We've had a tough time with getting this system to run envelopes!  The unit is spec'd to run envelopes, however, we had then constantly jamming for commercial number 10's.

 

But, today, I was able to get an SE involved and we got it!!  We had to make the driver settings, but more importantly we had to change a setting in "user tools" under the "printer settings".  I've got a screen shot of the print settings which I will post  tomorrow, along with the step by step instructions for the user tools.

 

I'm no confident that I can sell this with a fiery as a high end envelope systems.  More tomorrow.

 

Art

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Original Post

OK, you need to change the 6502 to "Driver Command".

 

Press "User tools"

Press "printer settings"

Press "system"

Press "Tray setting Priority"

Select "by-pass" and then set to "driver command"

 

That will do it

Oh, we had the mulitfolding unit attached and the max finisher not sure of the model number also in Baltimore right now. Will get to you when I return.

 

So, we are having this issue, as well, however I did this (even before I searched P4P thinking I would be the save the day-er) and it still does not work.  We have tried different thicknesses, different directions, flap opened/closed, changing SP modes, and my guys are now into taking the fusing section apart for adjustment. Any other tips you may have run into on the C6502's with envelopes that can help us out?  We are installing in a large account where I have multiple locations waiting for this feature.

Thanks in advance!

Amanda

406-868-4541

We tried that, we are into adjusting the fuser at this point.  I think I will go adjust and try that on another machine, though, and see if it will work...

I believe there may have been ad adjustment that we made somewhere near the registration rollers, don't have a tech here to confirm.

You could always take the 6502 out and replace with the 6003SP, they run envelopes even better

Thats what my guys are doing right now.  can't swap the machines ....  I may put in a printer if I can't get this to go...

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