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Self-Education: The Silent Driver of Sales Achievement.

“Formal education will make you a living; self-education will make you a fortune.”
Jim Rohn

This legendary quote stresses the importance of self-education and continuous learning beyond formal schooling.

We all know that a formal education provides the foundation. Self-education allows you to explore your passions, develop new skills, and adapt to changing circumstances, which ultimately leads you to personal and professional growth.

This also stresses the importance of being proactive in seeking knowledge and seizing opportunities for lifelong learning.

As we start off our time together, let's hit some questions head on...

  • Do you know more about what you sell than your clients or future clients?
  • Do they believe in you?
  • Do they see you as a trusted advisor?
  • Are you sharing meaningful and valuable insights of education?

Imagine your clients and future clients saying... Maybe I should listen to this person.

Self-accountability and self-education, it's the foundation of sales success.

The success you have, it's all up to you. The choices you make, the actions you take, combined with your behaviors, will make or break you in sales.

If you want to live a successful sales life, you must take your own education and learning into your own hands.

The sales landscape is ever-changing with new technologies, strategies, and customer behaviors. By taking extreme responsibility for your own education and learning, you stay well ahead of the curve, you adapt to changes, and you develop the skills necessary to excel in your sales career.

Whether it's studying new sales techniques, understanding your products or services better, or honing in on your communication skills, investing in your education will massively pay off in the long run.

Here's the deal, before you start self-educating yourself, you need to convince your mind that why is it so important for sales success.

YOUR JOURNEY STARTS WITH SELF-ENABLEMENT

If salespeople struggle to articulate their value, their story, or hold a meaningful business conversation, then they’re dead in the water.

Self-enablement, it's all about the skills and resources professionals develop for themselves, to make sure they rock those conversations when they get a seat at the business table.

Learning is the foundation, the core of self-enablement. It's about dedicating the time to enhance your knowledge about your clients, your future clients, and your industry.

It's about developing a new skill or enhancing the one's you already have.

Some of you might be asking...Where do I start? How do I become self-enabled?

Self-enablement starts with knowledge.

Here's something for you to reflect upon... Do your clients get smarter after they speak with you?

One of your most precious assets is your clients. I encourage you to spend quality time with your clients. And no, this isn't the dreaded, "I'm checking in, following up or I was in the neighborhood, so I thought I would stop by."

Quality time is about digging in deep. It's about learning something new about their business, their issues, their challenges, goals and initiatives.

Sales professionals become a student of their clients' businesses, are you?

EDUCATE YOURSELF

"Education is what remains after one has forgotten what one learned in school."
Albert Einstein

Folks, the information is out there. And most of it is free, too. It’s crazy how much you can learn and grow your mind once you get into the habit.

The most valuable skill set you can learn in sales is how to learn. This one skill alone will help you flourish as your industry evolves.

Mirror moments...

  • What new skill have you learned?
  • How many books have you read?
  • What podcasts have you listened to?
  • What new things have you learned about your clients?

Are you starting to get what I'm cooking up here?

You must constantly and consistently seek opportunities to learn and grow if you want to thrive, survive and remain employable.

While that may sound cumbersome and frightening, it’s the cold hard truth.

As former U.S. Army Chief of Staff Gen. Eric Shinseki once said,

“If you don’t like change, you’re going to like irrelevance even less.”

Let's face it, to remain competitive, you must stay sharp. With discipline, you must always be learning.

The next time the economy shifts, and your company’s leadership looks to make cuts, they’re going to evaluate which employers have the tenacity and motivation to keep up with the company’s changing needs and which ones have been complacent.

Self-education, it's the ultimate competitive advantage.

Self-education is empowering. It allows you to adapt to new challenges, innovate within your environment, and seize opportunities that other salespeople are overlooking.

If you want to get ahead in life, you must take personal responsibility.

This means taking ownership of your actions, decisions, and outcomes.

You must hold yourself accountable to YOU. It’s no one else’s responsibility to help you get to where you need to be; it’s yours and yours alone.

You are the architect of your own life. Are you taking proactive steps to shape it according to your vision and values?

SELF-EDUCATION, THE KEY TO YOUR SALES SUCCESS

You need knowledge to grow your mind. In growing your mind, you grow your sales.

Sales professionals have a deep burning desire to learn. It means having a real love for discovery and self-development. It's about being curious and open to learning from failure.

Said Seth Godin,

“Sure, education is expensive, but living in a world of ignorance is even more expensive.”

How willing are you to dig in and get messy with learning? Become responsible for your own education. Hold yourself accountable. Do the things to make learning appealing, relevant, useful, and rewarding.

Claim responsibility for your learning. Take learning seriously. Take the learning bull by the horns and wrestle with it.

To pave your own way and craft your career, a drive to continuous learning is a must. It's the key to powering a good life both personally, and professionally.

Failing to continually learn leaves you ill prepared and unequipped to survive in this current business environment. Failing to do so simply causes regression.

A sense of staleness and complacency can begin to invade if you don't find ways to invest in yourself.

Sales professionals commit to lifelong learning while sales reps find excuses why they can't.

Self-education means to stop accepting who you already are and start living in a way that embodies who you want to become.

Think about this and how this applies to your sales career.

  • Do your clients feel confident in you after they speak with you?
  • Do your clients believe you are the go-to-sales professional in your marketplace?

No other way around it, you grow through education. It is how you become a smarter, stronger, more capable resource to your clients.

It's how you make more money, enhance your career and make more of a difference to your clients.

Unless you are willing to accept continual mental decay, you can’t coast the rest of the way in your sales life.

Taking control of your own learning is empowering. Instead of relying solely on formal training or external sources, self-education enables you to pursue the knowledge and skills necessary that tie directly to your goals and aspirations.

By embracing self-education as a fundamental aspect of your professional development, you can unlock new opportunities, achieve higher levels of performance, and ultimately, drive greater success in your sales career.

I will leave you all with this...

When's the last time you had a conversation with a client or a prospect and heard,

Wow, this was one of the best conversations I’ve ever had!

Andy Paul nearly didn't make it past the sales training class in his first job after college because he was seen as too introverted and analytical. Yet, over the past three decades, he's excelled as an author, sales leader, speaker, and consultant by embracing his distinctive style and approach. He has helped improve the performance of sales teams handling products ranging from multi-million-dollar communications networks to sports memorabilia, working with startups and Fortune 1000 companies. With experience across global markets and various sales channels, Andy now shares his insights to help businesses build successful teams and reach their goals.

SHOW SUMMARY

In this episode, we interview Andy Paul, renowned sales expert and author of ‘Sell Without Selling Out’. They discuss how the sales landscape is evolving in the current "post-trust" world. Andy advocates for an approach that prioritizes understanding customer needs and offering genuine value rather than leading with a hard-sell pitch. This conversation explores how sellers can redefine their roles to help clients clarify their goals and solve challenges through human-centered connections. Together, they emphasize that sales professionals who act as trusted advisors will not only achieve their quotas but also transform the perception of the sales profession itself.

KEY TAKEAWAYS

Authenticity Over Tactics: Buyers value genuine connections and are tired of sales tactics that don't address their needs.

Helping vs. Selling: True sales success lies in understanding the client's goals and providing valuable insights that guide their decision-making.

Reinventing the Sales Process: Sales stages must align more closely with the buyer's journey, focusing on solutions rather than pitching products.

Weak Ties & Strong Ties: A salesperson can provide new perspectives and insights by acting as a weak tie in the customer's network.

Slow Down to Sell Faster: Building relationships and deeply understanding the buyer's needs might require multiple conversations, but it's essential for building trust and winning business.

QUOTES

"Selling is not helping. Selling is selling. Helping is helping. Both are required, but we need to get them in the right order."

"If buyers are talking to you, it's because they need to. So you need to figure out what they need from you."

"Sales professionals who see themselves as trusted advisors will transform how their clients see the sales profession."

Learn more about Andy Paul:

LinkedIn:

/ realandypaul

Learn more about Darrell and Larry:

Darrell's LinkedIn:

/ darrellamy

Larry's LinkedIn:

/ larrylevine1992

Website: https://www.sellingfromtheheart.net/

Get the New Book That Will Help You Sell More... Without Destroying Your Relationships and Reputation

https://sellinginaposttrustworld.com/...

Please visit Barnes & Nobles to order your copy of the rerelease of the Selling from the Heart book.

https://www.barnesandnoble.com/w/sell...

SUBSCRIBE to our YOUTUBE CHANNEL!

/ sellingfromtheheart

Please visit WHY INSTITUTE:

https://whyinstitute.com/

Please go to WORK BETTER NOW:

https://www.workbetternow.com/

Click for your Daily Dose of Inspiration:

https://www.sellingfromtheheart.net/d...

This Week in the Copier Industry 10 Years Ago

This Week in Copiers Ten Years Ago Week of Second Week if May 2014

Kodak-Alaris_See-the-Diffreence-500x100Real Copier Sales (10 Years Ago)

Thinking back, the best part of the job was that I was able to hop on my bike pedal about 2 miles to my first customer. The job gave me freedom, I was on my own and I learned to interact with good people and rude people at a young age..read more here

Check These Great Copier Threads from Ten Years Ago This Week

Canon Europe, RTI Digital and Gongzheng Technology to Showcase Digital Wide-Format Printing Solutions Powered by Memjet at FESPA Digital 2014

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five Memjet print heads boasting 352,000 nozzles for drop on-demand thermal inkjet printing. Demonstrations will include a variety of applications to help expand opportunities in digital graphics and commercial printing, including high quality graphic arts signage and architectural drawings. RTI Digital will also demo the Vortex 850R with a built-in PC and full width camera, and the Vortex 851R, an entry-level label printer. "As the demand for full colour graphics, and short runs, printed at
Blog Post

Print4Pay Hotel's Top 5 Favorite Copier Videos

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In not any particular order, however, "Verbatim: What is a Photocopier, just maybe my favorite of all time! I ran across this video almost two weeks ago and also have it posted in the forums. I've also had to chance to share this in the office and it's been a huge hit!! Enjoy. This next one titled "The Photocopier" is kinda far fetched by haven't we all dreamed about "if only a copier could copy....... Ah, analog copiers...I'm thinking this clip from TV sitcom "Spin City" is probably 15
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Canon Solutions America: 5 Questions to Ask When Selecting Media for a Wide-Format Printer

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MELVILLE, NY—May 13, 2014—When it comes to getting the most out of your wide-format printer investment, media matters. Selecting the right media can greatly impact the overall quality of printed output; help attract new clients; streamline construction workflow or even generate sales at the point-of-purchase. Gone are the days when white coated paper was the only media choice. Today, there are hundreds of printable substrates available, and the challenge of matching the right media to the right
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Canon Signs Global Partnership with Volkswagen for Managed Print Services

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MELVILLE, N.Y.--(BUSINESS WIRE)--May 14, 2014-- Canon U.S.A., Inc., a leader in digital imaging solutions, today announced that Canon has signed a global service agreement with German automobile manufacturer Volkswagen AG for the provision of multifunction office systems and solutions. Over the next few years, Canon will serve as a global partner to Volkswagen, providing managed printing services and solutions through Canon multifunction office systems and laser printers to Volkswagen group
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Canon Announces Free Firmware Ugrades for Company’s First Mopria™-certified Products

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MF8580Cdw/MF8280Cw laser multifunction printers for home offices and small-to medium-sized businesses, and the PIXMA MG7120 Wireless Inkjet Photo All-In-One printer. The upgrades allow for automatic detection of these Canon devices over a Wi-Fi connection from Mopria™-certified smartphones, tablets and other compatible mobile devices.** Users can print documents and photos from these mobile devices by simply selecting a detected printer indicated on their device’s screen. Mobile printing to date has
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VueScan Adds Support for Wireless Canon Laser Printers

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Sunny Isles Beach, FL (PRWEB) May 09, 2014 Hamrick Software, the developer of VueScan, the world's most widely used scanning software, has released its latest version 9.4.29 – which includes support for Canon wireless laser printers to VueScan, and supports over 2500 scanners. Ed Hamrick, the President of Hamrick Software, says, "Canon has always been very important to us, and with document scanning becoming more and more popular, it is essential to us that we support as many scanners and
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Is There Really a "Natural Born Salesperson"?

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(in the seventies) or so, I took my first real sales job (kinda) selling Kirby vacuum cleaners. On my first day, I was trained on the features, advantages and benefits. The manager demo'd the Kirby as the state of the art in technology for vacuum cleaners, boy was I impressed! At the end of the day he told us that in order to have continued employment with Kirby, we had to take a demonstrator home and sell a at least one Kirby to our family members at a price of over $300 each! Three hundred
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Canon Toshiba proposal.pdf

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Ricoh to showcase document solutions for higher education at the National Association of Educational Procurement's 93rd Annual Meeting

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, please visit http://bit.ly/SHP5Mq To register for the conference please visit here . For details on Ricoh's full line of products, services and solutions, please visit http://www.ricoh-usa.com/servi...solutions/index.aspx . |About Ricoh| Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in about 200 countries and regions. In the financial year ending
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Ricoh and mindSHIFT to participate at ALA Annual Conference & Exposition

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business processes with approximately 3% of a firm's annual revenue consumed by document production; and this expense is growing. A Managed Print Services (MPS) strategy enables firms to optimize and manage document output efficiently. To complement this strategy, additional savings can be achieved by converting printing workflows to electronic and leveraging your Document Management System to eliminate paper records. Additionally, Ricoh and mindSHIFT will demonstrate their legal solutions and services
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ONE Awesome Solution that Can Sky Rocket Sales

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really awesome software that works with PrintFleet that allows your customers to become what I call "paper neutral: Meaning, for every sheet of paper that is printed is also tracked. The genius behind Print Releaf is that Print Releaf guarantees every sheet of paper that a customers uses will be reforested at a rate of 8,333 sheets of standard letter (8.5 x 11 20lb paper) per tree. What an awesome idea! We (dealers) can now play a vital part of a company environmental initiatives. If they don't
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Primera Announces Printer Interoperability with Innovatum’s ROBAR Cloud-Based Software

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of ROBAR Label Management include: Integrates with any major ERP, PLM, or other comparable enterprise system Prints labels in any international language Changes made to a single label are applied across all relevant records and templates through ROBAR’s cloud-based server architecture Handles 100% of FDA UDI requirements including GUDID updates The Primera printers certified as supported by ROBAR include the LX900 Color Label Printer and LP130 Laser Marking System. Each offers a different
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Plotworks batch printing issue (help)

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So, I have a customer coming from plotbase and the 480W. He had the .dwg option with the plotbase controller. In order to batch print a set of .dwg's with Plotbase, they would send the drawings to the plotbase server and then merge them on the server and the print off sets . They were not using the ratio plotclient. We've now installed plotoworks and my SE is telling them that they must .pdf every drawing and then gather them in plotworks client to batch print sets. Alas, my customer is not
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MEMJET TO EDUCATE ON EMERGING APPLICATIONS FOR DIGITAL PRINTING AT IMI DIGITAL PRINTING PRESSES CONF

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opportunities and challenges of digital printing developments, as well as the impact of trends such as on demand production, personalized products and the analog-to-digital transition. Roetker and Quimby will outline emerging applications for digital printing in labels and commercial print environments through case studies and specific examples. They will then address technology specifications that allow for advantages in label, packaging and commercial print applications, such as page wide array
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Stratasys Introduces Precision Wax 3D Printers for the Dental Industry

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Stratasys Ltd., a global leader of 3D printing and additive manufacturing solutions today introduced the highest precision wax 3D printers available to the dental industry. The Stratasys FrameWorx dental 3D printer produces wax-ups for dentures. (Photo: Stratasys) The Stratasys CrownWorx and FrameWorx 3D Printers allow dental laboratories to produce wax-ups for crowns, bridges and denture frameworks. The machines will be unveiled May 17 at the LMT Lab Day West Show in booth number B8
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Utiliquest MX-B402SC (2).pdf

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New home for Altek is better access to digital highway

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office technology to be more efficient, productive and, as a result, more profitable,” said Ray Derstine, Altek founder and president. In June 2013, Altek moved into a custom-built, 18,300-square foot facility on Emlen Way in Telford on 2.5 acres, which corrals the firm’s efforts under one roof. According to Derstine, one building makes it easier to manage accounts and provide customer service. Altek, which now has 31 employees, was founded in 1991 as a copier and fax machine sales and service
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AUXILIO Inc. to Present at Investment Conferences in California and New York in May

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AUXILIO Inc. (OTCQB: AUXO), the nation's leading Managed Print Services (MPS) company for the health care industry, today announced that it will present at two investment conferences in May 2014: the B. Riley Co. 15(th) Annual Investor Conference on May 19(th) and the Third Annual Marcum Microcap Conference on May 29(th) . CEO Joe Flynn will make company presentations and both Mr. Flynn and CFO Paul Anthony will host one-on-one meetings with investors. B. Riley Co. 15(th) Annual Investor
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Canon imageRunner Advance C5235.pdf

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Re: Seems Ricoh offers a Color 24x36 model wide format MFP

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I just had a customer complain about this, he said if you dont follow the load instructions EXACTLY as the machine tells you, it's very tough. So is any customer with one of these units happy, we just had to replace a whole machine, not even Ricoh could fix it!
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Re: Seems Ricoh offers a Color 24x36 model wide format MFP

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The only service calls I have had on the MPCW2200's has been for loading paper. The issue people have is the edge feeding into the printer needs to be straight and square otherwise it will fail to load. The other issue that causes this is the spools being too tight to the sides of the roll of paper. I think this is a good machine. I would rather it had a drawer and catch trays like the black and white machines have but I am sure that would be more money and it seems like all the colors machines
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Re: Question for those who work at multi-line Dealers

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We are a Canon, Savin, Samsung, and HP Dealer. We now push Canon 90% of the time. Can't beat the reliability of them. We just got rid of Kyocera about 6 months ago. I am surprised at the people who said the quality was good. We had nothing but issues with the machines from day 1 and the support from Kyocera was less than desirable.
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Re: Question for those who work at multi-line Dealers

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That was our experience with Kyocera as well and why we left them for Samsung as our second line. Our primary is Ricoh and the Samsung is a great compliment to Ricoh as they give you similar speeds and feeds at a much lower price to the customer. For the low volume customer who still wants the features without the hefty price of a Ricoh the Samsung is the perfect fit. Samsung has some features I wish Ricoh had by the way. One other problem with Kyocera was the pricing made selling a Ricoh
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Re: ONE Awesome Solution that Can Sky Rocket Sales

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Hi Art. Do you have access to an environmental calculator? i.e. Plugging in their current units and comparing them against your proposed units and getting a break down of the "environmental" savings (CO2 emmissions, Kilowatt hours, Energy savings, trees saved, etc.)
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Toshiba Re-Rite Document workflow solution

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Can anyone tell me more about this solution from Toshiba, my local competition puts this in every quote. Is it more NSI or PPDM? Thanks for your help
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Is the time right for MFP Manufacturers to only offer...

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While driving today, I thought about how many color systems I've sold in the last six months compared to black systems. Thus I went back to the aficio league and counted the numbers. Seventy five percent of my sales were for color. This included production units as well. We've never seen as many models in the industry as we have now, have a complete line up of A4 color, A4 color, A3 color and A4 black systems. A look at Ricoh's lineup and we'll see 9 color A3 systems but only 3 different boxes
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Re: NSI Auto Store Installs

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JS, nice, thanx for this
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Re: Seems Ricoh offers a Color 24x36 model wide format MFP

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Anyone have issues loading paper in the CW2200? Paper goes thru the loadcycle and rewinds back out of the machine before it is suppose to cut. But not all the time. Very frustrating.,
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Re: Mita 313Z

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313z or ZD
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Re: Mita 313Z

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The Mita 313Z was an outstanding system in its day
Member

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Re: Can You Name This Copier? Image 6

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Mita DC-213RE
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Re: Can You Name This Copier? Image 6

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Mita DC-313ZD
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Re: ONE Awesome Solution that Can Sky Rocket Sales

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You can call them I believe they have that

This Week in the Copier Industry 5 Years Ago

This Week in the Copier Industry 5 Years Ago

Second Week of May 2019

Purple Modern Professional Web Designer LinkedIn Banner

Real Copier Sales

Just a short blog for all tonight.  It was a little over a week ago that I scheduled an appointment for a quarterly review with one of my clients.  The appointment was to review costs, volume of prints and what's changed with my client in the last 12 months....more here

View These Awesome Copier Threads Below

Konica Minolta’s AccurioJet KM-1 UV Inkjet Press Empowers ChromaGraphics to Win New Customers and New Business

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choice of paper stocks, cost and speed. “At ChromaGraphics, we strive to be flexible to our clients’ needs versus our processes and procedures. We needed high quality print for both short and medium run lengths on virtually any substrate that can be printed offset, with lower costs than toner and offset,” said Eric Janssen, President, ChromaGraphics. “As our partner, Konica Minolta helped accurately identify cost saving opportunities, proved a solution, and delivered what was promised.” Eric Janssen
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Konica Minolta’s Glenn Mathis and Mike Stramaglio Named as 2019 Difference Makers

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President, Product Management and Planning Nelson Lin, Vice President of IT Services and CIO Dennis Curry, Executive Director and Deputy CTO, Konica Minolta, Inc. About Konica Minolta Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the Workplace of the Future ™ ( www.reshapework.com ) with its expansive smart office product portfolio from IT Services ( All Covered ), ECM, Managed Print Services and industrial and commercial print solutions.Konica Minoltahas been
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Konica Minolta's Kay Fernandez Nominated for OC 2019 Women in Business Award

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OCBJ’s 25 th annual Women in Business Special Report featuring all nominees here . Kay Fernandez’s profile can be found on page B-72. About Konica Minolta Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the Workplace of the Future ™ ( www.reshapework.com ) with its expansive smart office product portfolio from IT Services ( All Covered ), ECM, Managed Print Services and industrial and commercial print solutions.Konica Minoltahas been recognized as the #1 Brand for
Blog Post

"MFP Wars" Hi Speed A3 MFP's vs A4 MFP's

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. It seems like Samsung and HP are driving A4 devices, while the likes of Xerox and Muratec are relabeling. Can or will Ricoh, Canon, Toshiba, KonicaMinolta or Kyocera design an A4 device for the ages that will copy, print, scan and fax with the traditional cost of A3 devices. Love to hear from others on this. This is from 2008! It's eleven years later and for the most part the cost per page model for A4 devices has not changed. Why is that? Maybe it's more what Ray Stasieczko spoke about at ITEX
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Canon Expands UVgel Printer Family with New Océ Colorado 1650

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MELVILLE, N.Y. , May 14, 2019 /PRNewswire/ -- Canon U.S.A. , Inc., a leader in digital imaging solutions, is pleased to announce the new Océ Colorado 1650 large format graphics printer, expanding the family of roll-to-roll devices featuring Canon UVgel technology. The Océ Colorado 1650 introduces Océ FLXfinish technology that enables both matte and gloss print finishes, a new ink, increased media and application versatility and a fully integrated double-sided printing feature. This new 64
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Ricoh moves output to Thailand as China tariffs extend to printers

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Ricoh moves output to Thailand as China tariffs extend to printers TOKYO -- Office equipment maker Ricoh plans to shiftproduction of multifunction printers for the American market out of China andconsolidate in Thailand. The move, which will take place as early as this summer, anticipates a fourthround of tariffs in the U.S.-China trade war which includes printers. More production shifts throughout the industry could follow if the threatened levies of up to 25% on roughly 3,800 goods take
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Digital label press installations surpass conventional sales for first time

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converters indicating they would be purchasing a digital press over the next 18 months. At the same time, Konica Minolta South Africa, a division of Bidvest Office (Pty) Ltd, reports that South African converters and industry manufacturers are also moving towards digital label presses. “We are optimistic about how converters are embracing digital label presses,” said Leon Minnie, manager, production print, at Konica Minolta South Africa. “Where flexographic printing was often the first choice in
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RJ Young Celebrates Asheville, North Carolina Grand Opening

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new Ricoh touchscreen whiteboards and ultra-short throw projectors. Sales representatives from Ricoh were at the event providing interactive demonstrations of the interactive whiteboards to attendees. Representatives from Mimaki were also available to do hands-on, test printing demonstrations on their wide format printers for customers. Guests were given the chance to enter to win local prizes including Day Spa Gift Certificate, Cúrate Gift Certificate as well as an Echo Dot or a 75” 4K Multi
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Received this email from a net new client today, it's an interesting read

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guarantee this new company you went with sold Canon or Sharp and you will be getting hit with an annual 10-15% uplift charge annually for the service portion of your lease which is significant over a 5 year lease term with your volume…” Just received the first invoice on the new copier. This was my response: Thanks for this, no need to comment except for that fact that you took advantage of very good offer. I thank you for your support. I also confirmed that we will be shipping you additional toner
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Ford Business Machines Selected for the 2019 Pennsylvania Governor's Achievement Award for Employers

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authorized dealer of Canon, Konica Minolta, and Lanier (Ricoh) products for copier, printer and multi-function product (MFP) technology. In addition, Ford offers document management, print management and IT services, serving as a complete technology solution for businesses of all sizes. SOURCE Ford Business Machines
Blog Post

A Funny Thing Happened After My Sales Appointment

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Just a short blog for all tonight. It was a little over a week ago that I scheduled an appointment for a quarterly review with one of my clients. The appointment was to review costs, volume of prints and what's changed with my client in the last 12 months. I did my bit and then asked what's changed beside the recent move. To my surprise the client was interesting in upgrading their existing wide format to one that could print and copy in color. Thus, I led the client through the pro's and con's
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New EFI Optitex Release Keeps Users Ahead of Demand with its Powerful Automation Tools and Revolutionary Print & Cut Solution

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bags pockets; an expanded library of 150 commonly used fabrics; an all-in-one avatar solution; and an improved user interface. The new Optitex version’s industry-changing Print Cut solution for complete garment printing on a single roll enables significant savings in fabric roll inventory, with typically 15%-40% greater efficiency compared to traditional methods. Fashion and apparel manufacturers also benefit from an improved nesting algorithm that increases fabric utilization by up to 4
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Ricoh IM_C3000_Quote v2

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Ricoh MP_W6700SP_Quote May

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Canon U.S.A. Joins the Symitar Vendor Integration Program

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dedicated to its Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A. , sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA. † Based on weekly patent counts issued by United States Patent and Trademark Office. Each party is responsible for its own respective product offerings. Nothing herein should be construed as legal advice. Customers should obtain their own counsel to determine
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Epson Certified Solution Center Now Open at TG Graphics in Toronto

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, including: Access to the SureColor ® S-Series, SureColor F-Series and SureColor P-Series wide-format equipment Extensive print samples and applications Comprehensive customer training opportunities "TG Graphics is both very proud and honored to join the Epson team," said Al Proulx , president, TG Graphics Canada. "The name Epson is synonymous with quality and ingenuity. I know that the Epson Solution Center will allow TG Graphics to showcase a wide range of printing applications in a state-of-the
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Sales & Marketing Shutterstock Data Center Guy Cisco, GreatAmerica Want to Finance Hardware Sales for MSPs — Necessary?

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GreatAmerica Financial Services just announced the release of Life-Cycle Financing in conjunction with Cisco. GreatAmerica Financial Services , the commercial equipment finance company, on Wednesday announced a new MSP-focused program in conjunction with Cisco. The program, called Life-Cycle Financing , is a new financing solution designed to help MSPs add service-related options to their hardware sales. The idea is to bring simplicity with as-a-service to complex technology solutions
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Want to Have a Great Sales Career? Don’t Make These 6 Common Mistakes

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business and referrals. Of course, there are many people who simply treat sales like a job or a stepping stone before they move onto something else. But for those who want to make it into a rewarding career, there are some common pitfalls that should be avoided. If you want to set yourself up for a successful career in sales, make sure you avoid making these six mistakes: 1. Too much hopping around Sales is a notoriously high-turnover profession, and everybody knows salespeople who constantly
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Lubrizol Installs Epson ColorWorks On-Demand Color Label Printers for Industrial Strength GHS Label Printing

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the first inkjet printing solution that has been BS5609 certified 1 , one of the most common benchmarks for certifying durability. The printer supports a wide variety of media types and sizes and features print speeds up to 16.5 pages per minute, printable areas up to 8.25"x22", precise label feeding to reduce jamming, and high-density barcode printing, all at a lower cost than color thermal transfer or color laser printers. The Epson ColorWorks C831 also helps to enhance workflow by eliminating
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HP Unveils Jet Fusion 5200 Series 3D Printing Solution

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customers scaling to full production.To further enable customers digitally transforming their manufacturing, HP is also expanding its strategic alliances with industrial leaders BASF, Materialise, and Siemens, and launching the HP Digital Manufacturing Network, a new global community of proven, large-scale 3D printed parts providers. HP is helping its customers accelerate their digital manufacturing journey with the new HP Jet Fusion 5200 Series 3D printing solution. “The Fourth Industrial Revolution
Blog Post

Imaging Channel-Remember, the Customers Caused the Decline

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Over the last couple of years, we have seen many in the Image Channel forget that the decline in print is a result of customers reducing their need to print. The decline in print was not a result of printers or MFP’s needing more functionality, or more features. Customers are moving away from needing printed pages and manufacturers putting apps on copiers and adding unneeded features is unwarranted and will go unrewarded. Once a product’s end-user decides that the means to their desired outcome
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Toshiba nominates non-Japanese to board, marking shift for Japan Inc

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TOKYO (Reuters) - Toshiba Corp bowed to pressure from activist investors and said it would overhaul its board to include non-Japanese directors for the first time in 80 years, marking a dramatic shift at a cornerstone of corporate Japan. The company, in the throes of a turnaround after being roiled by a crisis stemming from the bankruptcy of its U.S. nuclear power unit, said it would hike the number of external directors on its 12-member board to 10 from seven in June. Toshiba nominated three
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Lexmark Launches New Approach to Enterprise Print with Cloud Print Infrastructure as a Service

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. Cloud Print Management enables customers to eliminate the physical infrastructure required to support the print environment, including on-premises print servers, print server provisioning, driver deployment and user management. Instead of sending documents through a print server to a designated print device, documents are transferred to the Lexmark Cloud where they are held until a user logs in or authenticates at the printer. Features include Secure Print Release, Mobile Print and a Hybrid
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Re: Sports Scores on your copier!

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and the first two demos were all about speeds, feeds and how great our Service Dept is. I am not suggesting you do this for every install as it is an extra task your Service Dept will push back on when setting up a copier. The new Konica Minolta i-Series copiers not yet released in North America look to have a similar capability.
File Premium

IM_C4500_Quote April

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Copier Headquarters in Woodland Hills is now GoodSuite

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to offer copiers and printers along with IT Services, cloud services, digital signage, VOIP, document management software and much more. Check us out at www.goodsuite.com SOURCE GoodSuite
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EFI Nozomi C18000 Inspires Precision Digital Printing Inbox x

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converting .” Growth plans to meet an expanding need for digital print The Bests started Precision Digital Printing last September, with the family spending several months constructing a 100,000 square foot facility designed to house both the new Nozomi and a second Nozomi press the company anticipates purchasing in the future. “ The building is constructed in a mirror-image fashion ,” Justin Best explained. “ We have loading docks on each side and we constructed a custom conveyor system so
Blog Post

Sales Professionals Avoid The Pity Party By Doing These 3 Things

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story and how they communicate it out by integrating the use of social inside the sales process. You can follow me on LinkedIn , Twitter and on my podcast by clicking on Selling from the Heart .
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Re: Digital label press installations surpass conventional sales for first time

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This is BIG, the transformation from Flexo to Digital is real and it's going to get bigger. Think of when we first started replacing presses with digital copiers. Early adopters of offering digital label presses will score BIG. "Follow the migration of Print"
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Re: Ricoh Pro 8300

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Ricoh Pro 8300 Series Brochure
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Color-Logic certifies new Folex substrate for HP Indigo presses

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Color Logic has certified Folex Silver Polyester cut sheet metallic substrate for use with the Color-Logic process on HP Indigo presses. Commenting on the certification, Mark Geeves, Color-Logic director of sales and marketing, says, "Folex Silver Polyester cut sheet metallic substrate Color-Logic samples, printed on the HP Indigo 7800 press, faithfully demonstrated all Color-Logic decorative effects. The Folex metallic films are used by packaging firms preparing and evaluating packagin
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Digital Express Adds Océ VarioPrint i300 Inkjet Press

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Canon Solutions America, Inc. , a wholly owned subsidiary of Canon U.S.A., Inc., announced the installation of the Océ VarioPrint i300 inkjet color digital press at Digital Express, a commercial printer based in La Vista, NE. Digital Express is the first commercial printer in the greater Omaha area to install an inkjet press in the pay-for-print environment. “In the few months since we’ve installed the Océ VarioPrint i300, we’ve seen more volume every week, and have begun operating the press
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Collabrance Announces New “MSSP Accelerator: Security Sales and Marketing Summit”

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importantly how to market and sell it.” MSSP Accelerator: Sales Marketing Summit July 10-11 th and September 10-11 th Cedar Rapids, Iowa www.collabrance.com/mssp-accelerator The event is one and a half days and designed to help the IT Channel in two areas: security and sales/marketing. “MSPs are trying to keep up with the demand for security from SMBs that is exponentially increasing in tandem with the customer’s risk. In addition, MSPs have continuously identified sales and marketing as a
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iManage to Demonstrate Solutions that Enable Legal Department Transformation at the 2019 CLOC Institute

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offers its 2,300+ attendees unrivaled opportunities to stay on the cutting edge of today’s legal operations trends and technologies. iManage will have the following demonstrations at booth #55: iManage Work 10 – The leading document and email management system for today’s modern professional. iManage RAVN – Practical AI solutions that solve real-world business problems for professionals, enabling them to digitally transform how they work. iManage Threat Manager , iManage Security Policy Manager and
-=Good Selling=-

The Good, the bad and the ugly

The life of sales....., one day, month or quarter you're up and the next day, month or quarter you're sucking wind



The life of sales is a rollercoaster ride; one moment you're riding high, and the next, you're struggling to keep up. Currently, I have around thirty opportunities in my pipeline over a span of sixty days, totaling more than $300K. Unfortunately, they're all stalled for various reasons. In my recent podcast/video-cast (Ask Us Anything), I discussed the dilemma of a salesperson when all opportunities hit a roadblock. The answer is straightforward: GO OUT AND FIND MORE!

The Bad

Over the last six weeks, I've lost more opportunities than I've gained. It seems like I'm on a streak, but in the wrong direction! The first quarter of 2024 was fantastic, with me hitting close to 175% of my plan. However, the second quarter is proving to be quite challenging. I only managed to secure one small A3 net new opportunity in April, and with half of May already gone, it appears I'll be falling short of my quota percentage. Funny how giving back is supposed to be positive, yet it feels disheartening in this context.

The Ugly

Despite dedicating a significant amount of time to prospecting in the last six weeks, the results have been disappointing. I've faced numerous instances of no returned calls, emails, and unanswered LinkedIn inmails. Amidst this struggle, I've managed to secure only four small opportunities in May so far. It's tough, especially when you're putting in 30-35 prospecting tasks every day and not seeing the desired outcomes.

The Good

The key is to keep pushing forward because hard work yields results. Consistent prospecting may not pay off immediately, but it sets the stage for future success. I firmly believe that as long as you continue to work diligently, you'll eventually reap the rewards. So, even though the current situation is not ideal, I remain optimistic that perseverance will eventually lead to a breakthrough. After all, every extra effort today contributes to the promise of a brighter tomorrow.

Keep this in mind, as long as you work hard you never know what tomorrow will bring you!

-=Good Selling=-

Today's Hacked

Hacked!



  • Rishi Sunak criticises 'authoritarian and assertive' China after MoD hack: Sky News reports that an MoD payroll system was hacked by the Chinese state, leading to the exposure of names and bank details of current armed forces personnel. Read more

  • The UK's Ministry of Defence was hacked, and the country is reportedly blaming China: Engadget reveals that names, bank details, and addresses of former and active military personnel were exposed in the hack, with China being accused of hacking the payroll system. Read more

  • How to recover a hacked Facebook account: WFIN provides guidance on recovering hacked Facebook accounts, addressing common concerns and offering steps to regain control. Read more

  • Special Report: Your social media got hacked. Now what?: KMPH features personal accounts of social media hacking incidents, highlighting the emotional toll and the need for effective response strategies. Read more

  • Shapps orders 'specialist review' of MoD contractor hacked by China: The Telegraph reports on Grant Shapps' directive for a specialist review of the MoD payroll contractor hacked by China, underscoring the need for enhanced security measures. Read more

  • UK hacking allegations against China 'are absurd' - Chinese foreign ministry: Sky News discusses the response from the Chinese foreign ministry to allegations of hacking the Ministry of Defence, emphasizing the need for diplomatic resolution. Read more

    Armed forces payroll hacked - HR Magazine: HR Magazine reports that the payroll system used by the Ministry of Defence (MoD) was hacked in a data breach, as disclosed by the BBC. Read more

    UK Defence Ministry targeted in cyberattack: Minister | Cybercrime News | Al Jazeera: Al Jazeera reveals that a third-party payroll system containing names and bank details of armed forces staff was hacked, according to reports. Read more

    -=Stay Safe=-

Today's Hacked!

Hacked!

  • UK's Ministry of Defence 'hacked by China' - The Independent reports that the Ministry of Defence in the UK was allegedly hacked by China, leading to the exposure of names and bank details of MoD employees...read more here

  • Getting hacked: Letters to the Editor - The Press Democrat features letters discussing the prevalence of hacking incidents, with victims expressing their frustrations and concerns about the lack of effective solutions....read more here

  • UK armed forces' personal data hacked in MoD breach - The Guardian reports a significant data breach at the Ministry of Defence, resulting in the exposure of personal information of UK military personnel.....read more here

  • How to recover a hacked Facebook account - CyberGuy offers advice on recovering hacked Facebook accounts, providing steps for users to regain control of their accounts and secure them against future breaches. read more here

  • Exposed: How powerful newspapers hacked phones during Leveson - Prospect Magazine discusses revelations about phone hacking by powerful newspapers during the Leveson Inquiry, highlighting illegal interception practices....read more here

  • The Impact Of A Cybersecurity Attack On Your Customers: Why Honesty And Transparency Matter - Forbes emphasizes the importance of honesty and transparency in the aftermath of cybersecurity attacks, discussing the impact on breached data and the need for effective communication with affected customers.....read more here

  • City of Wichita Shuts Down Network Following Ransomware Attack - SecurityWeek reports on the City of Wichita shutting down its network following a ransomware attack, illustrating the disruptive consequences of cyber threats on public services....read more here

  • UnitedHealth hack put data of one in three Americans at risk - Crain's New York Business discusses the UnitedHealth hack, which put the data of one in three Americans at risk, causing disruptions in healthcare payments and services.....read more here

  • Watch News at Ten live: China hacked Ministry of Defence, Sky News learns - YouTube provides live coverage of Sky News reporting on the alleged hacking of the Ministry of Defence by China, showcasing the latest developments in the cybersecurity realm.....read more here

-=Stay Safe=-

A Few Copier Vingettes from the Eighties and Nineties

The picture in the header depicted our demo room, likely taken in either 1989, 1990, or possibly 1991. As evident from the photo, Atlantic Office Systems (the first one in NJ) was authorized for Adler Royal, Brother, and Tele VaxaFax (facsimile). Later, Adler Royal was acquired by Mita, and the brand changed to Copystar. I strongly disliked the name Copystar because it lacked brand recognition; at least with Adler Royal, our clients were familiar with Royal typewriters.

Small Dealer

We were never a large dealer; I handled most of the sales while my partner managed the technical work. Occasionally, when we were busy, I had to assist with service calls. Our small size allowed us to make prompt decisions and offer products in high demand. In the early nineties, we primarily sold analog copiers, and technological advancements occurred at a slower pace compared to today's digital copiers.

Advanced Solution Software

We had two PCs in the office; one was used for accounting (Peachtree), and the other for sales. The accounting computer was connected to a dot matrix printer, and we used carbon-less forms for our invoices.  lol!

The FAX

At that time, selling our first fax machine (Tele Vaxafax) made me feel technologically advanced. The MSRP was $2,495, with the auto-feeder as an option. After adding the auto-feeder and factoring in delivery/installation, the total reached $3,000, which became the magic number for leasing to our clients. We advertised the fax machines in our local county newspaper at $1.99 a day for leasing, a strategy that proved successful as we started selling more faxes than copiers.

As the fax market matured and prices declined, we began selling more Brother fax machines than Tele Vaxafax.

First Color Copier

Around 1993, we acquired our first color copier, manufactured by Brother. It was slow and utilized ribbon transfer technology instead of toner or ink. We charged $5.00 for single color copies initially, but for a high-volume client like a sales rep for Gillette, we offered a discount at $3.00 each. Hulk Hogan was part of Gillette's advertising campaign at the time, and my son was thrilled when the client brought in a signed photo of him.

Afhganistan

One memorable client was an arms dealer who regularly sent faxes to various countries. Initially, we found his behavior peculiar as he insisted on sending his own faxes and kept their contents private. Eventually, he revealed his profession, explaining that those faxes were purchase orders and invoices for his business.

He once invited me to accompany him on a trip to Afghanistan, promising riches in rugs, gold, and antiquities. However, I declined the offer, fearing the dangers of a war-torn country and his uncertain intentions.

SuperSite

Another interesting experience involved the President of a chemical plant in NJ who sought assistance in selling off the plant's assets after its closure. The site resembled a time capsule, filled with copiers, furniture, and hardware. It wasn't until later that I discovered the site was a NJ Superfund site due to years of toxic dumping. Despite the revelation, I successfully sold the assets and later learned about the owner's legal troubles related to pollution.

These anecdotes offer a glimpse into my early days in the copier industry.

-=Good Selling=- Art Post

Here's another story from @George KRebs (Shore Business Solutions)

Art,

You and I are from similar professional backgrounds and times. We started in 1980 selling Sharp and Juki typewriters. Everything sold near MSRP. Then the fax boom came and we caught that wave perfectly. We sold Ricoh thermal faxes for full list ($2995.00). The only issue was cash flow; we sold them faster than we could order and purchase them. Copier Maintenance agreements went from .022 up to .035 and did not include drums, developer, toner, fuser rollers or lamps!

Also, like your story, we had two Orthodox Jewish guys coming in here several times per week and they were sending faxes overseas and they too huddled around the machine like it was a secret. One day they stopped coming in and soon after we got a visit from the FBI. These guys were involved in some kind of foreign intrigue. They interviewed us for an hour, confiscated the fax machine ( they eventually returned it ) and we were exonerated as the harmless dupes that we were.

October

Another interesting story….. I was in the office on a Saturday catching up on equipment set ups when some guy knocked on the door. He begged me to let him copy a book manuscript he had just finished. We talked as the pages slowly came and he said he had a summer place in Spring Lake but that home was Baltimore. The novel had something to do with Soviets and the Navy. I asked him about it as I was speed reading the pages and he said the working title was “ The Hunt for Red October “. I was making copies for Tom Clancy! Nice guy too.

Enjoy your work.

George Krebs

Shore Business Solutions

MSP & MSSP & IT Industry Notes for May 5th, 2024

Sponsored by

May 5th, 2024

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use re-marketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client.

Dataprise Expands East Coast Footprint with Acquisition of North Carolina-Based Hooks Systems

  • Dataprise acquires Hooks Systems, expanding its East Coast presence into the Carolinas.
  • Hooks Systems' clients gain access to Dataprise's premier IT and cybersecurity services.
  • Established in 1995, Hooks Systems serves 165 clients in North Carolina and beyond.
  • Dataprise offers cybersecurity, data protection, and cloud services.
  • William Flannery, CEO of Dataprise, highlights Hooks Systems' reputation and commitment.
  • Gerald Hooks, CEO of Hooks Systems, sees the acquisition as an opportunity for growth.
  • Dataprise aims to deepen client relationships with expanded portfolio offerings.
  • Christian Fulmino, SVP of M&A at Dataprise, emphasizes the strategic importance of the acquisition.
  • Founded in 1995, is a leading managed service and security partner.
  • Delivers managed cybersecurity, disaster recovery, cloud, and end-user services.
  • Supports over 2,000 clients and employs 500+ professionals nationwide.

Network Elites Continues To Grow With Latest Acquisition of Local MSP- 1CallService

  • Acquires 1CallService, a local Managed Services Provider in Dallas, Texas.
  • Acquisition aims to expand capabilities and enhance service offerings.
  • Combined strengths will address evolving market needs and accelerate growth.
  • Integration promises more tailored and comprehensive IT solutions.
  • 1CallService's team brings diversity and expertise for faster response times and improved service quality.
  • Muhammad Anwar, COO of Network Elites, emphasizes a smooth transition process without disruption.
  • Ayman Omar, CEO of Network Elites, sees the acquisition as a significant milestone for delivering greater value to clients.
  • Founded in 2002 and headquartered in Carrollton, TX, Network Elites offers managed IT services, IT consulting, cybersecurity, and cloud services.

Inception Network Strategies Unveils Cost-Efficient Managed IT Services for Businesses

  • Introduces a new flat-rate, no-contract approach to managed IT services.
  • Aims to help businesses control IT expenditures while ensuring top-tier support and service flexibility.
  • Addresses the need for scalable and predictable IT solutions among startups and established companies.
  • Transparent Cost Structure: Flat-rate pricing with no hidden fees for better financial planning.
  • Flexible Service Offerings: Various service levels including on-demand support and pay-as-you-go options.
  • Scalability for Growth: Plans designed to accommodate changing business needs.
  • Founded over 20 years ago, Inception Network Strategies focuses on customer-centric IT solutions for business success

Seizing Opportunities in the Cognitive Revolution Through AI-Powered Branding

  • Generative AI, like ChatGPT, brings society closer to futuristic visions but raises questions about utopia or dystopia.
  • Businesses must leverage AI's influence on public sentiment to shape their brand's reputation positively.
  • AI's growing influence prompts a battle against misinformation, demanding transparent and strategic communication.
  • Understanding Algorithms: Businesses need to grasp social media, search engine, and media algorithms to manage content distribution effectively.
  • Developing Strong Strategic Communications Plans: Cultivating persuasive strategies adaptable to tech and public opinion shifts.
  • Integrating crisis management protocols for proactive brand messaging.
  • Cognitive Revolution: Using AI to cultivate positive public perception and maintain brand relevance.
  • AI democratizes technology, empowering creativity and brand communication.

Changing Workplace Dynamics With Occupational Safety and Health Software Programs

  • In an era of rapid technological transformation, prioritizing workers' safety is crucial.
  • AI enhances occupational safety and health (OHS) practices, creating secure work environments.
  • Occupational health and safety software, developed by AI and data professionals, aids in elevating company safety.
  • EcoOnline Platform: Cloud-based solution for workplace safety, chemical safety, and compliance.
  • Modules include SDS management, risk assessments, accident management, and training.
  • Intenseye Software: AI-powered environmental health and safety (EHS) platform.
  • Uses existing cameras to capture safety risks and provides real-time notifications and tailored mitigation strategies.
  • Encourages EHS teams to focus on priority tasks and achieve time and resource savings.

Konica Minolta Celebrates Customer FSEA Award Wins

  • Announces Print Panther Direct's Best of Show award for Best Use of Digital Embellishment by the Foil & Specialty Effects Association (FSEA).
  • Extreme Digital Guide 4, showcases Konica Minolta's industrial print production equipment capabilities.
  • Competition evaluates print and packaging submissions utilizing various finishing techniques.
  • Print Panther Direct's portfolio demonstrates extreme embellishment possibilities using Konica Minolta's digital press.
  • Eleven other Konica Minolta customers received awards at the FSEA event, totaling 23 awards.
  • Winners include Admore, Inc., Blue Ocean Press, Cereus Graphics, DMS Color, Elite Print Finishing, Gold Leaf Print & Packaging, NAPCO USA, PostPress Specialties, The Seidls's Bindery Inc., SunDance, and Team Concept Printing.
  • Frank Mallozzi, President of Industrial Print and Production Print Business at Konica Minolta, congratulates the winners for their innovation.

Cybersecurity Notes

  • A hacking gang claims it nabbed data on several other payers in the cyberattack on UnitedHealth Group's Change Healthcare
    • “notchy” claimed it was cut out of the $22 million ransom payment UnitedHealth reportedly made to affiliate BlackCat/ALPHV, but that it still has the data.
    • also said it has data on Medicare, Tricare, Loomis, Davis Vision, Health Net, MetLife and Teachers Health Trust
    • A cybercriminal group called “notchy” said it stole 4 terabytes of data
    • including information on "tens of insurance companies and others," including CVS Caremark and Medicare
  • CardioNet, headquartered in Pennsylvania, agreed to pay $2.5 million HIPAA fine after a breach exposed the PHI of 2,219 patients
  • Federal Health Sector Cybersecurity Coordination Center published list of top hacking groups attacking the US healthcare vertical with ransomware:
    • LockBit 3.0
    • ALPHV aka BlackCat
    • BianLian
    • Akira Ransomware
    • BlackSuit
    • Hunters International
    • Medusa
    • NoEscape
    • INC RANSOM
    • Meow Ransomware
    • Highmark Health, headquartered in Pittsburg, PA, notified 5,256 patients that their PHI was exposed after a mailing error.
  • Dr. Mary H. Maklouf Dentistry of Burlington, NC notified 1,797 patients that their PHI was exposed after ransomware attack.
  • Roku has disclosed a massive data breach that has compromised more than 576,000 user accounts, marking the second security incident for the company in just a month.
  • Zuckerberg San Francisco General Hospital of CA, notified an unknown number of patients that their PHI was exposed after a paper logbook was stolen.
  • Group Health Cooperative of South Central Wisconsin notified 530,000 patients that their PHI may have been exposed after ransomware attack.
  • Greylock McKinnon Associates, Inc., a consulting firm that provides litigation support, headquartered in Boston, Mass, suffered a data breach affecting 341,650 individuals
  • Cattaraugus-Allegany Board of Cooperative Education Services in New York notified 15,204 students that their identities were exposed after cyber attack.
    • breaches up 53% from Q1, 2023
    • Data compromises have increased by 90% compared to Q1, 2023
    • Minimum of 24,474,351 patients who had their PHI exposed
    • 66% of breaches reported facilities have no idea of cause of network breach
    • Identity Theft Resource Center report on healthcare data breaches:

Lock in on Cyber Security with ARCOA

  • IT Asset Disposition (ITAD): Manages the secure disposition of end-of-life IT equipment
  • Data Destruction: Ensures sensitive data is completely erased from devices before disposal
  • Asset Remarketing: Resells refurbished IT assets to maximize value recovery
  • Recycling Services: Provides environmentally responsible recycling of electronics
  • Compliance & Reporting: Offers documentation and reporting to meet regulatory standards
  • Secure Logistics: Handles the safe transport of IT assets throughout the disposal process

NextGen Automation Acquires Corporate Business Solutions (CBS)

  • Announces the strategic acquisition of Corporate Business Solutions (CBS) in Edmonton.
  • Acquisition strengthens NextGen Automation's market presence and commitment to delivering value to clients.
  • NextGen Automation expands service capabilities, diversifies product offerings, and fosters collaboration and innovation.
  • CBS brings Konica Minolta into NextGen Automation's technology partner circle, enabling personalized technology solutions.
  • Partnership with CBS accelerates innovation and industry transformation.
  • CBS: Providing award-winning office equipment and software solutions since 2001.

Digital Transformation Trends For 2024

  • reported on sify.com
  • Machine Learning and Artificial Intelligence: Incorporating AI into digital transformation initiatives, leveraging machine learning for efficiency and decision-making.
  • IoT Integration: Accelerating digital transformation with seamless data exchange and optimization of business processes using IoT devices.
  • 5G Technology for Smart Cities: Transforming smart cities with real-time data collection and quick decision-making enabled by 5G technology.
  • Automation-driven Efficiency: Automation, including RPA and visual coding, driving human productivity by automating manual tasks and reducing operational expenses.

Initium SoftWorks Achieves DocuWare Platinum Partner Status

  • Achieves DocuWare Platinum Partner status for outstanding document management solutions.
  • Assists clients in overcoming document management challenges through innovative solutions and commitment to customer satisfaction.
  • Reflects ISW's dedication to providing top-tier document management solutions.
  • Leverages DocuWare's technology to streamline document processes, enhance productivity, and drive business growth.
  • Tailored solutions address complex document management issues efficiently and effectively.
  • Ross Smith, CEO of Initium SoftWorks, expresses excitement about achieving DocuWare Platinum Partner status and commitment to excellence.
  • ISW's elevation signifies proficiency in deploying and supporting DocuWare's document management platform, reinforcing its position as a trusted advisor for organizations.

Japan develops world’s first 6G device that’s 20 times faster than 5G

  • posted on interestingengineering.com
  • Japanese telecom firms develop high-speed 6G wireless gadget transmitting data at 100 Gbps.
  • Consortium includes DOCOMO, NTT, NEC, and Fujitsu, collaborating since 2021 on sub-terahertz devices for 6G.
  • Tests achieve 100 Gbps transmissions in 100 GHz and 300 GHz bands up to 100 meters.
  • 6G operates in higher-frequency sub-terahertz bands (100-300 GHz), requiring new wireless devices.
  • Challenges include establishing performance standards and developing sub-terahertz devices.
  • Each company contributes to advancing sub-terahertz technology, enabling applications like ultra-HD video streaming and real-time control in autonomous vehicles.

Canon for the legal industry

  • Delivers solutions empowering legal professionals to tackle increasingly complex challenges.
  • Smart Cloud Solutions address law firms' needs by streamlining operations, enhancing data security, and improving client service.
  • Challenges like deadline management, secure data processing, paper archiving, document version control, and remote working are transformed into opportunities with Canon's solutions.
  • Frederik Moller, Business Development Manager at Canon SA, highlights the importance of productivity and confidentiality in the legal industry.
  • Canon offers solutions for legal excellence, including contract management, invoice processing, digital archive, digital mailroom, and secure document management.
  • Relieves administrative burdens, empowering legal professionals to focus on offering legal advice.

Exigent Technologies Earns Upcity 2024 National Excellence Award

  • Receives UpCity’s 2024 National Excellence Award, recognizing its outstanding service provision in the B2B sector.
  • Award is based on UpCity review scores, with Exigent earning a five-star rating from its small to midsized business clients.
  • Daniel Haurey Jr., President and Founder of Exigent Technologies, expresses gratitude for the recognition and highlights the company's commitment to excellent service and long-term partnerships.
  • UpCity, founded in 2009, serves as a trusted resource connecting businesses with reliable service providers across various industries.
  • Exigent Technologies, established in 1997, offers comprehensive managed IT solutions to small to midsize organizations, fostering long-term partnerships and delivering exceptional support.

Insight Buys ServiceNow All-Star Partner Infocenter; Bill McDermott Weighs In

  • Reported on Th Channel Co.
  • Acquires Infocenter, one of ServiceNow’s top partners, to enhance its ServiceNow consulting and managed services business.
  • Joyce Mullen, CEO and president of Insight, emphasizes the necessity of workflow automation and the importance of delivering unified cross-enterprise experiences.
  • Infocenter, based in Charlotte, N.C., is known for its industry expertise within healthcare, financial services, manufacturing, and IT services, and was awarded ServiceNow’s 2024 ServiceNow Americas Consulting and Implementation Partner of the Year.
  • Acquisition follows Insight’s previous acquisition of Google Cloud partner Sada for $410 million.
  • Infocenter’s solutions will be integrated within Insight’s Solutions Integrator framework to modernize customers' business processes on the ServiceNow Platform.
  • Aims to leverage Infocenter’s deep ServiceNow capability to complement its multicloud capabilities and provide enhanced services to its client base.

Anatomy IT Expands Operations Team in Response to Escalating Demand for Intelligent Managed IT Services

  • Appoints Varun Gulati as senior vice president, Operations, leveraging his extensive experience in IT operations and strategy.
  • Gulati brings over 20 years of experience, including his recent role as vice president, Managed Services, at NWN Carousel.
  • Aims to help healthcare customers navigate the rapidly changing IT landscape, offloading burdens to focus on patient care.
  • Gulati achieved utilization rates above 75% and maintained Net Promoter Scores (NPS) exceeding 70 in previous roles.
  • CEO Frank Forte emphasizes Gulati's role in enhancing customer satisfaction and retention.
  • Anatomy IT specializes in providing healthcare providers with technology and cybersecurity solutions, serving over 1,950 clients nationwide.

Kaseya Launches Kaseya 365, 'It's Been Over $14 Billion Of Investment To Deliver This Platform'

  • reported on The Channel News
  • Kaseya 365 enables MSPs to manage, secure, back up, and automate client environments with one subscription and license.
  • CEO Fred Voccola highlighted over $14 billion investment and extensive development behind the platform.
  • One subscription provides comprehensive functionality including RMM, antivirus, patching, ransomware detection, and endpoint backup.
  • The platform includes 20 pre-built automations to enhance workflow efficiency.
  • An express version is available without MDR.
  • Existing customers can seamlessly upgrade to Kaseya 365 while maintaining current accounts and functionality.
  • Voccola emphasized the potential for increased profit per endpoint without additional sales.
  • Voccola believes Kaseya 365 will transform the MSP industry's unit economics.

etherFAX Expands its Hyland Partnership by Launching New Cloud Fax Integration

  • expands partnership with Hyland, integrating with Hyland’s OnBase platform to enable secure PHI exchange in healthcare.
  • integration allows OnBase users to streamline document management without altering existing workflows.
  • ensures 100% secure communications and data protection, replacing traditional network solutions.
  • CEO Paul Banco highlights the integration's benefits, including advanced encryption and HIPAA compliance for patient data exchange.
    • Hyland's vice president of product management, Don Dittmar, emphasizes the integration's role in overcoming healthcare challenges like labor shortages and data breaches.
    • Over six million connected endpoints within the etherFAX Secure Exchange Network support the integration, facilitating fast document delivery and care decisions.
    • The cloud-based etherFAX solution seamlessly integrates into existing workflows and can be customized to meet specific customer needs.

Laserfiche AI Document Summarization: Simplifying Content Consumption and Powering Productivity

  • Introduces new generative AI-powered document summarization in Laserfiche Cloud, aligning with its vision to transform the workplace.
  • Feature enables users to create and share short summaries of repository entries, enhancing productivity, communication, decision-making, and process acceleration.
  • Laserfiche's CTO, Michael Allen, emphasizes the importance of unlocking the value in organizations' content and leveraging generative AI at scale.
  • Document summarization is accessed through the Laserfiche repository, allowing users to streamline information processing within their organization's information management framework.
  • Plans to introduce more AI-powered capabilities in the future, including document and sentiment analysis, search enhancements, and advancements in process automation creation and configuration.

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