What does your Company do when equpiment comes in Damaged

Boston MikeModerator VIP

We have been getting more equipment damages and we are told by Ricoh to accept and then fight the carrier. If the carrier says no we have to go to Ricoh and hope that Ricoh pays.

We have been receiving unfixable machines and are thinking to reject them when they come in.

Does your company accept it or do you decline it.

Please Post your responses!

Thanks,
-=Boston Mike=-

2/8/067:44 PM

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JasonRMaven VIP

Hrmm. Our machines all come in with a little "shock treatment" thing attached. If it is red, we don't take it, if it isn't we do.

2/9/068:06 AM

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ShajaDocusultant P4P'er

We haven't had much problem with damage lately, but I will tell our warehouse to keep an eye out. Are you referring to visible damage to the box or damage discovered out of the box?

We're told to accept but immediately document damage on the shipper's paperwork, and file claim with carrier. I believe the rationale is that once it leaves Ricoh's loading dock, the responsibility for the product lies with the carrier.

Check and see if it's the same carrier for all your damaged shipments; and if it is, tell Ricoh that you don't want them to use that carrier any more. Last summer we had a problem with many shipments on one certain carrier from the CA warehouse; and when I told Order Processing to stop using them, the damage problems ended.

2/9/069:44 AM

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