Konica Minolta, Ricoh, Samsung and others are now moving to Android tablet style displays on their MFPs. I'm just curious what everyone's thoughts are?
To me they fly in the face of the KISS principal. (Keep It Simple, Stupid) While there is a lot of neat fluff to be had on these displays, at the end of the day its just that, FLUFF.
I've never had a customer who wanted to walk up to a copier and encounter a complex display. They want simple with the fewest key presses and least clutter possible to accomplish their daily tasks.
Do customers really want to surf the web, go to 5 different cloud apps or even type up or edit a spread sheet or power point in the display of the copier? If so, I haven't seen it.
As these displays become more the norm I'm envisioning a help desk nightmare as the buttons on no two machines will be in the same place as every machine will get fiddled with by the customer or individual sales rep.
I'm already aware of one situation where a tech had to be dispatched on-site simply because when the help desk call came in the person who tried to help was unable to walk the frustrated customer through the proper steps to resolve the issue over the phone due to the communication gap between the customer and the help desk person in our showroom who were looking at different displays on the same device.
Perhaps the best route will be for the individual dealer to standardize (dumb down) all of their displays to their preference and then lock them down with an admin password before the machines are delivered and then only sparingly add things if there is a specific need in a client's office.
Curious to hear other's thoughts.