Reply to "Four Hour Support for On-Site Service "Does it Really Mean Anything Anymore?""

Our company is known first and foremost for its service.  We have a competitor from the next state over who sells the same product line but uses generic supplies and might not show up for 3 days when the customer has a problem.  They will quote $0.00 nothing  for the service plan and promise the world.  They are hard to sell against on price but for every deal we lose to them we probably pick up two disgruntled accounts of theirs.

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