It's is 2020 in less than 30 days. Yet some in the Imaging Channel still think its 2000. On the other hand, most of the channel's customers are excited about 2025 and will find vendor partners who can deliver 2025 today. "A company's customers won't be held hostage by those who serve them status quo; today's customers are presented or can find on their own replacements for what they deem obsolete." Customers are no longer at the mercy of those who currently serve them. The ability for an...

What's the one thing? What's the one thing you as a sales professional can do every day? You see I’m on crusade to bring back sincerity, substance and heart to the sales profession. Many and I mean have drifted off path. Whether you’re in leadership, management or in sales… I encourage you to think about the one thing. Here’s a little secret, it’s your heart! You’re clients deserve more. You know they do and I know they do. The question becomes what will you do about it? Lead with your heart...

December 8th MSP & MSSP Industry Notes Sponsored by Arcoa Group ARCOA Group is here to help you successfully manage your IT Asset Disposition process. We help you recover value from retired electronic equipment through responsible methods of reuse and recycling. We ensure proper handling of assets which may contain data, while being environment stewards for assets that have no reuse value and are headed for recycling. We’ve built a robust de-manufacturing process to offer additional...

I always like to start these Christmas blogs with a small story about Christmas tradition in other countries. On Christmas Eve, children, especially boys, often go out singing 'kalanda' (carols) in the streets. They play drums and triangles as they sing. Sometimes they will also carry model boats decorated with nuts which are painted gold. Carrying a boat is a very old custom in the Greek Islands. If the children sing well, they might be given money, as well things to eat like nuts, sweets...

I was in the field today and was helping one of my clients figure out an issue with his desktop MFP. This client is also on the board of a non-profit organization that has a seven year old color A3 MFP. Yes Ray, they need 11x17! Why do some clients have seven year old MFPs? It's because they made a purchase and can't come to grips with spending additional dollars to get a new MFP. Thus, I told the story of WHY ninety percent of my clients lease their MFPs. In fact a little more than eighty...

By Michael Vosnos, ARCOA – Last month, ARCOA President George Hinkle was among a group of the nation’s recycling leaders who went to Capitol Hill to meet with Congressional leaders and Trump Administration officials. The group’s message to leaders was that while the nation’s industrial, commercial, and residential recycling infrastructure is strong, there are some key policy areas that require adjustment in order to yield larger economic, environmental, and strategic benefits. The recycling...

It seems like those who benefit from convincing resellers of the glories regarding Managed Print Services. Keep raising the outlook. Are people really buying this nonsense? Well, we do hear the testimonials from those who invest or have temporarily invested in the channel's future, putting a whole lot of faith. In what I describe, as the delusion of MPS 2025. I recently attended an event for resellers, and yes, there was a Managed Print Services presentation. The presenter seemed to validate...

Translated to sales... It's happening within many and I mean many sales bullpens! Reps complaining about lack of leads, crappy comp plans, too much paperwork, losing deals based on price; you name it they find something to bitch about. The chitter chatter, the moaning and groaning, "Why does Bob always get special treatment?", "Can't get anyone to return my calls", "Our prices are too high", "Our competitors are killing us", "We don't get enough support", "No one is returning my calls".

A few years ago I was digging through some of my parents stuff that saved after they both had passed. I found a pamphlet was printing in 1941 and was titled "800 Ways to Save and Serve", which was designed to help Americans with the World War II effort. I re-posted these on the site and the first one was titled "Pamper the Sweet Tooth in Wartime". Having never lived through rationing (except for gas), I found these articles to be interesting in the lives of the Americans during WW2. Check...

Reading through some of the threads below I re-read Ten Ways to Save Energy and Reduce Waste with your Office Copiers & Printers. It may be ten years olf but most of it is good content to share with your clients. Pick and choose what you want and feel free to add come of your own! Enjoy these wonderful threads from ten years ago this week! Konica Minolta Receives Sales Support Award from Mail Boxes Etc., Inc. 12/5/0911:41 AM Ramsey, N.J. and San Diego – December 2, 2009 – Konica Minolta...

I guess it's back to work for the last push of the year. Late tomorrow I'll be reviewing the appointments I have scheduled for the week and setting aside prep time to be ready. This month I'll focus with prospecting by day and all proposals, and order docs will be created before 8AM or after 5PM. I need to cram as many productive hours as possible for December. Enjoy these awesome threads from 15 years ago this week! Xerox Is Dreaming In Color 12/3/044:54 PM Canon Inc. (CAJ ) is No. 1 in...

One of the more frustrating things, especially for a new rep is knowing the differences between all the acronyms and what is included and what is not. For example, does this small desktop include the fax card or not? Or does this desktop model have 1 tray or 2 trays? Knowing the difference between a DN, DNI, PT, PTXF, PTXFI, or all the different manufacturer acronyms can be incredibly confusing. In an effort to make this a lot easier for reps, we made our tool so there is a "master" model...

It's been somewhat of an interesting year for me in sales. My first eight months were nothing short of spectacular, however the last three months have been a real grind and no where near spectacular. Matter a fact the story has been under achievement to say the least. Thus I find my self in the same spot every year. One month left to go and I haven't written my ticket for annual quota and President's Club. But there's so much to be thankful for in 2019. We have an awesome collection of...