Skip to main content

I inquired as to the cost for these replacement units because you obviously have to purchase them and have them on the shelf in order for the customer to be able to replace them. This is the reply from Ricoh:

"The TCRU program is under evaluation and pricing is not available at this time. The expected release of the TCRU program, if a viable option for service, will be announced later this year."

"If a viable option???" IT IS IN THE @#%&*@$# BROCHURE!!! What are we supposed to tell the prospect?

"You can get anything you want in life if you just help enough other people get what they want."  Zig Ziglar

Original Post

Replies sorted oldest to newest

We have a customer in the UK. A 24 hour print room. They love the TCRU. Parts are left on site. The fit them then we go and check the machine and rebulit units.
Webs running out marks on fusers etc all dealt with asap. Even pm's
Like many print rooms either swap or empty the waste toner everyone wins.
The print room opeatives who perform the changes are experienced and do speak to the Engineers for advice. But it has reducded down time and tieing up a engineer to racing over to meet a response time. Now a engineer helping on the phone decide on whats needed solves many problems.

I dont know about the costs. but once the system is up and running if the operators pick up what is needed and know their limits it is a good system. I think also good communcation is needed to ensure the system working to everyones advantage.

now most pm's an engineer goes in vacs and checks over the machine down time say 30 mintues possibly an hour max.
Then once the machine up and running againing you rebuild the units.

Checking over the machines once parts fitted must be done asap and the units rebulit pretty sharpish as its amazing how quickly the units are required again.

Add Reply

Post
×
×
×
×
Link copied to your clipboard.
×
×