We have a public library that has been using ICE for 2 years that is approaching renewal time. In the past, patrons have come into the library and emailed their documents to firstname.lastname@example.org and were able to receive release codes and print fairly reliably. However, it seems that since the email address changed to email@example.com they have seen a big increase in users not receiving the release code. This is making this Print Cloud not acceptable for this purpose which is the main use of the MFP.
I have created a ticket with the hotline, but they really didn’t have any suggestions. I have had mixed success with adding firstname.lastname@example.org to users address books (Outlook, Gmail, etc…) but honestly, this is too much to do for users who are coming in off the street.
Has anyone else run into this and found a solution?