More and more business users perceive their mobile devices over laptops/ desktop computers as their primary computing device.
Many of these mobile devices tend to automatically update to the latest versions. Users pay little thought to the consequences of these latest updates and do not realize that it can take more than a few months for manufacturers to react to the latest versions. Users have the unrealistic expectation that 3rd party copier manufacturers are somehow in sync with the latest app releases.
Manufacturers put much effort in trying to keep up to-date with desktop/ laptop Windows 10 and iOS 10.15 Catalina operating systems but not so much in mobile apps.
I have a real estate company with two offices and 12 sales agents who work exclusively off their mobile devices. The free Toshiba mobile app called eBridge Print & Capture supports Dept Codes and works perfectly with the latest version of Android 9.0 . The user pre-populates their Dept Code in their cell phone app and everything prints quickly and prints are recorded properly.
Unfortunately, with the latest iOS mobile operating system known as 13.0, Dept Codes go to the Invalid Queue meaning that the copier did not get all of the information that it requires. Users have to go and touch their job on the copiers LCD panel, re-enter their Dept Codes. The job will then print and be recorded by the Dept Code counters.
The Decision Maker finds this extra step unacceptable. I am trying to sell 2x 30 cpm colour copiers.
What is your experience with your preferred copier vendor with mobile apps and Dept Codes specifically with iOS?
Thanks,