I'm just coming off my third install of NSI on our Ricoh MFP's. In the latest install, we sold to a real estate attorney.
We had two issues:
1. None of us realized the time that it took for NSI to OCR the file and then put it on the service. Depending on the how many pages some file were taking 5 or more minutes to process.
2. We did not realize the customer wanted instant access to the file once they scanned it. This was an issue! To solve the issue we set up another SMB path that did not go through NSI, thus our customer was able to get instant access and if they needed to archive the file they would scan the document again.
So, here's my questions, if they have a file that was not OCR'd can that file just be imported to NSI and then NSI will process the ocr?
cAN ANYONE HELP?