Dear Valued Customer,

At Ricoh, we know your business needs are constantly evolving, and we’re focused on continually improving how we support you to ensure we are meeting and exceeding your expectations.

Today, I am pleased to share details about a change at Ricoh, designed to shift our resources to better support and deliver value to you.

Effective December 2, 2019, you will be supported by the Gordon Flesch Company Inc. (GFC), an esteemed Ricoh Family Group Dealer. GFC is one of the largest family-owned providers of office technology solutions in the nation.

Family-owned since 1956, GFC employs more than 600 people throughout 26 offices in the Midwest, with their corporate office in Madison, Wisconsin. They deliver unique business process expertise to solve challenging problems and achieve organizational goals. This includes integrating industry-leading software and hardware to build custom solutions that are supported by technical expertise, customer service and flexible, in-house financial services.

GFC has been selected for you based on its proven record of stellar customer service. This highly respected dealer, with locations in your region, will be more nimble and able to provide increasingly responsive support in today’s rapidly changing business environment — ultimately, helping as you are working to meet your business needs.

As of December 2, 2019, please contact the Gordon Flesch Company for your sales and customer service needs by calling 800-666-7051.

Prior to December 2, 2019, please continue to use your existing contact information for Ricoh sales and service support. If you have any questions about the transition to GFC, please contact Ricoh at 800-627-1109 or via e-mail at

Thank you for your business. We look forward to working with you in the years to come.


Joji Tokunaga
President and Chief Executive Officer
Ricoh Americas

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