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Tagged With "device"

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Re: Are Copier Sales Reps Asking the Right Questions

Old Glory ·
As you said, this blog wasn't meant to cover all the bases but your comments about brand loyalty and brand/service provider loyalty are only true if the decision maker has been the same for each decision. If you aren't talking to the owner, you may be talking to a totally different person than the one that made past decisions. You need to know that before you decide whether to pack your bags and walk away. Also, in a leased equipment environment, the decision to stay with the same brand and...
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Re: Color Label Press University "Glossary of Terms" Part Six, Course One

GAR ·
This is an automated response. Your email...
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Re: I Don't Walk Away from Many Opportunities, But this One was Crazy

Czech ·
Good for you Art! There are pond scum dealerships in every town. Let them have that business. You would think that the customer would learn...
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Re: I Don't Walk Away from Many Opportunities, But this One was Crazy

Jason H ·
Czech is right. You'd think the customer would learn. I've seen those customers who have been hosed and know it do business with the same crook again because they promised to make it right. Dealt with one recently who had two large canon devices and got hosed by the rep and turned around and bought two more from the guy again. Blows my mind. ive walked away from a few deals with ridiculous demands (nothing as bad as the story) and usually the customer has said ok no problem. It's like they...
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Re: I Don't Walk Away from Many Opportunities, But this One was Crazy

kathie ·
Yes, I had an account who had TWO Xerox down for over two months and would NEVER do business with them again. I had been renting to this contractor for years and really made a great proposal and pretty much expected that sale. They stayed with Xerox!! You just wonder what their thought process is on these kind of deals. They will end up in the exact same boat in 5 years and go through the motions and get absolutely nowhere. Good Luck!!
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Re: Who's Afraid of the Epson WorkForce C20590 100ppm MFP?

Martin Hofman ·
Have you noticed the Kyocera 'link'? Take a look at the LCT on the right side of this Epson C20590...... it's the Kyocera PF-770 in Epson color.
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Re: Who's Afraid of the Epson WorkForce C20590 100ppm MFP?

Art Post ·
Marin, you are correct. Was also told that the finisher is also Kyo, but they would not be staying with that finisher. Connect with me via email or PM, there may be some opps for you with Epson
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Re: Who's Afraid of the Epson WorkForce C20590 100ppm MFP?

printguy ·
Hey Art have you been seeing this machine out in the field yet? How is it performing if you have. Epson just sent me info on adding their product line, I gotta say I'm intrigued, but don't really see any reviews of the product from anyone I know in the industry.
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Re: Who's Afraid of the Epson WorkForce C20590 100ppm MFP?

Art Post ·
I haven't seen one in the field yet. There are a few dealers on this site (pretty regular) that took that product on. @Jason H or eddy jones. they might be able to tell you more than I can. I do like the product though!
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Re: Who's Afraid of the Epson WorkForce C20590 100ppm MFP?

Jason H ·
@printguy @Art Post We have not sold a single one yet. Most people seem to have no interest in ink. I like the product. It is a Kyocera finisher. The problem with the finisher is that it slows the machine down to half speed. So ultimately someone is getting a 50ppm system, not a 100ppm if you have the finisher. Space is an issue if you have the finisher. I talk about the product to everyone but most people revert back to a toner system. I don't think this is going to be a game changer as...
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Re: Who's Afraid of the Epson WorkForce C20590 100ppm MFP?

printguy ·
Thanks for the info @Jason H . That's unfortunate, however I get the aversion to ink. Looking at this product it appeared Epson had perfected it. However I don't think I could sell a copier that has a huge paper curl. I never thought it would have a page curl as there is no fuser.
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Re: Who's Afraid of the Epson WorkForce C20590 100ppm MFP?

Jason H ·
I think the part of the problem is even though the ink is dry, it has a moist feeling to it. When it drops off into the trays there is a hump (see pic) that the paper drops out on. I think that is part of the problem with the curl. The prints look good and once I lay the paper out on a desk it flattens out but in my opinion it just does not demo well with regular paper.
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Re: Who's Afraid of the Epson WorkForce C20590 100ppm MFP?

Art Post ·
interesting, I know wonder if Epson demonstrated the device with heavier paper at a few of the events I was at. I didn't see any curl. Not saying that it doesn't, but it wouldn't be the first time peeps did a "controlled" demo
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Re: Who's Afraid of the Epson WorkForce C20590 100ppm MFP?

Jason H ·
Ill try to do a video once the machine gets back to my office. It is on a truck back from one of our branch offices now. I just don't think it demo's well in front of the customer.
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Re: 57 Days of Selling "Day 54" The Last Three Days

Martin Hofman ·
This is becoming a real suspense thriller! Can't wait for your final 'scenes' Alfred!
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Re: 57 Days of Selling "Day 54" The Last Three Days

Art Post ·
TY Martin! I not liking these kind of thrillers
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Re: 57 Days of Selling "Day 54" The Last Three Days

Martin Hofman ·
Let's wait and see how it ends! You have 6 more hours left than me to get things done in this year
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Why Product Knowledge Can Vault You to Success

Art Post ·
Would you agree or disagree with this statement? "You can have the best sales skills in the world, however, if you don't know your product you won't sell a damn thing". I'm a firm believer in the above, excellent product knowledge has allowed me to be extremely successful selling print devices. I feel bad for those sales peeps have the cheapest or lowest price along with zero product knowledge. The end result is guy and gals like me will eat them for lunch. LinkedIn is full of sales guru's...
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Imaging Device as a Service (iDaaS)

Art Post ·
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Re: What is Print and Imaging as-a-Service?

Old Glory ·
This just sounds to me like Facilities Management under a different name. Facilities Management is the practice of setting up a printing operation within a company as a service to the company. The people operating the equipment are employees of the Facilities Management company not the corporation. It is buying the apples, not the tree taken to the extreme. It's not uncommon that all postal services are packaged in as well. As far as MFP seat licensing...I don't see it ever coming to pass.
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Re: What is Print and Imaging as-a-Service?

Art Post ·
Old Glory ty for the comment. Yes, Facilities Management could be just a different spin on an old theme. MFP seat licensing would solve many issues that we have with selling the customer a traditional finance lease.
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Re: What is Print and Imaging as-a-Service?

Czech ·
From my understanding, "per seat" billing isn't designed to overcome leasing objectives. It's designed to add additional revenue in deals through Managed IT Services, which uses per seat billing. Both products get amalgamated under a single solution with a single invoice based solely on the amount of employees that require the service. For me, the big question is who pays for the equipment? Can a dealer really support financing/purchasing a large volume of MFP's and putting them out on 1 or...
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Re: What is Print and Imaging as-a-Service?

exit148 ·
I've heard of dealers doing seat licensing on smaller tabletop printers for MPS accts but not for larger MFP's. I've heard this being done in the Chicago Metro market place. Chicagoland adopted the MPS programs real early & the BTA dealers have really penetrated the market in a big way by now. The dealers are now fighting to differentiate themselves & offer something different & this seat licensing seems to be the new buzz. I never heard of it being done in any other geographic...
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Re: What is Print and Imaging as-a-Service?

txeagle24 ·
I definitely see per-seat billing for MPS in the near future for the more progressive dealers with one huge benefit being that under such a program the goals of the dealer and client agree a aligned, because both benefit from less printing. It will make sense for dealers that have successfully transitioned from a transactional business model dependent upon hardware placements to a services business model where the priority is growing recurring revenue. I could even see hardware being bundled...
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Re: What is Print and Imaging as-a-Service?

Art Post ·
tx good stuff
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Healthcare organizations at risk of Shellshock vulnerability

Art Post ·
Security threats are growing in abundance as more health organizations choose to host large quantities of patients' personal and medical information in data centers, locally and across the country. A recent study from McAfee discovered over 31 million...
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What is Print and Imaging as-a-Service?

Art Post ·
Print and Imaging as-a-Service (PlaaS) is an all-inclusive service including the provision of hardware and print management services without Customers having to own or lease any of the equipment or associated software. PlaaS moves operational...
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I Don't Walk Away from Many Opportunities, But this One was Crazy

Art Post ·
I need to make a long story short, a few years ago there was a slug of a copier sales person/owner running around NJ selling equipment, doctoring leases, not returning equipment, not paying buy-outs on the equipment and who knows what else may...
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Managed Print Services in the Wide-Format A/E/C Space

Art Post ·
Thought I would share this email from Joel about MPS in the AEC wide format market place. Joel is an active blogger, has more than 40+ years experience in the wide format industry and writes his own blog @ Reprographics 101....
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57 Days of Selling "Day 54" The Last Three Days

Art Post ·
Hard to believe that in three short days this endeavor of mine to share my sales journal with everyone will expire. Don't have much time tonight to write, so this is going to be short and sweet. After I'm finished writing this blog, I have to ready a lease, order doc and maintenance agreement for a net new account and email it out tonight. Matter of fact, I need to do two of these since the DM isn't sure which one he will go with. The gatekeepers last day of the year is tomorrow and she...
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Who's Afraid of the Epson WorkForce C20590 100ppm MFP?

Art Post ·
It's just about 9:30PM, I arrived home from the Epson Road Show (special shout out to Impression Solutions Inc., and Joe Buck for the invite) in Philly about four hours ago. My plans were to skip writing tonight and watch the Mets game, well that plan failed since the Mets are in a rain delay. As I listened to Bob Palmer (Research Director with IDC's Imaging) during the opening session for the Epson Road Show today, I found my-self in agreement that disruption for the copier industry will...
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The Death of the Cost Per Page Billing Model

Art Post ·
Guess what's coming to your business neighborhood? Did ya give up yet? Yes, the cost per click aka the cost page could become the billing model of the past. Seat Based Billing with Print Audit About a year ago Print Audit released a Seat Based Billing model for MPS engagements, The gist of the billing model is to bill a monthly flat fee per employee in order for the user to have printing rights. The amount billed per employee covers support, parts, software and consumable items for those...
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Color Label Press University "Glossary of Terms" Part Six, Course One

Art Post ·
In a previous blog from this week titled How Many Labels Did We Count on the Ricoh MP3601SP? I wrote about all of the black & color labels that I found on one of our wide format devices in our showroom. In addition I just noticed that none of the pictures uploaded to the blog! Arrgghh! Thus, I will try to get those pictures uploaded this week. My point is that there are labels everywhere and we're just not paying attention them because we never thought that we could play in that market.
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57 Days of Selling "Day 23"

Art Post ·
I'm not going to get into a lot of details, because there was not much going on for Friday. I had two stops and one appointment scheduled for the day. The stops were due to some issues with one client about supplies and another client with mobile printing. I could have handled one of them on the phone, but I wanted to get in from of the client fort two reasons. One is that mobile print tends to be a little tricky and I wanted to make sure I asked for a referral in person rather than over the...
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57 Days of Selling "Day 28"

Art Post ·
Since I had a 9:30AM appointment about 20 miles from the house. I opted to make that my first stop instead of driving 45 minutes north to the office and then have to leave 30 minutes later for a 40 minute drive south to the account. The appointment was with another non-profit account that needed to replace an older Canon device (did not know it was a Canon until I arrived). Yesterday, I did my home work for the account and had readied a spreadsheet of four different MFP's. Two of them that...
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57 Days of Selling "Day 34"

Art Post ·
I just finished working a few minutes ago. After dinner I received an email from one of my opps telling me the model number of the Canon device I'm competing against. Thus, I needed to address this tonight, because I want to spend as much time as possible prospecting tomorrow. I'm thinking most people that I contact tomorrow will be in good spirits since Thanksgiving is right around the corner. I'm going to make sure that I convey this for my opening statement to the gate keeper, "Are you...
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Ricoh - IM C300(F) & IM C400(SR)F Spec Check Review

Art Post ·
It's been a couple of weeks since these new color IM C A4 MFPs were launched the Ricoh Europe web site. At this point in time I have no clue when they'll be available in the United States. I would suspect they'll be available as soon as the current inventory of MP C307s and 407s are exhausted. For me, they can't come soon enough. For too long we've been without a color A4 devices that will staple. I had hoped that both the C300 and C400 would be capable of stapling, however at this point...
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IT’S ONLY A SMALL PIECE OF DOCUMENT HANDLING OR IS IT?

Art Post ·
Fifty Billion! (No, not dollars in another government research project on some frog croaking program that we don’t know what is accomplished). As noted in a number of recent research studies and articles, this is the estimated number of pages sent last year via fax, and a very significant portion is accomplished using older, less secure fax devices, fax boards in copier/printer devices or fax servers over costly analog phone lines. Growing Shift There has been a growing shift over the past...
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Re: Why Product Knowledge Can Vault You to Success

Harold S. ·
excellent What can I do to make tomorrow better than to day? Sent on my Samsung Galaxy S8
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Re: Why Product Knowledge Can Vault You to Success

Art Post ·
Thank you Harold
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Re: Ricoh - IM C300(F) & IM C400(SR)F Spec Check Review

jredmon ·
Again why would they not have put a 500 sheet paper feed drawer on the new device? Every other manufacturer with their A 4 device comes standard with the 500 sheet. Someone needs to tell Ricoh that a ream of paper is 500 sheets!! Rant over.
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Re: Ricoh - IM C300(F) & IM C400(SR)F Spec Check Review

mnchstr ·
Are these Kyocera's too?
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Re: Ricoh - IM C300(F) & IM C400(SR)F Spec Check Review

Art Post ·
@jredmon My bad I had a typo, the IM C400SRF comes standard with a 550 Sheet paper tray. I changed it for everyone, however you are correct the IM C 300 (F) should come with a standard 550 sheet paper tray.
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Re: Ricoh - IM C300(F) & IM C400(SR)F Spec Check Review

Art Post ·
They do look like Ricoh, especially with the document feeder. I'm not 100% sure, but if I was asked to bet, I would put my bet that they are Ricoh manufactured
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Re: Ricoh - IM C300(F) & IM C400(SR)F Spec Check Review

SalesServiceGuy ·
Other than physical size the only reason to buy an A4 MFP is price, ideally with a low cpc. To cut costs Ricoh should have went with an SSD and a 9" LCD. Do you really need stapling? Fax should be integrated into the motherboard. Very few customers scan to SD card.
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Re: Ricoh - IM C300(F) & IM C400(SR)F Spec Check Review

fisher ·
This model would replace the MPC401 and 401SR......remember those? They are still in the lineup even though the model is over 4 years old.
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Re: Ricoh - IM C300(F) & IM C400(SR)F Spec Check Review

fisher ·
Looking at pictures found on the web I am almost positive this is a rehash of the MPC401.
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Re: Ricoh - IM C300(F) & IM C400(SR)F Spec Check Review

mnchstr ·
Was able to get the PSG from esource and it says they launch Jan 2020 and the are updated 307 & 407 not Kyoceras.
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Re: The Death of the Cost Per Page Billing Model

Martin Hofman ·
Hi Art, Here’s my prediction for the future: A3 MFP’s will be bought on the internet without any interference from sales-reps, print-specialists, installation-technicians, etc. etc. I think the Copier Industry isn’t any different from Audio/Video, Household-appliances, Insurances, Phones, Vacations, Cars, and all other business of which we thought we would always need a technical- or sales specialist? They will be delivered (and installed!) by DHL, FEDEX, UPS, and if broken, fixed by...
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Re: The Death of the Cost Per Page Billing Model

Czech ·
Don't forget that Epson just released their new A3 inkjet MFP. Very interested to see how that pans out as well! I can't tell you how many times I've lost a deal because a dealer "disguises" their a base amount of copies inside the lease payment. Customers are willing to pay more to not have to worry about monthly print usage and have a predictable monthly payment. This seems crazy at first, but then I thought about it and it's everywhere... We pay a flat rate cell phone bill instead of "per...
 
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