Ricoh will continue on-going support for hardware issues for machines in the field and will be able to provide replacement controller boards for defective units. This includes continuing service by providing information on the functions and specifications of RATIO print controllers, and analysis of problem information to determine whether the causes of symptoms reported are caused by the RATIO print controller or our MFP mainframe engine.
We understand that this will impact your business, especially your current machines in the field. We have explored all the options to lessen the impact to your business and feel confident that the Ricoh embedded solution will fulfill the needs of your customer.
Below are the EDP codes for ordering the Embedded Controller:
MP W2400/3600Print Option W3600413703
Scan Option W3600413707
MP W5100/7140Print Option W7140406307
Scan Option W7140406313
We thank you for your understanding and look forward to working with you to help your customers seamlessly continue their business.