MFP Solutions Blog

MSP Industry Notes for July 21, 2019

Each week we'll be giving you a round up of MSP activity. This is my first attempt and this and as time marches forward we'll expand and get better. Thus for the next month the content will be open for all to view, read and comment. PDF is available for Premium Members MSP Industry Notes July 15 th , 2019 CGI is awarded major managed and IT contract for Public Transportation Administration in Stockholm. The value of the contract is about 900 million Swedish Krona ($900 million US Dollars)...

Practice! Who Needs To Practice... Salespeople Need To Practice

What a fantastic quote which reminds me of a past blog... Can You Imagine A Professional Athlete Operating With A Sales Reps Mindset? The roadmap to success for elite athletes is based upon hard work, dedication, personal ownership and how it's all applied. Athletes understand they must commit themselves to all facets of training. They take extreme ownership, holding themselves accountable to the process. A growth mindset is such a critical component to the success of an elite athlete and a...

This Week in the Copier Industry 15 Years Ago (Third Week of July 2004)

Thursday had me in the field with 2 appointments and ten or so planned stop ins and cold calls. I also mentioned that I would be on the lookout for other opportunities for prospects. Many times reps will ask, "where are the prospects?". Ah, grasshopper the prospects are all around you. All you have to do is use your eyes. Many of you know that I sell my fair share of wide format, and with wide format prospecting all you have to do is use your eyes for prospects. When you're out driving,...

This Week in the Copier Industry 10 Years Ago (Third Week of July 2009)

In yesterdays post This Week in the Copier Industry 5 years Ago I wrote about the end of the month for me along with still have 25% of the month left. Well, tonight there's still 20% of the month left. I had two appointments, both where buying decisions will be made for August. Thus they count as two added opportunities. The rest of the day was spend with pre-planned stop ins, along with anything else that looked interesting. I had ten on the list, made all then and added two accounts that...

This Week in the Copier Industry 5 Years Ago (Third Week of July 2014)

Just a thought for everyone today. Today marks the last week of the month. I'm had sitting on some 25 plus opportunities and for many reasons (not losing) most have moved to August and September. I'm still short to get to my quota, but I look at this like this. I still have 25% of the month left, and when I don't see the movement then it's time to do some additional prospecting. Thus an old dog like me will be knocking on doors in between two appointments tomorrow. BTW, it's suppose to be...

Color Label Press University "Glossary of Terms" Part Twelve, Course One

At my age sometimes it gets interesting to remember where you went on the weekends. What I do remember is that I accompanied my wife to one of our local food stores. I'm thinking it was a Wegmans, could have been something else, but it was one of the higher end food stores. I was not impressed with was the prices! Frak, let me stick to making money so the wife can spend it. Please don't tell me how much that steak cost. If you're a professional in the imaging channel then you're always...

MSP's Is Your Outsourced Help-Desk Making You A Commodity?

Today's MSP must deliver "Stellar Customer Experiences." Especially in this fast-approaching commoditization of the market. Master Service Providers strive to build a commonality they intend to scale. This commonality is destroying the originality of the MSP's they service. In enhance making them a commodity. "Commonality is the road to commodity." My experience in outsourcing the help desk with two different Master Service Providers I conclude the better option for the MSP's is to build and...

Eight Things You Might Know Not About Copy Paper

Love it or hate it, paper is still one of the main go to sources for communication and archiving. Living and selling copiers so close to the ocean all of these years has made me almost and expert with copier paper. Image quality issues, maybe your copy paper is damp. Yup, copier paper soaks up the moisture in the air. When paper is damp the image quality will suffer. In most cases you'll see white splotches where toner should be. If you need to confirm that the paper is damp, then take that...

The Toner Wars

In a 2017 speech at the RT Media Summit in Zhuhai China, I warned the group of cartridge remanufacturers and those who manufacture non-infringing new compatibles. There is a more significant threat to both their business models than the threats from each other. That threat would be from the OEM’s as they would naturally attempt to get back their annuity business in a declining market. I suggested the OEM’s would compete like never before. The market is consolidating and most definitely there...

What Words Would Your Clients Use To Describe You? Do You Know?

Your clients... their needs are constantly evolving. Are you keeping up with what they need? They hold the keys to your success. They're no longer at the mercy of you or your company. In fact, they're more interested in the experience than your products or fancy wares. I bet what they really crave from you is clarity, transparency, realness and caring; not vagueness, insincerity or fakeness. In a few short words, how would your clients describe their service experience with you? Come on, I'm...

This Week in the Copier Industry 15 Years Ago (Second Week of July 2004)

Fifteen years ago, hmmm, I was 47 years old and was with Century for 5 years. That time was something special since it was what I call the digital age of copiers. There were still analog copiers to be upgraded and the we attacked new business was to educate the client on how much that fax and printer cost per page was. Faxing was still big and most fax machines had a cost of 3 cents per page or higher. For companies that were receiving a couple of thousand pages a month the cost...

When Will Dion Write the Check to Carl?

It has been about 20 months since I told the crowd I was speaking to at the RemaxWorld Summit in Zhuhai China that HP would buy Xerox. Soon after, another speaker would educate the audience on how that was never going to happen. I believe anyone who says “that will never happen” is void of the ability to imagine. I also spoke of the bigger threat for the remanufacturers. I stated it would not be the non-patent infringing new builds. It will be the OEMs as they fight to capture the...

This Week in the Copier Industry 10 Years Ago (Second Week of July 2009)

It was ten years ago this week for the Ricoh "cleansing". These times were the months after Ricoh had acquired Ikon. Many great long time Ricoh peeps lost their jobs and were replaced by many Ikon peeps. GMAN paints an accurate picture of the "cleansing" in the thread titled "Cleansing". That is below or you can read it here. It's still my belief that when Ricoh cut the deal for Ikon, one of the covenants of the deal was that many Ikon Execs had to stay on for x amount of time. Enjoy these...

This Week in the Copier Industry 5 Years Ago (Second Week of July 2014)

We had an interesting debate in the office today that was centered around Ricoh and the purchase of DocuWare. What document management company would be acquired next? Ricoh is giving DocuWare full autonomy to keep doing what they do best. You can find that survey here. Enjoy these threads from 5 years ago this week? Konica Minolta Honors M&M Sales Company for 25 Years as Pro-Tech Service Award Recipient Art Post · 7/14/1410:34 PM RAMSEY, NJ, Jul 14, 2014 (Marketwired via COMTEX) --...

Imaging Channel, Who's the Buyer of Yesterday's Relevance? It's not the End-Users.

Usually I'll post one of Ray's blogs first and then the comments can come in the reply section. However, this time I'll start off with my reply to an excellent blog post from @Ray Stasiezcko that's also on Linkedin My response The tales of overselling A3 devices. I blame on manufacturers. Manufacturers that are willing to subsidize pricing for A3 along with neglecting A4 cost per page. The perfect A4 devices would have the A3 cost per page model with all speed ranges. No...

Do You Really Know What Your Clients Think Of You?

How many of you love your clients? Do they know you love them? Let me just say this... The experience you think you’re delivering to your clients may not remotely resemble what they're actually experiencing. How many believe there's a lack of loyalty and trust brewing within their client base? Curious, how would you even know? Are you listening to the heartbeat of your current clients? If you want to understand and gauge what your clients really think of you then you must be willing to eat...

Forum Topics

VinceMcHugh

One of the BEST SEs in the Country is available to hire!

· in Industry Discussion Room · 1 reply VinceMcHugh
Hi All, This may be your lucky day. One of the BEST Systems Engineers (SE) in the Country is available to hire! How do I know? I have hired him 3 times, and would again if I could. He was let go through no fault of his own. It was strictly an Accounting decision. But Ned Bannan is available < Flashtraxx@me.com >. Ned lived on the South Shore of Massachusetts, not far from CT or RI. If you need an SE, he can do Post Sales but REALLY Shines at Pre Sales email Ned. A good SE is like Yeast...Read More...
Art Post

Alaska Communications Awarded Multi-Million Dollar, Pre-Funded Contract for Carrier Broadband Network in Alaska

· in Managed Print/IT, SaaS, Software Press Releases · 0 replies
ANCHORAGE, Alaska--( BUSINESS WIRE )--Alaska Communications (NASDAQ: ALSK) secured a pre-funded contract to build a high-capacity network in Alaska and to provide network services to a major international telecommunications carrier and its customer. The agreement is expected to generate significant revenue annually over the next 10 years with the opportunity to extend for another 10 years. While meeting the broadband needs of Alaska Communications’ carrier partner and its customer, the...Read More...
Art Post

Konica Minolta Relocation Brings 75 Jobs to Riverside’s Innovation District

· in The BIG 4 (Canon, Ricoh, KonicaMinolta, Xerox) "In The News" · 0 replies
Riverside, Calif. – Konica Minolta Business Solutions U.S.A., Inc., a division of the Japanese conglomerate Konica Minolta, Inc., a multi-national technology company with presence in 150 countries worldwide, is joining a growing list of companies moving to Riverside to be part of the City’s newly-formed Innovation District. “We are excited to strengthen our presence in the Inland Southern California region and make Riverside – specifically the Innovation District – our new inland...Read More...
Art Post

Cloud Carib Ranked Among top third World's Most Elite 501 Managed Service Providers

· in Managed Print/IT, SaaS, Software Press Releases · 0 replies
12 th Annual MSP 501 Identifies Top Forward-Thinking Global MSPs & Leading Trends in Managed Services. BRIDGETOWN, Barbados, July 18, 2019 (GLOBE NEWSWIRE) -- Cloud Carib has been named as one of the world’s premier managed service providers on the prestigious 12 th -annual Channel Futures MSP 501 rankings. Coming in above all other providers in the Caribbean and Latin America, and #160 out of 501 managed service providers worldwide, there’s a lot to be proud of for The Bahamas owned and...Read More...
Art Post

Navisite and Alert Logic Provide New Managed Threat Detection and Remediation Solution through Expanded Global Partnership

· in Managed Print/IT, SaaS, Software Press Releases · 0 replies
ANDOVER, Mass. , July 18, 2019 /PRNewswire/ -- Navisite, a part of Spectrum Enterprise, the enterprise-focused arm of Charter Communications, Inc., and Alert Logic, the SIEMless Threat Management™ company, today announced the availability of an enhanced, fully integrated portfolio of Managed Threat Detection and Remediation services for enterprise cloud clients. Navisite is leveraging Alert Logic's award-winning SIEMless Threat Management platform to expand security offerings for clients.Read More...
Art Post

OneNeck Ranked Among World’s Most Elite 501 Managed Service Providers

· in Managed Print/IT, SaaS, Software Press Releases · 0 replies
MADISON, Wis. (PRWEB) July 18, 2019 OneNeck® IT Solutions has been named one of the world’s premier managed service providers in the prestigious 12th-annual Channel Futures MSP 501 rankings. For the fourth year in a row, OneNeck placed in the top 20. “The 2019 MSP 501 winners are the most elite, innovative and strategic IT service providers on the planet, and they stand as a model of excellence in the industry,” says Kris Blackmon, Content Director of Channel Partners and Channel Futures and...Read More...
Art Post

Align Ranked Among World’s Most Elite 501 Managed Service Providers

· in Managed Print/IT, SaaS, Software Press Releases · 0 replies
NEW YORK--( BUSINESS WIRE )-- Align , the premier global provider of technology infrastructure solutions and managed IT services , today announced it has been named one of the world’s premier managed service providers (MSPs) on the prestigious 12 th -annual Channel Futures MSP 501 rankings. This year, Align placed 61 on the list among the most cutting-edge and innovative organizations in the industry. Every year, MSPs worldwide complete an extensive survey and application to report their...Read More...
Art Post

Epson DS-80W Awarded "Outstanding Mobile Scanner" by Keypoint Intelligence - Buyers Laboratory

· in Managed Print/IT, SaaS, Software Press Releases · 0 replies
LONG BEACH, Calif. , July 18, 2019 /PRNewswire/ -- Epson America, a leading scanner brand, today announced Keypoint Intelligence - Buyers Laboratory (BLI) , the leading independent evaluator of document imaging software, hardware and services, has named the Epson ® DS-80W as its pick for "Outstanding Mobile Scanner" in the Scanner category of BLI's Summer 2019 Pick awards. The products and solutions that stand out from the competition, providing the most outstanding performance with the...Read More...
Art Post

Laserfiche Recognized as a Strong Performer in Independent Analyst Report on Cloud Content Platforms - Multitenant SaaS

· in Managed Print/IT, SaaS, Software Press Releases · 0 replies
LONG BEACH, Calif. , July 18, 2019 /PRNewswire/ -- Laserfiche—a leading global provider of enterprise content management (ECM) software—announced that Laserfiche Cloud was named a Strong Performer in The Forrester New Wave™: Cloud Content Platforms – Multitenant SaaS, Q3 2019. Laserfiche Cloud was one of 13 vendors evaluated on the strength of its strategy and current offering. According to Forrester, "Laserfiche provides a robust workflow, strong app design, and development tools.Read More...
Art Post

ARC Offers Nationwide HIPAA-Compliant Document Conversion Services

· in Managed Print/IT, SaaS, Software Press Releases · 0 replies
SAN RAMON, CA July 18, 2019 / ARC Document Solutions (NYSE: ARC) today announced the introduction of its HIPAA-compliant records management solution. Its new conversion centers and cloud hosting infrastructure are now available to customers nationwide who require legally compliant digital transformation of documents that contain Protected Health Information (PHI) and Personally Identifiable Information (PII). Due to the strict security required for the storage of physical documents...Read More...
Art Post

Xerox Wins Multi-Year Intelligent Workplace Services Contract from the Commonwealth of Massachusetts

· in The BIG 4 (Canon, Ricoh, KonicaMinolta, Xerox) "In The News" · 0 replies
Jul 18, 2019 — Managed Print Services , Customers , Multifunction , Printing , Software , Solutions NORWALK, Conn. — Xerox (NYSE: XRX) has been awarded a multi-year, multi-million dollar contract administered by the Executive Office of Technology Services and Security (EOTSS), the Commonwealth of Massachusetts’ secretariat leading the digital transformation of the Executive Branch. With the agreement, Xerox will provide Intelligent Workplace Services (IWS), a Xerox offering that transcends...Read More...
Art Post

Cypress Multigraphics selects Mark Andy as digital partner

· in General Press Releases, Good Will, Movers n Shakers/Events · 0 replies
A North American label printer has realized success with a Mark Andy Digital Series HD. Cypress Multigraphics , located in Tinley Park, IL, USA, purchased the solution in the summer of 2018 and took delivery in late September, directly following Labelexpo Americas. As an early adopter of the Digital Series HD production class inkjet press, Cypress Multigraphics had kept a keen eye on the industry and where technology was evolving before investing in its first non-acquired digital asset. Brad...Read More...

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