I ran into the same thing. I ended up having to go to a pc that doesn't have sp2, but I know this isn't the solution.
I think Ricoh is going to have to update the software.
Thank you for using Ricoh products.
Microsoft have announced the release of Microsoft Windows XP Service Pack 2 (Security Enhancement). It is available for download from the web and will be delivered automatically to connected XP users through the internet Microsoft Automatic Update system.
Ricoh is working to confirm the impact of the of Windows XP SP2 on our product functions. When we complete the testing process, we will announce further information on this web page.
For more information concerning the details of Microsoft Windows XP Service Pack 2 please refer this link: http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/winxpsp2.mspx
Ricoh UK Ltd