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interested to know, at your dealership who trains customers and sales reps on products and solutions.

Years ago we counted on the sales manager to train  The reps and the sales reps to train the customers but there’s too many products and software’s now to expect the sales manager to do their job and learn all the product stuff.

I feel like we might need to add a new position.

curious to see how everyone else handles this situation 

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Ah a great subject.  Prior to being Century being bought some ten years ago, all of the sales people were required to do their own training to the clients for products and solutions.

With the acquisition that changed, the technicians then took on that role, however there was a hefty increase with the cost also. 

With the recent rise in apps, Print Audit, PaperCut, Ricoh Ice we have a dedicated team member that can remote in do the install and the training for the likes of PaperCut, PrintAudit, and many of the Ricoh third party solutions.

I do all of my own customer training and personally handle the installation from start to finish.  90% of the time I do all of the computer networking for printing and scanning as well.  I suppose I'm a control freak but I've always felt that the only way things will get done on the install to the level I want things done is to do it myself.  I only use our IT department for installs when I am absolutely buried or if there are more than a 15 to 20 workstations.  I've been doing this since well before digital and long before we even had an IT Department.

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