The main difference is that we have it and they don't. The argument I use is that it's the difference between speaking an acquired language vs speaking in your native language. There is much greater chance of something getting lost in a translation.
I brought this topic up earlier, and it was a genuine concern for the prospect, as they are 90% Mac, and their current Canon systems have PS3 Emulation which slows the systems down. However, being that adding the genuine PS3 to each system averaged $1,000 per machine, and the price difference between the MP C5000 & MP C6000, they decided that the pain wasn't great enough to pay an extra $200 per month and went w/ a combination of Konica-Minolta color & Kyocera b/w gear.
Dig this, I found a NEW MP C6000 PS chip on ebay for $762, btw so did my customer. I explained that if it sounds to good to be true it usally is. I also explained that we will not support the unit any longer for printing if they buy it from ebay.
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