If a client is not under a maintenance supply agreement. Are there maintenance kits the clients can purchase for the MFP? for example, drum kits, fuser, transfer?
Less than 5% of my Toshiba clients are not under a Maintenance Service contract. Toshiba sells lots of kits designed for trained service techs to install but not typical end users.
Even those customers who prefer not to be invoiced for monthly meter reads we try to automatically collect the meter reads via email or fax and usually but them on copy blocks.