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6 replies

Scanning Problem

JohnJohnMember VIP
Has anyone seen this before?
I have a 240 located in an account which is currently involved in a scanning project to archive legacy documents.
The volume for this project on a daily basis is very high and they run the scantools (scan to multipage file) 5-6 hours per day.
Now, the problem is that they began to see blank streaks on the center left of the scanned pages which became worse and pretty much bewildered my guys until we had Ricoh come in and it was determined that the surface of the whiteboard was wearing off which was causing the blank streaks.
We replaced the whiteboard and it has worked well for about three weeks and then the problem has reappeared and has the same cause and result.
Could a chemical content of the documents they are scanning be the culprit or maybe a design flaw of the coating of the whiteboard(whiteplate?) be the issue?
They are probably scanning 750-900 "D" prints per day.
Any ideas would be much appreciated.
John

John Anderson

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R rayzor6613 (Guest)
I would also wonder about just normal dust and grime build up. Archiving these older prints, most of my customers have had some originals that are just dirty. That whiteboard might just need cleaned? This is just a brainstorming guess on my part...based on the fact that many of customers originals are border-line filthy
JasonRJasonRMaven VIP
quote:
Originally posted by John:
They are probably scanning 750-900 "D" prints


15,000 linear feet a day? I'd say the problem is that you are 10 times over the reccomended volume of the machine. Yes, I know you aren't printing the sheets, but the volume rating of the machine works for scanning as well as printing.

At this kind of volume it could just be simple dirt from the originals.

I've often wondered about this. If you sell a machine and they get a $35 service contract (our minimum with no copies included) and then run 15,000 scans a day, but never run a copy, they'll really take you to the cleaners eh?

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