Last Thursday I launched our first installment of Ask Me Anything. For 2020 I was trying to think of something unique, different and not over played in the copier industry. In fact I know of no one or company that has offered this in our industry. Thus, why can't I be the first? In our first installment I was able to connect with a somewhat new rep in the industry. She was there to pick my brain on different ways and or rules of prospecting. At this point in my career I don't have to...

"Innovators rarely have the skills of the industries they disrupt. Many times, the old way becomes overconfident that their abilities to perfecting what was, will defeat the innovator's skills in improving what it should be." Over the last 18 months, I have been on a bandwagon to educate the dealers on the importance of delivering customer-centric solutions. Unfortunately, Today many in the Imaging Channel, are still more focused on outdated processes and products then customers. My friends,...

Field of Dreams was a 1989 film, based upon an Iowa corn farmer who heard a voice telling him: "If you build it, they will come." He interpreted this as an instruction to build a baseball diamond within his corn fields; after he does, Shoeless Joe Jackson and other dead baseball players emerge from the cornfields to play ball. You might be thinking, what the heck does this have to do with prospecting? Ask any sales rep to share their strategic plan for developing business and listen for...

MSP & MSSP Industry Notes Sponsored by Arcoa Group ARCOA Group is here to help you successfully manage your IT Asset Disposition process. We help you recover value from retired electronic equipment through responsible methods of reuse and recycling. We ensure proper handling of assets which may contain data, while being environment stewards for assets that have no reuse value and are headed for recycling. We’ve built a robust de-manufacturing process to offer additional options for asset...

For years and years I wanted nothing to do with selling desktop and workgroup scanners. I learned the hardware many years ago that selling desktop and workgroup scanners an exercise in wasting my fraking time. Years ago when I first saw those desktop scanners from Fujitsu I thought they would sell like hotcakes. I thought, I could sell these to everyone that had a desk and processed paper. I had the talk track down, I was able to get the decision makers to buy in, however when it came down...

IT Security Service Providers? Say No To Refreshing the Award Wallpaper on Websites! IT Security Services is quickly becoming a wallpapering of websites instead of protecting clients. Does anyone else see the lunacy in Managed Service Providers or Master Services Providers loading up their websites with reward logos, rewards which are paid for as marketing ploys? Soon we will see the 2019 awards being replaced with those of 2020. End-users before you buy the noise of the award, ask the...

What mask are you wearing? What are you hiding from the sales world? Furthermore, what are you hiding from your clients? Oscar Wilde said, “Be yourself; everyone else is taken.” Are you living as the real you and not someone else? Do your thoughts match your actions? Does your walk match your talk? Are you emphasizing the positive aspects of your personality? Living a lie comes out sooner or later. Living a sales lie and somebody that you're not is even worse, as it will ultimately screw...

MSP & MSSP Industry Notes Sponsored by Arcoa Group ARCOA Group is here to help you successfully manage your IT Asset Disposition process. We help you recover value from retired electronic equipment through responsible methods of reuse and recycling. We ensure proper handling of assets which may contain data, while being environment stewards for assets that have no reuse value and are headed for recycling. We’ve built a robust de-manufacturing process to offer additional options for asset...

Starting this year we'll now have 17 years of press releases, blogs, conversations, brochures, pictures and threads related to the copier industry in industry! Join our community, it's free and get connected with some of the best of breed in the industry. The Print4Pay Hotel is here to share industry knowledge and help others to be the best! Become a member, you'll love it! Enjoy the threads from 15 years ago this week! Konica Minolta Names Carolina Wholesale Guest · 1/11/058:48 AM Konica...

Hard to believe we're in a new decade. What will the next ten years be like for the copier industry? Who will rule the roaring 20's? Will there be enough print to go around? Who's out and who's for this decade? All sound like a blog I need to write, stay tuned! Enjoy these wonderful threads from 5 years ago this week! Information and Data Security With Konica Minolta bizhub SECURE Art Post · 1/8/1511:12 PM perform at their optimal, productively and securely. Konica Minolta Business Solutions...

Whew! What an end of year! My year ended on the 23rd of December and the next day I came down with the flu. Been struggling for the last three weeks, and finally feeling better. Thus, I'll be behind the eight ball again for the start of a new decade. I was able to pump in a dozen orders, something like 18 MFP's and captured net new business revenue for the month of December. All that at the ripe age of 62! Enjoy these awesome threads from ten years ago this week! UPDATE 2-Hermes joins...

As I walked in the building the smell of fresh iron, virgin plastic and ozone told me I was in copier heaven! I told David Clearman (Director of Marketing and PLS Sales for Muratec Amercia) that the smell of copiers was in the air! I was excited to take a tour of new KonicaMinolta CEC (Customer Engagement Center) in Ramsey, NJ and get personal with the PLS (Precision Label Series) PKG 675 and the awesome PLS 475i. The PGK 675 is designed for printing onto corrugated material and the PLS 475i...

Lack of processes and procedures Inaccurate or late financial reporting Inability to forecast or budget Poor or non-existent accounting technology integrations Personnel churn, lack of internal expertise, theft Costly CPA rate for non-CPA services (i.e., bookkeeping) No strategic planning in place What say you? Are any one of these happening at your dealership? Below I've added a graphic that may help with fixing the accounting department. In some cases fixing may not be the right road to...

Hey Everyone, it's been a rough couple of weeks since the day before Christmas. Even though I received a flu shot. I got hit anyway. It wasn't as bad as the regular flu but enough to make me feel lousy for the last few weeks. In addition yesterday Kathy and I are delighted to announce the birth of our first grandchild yesterday at 1PM in the afternoon. Over the weekend we spend 32 hours at the hospital. I logged 12 hours of sleep in the last 14 hours. I really needed that. I hope to get back...

In today's business environment people are crazy busy, multitasking and pressed for time. With the explosion of technology, it’s easy to not interact on a 1 to 1 basis. We used to go see someone in person, or at least pick up the phone, now we may go months upon months; only communicating by text, email or social platforms. There’s nothing wrong with that, but let me make this perfectly clear... you must make sure you’re not cheating your clients out of the best of you! Looking someone in...