Letter to Ricoh Dealers from CEO Explaining Elimination of President/CEO Position
Over the past two years, we have made significant strides in integrating and aligning the Ricoh Americas organization. Today, I am announcing a change in the leadership structure to further align the RAC and Ricoh U.S. organizations.
After careful review, the decision has been made to eliminate the position of President and CEO, Ricoh U.S., and to align the U.S. sales and operational leadership under my direction. As a result of this decision, Jeff Hickling will be leaving the organization. Jeff will continue in his role through July 15 to facilitate a smooth transition of U.S. sales and operations functions.
I want to thank Jeff for his leadership with both the IKON and Ricoh organizations over the past six years. Jeff began his career as the Senior Vice President of Operations for IKON where he drove the creation of functionally aligned process improvement teams that led to IKON's successful Oracle implementation. Throughout his tenure, Jeff established a strong metric-driven culture to drive significant improvements with back office functionality. He also showed ongoing commitment to the field organization with frequent sales roundtables, executive sponsorship with key customers and the creation of "Voice of the Field" Council. Since Ricoh's acquisition of IKON, Jeff has been instrumental in building an effective integrated leadership team in the U.S. and has had a positive impact with our dealer community by building stronger collaborative relationships and increasing market share across all channels.
Please join me in thanking Jeff for his many contributions to IKON and Ricoh which will benefit us as we move forward, and wish him continued success in his future endeavors.