Skip to main content

From: Graham (Original Message) Sent: 7/3/2002 2:36 PM
With scan router lite, customer wants to use their windows NT server machine that is currently a slave print server as the scan router delivery server. Will delivery server run as a service on the NT server that is not physically logged in to or do you have to be logged in with admin rights for it to actually send the scans.

Thanks
Original Post

Replies sorted oldest to newest

From: Graham Sent: 7/5/2002 1:04 PM
Just got it installed in a test environment at our office. For testing purposes we set up Scan Router Lite Admin and Delivery Server on a Windows NT server within our regular domain. As long as you tell it to run as a service it runs just fine like any other server services do with our without physically logged in to that server. It is processing scans just fine while logged off.

Thanks for the info and now we know.

Graham
From: pkpetenj Sent: 7/5/2002 8:43 PM
That sounds great Graham. But Ricoh recommends that you don't install it on a server. I'm pretty sure that they won't support it if you do. It requires a "dedicated workstation". I'm anxious to hear what Lee says. Or better yet, I'd e-mail Ron.Albeck@Ricoh-usa.com
From: Graham Sent: 7/7/2002 9:00 PM
This particular server is actually a dedicated server for printing functions, (An NT server set up as a print server) I can't see any reason why not to use those resources wisely and utilize this machine for scan routing as well. I'll let you know how it turns out.
From: Lee Sent: 7/8/2002 10:46 PM
Is ScanRouter Lite not the neatest little piece of software? Here are some of the things that we do with the product:
As recommended by Ricoh, we don't recommend installing it on a primary domain controller (PDC) or backup domain controller (BDC). I do have at least a couple installed on domain controllers, and they are working fine, but I always reserve the right to say "I told you so!"
Installing it on the print server as mentioned above by GT from Boise should be just fine. One problem that we have seen with it running as a service on the NT Server is that, in some instances, it seems to consume more CPU cycles than it should and the server slows way down. We have uninstalled/reinstalled and gotten the same result. We haven't pinned down exactly why we saw it where we did. Our only fix was to install it to run as a program and just put a shortcut in the startup folder. I beleive that it does need to be logged in to run, but it should be no big deal to log it in and then lock the worstation.
Be sure to check for the NT printing LPR bug. We always pause the printer and stack up about 18 test pages. We then unpause the printer and watch it run. If it stops and seems to hang after printing about 10 test pages, there is a little registry edit that will work miracles. None of this has anything to do with the ScanRouter software, but if they have had relatively slow printers and not experienced this, they will blame your printer/software for causing their server to "slow down." If anybody needs more info on the regedit, just let me know and I'll post it.
As far as the client (ScanRouter Link) software install goes, the network admins that I am working with really like the save as a windows file settings. This means that they don't have to install the Link software on each workstation, set it up and then train users on it and then troubleshoot it later. This one step alone has seemed to cut our install and training time down rather dramatically.
In our office, we have three scanrouter servers running. Our demo room has it running on an NT Server that is the domain controller and print server for our demo room. It's a 1 ghz with 256 meg of ram. We also have it set up on an NT Server in our classroom as well for the techs to play with during their classes. That one is actually a 233 mhz with 32 meg of ram. We also are using SanRouter internally running on a Windows 98 box, a 400 mhz with 64 meg of ram.

Thanks!
Lee
From: Graham Sent: 7/9/2002 8:42 AM
Thanks for the valueable info Lee! At this time we are running it as a service and it seems to be working great with the NT Server actually logged off, (Not logged in and locked). It has, however, only been installed there for a couple days. Just put it on a PDC yesterday for a customer for demo purposes and it was running fine as well. True, I don't like that idea either and when we get the deal closed it will be on it's own dedicated workstation.

I haven't seen Scan Router PRO in action at this point yet, is there really any advantage except for the apparantly somewhat cumbersome scan to e-mail feature via preset destination and the fact that you can add more users?

Thanks
Graham
From: Lee Sent: 7/16/2002 11:14 PM
Another difference is that you are not limited in the size of your scans. With Lite, you can only batch together a maximum of 170 pages (I think). You don't have that limitation with Pro.
I participated in an install of ScanRouter Pro about a year ago. It was an RMAP account I think. The Pro Server was in New York City, the machine was in Tennessee.

Thanks!
Lee
From: Graham Sent: 7/17/2002 8:08 AM
Well, we have only had one glitch with this installed on a the print server and it had to do with network login issues and password changes. It really, quite honestly, made me feel pretty stupid when I figured out the problems it was causing and why! Smile

If a user sets it up on a separate workstation or server within a corporate domain using his OWN permissions on the network THEN changes his password on the domain, you must go in and do the password change in Scan Router Lite or you will have login problems both with you personal login AND with the Scan Router Server. Need more details? let me know.

Graham

Add Reply

Post
×
×
×
×
Link copied to your clipboard.
×
×