Your comments above demonstrate the frustration that many RFG (Ricoh / SAVIN / Lanier) Dealers are feeling, which began when Ricoh acquired IKON.
Since then, many Independent Dealers have picked up another Product Line, or bolstered their business with the other Vendor(s) they were already carrying.
Ricoh is simply not stable, especially for Independent Dealers that sell Ricoh / Savin / Lanier.
Yet, even the IKON / RBS direct side is faltering and the musical chairs amongst 'leadership' will show that the new Ricoh Americas Corporation has no vision for the future, which had been focused on IKON / RBS (i.e. Direct)and MPS (i.e. MDS).
All the Leaders have left the building, in one manner or another, and Ricoh simply can't return to the days when Dealers were provided with outstanding service and support.
After laying off 70% of the Dealer support folks, and appointing a 'Direct-centric' guy (David Greene) as Dealer VP last month, you have got to finally realize that Ricoh does not care for it's Dealer channel.
Great products alone will not help Independent Dealers grow their business in this environment and I think the investment and support of IKON will now become more evident to all.
As they love to say in Pine Brook, "Bottom's Up!"