Can Anyone help this guy?

I have an order in for a Ricoh JP3000 Digital Duplicator. The machine is in and all accessories, but the color drums are on backorder. It has been over a month now and still cannot get an ETA on them. At this point the customer is getting very upset and I cannot get any support from Ricoh. Anyone experiencing the same issue with the color drums or does anyone know how to get 3 of them?
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