Let's all stop for a moment and think about this quote. What is going through your head? Now, let's all think about your clients.... When is the last time you truly and I mean truly complimented or sincerely thanked your clients for doing business with you? This is the time to bring back compliments! This is the time to bring back appreciation! This is the time to dig in and have meaningful conversation! Right now, some of you are saying, “Larry, come on man. Get real!” Well, I am! I want...

The Week in Copiers Five Years Ago Third Week of May 2016 Geesh, I'm looking for something to make mention of and I'm coming up with nothing until just a few seconds ago. Summer...., a time when we would all like to take it down a notch and enjoy the fruits of our labor. Summer...., a time we need to pick it up a notch because the prospecting that we do now will carry us for the third and fourth quarters of the year. There is limited time to rest, pick and choose those days carefully because...

The Week in Copiers Fifteen Years Ago Third Week of May 2006 Usually I'll start off the weekend with "The Week in Copiers 5 Years Ago" , Saturday is reserved for Ten Years ago and Sunday for 5 years ago. I'm starting with 15 years ago because I heard that Jack Carroll passed away today and back in 2006 I worked for Jack with Century. Jack was one of the former owners of Century Office Products in New Jersey. Jack started in the industry back in 1971 with SCM Corp and in the early eighties or...

The Transition of the Copier Industry "According to Art" My original post of this blog was many years ago, thought it would be fun to revisit! Enjoy Part One: I can only start from the early eighties. Six months after graduating a copier tech training school, I sold my first copier. I'm pretty sure I remember the building, but not the name of the company. On a recent drive by that company was no longer in that building, I was kinda bummed because I would have enjoyed to cold call them again.

Chat with David Clearman with Muratec AMERICA "What's Hot With Color Labels" I missed the first three minutes, but overall a great session.

"The benefits of hanging out with comfort are mostly delusional." As industries navigate today's innovative disruptions, I warn those who seek comfort over challenge. That comfort only exists in an unchallenged temporary world. "Regardless how comfortably the seats are - a bus full of complacency will drive into oblivion." Anytime I have an opportunity to witness complacency, I take advantage to learn from what I see. One commonality is that those insecure about their place in the future...

MSP, MSSP, and IT Industry Notes Sponsored by May 10th, 2021 Arcoa Group Why partnering with ARCOA makes sense Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the...

The Week in Copiers Fifteen Years Ago Second Week of May 2006 The start of new week. If last week was a good week now you have the chance to improve your success and if last week was a bummer then theirs no place to go but up. Either way you're in for a good week! Enjoy These Great Copier Threads From 15 Years Ago This Week! Konica Minolta and 140lb index jswinberlin · 5/8/0610:19 AM The bizhubs are rumoured to do 140lb index...through the drawer...duplex!!! The Savin color machines only do...

Appreciation, it's a wonderful thing to receive, however; how often do we give it back to others and practice it ourselves? Appreciation creates a human connection. It encourages us towards even more collaborative relationships. It's so important to give appreciation because it enhances self-esteem for both you, the giver and your clients, the receivers. According to Jack Canfield, in The Success Principles, Imagine for a moment... What would happen if you looked each and every one of your...

The Week in Copiers Ten Years Ago Second Week of May 2011 I don't think many clients are brand loyal anymore. One of the questions I ask net new clients when we meet is "what brand do you have now, and what was what brand did you have before your current device?" If it's the same brand I then ask is it the same support company also? If the two are the same then the client has both brand and company loyalty. If the brand was different with the before device they then have no brand loyalty and...

The Week in Copiers Five Years Ago Second Week of May 2016 Friday night and no words of wisdom except that if it's a rainy dreary day putting in a couple of calls to net new clients may prove to be good medicine for a Saturday. It's a fact there are no keepers of the calls on Saturday and a fact that it's possible to get the DM for a one on one. Enjoy These Great Copier Threads from 5 Years Ago this Week! Comparing Printers and Copiers "The Real Dope for Copier Salespeople" Art Post ·...

COVID19 Remote Working Day Two Hundred and Ninety One Days of Selling Copier, Managed IT and Content Look at me blogging on a Friday night one more time! What a travel day it was for me. I had a 9:30AM in Princeton (45 miles) from my home office, then a Noon appointment that was another (50 miles) from Princeton and further from my home office. It was then another 65 miles or to our Edison office where I had to print order docs for the wide format approval I received this AM. There was no...

COVID19 Remote Working Day Two Hundred and Ninety Days of Selling Copiers, Managed IT & Content Just now I realized that it's been seven business days since I last blogged with this blog series. I believe that's the longest stint I've logged without blogging since the pandemic started. I'm not sure if I mentioned this in previous blogs but I've been able to survive the entire pandemic without the use of home office printer/scanner. At first it was rather cumbersome since my entire order...

I had a lot of wind shield time today and it got me thinking about the recent thread that Kyocera was moving with speed licensing for some of their MFP models. I've always been a huge proponent of reducing the amount of MFP models that we offer to our clients. I believe there is no need to have 5 color and 5 black A3 models for clients and or sales people to choose from. We as an industry need to simply MFP offerings to dealers and clients alike. I would like to see one A3 model to replace...