2) Limitations in functionality (for some important verticals and business objectives)
3) Server Based Architecture
PaperCut is a server based solution which can only track printing that is routed through a print server. Direct to IP printing is not an option for this solution. Also, tracking of local print requires the full installation of the server software on each desktop that hosts a local printer. This would not appear to be a future friendly system given the fact that most printers are now being networked individually and therefore print server dependence is diminishing. Also, PaperCut is dependent on Active Directory being utilized in the environment.
4) Hidden Costs
PaperCut NG is a very inexpensive solution on the face of it. However, the standard NG capability is designed for reporting of print activity only. Most of the functionality required to actually manage printing is considered additional to the NG version and is therefore charged separately. This includes Release Station functionality, Advanced client Licensing, Implementation Pack, Web Tools, Payment Gateway, and of course any SQL scripting support required for customizing the print management solution to the end user needs. Also, when embedded tracking capabilities are required, users must upgrade to PaperCut MF solution which is priced substantially higher then the NG version, but includes the capabilities mentioned above (except for the scripting support).
Another hidden cost is the potential for unanticipated and undesirable impacts to page volumes and productivity in the end user environment. Given the somewhat blunt nature of PaperCut's Pull print and the relatively inflexible rules based capabilities (12 pre-defined rules) which come standard to that solution, the introduction of print management using this tool set can have significant but unanticipated negative results to both the customer and the dealer in terms of cost, revenue and productivity.