From: Matt Espe
Date: March 30, 2010
Subject: Ricoh Americas Leadership Structure and Integration Planning
I am excited and energized to lead Ricoh Americas into the future. Since joining IKON eight years ago, I have worked very closely with Ricoh, first as an independent dealer and even more closely over the past 18 months as a Ricoh company. I believe without question that the combination of Ricoh and IKON brings together technology, service expertise, sales coverage, dealer partners and a team of employees that is unparalleled in our industry.
I intend to build on the leadership position we have in the U.S. to continue to increase our market share and deliver the best document management solutions for our customers.
We have a lot of work ahead of us, but also a tremendous opportunity. As we enter FY10 and develop our integration plans, we will pursue a balanced business approach with three key objectives:
Growing revenue and increasing market share through an unrelenting focus on our customers
and our dealer channel and by delivering the most valued products and services in the industry.
Increasing our efficiency and creating the most competitive organization in the industry.
Attracting, retaining, motivating and developing the best team in the industry as an employer of choice, while remaining committed to living our values and conducting business with the highest level of integrity.
In order to accomplish these objectives, I am pleased to announce a new Ricoh Americas Corporation leadership team that will report to me and have responsibility over the entire Ricoh Americas organization, including IKON. In addition to the day-to-day operations, this team will work closely together on developing a multi-step integration plan for Ricoh and IKON in the U.S. The following leadership structure will be effective April 1, 2010:
Martin Brodigan will take on a new role as Executive Vice President and CFO, with responsibility for leading the Finance organization for Ricoh Americas Corporation, with both Dennis Dispenziere and Henry Miller reporting to him. He will also have responsibility for Ricoh Canada and Ricoh Latin America, with Glenn Laverty, President and CEO of Ricoh Canada, and Peter Stuart, President and CEO of Ricoh Latin America reporting to him. In addition, Martin will be
responsible for the Business Development team led by Vince Roma. Martin brings a strong
background to this role, most recently as President and CEO of Ricoh U.S. Prior to his current role, Martin held the position of CFO for Ricoh U.S., served as President of Ricoh Canada for eight years, and held other leadership positions throughout his 19 year tenure with Ricoh. Martin will bring strong leadership and experience to his new responsibility.
Jeff Hickling will take on a new role as President and CEO of Ricoh U.S., with a leadership team who will have operational responsibility for both Ricoh U.S. and IKON. Jeff’s background and experience will be instrumental leading this team and developing our integration plans. In his current role as IKON’s President and Chief Operating Officer, Jeff has responsibility for IKON’s
U.S. sales, services and operations functions. Since 2005, he has held responsibility for supply chain and customer administration, and played a key role in IKON’s Oracle stabilization. Jeff will send additional information to all U.S. employees shortly to provide more detail about the Ricoh
U.S. structure and integration planning.
Rounding out the leadership team for Ricoh Americas Corporation are the following direct reports:
Mark Hershey, IKON’s Senior Vice President and General Counsel, will expand his role to Senior Vice President and General Counsel for Ricoh Americas Corporation, with Allen Hans reporting to him.
Hede Nonaka, Ricoh’s Executive Vice President of Marketing, will become Senior Vice President
of New Business Development, with responsibilities including strategic alliances such as IBM. Dan Murphy will report to Hede.
Shun Sato, Ricoh U.S.’s Senior Vice President of Corporate Marketing, will succeed Hede
Nonaka as Senior Vice President of Marketing for Ricoh Americas.
Tracey Rothenberger will continue to lead IT as Senior Vice President and Chief Information
Officer, expanding to a Ricoh Americas role.
Donna Venable will continue to lead HR as Senior Vice President, expanding to a Ricoh
Ike Kakegawa, Vice President of Environmental Sustainability, will continue to have responsibility for environmental initiatives.
Akira Oyama, Joji Tokunaga and Steve Poole will form the Strategic Management Office to help lead our integration planning and improve strategic alignment.
This team brings a deep understanding of our company, along with exceptional leadership and an unwavering commitment to building the strongest organization in the industry. They will lead with the following guiding principles:
1. Providing clear and well communicated direction throughout the organization
2. Empowering the organization to take action
3. Creating accountability for delivering on commitments
4. Developing a strong team through a rigorous organizational vitality process
I am looking forward to blending our cultures, including foundational elements such as vision, mission and values, organizational vitality, and diversity and inclusion. Remaining focused on our values through the integration planning will help us continue to build a stronger company where employees want to work and
where customers want to do business. One theme that Ricoh uses to define their vision, mission and values is “Imagine the Possibilities.” It is also a very fitting theme for our integration planning and for FY10, as we imagine what we can do together as an integrated organization.
As we move forward with our integration planning, we will provide you with regular communications and updates. I realize that you will have many questions, and although it is very early in the integration planning process, we will do our best to answer your questions. I encourage you to email your questions
to QuestionsRicohHQ@ricoh-usa.com or firstname.lastname@example.org.
To reiterate, this next phase of integration planning will take time and collaboration. We will also continue to build on the work of our business improvement teams and synergy efforts already underway. I am counting on all of you to stay focused on selling, servicing and meeting the needs of our customers and
dealers, and helping us achieve our objectives as we head into the new fiscal year.
During the next several months, I will be visiting many locations and look forward to meeting you and hearing your thoughts in roundtables and meetings. I am proud to lead this organization, and am confident that we have a bright and promising future. Together, we will make Ricoh the strongest, most
competitive organization in our industry.