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Just so you guys know, the user intervention is not new. It is actually part of the toner replacement process. There is actually instructions on the box of toner for this. These machines have a pm cycle of 400K and 500K. A little intervention is required. The whole process takes about 30 seconds. We have been selling these products for three years now, and they eat Ricoh's lunch service wise. Just my two cents. BTW, We are a twenty year Ricoh dealer.

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