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There is probably not a single answer to this but I am working on a fleet management deal with a large organization. 13,000 laser printers and 20,000,000 prints per month. They want a service only option as they have a nationwide contract for supplies with large rebates. 

 

All of my TCO and cost calculators have supplies tied in. Anyone have a method to make this easy!

i'm thinking the service portion per page cost would be quite small.

 

"If any of my competitors were drowning, I'd stick a hose in their mouth and turn on the water." - Ray Kroc

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I don't have the answer you are asking for but I do have some thoughts. Percentage wise, parts are going to be quite small, especially if PM kits are considered supplies in your scenario. That only leaves travel and labor with travel probably being the lions share since it seldom takes long to fix a printer. I would try to establish a trust-worthy calls/printer/year estimate based on your installed fleet makeup and volume and go from there. Apply your burden rate and add a little for parts and you have what I would consider a working number.

Who decides when a printer needs to be replaced? My biggest fear would be having to be responsible for a lot of junk with no influence over what gets removed from service or when.

Great points. I think this can be a cash cow for us. I agree that we need to have some ground rules set that says we will decide when a machine will be replaced...within reason. Customer has asked for a price with "free" printer replacement and straight service. 

I appreciate the feedback! 

Art, if GAP has anything I'd surely be interested in hearing about it.

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