- Survey of office print industry executives and dealer owners
- 66% say crisis has had significant impact on business
- 3% say impact has been critical
- 48% believe that COVID-19 will cause significant and continuous market disruption
- 77% have cut costs
- 14% have reduce staff
- 59% have paused or cancelled projects or investments
- 61% of dealers are looking for extended/flexible payment terms from suppliers
- 55% need more information on supply chain updates
- 47% are seeing large increase in clicks from healthcare vertical
o 28% have increased clicks government customers
o 70% are seeing overall click volume reduction
- 86% say their customers are concerned about security risks of home printing
- 21% are cautiously optimistic that their business could return to normal in less than 3 months
o 23% say 3 to 6 months
o 35% say 6 to 12 months
o 21% expect it to take longer
- 57% say they will need to change their operating model going forward
o 48% will bring new products/services to market to help customers prepare for similar events in future
- 38% expect predict demand for managed print services will fall
- 79% believe COVID-19 presents opportunity to drive new products/services
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