES company expected to make purchases to support... - deployment of product offerings - research and development - expansion of sales and marketing potential opportunity to provide… - sales training programs - software and systems specific to the sales function - recruiting for sales
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Re: AF1515 Scanning

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My scanning gripe with the 1515 .... the FAX 4410NF is basically the 1013/1515 machine without a flatbed ... correct? Why does Ricoh not put color scanning on the 1515MF? If they can do it on the 4410NF, Samsung can do it VERY inexpensively for the Ricoh AC104 and AC204 ... scan to email a PDF file, I don't know about everyone else, but when using this particular feature, I find the documents are often in color.
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Re: 240W Cutting Off PDF Print

I've noticed the same problem and was told that the reason for it cuting of the end 8 inches is because Acrobat does not support printing PDFs larger than C-size unless you have the full version of Acrobat, ie not just the Acrobat Reader, Atleast for the newer verions of reader. Anyone know if there is truth to this?
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Re: 240W Cutting Off PDF Print

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It’s not an Acrobat reader issue. I printed D size PDF from reader after installing the 300 DPI WinPrint driver.
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Re: SDM for Admin & XP SP2 Question

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Ted: I ran into the same thing. I ended up having to go to a pc that doesn't have sp2, but I know this isn't the solution. I think Ricoh is going to have to update the software.
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Re: Aficio 240W & Plotbase, is it possible.........

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YES- hold down the “Ctrl” key and single click the files you want to print. All the files will be highlighted. Select print and presto. Note: you cannot change the order in which they print. If page page3 is at the top line in the print queue and page 1, then 4, then 2. It will print in that order.
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Re: shady salesman

Stories like this burn my britches too. I think of all the times our tech support has stepped to the plate when I, wearing my sales hat, painted myself into a tech corner. The contribution value of competent and reliable tech support can not be over-emphasized and never taken for granted. Too many sales reps rely on tech support to close a deal for them, and simply walk away. Not only is it unethical, it is just plain dumb to alienate technical support. Thank you for sharing this story, perhaps
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Re: Aficio cl1000n

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Try to transfer the file to print to other application, retry to print it with rpcs,if you obtain different results, your problem is in the application (word), if the problem´s still there , try reinstall driver
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Re: Leads in Colorado

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09-28-2004--$22 million in a Series C round of financing led by Lehman Brothers Venture Partners OPPORTUNITIES company expected to make purchases to support... - scaling the company - product development - expanding global sales and marketing efforts potential opportunity to provide… - products and services to support increased sales activities - products and services to support a field sales force - products and services to support increased marketing activities; services may include PR activities, collateral
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Re: Leads in Florida

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PowerLinx, Inc. (formerly SeaView Video Technology, Inc.) http://www.power-linx.com OTCBBWLX WHAT IT DOES It designs, manufactures and markets powerline communication products that transmit video, audio, voice and data. (number of employees: 13) EVENT 09-28-2004--$3.18 million in a private placement OPPORTUNITIES company expected to make purchases to support... - product and technical support - expanding internal and external sales force - launching and marketing new home monitoring product
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Re: Leads in Louisana

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Stewart Enterprises, Inc. http://www.stewartenterprises.com Nasdaq:STEI WHAT IT DOES It provides funeral and cemetery products and services to the U.S. death care industry. (number of employees: 6000) EVENT 09-27-2004--Announced the relocation of its corporate headquarters OPPORTUNITIES potential opportunity to provide… - office equipment, supplies and services to support expanding operations at the company's headquarters. The company is now located at 1333 S. Clearview Pkwy., Jefferson, LA
Reply

Re: Leads in Massachusetts

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activities PARTNERS none stated PEOPLE Jeffrey Burbank President and Chief Executive Officer Winifred L. Swan, Esq. Vice President and General Counsel James Brugger Vice President, Disposables Engineering Dennis M. Treu Vice President, Research and Development Alan R. Hull, M.D. Chief Medical Advisor Joseph E. Turk, Jr. Vice President, Sales and Marketing Christopher G. Manos Vice President and Chief Financial Officer Michael J. Webb Vice President, Quality Assurance and Regulatory Affairs Matt Pearman
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Re: Leads in North Carolina

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CipherOptics, Inc. http://www.cipheroptics.com WHAT IT DOES It designs, develops and manufactures encryption appliances that secure communications over high-speed networks. EVENT 09-28-2004--$10.3 million in a Series C round of funding led by Adams Capital Management OPPORTUNITIES company expected to make purchases to support... - expanding sales and marketing activities - product development potential opportunity to provide… - products and services to support increased sales activities
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Re: Leads in Virgina

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CorasWorks Corporation http://www.corasworks.net WHAT IT DOES It provides workplace software and solutions for organizations using Microsoft SharePoint. EVENT 09-29-2004--An undisclosed amount of funding led by Novak Biddle Venture Partners (NBVP) OPPORTUNITIES company expected to make purchases to support... - market momentum - new product and service capabilities - expansion of global sales activities - increased market awareness potential opportunity to provide… - software and systems
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Re: SDM for Admin & XP SP2 Question

This was posted on the Ricoh UK site Thank you for using Ricoh products. Microsoft have announced the release of Microsoft Windows XP Service Pack 2 (Security Enhancement). It is available for download from the web and will be delivered automatically to connected XP users through the internet Microsoft Automatic Update system. Ricoh is working to confirm the impact of the of Windows XP SP2 on our product functions. When we complete the testing process, we will announce further information on
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Re: Scanning to Mac

One I know of is to add Doc Mall, then scan2docmall, and then email to the mac. I am not familiar with the Savin model number, if this is the 2035esp, then use scan2email and send to the mac users email address. I also believe there is another way that Jay mentioned in one of the threads I have found. check it out when you get a chance. Art this should help
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Re: Scanning to Mac

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The 2535 would be the Ricoh 1035
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Re: 5510NF

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You can have all incoming faxes marked with checker mark in the upper corner and use regular paper, think of the cost savings.
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Re: Aficio 240W & Plotbase, is it possible.........

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NO - You cannot merge the jobs into "sets" that can be sorted. If you hold CTRL and click on multiple documents, they will all print, but they will not come out sorted. If I asked for 3 copies, I'd get 3 copies of the first page, 3 copies of the second page, etc., etc. You can create a set to be collated, but the way to do this is to plot the files to disk, then create a job in Plotbase and add all the plots you need in this set to the job. Then you can select number of copies, select "collated
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Re: EQUITRAC

Have used them once. My customer has installed the software and copy counters. They have not complained about the software, as a matter of fact the first call I got was yesterday when copy controller went down. My customer called Equitrac and told them that they had to ship the controller out and then wait for it to be repaired, replaced and then shipped back to the customer. Customer was annoyed that it may take one - 2 weeks to have the controller operational. Plus they stated that the
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Re: Aficio 240W & Plotbase, is it possible.........

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Just an FYI that I stumbled upon while creating a job in Plotclient WIN. When you hilight a group of prints to add to the job, they DO NOT drop into the job in the same order. If you are collating and need them in the exact order, you need to drop one file at a time into the job to insure correct order. If anyone has found that this is not true, please let me know. Thanks. Barbara
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Re: Aficio 240W & Plotbase, is it possible.........

thanx for the great info! i was at an account today that needed to "reprint" exiting .plt files. I tried to add them into plotclient, however I was given an error message. quote: Unknown or not licensed file type)file C:\program Files RW-240-240 Plotbase\ss\1041\04-075A-100-plans-A-101.plt.1056.000000 whew! I then found by mistake that I could add these files to Scan Tools and was able to print them in a collated set! Can anyone elaborate as to why this happened? Thanx
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Re: Plotbase and PC3

Gee, The customer stated when using PC3 with AutoCAD, the system is saving the plot file to its own directory, he would like it to save to another drive they use for back up. What is the PC3? Art
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Re: 551/2560/2575 Replacement

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Thanks Pete. The really funny thing is that I spoke to my Savin dealer rep on the same day you posted this info and he told me that there was absolutely NO information available about the new products and none would be released until the launch of the 51 ppm system in November. Maybe I should invite the poor sap to join P4P so that his dealers don't know more than he does! Thanks again! Brian

This Week in the Copier Industry 10 Years Ago (Second Week of October 2009)

For the next couple of weeks I'll be posting a picture of how many visitors we've had on the site at one time.  All of this activity is from the last 30 days. I can't thank everyone enough for their support and making the Print4Pay Hotel a special place for Imaging (copiers) & IT Professionals!

Enjoy these awesome threads from 10 years ago this week!

Topic

Konica Minolta Supports the United Nations Climate Change Conference 2009

climate convention, Konica Minolta effectively runs several programs to minimize impact on the global environment, including the Zero Waste initiative. Partnership for COP15 includes the provision of more than 30 Konica Minolta bizhub color multifunctional printers (MFPs) and monochrome production printing systems. Equipped with state-of-the-art technology, these products will meet the printing, copying, scanning and faxing needs of all UN participants and all delegates prior to and during the
Topic

Is selling at cost the future for print hardware?

Is selling at cost the future for print hardware? This was the title of a recent blog/article I found on http://www.channelweb.co.uk/cr...gives-print-hardware Here's the article: Deptford reseller ABT Office Supplies has started offloading its Ricoh and Canon multi-function devices (MFDs) at cost price, subject to a delivery charge and service agreement sign-on. The dealer claims the move is to save the cost of printing for businesses by encouraging a switch to MFDs rather than stand-alone
Topic

Sammy "Going After the Big Dogs"

Monday, October 12, 2009 Sammy "Going After the Big Dogs" Samsung, or as I refer to as "Sammy", talk has it that they will be coming to market with some A3 devices somewhere down the road. Talk, also has it that they would like to be a full line OEM with the likes of Ricoh, Canon, KonicaMinolta, and Xerox. Fact, besides Sharp, none of the above manufacturers have yet come to market with thier own (OEM) A4 device as of this time. Yes, there are some rumors that Ricoh or Toshiba will come to
Topic

Canon USA Launches New Managed Document Services Initiative

Printing, Rules-Based Routing, Authentication, Desktop Accounting and Print Center Management * Canon U.S.A. Professional Services brings the expertise to design and implement managed document services, from analyzing a customer`s print environment and developing new designs to reporting results and identifying areas for future improvements * Canon MDS Knowledge Portal provides a secure Web site for business development and support, including business plans, training modules, best practices, white
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Case Study: Konica tightens product quotes

13 October 2009 Printer specialist Konica Minolta Business Solutions partnered with Experlogix to streamline its product quote system. Konica Minolta Business Solutions New Zealand (Konica Minolta NZ) is a leading printer and document solutions company and has been working with New Zealand businesses for more than 35 years, helping organisations efficiently manage information flow and harness new document technology. Konica Minolta NZ differentiates through the quality technology brands it
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emFAST INC.’S FACSys® CONNECTOR PASSES RICOH DEVELOPER PROGRAM COMPATIBILITY TESTING

Ricoh MFPs with the company’s secure and intuitive fax server solution. Using Ricoh’s sophisticated Embedded Software Architecture (ESA) platform, emFAST was able to enhance the capabilities of FACSys® by leveraging the inherent print functions found in Ricoh’s MFPs through Ricoh’s open architecture. “emFAST has utilized the Ricoh ESA development platform to take the integration between the FACSys® fax messaging platform and the Ricoh MFP to a whole new level,” said Peter Valier, director of IT
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Re: Color MFP Trends, Tactics, etc

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quote: Originally posted by lep524: clients won't care about the actual brand as much as in the past. We are finding that clients take our recommendation and will move with brands if we ensure WE will stand behind them. I think this is the big change over the last 15-20 years. If you think back, there was a time that you could buy an "off-brand" (not Xerox, Canon or Ricoh) and be really disappointed. They just wouldn't do the job. That's not true anymore, at least for level of machine 90% of
Topic

Ricoh Print/Scan MP3030

Have new in box, make offer!
Topic

This Week in Ricoh "TWIR Notes"

This Week in Ricoh "TWIR Notes" Gathered from Print4Pay Hotel Members from around the world and a few moles in very good places! - Ricoh announced it won a bid from AREVA Inc. AREVA is a nuclear power equipment maker, with facilities in 43 countries. Details of the contract were not announced. - Ricoh announced it now has a special discount pricing program for members of NAPL/NAQP, allowing it to increase its sales of production print systems to printshops in the U.S. [URL= http://mfpsolutions
Topic

OKI® Printing Solutions Introduces the Versatile MC360 Letter/A4 Color MFP to

Mount Laurel, N.J. (October 5, 2009) – OKI Data Americas , which markets its products under the OKI® Printing Solutions brand, today announced the introduction of the MC360 Letter/A4 Color MFP. Ideal for very small workgroups (VSWG) and small offices/home offices (SOHO), the MC360 Color MFP features a compact design and small footprint with four-in-one functionality (print, copy, scan and fax). Combining fast print and copy speeds, reliability and ease of use with high quality HD Color printing
Topic

Ricoh joins NAPL member discount program

program is a step toward increased commitment to the Association and its membership. NAPL, the Association for the Business of Print offers its members management resources and support which lead to unparalleled sales and operations results. NAPL's integrated approach to supporting a wide variety of members and partners is similar to that of Ricoh's Production Printing Business Group (PPBG), which recently launched several new products and solutions designed to meet various customers ranging
Topic

Smart Sourcing Summit: Print costs are out of control

allowing office managers to handle a very big spend. So, most firms have uncontrolled procurement of print supplies (paper and toner, especially) at the department level, Crowley says, yet prices of these supplies typically rise by almost 8% annually. "The ideal environment would have users having as much printing and copying capacity as they need with supplies being delivered only when needed," Crowley says. But that often is more a hope than a reality. So, he says outsourcing the imaging fleet to
Topic

Xerox "The Week in Review"

Wednesday, October 14, 2009 Xerox "The Week in Review" Gathered from Print4Pay Hotel Members from around the world and a few moles in very good places! - A judge in New York granted Xerox’s motion to dismiss an antitrust claim made against the company. Media Sciences, maker of generic printer supplies for Xerox printers, was trying to establish that Xerox maintained an unfair monopoly on the market for cartridges & ink for its printers. Xerox is still suing Media Sciences for patent
Member

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Re: IKON Delivers RICOH Pro C900 Digital Color Printer for Grover Printing, a Consolidate

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Assumed that so I asked the question. Heard (maybe here) that Ricoh was reducing Production Printing Div's field sales by 25% (22 of 88).
Topic

Integrated Book Technology, Inc. Powers Up New Print-on-Demand Center with Océ Inline

burgeoning print-on-demand operation that prints books to order in quantities as small as one and as large as several hundred. Installed in December 2008, the IBT "book-of-one" production line comprises an Océ VarioPrint 6250 digital duplex cutsheet printer to print book pages, a CEM DocuConverter to split/merge the pages into book blocks, an Océ CS650 Pro color system to print color covers. A CP Bourg perfect binder marries book blocks with perfect-bound covers, while a Viadek system to read barcodes
Topic

InterContinental Hotels Group Selects InnerWorkings for Print Management in the Ameri

relates to print in the Americas, InnerWorkings can provide the solution that IHG needs." As part of the agreement, InnerWorkings will be managing print and fulfillment for the world's largest hotel loyalty program, Priority Club(R) Rewards, with 44 million members worldwide. "IHG is an industry leader with top brands and print programs that span across many different product categories," said Eric D. Belcher, Chief Executive Officer of InnerWorkings. "We are thrilled to team up with IHG and
Topic

Selling Against OCE PlotWave "A few tips"

[LIST] Plotwave has no scan2email 4 touches for scan2folder no file naming for scanning no document server
Topic

Intelligent Bar Codes

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Does anyone know what is necessary to print Intelligent Bar Codes on a Savin MLP32 and/or a Savin C6060 using PostalSoft software? I'm assuming there is some font or something that may be installed in the driver or something.
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Lexmark delivers another industry first with new solutions-ready, touch screen laser

productivity-enhancing features and professional-quality color printing. Both models feature Lexmark's Duo Drawer standard, providing up to 900 sheets of standard input capacity, the most of any color laser printer or color laser MFP priced under $1,000. In addition, for customers who need even more paper capacity, a new optional 550-sheet drawer allows for a maximum capacity of 1,450 sheets. The Lexmark X546dtn and Lexmark C546dtn ship with more toner than their leading competitor, up to
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MNDOT recommends higher speeds in Sheldon, Black Hammer

Pogodzinski also received approval for the highway department to purchase a new color copier/printer/fax machine for $9,817. He said the county’s information technology department had recommended buying rather than leasing. “The break-even point is at 29 months,” he said. Pogodzinski said money is available in the current highway department budget because some equipment previously included wouldn’t need replacement yet. He said the current copy machine is using $250 a month worth of color
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Océ CS665 Pro Color System with Inline MultiPunch Finishing Cuts Document Binding Ti

systems, printers can produce professionally finished documents in approximately half the time it takes to bind documents by hand. Corporate printrooms and commercial printshops can deliver more print products in the same amount of time and with the same staff. One System with Maximum Finishing Versatility The MultiPunch is the latest in a series of finishing options for the Océ CS665 Pro system. The Océ CS665 Pro system, launched in 2008, now has eight finishers with 24 configurations. Users
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Océ launches new office color multifunctionals

Venlo, The Netherlands, 5 October 2009 — Océ, an international leader in digital document management and delivery, today announced three new office color copier systems that complete the revamping of its office color multifunctional line. The new Océ VarioLink® systems — with color speeds of 22 to 36 ppm — offer copying, printing, scanning, faxing and finishing. They are designed to fit smoothly into office workflows so that users can quickly print documents and then get back to core tasks. In
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Paradigm Imaging Releases New imagePRO FLEX

4ips color scan speed o Up to .8” max media thickness (T models) o 48-bit color data capture o Network ready with Gigabit Ethernet connectivity · Rocket Scanner Controller o Includes Windows XP ® Professional o Intel Core 2 Quad-Core Q6600 1.4Ghz processor o 2GB DDR PC2-5300 memory o 250GB SATA-150 (7200 rpm) 8MB cache hard drive · Exclusive Paradigm imageFLOW ® scan-print-copy software o Touch screen and keyboard control o Interactive scan-print-copy controls o Over 550 printers
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Re: Who has the BEST product line?

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Konica Minolta had a pretty good showing for this Poll on the RFG p4photel. I did not think of that until this recent discussion. Both have solid Product Lines.
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Re: Embeded Print Director/PCS 6.0

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Ok I got the Java and the print director embedded installed fine. The customer wants to be able to track scans and fax also. According to the jobs list I did not do any scanning though I know I did. I found something the referanced an "Enhanced External Counter SDK" but cannot figure out where to download. Ricoh says it is part of the Java card. In the Administrator tab I see an option for this "Enhanced External Counter" but cannot see where to turn it on as it is greyed out. Ricoh has
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Re: Is selling at cost the future for print hardware?

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quote: Originally posted by Larry Levine: but you sure are not going to be a very healthy & profitable company long term. Hrmm, well, sure they are. Notice it doesn't say anything about Service or Supplies, we can assume those are either at their normal rate or slightly elevated. It doesn't say anything about lowering the lease rate on this MFD you are buying at "cost" either, so we can assume those are also either at normal or slightly elevated. If we also assume that their sales will increase
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Re: Senior VP wants P4P Access!

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Quote: originally posted by Art: "My thoughts, why are you trying to hide your who you are?" You definitely asked yourself the correct question. The p4photel has become the most informative and honest forum to share ideas, experiences, and strategies for success. I would hope this is not compromised in the future, due to censorship or spin. For example, we heard that XEROX had an army of 'bloggers' trolling the internet to promote the ColorQube and to combat any critical assessments. The p
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Re: Konica Minolta Adds Regional Aftermarket Managers

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UPDATE: I understand that Konica Minolta has filled all of the Aftermarket Manager positions for each of their four (4) Independent Dealer Regions.
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PLUSTEK ANNOUNCES SMARTOFFICE PS282 SCANNER IS NOW CERTIFIED FOR USE WITH KOFAX VRS

: 600 dpi Document Feeding Mode: Simplex and Duplex Dimensions: 10.36“ x 5.02” X 5.83” Weight: 3.65 lbs Grayscale: Input 16-bit; Output 8-bit Paper sizes: Business card, Letter, Legal SALES/PURCHASE All Plustek scanners can be purchased from authorized resellers, DMRs, VARs, and distributors including Ingram Micro and D&H. For more information, please contact Plustek at infoUSA@plustek.com. ABOUT PLUSTEK Respected as one of the world's leading image solution providers, Plustek manufactures and
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Re: Who has the BEST product line?

Ricoh, over the top!!!!
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Re: Who has the BEST product line?

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This is not a fair question. This board is heavy Ricoh tilted since this is the majority of the users.
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Re: Who has the BEST product line?

I agree, there are alot of Ricoh people here! Reach out to your peers and tell them about the P4P Hotel, we have dedicated forums for every manufacturer!!!
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Re: Who has the BEST product line?

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quote: Originally posted by montecore: This is not a fair question. This board is heavy Ricoh tilted since this is the majority of the users. Just because I sell Ricoh doesn't mean I voted for it
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Re: Who has the BEST product line?

This is not the RFG Ricoh Board anymore, this board is for anyone in the indsutry! All users from the other boards have migrated to this board. I can't say why they don't vote or post more.
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Re: Color MFP Trends, Tactics, etc

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I'm with Art. I think the A4 systems are in the market to stay and soon everyone will have them. Samsung will also have A3 systems within the next 18 months to be able to offer them with the A4's on bids and tenders. We shouldn't forget old HP when we have this discussion...they still collect more clicks in NA than any other manufacturer and they are seriously getting into the managed print business. It seems to me it is going to come down to who is going to gaurantee the client the toner
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Re: Weekend Industry Notes from 10/04/09

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Jason....were you a copywriter in a previous life?
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Re: Embeded Print Director/PCS 6.0

I'm gonna cc the guys at print audit and I'm sure they'll have an answer for you. Today is Canada's Thanksgiving!
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Re: Embeded Print Director/PCS 6.0

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Got it figured out. In talking with Ricoh tech support they had me downgrade the Java software to work with PD5. When I loaded PCS (PD6) it did not track scan's and I had forgotten to put the newest Java back on the card. Did that this morning and all is well.
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