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MSP, IT, & MSSP Industry Notes for September 26th, 2020

MSP IT & MSSP Industry Notes

Sponsored by

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

Xantrion Named to MSSP Alert's Top MSSPs List for 3rd Year in a Row

  • MSSP Alert, published by After Nines Inc., has named Xantrion to the Top 250 MSSPs list for 2020
  • Highlights from the associated MSSP Alert research include:
  • MSSP Revenue Growth: MSSP honorees, on average, expect to generate $19.15 million in revenue for 2020, up 16% from $16.47 million in 2019.
  • Geography: Honorees are headquartered in 25 different countries -- up from 19 countries in the 2019 report.
  • Profits: 84% of MSSPs surveyed expect to be profitable for fiscal year 2020.
  • Security Operations Centers: 67% have in-house SOCs, 24% are hybrid, 6% completely outsource their SOCs, and 3% are reevaluating their SOC strategies.
  • Cyberattack Trends: The most frequent attacks targeting MSSP customers in 2020 include phishing (95%), vulnerability (76%) and ransomware (69%) attacks.
  • Cybersecurity Solutions: In a continued sign of market fragmentation, MSSP survey participants mentioned 129 different hardware, software, cloud, and services vendors that assist their cybersecurity efforts -- up from 95 in 2019.
  • M&A: Mergers, acquisitions and private equity investments continue to accelerate across the MSSP landscape. Twenty high-profile deals involving MSSP 250 honorees have surfaced since last year's report

Y Soft And Ricoh Unveil Updated Embedded Terminal Functionality For Ricoh Devices

  • Y Soft Corporation, today announced that the updated YSoft SAFEQ 6 Embedded Terminal for Ricoh multifunction devices
  • The updated YSoft SAFEQ Embedded Terminalfor Ricoh is an Android-based software application integrated into the multifunction device (MFD)
  • Utilizes the softkey, touch, and swipe operation capabilities of the Ricoh MFD's Smart Operation Panel to deliver a seamless and efficient user experience
  • With SAFEQ Embedded Terminal, Ricoh MFD users can leverage SAFEQ authentication for secure and convenient access control and safe and personalized access to device and application functions, confidential documents, scan, and fax destinations

Konica Minolta and Kronos Announce Strategic Alliance

  • Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta), today announced a strategic alliance with Kronos Incorporated (Kronos) to support safer return to work initiatives during the COVID-19 pandemic
  • Technology collaboration will initially be available in the U.S. and Canada, where more and more states and provinces are executing reopening strategies
  • This includes routine wellness questionnaires for all employees and visitors and daily temperature checks, which can be completed with Konica Minolta thermal imaging solutions

HP Unveils New Innovations for Businesses Adapting to Rapidly Evolving Workstyles and Workforces

  • HP intro'd a range of enhanced PC solutions
  • The HP ProBook 635 Aero G7
  • HP ProBook 600 G8 and 400 G8 PC Series
  • HP EliteDesk 805 G6 Series
  • HP ProDesk 405 G6 Series
  • HP E24t G4 Touch Monitor
  • HP E24d and E27d
  • HP LaserJet Enterprise 400 Series
  • HP's other new Print innovations include
  • HP DesignJet portfolio for architect, engineer, construction and home offices
  • Document Workflow Cloud solution for simplifying the flow of information from paper to digital
  • Fleet Onboarding tool enabling partners to quickly onboard HP Workpath across printer fleet

ZorroSign Partners with DocuXplorer to Provide Seamless Integration of Document Management ...

  • ZorroSign, Inc. announced a new strategic partnership with DocuXplorer, a leading Document Management Solution
  • DocuXplorer’s native integration with ZorroSign will allow a seamless process from document management through to encrypted electronic signing of documents

Indata announces software release

  • INDATA, announced a software release providing enhanced functionality and productivity improvements
  • INDATA utilizes NLP (Natural Language Processing), a subfield of AI, to offer improvements in important areas by automating complex workflows and eliminating keystrokes

Collabrance Brings Together Cybersecurity Experts to Share MSSP Best Practices for IT Channel

  • Collabrance LLC, announced a free online event focused on best practices for technology providers to grow their IT business with cybersecurity
  • MSSP Acceleratorwill feature different cybersecurity industry thought leaders from: CharTec, Pax8, ID Agent, Solar Winds, Fortinet, Datto, and GreatAmerica

Konica Minolta Offers LTE Connected Chromebooks to Help Conquer the Digital Divide

  • Through its alliance with Sector 5, All Covered will offer LTE connected Chromebooks to its education customers in the United States
  • All Covered (All Covered) is proud to announce its reseller partnership with Sector 5, Inc. (Sector 5), which sells cellular connected Chromebooks
  • Working toward providing every K-12 child with an internet-enabled Chromebook device

Toshiba Information Systems (Japan) Integrates Verimatrix's Whitebox Cryptographic Key ...

Kognos Emerges from Stealth, Launches Cybersecurity Industry's First Autonomous XDR Platform ...

  • Kognos launched the Autonomous XDR Investigator, a platform backed by security-aware AI that empowers customers to automatically detect, investigate and respond to attack campaigns in real time
  • Founded by CEO Rakesh Nair, former Head of Engineering at Netwitness/RSA, Kognos was built by security practitioners for security practitioners

Mandiant Introduces New Cybersecurity Services for Microsoft Customers

  • Mandiant® announced new cybersecurity services to support Microsoft technologies
  • new services bring together Mandiant expertise and intelligence with Microsoft security products to provide security capabilities
  • Mandiant Managed Defense will include support for additional Microsoft Security solutions to ensure holistic protection for customers

Cybrary Survey Finds Cybersecurity Skills Gap Threatens Job Effectiveness Amidst Increasing ...

Cybrary, released the findings from the "Cybrary Skills Gap Research Survey and Report

  • 68 percent of respondents report investing their own free time, outside working hours to improve their cyber skills;
  • Nearly 3 out of 4 respondents agree that skill gaps exist on their teams;
  • 65 percent of managers agreed that skills gaps have a negative impact on their team's effectiveness;
  • 40 percent of individuals say they spend time working to learn new job skills every day, while another 38 percent reported at least once a week; and
  • 46 percent of organizations do not confirm new hire skills for specific roles and 40 percent rarely or never assess the skills of newly onboarded team members
  • survey also reveals that employers need to break down significant barriers, such as cost (33 percent) and lack of time (28 percent) that are preventing IT and Security professionals from getting the skills training

Green House Data Expands Services, Footprint, Rebrands as Lunavi as it Helps Organizations ...

  • Green House Data, is rebranding to unify its recently acquired companies and nine locations throughout North America under one brand name –
  • The company’s new name, Lunavi, combines two critical attributes "Lu" meaning light and "Navi" meaning navigation

Synoptek Partners With NPWR Group to Extend Salesforce Capabilities

  • Synoptek, announces its strategic partnership with Orange County-based boutique Salesforce Partner, NPWR Group
  • Combining Synoptek’s global delivery and scale with NPWR Group’s deep Salesforce consulting and design expertise will enable Synoptek to expand its Salesforce portfolio

Beachhead Solutions Launches Co-Managed IT Services (CoMITs) Capabilities for MSPs; Immediately Available Within the SimplySecure for MSPs™ Platform

  • Beachhead Solutions announced that MSPs can now provide co-managed IT services (CoMITs) using the SimplySecure for MSPs platform whenever they and their clients desire the capability
  • Beachhead’s CoMITs functionality provides a framework for MSPs to efficiently grant change control privileges to the internal IT staff of MSPs’ clients while still ensuring the MSP steers all security policy and strategy decisions
  • Beachhead’s CoMITs offering places a protective framework around the activities of businesses whose MSPs grant them change control privileges

Cybersecurity Update

The federal Office for Civil Rights (under Department of Health & Human Services) announced following settlements based on HIPAA violation investigations: o $15,000 = All Inclusive Medical Services of California

  • $70,000 = Northeast Behavioral Health, part of Beth Israel Lahey Health of Massachusetts
  • $3500 = Dr. Patricia King Psychiatric Clinic of Chesapeake, VA
  • $10,000 = Wise Psychiatry of Centennial, CA
  • $38,000 = Housing Works Health of New York

Bay Area Medical center, part of Advocate Aurora Health, in Marinette, Wisconsin, notified 2,979 patients that their PHI was exposed after paper medical records were discovered left behind in former facility.

Fairfax County Public School District of Virginia notified an unknown number of students that their info was exposed after ransomware attack.

Roper St. Francis Healthcare of Charleston, SC notified 93,000 patients their PHI was exposed after hacking incident.

Geisinger Health location in Berwick, Pennsylvania notified 700 patients that a former employee illegally accessed their PHI.

Community Medical Centers of California notified an unknown number of patients that their PHI may have been exposed after hacking incident.

Children’s Minnesota Hospital notified an unknown number of patients that their PHI may have been exposed after hacking incident.

Hebrew SeniorLife of Massachusetts notified an unknown number of patients that their PHI may have been exposed after hacking incident.

Augusta University Medical Center of Georgia notified an unknown number of patients that their PHI may have been exposed after hacking incident.

The University Hospital of New Jersey notified an unknown number of patients that their PHI may have been exposed after ransomware attack.

Artech Information Systems of Morristown, NJ notified an unknown number of employees and customers that this info may have been exposed after ransomware attack.

ZDNet magazine published results of study of COVID-19 era security issues: o 40% increase in unsecure remote desktop PCs (working from home employees)

o 400% increase in brute force attacks using remote desktop protocol

o 667% increase in email phishing attacks

o 3 times more employees clicking on email phishing schemes during pandemic

o 90% of COVID-19 created domains on the Internet are scams

o 72% more ransomware attacks

DarkTracer Research reported that it found data from 605 companies posted on the Dark Web as a result of ransomware attacks successfully being completed by 14 different hacking groups this year.

Floral Park-Bellerose Public School District of New York notified an unknown number of students that their info may have been exposed after ransomware attack.

Crowdstrike report shows: o During first half of 2020, they found 41,000 intrusions (up 15%) by hackers that were hands-on, meaning human hackers actively explored systems themselves, rather than using botnets

Dunkin’s Brands Inc. of Canton, Mass, agreed to pay $650,000 to state of New York to settle data breach negligence lawsuit.

Jekyll Island Authority of Brunswick, Georgia notified an unknown number of citizens that their info may have been exposed after ransomware attack.

Federal prosecutors have charged 5 hackers in China with breaching more than 100 companies in the U.S. Since there is no extradition policy with China, arresting them will be impossible if they stay in China.

Erlanger Health of Chattanooga, TN notified 4,938 patients that their PHI was exposed after a CD-ROM was misplaced that had their records.

A former patient of St. Louis, Missouri-based BJC HealthCare filed a class-action lawsuit against the health system over a cybersecurity incident o

  • BJC HealthCare reported three employees' email accounts were breached on May 5 and may have exposed PHI
  • The information included patient names, medical records, clinical information, insurance information and Social Security numbers.
  • plaintiffs are seeking financial compensation, lifetime consumer credit protection and monitoring services and restitution.

Facebook has been accused of spying on its Instagram users for 'market research' by secretly accessing their mobile cameras through the app, according to a new lawsuit filed in San Francisco, CA

  • is accused of intentionally activating smartphone cameras to collect 'lucrative and valuable data that it would not otherwise have access to', Bloomberg reported.

The Veteran Affairs Department notified 46,000 veteran patients that their PHI was exposed after email phishing attack.

Spectrum Health of Michigan notified its patients of a “vishing” scam, where criminals are pretending to be hospital employees and calling patients in attempt to steal PHI.

Millstone Township School District of New Jersey notified an unknown number of students that their info may have been exposed after ransomware attack.

Somerset Hills School District of NJ notified an unknown number of students that their info may have been exposed after ransomware attack.

Newhall School District of Valencia, CA notified an unknown number of students that their info may have been exposed after ransomware attack.

West County School District of Missouri notified an unknown number of students that their info may have been exposed after ransomware attack.

St. Louis County government offices of Missouri notified an unknown number of citizens that their info may have been exposed after ransomware attack.

West Mifflin Area School District of Pennsylavania notified an unknown number of students that their info may have been exposed after ransomware attack.

The City of Carmel government in Indiana notified an unknown number of citizens that their info may have been exposed after ransomware attack.

Skidmore-Tynan School District of Texas notified an unknown number of students that their info may have been exposed after ransomware attack.

Guilford Technical Community College of Jamestown, NC notified an unknown number of students that their info may have been exposed after ransomware attack

Feds now call out printers/MFPs/faxes in SRA

  • The federal Office for Civil Rights (OCR) unveiled version 3.2 of its Security Risk Assessment (SRA) tool that healthcare providers are to use when conducting a HIPAA risk assessment
  • The new version now actually mentions printers, copiers and fax machines as part of the “assets” that a healthcare organization is supposed to list and what the security status of the device is if it handles PHI (protected health information)
  • The tool also requires a listing of all vendor contacts that are involved

 

 

The Week in Copiers Five Years Ago

The Week in Copiers Five Years Ago

for the last week of September 2015

Opportunities are on the rise along with many potential orders for October.  Even though our Governor extended the State of Emergency for another 30 days I'm seeing a lot of activity poised for the end of the year.  All is not lost and there is everything to gain, we just have to have the desire to want it.

Enjoy these cool threads from 5 years ago this week

Konica Minolta enters industrial printing market

Art Post ·
industrial printing portfolio. In spring of 2016, Konica Minolta will present KM-1, a 4-color digital printing machine. ‘During the development of this press, we talked to potential customers and listened closely to their needs,’ said To****aka Uemura, general manager, CP Business Division/Sales Headquarters, Konica Minolta. ‘We are really proud of the outcomes of the extensive development phase and are positive that our new label press serves requirements that are yet unmet within the converter market
Topic

RICOH LANDS EIGHT INDUSTRY AWARDS FOR ‘OUTSTANDING’ PRINTERS AND SOFTWARE

Art Post ·
RICOH SP 213Nw – Outstanding Personal PrinterRICOH SP 3600DN – Outstanding Budget-Friendly Printer for Small Workgroups • RICOH SP 4510DN – Outstanding Printer for Mid-Size Workgroups Solution Awards • Ricoh Streamline NX – Outstanding Document Imaging Solution Suite • Ricoh Device Manager NX Enterprise – Outstanding Fleet Management Solution • Ricoh HotSpot Enterprise – Outstanding Enterprise Mobile Print Solution Environmental Awards • RICOH MP C6003 – Outstanding Achievement in Energy
Topic

Canon Solutions America Expands its Offerings to Support Businesses Across Vermont

Art Post ·
MELVILLE, N.Y., Sept. 29, 2015 (GLOBE NEWSWIRE) -- Canon Solutions America, Inc., a wholly owned subsidiary of Canon U.S.A., Inc., today announced its continued support of, and commitment to, the growth of businesses throughout the Vermont region. The industry-leading print solutions and professional services provider is set to work with companies of all sizes across the state, and will help create new opportunities through robust printing offerings, information and document management software
Topic

Kyocera Document Solutions SA appoints new Solutions Architect, August Frauenstein

Art Post ·
manufacturer of document imaging solutions and document management systems, including colour and monochrome multifunctional products and printers and wide format devices. KYOCERA's products are renowned for their unique long-life imaging components that provide greater reliability, less waste – resulting in a lower Total Cost of Ownership (TCO) over the life of the product. The KYOCERA Document Solutions portfolio does not stop at hardware. A full suite of business applications and consultative
Topic

Canon Information and Imaging Solutions, Inc. Partners with BOX to Build New Industry Solutions

Art Post ·
Information and Imaging Solutions, Inc. Canon Information and Imaging Solutions, Inc., a wholly owned subsidiary of Canon U.S.A., Inc., was formed to harness the power of Canon’s in-depth knowledge of information flow and world-class imaging technology. Utilizing Canon's vast collection of imaging technology and development tools along with select third-party enterprise applications, Canon Information and Imaging Solutions delivers compelling market-driven solutions in the area of business process
Blog Post

Those Magnificent Men and Their Copy Machines

Art Post ·
added the youtube(takes about 20 seconds for the sound to start) trailer to the left column of this blog. My thought was to change the title up somewhat to "Those Magnificent Men (and Women) and Their Copy Machines" and give every one a short reveal of how Print4Pay Hotel Members and their Copier Dealerships give back to the community. Giving back to our communities is what make our Dealerships unique and special. Special thanx to all of the Print4Pay Hotel members that responded in our
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Re: Konica Minolta enters industrial printing market

Art Post ·
this is awesome!! Niche devices are the wave of the future for the industry!
Topic

Hawk Ridge Systems Ramps Up 3D Printing Focus with a New Digital Manufacturing Lab in Silicon Valley

Art Post ·
production grade 3D printers . It is a place to educate yourself on the benefits of 3D printing, as well as work with the Hawk Ridge Systems team of 3D design and manufacturing experts to prototype your own models. With the most popular ProJet 3D professional series , the technology includes color jet, multi jet, and stereolithography (SLA). The ProX Production Series includes metal and nylon selective laser sintering (SLS) technology in addition to large frame SLA systems. The 3D Printer Buyer’s Guide
Topic

Sharp to Demonstrate AQUOS BOARD™ Interactive Display System at SpiceWorld Tech Conference

Art Post ·
responsive touch functionality allows several people to write on the same touch screen at the same time. Whether in the boardroom or the classroom, Sharp changes the way you communicate. Sharp's printing and document management solutions have been honored with multiple awards including Buyers Lab's highly coveted 2015 Summer Pick, for "best in class," noting superlative reliability and performance. Representatives will be on hand to speak about how Sharp's document management solutions can help
Topic

Community of Canon Solutions America Customers Finds Success with First Conference

Art Post ·
NEW YORK, Sept. 30, 2015 (GLOBE NEWSWIRE) -- thINK, an independent community of Canon Solutions America production print customers, today announced that its first conference, thINK 2015, was an overwhelming success. The event, held September 8-10, 2015 at the Roosevelt Hotel in New York, drew more than 350 attendees, making it the largest user group event for inkjet production printing. "We knew when we started that there was pent up demand for an event like this," said Mark DeBoer, Director
Topic

3D Printing Medical Devices Market by Component, Technology & by Medical Products - Global Forecast to 2020

Art Post ·
fragmented and competitive with a large number of global and local developers of 3D-printed printers, materials, and software. As of 2014, Stratasys Ltd. (Israel U.S.) held the leadership position in the global 3D printing medical devices market. New product launches; product enhancements; partnerships, agreements, and collaborations; mergers and acquisitions; and geographic expansions are the major strategies adopted by most of the market players to achieve growth in the 3D printing medical devices
Topic

Sharp Poised to Miss First-Half Forecast, Cut 2016 Target

Art Post ·
Sharp Corp. will miss its first-half profitforecast and is poised to lower its target for the full year as rising competition among suppliers of liquid-crystal displays pushes down prices, a person familiar with the matter said. Its shares fell the most in more than four months. The supplier of displays to Apple Inc. expects to fall short of its 10 billion yen ($83 million) outlook for operating income when it reports earnings for the six months ending Sept. 30, the person said. The company may
Topic

Ricoh Listed in Dow Jones Sustainability Indices for Third Year in a Row

Art Post ·
Ricoh has announced it has been listed in the Dow Jones Sustainability Indices (DJSI) for three years in a row, obtaining the industry best score in four categories: "Innovation Management," "Privacy Protection," "Environmental Policy/Management System" and "Climate Strategy." DJSI, compiled by Dow Jones and RobecoSAM Group, was the first global sustainability index to assess a company's corporate sustainability from the economic, environmental and social developments aspects. Its process is
Blog Post

7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)

Art Post ·
Summit was the most collaborative andthought provoking eventI've ever attended. How could it not be, with the minds of the7 Deadly Sinners (of print) in attendance? There was and will be additional conversations about Seat Based Billing for printed pages. Too me, not an MPS expert (however, I'm an expert with copiers), I was mesmerized with the talk track that centered about the pro's and con's of seat base billing. I'm a fan of seat based billing, because I believe that we need to understand our
Comment

Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)

Czech ·
Is it just me, or does West McDonald look like Wolverine? I watched the Seat-Based Billing video that was posted from the Top 100 Summit. Definitely some interesting points going back and forth. Print Audit has done a great job of persistently marketing seat-based pilling to the copier industry.
Comment

Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)

txeagle24 ·
ends unless we are the MS provider as well.That being said what you MUST have is in-depth data on the printing behaviors of every user that could possibly print in the client's business. This includes remote users since they could print over VPN or occasionally when they go on campus. You have to know to what devices each user prints, how much is mono vs. color, how much Ledger is printed, how much color is printed from Outlook the web, etc. From there, you must collaborate with the key
Comment

Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)

txeagle24 ·
I will also add since you mentioned wanting to do this on copiers/MFPs: our industry also needs to get the idea that MPS only has to do with printers A4 MFPs out of their heads. Output is output, our clients don't see any difference so why should we? Properly deploy what systems meet the client's needs (or just get rid of them if that is best) be of service in whatever way you can. Hell, our customers want all of this stuff to go away (just wait til the Millenials are in the C-Suite). Either
Topic

Nuance & Samsung Extend Strategic Partnership

Art Post ·
reduces IT complexities by removing dependencies on print servers, print drivers and complex print fleets — all while managing every printed page in an organization. As user requirements for printing change and IT infrastructure evolve, Equitrac Office lets you easily adapt to these changes with a unique choice of how to deploy printing — using print servers, direct IP printing or a hybrid model that includes both. This allows you to tailor your print environment according to the specific needs
Topic

Graphic Image Label Installs Epson SurePress Digital Label Press To Deliver Pressure Sensitive Commercial Labels

Art Post ·
pressure-sensitive labels while keeping production costs, maintenance costs and set-up times as low as possible." Designed for prime label converters and commercial printers, the Epson SurePress L-4033AW is an easy-to-operate seven-color inkjet digital label press with white ink that makes high-quality, short-run label printing easier and more efficient, even on clear and metallic substrates. Delivering exceptional print quality and accurate color reproduction, as well as innovative printing
Topic

3 x 4.5 Inch envelopes

Jason H ·
Anyone have any ideas for what machine (low end) we could placed to fit this need. It is a very small printer and these envelopes are printed for florists to go on arrangements. Currently doing it offset and want to go digital with it. Most every spec i've seen shows 3x5 as the smallest size. We are a Canon, Ricoh, Lexmark, Samsung, and Muratec dealer so if anyone can help with some info for one of those brands that would be great.
Topic

Graphics East Chooses EFI Midmarket Productivity Suite for End-to-End Workflow Automation

Art Post ·
Suite, Graphics East will be able to centrally manage a complete end-to-end workflow, including Web-to-print ordering. Graphics East will also integrate EFI Fiery ® digital front end systems for cut-sheet digital and VUTEk ® superwide-format inkjet printing, giving the company even more power to efficiently handle its growing digital printing operations. Once the system is installed later this year, Graphics East will have the state-of-the-art efficiencies needed to continue driving growth while
Topic

LMI SOLUTIONS ANNOUNCES STRATEGIC INVESTMENT IN PARTS NOW

Art Post ·
"September 29th, 2015 Phoenix Arizona – LMI Solutions, an award winning provider of remanufactured print cartridges, remanufactured printers and Managed Print infrastructure is pleased announce a strategic investment in Parts Now, North America’s premier value-added supplier of printer parts and related accessories. The investment made by LMI Solutions will bolster the capacity of both organizations to strengthen their value propositions and help customers grow both their imaging businesses
Comment

Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)

Art Post ·
Tx, awesome post! The conclusion for managed IT was at our own round table and not the general audience. One of the dealers in my group is heavily involved with managed IT, and thought it would be great offer. Yes, it was stated that MNS is only used by copier dealers and should be referenced to what you described. TY for the awesome reply!!
Comment

Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)

Art Post ·
Is it just me, it seems that the general rule of thumb for the copier industry to end users is "the take or leave approach". Meaning, come hell or high water we're not going to change the way we bill, the way we support, or the financial solutions that we offer. While I was at the Top 100 conference, a rep from Wells Fargo spoke about the billing options that they now have in their leases. One of the options was for seat billing for managed IT services. My thought is that if it's available for
Topic

5 Reasons The Top 100 Summit Was Over The Top

Art Post ·
Posted on September 29, 2015 by Print Audit By West McDonald, Vice President of Business Development, Print Audit Owner, FocusMPS It’s hard to believe that the 2015 Top 100 Summit has come and gone. All the planning. All the new ideas. All the effort. All the risk of trying something new. The fear of hoping that people would get something valuable from it all. Here are the Top 5 things that blew me away at the Top 100 Summit: 1. Location: Park City, Utah is one of the most gracious locations
Topic

OKI Data Americas Welcomes Dan Murphy as Senior Vice President of Marketing

Art Post ·
developing the company's global field marketing strategy, leading global alliances and demand-generation activities. In his 20-plus years of experience in the marketing field, Murphy has held key positions at Avaya, Ricoh Co. Ltd./IKON Office Solutions and Pitney Bowes. "Dan Murphy brings tremendous skill, strategic vision and innovative leadership to our marketing group," said Sergio Horikawa, deputy president, OKI Data Americas. "OKI Data is pleased to announce Dan's appointment as senior vice
Blog Post

Top 100 Summit Highlights

Art Post ·
Event

Top 100 Summit

Comment

Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)

Art Post ·
Czech funny you should mention that "wolverine" look, it was actually one of the "challenges" at the event. Whom ever had the most completed challenges won a MS Surface tablet. I did not win.
Comment

Re: Top 100 Summit Highlights

Larry Kirsch ·
Very nice coverage....
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Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)

txeagle24 ·
No, Art. You're spot on. I haven't had many jobs outside the industry, but the majority of the old guard is so proud of the way they've always done it & receives so much validation from other dealers with the same mentality (via BTA, CDA, SDG, et al) that they often refuse to admit the need to change until it's practically too late. There are ideas & concepts that I brought up 3-5 years ago that were considered to be "interesting but not really necessary" that we're suddenly latching...
Comment

Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)

Art Post ·
Great minds think alike!
Comment

Re: Top 100 Summit Highlights

Czech ·
So refreshing to see our industry being open, social and online like this!!
Comment

Re: Those Magnificent Men and Their Copy Machines

Art Post ·
Almost three years ago, I wrote the above blog. I want to do a 2015 version. Please either post here or go to the forums and write a short paragraph about how your company is giving back to the community so that we can post the 2015 version of "Those Magnificent Men (Women) and Their Copy Machines". It would be great to see how we all contribute. Please post below. I re-posted the older version on the blog tonight also. Here is the link for the forums.
Comment

Re: When Does Your Sales Month End?

Art Post ·
And i thought onlt the dealer i work for closes the month early. Question for those of us that close early. Do you like or dislike closing early?
Reply

Re: Mac printing without Postscript on MP 7001 & MP C3001

fisher ·
Have you tried the generic PCL driver that is built into Mac's operating system? Just set it up as an IP printer and select "Generic PCL" from the driver drop down. It works with every Ricoh I've tried.
Reply

Re: Sharp Poised to Miss First-Half Forecast, Cut 2016 Target

Czech ·
Why are they changing the target?? Makes zero sense. Shouldn't they find a way to hit the target instead of lowering it just to impress the shareholders?
Reply

Re: Sharp Poised to Miss First-Half Forecast, Cut 2016 Target

Art Post ·
How true, I agree
Comment

Re: view

Berniedsc ·
This email has been sent to me about 10 times. Best Regards, Bernie NEW ADDRESS 10270 Alliance Rd. Blue Ash OH 45242 513.821.1199 phone 513.821.1190 Fax Duplicator Sales is now... [dsc logo] Bernie Reagan President DSC Office Systems 513.235.2867 Cell Read Bernie's Blog - Copier Truths, Myths and Outright Lies http://www.duplicatorsales.com...-are-different/blog/ www.DSCoffice.com http://www.dscoffice.com/
Topic

Epson Featuring Wasatch RIP Software in Pack Expo Booth

Art Post ·
provides greater efficiency, productivity and cost savings – up to 50 percent in total labeling costs – for higher volume industrial and manufacturing applications. The Epson SureColor T3270 24-inch color printer features the Epson PrecisionCore TFP ® print head and Epson UltraChrome ® XD pigment ink to provide an unprecedented combination of precision, performance and brilliance. Incorporating the latest in printing technology, the T3270 creates accurate large-format prints well-suited for a
Image

Sinners

Art Post ·
Sinners
Video

shout out

Art Post ·
shout out
Image

group pic

Art Post ·
group pic
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Re: Mac printing without Postscript on MP 7001 & MP C3001

txeagle24 ·
I wish I could do that, but they're printing through PaperCut on the server for tracking and rules. Good idea, though.
Topic

Epson to Showcase Leading Solutions and The Epson Cloud at FSTEC

Art Post ·
WASHINGTON , Sept. 23, 2015 /PRNewswire/ -- What: FSTEC is a 2 day conference focused exclusively on food service in support of both commercial and noncommercial channels. Product Showcase: Epson will demonstrate its new Epson TM-m10 and TM-m30 mobile printers that feature a sleek design, small footprint, and a modular case as well as the Epson Cloud and OmniLink ® intelligent printer series with built-in processing power and unique ePOS™ technology and the Epson TM-L90 Plus LFC printer
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Party Like It’s 1999: Rockin’ it at the Top 100 Summit

Art Post ·
Party Like It’s 1999: Rockin’ it at the Top 100Summit by Print Audit Print Audit’s quest to organize a new conference in this mature printing and imaging industry defies logic at first. Attendance at industry conferences is way down from ten years ago. The number of conferences held during the calendar year are down as well. What’s behind this bold (or maybe naÏve) attempt to add a high caliber conference to a mature industry that, at times, just seems burned out on conferences as a whole? Have
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How will PageWide XL Impact the Large Format Channel?

Art Post ·
I don’t know about you, but the PageWide XL product launch comes up in every conversation I’ve had recently about large format printing. HP has created overwhelming buzz and anticipation in the channelfor “the fastest large-format production printer” . But the big question remains: How will PageWide XL actually perform? I had the opportunity to see the new PageWide XL line in action at HP offices in Alpharetta, GA. I was completely taken aback by the print speeds compared to legacy devices. The
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Industry-Leading Lodging Management System by Agilysys Now Available as a Hosted Solution

Art Post ·
. Key benefits of SaaS deployment include accelerated return on investment, more predictable IT costs, reduced security and compliance risk, and flexible growth. Recognized as one of the hospitality industry's premier property management solutions, Agilysys LMS provides automation for every aspect of hotel operations, including reservations and credit card processing, accounting and housekeeping, sales and catering, activities scheduling, food and beverage sales, online reservations, remote

The Week in Copiers Ten Years Ago

The Week in Copiers Ten Years Ago

the last week of September 2010

The push is on and the last quarter of the year is upon us.  Who will be the winners and the losers? After speaking with a few more Office Equipment Dealers this week I'm encouraged with the rate of transformation that is taking place.  Dealers are not waiting for things to happen they are making things happen.  More and more dealers are adopting new services and products for their clients.  The question becomes when do the copier manufacturers become irrelevant to the Office Office Equipment dealer?

Enjoy these most popular threads from ten years ago this week.

Konica Minolta Launches the Perfect Digital Alternative for Print Professionals

Guest ·
executive interview, please contact Rachel Reed at Rachel.Reed@kmbs.konicaminolta.us . Availability The bizhub PRESS C8000 is available now through Konica Minolta's North American direct sales and authorized dealer sales channels. About Konica Minolta Konica Minolta Business Solutions U.S.A., Inc. is a leader in advanced imaging and networking technologies for the desktop to the print shop.In 2009, Konica Minolta was named Supplier of the Year by both the Allegra Network and the National
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Konica Minolta Business Solutions today launched its Optimised Print Services (OPS) o

Guest ·
According to Konica Minolta national manager managed print services, Iain Barnfield, the new consulting service analyses how a company is using all its print and multifunction devices and then develops a tailored solution to monitor, manage and optimise printing services. “It is designed for, but not limited to, companies operating at least ten separate devices and typically employing more than 50 people.” “We have listened to what the market wants and have sought to improve on similar services
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Konica Minolta Business Solutions U.S.A., Inc is currently seeking a BRANCH TECHNICAL

Guest ·
Program. Employee Referral Bonus Program. Ongoing professional development training. State-of-the-art office products. Visible, exciting work supporting the sales of cutting edge technology and workflow solutions. Konica Minolta is Proud to be an Equal Opportunity Employer M/F/V/D Committed to Affirmative Action.
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Count on Konica Minolta for Award-Winning Technologies at GRAPH EXPO

Guest ·
-saving design. New Product Introductions – Konica Minolta will unveil a new series of color digital presses designed to strengthen our market-leading position in the production print arena and enhance print professionals’ return on investment (ROI). Printgroove – In light production printing, CRD and small- to mid-sized print shop applications, Printgroove® is the key to greater output power and increased satisfaction for customers and corporate clients. It can accept input in any format
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Xerox Color 800/1000 presses drive profit, extend digital printing capabilities

Guest ·
Xerox Color 800/1000 presses drive profit, extend digital printing capabilities Friday, September 24, 2010 Press release from the issuing company Rochester, N.Y. – Print providers looking to increase the worth of every page they sell are using Xerox Corporation's Color 800/1000 Presses to capture jobs once reserved for offset printing. The presses – introduced earlier this year – offer the sharp images and quick turnaround times needed for sophisticated sales collateral, direct marketing pieces
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Xerox Color 800/1000 presses drive profit, extend digital printing capabilities

Guest ·
Xerox Color 800/1000 presses drive profit, extend digital printing capabilities Friday, September 24, 2010 Press release from the issuing company Rochester, N.Y. – Print providers looking to increase the worth of every page they sell are using Xerox Corporation's Color 800/1000 Presses to capture jobs once reserved for offset printing. The presses – introduced earlier this year – offer the sharp images and quick turnaround times needed for sophisticated sales collateral, direct marketing pieces
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Does any National Copier Vendor still have their own in house leasing service?

SalesServiceGuy ·
Does Xerox still have Xerox Financial Services? I think not, they subcontract to GE Capital? Is not GE Capital trying to get out of the copier business? Who does Canon use? Who does Ricoh/ IKON use? Who does Konica Minolta use? Who does Pitney Bowes use? For all of these vendors, do they actually operate their own Leasing Company or do they subcontract it out to someone like CIT or DLL and put their brand name on their leases.
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Kyocera Mita America Expands Managed Print Services Offering; Authorizes Business Tec

Guest ·
more document imaging devices and, ultimately, become the end-user's "single source" for managing printed pages and hardware. Kyocera’s industry-leading MPS program, Managed Print: SimplifiedSM, includes a nationwide network of Kyocera Certified MPS Dealers that help organizations find significant savings on current print output costs, improve the return on investment (ROI) and lower total cost of ownership on existing printers and MFPs through print optimization and best practices. Additionally
Topic

New Report Positions Xerox No. 1 in Managed Print Services

Guest ·
hundreds of thousands of dollars in document- related costs. Using Xerox's "print governance" feature, the newest addition to the company's MPS portfolio, Rialto will bump savings to nearly half a million dollars by better managing print across its 25 buildings. QinetiQ, a leading defense technology and security company, based in the U.K., cut energy usage and greenhouse gases by 44 percent with its Xerox MPS strategy. Xerox also helped QinetiQ improve security and compliance with radio-frequency
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Xerox Positioned in Leaders Quadrant of 2010 Managed Print Services Report

Guest ·
and expand the range of MPS offerings is evidenced by its Enterprise Print Services (EPS). Xerox EPS goes beyond traditional MPS offerings as the first service to help gain control of documents being printed, shared and stored across the entire enterprise – whether in the office, by mobile and virtual workers or in the print center. As the market leader in MPS, Xerox's client list includes global leaders like The Dow Chemical Company, Fiat Group, Ingersoll Rand, and Procter Gamble. Xerox also
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AIM Mail Centers Embrace Mobile Technology by Upgrading to Ricoh HotSpot MFPs

Guest ·
(MFPs). Ricoh HotSpot MFPs offer mobile users the added convenience of printing remotely and enable users to print securely across the Internet, without the need for a device-specific driver or special software. Mobile printing solutions for the Ricoh HotSpot MFPs are powered by PrinterOn®. "Ricoh HotSpot MFPs fit into the future vision of our AIM Mail Center stores, which are becoming business solution centers rather than shipping centers," said Michael Sawitz , CEO, AIM Mail Centers. "Ricoh
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Xerox Debuts iGen4 EXP; Elevates Industry's Most Widely Used High-End Digital ...

Guest ·
, visit http://www.xerox.com/tr/products or call 800-ASK-XEROX. Note: For more information on Xerox, visit http://www.xerox.com or http://news.xerox.com . For open commentary, industry perspectives and views from events visit http://twitter.com/xeroxcorp , http://twitter.com/xeroxproduction , http://twitter.com/xeroxevents , http://www.xerox.com/blogs or http://www.xerox.com/podcasts . Xerox(R), iGen4(R), FreeFlow(R) and the sphere of connectivity design are trademarks of Xerox Corporation in
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Pacific Northwest’s Largest School District Enrolls Westbrook Fortis to Reduce Docume

Guest ·
accessible from most Internet browsers. For more information, call (203) 483-6666 or visit http://www.westbrooktech.com . About IKON IKON Office Solutions, Inc. (http://www.ikon.com), a Ricoh company, is a leading provider of innovative document management systems and services, enabling customers to improve document workflow and increase efficiency. IKON integrates copiers, printers and MFP technologies, and document management software and systems, to deliver tailored, high-value solutions, implemented
Member

mspeed

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$12,419 Federal Contract Awarded to Ricoh Americas

Guest ·
[September 23, 2010] (Targeted News Service Via Acquire Media NewsEdge) By Targeted News Service WASHINGTON, Sept. 23 -- Ricoh Americas Corp., West Caldwell, N.J., won a $12,419 federal contract from the U.S. Department of Health and Human Services' National Institutes of Health, Frederick, Md., for Alficio MP 8001 digital copier system.
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HP Recognized as a Leader in 2010 Managed Print Services by Analyst Firm Report

Guest ·
documents in electronic processes. By seeking to enlarge the scope of their MPS this way, organizations can maximize cost savings and process improvements." HP MPS is a flexible, scalable offering that provides organizations a clear path for turning their printing and imaging environments into vital, value-added assets that drive business growth. With one of the industry's broadest portfolios of products, solutions and services, HP helps customers improve workflow and maximize results so they can meet
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RISO to feature next generation of inkjet printing at Graph Expo

Guest ·
printers is so fast, affordable and dependable, customers have found great cost savings in direct mail, transactional documents, and many other commercial applications," said Todd Deluca, president and chief operating officer of RISO, Inc. The three ComColor models showcased at Graph Expo will be shown printing a unique transpromotional MICR application with embedded digital security pantographs, variable data envelopes, newsletters, booklets, and more. The combination of ComColor inkjet printing
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Print Audit® President and CEO Named as Finalist for Prestigious Award

Guest ·
. By providing businesses with innovative and practical print management software solutions, the company has helped customers recapture over $150 million in printing and photocopying expenses while saving an estimated 190,000 trees a year. Print Audit has offices located in the United Kingdom, South Africa, Australia, Brazil, Canada and the United States. For more information on Print Audit, please contact: Angela Onstine 1.877.412.8348 pr@printaudit.com http://www.printaudit.com Facebook: http
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New Brother Color Laser Printers Deliver Category-Leading Performance

Guest ·
-4570CDWT) features category-leading print speeds, automatic duplex printing, wired or wireless networking, generous standard paper input capacity and an exciting new design. The new models will be available beginning in October 2010 . "Small business owners are increasingly expected to do more with less, and this new series of color laser printers from Brother offers them the flexibility to print higher volumes of documents – such as multiple copies of presentations or sales brochures needed for a
Member

Ricoh1981

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"Wanted" Ricoh 615C PS option

Guest ·
Post Script 3 Unit Type C1500, need one of these new or used can anyone give me a price, just in case I can't get a new deal approved.Art
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Commissioners Award Copier Contract

Guest ·
Purchasing director Cathy Mosier outlined the bid specifications for the commissioners. Mosier said the bids were opened on Sept. 7 and there were five bidders. . . The Richland County Commissioners Tuesday awarded the price per copy contract to MT...
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Lead in Wyoming Color Copier

Guest ·
The P4P Cafe has generated a lead for the zip code 82214 in Wyoming, looks to be Northwest of Fort Laramie.30PPM color device, please email me for details!
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HP Unveils World’s Most Collaborative Large-format Printer Solutions

Guest ·
expensive to maintain. The HP Designjet T7100 Printer features a modular design that allows customers to easily upgrade the device as technology progresses and that helps the printer integrate seamlessly into existing IT infrastructures. The printer eases and accelerates print production for customers by offering: speeds of up to 165 A1 prints per hour, unattended printing with the capacity to manage up to three media rolls and the HP Smart Roll Loading System. The HP Instant Printing Pro accessory
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Re: Ricoh Ends Relationship with Ratio

Maxima1 ·
Let me further clarify my post. My understanding is this, Ratio Germany has filed for bankruptcy and no longer doing business. Ratio America is now its own entity and doing business seperately. They drive the Plotbase PM website and are selling Plotbase/Rip Cube etc. There is legal discussions that will allow Ratio to work with Ricoh. I think Ricoh recognizes the embedded is not sufficient but is tied legal on their actions. Also, Ricoh is still provide tech support for the controllers that
Reply

Re: Does any National Copier Vendor still have their own in house leasing service?

Larry Levine ·
Konica Minolta uses GE, DLL, US Bank
Member

rmoue2

Topic

Future Lead!!

Guest ·
SAPULPA CITY COUNCIL Consider approving the amended Order and Lease Agreement(s) with Document Imaging Solutions, LLC., and DeLage Landen respectively for maintenance service and lease of all Digital Sharp and Samsung Color Copiers for the City of Sapulpa for the period of October 21, 2010 through October 01, 2012, and authorize the Mayor to execute all related documents.
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4 Key Considerations for Paper-Based Hospitals Looking to Go Electronic

Guest ·
says hospitals often misunderstand the concept of deploying an electronic system. He adds they should be mindful that although EHRs will certainly provide many benefits, they should not be naïve about the savings in paper supplies they may seek through making health records electronic. "If you look at a 350-bed hospital, there are approximately 2.5 million documents being printed in that hospital and only 20-25 percent is related to medical records," he says. "The overwhelming majority of documents
Reply

Re: Booklet printing with saddle stitch using Adobe Indesign CS5

John ·
Here is an update. Yesterday while on site the end user informed me that if he printed the document to PDF from Indesign which will print the document to a file, then tries to print the original Indesign document, it will print. After creating a PDF but not printing that PDF but printing the same document in Indesign, why will it then print. Does it do something to the original document when it is printed to PDF, fix some errors in the document? When trying to print the original document in
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Re: Does any National Copier Vendor still have their own in house leasing service?

Guest ·
Canon has Canon Financial, all of the others? I believe they are all third party.
Reply

Re: Does any National Copier Vendor still have their own in house leasing service?

Old Glory ·
If I'm not mistaken, Canon Financial is still wholly owned by Canon but I don't think anyone else has their own leasing company anymore.
Reply

Re: Booklet printing with saddle stitch using Adobe Indesign CS5

Guest ·
John: Wish I could help, what has Ricoh stated? Can anyone else help John?
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Re: Booklet printing with saddle stitch using Adobe Indesign CS5

John ·
Ricoh is absolutely no help. I hope someone from Ricoh reads this post. Who do you hire up there? They have absolutely no clue. Very disappointed. Much thanks to JasonR from RJ Young for your input. John
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Re: Does any National Copier Vendor still have their own in house leasing service?

Jrlz ·
Ricoh has Ricoh Financial Services, which is wholly owned by Ricoh
Reply

Re: Does any National Copier Vendor still have their own in house leasing service?

Old Glory ·
I think if you look into it that you will find that you are mistaken. Their lease document says Ricoh but the rest of the document is either De Lage Landen (DLL) or GE. They used to use DLL almost exclusively but seem to be mostly GE now.
Reply

Re: Does any National Copier Vendor still have their own in house leasing service?

Patrick Bateman ·
Partially correct...Ricoh Financial Services (wholly owned)still exists and is primarily used for Major Accounts whereas Commercial or SMB accounts are financed through 3rd party vendors, i.e. GE, DLL, etc.
Reply

Re: Booklet printing with saddle stitch using Adobe Indesign CS5

John ·
We solved the problem. We changed a setting within InDesign CS5 from "Binary" to "ASCII". I do not know why this works since that same setting in InDesign CS4 is set to "Binary" but it fixed the problem. Much thanks to JasonR for taking the time to call me and discuss the problem. Not alot of people would do that and I really appreciate it. I have attached a screen shot of the change from within InDesign CS5. Feel free to comment on why this would have made a difference as I have no clue. John
Reply

Re: wide format specialist

JasonR ·
I totally agree with Jrlz. Don't split, they aren't selling it, they aren't comp'd on it. Lead fees are the way to go. Besides, the reps would complain either way!
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Office machine blamed for medical building fire

Guest ·
XENIA, Greene County — A malfunctioning copier and fax machine is to blame for a fire that started at a medical building in the 300 block of North Detroit Street, across from Shawnee Park. The total estimated damage cost is believed to be approximately $175,000, according to Xenia Fire Chief Jeff Leaming. Approximately, $100,000 is the damage to the building. The fire at 330/322 North Detroit St. was reported 7:07 a.m. The building has two levels, and fire officials believe the fire started on
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"What is" Section 179

Guest ·
your business) to move in a positive direction. For most small businesses (adding total equipment, software, and vehicles totaling less than $500,000 in 2010), the entire cost can be written-off on the 2010 tax return. For businesses adding even more than $500,000, the write-offs are still substantial. See the following graphic for an example of the savings thatis currently available to you after the 'Small Business Jobs and CreditAct of 2010' passed in September 2010. Limits of Section 179
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Océ and Intersections Inc. Demonstrate

Guest ·
, meeting industry security standards for the payment card industry. More Color and More Capacity The high capacity and performance of the Océ JetStream system have also given Intersections the added capacity to pursue other segments that require secure printing. Intersections can expand its client base and offer the service to more markets, because the Océ JetStream printer provides the ample capacity and reliability to produce hundreds of thousands of reports each month. The live demonstration

COVID19 Remote Working Day One Hundred and Thirty-Five of Selling

COVID19 Remote Working Day One Hundred and Thirty-Five of Selling Copiers

Today was one of those days when you it was non-stop action all day long.  I finally finished up about 5 minutes ago with presenting an existing client a creative way to keep their existing copier.  (PM me for details)

I didn't receive any docs today but had two more clients that want to move forward with new MFP's.  One was an existing account that I've been chasing for two years and another is a net new for a small A4 MFP which had some decent GP in it.  Funny after I received the verbal for the net new I asked the client this "I know you received a lot proposals, and our entire correspondence was via email, can you tell me why you made Stratix your choice?"  I received my answer that was two fold with the least important being the brand of copier and the most important was how we would support the MFP and the client for the next three years.  

Over the years I've learned to be as thorough as possible with my quotes/proposals and try to make the transaction simple and explain the proposal in their language.   Thus I don't use our language for proposals I use their understanding of our business.  Which in most cases is very limited.  I don't use CPC, FMV, Clicks, ARDF, SPDF acronyms, I spell it out for the clients so that there are no questions about what those acronyms mean.  In other words I try to communicate with their level of knowledge about MFPs.  In this case it worked and all of the extra work was much appreciated.

I still have all of the other deals in a seven day cycle that I spoke about.  Hoping within the next seven days I can have $60K to Make October Great!

There was zero time for prospecting, inmails or emails today.  All of the calls and emails were focused on moving orders across the finish line.  Thus the last two days of this week made up for the bad beginning to the week.

I'm hoping by the end of tomorrow to have three orders completed and then perform follows up calls and email on the remaining 30 opportunities that I have open.

Lately I've been spending more time on Linkedin looking for those special treats.  I posted one a few weeks that I thought was interesting and thanx to Dayna Karron I found another treat today.  See below

I especially loved the part about dopamine rush. Yup I am that junkie that needs his dopamine rush as many times a week as I can get it.

If you get the chance connect with Michele and Dayna you'll be glad you did.

-=Good Selling-=-

Xantrion Named to MSSP Alert's Top MSSPs List for 3rd Year in a Row

Xantrion Inc. (PRNewsFoto/Xantrion Inc.)

OAKLAND, Calif., Sept. 22, 2020 /PRNewswire/ -- MSSP Alert, published by After Nines Inc., has named Xantrion to the Top 250 MSSPs list for 2020 (http://www.msspalert.com/top250). The list and research identify and honor the top MSSPs, managed detection and response (MDR) and Security Operations Center as a Service (SOCaaS) providers worldwide.

The rankings are based on MSSP Alert's 2020 readership survey combined with the digital media site's global editorial coverage of managed security services providers. The fourth-annual list has expanded from 2019 (200 honorees) and 2018-2017 (100 honorees) amid MSSP Alert's continued, organic readership growth.  

"It's an honor to be named to the MSSP Alert Top 250 Managed Security Service Providers List for the third year in a row," said Anne Bisagno, president, Xantrion. "We are excited to be included because we pride ourselves on our cybersecurity and compliance track record and expertise."

"After Nines Inc. and MSSP Alert congratulate Xantrion on this year's honor," said Amy Katz, CEO of After Nines Inc. "Despite the coronavirus pandemic, this year's honorees continue to accelerate their businesses, mitigate customer risk and safeguard digital assets worldwide."

Highlights from the associated MSSP Alert research include:

  • MSSP Revenue Growth: MSSP honorees, on average, expect to generate $19.15 million in revenue for 2020, up 16% from $16.47 million in 2019.
  • Geography: Honorees are headquartered in 25 different countries -- up from 19 countries in the 2019 report.
  • Profits: 84% of MSSPs surveyed expect to be profitable for fiscal year 2020.
  • Security Operations Centers: 67% have in-house SOCs, 24% are hybrid, 6% completely outsource their SOCs, and 3% are reevaluating their SOC strategies.
  • Cyberattack Trends: The most frequent attacks targeting MSSP customers in 2020 include phishing (95%), vulnerability (76%) and ransomware (69%) attacks.
  • Cybersecurity Solutions: In a continued sign of market fragmentation, MSSP survey participants mentioned 129 different hardware, software, cloud, and services vendors that assist their cybersecurity efforts -- up from 95 in 2019.
  • M&A: Mergers, acquisitions and private equity investments continue to accelerate across the MSSP landscape. Twenty high-profile deals involving MSSP 250 honorees have surfaced since last year's report.

The Top 250 MSSPs list and research were overseen by Content Czar Joe Panettieri (@JoePanettieri). Find the online list and associated report here: http://www.msspalert.com/top250.

About Xantrion Inc.

Experts in cybersecurity and technical support, Xantrion provides outsourced IT services for midsized companies in the San Francisco Bay Area. Its team of IT experts brings impeccable technical and business skills to every assignment. Featuring an award-winning strategic approach, SOC2 Type II certified security practices, 24/7 help desk, fixed fees, and a 99.9% uptime record, Xantrion is a proven partner for managed IT and security services.

Contact: 
Anne Bisagno 
Xantrion 
510-588-8201 
abisagno@xantrion.com 

About After Nines Inc.
After Nines Inc. provides timeless IT guidance for strategic partners and IT security professionals across ChannelE2E (www.ChannelE2E.com) and MSSP Alert (www.MSSPAlert.com).  ChannelE2E tracks every stage of the IT service provider journey — from entrepreneur to exit. MSSP Alert is the global voice for Managed Security Services Providers (MSSPs).  

  • For sponsorship information contact After Nines Inc. CEO Amy Katz, Amy@AfterNines.com
  • For content and editorial questions contact After Nines Inc. Content Czar Joe Panettieri, Joe@AfterNines.com

SOURCE Xantrion Inc.

COVID19 Remote Working Day One Hundred and Thirty-Four of Selling

COVID19 Remote Working Day One Hundred and Thirty-Four of Selling Copiers

On Monday of this week which was day 132 I wasn't in a good place.  All of the hard work that I put in wasn't going to come to fruition for September.  All of the calls, emails, inmails, posting content on Linkedin and my own Jersey Plotters site just didn't get me to where I wanted to be.  

It was the end of a quarter and a quarter that I had a decent shot to rack up some bonus dollars. In the end I finished with one of my worst months in the last six months. Hey I can only chalk it up to as sometimes you eat the bear and sometimes the bear eats you.  The only saving grace is that I have a huge funnel going into the last three months of the year.  

I want to finish the year strong, I want that bonus, and I want to get to another Presidents Club trip.  But more importantly I want to prove to my-self that I can still hit my numbers in middle of arguably the worst crisis our industry has even seen.  It's dedication, it's pride, it's determination and dedication that will drive me for the next three months

Each one of these blogs I posted on Linkedin with a short snippet with one of the paragraphs I wrote about.  Monday's blog seemed to hot a note with many of my connections in the industry.  Just thought I'd like to share some of those with everyone tonight.

Thanx to all of those that took the time to post a thread for the blog.   I was especially fond of the thread Pamela posted.  I was also thankful that she noticed the writing and the content is real, there's nothing made up and we're all in the same struggle together.

Not going to write about today, but I will write about yesterday for a few more paragraphs.

I had three virtual appointments yesterday.  One at 3PM, one at 4PM and One at 4:30PM.  One was net new and the other two were existing clients.  The net new ghosted me, however I had a call/meeting from an existing client.  That call went rather well, I had submitted a proposal for 4 devices two months ago, however I was told this wouldn't have legs until the second quarter of 2021.  Turns out they are going to move forward in the next two weeks with four devices that should add up to $32K.  It's going to be in three segments and the first one came over today.  

My 4PM call went well but no order, the DM stated they were getting another quote and was hoping to have it by the end of this week.  I was also told that they would get back to me with the brand and model to see if they are comparing apples to apples.  Just that statement told me pretty much that I'm in the drivers seat.  That's a $7K deal that feel pretty good for the next week.

My 4:30PM meeting went well for knocking out a competitive device in one of my own accounts.  After reviewing the virtual proposal the DM gave the verbal to move forward with two devices for a total of $18K.  Those docs went out this AM.

Then a late night text and call with a net new brought a $12K deal to life also.  Those order docs went out to day also.

I don't count deals until I have them in hand but it all goes well in one weeks time I can make up for September and might be able MAKE OCTOBER GREAT AGAIN!

-=Good Selling=-

Y Soft And Ricoh Unveil Updated Embedded Terminal Functionality For Ricoh Devices

BRNO, Czech Republic and DALLAS, Sept. 22, 2020 /PRNewswire/ -- Y Soft Corporation, the leading enterprise workflow solutions provider, today announced that the updated YSoft SAFEQ 6 Embedded Terminal for Ricoh multifunction devices with Smart Operation Panel has obtained Ricoh certification for use in production environments. The updated YSoft SAFEQ Embedded Terminal for Ricoh is an Android-based software application integrated into the multifunction device (MFD). It utilizes the softkey, touch, and swipe operation capabilities of the Ricoh MFD's Smart Operation Panel to deliver a seamless and efficient user experience.

Y Soft has provided a SAFEQ Embedded Terminal application that integrates with Ricoh MFDs for many years. This 2nd generation of the SAFEQ Embedded Terminal provides users of the latest generations of Ricoh devices with Smart Operation Panel with a trusted set of features and capabilities and an enhanced and personalized, clean design user interface.

With SAFEQ Embedded Terminal, Ricoh MFD users can leverage SAFEQ authentication for secure and convenient access control and safe and personalized access to device and application functions, confidential documents, scan, and fax destinations. SAFEQ Embedded Terminal accurately enables tracking and accounting of device usage by user and billing codes available to the user.

YSoft SAFEQ enables organizations of all sizes to manage and optimize their printing and imaging infrastructures. With secure pull-printing, cost reduction tools, productivity-enhancing document digitization workflows, and comprehensive reporting for monitoring and auditing usage and sustainability contributions, organizations can better meet their document print and digital transformation needs.

"The new YSoft SAFEQ Embedded Terminal for Ricoh, is a much requested and long-anticipated release, that allows Ricoh customers to fully appreciate, and immerse themselves into the YSoft SAFEQ experience on Ricoh MFPs," said Adam L. Lawrence, Technical ESG Solutions Manager for RICOH International BV. He went on to say, "Looking forward to seeing the further enhancements that will be added into the Embedded Terminal application in the future."

"Working with Ricoh to create a straightforward and simple to use interface is another example of our devotion to the customer experience," said Barry Löwer, Chief Sales officer for Y Soft.  "YSoft SAFEQ Embedded Terminal on Ricoh MFDs with Smart Operation Panel offers one of the best user experiences available and supports all the functions provided by YSoft SAFEQ."

YSoft SAFEQ is designed as a software platform. Today, the platform has four main product areas:  Print Management, Cloud-based Print Management and hosted infrastructure, Document Capture, and 3D Print Management.

About Y Soft

Y Soft develops intelligent Digital Transformation office solutions for enterprise, SMB, and Education that empower employees to be more productive and creative. Our YSoft SAFEQ® workflow solutions platform in the cloud and on-premises enables businesses to manage, optimize, and secure their print and digital processes and workflows. Our 3D print solutions are focused in the Education sector, where they provide unique ease of use and safety benefits while utilizing YSoft SAFEQ software for seamless 3D print management. 

Founded in 2000, the company is headquartered in Brno, Czech Republic, with offices in North and Latin America, Europe, and Middle East/Africa (EMEA) and the Asia Pacific region (APAC). For more information, please visit www.ysoft.com.  

Y Soft, YSoft SAFEQ, and YSoft SAFEQ Cloud are trademarks or registered trademarks of Y Soft Corporation a.s. in the European Union and other countries. All other names are trademarks or registered trademarks of their respective companies.

Media contacts:

Global:
Steven Knuff
Senior Manager, Global PR and Analyst Relations
steven.knuff@ysoft.com
+1 512 810-3207

Czech Republic:
Jiří Kocourek
jiri@parco.cz
+420 775 630 414

SOURCE Y Soft

COVID19 Remote Working Day One Hundred and Thirty-Two of Selling

COVID19 Remote Working Day One Hundred and Thirty-Two of Selling Copiers

The last blog I wrote was last Tuesday the 15th and that was day 128.  Today marks 132 days (22 working days per month) or half a year of working remote with pandemic in place.  

By the end of the today all I had was one massive headache. All of the good stuff that was created on Wednesday, Thursday and Friday of last week fizzled.  With two days left in the month I'm sucking wind and I'm not too happy about where I'm at.

Between Tuesday and Wednesday I have three appointments and all of them have the chance to close by the 23rd.  I've prepared, I'm ready and the only thing I need to do is to get the order docs prepped in advance.  If all goes well I can end the call and 5 minutes later the client has the documents.  There is no time to waste.  Tomorrow morning will be spent working on those order documents so they are ready to go.

Last week was slow to develop and by Wednesday I was thinking this just may not happen this month.  On Thursday I had two good hits, one from an existing account that wants to upgrade two devices and then a text from another account that told me to call his buddy.  Friday saw me with another opportunity for a pre-owned A3 MFP.  I thought this was really coming together and with three days left I could do this.

The pre-owned A3 dropped off this AM because a tech was able to get the copier running (competitor tech).  The buddy text opportunity I wasn't able to connect with and the other opportunity (existing client) has an appointment at 4PM tomorrow.  Late tomorrow should be a RUSH, I have a 3:00PM, 4PM, and then 4:30PM.  Thus you just might not see a blog from me tomorrow night.

These are crazy times, the stress, the ups and downs can take their toll on your mental fitness.  As many times as I wanted to just through in the towel and say this isn't going to work, I told myself that I still have three months left in the year. That's 25% of the year left, which is still plenty of times to make things happen.  Funny about that make things happen line. I could have been a loser today and waited for something to happen.  I didn't wait,  I ended up making the rest of the calls and the emails that I had on my list. 

Tomorrow is another day and even though this day really sucked can it really get that much worse?  Well it could,  I could pull another zero tomorrow.  But even if I pull that zero sooner or later this is all going to come together and when it does I will be there.

In my 90 day funnel I now have 28 opportunities, twenty percent of those are probably crap (but there is always hope).  Moving into the last quarter of the month the total revenue is $378,000.   That $378K should get me around the $130K mark for the last quarter.  Of course the $130K isn't going to cut it and the remedy is to continue prospecting get that $378K to at least $425K.  Funny when it comes right down to it, it's really is a numbers game.

Now I will congratulate my-self on surviving a half a year of working remote and having the world turned up-side down.  I can think of all the bad, but to make this far in this type of business climate I will pat myself on the back and say you've done a decent job

Now it's time to finish the year!

-=Good Selling=-

Is the Fear of Conflict Killing Your Business?

Is the Fear of Conflict Killing Your Business?

"Those who continue to feed off comfort will die of malnutrition for comfort in business will not nourish continued relevance."  

There's a great book titled "The Five Dysfunctions of a Team." The book was published in 2002, and today its message is still so relevant. I recommend all the Document Imaging Channel's leaders read this book at least twice. Actually, all business leaders from all industries will find the book worthy of reading.  

Patrick M. Lencioni, the book's author, describes "The Five Dysfunctions of a Team." as 

1.   Absent of Trust

2.   Fear of Conflict

3.   Lack of Commitment

4.   Avoidance of Accountability

5.   Inattention to Results

In this article, I want to share my thoughts on how dysfunction number two, Fear of Conflict, is destroying the document imaging channel's chances to reinvent itself. 

Patrick defines Fear of Conflict as- Seeking artificial harmony over constructive passionate debate. 

Over the last decade, there has been more focus in seeking harmony in status quo then fighting for relevance. These (Seeking Harmony Parties) were plentiful pre-virus, and still today on Zoom, we can find the gatherings of all those in fear of a different future. 

Fear will always lead to coveting comfort.

Why are some in the channel still obsessed with seeking comfort over the needed pain for improvement? Do they not realize the problems they are creating?

The easiest way to determine you are in the presence of an insecure leader. Is to listen to the reasons they stifle something new or disruptive to the established method. 

We have all heard the Self-Survival Excuses. In other words, the new way could eliminate the old way, and thereby those who can't imagine alternatives will remain steadfast to status quo. Even if that Status Quo eventually kills them, and nearly always these folks fall victim. 

"Think about the executives who quickly quote what those above them think, unfortunately rarely do those above them know they are being quoted." 

Why is there so much fear? I blame leadership because leadership is always the decider of an organization's protocols. 

It seems as those leaders who rely on others to help them navigate through disruptions better take the time to go downstream and question their navigators' realities. A declining industry in need of a major overhaul as the document Imaging Channel is - must put before all; the business's current and future relevance even if that new relevance eliminates once sacred cows, as they say. 

Leaders can longer accept that those they have trusted are eager to bring attention to things or ideas that cause them to be insecure of their place in the future. During disruptive times the possibilities imagined may indeed scare many into complacency. 

 "Those insecure of their place in the future will hide in the shadows of status quo."

Ironically all those who repeatedly avoided conflict in hopes of extending the tenure of their status quo - will always be surprised when their tenure is up. 

"When leaders focus on why things won't work, they are fighting to remain in the past; when leaders focus on how things could work, they are exploring the future." 

During disruptive times and all must agree this pandemic is absolutely disruptive for many industries. The Document Imaging Channel is not alone in experiencing a prequel to the post virus world. 

This pandemic has caused an evolutionary event and has increased the speed in which may technologies will replace and change many of the comforts of a pre-virus world. Leaders must weed out complacency form the chairs in the decision rooms and the hallways of the rank and file management; leaders must welcome constructive conflict. Leaders must eliminate the useless obsession in Seeking artificial harmony.

"Leaders must recognize their management teams insecurities otherwise innovating could be derailed or sabotaged."

Leaders in all ranks must spend time down ranks to evaluate for themselves that which they trust is being assessed. Nothing can be assumed during unprecedented times, and when there is strong evidence of teams seeking harmony, that harmony must be questioned. 

The five dysfunctions, as outlined by Patrick Lencioni, are all valuable. However, it is that Fear of Conflict that will absolutely destroy all good intentions of constant relevance. Leaders make sure there are no harmony filters trapping needed conflict in silence to protect the status quo.  

There are many threats and opportunities for those bold enough to seek them out. There has never been a better time to explore the once unknown. Those leaders who have both boldness and curiosity will prevail. Unfortunately, those who have in the past and continue seeking artificial harmony over the pain of improvement will perish in complacency. 

There are great team members in all organizations waiting for direction so give them the guidance they seek and create environments that welcome, more importantly, demand constructive conflict. Don't be fooled that getting along without constructive conflict is a sign of great leadership. In-fact it's a sign of weakness.

"Those leaders who never raise the bar and brag about how great everyone gets along, are foolishly being led into obsolescence."

During disruptive times or during the time you intend to disrupt. Let your competitors surround themselves in harmony camps and as they sit around pacifying and unwarrantedly complementing each other. Go take their customers.

Business leadership is not for the weak it never was and will never be. Leadership is the ability to drive an agenda through teams, and most importantly, leadership is the ability to create teams who challenge each other they also avoid artificial harmony and are not afraid to question those who lead them.

These are challenging times; however, tough times weed out complacency and tough times allow those with confidence of their place in a different future, tremendous opportunities to flourish in the future they help create. 

Remember this, my friends.

Status Quo is the killer of all that will be invented.  

Ray Stasieczko 

CEO/Founder TEASRA,The Innovation Channel and Host of The End of The Day With Ray! https://www.endofthedaywithray.com/

I welcome everyone to subscribe to my YouTube Channel https://www.youtube.com/channe...A?view_as=subscriber

MSP & IT, MSSP Industry Notes for September 19th, 2020

MSP & MSSP Industry Notes

Sponsored by

Arcoa Group

ARCOA Group is here to help you successfully manage your IT Asset Disposition process. We help you recover value from retired electronic equipment through responsible methods of reuse and recycling.  We ensure proper handling of assets which may contain data, while being environment stewards for assets that have no reuse value and are headed for recycling. We’ve built a robust de-manufacturing process to offer additional options for asset value recovery by disassembling equipment for commodity grade materials, which can be diverted from landfills and be used to create new base materials.

Applied Imaging acquires Florida-based office technology dealer

  • Applied Imaging acquired Upstream Office Solutions, which is headquartered in Tampa Bay
  • The acquisition gives Applied Imaging a total of 14 offices spread throughout Michigan, Ohio and Florida
  • Applied Imaging offers services including copier and printer sales, document management, managed IT services and document shredding

Netsurion Named to MSSP Alert's Top 250 MSSPs List for 2020 Fourth-Annual List Honors ...

  • MSSP Alert, published by After Nines Inc., has named Netsurion to the Top 250 MSSPs list for 2020
  • The list and research identify and honor the top MSSPs, managed detection and response (MDR) and Security Operations Center as a Service (SOCaaS) providers worldwide
  • The rankings are based on MSSP Alert’s 2020 readership survey combined with the digital media site’s global editorial coverage of managed security services providers

Accenture Named a Leader in European Managed Security Services by Independent Research Firm

BearingPoint expands its portfolio in the area of new ways of working

  • BearingPoint announced today that it has acquired Paris-based Steerio, an engagement platform (SaaS)
  • The acquisition is part of a bigger strategic move: the independent consulting firm has been investing for years in new and better ways of working
  • Steerio joins BearingPoint’s portfolio of team and project management assets such as Active Managerand enhances its People & Strategy offering

Managed IoT connectivity from Telenor Connexion now available in AWS Marketplace

  • By 2025, more than 5 billion cellular Internet of Things (IoT) connections are forecasted globally, according to the Ericsson Mobility Report
  • Ericsson (NASDAQ: ERIC) today announced it will now enable the sale of managed connectivity for its CSP partners, available in Amazon Web Services (AWS) Marketplace
  • AWS Marketplaceis a digital catalog with thousands of software listings from independent software vendors that make it easy to find, test, buy, and deploy software that runs on AWS

NTT Communications Honored in Two Categories by the Frost & Sullivan 2020 Asia Pacific Best ...

  • NTT Group(TOKYO: 9432), announced today that it was recognized as the award recipient for 2020 Japan IoT Service Provider of the Year and 2020 Japan Data Center Service Provider of the Year by the Frost & Sullivan 2020 Asia Pacific Best Practices Awards program
  • NTT Com was named 2020 Japan IoT Service Provider of the Year for the second year in a row.

Introducing Fiverr Business, a New Platform Targeting Team Collaboration for The Future of Work

  • Announcing the official launch of Fiverr Business™
  • designed for corporate teams and departments to collaborate with each other while managing projects with freelance talent
  • Per a recent survey Fiverr conducted of over 2,000 businesses globally, 52% said they are allocating more budget to freelance services

ePlus Delivers Managed Powered Protection for Enhanced Business Continuity

  • ePlus inc. (NASDAQ NGS: PLUS– news) today announced that it has extended its Managed Services
  • Capabilities to include proactive monitoring, management, and remediation of APC by Schneider Electricuninterruptible power supply (UPS) devices

TierPoint Announces Cloud to Cloud Recovery Powered by Dell EMC RecoverPoint

  • Tier Point announced its newest service: Cloud to Cloud Recovery powered by Dell EMC RecoverPoint
  • Replicating to a TierPoint-managed Hosted Private Cloud built on the Dell VxRail platform
  • Offers a cost-effective way to leverage Dell EMC RecoverPoint, achieving real-time protection per VMware virtual machine and recovery time objectives (RTOs) as low as 15 minutes

TPx Achieves HIPAA Compliance for Managed SD-WAN & Firewall Solutions

  • Announced today that it has attained the Health Insurance Portability and Accountability Act (HIPAA) attestation for its Managed SD-WAN and Firewall solutions
  • Healthcare continues to be a prime magnet for cyberattacks, with electronic health records being a lucrative target
  • Verified by a third-party audit, TPx's attestation confirms that technical, physical and administrative safeguards, as well as company policies and procedures, meet HIPAA requirements

Check Point To Buy Secure Remote Access Startup Odo Security

  • Check Point Aoftware Technologies agrees to purchase cybersecurity startup Odo Security
  • San Carlos, Calif. based platform vendor said Tel Aviv, Israel-based Odo has developed a cloud-based, clientless secure service edge (SASE) technology that secure remove access

DataTribe Co-Founder Named A Finalist in the 2020 Maryland Cybersecurity Awards ...

  • Announced the Maryland Cybersecurity Awards has named its Co-Founder and Investment Board Member, Mike Janke, a Finalist in the category of Cybersecurity Champion of the Year Award
  • The competition is poised to identify and curate Pre-Series A, seed high-technology start-ups with a vision to disrupt cybersecurity and data science

Mopria mobile printing update

  • The Mopria Alliance announced that Google Android 11 operating system, used by mobile devices, offers new features for printing and scanning
  • Share-to-Print feature enables users to print images and documents from thousands of social media and productivity applications directly from device
  • Allows users to share files such as JPEG, BMP, PNG, GIF and PDF
  • Supports specific enhancements to ensure best fit and higher resolution
  • Users are able to select and install additional print services directly in their print workflow to enable more printer/MFP features

Panasonic Webinar | Win with our Scanning Solutions

Panasonic gives you winning advantages against the competition by creating better solutions for your customers. Panasonic's scanning solutions give your clients the ability to better allocate their resources, minimize time spent on document management, and give them easier access with better clarity to their m

Cybersecurity Update

  • Adobe Corp. notified customers that it has fixed 5 critical flaws that would allow hackers to run JavaScript in browser
    • Would allow hackers to steal info, and move laterally through network
  • Microsoft notified users that specially crafted Windows 10 themes and theme packs could be used in “Pass-the-Hash” hacking incidents
    • Could steal Windows account credentials from unsuspecting users
  • IBM is warning users of new Raccoon malware, which can attack TLS 1.0, 1.1 and 1.2 protocols
    • TLS 1.3 is considered safe
  • KPMG is warning users of a new ransomware gang named ProLock
    • Original name was PwndLocker
    • Uses a “big game hunting” methodology
    • Ransom demands range from $400,000 to $1 million
  • UF (University of Florida) Health of Gainesville, FL notified an unknown number of patients that their PHI may have been exposed after breach.
  • Bitdefender Software’s Mid-Year Threat Landscape Report:
    • 715% increase in detected and blocked ransomware attacks in 2020 vs. 2019
    • New ransomware gangs include; Sodinokigi, REvil, Zepto, DoppelPaymer and
      Cryptolocker
    • 1 billion samples of malware samples are roaming the Internet
    • 23% increase in ransomware overall
    • 49% of information security professional worry about their organization’s
      readiness
  • ZDNet magazine reports that 41% of all cyber insurance claims made in first half of 2020 were for ransomware attacks.
    • Increase of 260%
    • Average ransom demand increasing 47%
  • NorthShore University Health notified 348,000 patients that their PHI was exposed after data breach.
  • Catholic Health of Buffalo, NY notified an unknown number of patients that their PHI was exposed after breach.
  • University of Kentucky HealthCare notified 163,000 patients that their PHI may have been exposed after hacking incident.
  • Main Line Health of Pennsylvania notified 60,595 patients that their PHI may have been exposed after hacking incident.
  • Imperium Health of Louisville, KY notified 139,000 patients that their PHI may have been exposed after hacking incident.
  • Baton Rouge Clinic of Louisiana notified 308,000 patients that their PHI may have been exposed after hacking incident.
  • Lukes Hospital Health System of Kansas City, Missouri notified 360,212 patients that their PHI may have been exposed after hacking incident.
  • MultCare of Washington notified 176,677 patients that their PHI may have been exposed after hacking incident.
  • Atrium Health of Charlotte, NC notified an unknown number of patients that their PHI may have been exposed after hacking incident.
  • Moffitt Cancer Center of Tampa, FL notified 4,056 patients that their PHI was exposed after hacking incident.
  • Adams Memorial Hospital of Indiana notified an unknown number of patients that their PHI may have been exposed after hacking incident.
  • Hartford Public School District of CT notified an unknown number of students that their info may have been exposed after ransomware attack.
  • Toledo Public School District of Ohio notified an unknown number of students that their info may have been exposed after ransomware attack.
  • Pickens County School District of South Carolina notified an unknown number of students that their info may have been exposed after ransomware attack.
  • Sherry Russell, a widow from Woodstock, NY, filed a lawsuit against HealthAlliance Hospital of NY
    • Claims that hospital is denying access to the PHI of her now deceased husband, who died from cancer
  • Hennepin Healthcare (aka Hennepin County Medical Center) of Minnesota, reported that it fired an unknown number of employees after they illegally accessed the PHI of George Floyd, who died while in custody of Minneapolis, MN police.
  • UT (University of Texas) Health San Antonio notified an unknown number of patients that their PHI may have been exposed after hacking incident.
  • Equinix, which operates 50 data centers in the U.S., announced it was hit by Netwalker Ransomware, and hackers demanding $4.5M in ransom
  • Trinity Area School District of Pennsylvania notified an unknown number of students that their info may have been exposed after hacking incident.
  • Razer Gaming, headquartered in Irvine, CA, notified 100,000 online gaming customers that their info may have been exposed after email phishing attack.
  • Enloe Medical Center of Chico, CA notified an unknown number of patients that their PHI may have been exposed after security breach.
  • Inova Health System of Falls Church, VA notified 1,045,270 patients that their PHI was exposed after data breach.
  • Chesterfield County Public Schools of Virginia notified an unknown number of
    students that their info may have been exposed after breach.
  • Fort Dodge Community School District of Des Moines, IA notified an unknown
    number of students that their info may have been exposed after cyberattack.


The Week in Copiers Fifteen Years Ago

The Week in Copiers Fifteen Years Ago the Third Week of September 2010

Everything changes, our industry can't stand still and wait for things to happen.  As an industry we need to get creative and give our clients the FREEDOM to print.  Take away all the rules and regulations and simplify our products and services for our clients.  Where there is mystery there is margin is not the type of business model we want!

Enjoy these super threads from 15 years ago this week

New from Canon: imageRUNNER 2016/2020 Printers

GUEST · 
New from Canon: imageRUNNER 2016/2020 Printers Light-Volume, Enhanced MFP Devices Feature Key Networking and Color Scanning Functions to Complement Canon's Series of Small Office and Workgroup Equipment. NEW YORK, Sept. 14, 2005 - Canon U.S.A. Inc., the nation's market share brand leader in black-and-white and digital color copier/printer solutions(i), today announced the introduction of the imageRUNNER® 2016/2020 Series of multifunctional devices (MFPs). The new imageRUNNER 2016/2020 Series
TOPIC

KIP Star Print 3000

GUEST · 
The KIP 3000 is the eagerly awaited low end blockbuster from the boys from Novi (as in Michigan home office.) It is targeted directly at the Ricoh FW 240 (in all of its Laniar, Gastetner, Savin iterations) and the Oce? TDS 300. While the 3000 comes in six different configurations it only has one flavor. The beauty of this machine is that whether you order it as a bottom of the line; one roll copier or the top of the line, two roll system with copier, plot and scan to file feature enabled, you
TOPIC

Konica Minolta Fax 2900 & 3900

GUEST · 
are the latest fax-based multifunctional devices from Konica Minolta Business Solutions, U.S.A., Inc. The 2900 & 3900 feature 16ppm laser engines developed for enviroments such as small to mid-size businesses as well as workgroups within larger businesses. The units replace the Minolta fax 1600e, 2800 and 3800 and the Konica 9765, 9880 and the 9980. www.kmbs.konicaminolta.us Keep in mind that this seems to be the same unit as thier 16ppm digital copy machine. I did a report on this system a
TOPIC

Shrinking During Scanning -Ricoh 2035

GUEST · 
They scan docs and they are compressing - when they print they get lines and skewing. Tech says it is not the copier but in the software. Anyone know what the fix is?
TOPIC

Xerox 6030-6050

GUEST · 
This machine is so bad that most of the Xerox dealers in the country have elected not to sell it. The system was designed by Fuji Xerox as a six copy and nine copy per minute solution. It simply does not meet American standards. At its best, which is not good, the machine functions as a wide format copier. It will make multiple copies and reduce and enlarge but the steps required to produce a copy are clumsy and not at all intuitive. In its plotter mode, the machine is at best adequate. The
TOPIC

Xerox goes all Fuji

GUEST · 
Xerox goes all Fuji The word is that ?Mother X? in her infinite wisdom has decided to become an all Fuji shop. Hopefully this means that we will not have more debacles like the 6030 ? 6050 to look forward to. Our understanding is that the contract with KIP on the KIP 8000 print engine used as the printer component for the Xerox 721 is up at the end of the year and Xerox has elected to decline renewal. In doing so they lose their option on the KIP 3000. This is probably a good deal for KIP. The
TOPIC

KIP Announces the KIP Starprint 3000

GUEST · 
This is a one or two roll system that can be configured as an engineering copier, a plotter or a multifunction system with scan to print, sets processing, multiple copy, reduction and enlargement, scan to file and plot. Duty cycle appears to be about 5,000 square feet per month and the retail selling price runs from $13,995 for the one roll copier version to $18,995 for the two roll copier, printer scan to file system. The software on this beauty is a wonder to behold. Congratulations KIP, you
TOPIC

@remote of ricoh

 · 
First,sorry my english.Can you explain how configure the @remote service in the new digital multi-purpose devices?.Can we read the couters of the copiers use internet connections from our service centers?.Thanks
REPLY

Re: Konica Minolta Fax 2900 & 3900

GUEST · 
Link for Konica Minolta 1620 Link for Konica Minolta 1620 comparison
REPLY

Re: SR90 Problems

 · 
Attached is a customized ppd that needs to be loaded in addition to the current one. It will allow Mac users to send to the Document server (assuming they are on OSX). There are some limitations with this PPD, the filename must be input when installing the PPD, thus all files sent to the Document Server will have the same name ... if they are kept at the copier, then the user will have to change the name of the file at the copier. As far as the jamming I’m not sure what to tell you. We have a
TOPIC

MacIntosh OS 10.4

 · 
Does anyone have a customer that uses MacIntosh Operating System 10.4 that can print with the newest version of the Postscript driver? My customer wants actual proof that the driver will work on 10.4. Ricoh has told him that it will work with version 10.X, but you know some people want proof that it will work with a specific version. Any help? Please email to roof@abconceptsinc.com Thanks in advance.
REPLY

Re: What would you recommend?

 · 
Ted, How many lines are handling this volume? Your cost of operation would be very high on the 5510's. You might consider a bank of 1515F's to handle the job. The 2035,2045 wouldnt really help with the volume other than cost of operation, of which the acquisition cost would probably offset a lot of the savings. Just my two cents. Good Luck.
REPLY

Re: What would you recommend?

GUEST · 
the 2045SP and he keeps it for another 31 months, then I am going to propose an AP900 printer with a Zetafax fax server software solution. We will install a new server that will serve as the fax server ($600) w/Zetafax software, cost for 5 users $695 less 30%, Zeta fax dual modem card $550 less 30%. Zetafax will do things: (A). It will archieve all incoming faxes on the fax server (think of it, no more lost faxes), then we can route all incoming faxes to print to the AP900. Thus I am removing
REPLY

Re: New Ricoh Aficio 3025/3030

 · 
Just got pricing for the new 3025/3030 and the 3035/3045. On average the pricing appears to be slightly lower but niot enough to matter much. I was surprised to learn that with the 3025/3030 series, there is P and S/P versions so we are back to having to replace the Print DIMM with a Print/Scan DIMM to upgrade. We also now have SPi versions that come from the factory with DocumentMall and 500MB of storage for 3 years.
REPLY

Re: Service Rate on Aficio 2090/Savin 4090

GUEST · 
If your VP of Op's is saying no, these may be the reasons. 1.) Your company is using Ricoh OEM parts and replacing parts when they should be replaced. 2.) Your management is not in tune with the industry and they have to understand that clicks drive profits. Your competitor maybe using generic parts, not replacing parts when scheduled an probably ignoring minor parts replacement and repair and suppling poor service response times. Who is BEI? Whe have a contract out there at .0047 with 2090'd
REPLY

Re: Service Rate on Aficio 2090/Savin 4090

 · 
BEI is actually BEI Services which stands for Business Equipment Information Services. They can provide benchmarks for any copier ever made. They can give you a complete analysis of your machine performance, parts usage, CPC vs other dealers servicing the same products. If you want to know if your "Mean Copies Between Failures" for the Aficio 2090 is worse than average of all 2090's nationwide, they can tell you. If you want to know if your cost of parts/year for the 2090 is in line with other
TOPIC

What would you recommend?

 · 
I have a customer whose inbound fax volume has increased to 1,300 pages per day, 7 days/week for a total of 39,000 pages per month. What is the MMV on the Fax5510? Or what would you recommend? I am putting a 2060SP in the same area to handle the 60K/mo. copy/print volume. I feel stupid proposing a 2035e/2045e with fax option just for faxes. But if that is what I need to do, I will. Let me know what y'all think. Ted
TOPIC

Font problem number 9

 · 
Through AutoCad 2004, our "9's" have a tag end on the vertical line up top when printing to a 470. I'll be checking it out tommorrow, but was wondering if anyone else has seen this.
TOPIC

SR90 Finisher

GUEST · 
I am having trouble with this machine asking for jams to be removed that do not exist. Also, is there any way to print to the finisher from a MAC?
TOPIC

SR90 finisher

GUEST · 
I am having trouble with an SR90 finisher I placed just recently. It is telling the customer to repeatedly remove jams which do not exist. Also, is there any way to print to this finisher using a MAC?
TOPIC

Aficio 3035/4035 Launch

GUEST · 
Download attached pdf This document has been archived, please send me and email if you would like to purchase this document. art@p4photel.com Ricoh_3035_-_3045_Launch_Letter.pdf
TOPIC

Rumor

 · 
There is a rumor that Toshiba bought Candle Business Systems serving NY and NJ. Anyone have documentation?
TOPIC

SR90 Problems

GUEST · 
I am having 2 main issues with the SR90 running off a 2090. 1. Unable to print to the finisher from MAC 2. Constant jamming. Any helpful ideas as to what to do would be greatly appreciated. Thanks.
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