Plotbase will not print if 240W has a Stamp Board enabled

not here, isn't the stamp board an option?

Art Post

Have you checked for firmware updates?

Have not checked out the firmware updates - that's a good idea. The stamp board is an option that we have put on the 2 most recent installs.

I have seen this problem... like 18 months ago.

The 240w is generating an error, the display on the 240w shows nothing out of place but the Plotbase software detects the error and won't print until the error is cleared.

Unfortunatly, the solution in my situation was to disable the Stamp board in Service Settings. This option is turned on by default even if you do not have a stamp board.

This doesn't seem like it would be a fix in your situation.

I called Ricoh when I encountered this issue initially and they knew EXACTLY what the problem was and how to fix it. I remember asking at the time "what if I had a stamp board installed" and the guy didn't have an answer.

I'd call Ricoh and ask them about this since it has been a documented problem for so long, they should have an answer.

Thanks for the feedback on this problem. We did discover that the problem 240W's did have the Stamp Board enabled even though the board was not installed. Not sure if this was by default when the machine arrived or if a tech did it for some reason. Interesting though, if there is no Stamp Board installed but the feature is enabled in the SP modes, the button will light up and the operation panel will display features as though it was there. Bottom line, if there is a Stamp Board and it is enabled, there is no problem with Plotbase.