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Hi Art

We've supplied a Af2035 full house unit, with full memory config, Customer is not able to fax via the Lan Fax driver, we installed scanrouter Pro for the distibution of incominf faxes.
The major problem though is that they cant fax from their desktops via Lan fax. They are currently running from a Windows NT platform.

Kind Regards

Junior
Nashua
Junior

Here is your answer in reference to the LAN fax.

Response (Ken Kaelin) - 10/30/2003 07:44 PM
Thank you for your support email.

You should be loading the LanFaxM3 driver and it will install as a printer. You then print your document to the driver as you would a printer.

Customer (art post) - 10/30/2003 07:20 PM
This email was generated by a user of the Contact Center Email
Form at Ricoh-USA.com
When you installed the LanFax driver it will install as a printer. Select that as the printer to print to when you click ok it will pop up the LanFax window that allows you to enter the tel number, a cover page, etc.
If this is not happening make sure you downloaded the NT4 LanFax driver for the 2035/2045 and reinstall the driver.
If you are still experiencing the problem contact your service provider to make sure the machine is operating within spec with the latest firmware installed.

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