Need to make a long story short, below is a few bullet points for everyone;
- existing account (4 years)
- has a few months left on a 39 month lease
- has 6-9 print devices from us
- color 50 plus ppm device
- 50-100 employees
I pitched the client on upgrading the existing lease. Able to reduce their lease by about $45 per month. Client was ok with that, I sent the order docs and the lease to the client, within a few hours they came back signed. I opened the lease doc and was surprised that I put the term of 60 months instead of 39 months. Which means excellent GP.
Turns out there was a mistake with the client legal name on the lease, thus I need to send a new lease.
I feel like a heel for even asking this, however do I send the 60 month term that they already signed or do I correct the term to 39 months?
My fear is that if I send the 60 there is another chance that the client might balk and state, our previous lease was 39 months and not 60. Also tomorrow is the last day of the quarter/month for me. Either way I'll hit my quarter and month bonus if I send the 39 month lease.
What would you do?
