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We sold a customer a used Savin 4022spf (ricoh 2022). We replaced a standalone copier, and HP LJ4 and a canon faxphone L75. We can't get the Savin to recieve faxes. The faxphone worked fine but the Savin answers and then the call is disconnected. Phone line is shared with alarm system. We have tried a different fax option in the Savin and also turned ECM off. I know the best solution is a dedicated line but it is hard to explain to the customer that their old cheapy canon works in this situation better than the machine we sold them.
Any advice would be great.
Thanks!
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I'm thinking it's a ring issue, like how many rings the fax is set to pick up on. Does the outbound work? Will the system receive a fax if you do it manually, meaning when you hear the tweedel press the start button. If the answer is yes to both of these I'm still thinking it's a ring program issue.

You know what I just re-read the thread and I'd have then call the phone company and give the line a clean bill of health, if there is too much static (interference) the Ricoh?Savin will disconnect. Start with this first and then test the other items I mentioned.

Hope this helps!
Have you listened to the call? Is there the sound of normal fax "negotiation" going on?

My only guess so far is that it's possible to turn off "negotiation" if you have two faxes of the same type sending to each other (which speeds the transfer), and perhaps switching faxes makes it fail as the Savin is expecting negotiation and the sender isn't negotiating.

It's a shot in the dark, but it's possible Smile.

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