Ricoh c3000 manual input of fax number.

Not sure about the fax question, but data overwrite can be removed by simply removing the SD card that it resides on.

The would be the DOSS option right? On all of my installs none of them with the DOSS did we have to enter the fax number twice. Anyone else?

I have never heard of this fax problem. After you enter the # the first time and press Start, what happens to cause you to enter the # the second time?
For the DOSS, you also have to turn it off in User tools.

Yes it is the DOSS option. We did try to remove the sd card for the DOSS but the machine asked for contact administrator. So I hope that can be fixed by changing the setting in user tools. We hope we can remove the DOSS because the customer needs to add postscript. I was not the tech that was asked about the manual input of fax numbers but my understanding is that when you push manual dial and enter the fax number and then push start the machine prompts yo to enter the number again before it will send out. Does anyone have a postscript option for this machine that we can purchase. Is was thinking about clearing the fax parameters back to default to see if clears the double input of manual fax numbers.All fax numbers that are entered in the address book behave normally.

Re: the "manual dial button" I dont think this is a necessary step. You place the doc and enter the number and press start.

I tried that, wouldn't work. I didn't even realize that this was happening until I was showing the customer how to use the machine after I installed it. It won't let you input a number manually on the main fax screen. You have to select "Manual Input" under the fax # window. Another window pops up and only then can you enter the number. After you press "Start" the window pops back up for you to enter it a second time. Then you press "Start" again and it will finally dial. It's really weird if you ask me.

You may have to dig deep into the parameter settings and see what is turned on and off. I'll bet it is a parameter setting that is making it do this.

Weird indeed.
There is a bit switch setting to force all settings back to factory default. I think I would perform this. Print out a system parameter list first.

We tried doing a ram clear on the fax option but it did not make any change in the manual dial procedure. What it did do was clear all the user parameters for the fax unit back to default which changed the setting so that the machine prints a fax report after every successful transmission. The customer does not want this. When I went into user tools for fax and tried to print off user parameters the machine will not let me, it displays that I dont have permissions to do so. Even if I try to change any parameters it gives me same message. So it seems something with the DOSS option is blocking access. I am thinking I might have to do a all memory clear for entire machine. Has anyone had any experience in removing DOSS option and returning machine to normal operating modes. We are an independent dealer so I cant call Ricoh support anymore. I was also wondering about replacing nvram but think this might cause a serial number error. I know that sometimes when we get in used Ricohs that have web monitor admin mode password changed we can clear with network card memory clear. Another thought about the double entry on manual dialing. Is it possible that some piece of software has been loaded onto the machine. I was reading about some move commands for the sd cards, but have no experience in doing so.

no experience here removing the DOSS, I say remove it and see what happens or see if anyone else has any ideas, wish I could help you further.

Me too. Remove DOSS, physically and in user tools. See if you can then set the machine as usual.