July 28, 2014
A little over 3 years a go we lost an account to a Global (Xerox) Branch selling Konica Minolta. It was a school that by all accounts they said that we were doing a good job supporting the equipment, and that our Canon equipment had run well. I think part of the problem was they asked us to include in the bid a price for a Document Management system with an AP Workflow. Our price was about $10K higher than the Global quote. Which I think pissed them off and made them think we were gouging them. We weren’t! read the rest here!