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I had a customer call this morning about the fax option on a Savin 9050spf. He says when receiving a fax, the machine will print out the first page only, but not the rest of the pages. The faxes receive to memory for printing, but will not print more than the first page, and the other pages are deleted. Any suggestions?
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I wish customers could give you the whole story the first time they call. I found out that this issue only happens when the customer is receiving a fax from one vendor. They would receive multiple copies of the same page from this one vendor.There would be an intermittent disconnect of the handshake between the two faxes. I suggested they put a line conditioner on the fax line. They already have that. They have an older Savin 4035spf that the faxes do receive from this one vendor. I also suggested they change lines, and also change the phone cord. I can't tell them to check with the phone company, because this customer is the phone company.

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