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Originally Posted by Art Post:
Only 16% of W3601 users turned on Plotworks!!! (from PLP)
 
Originally Posted by fisher:

The Epson thing is a joke.  You can buy it on-line for less than you can buy it from Ricoh and so can your customer.

 

I've got a customer right now who is at end of term on a 48 month lease on a LW426 and I have no choice but to go back to them with the exact same machine......oh and my cost is now higher for that same machine thanks to Plotworks (which gets thrown in the garbage).

 

Would love to have KIP now.

 

I would be absolutely shocked if 16% really set up PlotWorks.  I can tell you its been 0% here.  I'm guessing that 15% out of the 16% that did set it up were Ricoh direct sales.

The Epson argument has been going on for years. I brought one product in as a complement product and direct print production sales fought for Epson devices as part of the portfolio. I wouldn't allow it.

However, with Vellek in charge of all product marketing, a lot changed. Overall profitability on Epson to Ricoh is about 7-9%. Plus there is no way to lock a customer into a toner inclusive deal when they could by it anywhere on the web. Losing proposition for Ricoh, winning for Epson.  I ran into the PMs at the PhotoPlus show and the couldn't be happier  

Also, with no R&D into color toner devices Ricoh is just floundering in wide format. 

We don't sell the Epson, I do hear that many Ricoh wide format dealers are looking to change.  The W3602 is due out something this spring, Ricoh is waiting to exhaust inventories on the W3601.  I have not sold a W3601 yet this year and believe I only sold a handful last year, I used to sell at least a dozen a year.

The W3602 will have the GUI as the color systems and many of the same features, sad but the GUI and the MFP features will still put us way behind with the likes of KIP & Oce

We are getting $.03 per sq ft. That is less than the monochrome machines, this is why I don't see us placing anymore new monochrome machines. We will place some refurbished ones to the customers that have to go low budget. Not only that it blows the Oce Colorwave away. We have a customer who makes these 20 ft full color GIS aerials that cost him $21.00 each to run on the Oce (his numbers not ours) we ran them on the KIP at a cost of $1.76. 

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