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Study of print infrastructure services

Published by IDC
- 3.7% of enterprise’s revenue is spent on digital transformation (DX) initiatives
- 49% of operations already rely on digital infrastructure
- 46% are still in beginning stages of DX
- 4% claim to be fully transformed
- 70% prefer solution-as-a-service versus traditional financing methods to reduce upfront costs
- 49% say managing print infrastructure is challenging
o 57% say lingering print infrastructure is negatively impacting their cloud migration strategy
o 43% are investing in print infrastructure
o 40% of knowledge workers spend 21-30% of their work week on document
related tasks
 30% of daily documents are paper based
o 23 paper based documents created weekly per knowledge worker
o What proportion of essential workflow processes have significant printing
requirements?
 52% = operations
 50% = supply chain
 54% = human resources
 49% = distribution
 54% = sales
 53% = finance

- Top IT concerns related to printers and MFPs”
o 82% = security of devices
o 82% = internal resources needed to manage and support
o 81% = security of print infrastructure
o 81% = cost and maintenance of print servers
o 81% = security of contents of documents

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