Ricoh charging £500 to remove old copier hard drive for GDPR

Ricoh are offering one of my customers a £500 service to remove the hard drive from the copier for Data Protection reasons.

As they have 4 machines going, this isn’t cheap.

Is this really needed. What gets stored on the copier that may require this service?

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Original Post

Art,

     This seems a little high ($660.00 US). If they are replacing the hard drive with a new one and loading the necessary System Software I don't think this is unreasonable. We have a digital erase box that can clean a hard drive beyond forensic recovery. But you still need to reload system software.

 

Vince

 

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