Leading edge manufacturing, pharmaceutical, food and natural resource organizations are realizing that the set of processes that surround procurement are not only key to short-term cost reduction, but are also strategically important. These organizations have elevated the importance of Supplier Relationship Management (SRM) to a level equal to that held by Customer Relationship Management (CRM) a long-standing discipline in most organizations, and now view effective supplier relationship management as one of the keys to manufacturing process improvement. Why?
PwC’s Supplier Relationship Management: How key suppliers drive your company’s competitive advantage offers these key reasons: read the rest here