Reply to "Escalating Maintenance Agreements"

jredmonMaven VIP

For a long time we did not increase an agreement and we had a lot of old equipment that was difficult to upgrade due to the low cost but on the other hand as we implemented the 12% increases we had issues with the current customer feeling that we had taken advantage of them....Mainly due to the verbage on the contract that says "we may increase the agreement up to 12%", well we definately did the increase and at the 12% rate. Customer was hoping that they would not see an increase but if they did it would be at a lower percentage.

5/6/1512:02 AM

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