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MSP, MSSP & IT Industry Notes for November 27th, 2020


November 29th, 2020

MSP, MSSP and IT Industry Notes

Sponsored by

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

ADNET Technologies Named to ChannelE2E's Top 250 Public Cloud MSPs List for 2020

  • ChannelE2E, published by After Nines Inc., has named ADNET Technologies to the Top 250 Public Cloud MSPs list for 2020
  • The list and research identify and honor the top managed IT service providers (MSPs) that support customers on Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP) and more
  • Rankings are based on ChannelE2E's 2020 readership survey combined with the digital media site's global editorial coverage of managed cloud services

Highlights from the associated ChannelE2E research include:

  • Public Cloud MSP Revenue Growth: MSP honorees, on average, expect to generate $29.2 million in public cloud revenues in 2020, up 38% from 2019
  • Geography: MSP honorees are headquartered in 29 different countries, and 51% of the MSP honorees are headquartered outside of North America
  • Public Cloud Platforms Supported: 82% of the MSP honorees support Microsoft Azure, followed by AWS (65%), Google Cloud Platform (23%) and VMware Cloud on AWS (18%).
  • Largest Revenue Share: 44% of MSP honorees said Microsoft Azure generates the bulk of their public cloud revenues, followed by AWS (41%)
  • Cybersecurity: Public cloud MSPs are growing their focus on cloud security posture management (CSPM), extended detection and response (XDR), and additional cyber services.
  • M&A: Mergers, acquisitions and private equity investments continue to accelerate across the public cloud MSP sector. MSP honorees have made more than two-dozen acquisitions in the past year

MetTel Named a Leader in the Inaugural 2020 Gartner Magic Quadrant for Managed Network ...

  • MetTel announced that it’s been named a Leader in the inaugural Gartner 2020 Magic Quadrant for Managed Network Services (MNS)
  • MetTel is a leader in communications and digital transformation (DX) solutions for enterprise customers

NetDocuments reports solution growing

  • Headquartered in Orem, Utah, is a leading provider of cloud-based content management solutions for legal vertical
  • 40% YoY revenue growth during last two quarters for small-medium law segment
  • 54% of new customers replacing competing systems

Square 9 GlobalSearch Cloud Receives 2021 BLI Pick Award

  • Square 9 Softworks® has been awarded a Buyers Lab (BLI) 2021 Pick Award for Outstanding Cloud Document Management and Workflow Solution from Keypoint Intelligence
  • Keypoint Intelligence accredits Square 9’s GlobalSearch Cloud for robust document management and workflow automation features
  • Keypoint Intelligence also recognized GlobalSearch Cloud for its SOC 1, SOC 2, and HIPAA certifications

Kraft Kennedy Recognized as NetDocuments Partner of the Year

  • Kraft Kennedy has been named NetDocuments' 2020 Corporate Law Worldwide Partner of the Year
  • Specializes in solving critical business problems for law firms, legal departments, corporations, financial services firms and nonprofits

D-Link enhances MSP offering

  • Reported on CRN,
  • D-Link has added new features to it’s managed service provider networking solution Nuclias Cloud, adding new integrations with Purple, Stampede and Fydelia
  • Purple integration is for guest login to Wi-Fi networks through social media logins or forms
  • allows the collection of customer data through an opt-in system

Lexmark reducing its workforce

  • Lexmark is owned by Ninestar of China
  • Announced it has begun layoffs across the U.S.
  • Has 2,000 employees in U.S, including 1,400 in Lexington, Kentucky
  • Has 8,200 employees worldwide
  • Layoffs follow a pay freeze and hiring freeze implemented in March, 2020

Kyocera Launches a New Security-Focused eBook to Guide Firms

  • Reported on CIO Review
  • Kyocera launches new security-focused ebook titles “Major Player in the Modern Age of Document Security”
  • Examines current state of security in the printing and document solutions market
  • Highlights evolving trends and threats

Acronis acquires key Israeli cybersecurity consultancy

  • Acronis, said it has enhanced its cyber protection portfolio in the Middle East region with the acquisition of Israel-based cybersecurity consultancy company CyberLynx
  • Acronis will integrate CyberLynx’s services into its suite of Acronis Security Services

FireEye Buys Cybersecurity Automation Firm Respond Software For $186M

  • FireEye has purchased cybersecurity investigation automation startup Respond Software
  • The $186 million deal closed Wednesday, and is expected to boost FireEye’s billings and revenue while not impacting non-GAAP operating income next year

Sharp Announces Synappx™ WorkSpaces for Smarter Office Analytics and Insights

  • Sharp Imaging and Information Company of America (SIICA), a division of Sharp Electronics Corporation (SEC) today launched Synappx™ WorkSpaces, the latest in its line of Synappx smart office solutions
  • Synappx WorkSpaces enhances the functionality of the Windows collaboration display (WCD) from Sharp by leveraging the device's data collection modules into an easy to use dashboard
  • Provides organizations with the critical data and analytics needed to make informed decisions about their WCD technology and workspace productivity investments
  • Security is a provider of intelligent, tailored cybersecurity solutions


HIPAA & Cybersecurity Updates - Top three actions over next 2 years for Healthcare CIOs regarding security survey:

  • 50% = identify opportunities for performance improvements and cost savings
  • 42% = providing training for staff
  • 39% = developing and hiring the correct skill sets

The North Dakota Department of Health and Cavalier County Health notified 35,316 patients that their PHI was exposed after email phishing attack

Tri-State Specialists of Iowa, South Dakota and Nebraska notified 17, 500 patients that their PHI was exposed after email phishing attack

All Pro Sports notified 3,429 users of DJO Mobility Products of Lewisville, TX that their PHI was exposed after email phishing attack.

Northwest Eye Surgeons/Sight Partners of Seattle, WA notified 20,838 patients that their PHI was exposed after cybersecurity breach

University of California-San Francisco (UCSF) School of Medicine notified an unknown number of patients that their PHI was exposed after cyberattack.

HackerOne, headquartered in San Francisco, CA, who organizes bug bounty events to have hackers get paid for finding vulnerabilities, reported:

  • 9 hackers have earned more than $1 million each for their work
  • 13 hackers have earned at least $500,000
  • 146 hackers have earned at least $100,000
  • $40 million has been paid out in 2019
  • $3,650 = average bounty paid for critical vulnerability found
  • $979 = average amount paid per vulnerability
  • Google has paid out $21 million since 2010

Dr. Spyros Panos, previously convicted of stealing PHI, plead guilty to committing fraud a second time:

  • Agreed to forfeit $876,389.97 and pay restitution
  • Will be sentenced on 3/16/2020 in New York

Northampton Public Library of Pennsylvania notified an unknown number of patrons that their info may have been exposed after ransomware attack

Mercy Iowa City Hospital of Iowa notified 60,473 patients that their PHI was exposed after email phishing attack

Morphisec Security is warning customers in higher education vertical in the U.S. of the Jupyter malware from Russia, that attempts to open a backdoor into network, and steal valuable information and passwords to sell on the Dark Web

Schneider Electric is warning customers of its Trio Data Radio wireless communication mdevices that they are vulnerable to be hacked by the Drovorub malware from Russia

Area 1 Security is warning businesses in the U.S. of new TrickBot botnet email phishing campaign. If successful, the hackers deploy the following malware to take over networks and/or steal valuable info:

  • Bazar backdoor
  • Buer loader
  • Ryuk ransomware
  • CobaltStrike

The University of Cincinnati Medical Center in Ohio has agreed to a $65,000 settlement and a corrective action penalty with the Office for Civil Rights to resolve a potential violation of the HIPAA Privacy Rule’s right of access standard

Akropolis has offered the hacker who stole $2 million in Dai cryptocurrency a “bug bounty” reward in return for the missing funds

University of Maryland researchers discovered that it is possible to install malware to convert a smart vacuum cleaner, like the Roborock, into a remotely controlled microphone to record nearby conversations

The Delaware Division of Public Health notified an unknown number of patients that their COVID-19 test results and PHI may have been exposed after an email security event. reported that operators of the Egregor ransomware sometimes use a feature that forces attacked networks to print out ransom notes to printers and MFPs that are attached to the affected network.

Consumer Watchdog reported that it has developed a method in which it can hack into a Tesla car, and take over its operation

The Wash Tub Company, with car wash locations in San Antonio, TX area, notified an unknown number of customers that their info was exposed after payment card breach

Pluto TV, headquartered in Los Angeles, CA, notified 3.2 million subscribers that their info was exposed after ransomware attack

Timberline Billing Services of Des Moines, Iowa, notified 116,000 patients that their PHI was exposed after ransomware attack


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