Tagged With "Managed print service"

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Re: What's the weirdest place you've sold a copier to?

Kiwispike ·
About to hit 17 years in the industry now so seen a few.. Sold a scanner to a strip club, I was new to the industry and just a teenager at the time - made the mistake of asking what they wanted to scan Had a "serviced" copier in a massage parlour (inherited the install base so I cant take credit for this) Sold/installed copiers/MFD's to both of the last two Prime Ministers offices/houses Installed a fax machine INSIDE a jail, there was a very dusty gap and some cables on the desk so I asked...
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Re: Desktop Shortcut to Scanned Images via store to HDD in scanner

fisher ·
Its pretty strait forward. Default the scanner to Store File to HDD. At the PC create a desktop shortcut to Web Image Monitor. Have customer click on Print Job/Store File -------> Document server. They will be able to download the document. The real problem though is you are encountering a lazy IT guy. Any IT guy worth his salt will help you set up scan to folder.
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Re: Kyocera finally launches color inkjet PPS

Art Post ·
That's a shame! Was really hoping to hear about some kick ass color print quality
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Re: COVID19 "Remote Working" Day Eighteen of Sales

SalesServiceGuy ·
People always like getting free stuff. Two promo ideas 1). Offer 1-5 free color banner prints to your clients and prospects.. Many copiers can now print banners up to 12"W by 48" L . This feature is often not promoted. It costs you almost nothing but the customer might perceive as having value. It could be "Open for Business", "Happy Birthday," "Grand Re-Opening", whatever. The customer can dictate the content. You can add a little logo in the corner of the banner "supplied by ABC Copier...
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Re: COVID19 "Remote Working" Day Eighteen of Sales

Art Post ·
I like the second offer, yes people always like free
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Re: Kyocera finally launches color inkjet PPS

Art Post ·
Yup, agreed I heard from Kyocera peeps that many of the accessories are the same as the Ricoh accessories. I'd love to see the print quality on this printer. Kyocera send me some print samples!
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Re: Post-Virus We Must Defeat The Zombie Companies!

Ray Stasiezcko ·
SalesServiceGuy, I would suggest that a payment strategy is not something I see valuable at all. Customers need help deferring payments on what they already own. In all do respect. A payment strategy is not helpful to end user strictly based on selling a new MFP. The Imaging Channel's resellers who only sell print equipment are going to find themselves in serious trouble. Customers don't need to upgrade their all already oversold A3 to another one. Dealers should credit back the unused...
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Re: Post-Virus We Must Defeat The Zombie Companies!

SalesServiceGuy ·
We generally do not build in prepaid copy/ print blocks into our leases. We do give away free copy prints up front but only intended as a short term bonus. We do normally charge a $25.00 minimum monthly maintenance fee but have waived that until the economy rebuilds momentum. I am in Canada, lease vendors are currently offering 90 day payment deferrals added back on at the end of term for those customers who request them. Leases expire every month and customers are happy with the equipment...
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Re: Need HELP! Kyocera Color A3 question

dimaxusa ·
Top three points I make when against Kyocera. #1. Take them color samples from your device and any Kyocera because the color output is sub par on all units. If you don’t have access to one look in your crm for an account you co-exist with Kyocera in. Or the next time you have a knock out make some samples and keep them in a binder. If color quality is important to the customer it will be a win. Another point is showing them you get what you pay for, meaning 3 tier color is what they have...
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Re: Will outside Sales Rep's go away?

Art Post ·
Monte I don't believe you are paranoid! The ecommerce is a real threat for sales peeps. In order to over come that we as sales peeps will need to wear additional hats to better serve out clients. Those as a trusted adviser, become more knowledgeable with cloud services, IT services, MSP, MSSP. It's my belief that we will evolve from just print to be able to consult on all aspects of business office. I would love to hear from others on this as well, this is a great subject for discussion.
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Re: It’s The End Of The Day With Ray! 2020 Who Will Educate Endusers

Art Post ·
HI Ray and Happy New Year! The A4 Revolution will not happen until those A4 manufacturers provide A4 print devices with the A3 cost per page model along with advanced scanning and finishing. You're right that's there's only a small percentage of users that need 11x17. However 11x17 is only part of the picture with end users needs. Larger document feeders, and stapling is still a requirement in many offices. As you know we could debate this until 2021 or longer, but the end game is advanced...
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Re: Will outside Sales Rep's go away?

grizzlyadams ·
I'll chime in. Like TML I'm in my early 30's and have been selling copy hardware for nearly 10 years. I think good sales people as a whole are quickly becoming scarce. Millennials don't seem to like to interact with others if they don't have to and as most "print" decisions move to IT, online buying is already what they know. Overall it is a convenience factor, they don't have to submit a form to a website and wait a couple days for salesperson to try and up-sell them to an A3 MFP. They...
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Re: Print Copy Tool versus Plotworks

jdicarlo ·
John, The PrintCopy Tool compares pretty favorably to Plotworks. I attached two documents to this post. The Product Support Guide lists differences between the two products. The PowerPoint has screen shots of all the settings in PrintCopy Tool. I hope this helps.
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Re: TeamLogic IT Opens in Denver

Art Post ·
Wow, franchised IT.
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Re: Ricoh Kodak Replacement

Art Post ·
I've heard of nothing, but if you go on the Ricoh Japan site there were a couple of cool looking black only print devices.
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Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)

Czech ·
Is it just me, or does West McDonald look like Wolverine? I watched the Seat-Based Billing video that was posted from the Top 100 Summit. Definitely some interesting points going back and forth. Print Audit has done a great job of persistently marketing seat-based pilling to the copier industry.
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Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)

txeagle24 ·
I disagree that you have to own the network in order to offer seat-based billing. Before I go into why, can we (imaging industry) please stop referring to Managed Services as MNS? No one in the IT world uses this term; it's industry jargon that makes you stand out as a copier dealer 1st and an IT Services provider 2nd. Managed IT Services, Managed Services...fine. MNS needs to die. Now, here is why I disagree that you have to own the network as a client's Managed Services provider in order...
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Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)

gwalters2009 ·
Originally Posted by txeagle24: I disagree that you have to own the network in order to offer seat-based billing. Before I go into why, can we (imaging industry) please stop referring to Managed Services as MNS? No one in the IT world uses this term; it's industry jargon that makes you stand out as a copier dealer 1st and an IT Services provider 2nd. Managed IT Services, Managed Services...fine. MNS needs to die. Now, here is why I disagree that you have to own the network as a client's...
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Re: Kyocera 6500i Mobile Print Question

Kyocera Guy ·
Yes. Kyocera Mobile Print is available with all Kyocera printers and mfps. This is a free app on google play and lstore or Itunes depending on if it is a droid or apple device that you are using. This is an onsite solution that uses your wireless network. 100% free is the key for this PRINT/SCAN app.
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Re: Global Imaging aquires Conestoga Business Solution

Art Post ·
Global Acquires Pennsylvania-based Conestoga Business Solutions - Tuesday, July 07, 2015 Global Imaging Systems Acquires Pennsylvania-based Conestoga Business Solutions; Bolsters Xerox’s Presence in SMB Market LANCASTER, Pa., July 6, 2015 – Global Imaging Systems (GIS), A Xerox Company, has acquired Conestoga Business Solutions, an award winning, independent office equipment dealer in the Pennsylvania region. The company will offer the full range of Xerox office and printing technology, and...
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Re: When is Net New Business not Net New Business?

txeagle24 ·
In my opinion, Net New is any revenue stream you did not previously have. Take over service of a competitor's equipment = Net New. Replace that machine purchased from a competitor with one of your own = Net New. Take over management of their print fleet or IT infrastructure = Net New. Replace those printers or computers, Net New. Time comes to renew those contracts at a lower or identical service payment= Upgrade. But, if their monthly payment increases, the difference between the old...
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Re: Four Reasons Why I'm SO Excited about Print Audit Insight Dashboard!!

John MacInnes ·
Great article, thanks Art! Take care, John John MacInnes President Print Audit - The Print Management Company Phone: 403 689-7627 Fax: 403 249-9471 jmacinnes@printaudit.com http://www.printaudit.com *There is always something going on at Print Audit. Click here.*< http://www.printaudit.com/news.asp > *Have Fun - Build Great Products – “WOW” our Customers***
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Re: Ricoh & Epson = "perfect together" NOT!

Maxima1 ·
The Epson argument has been going on for years. I brought one product in as a complement product and direct print production sales fought for Epson devices as part of the portfolio. I wouldn't allow it. However, with Vellek in charge of all product marketing, a lot changed. Overall profitability on Epson to Ricoh is about 7-9%. Plus there is no way to lock a customer into a toner inclusive deal when they could by it anywhere on the web. Losing proposition for Ricoh, winning for Epson. I ran...
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Re: The Death Of The B2B Salesperson [Infographic]

VinceMcHugh ·
Art, I call Bull ****! At least for our industry, the copier industry! This may be true of a commodity (like envelopes, or coffee, or even a PC) but copiers, really MFDs require a lot of attention, both before and after a customer buys it. This article seems to be written by an old brick & mortar company that successfully transitioned to internet sales. This will work for any company that drop ships their products. And I agree that the MFD manufacturers would LOVE for this to be, or...
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Re: Mac to Print via PCL

VinceMcHugh ·
Art, There is a built in Generic PCL Print Driver in the MACs now. Vince
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Re: Your Copier

Larry Kirsch ·
Welcome back😀 https://www.p4photel.com/blog/...-the-copier-industry 6 Reasons Why Flat Rate aka One Rate Will Change the Copier Industry Art Post 36 minutes ago I remember when plain paper copiers used rolls of paper and not sheets. I remember when the glass on the copiers had to move back and forth. I remember when copiers used liquid ink (toner) to produce an image. I remember when you used a dial to set how many copies you wanted to make. Yup, it's been a pretty incredible journey to see...
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Re: PrintCopy_Tool_Brochure

jdicarlo ·
Yes, the Ricoh PrintCopyTool can work with any installed print driver. The selection of an output device is made when printing.
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Re: Five Reasons Why I'm Stoked About the New Ricoh SP8400DN Printer

Art Post ·
No, we are not doing any of those agreements with our MFP's. With the printer the device billing would not include the drum, or fuser. Client would pay for those. Device billing is a practical maintenance agreement for the new A3 ink based MFP's. Epson will be launching their 100ppm color device shortly. The only consumables is the print head and the ink. It's rumored that the print head will be warranted for 3 years. In addition the print head is very costly. The idea would be to charge...
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Re: Five Reasons Why I'm Stoked About the New Ricoh SP8400DN Printer

fem4001 ·
Thanks. Interesting. I wonder what the advantages and disadvantages of those ink jets are (compared to laser MFP).
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Re: Five Reasons Why I'm Stoked About the New Ricoh SP8400DN Printer

Art Post ·
Client Pro's: Lower purchase or lease price for hardware Faster print speed than laser based vs same segment ink vs laser Unlimited pages No overage billing No unpredicted costs with overages Less downtime than laser Client Cons: Quality of prints or copies may not be equal to laser (does not matter if prints or copies stay in house) Print Head cost Ink cost may be higher than color laser, however that may be off-set by the lower purchase price Anyone care to add?
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Re: Five Reasons Why I'm Stoked About the New Ricoh SP8400DN Printer

fem4001 ·
Thanks! Same functionality regarding scanning? Scan to email, smb, ftp? Secure printing? Authentication and account track? Ability to implement solutions like paper cut? I guess this will be my last question
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Re: Five Reasons Why I'm Stoked About the New Ricoh SP8400DN Printer

Old Glory ·
Had a conference call with Epson Monday afternoon. They said the ended up with a 1 year warranty on the print heads but you can purchase an extended warranty for something like $250/yr.? I didn't write that down because the only thing that matters to me is what gets passed on to the customer and manufacturers warranties are seldom passed on. Epson Ink Process advantages: No heat so no heat related issues...no fuser, no cooling fan, no warm-up. Consumes 50% less power No drum or developer so...
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Re: Five Reasons Why I'm Stoked About the New Ricoh SP8400DN Printer

Art Post ·
Interesting, I thought jh told me the cost was 2,500 per year. I was like what? Can you find out exactly that that cost is. I'm curious as I guess we all are
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Re: Five Reasons Why I'm Stoked About the New Ricoh SP8400DN Printer

Old Glory ·
I guess he was just referring to the Epson C869R (25 ppm). We kept asking questions about the 100 ppm unit and I lost track which unit this information applied to. Sorry for the confusion. We have a launch on the 11th and he promised more info on the 100 ppm at that time.
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Re: Why Social Selling Stinks for Most Copier Sales Reps

RachelB ·
My dealership does, we use DealerMarketing for our blog posts.
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Re: Toshiba e-Studio Erasable Toner 4508LP Questions

SalesServiceGuy ·
There is an all inclusive cpc charge for the Erasable Blue toner. The cost per copy analysis suggests that if on a 60 month lease you do not expect the the customer to erase more than 210,000 pages (3,500 pages per month) you can forget the parts cost and charge the same cpc as for Black at around $0.010 per page with a decent profit. There is no charge other than the users effort to recycle pages printed with erasable blue. If a sheet of paper costs $0.010 and Erasable Blue costs $0.010 you...
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Re: Toshiba Introduces World's First Copier Delivering Erasable and Black & White Prints

SalesServiceGuy ·
Imagine a CMYK copier, except remove the CMY toner and developer and insert a new Erasable Blue (EB) toner and developer. Modify the copier so that when the Erasable blue toner passes back through the heat of the fuser, it de-colorizes the blue to white. A new rules based print driver can automatically makes software apps like emails auto print in blue plus provide a new counter to show how much paper, CO2 and money you saved. The previous generation product appealed to too small a section...
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Re: Up=Coming China Tariffs on Copiers parts & accessories

Art Post ·
These are two listing that I found on ustr.gov site: 8443.99.20 Parts of printer units of subheading 8443.32.10 specified in additional U.S. note 2 to this chapter 8443.99.45 Parts and accessories of copying machines; nesoi Subheading 8443.99.20 following parts of printer units of subheading 8443.32.10: (a) Control or command assemblies, incorporating more than one of the following: printed circuit assembly, hard or flexible (floppy) disk drive, keyboard, user interface; (b) Light source...
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Re: Three Copier Sales People Walk into a.........

BCarroll ·
Great points! Too often, following the path of least resistance (being lazy) can catch up with you! And- speaking of A4, we are really pleased that Canon has announced the replacement A4 mid vol series. We really needed a good A4 b&w with finishing, and hopefully this will be it! I've attached the sales cheat sheet-
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Re: A Halloween Tale of an A3 Copier’s Death

Martin Hofman ·
How true! And whats next? How long will it take before A4 will also be banned from the offices? My opinion; As soon as Generation Z enters the office-floors (A3 and A4) print will (sooner or later) ‘disappear’. Who's already preparing his business for this future?
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Re: Ricoh To Acquire ColorGATE Digital Output Solutions GmbH, An Industrial Printing Software Company

Art Post ·
As other manufacturers migrate away from print. Ricoh continues to invest in print. Thoughts?
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Re: Smart Operations Panel

Old Glory ·
If they are new to Ricoh I don't even go to the Classic screen. It is inevitable that the Classic Screen will cease to be an option some day. I usually also include the Quick Print Release to the Home Screen.
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Re: MPS and Linux HELP!

jdicarlo ·
So some clarification first. PaperCut absolutely does support Mac. In fact, it is the only cost recovery/print control solution that I know of that actually installs in an all Mac environment. (Server and Client) It also is the only solution I know of that installs in a Linux environment. So both of your issues are solved with PaperCut. I included the install guides for Mac and Linux to get you started.
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Re: New Ricoh MP C501SP "A4 or A3 or a New Hybrid MFP?"

Art Post ·
Yup. it can print up to 300gsm
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Re: Oki 1450 vs Ricoh 6700 wide Format

Art Post ·
Wow the OKI wide formats! Haven't run across any of these yet. I do remember that Oki bought a minor wide format player a number of years ago. Ah, now I remember, it was the Seiko wide format devices. I need to brush up on this one for you. The first thing I would lead with is how long Ricoh has had the same digital print engine. I believe it to be one of the most reliable engines on the market today. The Ricoh MP W6700 and MP 7100 are identical except that you can add a dual roll feeder to...
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Re: Oki 1450 vs Ricoh 6700 wide Format

Art Post ·
So, the Oki or Teriostar 1040 is one page per minute faster than the Ricoh. Oki wants the user to replace the corona wire cartridge and the process cartridge. I believe the process cartridge is the drum. Now, the memories come back, if an end user scratches that drum, it's on the user to replace the drum which is going to be a very pricey item. If I was a business owner I would not want my peeps handling a part that has a cost of $1,500-$2,000. If they scratch it, it's on me to buy another,...
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Re: The A4 Challenge or Opportunity

Ray Stasiezcko ·
Most are missing this great opportunity to shift dollars. The satellite channels are starting to tell end-users to shift print spend to IT Security, and other more pressing issues. It won't be long before the buyer starts circumventing the sales engine of yesterday. Thanks for posting Art
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Re: Copier Parts & Accessories China Tariff Starts in 9 Working Days

SalesServiceGuy ·
With no debate, the US Senate unanimously passed a bill that would cut or eliminate tariffs on toasters, chemicals and roughly 1,660 other items made outside the United States. Nearly half of those items are produced in China, according to a Reuters analysis of government records. One can only hope that copy/ print devices and their parts and consumables have had their tariffs eliminated. Since there are no manufactures of copiers/ printers on US soil, I do not know from whom the proposed...
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Re: Copier Parts & Accessories China Tariff Starts in 9 Working Days

Art Post ·
SSG I checked here and there is nothing new at least about the recent passing of the Senate bill. https://ustr.gov/about-us/poli...ffice/press-releases I believe that Trump would still have to sign the bill and there is nothing about the House of Representatives either. It doesn't look good
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Re: Around the Word with Konica Minolta

Art Post ·
Konica Minolta Business Solutions Enters Predictive Healthcare Analytics with Value-Based Care Platform August 13, 2018 11:30 ET | Source: Konica Minolta Business Solutions U.S.A., Inc. Ramsey, NJ and Foster City, CA – August 13, 2018, Aug. 13, 2018 (GLOBE NEWSWIRE) -- Konica Minolta Inc.’s (Konica Minolta) Business Innovation Center (BIC), technology innovator for the healthcare industry, announces today the company’s breakthrough entry into the healthcare analytics market: a Value-Based...
 
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