A true sales professional thinks before they act. They plan, prepare and practice as they build a structure of success. They lead with intention, and become the example. A great sales professional is precise with their decisions by aligning their vision and values to earn the respect of their clients. With purposeful intent, they engage in heartfelt activities benefitting those around them. And this is what your clients and prospects crave, right? They deserve a sales professional who is...

Wanted to post this up for Jesse, we are having webinars next week on the 20th and 21st. The 19th is full. The Perfect Copier is built by Jesse (a copier guy like us). It's awesome and can be used in many different ways. Feel free to register. Art

Note from Art: I'd like to introduce Nathan Dube to every one. I contacted Nathan a few weeks ago and asked him if he could write a few blogs in reference to "pull marketing" and the power of adding video to your web site and You Tube. Video is the go to choice for clients that are searching for a product or a service. It's even more popular than blogs. I sure Ray S can attest to that. Please feel free to leave a comment. In the near future I'll also be introducing video here and on You...

Thanks for chatting with Staples. Yes, Sir, we can deliver the New A4 you bought online. How’s Tuesday? Can we bring it with your supply order? Yes, one more question can you pick up and dispose of my old copier? Yes, we can let's discuss that when we come out to perform your managed print assessment. Thanks again for choosing Staples. End of Chat For Now!! 2019 is indeed starting with a bang. The Imaging Channel changed on Friday the 8th of February. Well, that’s what some will say. In...

On the 19th, 29th and 21st of this month, there is a webinar about quoting tools for copier dealers. It is interesting when you consider how long it takes for most of us to put together quotes. It gets even more important when there are 5, 10, 20 or 50 reps selling for a company. We were working out how expensive doing quotes can be. 1 rep doing 15 quotes per month Each quote takes 30 minutes 7.5 Hours per month (basically 1 selling day per month) - We expect most reps will save this much...

In June 2018, DocuWare launched its new cloud-based preconfigured workflow solutions called DocuWare Kinetic Solutions. I had the opportunity to chat with Jo Ann Kreidel, Solution Manager for DocuWare Kinetic Solutions at DocuWare to get a deeper understanding of what the solutions are, why they were developed, and how you can position yourself as AP and HR solution experts to sell these solutions to your current customer base. Learn how to become an Authorized DocuWare Partner to generate...

For three days this week I stationed in Atlantic City for an Association event. I don't care to be away from home for three solid days but the Association event is a solid event to gather leads for net new prospects. Half the day on Wednesday, 7AM to & 7PM on Thursday and half the day on Friday can drain the best of us. I was thankful to have backup with reps for Wednesday and Thursday. Prior to the event I had arranged to have two Ricoh digital whiteboards on hand along with a Ricoh CXW...

Heart is greatly misunderstood. Heart is relevant in sales, culture, and in leadership yet so many get it wrong. Getting to the heart of the matter, if sales reps are unable to uncover a personal or emotional need for the prospect to make a change, then they might consider breaking off the meeting, thanking them for their time and move on to the next prospect. Yes, I know it may be harsh BUT all too often many sales reps will continue down the journey without finding what motivates the...

Xerox reports decline is sales again - announced results for its fourth-quarter and for its full-year 2018 - Net income for the fourth quarter was $137 million o Total revenue for quarter was down 7.8% to $2.53 billion  Total equipment revenue down 9.5% to $629 million • A4 device revenue down 2.9% to $66 million o A4 color device installs up 11% o A4 b/w device installs up 9% • A3 device revenue down 2.3% to $418 million o A3 color device installs up 3% o A3 b/w device installs up 1% •...

What's your focus on keeping and growing your existing clients? A smart sales team doesn't chase new clients at the expense of keeping and growing existing clients. 80% of future revenue will come from just 20% of your existing clients– Gartner Group It’s 50% easier to sell to existing clients than to new clients– Marketing Metrics Repeat clients spend 33% more compared to new clients– CMO.com What do you think is required to move your client relationships from good to great? GOOD TO GREAT...

Were you in the industry five years ago? If not some of these threads will shed some insight on what was the top threads 5 years ago this week. If you've been in this industry longer than five years, then many of these threads may bring back some memories. In any case enjoy these threads from 5 years ago this week! EFI Launches Fiery Digital Front Ends for New Konica Minolta Bizhub Presses Art Post · 2/6/149:20 PM EFI Launches Fiery Digital Front Ends for New Konica Minolta Bizhub Presses...

Why We Decided to Make Our Own Copier Quoting Tool Getting clients good information is critical to a sales process and we have taken a lot of time and energy to create quotes that are easy for us to make, and give the client a good feeling about the options they are choosing. I would not want to go to a car dealership and have them only want to show me one car, or to a realtor and only see one house. We like to see options when we buy stuff, so I thought about how can it be easy for clients...