W2400 Embedded Printing

I have had some issues with pdf, however they have been solved. Can anyone else lend a hand?

Here's an update on the printing problem. When using our windows drivers, it seems as though the print output is predicated on the application.

For example, let's say you create a custom size that is 36"x100". If you were to print a 36"x50" file out of Catia (using the custom page size you set up previously), you will get 50" inches of drawing image and then 50" of blank paper. If you repeat this procedure but print a document out of MS Word, you will get 50" of image and then the W2400 cuts the paper. NO BLANK PAPER!

The customer previously used a HP HPGL2 driver when plotting to their HP plotter. This driver has a check box you can select if you want to save paper for the reason state above. If you select a page size larger than your print, the plotter will cut the page at the point the image ends. When using this HP driver and sending to the W2400, the data light starts blinking as if the W2400 is going to print but nothing ever happens.

Does anyone have any installations using the Embedded Printer where this has been an issue and you have resolved it?

Problem fixed. Customer is using their HP 1050 HPGL driver, creating a custom size larger than they will ever need, and then selecting that size when printing. In their driver, they check a box that tells the machine to print only the "inked area" and not print blank paper. My IT guy had to change a setting withing the DIMM chip (in the Embedded Print Controller) that would allow the HP driver to be used and to accept the "inked area" box being checked. Prior to this, when we used the driver, the data light would start blinking but nothing would happen. Once we changed the DIMM chip to accept the "inked area" option, everything was fine! Yeah!

Just found out that the problem is not resolved when printing out of Catia V5. Anyone have any knowledge of Catia and why this might be happening?