IT automation definition
IT automation is the use of software to complete time-consuming, repetitive IT tasks without manual intervention.
How does IT automation work?
IT automation relies on software to define rules for when and how to complete specific tasks or processes. These tools operate either by executing scripts on a set schedule or when a dependent task is completed.
In the case of more complex or variable tasks, software applications often leverage artificial intelligence (AI) or machine learning (ML) to carry out activities. This enables the automation tool to handle tasks that may not adhere strictly to a predefined workflow or demand a higher level of intelligence for completion....read more here