Provo, Utah— Sept 22, 2009. Digital Gateway, the makers of e-automate dealer management software for office equipment dealers, is pleased to announce the availability of an integration connector with Canon U.S.A.’s imageWARE Remote technology.
“Canon U.S.A. has recently completed an integration with e-automate; that from initial feedback will be very beneficial to our shared dealers,” said Jeff Despain, Partners Service Director for Digital Gateway. “With more than 1000 dealers using our software, Digital Gateway wants to make sure we support key integrations to assist with their needs and requests. Canon U.S.A. dealers using e-automate can now transfer service alerts and meter reads seamlessly from Canon’s imageWARE Remote to e-automate.”
The integrated solution allows Canon devices to send accurate, dispatch level data directly to e-automate’s service dispatch module. The service alert delivered to e-automate will contain the detailed device error code, helping a technician to accurately assess the status of the device and the parts that are needed to resolve the issue. e-automate can be configured to take this error information and automatically dispatch a technician for “service technician required” category alerts. Through the e-automate system, you will have an end-to-end automated dispatch system. Users no longer have to waste time by calling in a technical problem; imageWARE Remote and e-automate do the work for you.
Device meters collected automatically by imageWARE Remote can now be delivered electronically to e-automate, enabling the accuracy and timing of the meters submitted. By automating meter collection, Canon customers will no longer be required to collect meters to submit to their service provider.
“The integration between imageWARE Remote and e-automate represents yet another step in further optimizing the delivery of service through Canon dealers to end customers,” said Sam Yoshida, vice president and general manager, Imaging Systems Group, Canon U.S.A. “By tightly integrating to e-automate, Canon and Digital Gateway can dramatically improve internal dealer operations and by extension positively impact customer satisfaction.”
For more information regarding e-automate or Digital Gateways’ other partner integrations, visit www.digitalgateway.com or call 866.342.8392.
About Canon U.S.A., Inc.
Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions. Its parent company, Canon Inc. (NYSE:CAJ), a top patent holder of technology, ranked third overall in the U.S. in 2008†, with global revenues of US $45 billion, is listed as number four in the computer industry on Fortune Magazine's World's Most Admired Companies 2009 list, and is on the 2008 BusinessWeek list of "Top 100 Brands." Canon is committed to the highest levels of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all products. At Canon, we care because caring is essential to living together in harmony. Founded upon a corporate philosophy of Kyosei – "all people, regardless of race, religion or culture, harmoniously living and working together into the future" – Canon U.S.A. supports a number of social, youth, educational and other programs, including environmental and recycling initiatives. Additional information about these programs can be found at www.usa.canon.com/kyosei. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss.
About Digital Gateway
Since 1995, Digital Gateway has helped over 1,000 companies drive their business operations successfully with its innovative e-automate dealer management software. Most notable of their innovations this year, Digital Gateway has developed the e-automate Managed Print Edition. With it, dealerships will fully understand and seamlessly automate each step of the Managed Print Services Lifecycle—including Capture/Discovery, Fleet/TCO Analysis, Proposal, Contract, Fulfillment, Customer Management, Business Analysis and everything in between. No other solution will better equip office equipment dealerships to successfully capitalize on Managed Print Services. Since its introduction to the office automation industry, e-automate has become the fastest growing business management system among imaging dealers nationwide.
Contact
Ashley Murray
Digital Gateway, Inc.
Ph.801.492.3576 ex.7253
amurray@digitalgateway.com
4626 North 300 West
Suite 200
Provo, Utah 84604
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† Based on weekly patent counts issued by the United States Patent and Trademark Office
All referenced product names, and other marks, are trademarks of their respective owners
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