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So here's a new one that has me stumped. 

A sales rep sold a Ricoh MP C4504ex to a real estate company. The company was hoping to bill back the realtors for copies and prints and have the  users authenticate via the key cards with the Ricoh QCA  and card reader. 

Everything is great on paper but no one brought up to the rep (and they didn't involve their solutions manager , yours truly, on the initial conversation) that 60% of the realtors use macs and lo and behold QCA doesn't work with Macs at this time. 

This landed in my lap 2 days ago and after a lot of looking I found out that Print Audit should be able to fix this, but it's still stuck in Ricoh QC  so we're looking at a few months before this is ready for prime time. 

What I figured was maybe we could just do some sort of faux 2-step authentication for 90 days where:

Users would use the Ricoh print drivers with a user code to send jobs

Badge swipe would only unlock the Ricoh

Old-school Ricoh user codes would be turned on  so users would still have to enter their user code to completely unlock the device to retrieve print jobs or copy. 

Not the prettiest way to make this work but for 2-3 months until Print Audit rolled out but it's the only thing I could think of to make this work. 

Received a call this morning from a Ricoh engineer who shot me down this morning saying that if card authentication is turned on it turns off user codes so that idea is dead. 

The only other idea I can think of would be PaperCut but as a Print Audit IUM partner just rigging something for 90-days or so would make this so much easier with out eating all of the reps profits.  

I'm fresh out of ideas on this, anybody else have anything? If it works I'll instruct the rep that we owe the winning solution a nice bottle of something to send over your way. 

Thanks as always, 

John Mooney

jmooney@cbesolutions.com

 

 

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So, a little more on this we used Ricoh Smart Device Accounting for monitoring copies and prints to the new MP C501SPF's.  Users need to put pins codes in for print and a report is gathered each month by the administrator for bill back.  No cards required. Our client uses both MAC's & PC's with no issues.

Hope this helps. I'm not a wine drinker however a bottle of Patron would be acceptable

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