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Top 10 Intelligent Automation Predictions
- For the year 2020 from Kofax, a Konica Minolta solution partner, regarding digitizing and automating paper based processes in the office
- "Intelligent automation technologies are primed and available to help companies realize their automation aspirations," says Dan Kuenzig, Kofax VP
o "Dreams of automating end-to-end operations can become a reality faster than might be expected, especially as many organizations are ready to implement an integrated Intelligent Automation platform."
- Robotic Process Automation will mature into Intelligent Automation
o require complementary integrated technologies like artificial intelligence (AI), machine learning (ML), process orchestration, capture, optical character recognition (OCR) and advanced analytics to achieve greater business value.
- Embedded and fit-for-purpose Artificial Intelligence will gain prominence
o there’s a massive shortage of AI talent
- Intelligent Automation will mature from creating operational efficiency to creating new value
o operational efficiency will continue to be a main driver for the adoption
o helps companies improve the customer experience
- Savvy leaders will put purpose at the center of their Intelligent Automation initiatives
- Threat of global recession will accelerate Intelligent Automation adoption
- Rise of digital workforce management
o manage, govern, measure, monitor, scale and orchestrate work between the human and digital workforce
- Intelligent automation will extend across the back and front office
- Adaptability Quotient (AQ) will become a new corporate focus
o measurement for how adaptable an employee is to change
o free up employees for more creative work and a greater focus on re-skilling

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