We have a public library that has been using ICE for 2 years that is approaching renewal time. In the past, patrons have come into the library and emailed their documents to print@iceprintcloud.com and were able to receive release codes and print fairly reliably. However, it seems that since the email address changed to print@ricohprintcloud.com they have seen a big increase in users not receiving the release code. This is making this Print Cloud not acceptable for this purpose which is the main use of the MFP.

 I have created a ticket with the hotline, but they really didn’t have any suggestions. I have had mixed success with adding print@iceprintcloud.com to users address books (Outlook, Gmail, etc…) but honestly, this is too much to do for users who are coming in off the street.

Has anyone else run into this and found a solution?

Thanks!

Original Post

Yes, it is very likely getting caught in some type of filter. Creating filters and/or adding contacts for any user that walks in off the street is not something that library staff want to do. It seems this solution is geared toward this type of application, but if it is not reliable it is not a good solution.

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