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To: All Authorized Sales Representatives Date: November 19, 2004

From: Ricoh University

Subject: Ricoh Identification Number (Ricoh ID) for Sales Support

Ricoh Corporation uses Personal Identification (Ricoh ID) numbers as a method of logging

support interactions for Sales Representatives, Field Technicians, and System Engineers. Your
Ricoh ID is Ricoh’s method of identifying individuals who have the knowledge, tools and skills to

competently support Ricoh product(s). In addition to receiving a Ricoh ID at the completion of a Ricoh training program, a Ricoh ID can be obtained by submitting proof of an industry certification (Microsoft, Novell, CompTIA, etc.).

Your Ricoh ID is your permanent Personal Identification Number and is associated with your employer’s contact information such as company name and address. It is also linked with your

training records. In the event that you change employers, your Ricoh ID remains the same.

Ricoh will update your employer information on your profile upon notification. The respective

Sales Support Branch contact name is also referenced as a support point in case a technicalissue requires escalation for additional telephone or on-site Ricoh, Savin or Gestetner technicalsupport.



Effective January 1, 2005, your Ricoh ID will be required for all Pre and Post Sales Support

Hotline calls. To obtain your Ricoh ID number, please submit your request to

education.coordinators@ricoh-usa.com. Use the subject Requesting My Ricoh ID, and be sure

to provide your full name, company name and address, and phone number in the body of your

message. An email message containing your Ricoh ID will be sent to you within 24-business

hours.
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